How to Factory Reset your Meta Quest 2
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- čas přidán 28. 06. 2024
- If you run into problems with your headset or want to clear all of your data off of the headset, you can do a factory reset. This wipes everything off your Meta Quest 2 or Meta Quest, and returns it to the software state that it was in when you first took it out of the box.
- Hry
Thanks for specifically stating that you must press the power and the volume down buttons at the same time, and not the volume up button (volume up is actually closer to the power button and is therefore the natural choice for a novice user). Many other OFFICIAL videos and articles do not warn users that pressing the power and volume up button causes the device to go into an error state! Many other official videos and articles just state "press the volume button" without being specific on which volume button! This is a major oversight. In tech we are specific and so should be our instruction material.
So should I press the volume up or down?
Yup my VR shows "No command"
@Feeblebeebop did you figure it out cuz now mine is like that
@@grand_admiral_behemothPress and hold down both the volume down button and the power button, until it reboots. That’s how I got out of the «error state».
@@ye9376Thank you
WHY ARE THEY RELEASING A VIDEO LIKE THIS NOW?!?!
Tbh it’s better then never at all
Probably to "log out" and log into new Meta accounts instead of Facebook
Lol ya
Because recent firmware updates have critical bugs. Since v38?
I know right 🤣
This video helps me everytime, I run into some mic or various tech issues, while using SteamVR.
This is only needed because meta has yet to make it so you can change your unlock pattern
Honestly wtf is the pattern? We always have to reset after every time we want to play
Same
Still no changes…
Thanks for this tutorial, my games would not load and this helped alot!
Thank you so much this helped alot. Every other video was confusing.
A tutorial is fine, but you should not release updates with critical problems in the first place, and if you do, you should make the function to revert to a previous version. Many people are encountering critical problems with every update these days. The official forums are full of bug reports. It's funny to see support telling us to do factory reset every time something goes wrong. Initialization is something that should be done in very exceptional cases, and it's abnormal to have to do it over and over again. There are many games that aren't supporting cloud backup.
I agree
Yeah literally, I was just trying to change a payment method and it asked me to create a meta account when I dont even know my email or oculus password, have to factory reset the oculus and lose hundreds of dollars worth of games, just because I couldn't add a payment method.
That’s what I’m saying
@@Oaken641 huh? I just did a factory reset all my games were still there and my data was saved.
@@danielwilliams8147 You have cloud save enabled
Thanks for the video! Handing over the Quest 2 to my son when I get my Quest 3 😊
I'm handing mine to my nephew. He better not break it...
R.I.P original quest 2. Meta quest took over.
ong i hate it
Meta sucks! Can't link the stupid app and my quest even when using the code. So sick of getting the notification when I turn the quest on to set up meta account. It never works.
It’s really stupid how they don’t really have a definite list of non cloud supported apps. Vader immortal is one, I don’t want to loose all my progress, I got to all the highest levels on training on all three episodes, all to forget my login password and having to reset and do it all over again. Don’t factory reset unless it’s the absolute last thing you have to do.
It does have a chapter select though, and I think when you start the game, it starts the last chapter over.
@@Cubedex679 No, I’m talking about the Jedi training section, I got to the highest level on all the episodes, and got all the gloves, sabers, etc. All was wasted when I forgot my password and reset, it was so annoying to get back to where I was before
Use sidequest to back up your stuff
@@scrabble567 Good point
hey can you help me out my controller is not turning on and i put new battery in and reseted it.
Short and clean video. Thanks!
Thank you for posting this! My account was all messed up and it would not show me my apps or let’s my play the games. This was really helpful!
Does it get rid of your apps and games?
@@BlobGorillaTagye but just log back into ur account and redownload thrm
@@WILL-BTW34 i dont know my password like what tf
When you wanna troll your friends:
lol yea I was thinking that
Thank you so much for this it fixed lots of issues like a controller drift
It does????
