@@Sombergirl1979 she should have been telling him how to clear the airway. So 😔 sad...he was trying so hard to do CPR, but if the airway is blocked it's not beneficial.
@Hicknopunk I've listened to the one where the woman is choking before. It drives me crazy every time I hear it, because he says she's choking and there's something stuck in her throat, but yet you can hear him blowing in her mouth and he actually says he's doing CPR. The whole time I'm thinking STOP BLOWING IN HER MOUTH! TELL HIM to stop blowing in her mouth! WHY DOESNT THE DISPATCHER TELL HIM TO STOP? 🤬
@ Liz Nichols I completely agree! She did nothing. NOTHING! She listened to him blow into her mouth multiple times knowing he said she was choking. She didn't give him direction on how to do the Heimlich maneuver. So frustrating!
@@RainyDayz1991 let's agree to disagree. A marshmallow is so much harder to dislodge than almost anything else. The autopsy also said she was under the influence of drugs. Let's just respect the dead together. There is nothing we can do to change the outcome sadly.
@Hicknopunk Unfortunately that's true. However, they didn't know it was a marshmallow or anything about drugs at the time. All the dispatcher knew was that she was choking and the man was blowing into her mouth giving her cpr. You don't think she should have told him to stop, knowing that's not the procedure for when someone is choking? I can understand the man panicking. He even told the EMT's that he tried the heimlich maneuver. Maybe in his panicked state he meant to do that but instead gave her c p r. But the dispatcher knew better.
That third call is always so hard to listen to. It's frustrating and heartbreaking to hear Brent screaming for help and for Kate to not leave him while the dispatcher sits in silence and offers absolutely no help whatsoever.
The one with Kate choking is absolutely heartwrenching. The operator was completely useless. "He's giving her CPR, Bill" Yeah, because you're not telling him not to! I hope that operator is still haunted by her own incompetence.
Actually, he was doing the right thing, once she became unconscious. He just didn't know that, because he got nothing but silence on his end. He wouldn't have panicked if she would have talked him through the process.
@jenx5870 I fully disagree. The right thing is to apply a quick, hard force to the mid abdomen area - like the heimlich. CPR is just pushing the blockage further into the throat.
@@jenx5870 This was so infuriating, I totally agree. In a situation like this, the first thing the dispatcher should have done was walk him through the Heimlich maneuver (hand placement, direction of thrusting, etc). If/when that did not work and Kate became unconscious, the dispatcher should have advised him to lay Kate flat on her back and do a chin-lift or jaw thrust maneuver used to open the airway in unconscious patients. In some cases, it can open the airway enough to let in oxygen around an obstruction. Once the jaw was open, she should have asked him to look in Kate’s mouth to see if the obstruction was visible. If he could see it, he may have been able to *carefully* remove it (or may be able to identify what the obstruction was). This whole process shouldn’t take more than a few seconds. He then should have started *hands-only* chest compressions to keep circulating her remaining oxygenated blood to her other tissues until help arrived. All of this may not have been enough to save her, but it would have given her a fighting chance. I think if he was given a sense of direction on what to do he would have been far less panicky because he was clearly trying everything he could think of to help her. It certainly would have been better than the dispatcher waiting quietly on the other line while he frantically and desperately tried to save his fiancé.
That was the WORST DISPATCHER I’ve ever heard. As a retired first responder I know how much this woman and her gentleman were let down. The dispatcher should have been instructing him on different approaches to clear her airway. Then for EMS to go past his residence is inexcusable. I would have sued the pants off of everyone involved. Brent, I am so very sorry for your loss and for what you went through that day. I ventilated my mother after she had an allergic reaction to medication given to her in the hospital. It was the most traumatic thing that I have ever experienced. Prayers
I'm so sorry you had to do that for your Mom. But also REALLY glad you were able to & hope your Mama is doing a lot better! & I agree w\everything you said. I was 😧😦🫨 hearing her in . That call & her biting words to her coworkers & the services being dispatched, were so incredibly mean & completely misstating the situation. Well, rather not being totally truthful. She was saying that about him totally freaking out & that he was "out of control" & making it seem almost like they thought he was doing something to her. But she CLEARLY knew better & didn't bother telling to tell him he was making it worse. & Anybody would be FREAKING out like that w\a completely unhelpful & rude operator who did NOT speak to him to walk him thru the right way, & the ambulance passing up his place like twice it sounded like? I think that's the normal reaction!
I've just begun my new career as 999 call handler.. thanks to you and your channel and being inspired by hearing so many infuriating, incompetant dispatchers like that last one! I've just completed my training and I can categorically state that woman should have been providing life saving instructions, not just repeating everything he was saying! That poor man was trying desperately to save her and could have done so if he had been guided and encouraged to do so! The question I have is how does this dispatcher sound so clueless? They literally have the tools in front of them to help! I'm crying real tears for both of them. That was needless and could easily have been avoided! R.I.P Kate. I hope I never end up on your channel lol
It’s hard to say whether or not he could have saved her given proper instructions because such things are never certain, but she would definitely have had a better chance if the 911 operator had done a proper job. It’s so frustrating to listen to him doing everything he can to save her while the dispatcher is just sitting on the line and occasionally chiming in to ask if she’s breathing for the 10th time. Really tragic.
I'm from the UK and I was wondering how long you have to train for? when watching programmes on tv about Dispatchers it seems the training takes a while but don't you have a mentor with you for an amount of time too after training to make sure you're answering correctly and giving the right advice? That seems to be the difference. A dispatcher from the UK would be able to keep Brent calm by talking him through what to do.... like opening her airway by lifting the chin and tilting the forehead back. That may have been all she needed. Or talking Brent through CPR and counting chest compressions with him with the monitor in front that gives the green line when doing the compressions and speed. If that dispatcher had only done that and counted...1,2,3,4 with him whilst he did it, Brent may not be as hysterical. Good luck with your job, sometimes channels like this are a 101 in not what to do or say!! Also I love that the UK call the number 999 but every other country calls it triple 9 :)
What the hell?! I thought the 911 call had disconnected. I've never heard an operator speak less than that. They usually keep getting information, give comfort or medical advice. That poor man got nothing but silence. How sad.
I don’t know if is a good idea to say “you need to calm down” to a person who’s loosing his love one in front of his eyes; maybe I’m wrong but where’s the damn empathy? Great video anyways
@@hicknopunk if the dispatcher actually helped instead of being useless he would have been able to take the necessary steps to potentially save her life and therefore would have been calmer, but she didn't even give him basic instructions on what to even do in this situation in the first place. I would like to see you stay calm as the love of your life is slowly dying in front of you when you were sleeping in bed together without a care in the world less than an hour before. How can you judge this man for simply being human.
