Thank you for such a detailed and well presented resort tour. We have now booked for two weeks in June and can't wait. Thanks also for your Chichen Itza vlog too - looks absolutely incredible and we will definitely be booking that too 👍👍👍
Ahh!! I absolutely love your Florida vlogs! I now cannot wait to see you visit this hotel before I go in the summer - hopefully, you will vlog it too!😆
Wow Cancun beaches are so much calmer than what punta cana is like we had some amazing fun body surfing the waves but those waves are what its like swimming in my local lake Erie minus the salt water making u far more buoyant
Thank you also for a great tour! We have been to Cancun, Riviera Maya, and a couple of the other extended areas.. However, the last two vacations there, the seaweed & somewhat the resorts as well, left a lot to be desired. So much that my husband did not want to return. However, from where we live this inclusive resort filled area is one of the shortest flights & a place where we can usually find a deal without having to plan far in advance. All inclusive is also SO hard to beat financially today! This property was one that was available for our short adult getaway. Was the beach clean & white with barely any seaweed?....it seemed good as far as the images went. The water looked beautifully aqua blue...which is the Cancun I remember experiencing & loving years ago (which is what I would like for my husband to finally experience)!
Hi Jill thanks for the feedback and for watching our video. While we were there at the end of May 2021 the water was clear, blue, and did have some seaweed. Nothing super crazy but I did see images online of people post a lot of seaweed in June. I think it really depends on the time you visit. I also believe the resorts try their best to clean it up but just speaking from our trip we had no complaints about the ocean or seaweed. I hope this information helps and that you enjoy your trip to Cancun 😊
Great video. Just to clarify, in the lobby, the Star Class checking is not for the adult only scene, it is for guests that have booked star class rooms. The adults only section has a seperate check in section. 😄
Nice tour! You're right, the pricing at the stores is pretty high. We were just here earlier this month! We tried to show everything but it's hard to do it all, and we were there for 8 days!
@@briandupar6406 The food is decent. Nothing was terrible, but only a few things were excellent. Sunset Strip was very good. Gusto was solid, especially the petit filet and the tiramisu. The buffets were exactly what you'd expect. I didn't care for the food at the sports bar, but as the only place open until 2:00 AM, it's hard to complain too much. The seafood restaurant has excellent presentation of their dishes. Don't forget that room service is 24 hours!
Hi Brian we enjoyed all the food on the resort. Lots of options and it’s all inclusive so that’s a plus. I did want to point out though that at some restaurant they upsell certain items for example at the steak house if you want a better cut or add a lobster tail it is extra. We didn’t upgrade any meals because we didn’t feel it was necessary, but it’s your vacation so live you best life lol enjoy your trip and thanks for watching our video 😊
Just returned from 7 days at PH and stayed on adults side: I found no benefits from staying on adult side- The check in area wasn’t anything special, but rather the main check in area the ceiling shows fireworks and everyone claps on your arrival. You would think that you would get the same experience on the adults too. All the activities we found we on the regular side of resort and found ourselves on that side all day.
During our visit it was limited due to covid restrictions but they had live music, performances and lounge areas. That was over a year ago so things may have changed
Hi thanks for this video this place looks absolutely amazing and think this may have made me decide on it. I just have a couple questions; Is there waiter service on the beach? If not how long would it take to walk to the bar to get a drink from the beach? Also how much extra was the surf thing? And very random but is there anywhere to get like fish tacos from?and lastly is there activities such as yoga etc through the day?
Hi yes they have a bar right on the beach with service. I can’t remember the price for surfing because we didn’t participate in the activity. I would recommend contacting the hotel just to be sure because I’m sure the pricing has changed just like everything else since we last visited last year. There are plenty of places to eat however during lunch time the selection is limited. We didn’t have fish tacos on our visit but I’m sure the buffet has tacos. Our go to spot during lunch was the burger place or pizza just quick bites that we can grab and head back to the water/pool. There are many activities during the day and the schedule changes so once you check in as they for a copy so you can plan your activities out.
Such a great video! ❤️ can’t wait for my stay. I have a question did you guys have free airport shuttle from the airport to the hotel? Also, for the Japanese Asian restaurant, for the hibachi section is that additional or that included with the all inclusive stay ?
Hi Elenie thank you so much for watching! Our hotel shuttle was included in our Costco travel package. When you arrive you can take a taxi but u highly recommend booking your transportation before arriving this way you are all set when you land. The company was called BD experience and they made us download their app to book the returning shuttle ride back to the airport. Check them out to see pricing. For the hibachi it is included in the all inclusive package you just have to make a reservation our waiter told us it’s best to do when you check in. Hope this information helps please let me know if you have any other questions 😊
Nicely done ! We’ll explained and answers many questions. Before COVID we stayed at Sunscape in Riveria Maya & cuz it wasn’t 5 Star 🌟 the food was disappointing. Hollywood sounds exactly what we’re looking for . With our large family, this would suit our kids and grandkids, plus adult fun too. Thank you 🙏
Hi love, I have a question, was there mosquitoes in the hotel? I was reading some comments and reviews and now I’m worried if they have mosquitoes? Im going there for a week so im trying to see my options. Again, thank you for the great video & review ❤️
We did not experience mosquitos at the resort. I brought bug spray and did not have to use it. We did not keep our balcony open we only went in and out so maybe those comments are from guest who left the sliding door open but I’m not sure. To be on the safe side just bring the spray or wear the bracelet. You can find them on Amazon or a BIG5 😊
Super cool vid - thanks. We’re heading there next week. Can you please explain how reservations work as lots of conflicting reviews. We’re not star class so not butler service doing the hard work for us! - can you only make bookings on the day? What time do these need to be done? I’ve heard very early 7am, by 3pm? - does it vary by restaurant - can you walk up when the restaurant opens (say 6pm) and ask for a booking and then head back to the room etc until buzzed? Thanks!
Hello Maurice, how it worked when we visited back in May 2021 was you can book reservations when you check in. We didn’t learn about this until the end of our trip when we were told by our waiter that if we wanted to secure a reservation then that should have been arranged when we check in. For the Mexican Cantina the wait was about an hour so we checked in and they gave us a buzzer. The other restaurants was only 10-15 minute wait time. Not all restaurants need a reservation (buffet, pizza pick up, burger joint, and fast pick up food spots) For walk up to request reservations for later time I’m not too sure if that is an option as we didn’t do that we just walked downstairs and checked in with hostess like normal. Some of the restaurants do offer upgrade options that is done at the time of dinning. For example the steakhouse offers upgrade for premium cuts of meat and lobster tail. We did not upgrade and did not feel it was worth it. Everyone enjoys eating different things so if that is something you are interested in then you can ask the waiter for pricing. Hope this answers your questions, please let me know if you have any other questions and thanks for watching. Enjoy your trip 😊
Hi Ella I didn’t spend lots of time in the water at the beach because the current was strong so please check the flag markers before going into the water. I would recommend having an experienced swimmer check the depths of the water first before having the kids go in. Sorry I don’t have a clearer answer. I hope you and your family enjoy your trip to Cancun
Great video! makes sense why their isn't as many reviews, because it was newly built. Love that you focused on everything! Question did you to to Isla Mujeres? cause I hear its a place to visit at least one, and is that an option?