You could’ve just recalibrated it instead of RESETTING THE WHOLE HEADSET
My VR headset got into a big problem last year, systemutilities would not work, but thanks to meta, you helped me!
We're glad to hear that! We are always eager to help. 🤗 We hope to see you in VR!
Hello! We definitely want to make sure you were able to complete that factory reset, so if you need any further assistance don't hesitate t let us know! We'll always be glad to hear from you! 😁
Hey when I try to get to that Meny and let go of the bottens it just disappeares
Hey there! Thank you so much for reaching out! We understand that you're having some difficulties completing the factory reset within the headset. Our goal is to get you back into VR, so we're here to help! Below we have listed some instructions on how to perform a factory reset within the mobile app instead.
To perform a factory reset using your phone:
1 Open the Meta Quest app on your phone.
2 Tap Menu then tap Devices.
3 Tap the headset connected to your phone.
4 Tap Headset Settings then tap Advanced Settings.
5 Tap Factory Reset and then Reset.
Please let us know if this worked out for you! Looking forward to your response!
Hey! Just checking in to see if you still needed some assistance with the factory reset? Please let us know if there is anything we can do for you!
Hello, so when I get on my Quest 2 VR, it says something like ".facebook.wearable.system keeps stopping". Then the VR just restarts over and over. May you please assist me on this?
it keeps saying "NO COMMAND"
Thank you so much meta for releasing this video it helped me ALOT! 😃
Meta support is so horrible. I opened a quest account. Bought a few games. They said i have to upload an id card because they need to verify who i am. What game system does that? When i tried to reach them to verify over the phone you can't. I tjink there all in India. So they have just up and closed three tickets without any help with my account and now i wasted money on the hames. What kinda crap is this?
Maybe just verify your identity? You can also verify with credit or debit card.
@basically_ar. I tried to, they wouldn't speak to me.
@basically_ar. Ironically, I now use my kid's account. It's insane.
Fact
@@basically_ar.a video game headset doesn’t need to have your license in order to play it. If you think that’s not a big breach of privacy you’re just a sheep
Thank you so much there was a problem that wasn’t on your website so I did this :)
We're happy we could help! 😊 Make sure to let us know if you have any questions.
@@MetaQuestVRhi meta
@@MetaQuestVR Meta I have a question. I got the resident evil 2 bundle for the oculus quest 2 but I want to factory reset the device and use a different account. If I do, will I be able to reuse the code with the new account?
@@MetaQuestVR my headset is boot looping anyway to fix it?
@@Hydrox123 factory reset it because same is happening to me rn and i need a updated version of this video
Thanks I needed this it logged me out thanks
I love watching these tutorials even though I don't have a Meta Quest 2.
Also the app is called Oculus not Meta Quest.
Same im waiting for my birthday for mine
Imagine not having a meta quest. (JK) It’s an amazing experience
No, Mark "The Lizard" Zuckerberg changed the name because he is making something called "The Metaverse" which the name is kinda cringe
@@UnlikeFlyer No, the app is still called Oculus.
@@walterwhite5453 when is your birthday
Every time I press the volume button and power button at the same time, the oculus just turns back on
Same
Same
Very Helpful 😊
Ohhh thanks a lot. I need my button also for bad habits too🤣🤣🤣
I have just recently got a problem with my oculus not allowing me download or update any games and now they make a video like this to help
How do I fix it can u help
Ya mine won't access my account for the second time. I'm already tired of reset and redownload
Question: If you factory reset your Quest 2 will it delete the account on the phone as well?
