Amazon Exchange SCAM ! BEWARE !

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  • čas přidán 7. 08. 2021
  • Doston amazon ke mobile exchange program ke recent incident ke baare me bataya hai jo ground level par amazon ke workers humko SCAM karne ki koshish karte hai.. BEWARE. I Hope you like the video and if you do , dont hesitate to LIke and Subscribe :)
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    #amazon #exchange #scam
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Komentáře • 1,7K

  • @TheBongRapper
    @TheBongRapper Před 2 lety +393

    You should have complained about the delivery agent. I work in amazon as a customer support executive and i know how strictly we take actions against this kind of delivery agents. This was a completely unfortunate case. Amazon never support this type of behavior. Being an amazon employee i felt bad and like to apologize for the inconvenience.

    • @jaswanthkumarreddy3446
      @jaswanthkumarreddy3446 Před 2 lety +14

      I have tried to exchange 3 times .. every time I'm getting imei mismatch error and I'm fed up doing complaint as no one is helping

    • @synysterdavid1704
      @synysterdavid1704 Před 2 lety +3

      @@jaswanthkumarreddy3446 when your phone exchange didn't work,can we cancel and get a refund?

    • @jairussiriyalaofficial8922
      @jairussiriyalaofficial8922 Před 2 lety +3

      @@synysterdavid1704 you didn't saw the video also I think ... Yes ofcourse.

    • @jairussiriyalaofficial8922
      @jairussiriyalaofficial8922 Před 2 lety +2

      @@jaswanthkumarreddy3446 IMEI mismatch how can that happen.. ? lol. 🤣

    • @defininja
      @defininja Před 2 lety +7

      Theek hai bhai..... Customer service chat box nahin hai yeh 🤣🤣🤣🤣 poora wahi verbiage yahan chep diya..

  • @sandeepreddy26
    @sandeepreddy26 Před 2 lety +731

    I am from Hyderabad and there no problem here I have bought mi11x by giving realme C2 he didn't even told a word and took the old mobile and gave me the new one

    • @evkagyan8598
      @evkagyan8598 Před 2 lety +99

      You mean you scammed Amazon

    • @BlueWindYT
      @BlueWindYT Před 2 lety +45

      @@evkagyan8598 exchange kiya hai 😂 mi 11 x pai 5000 exchange discount hai

    • @stech1262
      @stech1262 Před 2 lety +8

      Hii did u get your money back and u have phone also

    • @nilsong1902
      @nilsong1902 Před 2 lety +5

      @@BlueWindYT yes mi11x pe extra 5k exchange discount de rha hai amazon wale

    • @minhazansari2271
      @minhazansari2271 Před 2 lety +5

      Me to I also order mi 11x and exchange my poco x2 and the exchange process was very easy

  • @tonyjackson8251
    @tonyjackson8251 Před 2 lety +15

    I am a amazon delivery driver.. For phone exchange we only check display, body and IMEI number. Scratches is not a problem

    • @avinashcmetri1253
      @avinashcmetri1253 Před 3 měsíci

      Real

    • @user-qz2xk6wr3w
      @user-qz2xk6wr3w Před 3 měsíci

      Agr exchange krte time sreen damage ka option select kiya ho to exchange ho jata ha na ?

    • @SidEditz_3005
      @SidEditz_3005 Před měsícem

      Bro agar ham dusre phone se order kare jo hame exchange nhi krna aur pehla phone jo hame exchange me dena ha to exchange accept hoga kya?Pls reply

    • @SidEditz_3005
      @SidEditz_3005 Před měsícem

      Bro agar ham dusre phone se order kare jo hame exchange nhi krna aur pehla phone jo hame exchange me dena ha to exchange accept hoga kya?Pls reply

  • @jat1n25
    @jat1n25 Před 2 lety +38

    Be sure to report it to Amazon, this will help them sort out their supply chain! Thanks for spreading the awareness..

  • @hasanbohra6779
    @hasanbohra6779 Před 2 lety +55

    Happened to me from Flipkart. The delivery guy bought 2 more persons. Whom he brought to sell it directly, so he just started picking nonsensical problems which were not there, and gave wrong inputs in the check list. And asked me to give extra money or cancel it. What his intentions were to get the phone at as cheap as possible and cancel the exchange and sell it to someone at good price and get some money. I understood what he actually wanted so I just cancelled and ordered again. The next guy was honest and came alone and took the phone without any issue. Do not, I repeat do not get into their traps.

