I have a d3 and customer service indicated it was a motor issue. I was able to use this video to get to the motor and just added a couple more of my own steps to swap it out with a replacement motor (and also clean out the hair in the belt that likely wore out the motor). I really wasn’t ready to drop a few hundred dollars on a new model. Thanks for sharing!
*I run the m6 daily, and my floors look awesome🌼 **allabout.wiki/Neato** I wet mop 2 days and dry sweep the rest of the days. When I first got it, I used the included disposable pads. I didn't like them--the dry pad has no depth so if it picks up a chunk of something, like dry cat food, then it pushes it around or drags it around the floor. The wet pad wasn't very absorbent so left streaks and wheel marks.*
OMG, finally help on how to fix the brush motor. When I pulled mine apart the amount of dog hair was unbelievable. Thank you for showing me how. This is the first time I have ever taken anything apart. Feels freeing and was fun. Rhonda works like a dream again.
Thank you, thank you thank you!! You saved me a lot of time and trouble by "you" finding out the hard way how that beater bar motor is removed. I replaced the gear and now all is right in the world. Very well done video, great job.
I was struggling to get that motor out too. Then I stopped and thought, “someone has to have posted doing this on CZcams,” and boom there you are! Thanks!
Thank you for this video. The brush gear box of my botvac was completely stuffed with cat hair. You couldn't see the gears anymore. The biggest challenge was to reassemble the unit and make the Home micro switch perfectly work again. But after a few tries, my Botvac woke up again and is back doing his daily cleaning job. Again thanks for the super useful video.
Thanks a ton! My Neato suddenly got noisy AF. Warranty is long gone, but thanks to you I was able to open it and remove the tiny stone that had gotten between motor and belt.
Thanks, man. I am fixing mine after 4 years and am pleasantly surprised that it is serviceable with available parts. The belt broke and will be replacing it.
Super useful, saved me a lot of time figuring out how to get the motor housing out of my D4 unit - as suspected, full of hair causing a clean brush error. Good as new again now! Thank you 👍
Thank you so much for the video. My motor brush head got worn off just like yours. I was able to pull it all apart with your video and put in a replacement. Think the hair from my dogs caused tension on that head piece and it slowly got hot and the tips got warn off. Basically making the brush not work at all as the drive just spun within the brush. One headache was getting the T10 screwdriver that could take apart the D7. They have deep recesses so a normal screwdriver head with that attachment wouldn't fit into the holes. Had to buy a pure T10 tool that would fit. After that though got it all figured out and replaced the part with this videos help. Thanks again!
Thanks for posting this video. We had the “clean brush” issue and I could tell it had to be a motor or drive belt issue. Sure enough, the entire housing was full of hair locking up the belt. Ours had a circuit board over the motor so extra work was needed but once that was off, it all came out. I would never had guessed how to get that out from the bottom up with just a screw driver. Now it is back and running great thanks to your video!
Thank you!!! I couldn't find a way to factory reset the robot (I was getting annoying "reboot me" errors). I decided to take it apart to see if I just needed to clean my laser lens. I could not figure out how to take it apart. with your help, I opened it, brushed out some garbage, cleaned the hair out of the brush motor belt (who knew!?!), cleaned the laser lens, and blew the rest out with my air compressor. It's running fine now, so I hope that was what was wrong. Thank you, again!!!
worked for me on my d75, tackled some clicking noise from the "drive-train", glad to see here how easy the motor-assembly was to remove. the circuitboard on the d75 is a lot bigger, over the whole width of the neato, partly covering the brush-motor, so you have to loosen the circuit-board to access the motor.
Thank you for making this video. You saved me a lot of time and possibly broken plastic. Particularly the brush belt drive housing, I'm sure it would have never occurred to me to flip it over and pop it out from the other side.
Thank you for this. I’ve been hitting road blocks every step of the way trying to figure out my Neato’s problem. This video will likely solve my issue.