Hey @MikeTheFirst! We see that you are wondering about your account being deleted when you factory reset. We know how important it is to know all the details before doing a reset and we want to let you know that your account will not be deleted. Only the information on the device will be wiped, but all your apps and progress are saved to your account. When you do pull up the device again and after you sign back in, you will have to download your apps again. We hope this has answered your question! 🙂
It works and then my dad yelled at me and said it was a bad thing now we got to do the thing all over again thank you for the video
This video helped me, Yesterday my friend broke my vr making my character EXTREMLY tall and not able to play anything
THANK YOU META
Good to know that for some games cloud saving exists...but it would be also good to know which games supports that and what will be saved.........😐
exactly, I missed all my data from Beat Saber and FNAF Help Wanted because I had to reset from fabric because of Quest's bugs ;-;
That's why I don't download anything to this headset
Whenever i let go of the two buttons it just gets rid of the screen and boots up the quest
Ok so when you are holding the power and volume down and when the screen pops up let go of the power and it will start moving the highlighter then let go of volume and you can navigate
@@cjayy101 i wish these tutorials would include that :/ i sold my quest2 with all my info on it still because I couldn’t figure out how to navigate that menu
@@xeric1953 I feel that
Thanks did it from the app very easy
I was finally able to pair my Oculus. Thanks :DD
who else is selling their quest 2 for the quest 3
…did they forget they already made this video?
That's very helpful thank you
🤗
Thanks you got straight to the point
I just reset my oculus and im BEGGING i dont regret it, when i discovered vr it became my dream to have one and now im selling it😢
So, what did you do?
hhhh the "mEtA qUeSt" is such a bad name 😭😭😭
Thanks for the help now I fixed it
We're happy to hear the instructions were helpful! 😌 Please let us know if you have any other questions.
@@MetaQuestVRI did both volume buttons at the same time and it won’t turn on
@@MetaQuestVRbe more specific with which one and help me
Hey meta i have a question when i do the power button and volume button at the same time it says no command
You could just fix the issues that causes the majority of people to do this is the first place but whatever
Stop messing up updates and we wouldn't have to reset
I got a quest too from my birthday and the account from the raffle my parents got the quest from is still stuck on there and we tried to get it off of and now I'm trying to do it myself I try to factory reset but it says no commands what do I do
Thanks so much my headset kept turning every direction automatically and really laggy and it worked
That's great to hear, AppleRexy! 😁
If you need anything else in the future, you can reach our lovely Support Team at metaque.st/Support. Happy gaming! 😊
@@MetaQuestVR Okay
How do I get my stuff back?
That's what I wanna know
How to get my stuff back
Its still an your account, you can re download it after the factory reset.
Hi there, @Itsyoboysky! It normally turns off because we are not doing the steps correctly. You can also check this video, as it may be more explicit about the steps - czcams.com/video/yukj_T3-oqQ/video.html.
If you still experience this, please contact our Support Team via Live Chat or Schedule a call so they can check this out with you, metaque.st/Support! 😄
Ok
@@dulope they weren't talking to you 💀
I was not talking to you noob
@@dulope bro really called me a noob 💀💀 are you 8? Also it's a public comment section I can reply to you
If I do this on admin account will I’d delete all other accounts? Thanks
I’m so lucky I was barely searching this up
Hi meta thanks for this tutorial I am gonna return my quest 2 and get the quest 3
Can we know hot to log in to quest 3 after reset??? 11/29/23
My quest 2 keeps on restarting and between restarting it shows ''system utilities has stopped working'' and other things has stopped working but when I click app info or close it just powers off and does it again. I have tried powering it off it by holding the power and volume down button, but it only worked once, and it deleted my stuff in the setting so i had to reset it again but this time it won't go back. What do I do?!?
Thank you, I had recently bought one from another user online, and they still had their account as admin
Would it not let you make another account?
@@Bhadly406 I wasnt able to.
Thanks I had to reset because my account was messed up and I had to get it off so thanks!
Hey, Freddy! We're happy we could lend a hand ✋! If you ever need anything, you'll always have the help of your awesome support friends here ❤️!