That one has me crying legit crying the dispatcher was awful telling him to calm down, not explaining how to do heimlich when it was very clear he was giving mouth to mouth that was her fail sad af to hear that one may she rest peacefully and I hope one day he sees a sign from her letting him know she loves him and it isnt his fault. It isnt and this hurts
It's shocking that the operator isn't giving him ANY instructions of how he could possibly help! How did she even get this job? Raising her voice at him to calm down when he's literally watching his loved one die in front of him. I can't imagine how scary that must have been! Knowing something needs to be done and fast or he's gonna lose her and having no idea what to do. 911 is supposed to guide you until help can arrive. She failed miserably, and this poor couple paid for it. So heartbreaking
That last one had me in tears listening to Brent hysterically and desperately trying to save Kates life. I cannot believe the dispatcher did not tell him not to blow in her mouth as we could clearly hear it.Just heartbreaking🥺
She asked if he knew the Heimlich manoeuvre once and then when he didn’t answer said nothing else about it?? And said nothing about the blowing sounds for soooo long, then sounded like she knew he shouldn’t be doing CPR and said NOTHING😳
The dispater from call 3 is a disgrace. Saying he's out of control... How else is he supposed to be when his wife is dying in his arms. Of course he's out of control it took them longer than it should to get help to her. I feel so bad for him you can't imagine how he felt until you go through something like this.... Rest easy Kate
I know im not the only one who clicks STRAIGHT onto a Urmaker notification!! Edit: As someone from the UK, thank you for including British calls. Appreciated!! Wow, in that 3rd call, the operator was WORSE than USELESS!!
@@salmasabhira I know what you mean! Im so angry! How can she just let him scream and panic and not give him any instructions on how to help his wife?? I cannot believe it!!
I'M FROM THE uk AND i THINK IT'S GOOD TO LET OTHER COUNTRIES HEAR HOW OUR CALLS ARE HANDLED! tHERE'S NONE OF THIS FAFFING AROUND GIVING THEM ALL THE INFORMATION, ONLY TO THEN BE PUT THROUGH TO THE SERVICE YOU REQUIRE AND THEN HAVE TO TELL THEM ALL THE INFO AGAIN. yOU JUST DIAL 999 (i THINK WE'RE THE ONLY COUNTRY THAT DOESNT CALL IT TRIPPLE 9!!) YOU'RE ASKED WHICH SERVICE YOU REQUIRE AND THEN YOU'RE PUT STRAIGHT THROUGH TO THAT SERVICE, yOU TELL THE FIRST DISPATCHER THAT ANSWERS THE CALL ANYTHING BUT THE SERVICE YOU REQUIRE. AS FOR THAT LAST CALL IT ALWAYS FETS ME THAT SHE SITS THERE AND JUST LISTENS TO THIS POOR GUY.... AND THEN HAS THE CHEEK TO COMMENT ON HIS BEHAVIOUR! sHE COULD'VE TOLD HIM NOT TO TRY AND DO THE MOUTH TO MOUTH PART. iF HER TONGUE WAS SWELLING, SHE COULD'VE TOLD HIM TO OPEN HER AIRWAY BY LIFTING THE CHIN AND TILTING THE FOREHEAD BACK! THAT COULVE MADE THE WORLD OF DIFFERENCE. tHE DISPATCHER COULD'VE ALSO TRIED TO CALM BRENT DOWN BY SAYING WE'LL DO CPR THIS IS THE RATE AND WE'LL COUNT TOGETHER. IN THE UK ITS ON SCREEN FOR THE DISPATCHERS, THE RATE SOMEONE HAS TO DO CPR AND NORMALLY THE DISPATCHER WILL COUNT ALONG WITH THE PERSON. KATE DIDN'T EVEN NEED RESCUE BREATHS JUST THE CPR AND SHOULD HAVE TOLD HIM THAT.... BUT LIKE I SAID SHE JUST SAT BACK AND LET A POOO=R WOMAN DIE WHILST LISTENING TO HER FIANCEGO THROUGH THE MOST TRAUMATIC THING EVER. I CAN'T IMAGINE HOW TRAUMATISED HE MUST BE OVER IT,,, AND SHE CAUSED HIS PAIN AND SUFFERING!! IT TAKES A WHILE TO BECOME A DISPATCHER HERE. FIRST YOU LEARN ALL THE TRAING WHICH I'M SURE IS 6 MONTHS THEN YOU ARE MENTORED WHILST TAKEN PHONE CALLS FOR 6=8 WEEKS OR MAYBE EVEN LONGER BEFORE YOU'RE ALLOWED TO ANSWER CALLS BY YOURSELF BUT AT ANY POINT DAY OR NIGHT THER'S ALWAYS A SENIOR DISPATCHER/ COMMANDER ON HELPING PEOPLE AND MAKING SURE AMBULANCES, POLICE AND FIRMAN ALL GO TO THE CORRECT PLACE AND IF A DISPATCHER IS ON A DIFFICULT CALL THEY ARE THERE TO SUPPORT. ALSO OUR EMERGENCY SERVICES ARE ALL RUN SEPARATELY, AS i SAID IN THE BEGINNING YOU'RE ASKED WHAT SERVICE AND YOU ARE PUT THROUGH TO THAT DISPATCH CENTRE.
I remember the last call and it still gives me chills because the dispatcher was so horrible. How dare she have that type of tone with a person who is actively watching their partner die. She sat there and just listened, how cruel .
12:40 “He should sit down please.” The way he said this was so adorable for some reason lol. This neighbor was so nice & calm & soooo helpful! What a hero!
Out off all your “disturbing 911 calls” - the last one I actually had a hard time listening to 😳😳 working with healthcare myself, I was yelling at the dispatcher, as I was watching 🤯🤯🤯 I’m not gonna sleep tonight 🙈
The last call has me sobbing. My heart aches for Bruce. How nightmarishly devastating. He was pleading for the love of his life to just hang in there and comforting her while the incompetent wrench of a dispatcher stood idly by. She failed Bruce and Kate. I hope that scenario haunts her for the rest of her days. I will be keeping Bruce in my prayers for complete healing and peace. Bless Bruce and may Kate rest in eternal peace.❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤ Urmaker...I know covering all of these calls must take a toll on you. Thank you for bringing light to the situations that would otherwise be swept under the rug. Keeping you in my thoughts and prayers as well. May you stay blessed.
I’ve heard the last call a couple of times, and it never ceases to break my heart. Poor Brent 😢. That dispatcher was the worst I’ve ever heard of. I cry every time I hear it
Oh sweet Jesus, that dispatcher who took Brent's call is honestly a POS. She acted as if she was annoyed, she didn't even help Brent try and save Kate's life. Man now this was hard to listen to, does anyone know if he sued ? Sorry for your loss Brent, truly. That dispatcher just sat there and listened to that man try and save Kate, and she did ABSOLUTELY NOTHING. WTF, I pray she was fired at least.
My God, that last one was fucking heart wrenching. The dispatcher was terrible . I would have dragged my wife outside and screamed for anyone anywhere to help while trying to clear the airway. It's rare I cry tears listening to these and this one has me balling. It's like she refused to help him cuz he was having to yell with the phone on speaker.
That dispatcher didn't offer ANY of assistance!!!! Omg!!! What's she getting paid for? To simply hold the damn phone? So many have lost their lives when they could have possibly been helped and saved. My heart goes out to all who didn't survive.