Thank you so much for this video! It's the best one on here in my opinion. I sent mine to the repair company recommended by Neato, and they missed the worn gear. Thanks to you, I fixed it myself for $26 and avoided another 3 weeks of not having my vacuum! We bought a set of Kobalt star screwdrivers just for this robot, but they're not magnetic- but I had no issues dropping the screws into the deep 'abyss" and getting them hand-tight.
i got down to the circuit board, took one wire off and said NOPE NOPE NOPE NOPE. i'm trying to replace the side brush O-ring and noped out. :-( at least I tried! Good video :)
Thank you so much for this. I needed a teardown guide for the D3 and it's extremely similar. The side brushes aren't there and there are two more screws under the bumper (two up top and two below the bot). It's basically identical otherwise. Got my lidar spinning again in little over an hour!
Tack! köpte en D5 idag, och då vet jag nu hur man skall göra rent den sen! mvh, Levi i Sverige - thanks! i bought a D5 today, and now i know how to clean it later on! - greetings, Levi in Sweden
thank you so much! my neato's motor gear was fused to the shaft, completely immobile and i could not for the life of me figure out why. i pried it off and there was a lump of plastic slag around the base of the shaft, and a missing chunk of plastic from the base of the gear. it must get hot! chipped off the slag, popped the gear back on, and put her back together. crossing my fingers it lasts a bit longer!
This is NOT how you open the Neato D7 unless you want to break it. The vibration pads left at the end are broken off pieces of plastic from the motors plastic housing. To open you Neato D7 follow through this video until minute 8. Afterwards do NOT use a screwdriver. Instead, push upwards on the plastic housing unit from the bottom of neato (the groove the has the brush removed). The entire motor with its plastic case will pop upwards with very little pressure. Then you will use a thin flat head screwdriver to gently pry 3 plastic clips which will allow you to open the gear unit and remove any stuck hair or change the belt if needed.
Hi there. Any idea how to fix an unresponsive D5. The battery and "i" light just alternately fading in and out. Hard reset (pressing power + right side bumper) and battery replacement did not work.
At 6:40 is just came off? I am stuck there. All screws removed but the top shell still stuck on the front. I see two clips but pushing them in does not seem to help. Am afraid of breaking the shell...
Thanks for that video, I will try this again in one week, when the long Torx Bits are delivered, who the hell puts Torx screws in these deep holes, seems like Neato doesn't want us to fix the robots by ourselves.
Good video why not check back on your video to see where the damper came from? if you did not see where it came from. Just a thought its a good idea to video all disassembly in case you get stuck putting it back.
hi, excellent video...while it's cleaning it stops and the app displays the error "clean my brush", but in reality everything is clean, could there be dirt in this motor that you dismantled?...I have a newborn d7
Thank you! This helped me big time to get the motor out and to verify that the plastic piece that spins and turns the brush is perfectly smooth now not a hexagon and therefore the piece is just spinning because it's stripped out. So, now I need to find that piece somewhere. I anyone happens to know where I can get this piece it would be muchly appreciated. Thanks in Advance.
OMG Thank you! A repair man walks into a garage to fix a door that was not working. He tries it out and then turns a knob on the motor. It worked. The bill $100 + $10. What was the $100 for? Knowing which knob to turn.
hey dear friend, i hope you may help me, i had replace a new battery in the neato d5 but the roobot not defined the new battery- i still get an error message in the app "having a trouble an unexpeceted error occus. please try again later"- what can i do to fix it?
Thanks a ton. I was about to toss mine in the garbage. Now Rosie runs like new. Does anyone know where to get parts for it? Just in case I need to buy a new motor or something.
@@annabailey2206 I eventually bought a long set with both imperial and metric sizes and found one that fit. I'll try to figure out which one it is when I get back home next week.
Thanks for this very thorough video. Do you happen to know how to get the wheels off. My Neato drove right through my cat's little poopy accident on the floor. I saw a video for a newer model, but doesn't apply to my D6.
