Why people make mistakes when using products | Classification of Slips | Design of Everyday Things

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  • čas přidán 8. 09. 2024

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  • @SeanTechStories
    @SeanTechStories  Před rokem +1

    00:00 [The Classification of Slips]
    "Most everyday errors are slips. Intending to do one action, you find yourself doing another. "
    "Freud believed that slips have hidden, dark meanings, but most are accounted for by rather simple mental mechanisms."
    "Skilled people-experts-tend to perform tasks automatically, under subconscious control. Novices have to pay considerable conscious attention, resulting in a relatively low occurrence of slips."
    01:13 [Description-Similarity Slip]
    "The more the wrong and right objects have in common, the more likely the errors are to occur. Similarly, the more objects present at the same time, the more likely the error".
    03:19 [Capture Slip]
    "Capture errors are more prevalent in experienced skilled people than in beginners, in part because the experienced person has automated the required actions and may not be paying conscious attention when the intended action deviates from the more frequent one."
    05:57 [Memory Lapse Slip]
    "Memory lapses are common causes of error. The many steps required between the start and finish of the operations can overload the capacity of short-term or working memory."