That last 911 operator was terrible. She offered no help whatsoever. No instruction, even when she knew he was doing CPR on a person choking, she didn’t tell him that he shouldn’t. When she heard the ambulance crew was having trouble finding the house, she could’ve intervened. She had the nerve to say, “This guy is out of control” Horrible all around. She should feel ashamed.
This poor man just breaks my heart. He has no idea his wife is gone. and this moron dispatcher has the nerve to say this poor man “IS OUT OF CONTROL” he’s going out of his mind trying to save his wife. Safe to say that’s probably a normal reaction. How dare her.
Telling a panicked, terrified person to calm down in a bitchy manner has never made them calm down. Tell them to take a deep breath and remind them help is coming.
I am so beyond angry at that third call - everyone saying worse than useless, WORSE than useless. She let him kill her, that horrible dispatcher. WTF?? I am so angry. If she isn't fired ...omg
Thanks for the vid Urmaker. I remember the last one, I had remarked on the dispatcher sounding to me like she didn't do her job right when I first heard this story.
Ugh! 14:01 is absolutely heartwrenching! Every single emotion is palpable from moment to moment, with audio alone!! That's extremely intense and haunting imo. The direness and desperation in his voice as he's blindly trying to get her breathing, without success. Shame on that operator for failing these innocent people. After positively ascertaining their location you immediately begin instructing the caller on how to administer first-aid effectively and correctly. Because this didn't happen immediately he performed actions that sealed her fate. Poor guy didn't know what to do. Without CPR knowledge or even guidance he reacted impulsively and with negative outcomes. This is why these skills are vital! Even purchasing a device that can suck out a food obstruction is being prepared in a smart way. Every tool becomes valuable to own when the unthinkable happens. You can buy one relatively cheap on Amazon and it works on choking babies, children, and even adults! A total life saver and peace of mind imo. Anyway, to me it sounds like he was attempting CPR and giving rescue breaths, am I wrong? Sadly that's a huge mistake! You don't ever, ever blow/breathe into a choking victims mouth EVER! Not even if they stop breathing! You'll just push the lodged obstruction deeper and further block the windpipe! Had he been certified in CPR or even just familiar with it this tragedy could've ended much differently. Had the operator simply given first-aid directives instead of listening to blowing noises she knows are counterproductive. This 911 audio is one of my top 5 saddest and most heartbreaking call fails ever! Everyone F'd up here. The victim stuffing food into her face while too drunk to safely eat. The BF/caller for not asking or confirming what to correctly do, or even articulating the need for immediate directions and action. And first place for this all around failure of duty and care goes to the operator for her passive negligence! The lack of control and direction. We're repeatedly taught to expect and rely on these operators as a lifeline in emergency situations. What we get in actually these days is subpar, if not altogether non-existent! It leaves you distrustful and uneasy about emergency services as a whole. That's unfair to the majority that care and work hard. The saying, "a few bad apples will spoil the bunch" 100% applies here. I beg everyone who reads this comment to learn CPR and get certified. You never know when you'll save a life, or who's life you'll end up saving!! It's a priceless skill you can't lose and will forever add value to your life. At the least, please, watch a few NEWER CPR videos on CZcams that demonstrate correct procedure and currently improved techniques. At least you'll be aquatinted with the correct methods for effective performance. I'd even suggest you get familiar with infant/toddler CPR. Especially if there's babies or young children in your life or neighborhood. Odds are that one will unfortunately experiencing a choking incident at some point. Your never know when a choking situation will arise. Remember, when every second counts the police and paramedics are several minutes away. That can be the difference between life and death! So it's often up to us and others around us if we have the necessary skills required to survive or not. Gosh, this one really, really tugs my heart strings. Such a tragic and emotional call. Surely this one will haunt me in my sleep for a long time to come. So unfortunate, so devastatingly unnecessary.. Smh.😢
I have to agree the last dispatcher did not do her job. She did eventually ask if he knew the Heimlich. However, that should have been her first question. Once he said no, she should have given him step-by-step instructions in order for him to do the Heimlich. If that's the way the call had gone, perhaps this call never would have made it to this video. And as much as I love these videos and appreciate all the hard work that goes into them, I would much rather know that there is one last call for the video because somebody survived instead.🙂
That 3rd dispatcher is a disgrace never give mouth to mouth to someone who is choking all you are doing is pushing that object further down there windpipe. The dispatcher should have explained this to him give chest compressions that’s fine. Poor man what a horrible thing to go through and watch the love of your life die in your arms in such tragic circumstances
The dispatcher should be held atleast partially accountable for Kate's death... I'm sorry I kno that job is NOT EASY however there was literally no help given from the dispatcher... it is entirely possible that if given the proper instructions Brent could have saved Kate... terrible
I don’t think most dispatchers are properly trained to handle calls. If I’m not mistaken, he said she was choking and something was lodged in her throat…she didn’t suggest to give her the Heimlich maneuver 😟 Man hearing him call her name, you can hear the fear in his voice 😢 Ma’am, you can’t tell people to calm down, he’s scared and panicking. I understand she needs information but he’s losing his loved one and is more concerned about saving her
Pretty obvious that he was doing cardiac massage and mouth to mouth. A good question may have been is her head tilted and is her chest rising. And he was not out of control. He was doing everything humanly possible all alone.
the fact some of y’all in the comments are saying “she shouldn’t have cheated” … so that makes it okay for this man brutally attempting to murder his kids mom and grandparents?
Every time I hear that last call I get so angry. That dispatcher is a pc of 💩. She wouldn't have died in his arms if she would've done her job. She's choking & he says so but that terrible woman got hateful with him & offered no help, asking stupid questions like it was something else. I hope she's haunted to this day.
I SWEAR Stephen port is Lucas from Resident Evil 7 Biohazard! The son of the Baker family who enjoyed luring guys to his home to torture them jigsaw style with inescapable mazes and torture devices. The resemblance is uncanny 😳😩
Before I start the video I just want to thank you for putting me on to the "Chilling" app. I LOVE the added ambience option! Honestly though, there's only a handful of tolerable readers and you're number 1. 😬
The last 911 operator is the most useless, inhumane, and heartless jerk. Like she just didn't care about Brent and Kate. Kate could have been saved if the right operator was helping Brent. This has me in tears. 😢
That damn operator should of gotten someone who knows medical advise when it came to Kate ! This was horrible to hear poor man. That operator should of been fired on the spot
That last one omg. Cant believe she asks 'Do you know the heimlich', then never follows up or gives him any instructions. Dispatcher probably on facebook or on her phone. Clearly she doesn't care and should have never been in that line of work.
I hope that last dispatcher has the day she deserves for the rest of her life.... who talks to and about someone like that as they lose the person they're planning the rest of their life with?
The last 911 operator was out of control and was not helpful to that guy. She should have told him not to breathe on her mouth. She should have had some type of punishment.
💔💔OMGOSH! That last dispatcher should be brought up on charges! She gave him ABSOLUTELY NO HELP AT ALL! I hope someone convinces him to get a lawyer and take her to court. She didn’t even TRY to help!💔😊
The third call is heartbreaking 💔. That dispatcher should 100% hang her hat up. When I heard the dispatcher say, “hurry up he’s out of control”, I thought, lady, you have SOME nerve. Brent loved Kate. That was so clear and the fact Rhonda SAT there with zero help, I hope future 911 operators learn from that call and what NOT to do. Rip Kate and my heart goes out to Brent.