I haven't gotten that far yet, but the small rollers have some dog hair in them that I can't get to, so if I ever find the time, I might do a complete deconstruction at some point. I can't speak for the D6, but I know you pretty much need to take the entire main board and motors out to get to the drive wheels.
Anyone had any luck getting the reboot me error fixed? I tore everything down and cleaned the lidar pieces but no luck. I am assuming it is the lidar motor as the lidar lens unit isn't spinning.
That's a shame. I managed to get it running just by "freeing" it by hand. If the motor doesn't spin at all, I'd check if it can be moved by hand and then check the cabling to the motor. It could be as simple as a worn belt if you haven't looked at that yet.
@@bobris Checked all the above and honestly no issues. I tried replacing the o-ring/belt that spins the Lidar but that was no use. I went ahead and ordered a new lidar motor and will try swapping that out. Trying to limit the cost of just throwing parts at it but it is either that or the board under the lidar. Thanks for the help and video, this made it super simple
@@bobris Just swapped the motor (B08HH1K8QK) Lidar Motor and Lidar O-Ring (B07SJTJPPB) reassembled and we are off to the races now. Thanks again for the thorough video of getting into the D5. Post part info for others if they are running into the "Reboot Me" error and identify the lidar tower isn't spinning. This fix cost $25 bucks and was much faster and cheaper than sending it off for repairs outside of warranty. Cheers!
@@bobris so it’s pretty self explanatory once it’s open? Do you know the part I’m speaking of, the hex shaped “drive” that it’s into the brush. Figure it doesn’t work as is so might be fun lol
@@brianbrian4317 i think the biggest problem is locating parts. The "brush motor gear" or whatever it may be called seems hard to find. I found someone 3D printing them on eBay but I wouldn't trust the strength, especially since you've stripped the original. I wonder if contacting neato might help. If you watch the video you can see where I take out the brush motor assembly, it's really easy to open from there.
I have a Husky and a Jack Russel cross that live inside my house. I clean my vacuum dust bin every evening before bed and give it a deep clean every Sunday evening. Never ever has my vacuum looked as filthy as yours. Thats disgusting and your vacuum is a testament to the good quality of Neato Botvacs with the amount of abuse it has had at your hands.
I have a d3 and customer service indicated it was a motor issue. I was able to use this video to get to the motor and just added a couple more of my own steps to swap it out with a replacement motor (and also clean out the hair in the belt that likely wore out the motor). I really wasn’t ready to drop a few hundred dollars on a new model. Thanks for sharing!
*I run the m6 daily, and my floors look awesome🌼 **allabout.wiki/Neato** I wet mop 2 days and dry sweep the rest of the days. When I first got it, I used the included disposable pads. I didn't like them--the dry pad has no depth so if it picks up a chunk of something, like dry cat food, then it pushes it around or drags it around the floor. The wet pad wasn't very absorbent so left streaks and wheel marks.*
OMG, finally help on how to fix the brush motor. When I pulled mine apart the amount of dog hair was unbelievable. Thank you for showing me how. This is the first time I have ever taken anything apart. Feels freeing and was fun. Rhonda works like a dream again.
Hi, where did you get your replacement part?
Thank you, thank you thank you!! You saved me a lot of time and trouble by "you" finding out the hard way how that beater bar motor is removed. I replaced the gear and now all is right in the world. Very well done video, great job.
I was struggling to get that motor out too. Then I stopped and thought, “someone has to have posted doing this on CZcams,” and boom there you are! Thanks!
Thank you for this video. The brush gear box of my botvac was completely stuffed with cat hair. You couldn't see the gears anymore. The biggest challenge was to reassemble the unit and make the Home micro switch perfectly work again. But after a few tries, my Botvac woke up again and is back doing his daily cleaning job. Again thanks for the super useful video.
Thanks a ton! My Neato suddenly got noisy AF.
Warranty is long gone, but thanks to you I was able to open it and remove the tiny stone that had gotten between motor and belt.
Thanks, man. I am fixing mine after 4 years and am pleasantly surprised that it is serviceable with available parts. The belt broke and will be replacing it.