I got bonelab and now i need to play all the game again its actually pretty fun, but its annoying bc i had everything
do i get my purchase game and app back. when i factory reset. or do i get it back from the meta store when i factory reset
do you hold volume + and - or just -
Thanks, i forgot my password to my account 3-4 years ago this helps
Hello, Meta! I have a question. Is there another way to login without recovery code because I kind of forgot it by accident by school, having to babysit, etc and I can't remember what code to use for Google Authenticator. If you cannot fix the problem, I understand. It's just that I really want to do PCVR for the first time. So if you can fix it, please let me know. Is it possible at all? 😅
Hey there ofnram! 👋
We would love to help you get back in and start enjoying PCVR as soon as possible!
Why don't you reach out to our Support Team? We are always happy to take a look: store.facebook.com/help/support/quest/
Happy gaming! 🦾
hey meta, you might not see this, but how do I retrieve games from a recently factory resseted quest 2? i read the forums but none of the solutions worked, Ive logged into the meta quest app and paired it and still no games back in the library. please if you see this help me I'm in a bit of a pickle
Hello @ItzzzEthan and thank you for letting us know about this.
In order to access all your games after Factory Resetting your device, you just have to log in to the same account when pairing the headset to your mobile App. You can check all about this here: www.meta.com/help/quest/articles/fix-a-problem/troubleshoot-apps-and-features/troubleshoot-pairing-oculus-app-quest-2/
Also, in case you had Cloud Backup turned on, your in-game progress was also saved and will be available to you. You can look here, for further information: www.meta.com/help/quest/articles/in-vr-experiences/oculus-features/cloud-sync/ - However, keep in mind that while Cloud Backup is available to all Meta Quest developers, it's up to developers to decide whether to enable this feature for their app and what data is backed up. You can find which installed apps have Cloud Backups enabled on the Cloud Backups page on your profile while logged in to our website at secure.oculus.com/my/cloud-backup/
We truly hope this has helped. If it doesn't, please do not hesitate to reach out to our team, so we can look into helping you sort this out. Using our website, you can reach us directly via chat, email, or request a callback. All of it is right here: store.facebook.com/help/support/- looking forward to it!
Hello Meta. I have a question and hope you can answer. I recently forgot my unlock pattern and it says that I need to do this factory reset. Will I lose everything? Or is everything safe as soon as I log back in my account? I'm just scared that I'll lose it all even if I do login
Hey there! We hate to hear that you are having trouble with the unlock pattern on your headset and may need to reset your device. We know how concerning it is to lose your content after resetting your device, and we're happy to help you with this issue!
When you perform a factory reset, the headset will default to its original settings, meaning that any data on the headset will be deleted. There is, however, a feature in the headset called the cloud backup, which allows users to save data for some games and apps and is normally turned on. To learn more about the cloud backup, please follow this link. 👉 www.meta.com/help/quest/articles/in-vr-experiences/oculus-features/cloud-sync/
In regards to the unlock pattern, we can provide you with this link to help you reset the pattern in case it was forgotten. 👉 www.meta.com/help/quest/articles/getting-started/getting-started-with-quest-2/unlock-pattern-quest-2/
We hope these links are able to answer your questions!
Hey there! We're just checking in to see if you still need help with the unlock pattern for your headset. If you do, we'd be happy to look into this with you through our support page. 👉 www.meta.com/help/support/ Once there, we will have more tools available to better assist you!
After you click the link, follow these steps:
1. Click on the "Software or Content" icon.
2. Then click "Other Software or Content Issue."
3. After that, you will be able to reach out to us via email, chat, WhatsApp, or a scheduled callback request.
We look forward to hearing from you!👍
Hey its me the one who had trouble with the oculus code and black screen today also im kairan if u didnt know thx alot for the help
I like that I can reset my headset now but why are they filming this at 2am in the morning, like what (if you want to see the time they are filming it you can see it on the phone)
My quest 2 gets really laggy and crashes or I have to restart it then it will work but its every time I start installing a app it happens any suggestions? My quest is like 2 weeks old
Idk what to do.. the menu pops up but if i let go of the buttons the menu goes away and the headset turns on instead. How can I choose options?