That last one gutted me! He was getting no help at all. Naught! Rhonda is a wretched, vile excuse of a human. May God bring comfort and peace to that poor man. Rest in Peace Kate.
The third call - disgusted at the nonchalance of the 911 operator, dismissing Trent’s concerns as he’s going off etc, the many many lost minutes of brain oxygen Kate suffered despite Trent’s efforts , that were caused by the operator and the confused ambulance Hard to listen to
Gosh Brent desperately saying Katie over and over again made me sob so much. Hes in so much distress and shes not offering any help over the phone. Nothing. SHES LITTERALLY TRAINED TO HELP AND SHE JUST SITS THERE IN SILENCE. He loved katie so much and I really hope he realizes he did as much as he humanly could and more and it was the operators fault katie died not his. I really hope hes doing well, clearly he loved her so much :( what a easily avoided death if the operator had just done her job.
The dispatcher for Kate was horrid. Gave zero direction to this man for him to help her. But then was appalled he would give her CPR. Telling him to calm down and saying he’s out of his mind. Yeah he is because he’s terrified and his heart is breaking and you’re zero help….wow!
Stephen Port, without his wig and on his mugshot, looks like a stereotype of a man who you would warn children to stay away from, in hindsight, of course.
I have one. I have went to the ER twice now from choking. First time on Turkey Bacon, second on an artichoke. I couldn't talk, could breathe (thankfully), but the food kept hitting my gag reflex and making me try and puke... But I couldn't. I bought one after the second time.
Still horrified me to hear this lady with the choking!!!! She literally listens to the poor woman die! It was completely preventable if she would have simply instructed him properly. Terrible!!!
Had to skip Kate’s call. I think it’s the only call that i have to skip when it comes up. That poor man literally watched her die and was so helpless. I can’t imagine what he goes through.
I know that 911 operators need to get information from the caller but at the same time they also need to walk the caller through life saving measures. The Number 3 dispatcher is useless. The man has told her Kate is choking and she is being mostly silent and of no help at all. She's should turn the call over to a more experienced 911 operator seeing that she knows she is being 100% useless in this emergency call. She's saying that this guy is out of control to whomever it is she's talking to. Listening to this is just absolutely heartbreaking. Absolutely heartbreaking.
That last one is so sad 😢 I'm first aid trained and would've handled the situation just as well as him, it's always so much worse when it's someone trying their best and knowing what they're doing but still not being able to help, sometimes you just can't save someone
That 3rd dispatcher was absolutely worthless!!! He says she's not breathing & she just says ok. She didn't even try to help or connect him to medical she just keeps saying the ambulance is coming. She's absolutely the coldest most worthless person I've ever heard. That poor man was doing all he could to save his girlfriend & the this witch just quietly listens. Glad she was fired!!! Hope he sues her personally for this. He love Kate & it also took the ambulance forever to get there. Their screwups cost his love her life. Kate should've been & could've been saved.
Every time I hear that last call it breaks my heart! Obviously as a 911 dispatcher the woman should have been helping but beyond that as a human being I don’t care who you are or what you know medically speaking if you were on the other end of that phone call and this man is screaming for help, Screaming this woman today over and over again I feel like any decent human being would try to help in some way! How could ANYONE just listen to that and do nothing? Even worse who could listen to that, tell the guy to calm down then proceed to speak about him to your coworkers like he’s an idiot ***Demeaning Voice*** “he’s giving her CPR” she even said it like wtf why’s he doing that what n idiot. No lady. The only idiot here is you. He doesn’t know what to do, that’s what you’re there for!!!! Fucking tell him what to do!
Call 3 could’ve had a chance if that dispatcher had told the guy how to deal with a choking victim, she even said “do u know the Heimlich?” But did nothing when he clearly didn’t hear her! He was clearly trying mouth to mouth and probably driving the obstruction further in! It’s just painful to listen to!!
"This guy is like going out of his mind right now...yeah!" Geez lady I wonder why?! Seconds feel like forever when someone is dying and you can't do anything but wait for ems and panic!!
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I love watching your videos @urmaker. The 911 call with Kate is so heartbreaking & the dispatcher acts like she's deaf & no help at all 😢
@@Sombergirl1979 she should have been telling him how to clear the airway. So 😔 sad...he was trying so hard to do CPR, but if the airway is blocked it's not beneficial.
I feel like it's a bit insensitive to pin this, especially after listening to this heartbreaking audio...
I’m new here and love everything you do. Thank you for the info in the opening .. Hugs from Las Vegas
I love your voice too, Bebe!
That last dispatcher was horrible! Im glad she resigned! The only thing she did was scold him for being upset while he helplessly watched her pass. 😢
Did we listen to the same call???
@Hicknopunk
I've listened to the one where the woman is choking before. It drives me crazy every time I hear it, because he says she's choking and there's something stuck in her throat, but yet you can hear him blowing in her mouth and he actually says he's doing CPR. The whole time I'm thinking STOP BLOWING IN HER MOUTH! TELL HIM to stop blowing in her mouth! WHY DOESNT THE DISPATCHER TELL HIM TO STOP? 🤬
@ Liz Nichols
I completely agree! She did nothing. NOTHING! She listened to him blow into her mouth multiple times knowing he said she was choking. She didn't give him direction on how to do the Heimlich maneuver. So frustrating!
@@RainyDayz1991 let's agree to disagree. A marshmallow is so much harder to dislodge than almost anything else. The autopsy also said she was under the influence of drugs. Let's just respect the dead together. There is nothing we can do to change the outcome sadly.
@Hicknopunk
Unfortunately that's true. However, they didn't know it was a marshmallow or anything about drugs at the time. All the dispatcher knew was that she was choking and the man was blowing into her mouth giving her cpr. You don't think she should have told him to stop, knowing that's not the procedure for when someone is choking? I can understand the man panicking. He even told the EMT's that he tried the heimlich maneuver. Maybe in his panicked state he meant to do that but instead gave her c p r. But the dispatcher knew better.
That third call is always so hard to listen to. It's frustrating and heartbreaking to hear Brent screaming for help and for Kate to not leave him while the dispatcher sits in silence and offers absolutely no help whatsoever.
I couldn't listen to it again it's to heart breaking I fast-forwarded through the hole thing
She had her feet up eating popcorn just listening to the show.... Such a dumbass... Makes me furious...!!!!
While telling the other workers how he’s “out of control”
His frantic guttural screams were so freaking sad.
She was absolutely useless, the only thing she did was repeat everything he said. He told her she was choking for crying out loud!
The one with Kate choking is absolutely heartwrenching. The operator was completely useless. "He's giving her CPR, Bill" Yeah, because you're not telling him not to! I hope that operator is still haunted by her own incompetence.
So infuriating.
She should be in jail honestly
Actually, he was doing the right thing, once she became unconscious. He just didn't know that, because he got nothing but silence on his end. He wouldn't have panicked if she would have talked him through the process.
