Thanks a lot for this review :) I've started using Ninja and so far, I'm pretty happy with it ! As far as SNMP is concerned, it's gonna improve a lot as they're gonna support OIDs very soon.
Honestly, as long as a tool achieves what you or your business needs it for who really cares if another tool has such and such integration or handles such and such task better. That's always been my stance. Do your own research, watch reviews and demos, trial things, and draw your own conclusions. I think some people expect other people in the community to make the decision for them as opposed to learning and trying things themselves.
Great indepth video on this RMM. Never heard of it before! Loved that you said "The files will magically reappear as sometimes the users will disappear the files" I felt that...
I would also love to know why you have changed. I am thinking of dropping N-Able as well. Not sure if I will go Ninja or not. So many RMM and like you say all have pro and con. I am scared to jump out of the frying pan and into the fire.
Hate to see a hound dog user moving away, if you had a magic wand what changes would you have made to n-able rmm in order to stay using the platform? Great content as always. 👍
For us the agents being able to send health data to probes rather than directly to Ncentral, a simpler approach to service templates, out of the box support for Veeam BAR, the reboot required status not risking a loop so it may be used for a filter are just a few off the top of my head missing wishlist for Nable.
@@Wahinies Probes Can be used to monitor the devices albeit not to the same extent as devices directly reporting back to nc. The automated out of the box monitoring is something that’s a plus. There are many pre built monitoring templates, including veeam backup and recovery. It in doubt just reach out to an account manager and there are people who can show you how, also hopefully simplify your experience 👍
Like you said you can’t go test every RMM solution. But I curious what was the main factor that got you to choose Ninjaone? I thought since you a fan of Connectwise Control you be all in? Then again could the old saying of not having all your eggs in one basket. Thanks as always Tom.
I actually missed the part on whats to setup on the client, I guess its an agent you have to install? Also, are you also managing Laptops with it? Will it be different because laptops are not always connected? Cheers and thanks, as always been a good one!
Yes, you install with an agent that is specific to each customer install, and the different policies is so you have alerts based on device type such as don't alert me when someone turns off their laptop.
I'm sure it's been mentioned by someone else somewhere in the comments, but Solarwinds is the parent company that owns the Orion enterprise product and which used to own what is now known as N-able RMM and N-able N-central. Orion still exists, but the main obvious reason why these other two products were split off under the new N-able company was because Orion experienced one of the worst hacks in history. How better to make it clear that neither RMM nor N-central were affected by the Orion hack than to put them under their own company and branding? Based on what was said in this video about the legacy of "Solarwinds", I suspect he was actually using N-able's RMM product, which again is very different from Orion (enterprise product owned by Solarwinds) and N-able N-central (self-host product owned by N-able). I'm sure this is clear as mud now. ;) Solarwinds - Orion product (experienced very bad hack) -- for enterprises, governments, etc. N-able - RMM product - for MSPs - N-central product - for MSPs
Thanks for this video. It was very useful for me. But I have a question about the Ninja one. Can Ninja one are certain of the Wake on Lan function? Because I don't find this function or instructions about that. Thanks in advance.
Hi. Part of the problem when trying to solve a problem is trying to discover what the industry calls it. Search terms are important. I found out about NinjaOne from one of those so-called review websites then found your review of it. I think a full RMM/PSA/ETC suite is more than what I'm looking for if I just want a system that can do software and patch management, perhaps something like Automox, if you've heard of that. Do you have either other recommendations for software/patch mgmt or a proper term for that ( if it's something other than RMM )? Thanks a ton!
Did you figure it out. I was toying up with the idea of NinjaRMM because I like a lot of the features, but patch management I wasn't sure to offload to something like Automox too. Rather not be spending money on everything.
Hmm, the GUI looks totally different compared to Solarwinds RMM. How are you liking/getting used to the it? I am so used to the East, North, South Panes..
@@LAWRENCESYSTEMS Also, are you performing both Image and File/Folder daily? This seems like a heavy load for my servers to do on a nightly basis. What do you recommend?
