Why you need a Cancellation Policy as a Hairstylist or Salon with Dawn Bradley (easy verbiage!)
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- Äas pĆidĂĄn 18. 09. 2019
- HOW TO AVOID HAVING CANCELLATIONS đ
Have you ever had a day that you get to work on time and ready for a full day...then you see that THREE LAST MINUTES cancellations on your books that you know you wonât be able to fill day of?! Or have you ever had that one client who schedules, and reschedules, then finally cancels last minute over an over again?
Iâve been there and let me tell you, it really sucks!
I sat down with the boundaries + communication expert herself, Dawn Bradley, while in Toronto and asked her why it is so important to have a cancellation policy and why SO many hairstylists are afraid to implement it!
Whether we think we are being rude or mean by vocalizing that we have a cancellation policy OR we may feel like we are demanding the professional respect we arenât sure we even have in ourselves (youâre not alone)!
After dealing with cancellations herself, Dawn, developed a straightforward and easy to follow guide for consultations and cancellation policies (and how to implement including the verbiage to vocalize them) that you can check out here: www.jamiedana.com/consultatio...
Check out Dawn on Instagram / dawnbradleyhair to see TONS of incredible resources on to have better boundaries as a hairstylist so you don't end up burning out!
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đ IF YOU LIKE THIS VIDEO, come over to Instagram, send me a DM, and let me know! I'd love to hear your favorite thing about this video! / jamiedanahairstylist
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The other day a mum and daughter cancelled color and hilites for absolutely no good reason . Then called again to ask for a later appointment again I said no . So frustrating as I had refused other clients for they day . Anyway good idea cancellation policy thanks ladies for the inspiration . I work completely alone in my small salon so my time is precious as you know Jamie . Love the way you word it to make our point . It is a business people do forget this ! It's so true its about respect . I know if everyone in the business did this policy it would be normal and expected ..Lots of love from Ireland â€ïž
I'm so happy to hear this was inspiring and helpful for you! Thanks so much for watching.
hmmm...if they called back for another appointment it may have been a case of the money coming in late, life happens. sometimes
wwwbiancasantoscom canât pull that crap on your dr or dentist tho! Come on now...itâs business and ethics! We must set the expectation for the client and if we donât work, we donât put food on the table. It does amount to self worth and respect !
This is off topic , but just wanted you to know ,, I have been a stylist for 30 years with a solid book ,, Iâve been blessed ,,, but in the last few months I have been getting a little lazy with my clients , cutting corners etc ,,, then I found your channel and you have motivated me to step up my game ,,, thank you ! I even used your rose gold formula on myself , usually I am a level 6-7 base w balayage ,, I love it and so have my clients !
This makes me so happy to hear! I'm so happy that my channel has been helpful. Thanks for watching!
Ugh, the salon I work in wonât put a cancellation policy in place! And being a newer stylist , I rely on walk ins and call ins to start building my clientele, but I get no shows quite often. On big services usually!
I don't own my salon. I work for a corporate chain. I really wish they would come up with some kind of cancellation policy. You'd be amazed at the people who no-show, even on appointments they booked within 24 hours. It's ridiculous.
It can be so frustrating. Thanks for watching!
Gretchen Trumper sounds like itâs time to go to booth rental and branch out! You can do it!
I have implemented a policy after many last minute wholes in my day! If they are habitual at forgetting and they are overall great clients I confirm days ahead. If they cancel I give them one chance and educate them going forward when that happens I make zero and have turned away other business that day. I know things come up but unless its truly an emergency I have to charge half before they will be rescheduled .I have a sign posted at my station as well. 24hour cancellation policy. most if given one chance and a reminder don't do it again.
Love it. Thanks so much for watching!
MaryLynn Weber thatâs a good solid policy..and beyond fair..,one time and thatâs it! đ
I loved this. I for sure pulled some good info from you 2. Thanks! Love you Jamie! Love you Dawn!
So on point I stand by this , I'm passionate and this is my passion and my future. Ty ladiesâđđđŻ
I'm so happy to hear you loved this. Thanks so much for watching!
My team had been asking me to implement some sort of cancelation/ no show policy. Here we are. Getting your course Dawn, Thank you!
OMG Aamazing
Am so mad I can't make it to raise up live for great amazing informative content like this.... I am praying Raise Up Live makes it to an annual event. All the best Jamie.
Thank you so much!
Thank you for all the information
This video is amazing. It has been really frustrating lately with my last minute cancellations or no shows. Ugggh
I'm so happy to hear that this video was helpful. Thanks for watching!
Thank youâ€ïž
I'm so happy to hear you loved this. Thanks so much for watching!
Hi, Do you do this on all serives? and do you take a deposit for services that take more then 2 hours or more?
Toronto yay!! Welcome !
Thank you!
Spot on
Thank you so much! So happy to hear you loved this.
hi, im from argentina, and in my particular case, my clients pay always in cash at the end of the work i do, how i suppose to do in that case? thanks jamie
That is a great question! In fact, Dawn goes very in depth all about consultations and cancelation policies in her Rock You Consultation course. Definitely check that out because I think it will help answer any questions you have!
It's like life there will always be people who have little or no respect for others, their time in this case.
Thank you for this great video! I actually just put a written cancellation policy in my studio and display it on my wall. I felt incredibly uncomfortable about this as it was primarily put up for a couple of â repeat offendersâ.How much do we charge for cancellations? Or, a no show?
That is a great question! In fact, Dawn goes very in depth all about consultations and cancelation policies in her Rock You Consultation course. Definitely check that out because I think it will help answer any questions you have! You can check out her course here: www.jamiedana.com/consultationform
Amazing topic. And I totally understand Jammie and friend. But what can you do when you are a new stylist and have a small or no clientele. Honestly I feel like a have to tolerate my clients because any, literally "Any" money is welcome. Hope you understand my question.
I take my career seriously but, don't know if this ever happened to you. But i am starting to feel a little discouraged. I am investing in my business but is just hard. BTW I am a OHGram student. Yes language is challenging since English is my second language but hay I am taking risks and challenging myself to grow and learn..
That is a great question! In fact, Dawn goes very in depth all about consultations and cancelation policies in her Rock You Consultation course. Definitely check that out because I think it will help answer any questions you have! Here is a link to her course www.jamiedana.com/consultationform
What if the always pay cash and you donât have a card on file how would you go about that
I would definitely keep a card on file even if they do pay in cash! Thanks for watching!
Jamie Dana đđ»
I had a haircut appointment at a new salon. Of course they had a cancellation and late policy. I received several texts and emails reminding me of my appointment but yet I arrived five minutes early and waited a half hour for my stylist. I was irritated and just wanted to get my appointment over with. Not once did they text to let me know they were running late.
What would you do for someone who canât come to their appointment and letâs you know less than the 24 hour time limit you set but they reschedule it?
That is a great question! In fact, Dawn goes very in depth all about consultations and cancelation policies in her Rock You Consultation course. Definitely check that out because I think it will help answer any questions you have! Here is a link to her course www.jamiedana.com/consultationform
If I have a client that is a chronic last minute cancellation, I will book them at the end of the day ,,, then atleast I can leave , instead of having a gap ,,,
That is a great question! In fact, Dawn goes very in depth all about consultations and cancelation policies in her Rock You Consultation course. Definitely check that out because I think it will help answer any questions you have! Here is a link to her course www.jamiedana.com/consultationform
Flat fee or a percentage of their total?
That is a great question! In fact, Dawn goes very in depth all about consultations and cancelation policies in her Rock You Consultation course. Definitely check that out because I think it will help answer any questions you have! Here is a link to her course www.jamiedana.com/consultationform