Hi! We see you are having issues with your headset not being able to perform a Factory Reset. This is not the experience we want you to have. We want to make sure you are getting the help you deserve, which is why we are inviting you to get connected with one of our spectacular agents! You can get connected through either submitting a ticket, getting on a live chat and even scheduling a call.
You can do the following with the link: metaque.st/Support
So if I factory reset the oculus can a reconnect it to the app and continue where I left of?
Hey Sarah!
Factory reset basically sets your headset to its day one settings. You'll have to go through the set up again and redownload your games, but you don't lose anything from the account itself. Cloud back up should automatically be activated, but it's always a good idea to double check and make sure it actually is on before performing that factory reset. The cloud back up is cool because it keeps you from losing your saves!
thank you !!
Thank you sooooooo much your a life saver I love you aloy
Haven't used my quest 2 in over a year because I couldn't work out how to do this in the settings 😂 now I know why
Hey David! 👋
We're glad the video helped you out! If by any chance you come across any issues in the future don't hesitate in contacting our awesome Support team through this link: metaque.st/Support
Happy gaming and welcome back to the Metaverse! Cheers! 😀
@@MetaQuestVR can I still reuse a download code that I used if my vr headset factory resets?
Hey Plorybox! We understand your wanting to know more about the factory reset as it pertains to redeeming codes. No worries, we will make sure to get you pointed in the right direction. If you have already used the code on your headset and it has been redeemed, the game will automatically be in your library. All you would need to do is download the app again. If you have not redeemed the code, then yes you would see be able to use it on the device once your headset is back up and you are signed back in. We hope this has answered your question. Let us know if you need anything else.
@@MetaQuestVR actually nevermind, it actually just installs the gaame. Thanks!
Hey! We see that you were having problems with doing a factory reset on your device. We want to know if you were able to do the reset and get your device up and running. If you are still having issues you can reach out to us and we will help you through the process. Just go to the link provided and follow the prompts. You will then be connected with one of our specialists who will be able to assist you. Here is the link to get you started: metaque.st/Support
Make a reset for patterns without factory resetting since I cannot connect to my quest TO remove it
I had to factory reset my cousin's headset because he somehow got that pattern lock on there, even thou non of us ever put it on there at all, i couldn't get it fixed, i even try the "forgot password" thing and it wont let me reset it. So i had no choice but to reset his headset
Does it save the data in all the apps and everything??
No
My headset keeps saying that shellenv has stopped working and when I close the app it just pops up again! It started when I downloaded a virtual environment that was available and it was not downloaded of of side quest. I can’t go on any of my games or apps and I don’t really want to factory reset as that will remove all my date. Is there anything I could do?
I have an quest I untsalled my meta quest app so pls how to can you reconnect to your cannont
Finally now I can return this to Best Buy
Today i gave mine to a friend. It's enough doing only a factory reset? I mean, if i do only this my friend will have to log in again with a new account or he will find mine after the wifi setup? Because i've recently reseted them and the Oculus Quest 2 where at the device folder of my Quest account and i fear that a factory reset was not enough. Thanks :)
thank you so much🥰
thank you because I forgot one step even though i did It like 4 times going onto 5
this is so helpful, i got mine second hand but i dont have access to the acc thats on it so i wanna make my own admin acc
Tysm! Now I can sell mine
Question do y’all wanna maybe idk fix the supply issues with controller both of mine broke wanted to buy new ones can’t it’s been months
Hey there! We know the high demand for our controllers has caused some unforeseen shortages, and we want to help!
You can sign up to receive a update as soon as they're restocked by following the link here: store.facebook.com/quest/accessories/quest-2/?.google.com&.
Alternatively, knowing you've had some malfunction of your controllers we'd love to look further into our options for you.
Please reach out to our support team here: metaque.st/Support, so we can check it out!
Any updates on Bonelab?
Great. after an update my headset bricked and the reset made it so much worse. Support basically told me to screw off and buy a quest 3, which I don't think is worth the price. Not really expecting a reply here but support was no help. I am in an infinite boot loop. any suggestions?