@jenx5870 I fully disagree. The right thing is to apply a quick, hard force to the mid abdomen area - like the heimlich. CPR is just pushing the blockage further into the throat.
@@jenx5870 This was so infuriating, I totally agree. In a situation like this, the first thing the dispatcher should have done was walk him through the Heimlich maneuver (hand placement, direction of thrusting, etc).
If/when that did not work and Kate became unconscious, the dispatcher should have advised him to lay Kate flat on her back and do a chin-lift or jaw thrust maneuver used to open the airway in unconscious patients. In some cases, it can open the airway enough to let in oxygen around an obstruction. Once the jaw was open, she should have asked him to look in Kate’s mouth to see if the obstruction was visible. If he could see it, he may have been able to *carefully* remove it (or may be able to identify what the obstruction was). This whole process shouldn’t take more than a few seconds.
He then should have started *hands-only* chest compressions to keep circulating her remaining oxygenated blood to her other tissues until help arrived.
All of this may not have been enough to save her, but it would have given her a fighting chance. I think if he was given a sense of direction on what to do he would have been far less panicky because he was clearly trying everything he could think of to help her. It certainly would have been better than the dispatcher waiting quietly on the other line while he frantically and desperately tried to save his fiancé.
That was the WORST DISPATCHER I’ve ever heard. As a retired first responder I know how much this woman and her gentleman were let down. The dispatcher should have been instructing him on different approaches to clear her airway. Then for EMS to go past his residence is inexcusable. I would have sued the pants off of everyone involved. Brent, I am so very sorry for your loss and for what you went through that day. I ventilated my mother after she had an allergic reaction to medication given to her in the hospital. It was the most traumatic thing that I have ever experienced. Prayers
I agree, it's absolutely shameful.
I'm so sorry you had to do that for your Mom. But also REALLY glad you were able to & hope your Mama is doing a lot better! & I agree w\everything you said. I was 😧😦🫨 hearing her in . That call & her biting words to her coworkers & the services being dispatched, were so incredibly mean & completely misstating the situation. Well, rather not being totally truthful. She was saying that about him totally freaking out & that he was "out of control" & making it seem almost like they thought he was doing something to her. But she CLEARLY knew better & didn't bother telling to tell him he was making it worse. & Anybody would be FREAKING out like that w\a completely unhelpful & rude operator who did NOT speak to him to walk him thru the right way, & the ambulance passing up his place like twice it sounded like? I think that's the normal reaction!
Rhonda Colburn, call #3 dispatcher, resigned December 2010. 3 months after Katie's death.
This is one of the most painful 911 calls I've heard.
I've just begun my new career as 999 call handler.. thanks to you and your channel and being inspired by hearing so many infuriating, incompetant dispatchers like that last one!
I've just completed my training and I can categorically state that woman should have been providing life saving instructions, not just repeating everything he was saying! That poor man was trying desperately to save her and could have done so if he had been guided and encouraged to do so! The question I have is how does this dispatcher sound so clueless? They literally have the tools in front of them to help! I'm crying real tears for both of them. That was needless and could easily have been avoided!
R.I.P Kate.
I hope I never end up on your channel lol
Best wishes to you!!! 💖💖💖
you're absolutely right. She did nothing
Good luck and go save some lives!! Hero Stat for you!
It’s hard to say whether or not he could have saved her given proper instructions because such things are never certain, but she would definitely have had a better chance if the 911 operator had done a proper job. It’s so frustrating to listen to him doing everything he can to save her while the dispatcher is just sitting on the line and occasionally chiming in to ask if she’s breathing for the 10th time. Really tragic.
I'm from the UK and I was wondering how long you have to train for? when watching programmes on tv about Dispatchers it seems the training takes a while but don't you have a mentor with you for an amount of time too after training to make sure you're answering correctly and giving the right advice? That seems to be the difference. A dispatcher from the UK would be able to keep Brent calm by talking him through what to do.... like opening her airway by lifting the chin and tilting the forehead back. That may have been all she needed. Or talking Brent through CPR and counting chest compressions with him with the monitor in front that gives the green line when doing the compressions and speed. If that dispatcher had only done that and counted...1,2,3,4 with him whilst he did it, Brent may not be as hysterical. Good luck with your job, sometimes channels like this are a 101 in not what to do or say!! Also I love that the UK call the number 999 but every other country calls it triple 9 :)
I feel so bad for Brent. He tried so hard. The pain in his voice was palpable. I hope he is able to find peace & happiness in his future. RIP Kate.
What the hell?! I thought the 911 call had disconnected. I've never heard an operator speak less than that. They usually keep getting information, give comfort or medical advice. That poor man got nothing but silence. How sad.
I don’t know if is a good idea to say “you need to calm down” to a person who’s loosing his love one in front of his eyes; maybe I’m wrong but where’s the damn empathy?
Great video anyways
I thought the same. I've heard this call before. It's heartbreaking.
Also wheres the damn instructions in telling him how to help a person that's choking?? She was absolutely useless!! Worse than useless!!
He needed to calm down, he wasn't rational. He could have saved her if he stayed calm.
@@kanyebreast6072 now that is the one mistake the dispatcher made
@@hicknopunk if the dispatcher actually helped instead of being useless he would have been able to take the necessary steps to potentially save her life and therefore would have been calmer, but she didn't even give him basic instructions on what to even do in this situation in the first place. I would like to see you stay calm as the love of your life is slowly dying in front of you when you were sleeping in bed together without a care in the world less than an hour before. How can you judge this man for simply being human.
hearing him scream for kate and the ambulance is so sad he’s doing all he can for the woman he loves rip kate
That one has me crying legit crying the dispatcher was awful telling him to calm down, not explaining how to do heimlich when it was very clear he was giving mouth to mouth that was her fail sad af to hear that one may she rest peacefully and I hope one day he sees a sign from her letting him know she loves him and it isnt his fault. It isnt and this hurts
It's shocking that the operator isn't giving him ANY instructions of how he could possibly help! How did she even get this job? Raising her voice at him to calm down when he's literally watching his loved one die in front of him. I can't imagine how scary that must have been! Knowing something needs to be done and fast or he's gonna lose her and having no idea what to do. 911 is supposed to guide you until help can arrive. She failed miserably, and this poor couple paid for it. So heartbreaking
Meanwhile the operator does nothing but get pissy
Absolutely sobbed on that call 😢
That last one had me in tears listening to Brent hysterically and desperately trying to save Kates life. I cannot believe the dispatcher did not tell him not to blow in her mouth as we could clearly hear it.Just heartbreaking🥺
That third dispatcher has her nerve saying he's outta control!! She's the one who should have been trying to help him but she was a colossal failure.😢
She asked if he knew the Heimlich manoeuvre once and then when he didn’t answer said nothing else about it?? And said nothing about the blowing sounds for soooo long, then sounded like she knew he shouldn’t be doing CPR and said NOTHING😳
For the love God! I was like get her in a bear hug from behind and squeeze the shit out of her...