Hi thanks for watching! We did not go to isla mujeres but I wish we did. I’ve heard it’s very fun and a must see. That is an option for the excursions offered by the hotel. They have different packages to choose from too
Great review. This is in our top 2 to visit in April 2023. What is this part of Mexico like at the end of April? Also Rivera Maya? Are the bars here open past midnight? Thank you
Hi Dan we went towards the end of May and the weather was great so I would think in April it will be nice but to be see check weather websites to see what to expect in April. Curfew was 10pm when I went I’m sure by the time you go in 2023 there will be many changes to vivid restrictions I really hope you guys have a great time on your trip
Fab Video really informative. Out of interest what level of Tips are you expected to give the staff per day. The UK isn't really a tipping culture so its a bit of the unknown :)
Thank you Michael. Tipping is optional but recommended. If you feel the service deserves tip then I would tip. We used both USD and pesos when tipping.
Thank you for the video.!! I am new to traveling, (new subscriber here ❤️) When staying at an all inclusive resort, do they have a limit of how many À la cart restaurants reservations? I do not like buffets and would prefer to eat all my meals at a restaurant 😄.
Hi thanks for watching and subscribing! There is no limit on the a la cart restaurants. We only ate at the buffet once and that was enough lol I find the food is just ok at these buffets. So I recommend eating at restaurants because the food taste better. We even ordered extra at the restaurants and they never told us anything about ordering more than one entree each. enjoy and have a great trip 😊
I so appreciate you putting this tour/review for everyone...I see that you travelled in May, I'm actually checking in mid April and this may be a weird question but what building/room were you in? I booked a swim out suite and I'm aiming for maximum sun exposure in the mini pool out front. Considering the resort layout mainly consists of north/south facing rooms, I'm just wondering if you recall which direction might be better.
Hi Nyla thank you for watching my video 😊. I can’t remember the exact name of the building but if you are looking at the map our room faced the lazy river on the family side so the building in the far left. We got plenty of sun in the balcony and from what I saw from the swim up suites they also got plenty of sun. I have a video in my Cancun playlist showing our room and I include a balcony shot so if you haven’t yet check out that video too see if the view and location is to your liking. I hope you have a wonderful time on your trip and please let me know if you have any other questions.
@@JenniferTran I definitely will I cannot wait it's to celebrate my birthday on 8/10! I looooooove margaritas..only question I have is do the put salt on the rim??? 🥰🥰🥰 Your video was amazing and I'm so glad I found it!!
Hello everything we ate and featured in the video was included with the all inclusive package. I did not want to pay more for extra food. Pricing was a bit high in my opinion for the upgrades
Hi Steven we went the last week of May and there was little to no seaweed at the beach in front of the resort. The current is strong so it made swimming in the ocean a bit difficult so if you plan on going in just look for the warning flags so you can know what to expect. I have had subscribers let me know that when they went in June and July they experienced a lot of the seaweed. Hope this information helps 😊
Actually not a bad review. Sound completely brain dead about wearing masks. If you were that scared, you wouldn't have left your house for an all-inclusive resort with hundreds of other guests.
Thank you for the amazing detailed resort! We will be staying here in May, but since we’re travelling with our 1 yr old, I was just wondering if you had / can recall what the hours of the restaurants were like? They don’t have that info on their website unfortunately
Hi Jessica, I believe the buffet is the first restaurant to open around 7am. All the other restaurants open at different times. During lunch hours the fast food pick up spots like the pizza, burgers, coffee cafe and restaurant closest to the water are open. For dinner all the others open I don’t recall the exact times but I will say when you check in ask them If any takes reservations if they do book it so you can secure a time. Room service is offered 24/7 so that may be helpful too. There is a coffee shop that is open all day and they have ice cream, candy, pastries, teas, coffees, and smoothies. I hope this information helps and thank you for watching. Enjoy your trip in May with your family 😊. If you have any other questions please let me know
Hi Khanh if you are ok adults side you can use the entire resort. If you are on the family side you can not go to the adult side or use their amenities/2 restaurants. Hope this information helps and please let me know if you have any other questions
Our all inclusive package included transportation. There are many companies that provide transportation but if you can book it all with your package I think it’s easier to manage
If you paid for the all inclusive package whether that be on the adult or family side all of your drinks and food is included. It is optional to upgrade your food but that’s totally up to you. There are no benefits that we experienced with being a Marriott platinum member you should call the resort to confirm benefits. Hope this helps and enjoy your trip
Hi Will when we went Last May there were still a ton on covid restrictions in place so that may have changed by now. Speaking from our experience the party scene was so so they didn’t have any clubs on site or anything like that. Just bars with live music and the bar on the beach was pretty cool too. I think overall it’s fun for young adults but if you and your group are looking for club scene you may have to leave the resort and go into town. We didn’t do that so I don’t know much about that area. Hope this helps, and thank you for watching 😊
@@JenniferTran okay thanks for letting me know, yeah sorry I didn’t mean like full on party like it would be at the clubs downtown but are the bars still pretty fun, like lots of people going and staying open late? I read there is one bar that stays open late but could be wrong
@@willz238 bars are fun and they have live music it’s a pretty chill vibe. Not sure when the bars close because we were always in our room by 10-11. There’s a mini fridge in the room that has beer but the mini bar was not in service when we went due to Covid restrictions I’m not sure if that’s changed but typically inside your room there’s a mini bar with hard liquor so if the bars close early you could just go to your room and have drinks there room service is 24 hours so you can also order food. But again the mini bar was not in service due to Covid but that could’ve changed by now. We were told all rooms would have had a full service mini bar but since it’s open bottle they took it all out of the room due to covid and you only get bottle beer or cans in the room
@@JenniferTran okay thank you! Yeah that sounds good enough, also seen some other videos and stuff on it with in the last few months and it looks like a party! Thanks for the input, looking forward to going, we will defs hit the town for some party action!
The children are allowed at the shows and any event at night time but after the shows are done all the kids left and it becomes more of an adult scene with live music and bars.
Thank you for the video Jennifer! We are going to the Adult side in two days. Could you please confirm that there are elevators in the buildings for the floors higher than the first one? Thank you very much!
Great video, I just have a question are all restaurants open? Did u need to book reservation or walk in is fine? how was the room service was it 24 hrs? Also if you book star Class on the family side would u have access to the adult pool?
Thank you for watching, at the time of our visit all the restaurants were open. Some have different operating hours so please check to see what time they open/close. Room service was ok the food was like buffet food. After you order from the TV they will call your room to confirm and the food should arrive shortly after. The longest we waited was 40 minutes for our room service. For the Star Class I believe you should have access to the adult pool but you may want to confirm. We didn’t upgrade to star and I only went to the adult side to film. I did not use their amenities. Double check with the resort before booking to make sure 😊
They do but it cost extra to upgrade your dinner. We did not upgrade so I do not know how much it cost. You can ask the hotel when you check in they will help with all your accommodations
thank you for this video! I just wanted clarification for the adult side, are we allowed to use the adult pool and go into that adults only restaurant if you booked on the family side? or did you need to book adults only in order to use those amenities? is that different from being a star class member? thanks again!
