Well, lets see here. Had my Montana High Country for 1 year now. Warranty replaced the front door, it was completely missaligned. Warranty fixed the bedroom door. It broke. I fixed the closet shelves by reinforcing with 1x12's from the floor to the bottom of the shelves on each side of the wall, and a center support for the cloths bar. Warranty replaced two wheel hubs after a brake failure chewed up the inside of the hub. Had a tire blow out within the first 3 months of ownership. I changed all the tires myself. Winngard Razzor television antenna broke, replaced under warranty. City water connections leaked, replaced under warranty. Gas line quick disconnect was improperly installed. It was bent upwards, totally unusable as there was not enough clearance to connect anything to it. In an attempt to move it at a lower angle, it broke. Replaced with new pipe and connector myself. Slide cable broke, fixed under warranty. Underskiring that wraps around and under the trailer, every self-tapping screw broke out and the metal was flopping in the wind. I added the largest washers I could find through each self-tapping screw and re-installed myself. Bathroom door was replaced under warranty. Staples in the walls are popping out. Thomas Payne recliners were fastened to the floor with 2 small screws. The first time I sat down, they both popped out. I ended up drilling holes through the floor and running bolts through the chairs and under the floor so they won't tip any more. Gas line came loose from the wall inside the front cargo area. I fixed myself. Glass door over the entertainment falls open when traveling. I installed a catch so it won't fall any more. Cabinet doors popped open in transit, got caught in slide outs when extracting and broke off. I fixed myself. EVERY single pull down shade in this camper has come apart at the pull bar on the bottom of the shade. Warranty replaced 2 of then, I then started using clear silicone and ran a bead over ever one so they won't come off any more. All this in one year of ownership. Quality? oh yea! Some quality, not to mention some changes I made just because they were done shoddy or just plain stupid.
Keystone has been vastly successful because they mastered quick assembly using cheap materials, sold a few thousand less than their competitors. Your "lite" trailer has prefab thin gauge aluminum trusses that a 5 year old can crush, a laminated foam floor, hollow thin aluminum framing, and a toy chassis with chinese tires and leaf springs. 'Merica!
I have a 2018 Keystone Hideout 28BHS and love it. I’m smart enough to know any RV isn’t handcrafted by Norm Abrams in the New Yankee Workshop! Like most things these days, RV’s are assembled as quickly and cheaply as possible to be competitive and affordable! My shiny new Keystone had a few deficiencies when we got it home but I decided to fix it myself, no big deal!
Ahhh, nice to see all the people who keep my working! As an RV tech, all rv’s come into the dealership crappy. If your stuff falls apart on the first trip, please know that this is normal across all rv brands!
My wife and I purchased a 2012 passport used in 2019. We are first time buyers. Several camping trips and have had No issues other than 30amp breaker that keep tripping, this was the parks issues and was quickly replaced. I have done several upgrades to the camper myself, no big deal. Remember screws come loose, air driven Brad's back out, crap happens going down the road. Maintenance is a MUST for ALL RVers. Our camper is under going delamination on the front nose cap, I knew this when buying, will be replacing front nose cap with .040 aluminium. The filon/luan in my opinion is junk but it is used to keep the ultralite campers that way. Everyone wants to camp, relax and have a good time, but it's like owning a home, maintenance is always gonna keep things GOOD!
Less then one year. Walls bowing. Screws placed in hollow walls with no support. Stair railing popped off. Fridge not cooling. Fireplace not working. Water heater faults. Great stuff guys. 🙄 definitely going to make a video about this well built camper.
Oh that is sooo true. I bought a keystone Laredo and what a bunch of hacks, when you buy any rv go through it with a few friends and pick it apart. The bed frame wasn’t even square, the hinges were installed upside down and when opening the bed to access the storage the cross brace snapped. Oh and the struts for the bed was mixed up with the struts for the outside entertainment door. The under bed storage wouldn’t stay up and you couldn’t close the outside tv door without damaging the frame. The company should be called keystoners.