So have to do all the computer download app thing all over agien or do not have to do that?
Hello, @Ramboo! We definitely don't want the factory resetting process setting back your PCVR gameplay at all, so we wanted to chime in to share some insight! To clarify, a factory reset wipes the headset itself, restoring it to the state it was in out-of-the-box. While you may have to reinstall some of the standalone games afterwards, the Meta Quest Link PC app would not need to be reinstalled on your computer. We recommend making sure your headset is not connected to a PC when factory resetting, that Air Link is toggled off in settings, and also ensure the headset is powered completely off. Let us know if you have any further questions or run into any trouble! 😁
Meta quest plz help me how to you fix a water damaged oculus quest 2 head set ?
This was a helpful
So if I do this.. can I still keep my account on my other VR headset without deleting my friends n stuff
Ty I hope it works
The part on phone for me it doesn’t let me click device settings and I don’t understand why
Thank you
meta why is my headset stuck on the two pairing controllers screen and the mobile app says it needs a software update to avoid a factory reset? havent used mine for weeks now cause i cant access it had to get new controllers to bit dissapointed 😢
SAME ITS ON THE PAIRING SCREEN FOR ME TOO
Thanks.
I need to reset because I can't get into my account without a pin but I never set one and it won't let me reset without the pin that I never set
I need to reset because it lags so much and idk what I did wrong
It didn’t work it says update at April 15th and it’s already passed that but it still shows “update your vr headset” and it do t work when I try to update it I don’t know how to do it I need a video on how to do it
What is with the saves of the games?
Do I have to factory reset if I want to pair it to another device?
Hey there, good question! So if you are planning on using the same account that is currently on your headset, you do not need to factory reset to pair to a different mobile device. You'll just need to log in with that same account on the mobile app and pair! On the other hand, if you are wanting to change and pair to a different account, you will need to perform a factory reset and pair it with your mobile app logged into the new account.
Hopefully, that helps answer your question! Let us know if you need anything else. 😁
So this is where howtobasic gets his voice actors
should i factory reset? all of a sudden when I was playing pcvr and decided go to the menu once I pressed the oculus button it restarted the headset entirely and once I got off pcvr it still continued any fix ?
Hello there, @ITYOURBOIKEVIN! We'd be happy to assist you. We strongly advise you to open a support ticket so that you can schedule a call back or chat live with us so that we can figure out what the issue is and get it fixed for you! 😊
metaque.st/Support
can you login to your account if its still on a phone/ipad/pc/computer?
Hey there, good question! You can definitely still login to your account on any platform after a factory reset of your headset. All of your purchases and content will still be connected to your account, too!
More help my oculos wont turn on at all and it says that its not connected to my oculos app
@Meta Quest Meta! I have a question! I got the resident evil 2 bundle for the oculus quest 2 but I want to factory reset the device and use a different account. If I do, will I be able to reuse the code with the new account?
Hey [ᴀɴᴏɴʏᴍᴏᴜꜱ]! We see that you are wanting to perform a Factory Reset and use a different account on your device. While we definitely understand how important it is to keep your original games and purchases, you would not be able to reuse the promotional code that you used for Resident Evil 4. Don't hesitate to reach back out to us if you happen to have any further questions or concerns. We are always happy to help! 🙂
@@MetaQuestVR Thank you guys. I do happen to have another question. Is the "No Command" error I've been seeing going around a common thing? Please be completely shure and honest before telling Me because I was just gifted my Meta Quest 2 yesterday from someone i know and don't want to end up with an unfunctional VERY expensive device I didnt get to enjoy for that long.
(Also I meant to say resident evil 4 not resident evil 2 lol)
Hey Anonymous! We understanding wanting to know if you will have to deal with any errors on your device. We want to let you know that this is not a common issue. If you do happen to need our help for anything though, we are always here to help in any way we can.