Super useful, saved me a lot of time figuring out how to get the motor housing out of my D4 unit - as suspected, full of hair causing a clean brush error. Good as new again now! Thank you 👍
Thanks to you I successfully fixed my Neato Botvac Connected! Good job!
Thank you for this video! Just successfully got my D7 (pretty identical to your D5) working again thanks to you.
Thank you so much! This fixed my always being stuck error. I thought I had a $600 piece of garbage and I’m sooooo happy I came across your video!
Thank you so much for the video. My motor brush head got worn off just like yours. I was able to pull it all apart with your video and put in a replacement. Think the hair from my dogs caused tension on that head piece and it slowly got hot and the tips got warn off. Basically making the brush not work at all as the drive just spun within the brush.
One headache was getting the T10 screwdriver that could take apart the D7. They have deep recesses so a normal screwdriver head with that attachment wouldn't fit into the holes. Had to buy a pure T10 tool that would fit. After that though got it all figured out and replaced the part with this videos help. Thanks again!
Thanks - mine has hair wrapped around the brush motor small pulley and a high friction build up in the brush area. Saved a LOT of time.
Thanks for posting this video. We had the “clean brush” issue and I could tell it had to be a motor or drive belt issue. Sure enough, the entire housing was full of hair locking up the belt. Ours had a circuit board over the motor so extra work was needed but once that was off, it all came out. I would never had guessed how to get that out from the bottom up with just a screw driver. Now it is back and running great thanks to your video!
Thanks! Followed these instructions and brought my D3 back to life. Very much appreciated.
Thank you for your description! It was very helpful and solved our problem with the D7!
I just saved my Neato Botvac D6 thanks to your video, very very very big thanks ;)
Thank you!!! I couldn't find a way to factory reset the robot (I was getting annoying "reboot me" errors). I decided to take it apart to see if I just needed to clean my laser lens. I could not figure out how to take it apart. with your help, I opened it, brushed out some garbage, cleaned the hair out of the brush motor belt (who knew!?!), cleaned the laser lens, and blew the rest out with my air compressor. It's running fine now, so I hope that was what was wrong. Thank you, again!!!
worked for me on my d75, tackled some clicking noise from the "drive-train", glad to see here how easy the motor-assembly was to remove.
the circuitboard on the d75 is a lot bigger, over the whole width of the neato, partly covering the brush-motor, so you have to loosen the circuit-board to access the motor.
Thank you for making this video. You saved me a lot of time and possibly broken plastic. Particularly the brush belt drive housing, I'm sure it would have never occurred to me to flip it over and pop it out from the other side.
Thank you for this. I’ve been hitting road blocks every step of the way trying to figure out my Neato’s problem. This video will likely solve my issue.
Thank you so much for this video! It's the best one on here in my opinion. I sent mine to the repair company recommended by Neato, and they missed the worn gear. Thanks to you, I fixed it myself for $26 and avoided another 3 weeks of not having my vacuum! We bought a set of Kobalt star screwdrivers just for this robot, but they're not magnetic- but I had no issues dropping the screws into the deep 'abyss" and getting them hand-tight.
how did you fix or where did you get the replacement part?
i got down to the circuit board, took one wire off and said NOPE NOPE NOPE NOPE. i'm trying to replace the side brush O-ring and noped out. :-( at least I tried! Good video :)
Thanks! This saved me a lot of time switching out the motor in my D6.
How to remove the main brush motor on a Botvac Connected: 8:55 - really appreciated, cheers!
Thank you so much for this. I needed a teardown guide for the D3 and it's extremely similar. The side brushes aren't there and there are two more screws under the bumper (two up top and two below the bot). It's basically identical otherwise. Got my lidar spinning again in little over an hour!
Thanks for posting this. It really helped.
Thanks! It let me find and fix my D7.
Awesome video. Thanks you a lot! It helped me to fix my Botvac Connected.
Thanks Friend. I was in the same place that you were on that motor removal and you saved me a bunch of time
You saved my day and my Neato ! Thank you very much.