Hi, great question. In order to use the adult side including pool, activities, and restaurants you have to book on the afoot side. Those are some of the perks aside from it being adults only. The star class member is an additional add on and has different perks. We didn’t add that on and still had a great vacation. We booked family side and I only entered super early (7am) to film the video no one was checking wristbands at the hour as most things are closed. I’m not 100 sure how they check but I assume it’s by wristband. Hope this helps answer your questions 😊
Hey! Glad you had a great stay, but looking at the comments and reviews on google, there are a lot of mixed things about this hotel. Just wondering if you stayed at any other hotels in the cancun/riviera maya/playa del Carmen area that you'd also recommend?
Hi Clinton thank you for watching! We have not been to other hotels in Cancun but plan to go back this summer. I would recommend searching Cancun hotels on CZcams or google to see what others have experienced. I also read the mixed reviews about this hotel but decided to stay anyways. We had a great time and didn’t experience anything bad. I know this is a fairly new resort so I’m hoping they fix the issues and get better reviews
Hi In the evening there is live entertainment and 2 lounge/bars that play music. There wasn’t any specific party or event for adults when I went back in May but that could have changed by now with it being summer and more tourist visit the resort. The bar located on the beach also had music at night and that’s probably the closest thing to a club on the resort. I hope this information helps let me know if you have anymore questions 😊
Love the video. Thinking about going to Cancun for the the 1st time!!!!!! With my family. I have one question. How long is the ride from the airport to hotel?
Hi Minerva the shuttle we took made a few stops along the way so it took a little over an hour. So depending if your shuttle is private or shared like ours the time may vary but it wasn’t too bad. You can always use a taxi I’m not sure what the pricing on that is though. Enjoy your family trip and I appreciate you watching 😊
It’s was booked through Costco travels all one package. I would recommend asking your resort to see if they offer shuttle service or can recommend a company
Hi Carolina thanks for the nice comment. We didn’t upgrade to star class so I’m not sure how much more it cost. We booked through Costco and I do remember it being cheaper to stay on the family side so that’s what we went with. Some time has passed since our trip so I’m sure pricing has adjusted so I would recommend checking the website or if you a booking through Costco, you can call their customer service line and ask them to compare pricing. Hope this information helps you plan your trip 😊
Great review! How is the food quality overall and your favorite restaurant? Also what are the daytime activities like? Example: Good music at the pool, pool activities such as volleyball or basketball in the pool? Thank you!
The food was good we really enjoyed the steakhouse. The buffet is a good option to try a lot if items. During the day they have live music, pool activities, and little performances at random times. We had a great time and enjoyed our experience at the resort. Thanks for watching and let me know if you have any other questions 😊
All restaurants are included in the all inclusive package but many of them had the option to upgrade or add on extra stuff. Some dinning experiences need to be booked in advance
Hi Karen yes men can wear jeans with polos. I even saw shorts with flip flops they aren’t yo strict with dress code I think as long as it’s appropriate you should be fine. Some people got really dressed up but it’s not required
Hi Michelle yes you can order as much as you want. We did that at most restaurants because some serving sizes are small. You pay for all inclusive so definitely get your money’s worth 😊
Hi Jennifer, quick question for you: If I book the planet Hollywood adult scene resort, will I still have full access to the neighboring associated resort? Did you two stay at the adult scene? I’m also using costco travel. Do you have any general advice? I would really appreciate a reply. Thanks.
Hi Salmaan. Yes you can still access the family side if you book the adult scene. For those who book the family side they do not have access to the adult scene as that side is exclusive for adults only. We opted to stay on the family side because we wanted to see how it looked and get the feel of the resort since we planned on bringing the kids on the next trip. So I wanted to see what it had to offer. My advice to you would be to pre book your transportation (if using Costco it’s included) bring some $1 for tipping or convert USD to pesos prior to arriving in Mexico. We used USD for tipping and did exchange $100 USD To pesos for shopping in the market area and souvenirs on our excursion but everywhere we went they accepted USD so which ever is earlier for you to manage take that currency. I would also recommend not purchasing souvenirs on site at the resort it is VERY over priced. In regards to the add on dining I wouldn’t recommend upgrading your meals as the meals provided with the all inclusive package is good. Some of the restaurants do require reservations so depending on what you want to eat it would be best to book times when you check in. Hope all this info helps, if you have any other questions please let me know 😊
@@JenniferTran sorry to hijack this, we are 2 adults staying on the family side. As we have no children do we get access to the adult scene ? Or is that an extra cost ? Thanks
Hi, you will not be able to access the adult scene if you are booked on the family side. I was able to go there early just to film because at that time nothing is really open so there was no one checking wrist bands. The only thing I saw different was the pools were a bit nicer and had cool day beds and the 2 additional restaurants. The family ace de had just as nice pools with different types of day beds but still really nice. The laser river and water parks are on the family side so in my opinion if I were to go back I would book family side because I didn’t see a huge difference with the adult side to justify the price difference. It all comes down to personal preference abs travel style if you mind kids then book adult scene but if you are ok with kids the family is the cheaper option and will save you some money. Let me know if you have any other questions.
I have a Sony and most of it was in my iPhone XR I shoot in 4K 60 fps. For audio I use my rode mic or Lavalier mic all linked in my Amazon store front (affiliate links)
That’s a really hard question to answer because depending on the level of service provided and also service type being provided by staff the tip amount should differ (in my opinion) With that said my tip amount starts at $2 and can go up depending on what we are tipping for. The staff works extremely hard and for the servers that bring you drinks on hot days they really deserve a nice tip. Again though this is just my preference and yours and others can be different. My advice on tipping is tip what you can and what you are comfortable tipping. I hope this helps 😊
@@JenniferTran Thanks for the response. I thought maybe to have $5 bills readily available. But being there a whole week and utilizing alot of the services that may add up LOL. $2 and up is great. I do get what you say. Thanks again
I would carry $1 instead of $5. If you plan on going to town to shop you can pay with small bills. Also I do not recommend getting gifts on the property we did and big mistake we overpaid by ALOT lol lesson learned. If you want to by gifts or things for yourself shop in town so you can get better deals abs support local businesses. Enjoy your trip and have lots of fun
Hey 👋🏼 the wifi was really good. I used it to upload content from my phone to the cloud and it worked fine. There is no charge as it was included in our package. Hope this information helps and please let me know if you have any other questions 😊
Yes. Both me and my mom are vaccinated and we need to get a Covid test because we can still get delta variant. Masks are also required in all restaurants and it’s very enforced
Hi Tobi the beaches were really nice, the water was blue and there was a little seaweed when I was there. I have seen many videos showing a ton of seaweed but for us in May it wasn't too bad. The waves/current was pretty strong so just be careful and read the warning signs before you jump in.
It was really nice and there are no other resorts right next to this one so you have a lot of space to be spread out. The currents were strong on some days but you can still swim in the ocean just be really careful 😊
Hello Chris, when we went last May there was no club onsite. That may have been due to covid restrictions so things may have changed since our visit. For night entertainment they had live music and a show. The bars play music and at night they have live singers and bands. Most people just ordered drinks and lounged in that area. The bar on the beach was very similar as well. There isn’t a dance floor or anything like that it’s just more of a chill vibe and if you want to dance you can. Hope this helps with answering your question 😊
Hi great question. So depending on what side you stay on (family or adult) the restaurants are included in the all inclusive package. The only thing about some of the restaurants that I did not like is that they upsell some of the menu items. For example in the steak house if you wanted a better cut of meat or wanted to add on certain things it’s an additional charge. I honestly feel for the price that you pay for the inclusive package everything should be included but that was not the case at this resort. I still do highly recommend planet Hollywood because we had a great experience and all the food that is free was good so we did not upgrade anything.