I am just starting with NinjaOne (Trial) and already have a major negative... I installed the agent on our DC, I gave NinjaOne an Domain Admin password to use, and *still* it does not find anything that I don't install an agent on first... What happened to Pinging a network, *basic* network discovery?
is Ninja easier to use than Datto? I have 500 endpoints and I have Datto but I hate it but maybe I just need training? is Ninja easier to learn and use?
It's such a common term in the industry I did not think to put it at the beginning, but I did qualify who the target audience was in the first 15 seconds.
@@LAWRENCESYSTEMS I figured it out but in an industry where the come up with new acronyms daily.. nice to have reminders when you don't play with this stuff daily 🤪
Hey, thanks for this video! Would you be able to review/demo SentinelOne? We have heard a bit more about this recently and interested in learning more.
We use S1 (XRD singularity complete package) , have been for over a year now, so far it's been pretty good, from my perspective, the cost per license VS alternates was the best solution available.
Totally offtopic but .. your rack in the background is not straight (or at least, thats how it looks from the camera). It's been bugging me for quite a few videos now haha!
@@LAWRENCESYSTEMS Hi Tim, running a small IT business and using QB online for customer invoicing. Just curious if you've ever compared both platforms, and what your accounting company prefers? As a scale I got to have a system that works well with the IT team and also keeps the accounting people happy if you know what I mean lol
Hello, I was wondering if you could tell me if it’s possible to use UniFi protect camera and store the live footage simultaneously on the Nvr/cloud key gen2plus and on a cloud storage like Dropbox,backblaze in real-time.is that possible?
It's so overpriced. One day you'll ask yourself why you are sending them over 1k a month. MSP tools are overpriced and advantage the investors of the companies more than the techs that use them.
I will second this. When we went to price out Ninja for 1500 endpoints + all the packages, it came out to $5k a month. Datto at least tried to make us a deal by incorporating endpoint protection and backup for $2500 a month. My Teamviewer enterprise is 1900 a year.
I made a massive list like this at a previous job, too... so I can appreciate the huge amount of work it took you to build-out this list. legendary!
NinjaOne Security Statement
www.ninjaone.com/blog/ninjarmm-update-kaseya-vsa-ransomware-incident/
RMM Tool Comparison Google spreadsheet
docs.google.com/spreadsheets/d/1f4S9VaK27oqWtCvtbQe8J0ZcUJHP2HLjX-eHhkOt5JI/edit#gid=1766813807
⏱ Timestamps ⏱
00:00 NinjaOne RMM
00:50 RMM Tool Comparison & Testing
03:21 NinjaOne Security Statement
05:20 Documentation
07:40 User Permissoin
09:05 NinjaOne Dashboard & Navigation
10:15 Global Activities Monitoring
11:18 Intergrated Documentation
13:40 Linux Client
15:08 NMS SNMP Monitoring
16:25 Windows Management
20:28 Software Inventory Management
21:19 OS Patching
21:56 System Tools
23:40 System Activity Log
24:47 Scripting System
26:12 Powwershell Command Prompts
27:20 Desktop Remote Control Intergration
28:56 NinjaOne Backups
Still using N-able RMM here, but it's always nice to get an inside view on comparable solutions. Thanks, Tom! 👍
We have been using N-Able/SolarWinds for the last 5 years but just had a Ninja One Demo last week. Timely review!
Your videos are so good and chill I could use them to just relax.
Thanks a lot for this review :) I've started using Ninja and so far, I'm pretty happy with it !
As far as SNMP is concerned, it's gonna improve a lot as they're gonna support OIDs very soon.
Tom’s coverage on any IT platform is always super informative! 🙌🏾
NinjaOne is a great RMM with wonderful support and reps! We love it!
Honestly, as long as a tool achieves what you or your business needs it for who really cares if another tool has such and such integration or handles such and such task better. That's always been my stance. Do your own research, watch reviews and demos, trial things, and draw your own conclusions. I think some people expect other people in the community to make the decision for them as opposed to learning and trying things themselves.
Ninja has been great for me as well. Thanks for mentioning them.
