Clause 8 1 Operational Planning and Control

This is where we expect to be able to demonstrate more about what it is we do.
The many areas within operations are much more focused on the quality side of the standard in terms of operational planning and control, and the design and development of any activities you do in the design phase. The control of your external products and services, and production and service provisions, and how you release your products and services and controlling of non-conforming products or services within the operational activity.
It's important to recognise that within the operational planning controls, hierarchy of controls, and any plans you have in place for emergency and preparedness and response associated to that.