They have regular outlets like in the US and USB plug ins we did not bring our international outlet adapters. I find that a lot of the new resorts have universal outlets to make it easy for travelers to charge their devices. As a back up you could bring if you would like
Muy mal servicio Se tardaron 2 horas para el check in El bar de la playa lo cierran a ala 5pm Y las albercas alas 7 pm La cerveza es de barril y esta Muy rebajada . También los restaurantes de menu se tardan mas de 1:45 a 2 horas Para entrar a comer . Tambien un familiar mio se intoxico Por una comida que comio en el buffet Y tuvo que ir al hospital ,le cobraron 3000 USD y el resort no se quiso hacer responsable del cobro del hospital. La verdad se cobra muy caro y el servicio Que ofrece el resort No los vale ! Sus instalaciones son de 5 estrellas no mas lo que les falta es dar un mejor servicio a sus huéspedes.
Hi Maria congrats on your wedding 🥰 I am not sure how much extra it cost for star class because we did not upgrade. The star class is an add on package when booking on the adult scene side it’s an additional service you have to add on but if you are booking through a wedding planner I would ask them about it to be sure and see if it’s apart of your wedding package.
@@JenniferTran thanks for the great video! My daughter is looking into having her wedding there in January, were you able to see any weddings there? @maria congrats on your wedding :)
Hi Debby thanks for watching! Unfortunately we did not see any weddings when we went. The property is well spread out so I’m sure they will have a very nice set up for the wedding. Congrats to your daughter on her engagement 🥰🙌🏼
No it was not too busy. There was plenty of chairs at the pool and everyone is very spread out. It might be getting busier since summer is here a the kids are out of school but overall not overly crowded 😊
We just got back from there on Saturday and it was stupid busy!! They claim they are at 60% capacity but I would hate to see it at 100% also very unorganized
@@pamblust3466 thanks for the feedback, I ended up booking riu las americas instead because I was unsure about this place. Are there any nighttime restrictions? I heard that places close at 9pm and clubs like coco bongo only stay open until 11pm
@@JLP728 so all the pools close at 7 or 8. The adult side pool is jumping until then and after that it’s a ghost town. The main lobby is where the party is at at night time. Its on the family side. One of the bars stays open until 2 or 3 am it’s called OT the overtime restaurant and bar where they have karaoke
At planet Hollywood there was no club on site they only had a show every night and live music at the bars but no clubs. We didn’t leave the resort to go to the clubs so I’m not sure what time those other places stay open until
Not when we went in May 2021 and I think that was due to covid restrictions. Things may have changed by now so I would recommend contacting the resort to confirm
I don’t recall seeing it at the bars but to be honest I wasn’t really paying attention we enjoyed all the drinks we got. In some of the restaurants you can upgrade like for example the wine at the steak house but we didn’t Upgrade we just got whatever was included in the all inclusive
I love how this video is STRAIGHT to the point! There is no fluff or tangents. VERY professional and informative!
Thank you so much 😊
Thank you for such a detailed and well presented resort tour. We have now booked for two weeks in June and can't wait. Thanks also for your Chichen Itza vlog too - looks absolutely incredible and we will definitely be booking that too 👍👍👍
Glad you enjoyed the video and I hope you have a wonderful time on your vacation!
Ahh!! I absolutely love your Florida vlogs! I now cannot wait to see you visit this hotel before I go in the summer - hopefully, you will vlog it too!😆
How was it? Xxxx
Thank you very much for the video. This Risort is wonderful. The staff are very attentive.
Mexico is a country full of culture and tradition. I really liked your video. I hope to return very soon to the beautiful country of Mexico.
i stayed here february 2021 it was the best one ive ever been to!!!
What a wonderful review…very thorough and very real. We are going in February 2022 and this was very insightful!
Thank you for watching Chris 😊 I hope you enjoy your trip in February
How was your trip?
I watched your video before I went to Hawaii. I am planning on going to Cancun now, and your video shows up
Wow Cancun beaches are so much calmer than what punta cana is like we had some amazing fun body surfing the waves but those waves are what its like swimming in my local lake Erie minus the salt water making u far more buoyant
Thank you also for a great tour! We have been to Cancun, Riviera Maya, and a couple of the other extended areas.. However, the last two vacations there, the seaweed & somewhat the resorts as well, left a lot to be desired. So much that my husband did not want to return. However, from where we live this inclusive resort filled area is one of the shortest flights & a place where we can usually find a deal without having to plan far in advance. All inclusive is also SO hard to beat financially today! This property was one that was available for our short adult getaway.
Was the beach clean & white with barely any seaweed?....it seemed good as far as the images went. The water looked beautifully aqua blue...which is the Cancun I remember experiencing & loving years ago (which is what I would like for my husband to finally experience)!
Hi Jill thanks for the feedback and for watching our video.
While we were there at the end of May 2021 the water was clear, blue, and did have some seaweed. Nothing super crazy but I did see images online of people post a lot of seaweed in June. I think it really depends on the time you visit. I also believe the resorts try their best to clean it up but just speaking from our trip we had no complaints about the ocean or seaweed. I hope this information helps and that you enjoy your trip to Cancun 😊
Awesome video! Can’t wait to be there in star class 2 bedroom producer suite in June is 2022!
Enjoy your trip and thank you for watching 😊
Thanks for the video I couldn’t find enough info and pics on the website and wanted to see it I’m going on Thursday and am really excited!
How was your trip?
Thank you for your tips, Jennifer!
you did an amazing job with this video!
Appreciate the kind words and thank you for watching 😊
Went there in January 2022 LOVED IT.
Thank you so much!! Looking forward 2 my visit in July
Great video. Just to clarify, in the lobby, the Star Class checking is not for the adult only scene, it is for guests that have booked star class rooms.
The adults only section has a seperate check in section.
😄
Thanks for the clarification 😊
Great Video, thanks.
Nice tour! You're right, the pricing at the stores is pretty high.
We were just here earlier this month! We tried to show everything but it's hard to do it all, and we were there for 8 days!
How what's the food on the resorts I will be there in 3 days
@@briandupar6406 The food is decent. Nothing was terrible, but only a few things were excellent. Sunset Strip was very good. Gusto was solid, especially the petit filet and the tiramisu. The buffets were exactly what you'd expect. I didn't care for the food at the sports bar, but as the only place open until 2:00 AM, it's hard to complain too much. The seafood restaurant has excellent presentation of their dishes. Don't forget that room service is 24 hours!
Hi Brian we enjoyed all the food on the resort. Lots of options and it’s all inclusive so that’s a plus. I did want to point out though that at some restaurant they upsell certain items for example at the steak house if you want a better cut or add a lobster tail it is extra. We didn’t upgrade any meals because we didn’t feel it was necessary, but it’s your vacation so live you best life lol enjoy your trip and thanks for watching our video 😊
very detailed information, thank you, I might book it based on your review
I truly enjoyed your video. I'm planning this trip right now for my birthday in March.
Thank you so much for watching and I hope that you have an amazing time for your Birthday in March.Happy Early Birthday!!!
Thank you!!!
Going there tomorrow! So excited!
Enjoy your trip!
