Hotel Safe not working? How to fix it

Have your guest ever complained of safe not working in the hotel room?
A hotel safe not working can be frustrating for guests, but there are several common causes for this issue.
In this video, let us understand the common causes for safe not working and what we can do to fix it in the hotel.
The most common cause of safe not working issue is that the guest has forgotten the pin or the passcode. In most safe, entering the wrong password a few times can cause this issue.
It is also the easiest issue to handle.Apologize to the guest and reset the pin using the software.
Remember to follow security procedures before you open the safe. Make sure you check the guest identification before opening the safe. Explain that this process is to identify the guest and keep them safe.
The second common issue is a dead battery.In this case, you will need to apologize to the guest and quickly change the battery. In fact whenever you get a safe not opening complaint, always carry spare batteries. Work efficiently and fix the issue in as less time as possible.
And then there are times when the issue may be mechanical. Either the safe door is jammed, or the dead bolt has jammed. In this case, if the guest does not have any valuables inside the safe, replace the safe with a spare and take the safe to the workshop to fix it.
However there may be times when the guest has some items inside. In that case, you may need to use the manual key to mechanically move the dead bolt. Some safe manufacturers don't have a key but a release switch that may need to be pressed. So depending on your safe model, work on the issue.
And then there are times when the safe will give an error code. Look up the error code in the manual and fix the issue with speed.
Whatever you do, never try to force open the door of the safe. It may be dangerous. If you are not able to solve the issue, call the manufacturer for assistance.
Promptly addressing the safe not working in hotel rooms is essential to providing a positive guest experience. However when you are trying to solve the issue, it is important to make sure that you follow the guest recovery models and apologize to the guest.
Did we miss any solution? Discuss and
mention in the comment below
---
Subscribe to this channel
/ hoteltutor
---
Visit Hoteltutor.com for more Free Tutorials. They are quick to learn during your busy day. Access quiz, quick tutorial and articles to help you learn about hotels
hoteltutor.com/tutorial/
Access free courses on Hoteltutor.com. The courses are completely free and you get a certificate at the end of the course. (Registration required)
hoteltutor.com/courses
Learn about departments you are interested in:
Kitchen: bit.ly/3t3I1gJ
Food and Beverage Service: bit.ly/3vWRcBH
Housekeeping: bit.ly/368M6aC
Front Office: bit.ly/3tYa1C2
Safety and Security: bit.ly/3tPK0o7
Engineering: bit.ly/3pVy7f9
Finance: bit.ly/3t7h7oA
Hoteltutor.com is a site to help hoteliers train their team efficiently. Every day on this CZcams channel viewers can expect educational content that can make learning fun. The blog on the site also features articles to help you open a hotel, improve revenue, save cost, and download standards and process.
---
We also offer Hoteltutor for hotels where you can select from various options.
Learn More : hoteltutor.com/for-hotels-get...

[@chemokman]

If it's a safemark safe, locked, with a dead batteries. You are basically screwed