Great indepth video on this RMM. Never heard of it before!
Loved that you said "The files will magically reappear as sometimes the users will disappear the files" I felt that...
I’ve used Ninja for almost 6 years now 👍🏻
Great overview and thanks so much for the timestamps!
I would also love to know why you have changed. I am thinking of dropping N-Able as well. Not sure if I will go Ninja or not. So many RMM and like you say all have pro and con.
I am scared to jump out of the frying pan and into the fire.
Depends what version of N-Able. N-Able RMM or N-Central. N-Central has far more features and is far more mature.
Legendary spreadsheet indeed. I will subscribe. Thanks for your efforts.
NMS was added late last year. It was beta around July/August, IIRC
Thanks for your video. Im in the market for our MSP
Hate to see a hound dog user moving away, if you had a magic wand what changes would you have made to n-able rmm in order to stay using the platform? Great content as always. 👍
For us the agents being able to send health data to probes rather than directly to Ncentral, a simpler approach to service templates, out of the box support for Veeam BAR, the reboot required status not risking a loop so it may be used for a filter are just a few off the top of my head missing wishlist for Nable.
@@Wahinies
Probes Can be used to monitor the devices albeit not to the same extent as devices directly reporting back to nc.
The automated out of the box monitoring is something that’s a plus. There are many pre built monitoring templates, including veeam backup and recovery.
It in doubt just reach out to an account manager and there are people who can show you how, also hopefully simplify your experience 👍
Looking to try something new, Kaseya's been my go to for years. Working with Ninja to see if it's a good fit for us.
We still like NinajaOne here in June 2022.
Yes! Was looking for more ninja rmm demo stuff
Like you said you can’t go test every RMM solution. But I curious what was the main factor that got you to choose Ninjaone? I thought since you a fan of Connectwise Control you be all in? Then again could the old saying of not having all your eggs in one basket. Thanks as always Tom.
Thanks for the spreadsheet man!!
What ticketing system are you using or does Ninja have one built in with this RMM?
Yes, I want to know that as well. Need to get a ticketing system implemented for 2023 and would be great if ninja one was an all-in-one solution.
I actually missed the part on whats to setup on the client, I guess its an agent you have to install? Also, are you also managing Laptops with it? Will it be different because laptops are not always connected?
Cheers and thanks, as always been a good one!
Yes, you install with an agent that is specific to each customer install, and the different policies is so you have alerts based on device type such as don't alert me when someone turns off their laptop.
I'm sure it's been mentioned by someone else somewhere in the comments, but Solarwinds is the parent company that owns the Orion enterprise product and which used to own what is now known as N-able RMM and N-able N-central. Orion still exists, but the main obvious reason why these other two products were split off under the new N-able company was because Orion experienced one of the worst hacks in history. How better to make it clear that neither RMM nor N-central were affected by the Orion hack than to put them under their own company and branding? Based on what was said in this video about the legacy of "Solarwinds", I suspect he was actually using N-able's RMM product, which again is very different from Orion (enterprise product owned by Solarwinds) and N-able N-central (self-host product owned by N-able). I'm sure this is clear as mud now. ;)
Solarwinds
- Orion product (experienced very bad hack) -- for enterprises, governments, etc.
N-able
- RMM product - for MSPs
- N-central product - for MSPs
Thanks for this video. It was very useful for me. But I have a question about the Ninja one. Can Ninja one are certain of the Wake on Lan function? Because I don't find this function or instructions about that. Thanks in advance.
Can I get a software inventory of all windows devices in one report?
Love our NinjaRMM
Great video review. you should do some automation and scripting as well.
Thx to you I am a itprotv member
How do you call yourself an IT Professional if you actually read the documentation? Come on. No one reads the docs. ;-)
11:47 I LOVE that SSID!
Are you guys on Ninja basic or Pro?