Thanks for the detailed review
Thanks for the video! I will be there in November!!!
Thank you for watching! Enjoy your trip in November 😊
Going in a few weeks. Great review, thanks!
Thanks for watching and I hope you enjoy your trip 😊
How was it ? Plan on going end of September !
My friend & I are going next week Thursday & this was very very helpful! Thank you! 🤗
You’re welcome! Have lots of fun out there 😊
How was it??
@@facialdunk It was amazing! Highly recommend 10/10. We want to go to a different Planet Hollywood at another location next summer! 🤗
Just returned from 7 days at PH and stayed on adults side: I found no benefits from staying on adult side- The check in area wasn’t anything special, but rather the main check in area the ceiling shows fireworks and everyone claps on your arrival. You would think that you would get the same experience on the adults too. All the activities we found we on the regular side of resort and found ourselves on that side all day.
I agree with this, I didn't see a huge difference and I really enjoyed the family side. We had so much fun in the lazy river.
Im going in march i cant wait!
Have Fun!!!!!
I’m going there actually
Great video!!! Thanks for sharing
Thank you and appreciate you watching 😊
Also on their website there was like no pictures of the beach which was weird but this video helped me a lot
Glad it helped you out. Have a great trip 😊😊
@@JenniferTran thank you we have been here 1 day so far it’s great
Awesome review. Thank you!
Awesome video! Thanks for sharing!! We’ve been looking for resort options for our kids to go with us. This video was great!
Thank you for watching and glad I could be of help. Enjoy your trip 📱
😊
@@JenniferTran last questions, 😂 Assuming PH wasn’t really a party resort? Fairly low outside noise while in the room (evenings)?
@@yeevang3966 correct this was a very chill resort. There was nightlife but it wasn’t out of control crazy. In my opinion it’s very family friendly.
During our visit it was limited due to covid restrictions but they had live music, performances and lounge areas. That was over a year ago so things may have changed
Hi thanks for this video this place looks absolutely amazing and think this may have made me decide on it. I just have a couple questions; Is there waiter service on the beach? If not how long would it take to walk to the bar to get a drink from the beach? Also how much extra was the surf thing? And very random but is there anywhere to get like fish tacos from?and lastly is there activities such as yoga etc through the day?
Hi yes they have a bar right on the beach with service. I can’t remember the price for surfing because we didn’t participate in the activity. I would recommend contacting the hotel just to be sure because I’m sure the pricing has changed just like everything else since we last visited last year. There are plenty of places to eat however during lunch time the selection is limited. We didn’t have fish tacos on our visit but I’m sure the buffet has tacos. Our go to spot during lunch was the burger place or pizza just quick bites that we can grab and head back to the water/pool.
There are many activities during the day and the schedule changes so once you check in as they for a copy so you can plan your activities out.
The stores are the same brands as Palace resorts.
Such a great video! ❤️ can’t wait for my stay. I have a question did you guys have free airport shuttle from the airport to the hotel? Also, for the Japanese Asian restaurant, for the hibachi section is that additional or that included with the all inclusive stay ?
Hi Elenie thank you so much for watching! Our hotel shuttle was included in our Costco travel package. When you arrive you can take a taxi but u highly recommend booking your transportation before arriving this way you are all set when you land. The company was called BD experience and they made us download their app to book the returning shuttle ride back to the airport. Check them out to see pricing. For the hibachi it is included in the all inclusive package you just have to make a reservation our waiter told us it’s best to do when you check in. Hope this information helps please let me know if you have any other questions 😊
Thank you for this informative video. We are going to this very resort in October. I shared it with others in my party so we know what to expect.
Hi Corina thanks for watching. I hope you all have a wonderful time on your trip 😊
corina
Nicely done ! We’ll explained and answers many questions. Before COVID we stayed at Sunscape in Riveria Maya & cuz it wasn’t 5 Star 🌟 the food was disappointing. Hollywood sounds exactly what we’re looking for . With our large family, this would suit our kids and grandkids, plus adult fun too. Thank you 🙏
Thank you for watching. This place is definitely kid friendly and there are so many things to do on site for the entire family
Also- had a great time food was awesome and no complaints other than we found the adults side really didn’t provide us any better benefits
Hi love, I have a question, was there mosquitoes in the hotel? I was reading some comments and reviews and now I’m worried if they have mosquitoes? Im going there for a week so im trying to see my options. Again, thank you for the great video & review ❤️
We did not experience mosquitos at the resort. I brought bug spray and did not have to use it. We did not keep our balcony open we only went in and out so maybe those comments are from guest who left the sliding door open but I’m not sure. To be on the safe side just bring the spray or wear the bracelet. You can find them on Amazon or a BIG5 😊
There is mosquitoes I’m there now it’s my second day we just had to have pest control come
Super cool vid - thanks. We’re heading there next week. Can you please explain how reservations work as lots of conflicting reviews. We’re not star class so not butler service doing the hard work for us!
- can you only make bookings on the day? What time do these need to be done? I’ve heard very early 7am, by 3pm?
- does it vary by restaurant
- can you walk up when the restaurant opens (say 6pm) and ask for a booking and then head back to the room etc until buzzed?
Thanks!
Hello Maurice, how it worked when we visited back in May 2021 was you can book reservations when you check in. We didn’t learn about this until the end of our trip when we were told by our waiter that if we wanted to secure a reservation then that should have been arranged when we check in. For the Mexican Cantina the wait was about an hour so we checked in and they gave us a buzzer. The other restaurants was only 10-15 minute wait time. Not all restaurants need a reservation (buffet, pizza pick up, burger joint, and fast pick up food spots)
For walk up to request reservations for later time I’m not too sure if that is an option as we didn’t do that we just walked downstairs and checked in with hostess like normal.
Some of the restaurants do offer upgrade options that is done at the time of dinning. For example the steakhouse offers upgrade for premium cuts of meat and lobster tail. We did not upgrade and did not feel it was worth it. Everyone enjoys eating different things so if that is something you are interested in then you can ask the waiter for pricing.
Hope this answers your questions, please let me know if you have any other questions and thanks for watching. Enjoy your trip 😊
How was it?
Hi, how deep is water here and is it very vavy ,because we have kids and whant to spend time on the beach mostly?
Thank you
Hi Ella I didn’t spend lots of time in the water at the beach because the current was strong so please check the flag markers before going into the water. I would recommend having an experienced swimmer check the depths of the water first before having the kids go in. Sorry I don’t have a clearer answer. I hope you and your family enjoy your trip to Cancun
Great video! makes sense why their isn't as many reviews, because it was newly built. Love that you focused on everything! Question did you to to Isla Mujeres? cause I hear its a place to visit at least one, and is that an option?
Hi thanks for watching! We did not go to isla mujeres but I wish we did. I’ve heard it’s very fun and a must see. That is an option for the excursions offered by the hotel. They have different packages to choose from too
@@JenniferTran thank you for the response! Def keep making videos! I enjoyed seeing and hearing about your trip!!!
@@ednarivera11 appreciate the support 🤎
Great review. This is in our top 2 to visit in April 2023.
What is this part of Mexico like at the end of April? Also Rivera Maya?
Are the bars here open past midnight?
