Customer360, Meet Agent180

In this session you'll learn how to take the customer data in Salesforce and combine with data from your ERP System to make real-time predictions. You'll discover how to use the data to enable service agents to quickly respond to customer inquiries. In this cutting-edge session, you'll discover how to approach this kind of project, the integrations, the analysis, the UI and the technologies involved. Come join us as we share how to make your agent a "customer mind reader" by empowering them with the information they need before a customer inquiry begins.