    • @mdtauqiralam1018
      @mdtauqiralam1018 Před 2 lety +2

      Yeah bro
      Flipkart already gave that what are things need to check
      Minor scratch doesn't matter

    • @Dev_9726
      @Dev_9726 Před rokem

      😮

  • @video_junction
    @video_junction Před 2 lety +432

    Flipkart is worse than Amazon in this regard.

  • @ypvsnaidu
    @ypvsnaidu Před 2 lety +13

    3 years ago I exchanged my old phone for Samsung S7 via Flipkart. I asked my friend to shoot a video of present condition of my phone while handing it to the delivery guy so that I could use that video later if problem arises with FK. Needless to say it went smooth without a fuss. He even gave back the protection case of my old phone saying FK doesn't need it.

  • @rostianfernandes5898
    @rostianfernandes5898 Před 2 lety +58

    I had this experience just yesterday, when I tried searching for amazon mobile exchange scam I stumbled upon this video. I can relate to every word you have said. The delivery guy who came for the exchange seemed suspicious from the time he came. He even went ahead and took the otp for delivery and was trying to get away when I stopped him and told him he cannot move unless I have spoken to Amazon. I am going to take this up with amazon today and ensure that they take strict action and stop fooling customers. I am from Mumbai btw.

    • @Anonymous-ph4di
      @Anonymous-ph4di Před 2 lety +2

      What happened then??

    • @casanova919
      @casanova919 Před rokem +1

      Can you update on what happened?

    • @_stardust__
      @_stardust__ Před 9 měsíci

      I ordered Samsung Galaxy S22 Ultra from Amazon on 7 october 2023, the Phone was attempted for delivery today on 13 October. It had exchange item for Redmi 5A phone which had a exchange value of Rs 1600 only,
      The delivery person came and was saying directly, they need extra money to deliver the order. Or else they will reject it and return.
      I told, I have already fully paid it online and Rs 129 exchange fees was added. So what is the extra charge about. If you dont want the exchange, cancel the exchange, I'll pay the extra Rs 1600 on amazon, let me talk to customer care and confirm it. The delivery boy told, No we dont have time for that, You do all of these customer care thing just and went away.
      I immediately reported this all to the amazon customer agent, both on chat and call. They told, the order will be reattempted for delivery the next day with another delivery agent and action will taken on this delivery agent.
      But after few miniutes, the order was cancelled. I booked it for sale price of Rs 65000 around, now the price has increased drastically.
      Just because of the scamster delivery guys, I as a loyal customer, waited for the phone for so long, paying money upfront, but still order cancelled and now struck. Feeling totally hopeless and dissapoint to the core. This is the ecommerce reality of India now!

  • @upennegi
    @upennegi Před 2 lety +22

    I have also faced the same problem 2 years back. I ordered phone from flipkart and my phone condition was excellent bt still their wishmaster denied to give order. Bt yes he didnt demand for any money. He was so rude too. And then i reorder from amazon and they took it so easily without any complaint.

  • @rahuldasgupta5996
    @rahuldasgupta5996 Před 2 lety +410

    I never prefer any exchange like that😂 it's better to sell separately.

    • @anonymousguy1785
      @anonymousguy1785 Před 2 lety +1

      Bro tell me how to sell old phone online?

    • @rahuldasgupta5996
      @rahuldasgupta5996 Před 2 lety +8

      @@anonymousguy1785 post ad on OLX and then people nearby will contact you.

    • @vp351
      @vp351 Před 2 lety +1

      Like cashify?

    • @bamaniayash6090
      @bamaniayash6090 Před 2 lety +1

      @@rahuldasgupta5996 yes same happened with me

    • @rajkirve1905
      @rajkirve1905 Před 2 lety

      Some time its good and some time its bad

  • @saikatsamadder1917
    @saikatsamadder1917 Před rokem +5

    Same happened with flipkart as well. It depends on the delivery person completely. Delivery guy can ask to cancel the exchange because they want to buy it from you if they like it. They will pay you the same amount which you have seen on the website.

  • @IFTDHEERAJRAI
    @IFTDHEERAJRAI Před 2 lety +9

    sir do we get exchange promotion (not exchange discount) even if we do not exchange the product at time of delivery or we have to pay total amount?

  • @madhuaryal5336
    @madhuaryal5336 Před 2 lety +13

    Old phone main to scratches to honge hi. What's the point of exchange if you do not accept scratches? Agree there should not be any screen damange and all keys and function should be working

  • @natureboysv
    @natureboysv Před 2 lety +14

    Also u should have called customer care on that spot and make the delivery speak with the Cust care he would ignored

  • @PranabSharma
    @PranabSharma Před 2 lety +8

    Very nice video sir...thumbs up for this...what I feel is we as a customer should report this immediately to the Amazon/ Flipkart by giving the name of delivery agent....