I heard that too. Absolutely shameful. Extremely sad
Right
The dispater from call 3 is a disgrace. Saying he's out of control... How else is he supposed to be when his wife is dying in his arms. Of course he's out of control it took them longer than it should to get help to her. I feel so bad for him you can't imagine how he felt until you go through something like this.... Rest easy Kate
I know im not the only one who clicks STRAIGHT onto a Urmaker notification!!
Edit: As someone from the UK, thank you for including British calls. Appreciated!!
Wow, in that 3rd call, the operator was WORSE than USELESS!!
I AM SO FURIOUS AT THE LAST OPERATOR!! that call sends shivers down my spine
@@salmasabhira I know what you mean! Im so angry! How can she just let him scream and panic and not give him any instructions on how to help his wife?? I cannot believe it!!
I'M FROM THE uk AND i THINK IT'S GOOD TO LET OTHER COUNTRIES HEAR HOW OUR CALLS ARE HANDLED! tHERE'S NONE OF THIS FAFFING AROUND GIVING THEM ALL THE INFORMATION, ONLY TO THEN BE PUT THROUGH TO THE SERVICE YOU REQUIRE AND THEN HAVE TO TELL THEM ALL THE INFO AGAIN. yOU JUST DIAL 999 (i THINK WE'RE THE ONLY COUNTRY THAT DOESNT CALL IT TRIPPLE 9!!) YOU'RE ASKED WHICH SERVICE YOU REQUIRE AND THEN YOU'RE PUT STRAIGHT THROUGH TO THAT SERVICE, yOU TELL THE FIRST DISPATCHER THAT ANSWERS THE CALL ANYTHING BUT THE SERVICE YOU REQUIRE. AS FOR THAT LAST CALL IT ALWAYS FETS ME THAT SHE SITS THERE AND JUST LISTENS TO THIS POOR GUY.... AND THEN HAS THE CHEEK TO COMMENT ON HIS BEHAVIOUR! sHE COULD'VE TOLD HIM NOT TO TRY AND DO THE MOUTH TO MOUTH PART. iF HER TONGUE WAS SWELLING, SHE COULD'VE TOLD HIM TO OPEN HER AIRWAY BY LIFTING THE CHIN AND TILTING THE FOREHEAD BACK! THAT COULVE MADE THE WORLD OF DIFFERENCE. tHE DISPATCHER COULD'VE ALSO TRIED TO CALM BRENT DOWN BY SAYING WE'LL DO CPR THIS IS THE RATE AND WE'LL COUNT TOGETHER. IN THE UK ITS ON SCREEN FOR THE DISPATCHERS, THE RATE SOMEONE HAS TO DO CPR AND NORMALLY THE DISPATCHER WILL COUNT ALONG WITH THE PERSON. KATE DIDN'T EVEN NEED RESCUE BREATHS JUST THE CPR AND SHOULD HAVE TOLD HIM THAT.... BUT LIKE I SAID SHE JUST SAT BACK AND LET A POOO=R WOMAN DIE WHILST LISTENING TO HER FIANCEGO THROUGH THE MOST TRAUMATIC THING EVER. I CAN'T IMAGINE HOW TRAUMATISED HE MUST BE OVER IT,,, AND SHE CAUSED HIS PAIN AND SUFFERING!! IT TAKES A WHILE TO BECOME A DISPATCHER HERE. FIRST YOU LEARN ALL THE TRAING WHICH I'M SURE IS 6 MONTHS THEN YOU ARE MENTORED WHILST TAKEN PHONE CALLS FOR 6=8 WEEKS OR MAYBE EVEN LONGER BEFORE YOU'RE ALLOWED TO ANSWER CALLS BY YOURSELF BUT AT ANY POINT DAY OR NIGHT THER'S ALWAYS A SENIOR DISPATCHER/ COMMANDER ON HELPING PEOPLE AND MAKING SURE AMBULANCES, POLICE AND FIRMAN ALL GO TO THE CORRECT PLACE AND IF A DISPATCHER IS ON A DIFFICULT CALL THEY ARE THERE TO SUPPORT. ALSO OUR EMERGENCY SERVICES ARE ALL RUN SEPARATELY, AS i SAID IN THE BEGINNING YOU'RE ASKED WHAT SERVICE AND YOU ARE PUT THROUGH TO THAT DISPATCH CENTRE.
I remember the last call and it still gives me chills because the dispatcher was so horrible. How dare she have that type of tone with a person who is actively watching their partner die. She sat there and just listened, how cruel .
I REMEMBER THIS VIDEO!! That last call broke my heart then and still does. 😢
12:40 “He should sit down please.” The way he said this was so adorable for some reason lol. This neighbor was so nice & calm & soooo helpful! What a hero!
I thought that too! I almost giggled when he said that! 😆
The third call made my stomach twist up in knots. She could have been saved if that dispatcher hadn't botched it
Out off all your “disturbing 911 calls” - the last one I actually had a hard time listening to 😳😳 working with healthcare myself, I was yelling at the dispatcher, as I was watching 🤯🤯🤯 I’m not gonna sleep tonight 🙈
The last call has me sobbing. My heart aches for Bruce. How nightmarishly devastating. He was pleading for the love of his life to just hang in there and comforting her while the incompetent wrench of a dispatcher stood idly by. She failed Bruce and Kate. I hope that scenario haunts her for the rest of her days. I will be keeping Bruce in my prayers for complete healing and peace. Bless Bruce and may Kate rest in eternal peace.❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤
Urmaker...I know covering all of these calls must take a toll on you. Thank you for bringing light to the situations that would otherwise be swept under the rug. Keeping you in my thoughts and prayers as well. May you stay blessed.
Wtf does she expect when his fiancé is dying in front of him without ANY guidance on what to do! 😭
I’ve heard the last call a couple of times, and it never ceases to break my heart. Poor Brent 😢. That dispatcher was the worst I’ve ever heard of. I cry every time I hear it
Oh sweet Jesus, that dispatcher who took Brent's call is honestly a POS. She acted as if she was annoyed, she didn't even help Brent try and save Kate's life. Man now this was hard to listen to, does anyone know if he sued ?
Sorry for your loss Brent, truly.
That dispatcher just sat there and listened to that man try and save Kate, and she did ABSOLUTELY NOTHING. WTF, I pray she was fired at least.
My God, that last one was fucking heart wrenching. The dispatcher was terrible . I would have dragged my wife outside and screamed for anyone anywhere to help while trying to clear the airway. It's rare I cry tears listening to these and this one has me balling. It's like she refused to help him cuz he was having to yell with the phone on speaker.
That dispatcher didn't offer ANY of assistance!!!! Omg!!! What's she getting paid for? To simply hold the damn phone? So many have lost their lives when they could have possibly been helped and saved. My heart goes out to all who didn't survive.
The only silent dispatcher I have ever heard!
That was horrible she didn't even try to help him at all 😭
That last story was heartbreaking to hear the desperation in that poor man's voice.
That last 911 operator was terrible. She offered no help whatsoever. No instruction, even when she knew he was doing CPR on a person choking, she didn’t tell him that he shouldn’t. When she heard the ambulance crew was having trouble finding the house, she could’ve intervened. She had the nerve to say, “This guy is out of control” Horrible all around. She should feel ashamed.