Thank you
Hi Dan we went towards the end of May and the weather was great so I would think in April it will be nice but to be see check weather websites to see what to expect in April. Curfew was 10pm when I went I’m sure by the time you go in 2023 there will be many changes to vivid restrictions I really hope you guys have a great time on your trip
Fab Video really informative. Out of interest what level of Tips are you expected to give the staff per day. The UK isn't really a tipping culture so its a bit of the unknown :)
Thank you Michael. Tipping is optional but recommended. If you feel the service deserves tip then I would tip. We used both USD and pesos when tipping.
@@JenniferTran how much did u tip each time on average?
Depending on the service average tip was $2 and up.
Thank you for the video.!! I am new to traveling, (new subscriber here ❤️) When staying at an all inclusive resort, do they have a limit of how many À la cart restaurants reservations? I do not like buffets and would prefer to eat all my meals at a restaurant 😄.
Hi thanks for watching and subscribing! There is no limit on the a la cart restaurants. We only ate at the buffet once and that was enough lol I find the food is just ok at these buffets. So I recommend eating at restaurants because the food taste better. We even ordered extra at the restaurants and they never told us anything about ordering more than one entree each. enjoy and have a great trip 😊
I so appreciate you putting this tour/review for everyone...I see that you travelled in May, I'm actually checking in mid April and this may be a weird question but what building/room were you in? I booked a swim out suite and I'm aiming for maximum sun exposure in the mini pool out front. Considering the resort layout mainly consists of north/south facing rooms, I'm just wondering if you recall which direction might be better.
Hi Nyla thank you for watching my video 😊.
I can’t remember the exact name of the building but if you are looking at the map our room faced the lazy river on the family side so the building in the far left. We got plenty of sun in the balcony and from what I saw from the swim up suites they also got plenty of sun. I have a video in my Cancun playlist showing our room and I include a balcony shot so if you haven’t yet check out that video too see if the view and location is to your liking. I hope you have a wonderful time on your trip and please let me know if you have any other questions.
Awesome video I go on 8/8-8/13!! We did star class Adult side.
How exciting!!! You have to come back abs comment how your trip went. I miss those mango margaritas lol. Enjoy your trip and thank you for watching 😊
@@JenniferTran I definitely will I cannot wait it's to celebrate my birthday on 8/10! I looooooove margaritas..only question I have is do the put salt on the rim??? 🥰🥰🥰 Your video was amazing and I'm so glad I found it!!
You can ask them to put salt or tajin on the rims. I liked tajin better that little spice taste so good. Happy early birthday too 🎉🥳
@@JenniferTran Thank you. I love it too! Lol I like both!
Hi Did you pay extra to eat at the restaurant or was it included in your package?
Hello everything we ate and featured in the video was included with the all inclusive package. I did not want to pay more for extra food. Pricing was a bit high in my opinion for the upgrades
How was the beaches while you were there in reference to the seaweed?
Hi Steven we went the last week of May and there was little to no seaweed at the beach in front of the resort. The current is strong so it made swimming in the ocean a bit difficult so if you plan on going in just look for the warning flags so you can know what to expect. I have had subscribers let me know that when they went in June and July they experienced a lot of the seaweed. Hope this information helps 😊
Actually not a bad review. Sound completely brain dead about wearing masks. If you were that scared, you wouldn't have left your house for an all-inclusive resort with hundreds of other guests.
Thank you for the amazing detailed resort! We will be staying here in May, but since we’re travelling with our 1 yr old, I was just wondering if you had / can recall what the hours of the restaurants were like? They don’t have that info on their website unfortunately
Hi Jessica, I believe the buffet is the first restaurant to open around 7am. All the other restaurants open at different times. During lunch hours the fast food pick up spots like the pizza, burgers, coffee cafe and restaurant closest to the water are open. For dinner all the others open I don’t recall the exact times but I will say when you check in ask them If any takes reservations if they do book it so you can secure a time. Room service is offered 24/7 so that may be helpful too. There is a coffee shop that is open all day and they have ice cream, candy, pastries, teas, coffees, and smoothies. I hope this information helps and thank you for watching. Enjoy your trip in May with your family 😊. If you have any other questions please let me know
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Is mini golf In the all inclusive package or do you have to pay?
Hi mini golf was included when we went in May 2021.
If your on the adults only side can you go to the family side as well or vice versa?
Hi Khanh if you are ok adults side you can use the entire resort. If you are on the family side you can not go to the adult side or use their amenities/2 restaurants. Hope this information helps and please let me know if you have any other questions
Did the hotel provide a pick up service? Or did you have to book it separately?
Our all inclusive package included transportation. There are many companies that provide transportation but if you can book it all with your package I think it’s easier to manage
Beautiful videos going with my friends in 3 weeks. The drinks are included right? What are the benefits of Marriott Platinum menber
If you paid for the all inclusive package whether that be on the adult or family side all of your drinks and food is included. It is optional to upgrade your food but that’s totally up to you. There are no benefits that we experienced with being a Marriott platinum member you should call the resort to confirm benefits. Hope this helps and enjoy your trip
@@JenniferTran thank you very helpful god bless you and happy holidays
Hey Jen, so was the party scene good there? Judging from your video and others it seems like it, just wondering if it would be good for young adults
Hi Will when we went Last May there were still a ton on covid restrictions in place so that may have changed by now. Speaking from our experience the party scene was so so they didn’t have any clubs on site or anything like that. Just bars with live music and the bar on the beach was pretty cool too. I think overall it’s fun for young adults but if you and your group are looking for club scene you may have to leave the resort and go into town. We didn’t do that so I don’t know much about that area. Hope this helps, and thank you for watching 😊
@@JenniferTran okay thanks for letting me know, yeah sorry I didn’t mean like full on party like it would be at the clubs downtown but are the bars still pretty fun, like lots of people going and staying open late? I read there is one bar that stays open late but could be wrong
@@willz238 bars are fun and they have live music it’s a pretty chill vibe. Not sure when the bars close because we were always in our room by 10-11. There’s a mini fridge in the room that has beer but the mini bar was not in service when we went due to Covid restrictions I’m not sure if that’s changed but typically inside your room there’s a mini bar with hard liquor so if the bars close early you could just go to your room and have drinks there room service is 24 hours so you can also order food. But again the mini bar was not in service due to Covid but that could’ve changed by now. We were told all rooms would have had a full service mini bar but since it’s open bottle they took it all out of the room due to covid and you only get bottle beer or cans in the room
@@JenniferTran okay thank you! Yeah that sounds good enough, also seen some other videos and stuff on it with in the last few months and it looks like a party! Thanks for the input, looking forward to going, we will defs hit the town for some party action!
You said the children disappeared at night so are they not aloud to go to the shows at things x
The children are allowed at the shows and any event at night time but after the shows are done all the kids left and it becomes more of an adult scene with live music and bars.
Thank you for the video Jennifer! We are going to the Adult side in two days. Could you please confirm that there are elevators in the buildings for the floors higher than the first one? Thank you very much!
Hi thanks for watching! There are elevators so you can take that instead of the stairs. I hope you have a wonderful time!
Great video, I just have a question are all restaurants open? Did u need to book reservation or walk in is fine? how was the room service was it 24 hrs? Also if you book star
Class on the family side would u have access to the adult pool?
Thank you for watching, at the time of our visit all the restaurants were open. Some have different operating hours so please check to see what time they open/close.