Hi. Part of the problem when trying to solve a problem is trying to discover what the industry calls it. Search terms are important. I found out about NinjaOne from one of those so-called review websites then found your review of it. I think a full RMM/PSA/ETC suite is more than what I'm looking for if I just want a system that can do software and patch management, perhaps something like Automox, if you've heard of that. Do you have either other recommendations for software/patch mgmt or a proper term for that ( if it's something other than RMM )? Thanks a ton!
Did you figure it out. I was toying up with the idea of NinjaRMM because I like a lot of the features, but patch management I wasn't sure to offload to something like Automox too. Rather not be spending money on everything.
For the current customer , what size are your supporting and how much does is cost ?
Thanks for your efforts here
Thanks for the video, we are also looking to switch to Ninja from N-Able, all still looking good on your end with Ninja?
The big change from when I did this video is all the new features so not just good, much better here in 2023. :)
Hmm, the GUI looks totally different compared to Solarwinds RMM. How are you liking/getting used to the it? I am so used to the East, North, South Panes..
You had me at NIST 800-171 and CMMC!
Are you still using and recommending Ninja One? We are evaluating options for Kaseya Migration.
Yup, I have since merged my company and the company we merged with have moved to ninjaone as well
Excellent video!
Is there a reason why you are only doing cloud backups and not hybrid?
We do both, the NAS was disconnected for the demo.
@@LAWRENCESYSTEMS Also, are you performing both Image and File/Folder daily? This seems like a heavy load for my servers to do on a nightly basis. What do you recommend?
@@menash41 We do both, has not been an issue
@@LAWRENCESYSTEMS Do they run at the same time? Or do you stagger them? Thanks again for your help.
staggered
The real question for Tom is, how many days does Office365 actually work?
I am just starting with NinjaOne (Trial) and already have a major negative...
I installed the agent on our DC, I gave NinjaOne an Domain Admin password to use, and *still* it does not find anything that I don't install an agent on first...
What happened to Pinging a network, *basic* network discovery?
Thanks for this review.
Is there anything you really miss from n-able since you made the switch?
Thanks!
Dropped the dumpster fire that is syncro for ninja about the same time as you and loving it. Mobile app works great too
Wow, is it really that bad? What annoyed you in particular?
is Ninja easier to use than Datto? I have 500 endpoints and I have Datto but I hate it but maybe I just need training? is Ninja easier to learn and use?
I looked at Ninja a couple of months ago but the Linux support seemed to be a bit lacking. Really liked the product though.
It's nice that they have it but as i said in the video, Linux monitoring is not our primary use case.
@@LAWRENCESYSTEMS I did that thing where I posted before actually watching it through! Sorry. Great video Tom.
I wish I was able to just say “sorry no mac support” 🤣
Also can you setup how to monitor files in the folder aging for example files sitting for 5-10 minutes and setup an alert
We literally did the move from Solarwinds (nAble) to Ninja One; best choice ever..
Leaving Solarwinds was difficult,
What are you using for RDP software after migration to ninja one?
Thanks a lot
Will these give me same functionality as InTune. Or MDM on the Apple. Please let me know if it can do this I will use ninja instead!!
Hey Tom, quick question. I’m migrating from N-Able to Ninja. We have our Ninja agent pushed out. How did you roll off the N-Able RMM?
Not sure the question, we just uninstalled it, then installed NinjaOne
@@LAWRENCESYSTEMS Got it. We deployed the Ninja agent side-by-side and are going to roll it back. Did you script your deployment?
Yes, automation is the best way.
Should have perhaps started video talking about what RMM stands for..
It's such a common term in the industry I did not think to put it at the beginning, but I did qualify who the target audience was in the first 15 seconds.
@@LAWRENCESYSTEMS I figured it out but in an industry where the come up with new acronyms daily.. nice to have reminders when you don't play with this stuff daily 🤪
if you don't know what RMM stands for, you are Sub to the wrong channel.
@@rangergun channel has more content than just tools to support crap operating systems.
All the data are stored in the ninja one cloud right? Specially the backup one?
yes
You can choose between using NinjaOne's cloud offering or a local NAS device as a backup target.
How to setup to monitor application running if not running in time frame i.e 5-10 min how can you start it?
Any chances admin would see my screen without my permission??
