Pontypandy Car Insurance Ltd

Government cuts have forced Pontypandy fire station to look for extra funding.. that funding comes in the form of Pontypandy Car Insurance! Sam mans the telephone in the office as the lead customer service agent, officer Steele manages the operations and Elvis cleans the toilets. How does Sam handle a difficult customer?

[@thegrandpotato6014]

So this is the reason why Pontypandy hasn’t got any vehicles besides Jupiter, Saturn and Trevor’s Bus 😂😂😂😂🏴󠁧󠁢󠁷󠁬󠁳󠁿

[@Lotto15719]

Most accurate representation of call center customers I have ever seen

[@alexlea6777]

This should be a training video for anyone doing customer service. Lets all be honest here

[@dancebikerdance]

The person who made this has 100% worked in a call cantre before. This is actually quite accurate.

[@super6954]

Having helped run a family business in Wales and dealt with some "real interesting" people, this is probably more accurate than most people could imagine.

[@139Gaming]

My grandad's paperboys a lawyer 😂😂😂

[@josephmarrison4606]

If I get a job answering the phone, I am gonna try saying the things Sam says in this parody. XD.

[@matthill3293]

Anyone who's ever worked in a Call Centre...That's EXACTLY what they're like!!!!!!!!! XD

[@jacobmassey3897]

I swear all middle age women who read gossip magazines and watch Loose Women are exactly like this when they phone call centres 🤣🤣🤣

[@shadowmoth9158]

You know it’s funny as hell when your friend who has already seen it starts balling their eyes out and rolling on the floor laughing to near death before you even start the video

[@numberel11]

"The Fucking Yellow Talking JCB" IM CRYINNN-

[@PeridotMotions]

Wendy:can I speak to ur manager?

[@litewind1793]

This. This right here is why I'm fucking proud to be Welsh.

[@ryanpartridge7729]

The best part is when Sam puts Wendy on hold and she says adding a live in nanny I’m gone 😂😂😂😂😂😂😂😂😂😂

[@callum110597]

XD, interesting adult-orientated parody of Fireman Sam and Bob the Builder.

[@LightHitsugaya1993]

I’m in hospitality I’m so using that long walk off a short pier line 🤣🤣

[@littlemissmewtwo]

I think I've watched this about twenty times now and I laugh every time! Absolutely brilliant - and accurate on so many levels.

[@saxongreen78]

I got dem callcentre flashbacks...4 year veteran...I need to go somewhere very, very quiet for a while.

[@mrmrg87]

The lottery comment at the end 😂😂

[@rtt806]

The mary poppins bit had me in stitches XD