Room service was ok the food was like buffet food. After you order from the TV they will call your room to confirm and the food should arrive shortly after. The longest we waited was 40 minutes for our room service.
For the Star Class I believe you should have access to the adult pool but you may want to confirm. We didn’t upgrade to star and I only went to the adult side to film. I did not use their amenities. Double check with the resort before booking to make sure 😊
Can i ask do they have lobster in the restaurant thank u
They do but it cost extra to upgrade your dinner. We did not upgrade so I do not know how much it cost. You can ask the hotel when you check in they will help with all your accommodations
Do you know if they offer gluten free options?
Hi I am not sure I would recommend calling the resort to confirm
thank you for this video! I just wanted clarification for the adult side, are we allowed to use the adult pool and go into that adults only restaurant if you booked on the family side? or did you need to book adults only in order to use those amenities? is that different from being a star class member? thanks again!
Hi, great question. In order to use the adult side including pool, activities, and restaurants you have to book on the afoot side. Those are some of the perks aside from it being adults only. The star class member is an additional add on and has different perks. We didn’t add that on and still had a great vacation. We booked family side and I only entered super early (7am) to film the video no one was checking wristbands at the hour as most things are closed. I’m not 100 sure how they check but I assume it’s by wristband. Hope this helps answer your questions 😊
@@JenniferTran thank you for replying! yes this clarifies everything, I really appreciate it!
You’re welcome and thank you for watching our videos
Hey! Glad you had a great stay, but looking at the comments and reviews on google, there are a lot of mixed things about this hotel. Just wondering if you stayed at any other hotels in the cancun/riviera maya/playa del Carmen area that you'd also recommend?
Hi Clinton thank you for watching! We have not been to other hotels in Cancun but plan to go back this summer. I would recommend searching Cancun hotels on CZcams or google to see what others have experienced. I also read the mixed reviews about this hotel but decided to stay anyways. We had a great time and didn’t experience anything bad. I know this is a fairly new resort so I’m hoping they fix the issues and get better reviews
Hi Jennifer, does this resort do any parties or entertainment during the day or night on the adult side? And at the adult pool?
Hi In the evening there is live entertainment and 2 lounge/bars that play music. There wasn’t any specific party or event for adults when I went back in May but that could have changed by now with it being summer and more tourist visit the resort. The bar located on the beach also had music at night and that’s probably the closest thing to a club on the resort. I hope this information helps let me know if you have anymore questions 😊
@@JenniferTran okay, thanks so much Jennifer for responding. I appreciate it. :)
Love the video. Thinking about going to Cancun for the the 1st time!!!!!! With my family. I have one question. How long is the ride from the airport to hotel?
Hi Minerva the shuttle we took made a few stops along the way so it took a little over an hour. So depending if your shuttle is private or shared like ours the time may vary but it wasn’t too bad. You can always use a taxi I’m not sure what the pricing on that is though. Enjoy your family trip and I appreciate you watching 😊
We had our own shuttle and it took 30 minutes
@@JenniferTran what company did you use for the shuttle services
It’s was booked through Costco travels all one package. I would recommend asking your resort to see if they offer shuttle service or can recommend a company
Is all the food you featured all-inclusive?
Yes it is. We did not upgrade the food we just went with what was given
How much is the Star class? Great review by the way 😉
Hi Carolina thanks for the nice comment. We didn’t upgrade to star class so I’m not sure how much more it cost. We booked through Costco and I do remember it being cheaper to stay on the family side so that’s what we went with. Some time has passed since our trip so I’m sure pricing has adjusted so I would recommend checking the website or if you a booking through Costco, you can call their customer service line and ask them to compare pricing. Hope this information helps you plan your trip 😊
Hi! I’m thinking of taking my kids here. Are the pools heated?
Hello Trinh the pools are not heated but the warm felt good on a hot sunny day.
Great review! How is the food quality overall and your favorite restaurant? Also what are the daytime activities like? Example: Good music at the pool, pool activities such as volleyball or basketball in the pool? Thank you!
The food was good we really enjoyed the steakhouse. The buffet is a good option to try a lot if items. During the day they have live music, pool activities, and little performances at random times. We had a great time and enjoyed our experience at the resort. Thanks for watching and let me know if you have any other questions 😊
example:
Were the restaurants all inclusive as well? Or just certain ones
All restaurants are included in the all inclusive package but many of them had the option to upgrade or add on extra stuff. Some dinning experiences need to be booked in advance
Can men wear tennis shoes with jeans and polo to restaurants?
Hi Karen yes men can wear jeans with polos. I even saw shorts with flip flops they aren’t yo strict with dress code I think as long as it’s appropriate you should be fine. Some people got really dressed up but it’s not required
Are you able to order multiple dishes at the al a carte restaurants?
Hi Michelle yes you can order as much as you want. We did that at most restaurants because some serving sizes are small. You pay for all inclusive so definitely get your money’s worth 😊
@@JenniferTran That’s awesome! Thanks for your reply and great video
Hi Jennifer, quick question for you:
If I book the planet Hollywood adult scene resort, will I still have full access to the neighboring associated resort? Did you two stay at the adult scene? I’m also using costco travel. Do you have any general advice? I would really appreciate a reply. Thanks.
Hi Salmaan. Yes you can still access the family side if you book the adult scene. For those who book the family side they do not have access to the adult scene as that side is exclusive for adults only.
We opted to stay on the family side because we wanted to see how it looked and get the feel of the resort since we planned on bringing the kids on the next trip. So I wanted to see what it had to offer.
My advice to you would be to pre book your transportation (if using Costco it’s included) bring some $1 for tipping or convert USD to pesos prior to arriving in Mexico. We used USD for tipping and did exchange $100 USD To pesos for shopping in the market area and souvenirs on our excursion but everywhere we went they accepted USD so which ever is earlier for you to manage take that currency. I would also recommend not purchasing souvenirs on site at the resort it is VERY over priced. In regards to the add on dining I wouldn’t recommend upgrading your meals as the meals provided with the all inclusive package is good. Some of the restaurants do require reservations so depending on what you want to eat it would be best to book times when you check in. Hope all this info helps, if you have any other questions please let me know 😊
@@JenniferTran sorry to hijack this, we are 2 adults staying on the family side. As we have no children do we get access to the adult scene ? Or is that an extra cost ? Thanks
Hi, you will not be able to access the adult scene if you are booked on the family side. I was able to go there early just to film because at that time nothing is really open so there was no one checking wrist bands. The only thing I saw different was the pools were a bit nicer and had cool day beds and the 2 additional restaurants. The family ace de had just as nice pools with different types of day beds but still really nice. The laser river and water parks are on the family side so in my opinion if I were to go back I would book family side because I didn’t see a huge difference with the adult side to justify the price difference. It all comes down to personal preference abs travel style if you mind kids then book adult scene but if you are ok with kids the family is the cheaper option and will save you some money. Let me know if you have any other questions.
What camera did you use to record?
I have a Sony and most of it was in my iPhone XR I shoot in 4K 60 fps. For audio I use my rode mic or Lavalier mic all linked in my Amazon store front (affiliate links)
whats a recommended tip amount per service?