Had to stop using Ninja only because of the cost. But i may start using them again cuz I find others way behind
Hey, thanks for this video! Would you be able to review/demo SentinelOne? We have heard a bit more about this recently and interested in learning more.
That review will be done soon
@@LAWRENCESYSTEMS Thank you! Looking forward to it
We use S1 (XRD singularity complete package) , have been for over a year now, so far it's been pretty good, from my perspective, the cost per license VS alternates was the best solution available.
Im wonder if Ninja will be a good choice only just manage one site. Only for one company?;) or its aimed for msp only?
It works perfectly fine for a single organisation RK.
Is it possible to compartmentalize the organization within Ninja for the same entity, arranging the computers into sub-categories?
Yes. I'm testing it and creating new locations takes about three seconds, two of which are spent on typing the name of the new group 😂
Can you also make tell us what kind of ticketsystem you use for your customers.
Freshdesk
Have you used their Ninja Ticketing? Curious how well it works..
It works well, last I tested it did not fit well for all the non-managed clients we have.
hi guys, does anyone have problems with software installation? It simply fails and gives ErrorCode 1311. Please help! Thank you!
do the SNMP endpoints count against your (mininmum 50) license count?
It's sold separately
Anyone have an idea on pricing? No pricing on the website.
Not sure if this possible? but do you sent machine alerts to freshdesk for automatic ticket creation?
Yes, they are email and we have triggers for that in Freshdesk.
Totally offtopic but .. your rack in the background is not straight (or at least, thats how it looks from the camera). It's been bugging me for quite a few videos now haha!
It's the camera angle, will be fixed once my new studio is done.
So you stopped using SolarWinds ?
They are called N-Able now and Yes
@@LAWRENCESYSTEMS Care to share what gave rise to the decision without going into details?
Now you also need to record every single session.
Interesting that you do not use a PSA, what are you using to supplement those capabilities that a PSA would provide you with?
We use a tool called InvoiceNinja for all of our payments and Freshdesk for ticketing.
@@LAWRENCESYSTEMS Hi Tim, running a small IT business and using QB online for customer invoicing. Just curious if you've ever compared both platforms, and what your accounting company prefers? As a scale I got to have a system that works well with the IT team and also keeps the accounting people happy if you know what I mean lol
@@DJ_Driven I have not used QB
Can you actually push apps?
Via scripting.
Any thoughts on Kaseya VSA?
Lots and none of them are good. Kaseya is just a bad company all the way around.
What RMM would you suggest for Linux?
NinjaOne will do Linux
@@LAWRENCESYSTEMS at 14:00 you said you don't usually use it. What do you use instead?
RMM stands for?
Remote Management and Monitoring
Hello, I was wondering if you could tell me if it’s possible to use UniFi protect camera and store the live footage simultaneously on the Nvr/cloud key gen2plus and on a cloud storage like Dropbox,backblaze in real-time.is that possible?
No
Thank you for quick reply.much appreciated 👍
Haha, "OFFICE 365" "Office 365 but really only works 350 days of the year" (True, true).
Can we get a video on Mesh Central ?
I don't use it so not likely
@@LAWRENCESYSTEMS Hm it's okay np 😉
I really love my Datto RMM (with the new UI), it’s a pass for me!
Pinochet et la musique Érika
Potato
I love potatoes!
It's so overpriced. One day you'll ask yourself why you are sending them over 1k a month. MSP tools are overpriced and advantage the investors of the companies more than the techs that use them.
I don't ask that because until there is a better way to manage thousands of Windows end points tools such as NinjaOne are how we plan to do it.
@@LAWRENCESYSTEMS Intune, Atera, a plethora of open source low cost no cost tools
Its also pretty bad the AV usage bill isn't a separate line item. If you opt for it you pay for it whether you use it or not.
I will second this. When we went to price out Ninja for 1500 endpoints + all the packages, it came out to $5k a month. Datto at least tried to make us a deal by incorporating endpoint protection and backup for $2500 a month.
My Teamviewer enterprise is 1900 a year.