This poor man just breaks my heart. He has no idea his wife is gone. and this moron dispatcher has the nerve to say this poor man “IS OUT OF CONTROL” he’s going out of his mind trying to save his wife. Safe to say that’s probably a normal reaction. How dare her.
I've heard that last call once before and I can't even listen to it again. Absolutely one of the most heart breaking calls I have ever, ever heard.
The poor guy was all on his own and that must have been a horrible feeling. Something you just don't recover from.
Telling a panicked, terrified person to calm down in a bitchy manner has never made them calm down. Tell them to take a deep breath and remind them help is coming.
The last dispatcher didn't even instruct him to do the heimlich.
I am so beyond angry at that third call - everyone saying worse than useless, WORSE than useless. She let him kill her, that horrible dispatcher. WTF?? I am so angry. If she isn't fired ...omg
Thanks for the vid Urmaker. I remember the last one, I had remarked on the dispatcher sounding to me like she didn't do her job right when I first heard this story.
Ugh! 14:01 is absolutely heartwrenching! Every single emotion is palpable from moment to moment, with audio alone!! That's extremely intense and haunting imo. The direness and desperation in his voice as he's blindly trying to get her breathing, without success. Shame on that operator for failing these innocent people. After positively ascertaining their location you immediately begin instructing the caller on how to administer first-aid effectively and correctly. Because this didn't happen immediately he performed actions that sealed her fate. Poor guy didn't know what to do. Without CPR knowledge or even guidance he reacted impulsively and with negative outcomes. This is why these skills are vital!
Even purchasing a device that can suck out a food obstruction is being prepared in a smart way. Every tool becomes valuable to own when the unthinkable happens. You can buy one relatively cheap on Amazon and it works on choking babies, children, and even adults! A total life saver and peace of mind imo.
Anyway, to me it sounds like he was attempting CPR and giving rescue breaths, am I wrong? Sadly that's a huge mistake! You don't ever, ever blow/breathe into a choking victims mouth EVER! Not even if they stop breathing! You'll just push the lodged obstruction deeper and further block the windpipe! Had he been certified in CPR or even just familiar with it this tragedy could've ended much differently. Had the operator simply given first-aid directives instead of listening to blowing noises she knows are counterproductive. This 911 audio is one of my top 5 saddest and most heartbreaking call fails ever! Everyone F'd up here. The victim stuffing food into her face while too drunk to safely eat. The BF/caller for not asking or confirming what to correctly do, or even articulating the need for immediate directions and action. And first place for this all around failure of duty and care goes to the operator for her passive negligence! The lack of control and direction. We're repeatedly taught to expect and rely on these operators as a lifeline in emergency situations. What we get in actually these days is subpar, if not altogether non-existent! It leaves you distrustful and uneasy about emergency services as a whole. That's unfair to the majority that care and work hard. The saying, "a few bad apples will spoil the bunch" 100% applies here.
I beg everyone who reads this comment to learn CPR and get certified. You never know when you'll save a life, or who's life you'll end up saving!! It's a priceless skill you can't lose and will forever add value to your life. At the least, please, watch a few NEWER CPR videos on CZcams that demonstrate correct procedure and currently improved techniques. At least you'll be aquatinted with the correct methods for effective performance. I'd even suggest you get familiar with infant/toddler CPR. Especially if there's babies or young children in your life or neighborhood. Odds are that one will unfortunately experiencing a choking incident at some point. Your never know when a choking situation will arise.
Remember, when every second counts the police and paramedics are several minutes away. That can be the difference between life and death! So it's often up to us and others around us if we have the necessary skills required to survive or not.
Gosh, this one really, really tugs my heart strings. Such a tragic and emotional call. Surely this one will haunt me in my sleep for a long time to come. So unfortunate, so devastatingly unnecessary.. Smh.😢
Came here to say this. Everyone should be taught CPR, in school or something.
I have to agree the last dispatcher did not do her job. She did eventually ask if he knew the Heimlich. However, that should have been her first question. Once he said no, she should have given him step-by-step instructions in order for him to do the Heimlich. If that's the way the call had gone, perhaps this call never would have made it to this video. And as much as I love these videos and appreciate all the hard work that goes into them, I would much rather know that there is one last call for the video because somebody survived instead.🙂
It's a good day when you get a notification from urmaker!
That 3rd dispatcher is a disgrace never give mouth to mouth to someone who is choking all you are doing is pushing that object further down there windpipe. The dispatcher should have explained this to him give chest compressions that’s fine. Poor man what a horrible thing to go through and watch the love of your life die in your arms in such tragic circumstances
That poor man. Brent was dying right along with Kate. 😢
The third caller might as well called a fucking wall with how useful the operator on the line was jeez man..
Brent's scream is nightmare fuel. I feel so bad for him and Kate.
Agreeing with most here missing your beautiful voice and your amazing 911 calls. TYSM Urmaker.🙏💜
The dispatcher should be held atleast partially accountable for Kate's death... I'm sorry I kno that job is NOT EASY however there was literally no help given from the dispatcher... it is entirely possible that if given the proper instructions Brent could have saved Kate... terrible
I don’t think most dispatchers are properly trained to handle calls. If I’m not mistaken, he said she was choking and something was lodged in her throat…she didn’t suggest to give her the Heimlich maneuver 😟 Man hearing him call her name, you can hear the fear in his voice 😢 Ma’am, you can’t tell people to calm down, he’s scared and panicking. I understand she needs information but he’s losing his loved one and is more concerned about saving her
Hello 👋 🤩 from North Carolina! Love your videos 📹!Getting close to 1M! Share, share, SHARE everyone!! UR Maker deserves it!
Pretty obvious that he was doing cardiac massage and mouth to mouth. A good question may have been is her head tilted and is her chest rising. And he was not out of control. He was doing everything humanly possible all alone.
the fact some of y’all in the comments are saying “she shouldn’t have cheated” … so that makes it okay for this man brutally attempting to murder his kids mom and grandparents?
That last call was absolutely horrifying.
Chilling App is truly awesome! Always great listen to you Urmaker. Thank you for this upload
As a dispatcher the last lady irritated the crap out of me.
Every time I hear that last call I get so angry. That dispatcher is a pc of 💩. She wouldn't have died in his arms if she would've done her job. She's choking & he says so but that terrible woman got hateful with him & offered no help, asking stupid questions like it was something else. I hope she's haunted to this day.
That dispatcher deserves to be sued! I can't believe the absolute disregard that woman showed! Descusting!😠
I SWEAR Stephen port is Lucas from Resident Evil 7 Biohazard! The son of the Baker family who enjoyed luring guys to his home to torture them jigsaw style with inescapable mazes and torture devices. The resemblance is uncanny 😳😩
I love when you upload on my off days!! ❤
Before I start the video I just want to thank you for putting me on to the "Chilling" app. I LOVE the added ambience option! Honestly though, there's only a handful of tolerable readers and you're number 1. 😬
What was that last operator doing, her nails??? She gave him no guidance whatsoever. Unbelievable!!