Tack! köpte en D5 idag, och då vet jag nu hur man skall göra rent den sen! mvh, Levi i Sverige - thanks! i bought a D5 today, and now i know how to clean it later on! - greetings, Levi in Sweden
Thank you from Switzerland!
Thank you for this video!
Thanks for this! Worked perfectly to solve my problem...
Thank you for posting! Saved me a ton of time dropping that belt assembly!!
thank you so much! my neato's motor gear was fused to the shaft, completely immobile and i could not for the life of me figure out why. i pried it off and there was a lump of plastic slag around the base of the shaft, and a missing chunk of plastic from the base of the gear. it must get hot! chipped off the slag, popped the gear back on, and put her back together. crossing my fingers it lasts a bit longer!
Thanks for saving me a ton of time and frustration!
This is NOT how you open the Neato D7 unless you want to break it. The vibration pads left at the end are broken off pieces of plastic from the motors plastic housing. To open you Neato D7 follow through this video until minute 8. Afterwards do NOT use a screwdriver. Instead, push upwards on the plastic housing unit from the bottom of neato (the groove the has the brush removed). The entire motor with its plastic case will pop upwards with very little pressure. Then you will use a thin flat head screwdriver to gently pry 3 plastic clips which will allow you to open the gear unit and remove any stuck hair or change the belt if needed.
Thanks for this tip
Thank you so much for this video!
Thanks a lot for the video man. I manage to open mine and make it work again
Thanks so much for this video!!! Saved my wallet, my day and my D4!!! :)
Awesome video. Helped me a lot. Saved me a ton of time. Thanks!
Thanks. Great Tutorial. Solved my problem.
Hi there. Any idea how to fix an unresponsive D5. The battery and "i" light just alternately fading in and out. Hard reset (pressing power + right side bumper) and battery replacement did not work.
where do the anti-vibration rubber blocks go? two fell out and i cannot find the nook where each go.
At 6:40 is just came off? I am stuck there. All screws removed but the top shell still stuck on the front. I see two clips but pushing them in does not seem to help. Am afraid of breaking the shell...
Thanks for that video, I will try this again in one week, when the long Torx Bits are delivered, who the hell puts Torx screws in these deep holes, seems like Neato doesn't want us to fix the robots by ourselves.
Helped me on a d7. I fought that drive motor for an hr.
Good video why not check back on your video to see where the damper came from? if you did not see where it came from. Just a thought its a good idea to video all disassembly in case you get stuck putting it back.
hi, excellent video...while it's cleaning it stops and the app displays the error "clean my brush", but in reality everything is clean, could there be dirt in this motor that you dismantled?...I have a newborn d7
Great video
Thanks a lot!
//Benjamin from Sweden
Thank you very much, you saved my day/week
Thank you. Really good tutorial.
Thank you! This helped me big time to get the motor out and to verify that the plastic piece that spins and turns the brush is perfectly smooth now not a hexagon and therefore the piece is just spinning because it's stripped out. So, now I need to find that piece somewhere. I anyone happens to know where I can get this piece it would be muchly appreciated. Thanks in Advance.
You can find them new or used on ebay. search for “neato botvac brush motor”
I used a Dremel tool to grind the shaft into a (smaller) hexagon shape, then used a 3-D printer to make a hexagonal sleeve to fill in the space.
OMG Thank you! A repair man walks into a garage to fix a door that was not working. He tries it out and then turns a knob on the motor. It worked. The bill $100 + $10. What was the $100 for? Knowing which knob to turn.
Thank you. I needed this!
hey dear friend,
i hope you may help me, i had replace a new battery in the neato d5 but the roobot not defined the new battery- i still get an error message in the app "having a trouble an unexpeceted error occus. please try again later"- what can i do to fix it?
Great video. Thank you.
So this is the fix for "clean brush" error and red light flashing ....even after taking brush out and cleaning everything visible?
Thank you!!