That’s a really hard question to answer because depending on the level of service provided and also service type being provided by staff the tip amount should differ (in my opinion)
With that said my tip amount starts at $2 and can go up depending on what we are tipping for. The staff works extremely hard and for the servers that bring you drinks on hot days they really deserve a nice tip. Again though this is just my preference and yours and others can be different. My advice on tipping is tip what you can and what you are comfortable tipping. I hope this helps 😊
@@JenniferTran Thanks for the response. I thought maybe to have $5 bills readily available. But being there a whole week and utilizing alot of the services that may add up LOL. $2 and up is great. I do get what you say. Thanks again
I would carry $1 instead of $5. If you plan on going to town to shop you can pay with small bills. Also I do not recommend getting gifts on the property we did and big mistake we overpaid by ALOT lol lesson learned. If you want to by gifts or things for yourself shop in town so you can get better deals abs support local businesses. Enjoy your trip and have lots of fun
How’s the wifi? Is there a daily rate for it or is it free? I have some work stuff that I’d like to do when I’m there
Hey 👋🏼 the wifi was really good. I used it to upload content from my phone to the cloud and it worked fine. There is no charge as it was included in our package. Hope this information helps and please let me know if you have any other questions 😊
If vaccinated do we need to do covid test when returning to US?
Yes a negative covid test is required to return to the US even if you are vaccinated
Yes. Both me and my mom are vaccinated and we need to get a Covid test because we can still get delta variant. Masks are also required in all restaurants and it’s very enforced
How was the beach there? I heard lots of sea weeds. Is this still a problem to swim in the beach?
Hi Tobi the beaches were really nice, the water was blue and there was a little seaweed when I was there. I have seen many videos showing a ton of seaweed but for us in May it wasn't too bad. The waves/current was pretty strong so just be careful and read the warning signs before you jump in.
Was there any seaweed on the beaches
When we went there was little to none. I have a travel Vlog in my Cancun playlist on my channel you can see the beach in the video 😊
How was the beach front?? Will be going in July
It was really nice and there are no other resorts right next to this one so you have a lot of space to be spread out. The currents were strong on some days but you can still swim in the ocean just be really careful 😊
@@JenniferTran nice , hows the wifi service in the beach area of the resort ?
It worked great for us we had no issues on the resort.
Yes you can it’s beach front so a very short walk to the beach
Does this resort have an onsite disco/nightclub?
Hello Chris, when we went last May there was no club onsite. That may have been due to covid restrictions so things may have changed since our visit. For night entertainment they had live music and a show. The bars play music and at night they have live singers and bands. Most people just ordered drinks and lounged in that area. The bar on the beach was very similar as well. There isn’t a dance floor or anything like that it’s just more of a chill vibe and if you want to dance you can. Hope this helps with answering your question 😊
Do they offer ATVs as an excursion?
Yes they do it’s all on site booking and they set up the whole thing
Saludos. La prueba del Covid es obligatoria aunque estes vacunado??
Hi! Do you know if there is a 24-hour restaurant or food service?
Hi there is 24/7 room service. The Buffett opens at 6:30AM and most restaurants close by 10
How much the covid test if your not diamond club member?
I am not sure since it was part of our all inclusive package. For pricing I recommend calling the resort to find out
Ok. Thanks
hi hun .I got a question , are all the 12 restaurant in all inclusive deal or do we have to pay for the food in restaurant ?thank you 🙏
Hi great question. So depending on what side you stay on (family or adult) the restaurants are included in the all inclusive package. The only thing about some of the restaurants that I did not like is that they upsell some of the menu items. For example in the steak house if you wanted a better cut of meat or wanted to add on certain things it’s an additional charge. I honestly feel for the price that you pay for the inclusive package everything should be included but that was not the case at this resort. I still do highly recommend planet Hollywood because we had a great experience and all the food that is free was good so we did not upgrade anything.
@@JenniferTran thank you hun for reply :)
You didn't do any hydrotherapy?
No we did not
Does the resort have a curfew?
No I don’t believe so. Most restaurants close by 9pm but they have 24/7 room service so you can order food to your room anytime
Does the resort have outlets that we have in Canada/ USA or are they different?
They have regular outlets like in the US and USB plug ins we did not bring our international outlet adapters. I find that a lot of the new resorts have universal outlets to make it easy for travelers to charge their devices. As a back up you could bring if you would like
@@JenniferTran okay thank you so much!
🙉🙉 💗💗
Muy mal servicio
Se tardaron 2 horas para el check in
El bar de la playa lo cierran a ala 5pm
Y las albercas alas 7 pm
La cerveza es de barril y esta
Muy rebajada . También los restaurantes de menu se tardan mas de 1:45 a 2 horas
Para entrar a comer .
Tambien un familiar mio se intoxico
Por una comida que comio en el buffet
Y tuvo que ir al hospital ,le cobraron 3000 USD y el resort no se quiso hacer responsable del cobro del hospital.
La verdad se cobra muy caro y el servicio
Que ofrece el resort No los vale ! Sus instalaciones son de 5 estrellas no mas lo que les falta es dar un mejor servicio a sus huéspedes.
We booked through a wedding planner but not sure if it’s Star Class. How much extra is Star Class? Is that the same as booking the adult scene side???
Hi Maria congrats on your wedding 🥰
I am not sure how much extra it cost for star class because we did not upgrade. The star class is an add on package when booking on the adult scene side it’s an additional service you have to add on but if you are booking through a wedding planner I would ask them about it to be sure and see if it’s apart of your wedding package.
@@JenniferTran thanks for the great video! My daughter is looking into having her wedding there in January, were you able to see any weddings there? @maria congrats on your wedding :)
Hi Debby thanks for watching! Unfortunately we did not see any weddings when we went. The property is well spread out so I’m sure they will have a very nice set up for the wedding. Congrats to your daughter on her engagement 🥰🙌🏼
@@JenniferTran thank you 😊
Was it busy?
No it was not too busy. There was plenty of chairs at the pool and everyone is very spread out. It might be getting busier since summer is here a the kids are out of school but overall not overly crowded 😊
We just got back from there on Saturday and it was stupid busy!! They claim they are at 60% capacity but I would hate to see it at 100% also very unorganized
@@pamblust3466 thanks for the feedback, I ended up booking riu las americas instead because I was unsure about this place. Are there any nighttime restrictions? I heard that places close at 9pm and clubs like coco bongo only stay open until 11pm
@@JLP728 so all the pools close at 7 or 8. The adult side pool is jumping until then and after that it’s a ghost town. The main lobby is where the party is at at night time. Its on the family side. One of the bars stays open until 2 or 3 am it’s called OT the overtime restaurant and bar where they have karaoke
At planet Hollywood there was no club on site they only had a show every night and live music at the bars but no clubs. We didn’t leave the resort to go to the clubs so I’m not sure what time those other places stay open until
⚡⚡ 😺😺 😍😍
Is the PCR test for covid is included also?
Yes it was included in our all inclusive package and we made the appointment after checking in.
Can I rent a car at resort?
I don’t think so we didn’t see any car rentals at the result only at the airport they had cars/ shuttles
Thank you
is there a night club as well or no?
Not when we went in May 2021 and I think that was due to covid restrictions. Things may have changed by now so I would recommend contacting the resort to confirm
Is there top shelf liquor
I don’t recall seeing it at the bars but to be honest I wasn’t really paying attention we enjoyed all the drinks we got. In some of the restaurants you can upgrade like for example the wine at the steak house but we didn’t Upgrade we just got whatever was included in the all inclusive
☑😄😄