As a warranty administrator at a MAJOR RV sales and service center, Keystone is by far my favorite and easiest company to work with. Their products are build better and their response time on claims is exceptional. If I ever bought a unit, it'd be a Keystone.
I sure would like to know what happened to all that quality when they built our rig. It's the first Keystone product we have had and it will the last. On a side note, their customer service department must get paid for doing nothing, they don't return phone calls or e-mails.
The wood trim strips where falling off the ceiling before I even took mine on the first trip. Along with some other loose trim issues. Seems nobody takes pride in their work anymore.
I purchased a 2018 Outback in March and have been trying to get the roof fastened down since then. The work was approved in late July. Camping World did the repair on one side but not the other and now Keystone won't authorize the side they already authorized because it was already submitted for reimbursement! Are these people nuts? Thor and Keystone have so many issues they will go bankrupt. If you buy a Keystone product DO NOT remove it from the loft until you literally crawl all over it because they are more likely to deny repair than approve it... because they can.
I have a 2015 Hideout 27DBS and can't wait to sell this piece of crap! Can't keep tires on it and the roof is separating for the second time in 2 years. Called the warranty division and basically was told it's my fault for not resealing the roof every year. The empty weight exceeds the axles rating from the factory. I will never own a Keystone product again! Glad the workers are happy building crap!
Highly skilled, trainer professionals....yeah right. My wife and I recently purchased a keystone cougar and the construction of these trailers are absolute shit. The rear wall of our trailer is not even insulated and the insulation value in the floor is pure shit. Seriously, 1 1/2" of foam with 1/8" plywood on each side is not much insulation for the "Polar package." Will never purchase another keystone product again!!!
Well, lets see here. Had my Montana High Country for 1 year now. Warranty replaced the front door, it was completely missaligned. Warranty fixed the bedroom door. It broke. I fixed the closet shelves by reinforcing with 1x12's from the floor to the bottom of the shelves on each side of the wall, and a center support for the cloths bar. Warranty replaced two wheel hubs after a brake failure chewed up the inside of the hub. Had a tire blow out within the first 3 months of ownership. I changed all the tires myself. Winngard Razzor television antenna broke, replaced under warranty. City water connections leaked, replaced under warranty. Gas line quick disconnect was improperly installed. It was bent upwards, totally unusable as there was not enough clearance to connect anything to it. In an attempt to move it at a lower angle, it broke. Replaced with new pipe and connector myself. Slide cable broke, fixed under warranty. Underskiring that wraps around and under the trailer, every self-tapping screw broke out and the metal was flopping in the wind. I added the largest washers I could find through each self-tapping screw and re-installed myself. Bathroom door was replaced under warranty. Staples in the walls are popping out. Thomas Payne recliners were fastened to the floor with 2 small screws. The first time I sat down, they both popped out. I ended up drilling holes through the floor and running bolts through the chairs and under the floor so they won't tip any more. Gas line came loose from the wall inside the front cargo area. I fixed myself. Glass door over the entertainment falls open when traveling. I installed a catch so it won't fall any more. Cabinet doors popped open in transit, got caught in slide outs when extracting and broke off. I fixed myself. EVERY single pull down shade in this camper has come apart at the pull bar on the bottom of the shade. Warranty replaced 2 of then, I then started using clear silicone and ran a bead over ever one so they won't come off any more. All this in one year of ownership. Quality? oh yea! Some quality, not to mention some changes I made just because they were done shoddy or just plain stupid.
Keystone has been vastly successful because they mastered quick assembly using cheap materials, sold a few thousand less than their competitors. Your "lite" trailer has prefab thin gauge aluminum trusses that a 5 year old can crush, a laminated foam floor, hollow thin aluminum framing, and a toy chassis with chinese tires and leaf springs. 'Merica!
