Case management with Real time scenarios
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- čas přidán 21. 07. 2024
- Salesforce Case management
Case management Workflow:
Service Cloud Introduction:
Case Assignment Rules:
Case Escalation Rules:
Email to Case:
Auto-response rules:
Web-to-Case:
Summary: - Věda a technologie
I came across your videos and I have to say it's one of the best explanations I have seen. Very clear and straight to the point. Nice job!
I must thank you putting this together. Great explanation of the platform. It is easy to follow, engaging and well laid out. Great Job!
Simple & sober way yet the outcome is fantastic...Thanks for the amazing lessons.
The explain was so clear!! Never seen any CZcams Video with such great explaination.................Thanks alot and it has given thirst to learn Service Cloud in depth :)
Very helpful video Sreekanth. This is the first time that I completely understood the case management workflow. Thank you very much and keep making great videos.
Your videos are underrated, you explain concepts very well with different scenarios, thanks a lot for such great contents
really impressed by your teaching skills........thanks alot for providing videos with clear explanations
Not skipping any adds on videos, to support this channel. Keep posting more content about Salesforce.
Wonderful explaination...🙏🙏 I haven't heard this kind of explaination before...thank you Srikanth
Very informative and clear.. Thank you ! You should definitely make many more videos like this. You got the skills !
Seriously the way you explain each and every possible technical functionalities by your real time examples you deserve to perfect 👌🎉 mentor Boss
Thanks Sreekanth for sharing a very great knowledge.
Best real time scenario videos, well explained.
great video from great youtube channel
You are a beast in Explaining salesforce things.
I can't tell you how helpful this and your other YT presentations have been! I started with the SF Admin cert training 4 months ago and it was a nightmare, partially caused by having to do it all virtual. Very limited hands-on practice, and very difficult training lectures. Having you demonstrate the different functionalities and THEN duplicating them on SF side-by-side with your commentary has been MOST HELPFUL. The different SF training sites have been OK, but I never achieved better than 55% on their practice tests (although I did get 65% on the "live" Kryterion SF Admin test and am now able to take the actual cert test), and were very discouraging. I learn by seeing & doing, and, having worked through several of your lessons, I feel a great deal of confidence that I will pass 1st time. Again ... thank you! Steve Reade.
Agree - I am on the same boat :)
Thank you Shreekanth! your videos are very helpful. As a beginner I found them easy to understand, great explanations. Keep uploading.
VERY useful and helpful video. Thanks for creating!
Worth watching.. Awesome Sreekanth
i have watched many videos, your approach is very unique and very very helpful bro, many thanks
Excellent explanation Sir. Thank you for your time.
Hai Srikanth the video is very useful and Thanks for that and post more videos like this in the up coming days.
Wat an explanation....u r a champ sir. Thank you god bless you sir.
Hi sir as i m a beginner with 11 career gap it made so easy to understand with scenario plz make more videos. U r best mentor ever seen
great job.....explaining in a clear way......thank u
You videos are very helpful and your way of teaching is very nice. I sincere request is try to upload videos covering all topics regularly especially in this quarantine time we all have so much time to learn from you. I know it will take time to create a video for you but Please please please post them by making time for it
Thank you Sreekanth for giving knowledge to us
this is very well presented and articulated, thanks!
Great explanation and its really easy to understand the way you explained ... :)
Excellent explanation! Good job !
fantastic , neat explanation , very helpful to me
Thanks.last week I attended the interview he asked how case management works?.I am not able to give proper answer.this video very helpful for me.now I able to answer.
Amazing video for the one is prepraing for salesforce admin exam
This is the best SF tutorials.
Hello shreekant ..You are providing excellent explanation.
Concepts are very clear...Thank you
excellent guruji. i am expecting more videos from your side.
Please make the salesforce whole series your explaination is tooo gooooddddddddddd.Helping a lot to understand.
Love to learn from this videos you are the best
Great Job bro, 30 minutes video went like 1 minute or 2 with your awesome explanantion.
Very good detailed video with explanation of different case scenarios. I have 1 more case scenario where I want to close a case which is getting created from Email, if subject contains some value then automatically case will close.
For example if case subject contains =ABC, status of case should be closed.
Thank you so much. Awesome and it is Very well explained.
Great Explanations. Thanks a lot.
Your videos are great. I hope you will make more videos on Salesforce. Thank you!
Very good explanation. Good job bro
Simple and very very much interested..