Thx helped alot
I did this, but didn't see this video until after. I didn't remove the sensor, and now my botvac won't turn on :(
Thanks a ton. I was about to toss mine in the garbage. Now Rosie runs like new. Does anyone know where to get parts for it? Just in case I need to buy a new motor or something.
Also can I replace the side brush drive? Help me lol
Have you ever replaced a drop sensor? Looks like the whole circuit board would have to come out?
No I have not, maybe if one of them stops working some day I'll figure it out and make another video :)
Where ca I find belts
What tool did u use to take off the back? I can’t find a tool that fits
@@annabailey2206 oh this is so long ago but I think I ended up using a T20 torx that just happened to fit. A properly sized hex driver would be best.
I have a hex set and couldn’t find one that fit! I have to take off the cover to access the motor
@@annabailey2206 I eventually bought a long set with both imperial and metric sizes and found one that fit. I'll try to figure out which one it is when I get back home next week.
@@bobristhank you I appreciate it! Been trying to troubleshoot since there is no Neato customer support anymore
Thanks for this very thorough video. Do you happen to know how to get the wheels off. My Neato drove right through my cat's little poopy accident on the floor. I saw a video for a newer model, but doesn't apply to my D6.
I haven't gotten that far yet, but the small rollers have some dog hair in them that I can't get to, so if I ever find the time, I might do a complete deconstruction at some point. I can't speak for the D6, but I know you pretty much need to take the entire main board and motors out to get to the drive wheels.
Thanks for your response. I’ll give it a try this weekend 👍
Anyone had any luck getting the reboot me error fixed? I tore everything down and cleaned the lidar pieces but no luck. I am assuming it is the lidar motor as the lidar lens unit isn't spinning.
That's a shame. I managed to get it running just by "freeing" it by hand. If the motor doesn't spin at all, I'd check if it can be moved by hand and then check the cabling to the motor. It could be as simple as a worn belt if you haven't looked at that yet.
@@bobris Checked all the above and honestly no issues. I tried replacing the o-ring/belt that spins the Lidar but that was no use. I went ahead and ordered a new lidar motor and will try swapping that out. Trying to limit the cost of just throwing parts at it but it is either that or the board under the lidar. Thanks for the help and video, this made it super simple
@@bobris Just swapped the motor (B08HH1K8QK) Lidar Motor and Lidar O-Ring (B07SJTJPPB) reassembled and we are off to the races now. Thanks again for the thorough video of getting into the D5. Post part info for others if they are running into the "Reboot Me" error and identify the lidar tower isn't spinning. This fix cost $25 bucks and was much faster and cheaper than sending it off for repairs outside of warranty. Cheers!
Can I replace my stripped out brush drive this way
If you can find the parts, anything can be changed out.
@@bobris so it’s pretty self explanatory once it’s open? Do you know the part I’m speaking of, the hex shaped “drive” that it’s into the brush. Figure it doesn’t work as is so might be fun lol
@@brianbrian4317 i think the biggest problem is locating parts. The "brush motor gear" or whatever it may be called seems hard to find. I found someone 3D printing them on eBay but I wouldn't trust the strength, especially since you've stripped the original. I wonder if contacting neato might help. If you watch the video you can see where I take out the brush motor assembly, it's really easy to open from there.
@@bobris yea that’s the one I saw the 3D printed one. I mean mine served me for years but a new one gets so expensive
It looks like your work bench is an American flag. Maybe you should use your own flag of Norway.
Grazie per il video ma guardando molti video ho notato che avete uno standard di pulizia molto basso..... Siete veramente sporchi!
I have a Husky and a Jack Russel cross that live inside my house. I clean my vacuum dust bin every evening before bed and give it a deep clean every Sunday evening. Never ever has my vacuum looked as filthy as yours. Thats disgusting and your vacuum is a testament to the good quality of Neato Botvacs with the amount of abuse it has had at your hands.
Almost the same story here. How did this thing even make it for a year before there were any problems?!?
Eww. Disgusting. Glad I don't own a dog.
.sevorppa sirboB