I have a 2018 Keystone Hideout 28BHS and love it. I’m smart enough to know any RV isn’t handcrafted by Norm Abrams in the New Yankee Workshop! Like most things these days, RV’s are assembled as quickly and cheaply as possible to be competitive and affordable! My shiny new Keystone had a few deficiencies when we got it home but I decided to fix it myself, no big deal!
nice actors, really a team of drug addicts and alcoholics... slappin em together as fast as possible
Ahhh, nice to see all the people who keep my working! As an RV tech, all rv’s come into the dealership crappy. If your stuff falls apart on the first trip, please know that this is normal across all rv brands!
Imagine if all the people in this video really said what goes on at the factory when the cameras aren't rolling?
After seeing all the bad reviews on keystones warranty we are buying a new rv next week but it won’t be a keystone for that reason alone
My wife and I purchased a 2012 passport used in 2019. We are first time buyers. Several camping trips and have had No issues other than 30amp breaker that keep tripping, this was the parks issues and was quickly replaced. I have done several upgrades to the camper myself, no big deal. Remember screws come loose, air driven Brad's back out, crap happens going down the road. Maintenance is a MUST for ALL RVers. Our camper is under going delamination on the front nose cap, I knew this when buying, will be replacing front nose cap with .040 aluminium. The filon/luan in my opinion is junk but it is used to keep the ultralite campers that way. Everyone wants to camp, relax and have a good time, but it's like owning a home, maintenance is always gonna keep things GOOD!
Less then one year. Walls bowing. Screws placed in hollow walls with no support. Stair railing popped off. Fridge not cooling. Fireplace not working. Water heater faults. Great stuff guys. 🙄 definitely going to make a video about this well built camper.
Oh that is sooo true. I bought a keystone Laredo and what a bunch of hacks, when you buy any rv go through it with a few friends and pick it apart. The bed frame wasn’t even square, the hinges were installed upside down and when opening the bed to access the storage the cross brace snapped. Oh and the struts for the bed was mixed up with the struts for the outside entertainment door. The under bed storage wouldn’t stay up and you couldn’t close the outside tv door without damaging the frame. The company should be called keystoners.
Would never buy another Keystone product, ever!
As a warranty administrator at a MAJOR RV sales and service center, Keystone is by far my favorite and easiest company to work with. Their products are build better and their response time on claims is exceptional. If I ever bought a unit, it'd be a Keystone.
I sure would like to know what happened to all that quality when they built our rig. It's the first Keystone product we have had and it will the last. On a side note, their customer service department must get paid for doing nothing, they don't return phone calls or e-mails.
Sucks you have to look at 10 to 11 year old RV's to find one that is well built.
Quite the diverse group of employees you have there!
Hope the CEO is reading the comments, these rv's are JUNK!!
The wood trim strips where falling off the ceiling before I even took mine on the first trip. Along with some other loose trim issues. Seems nobody takes pride in their work anymore.
I purchased a 2018 Outback in March and have been trying to get the roof fastened down since then. The work was approved in late July. Camping World did the repair on one side but not the other and now Keystone won't authorize the side they already authorized because it was already submitted for reimbursement! Are these people nuts? Thor and Keystone have so many issues they will go bankrupt. If you buy a Keystone product DO NOT remove it from the loft until you literally crawl all over it because they are more likely to deny repair than approve it... because they can.
I have a 2015 Hideout 27DBS and can't wait to sell this piece of crap! Can't keep tires on it and the roof is separating for the second time in 2 years. Called the warranty division and basically was told it's my fault for not resealing the roof every year. The empty weight exceeds the axles rating from the factory. I will never own a Keystone product again! Glad the workers are happy building crap!
Highly skilled, trainer professionals....yeah right. My wife and I recently purchased a keystone cougar and the construction of these trailers are absolute shit. The rear wall of our trailer is not even insulated and the insulation value in the floor is pure shit. Seriously, 1 1/2" of foam with 1/8" plywood on each side is not much insulation for the "Polar package." Will never purchase another keystone product again!!!