Hi Srikanth, you are the best i really like your videos and presentation skills which are helping me to understand the concepts more in detail. Please continue to create more videos like this. Can you create videos on sales cloud as well.
Thanks,
Sag
Brilliant Video.
Amazing Video
All of the Service cloud in one single video!!! Excellent. It was a great help for me to have a quick recap.
Thank you so much Sreekanth nice Explaination
Very well explained for beginners
very nice explanation sirikant
your explanation very good
brilliant explanation, thank you :)
Thanks for sharing knowledge in great way, kindly make videos on LWC and Integration
Thank you so much for explanation.
This is the best explanation ❤️❤️❤️
oh man! This is what i was looking for, no one has taught me in this way. . can you please create a lecture on LEAD management with contacts, acc, oppurtunities
Thank you so much bro , really really good explanation
Thank you, brilliant explanation :)
Good Explanation 👍
It is great! Thank you!
Wonderful Demo dude😍 Keep it upppp bro😁👌
great work man .thanks a lot.
Hello Sreekanth, excellent content on case management. Would you be able to do a demo on community (partner portal) setup and functionality? Thanks
Thanks for the video so much
Sir please explain all the important topics at admin side and developer side.This is the only source I understand easily about Salesforce
awesome video, Thanks bro... Please make videos on Lightning and LWC also.
great information.
Yet another superb video... Complex concept explained in easiest possible manner.
One question: Assignment rules and Omni channel... how can these 2 work together? Can we Assign to Queue using Assignment Rule and then Omni channel picks from Queue and assigns to users using Productivity formulas?
Great explanation
Amazing thank you so much
U explain so well.. please make more detailed videos on Salesforce .. May not require animation but please make videos on Salesforce
Love your videos.
nice explanation Sreekanth. Can you make Campaign and lead management videos too please in detail by giving examples how to do it
Brilliant explanation , if possible please do it vedio on Entitalement and SLA ,,, Thank you
nice video sreekanth, Please make a video on knowledge based in case management, so how to use knowledge based article in case management
just awesome
Thank you sreekanth😊
Excellent tutorial Srikanth, Please do more videos, your syle of cover the subject is very well understandable. Thank you for your help.
Thanks Jaya kumar!
Great❤
This is the best video I have come across on Case Management -- Awesome. How do I give double thumbs up ? :)
Please help on case escalation. For example I have assigned a case to a queue and escalation is Mr X for that queue. Now queue A assign this case to queue B since it was not relevant to theit queue.
Now the case should be escalated to Mr Y instead of Mr X.
How to achieve this.
one question - you sent the case email direct to the long salesforce address. If you send it to the routing address issues can occur as it is coming from the routing address and not directly from the contact
Wonderful explanation sir.. Thanks.. Can u please upload any video on Entitlement Process and milestone
I have a query , can we use auto response rule to send email automatically when a case is closed
Hi Sreekanth,
I need some clarification on how to send auto response email when we received an email from Email addresses which are not mentioned in `Accept from` - Email setiings in email to case routing. Please suggest me.
nice explanation,,,,,Can you make a video on Lead Management and Marketing Automation?
It will be very helpful
Sir very very nice explanation
Great. Could you please make video on Sales Cloud and Marketing Cloud
Which tool you are using to make the videos ?
jhakaas !!
Nice video Bro!! Please do more videos.Keep it up
Thank you Pavan! Uploading couple of videos this week.
Assignment rules and Omni channel... how they work together? suppose if I configure both assignment rule and omni channel .. what happens if a assignment rule is suppose to assign a case to person X, but person X is already loaded with cases and person Y is free...In this case will the case be assigned to Person X or Person Y???
What clear explanation with use cases, People will learn many things from you without any hassle....keep it up sir ji
I am unable to respond via email to cases created through email. I do not have the option to reply to the case. Is there a setting that I need to set up in order to show the reply to buttons (options)
Too good explaination sir , thank u
Thank you Ashish!
Hi bro small doubt
In case auto response after giving criteria there is a name and email address field so in that email address field whose email we have to provide whether user email address or customer email address. Plz help me regarding this
Hi sir,
Can I know some more information on the sfdc order management part . One more question we need to learn full course of sales force crm for case management and order management info. Pl suggest me the solution sir.
Can you please help me out , how to create a case when sender put email address in cc or BCC
Thank you soo much, it was helpful
and the summary at the end was cherry on the cake as it helped me to understand the whole process.