Man oh man that last one has me in tears bro! That poor man. May his beautiful wife rest in peace
she only asked if he knew heimlich once. and then never instructed him on how to save her. horrible
The last 911 operator is the most useless, inhumane, and heartless jerk. Like she just didn't care about Brent and Kate. Kate could have been saved if the right operator was helping Brent. This has me in tears. 😢
That damn operator should of gotten someone who knows medical advise when it came to Kate ! This was horrible to hear poor man. That operator should of been fired on the spot
happy to catch a video early today
The operator taking the marshmallow call is like, I don't need this sh__ today.
That last one omg. Cant believe she asks 'Do you know the heimlich', then never follows up or gives him any instructions. Dispatcher probably on facebook or on her phone. Clearly she doesn't care and should have never been in that line of work.
URMAKER! EXCELLENT JOB AS ALWAYS💚💛💙🧡💜 I will be getting the CHILLING APP!!
I hope that last dispatcher has the day she deserves for the rest of her life.... who talks to and about someone like that as they lose the person they're planning the rest of their life with?
The last 911 operator was out of control and was not helpful to that guy. She should have told him not to breathe on her mouth. She should have had some type of punishment.
You have the best radio or video voice.
Just probably best to not ever tell anyone to calm down. It's quite unhelpful and most often can make someone less calm.
For real.
💔💔OMGOSH! That last dispatcher should be brought up on charges! She gave him ABSOLUTELY NO HELP AT ALL! I hope someone convinces him to get a lawyer and take her to court. She didn’t even TRY to help!💔😊
The third call is heartbreaking 💔. That dispatcher should 100% hang her hat up. When I heard the dispatcher say, “hurry up he’s out of control”, I thought, lady, you have SOME nerve. Brent loved Kate. That was so clear and the fact Rhonda SAT there with zero help, I hope future 911 operators learn from that call and what NOT to do. Rip Kate and my heart goes out to Brent.
That last one gutted me! He was getting no help at all. Naught! Rhonda is a wretched, vile excuse of a human. May God bring comfort and peace to that poor man. Rest in Peace Kate.
The third call - disgusted at the nonchalance of the 911 operator, dismissing Trent’s concerns as he’s going off etc, the many many lost minutes of brain oxygen Kate suffered despite Trent’s efforts , that were caused by the operator and the confused ambulance
Hard to listen to
Brent's call is heart wrenching. I am so sorry to him and his family for having to go through that.
I remember you did the last call before and he sued the government for no signs by his house or something and won.
Gosh Brent desperately saying Katie over and over again made me sob so much. Hes in so much distress and shes not offering any help over the phone. Nothing. SHES LITTERALLY TRAINED TO HELP AND SHE JUST SITS THERE IN SILENCE.
He loved katie so much and I really hope he realizes he did as much as he humanly could and more and it was the operators fault katie died not his. I really hope hes doing well, clearly he loved her so much :( what a easily avoided death if the operator had just done her job.
That 3rd call is fucking devastating. 😢
That dispatcher is infuriating!!!! She didn’t even help him!! WTF!!?
The dispatcher for Kate was horrid. Gave zero direction to this man for him to help her. But then was appalled he would give her CPR. Telling him to calm down and saying he’s out of his mind. Yeah he is because he’s terrified and his heart is breaking and you’re zero help….wow!
What an awful person that last operator was. Heartless as hell. No empathy whatsoever. Hope she never works in a service industry again
Stephen Port, without his wig and on his mugshot, looks like a stereotype of a man who you would warn children to stay away from, in hindsight, of course.
Definitely buying a choking rescue device from Amazon TODAY.
I have one. I have went to the ER twice now from choking. First time on Turkey Bacon, second on an artichoke. I couldn't talk, could breathe (thankfully), but the food kept hitting my gag reflex and making me try and puke... But I couldn't.
I bought one after the second time.
@@urmaker You can use it on others AND yourself, too? 😮
Just what I needed, perfect timing! ❤
Why the sam hell did that operator not tell that man how to do the heimlich on his gf. Kate would likely still be alive had he just done that.
Still horrified me to hear this lady with the choking!!!! She literally listens to the poor woman die! It was completely preventable if she would have simply instructed him properly. Terrible!!!
Had to skip Kate’s call. I think it’s the only call that i have to skip when it comes up. That poor man literally watched her die and was so helpless. I can’t imagine what he goes through.
Happy Hump Day!
It's beautiful outside..stay safe.😊
That last dispatcher needs to be disposed of from this world. She has zero value.
The first story (Stephen Port) was sickening!! I'll never forget that smh They even had a BBC one drama made called FOUR LIVES, which was really good.
I know that 911 operators need to get information from the caller but at the same time they also need to walk the caller through life saving measures. The Number 3 dispatcher is useless. The man has told her Kate is choking and she is being mostly silent and of no help at all. She's should turn the call over to a more experienced 911 operator seeing that she knows she is being 100% useless in this emergency call. She's saying that this guy is out of control to whomever it is she's talking to. Listening to this is just absolutely heartbreaking. Absolutely heartbreaking.
That last one is so sad 😢 I'm first aid trained and would've handled the situation just as well as him, it's always so much worse when it's someone trying their best and knowing what they're doing but still not being able to help, sometimes you just can't save someone
That 3rd dispatcher was absolutely worthless!!! He says she's not breathing & she just says ok. She didn't even try to help or connect him to medical she just keeps saying the ambulance is coming. She's absolutely the coldest most worthless person I've ever heard. That poor man was doing all he could to save his girlfriend & the this witch just quietly listens. Glad she was fired!!! Hope he sues her personally for this. He love Kate & it also took the ambulance forever to get there. Their screwups cost his love her life. Kate should've been & could've been saved.
Every time I hear that last call it breaks my heart! Obviously as a 911 dispatcher the woman should have been helping but beyond that as a human being I don’t care who you are or what you know medically speaking if you were on the other end of that phone call and this man is screaming for help, Screaming this woman today over and over again I feel like any decent human being would try to help in some way! How could ANYONE just listen to that and do nothing? Even worse who could listen to that, tell the guy to calm down then proceed to speak about him to your coworkers like he’s an idiot ***Demeaning Voice*** “he’s giving her CPR” she even said it like wtf why’s he doing that what n idiot.
No lady. The only idiot here is you. He doesn’t know what to do, that’s what you’re there for!!!! Fucking tell him what to do!
Great stuff again! Love your channel 😊
Call 3 could’ve had a chance if that dispatcher had told the guy how to deal with a choking victim, she even said “do u know the Heimlich?” But did nothing when he clearly didn’t hear her! He was clearly trying mouth to mouth and probably driving the obstruction further in! It’s just painful to listen to!!
I just can't believe the last operator did not walk him through CPR? She should be fired
She should have told him to do the Heimlich. She was choking. Him blowing just lodged it more.
The narrator reminds me of the CZcams channel's voice: The Disturbing Truth.
Love it!
Love after all these years that you're still a goat ! Please keep it up
"This guy is like going out of his mind right now...yeah!" Geez lady I wonder why?! Seconds feel like forever when someone is dying and you can't do anything but wait for ems and panic!!