  • @nishantrawat9721
    @nishantrawat9721 Před 2 lety +16

    I suffered a similar misfortune. Had ordered Samsung a52 with an exchange. Where the delivery guy intentionally cancelled my order as he was unable to find any problem with my device. And he just entered wrong details multiple times in his portal which eventually cancelled the delivery..
    I disagree with your opinion with #amazon being innocent as if issues are being communicated to customer support. They should revise their policies or work on the process of exchange to control this sought of #customerabuse by their delivery partners.

    • @valak3784
      @valak3784 Před 2 lety

      What about your amount refund

  • @Nobody-xp6ip
    @Nobody-xp6ip Před 2 lety +147

    Flipkart also is a little bit specific in this field. But they just refuse it straight away and they don't try to compromise or scam people, but thier delivery guys also create a big fuss about this.

    • @RAHULROY-fz1te
      @RAHULROY-fz1te Před 2 lety +2

      This happened with me too.

    • @DANBLYTON
      @DANBLYTON Před 2 lety +6

      Flipkart authority approve but pickup agency refused.. inspite of clearance from flipkart

    • @Shirish0444
      @Shirish0444 Před 2 lety +7

      Flipkart's delivery guys are very rude too

    • @vishalupadhyay4358
      @vishalupadhyay4358 Před 2 lety

      Bro read details about exchange condition.
      Clearly written that even broken part missing screen out phones will be exchanged though for lesser price.
      Please show them official site agar koi bakwas kre apse to

    • @Nobody-xp6ip
      @Nobody-xp6ip Před 2 lety +1

      @@vishalupadhyay4358 Well I also have am exchange due tomorrow. Let's see how it goes. Site says that product will be accepted in any condition.

  • @chirag4768
    @chirag4768 Před 2 lety +5

    Thank you for informing me about this I did not know this happens now onwards I'll be more aware while ordering anything from online.

  • @Apollo26gaming
    @Apollo26gaming Před 2 lety +13

    Have exchanged 2 phones with flipkart. Both were around 2 years old. Didn't face this issue. Most recent exchange was a redmi 5, bought for 8k, exchanged for 9k and got mi 10T. Well, to be honest, 7k for phone and 2k discount.

  • @navalchauhan2241
    @navalchauhan2241 Před 2 lety +48

    Worse case in Flipkart. Even for minor scratches they would simply reject the phone. Had comparatively better experience with Amazon (pune region)

  • @harry5767
    @harry5767 Před 2 lety +7

    Thanks for spreading the awareness!!! 🙏👍

  • @shikharrajpoot7837
    @shikharrajpoot7837 Před 2 lety +51

    Delivery Boy: Khela Hobe! Chandan Bhaiya: 🔔

  • @ritikagnihotri9047
    @ritikagnihotri9047 Před 2 lety +5

    Sir you are right I am also facing same problems with flipkart and also complained to flipkart regarding that but they did not take any actions against that issue also I followed all instructions but their delivery boy always wants extra money for succesful pickup of exchange device.

  • @careforanimals4675
    @careforanimals4675 Před 2 lety +7

    it happened to me also.. i had old phone with screen broken. i fixed that with cheap one and exchanged it... i asked delivery guy is it ok... he was like yes... i will accept this... really top management should look after these kinds of idiots

  • @abrahamc6130
    @abrahamc6130 Před 2 lety +29

    This is a gamic by the pick up boys.. just like you explained.. they want to get a cut of your exchange. no one would want to delay and run around on the delivery day.. so you agree to what ever explanation they give and agree for a cut on the online agreed/ approved rate and it goes to their pocket....and bad mouthing goes to main company..

  • @Dr.S.SreeVishwa
    @Dr.S.SreeVishwa Před 2 lety +28

    8:10 IMEI is not accepted by the website, which was bought on flipkart earlier (in my case), website says " IMEI number does not match with selected device "

  • @fr.shashank
    @fr.shashank Před 2 lety +11

    My exchange was done in 2-3min... Took iqoo 7 with exchange of poco x3...got 12k discount... And the delivery boy was gamer we had good conversation also☺️

  • @astitvasharma1522
    @astitvasharma1522 Před 2 lety +7

    Agree with you brother, same thing happened to me with flipkart exchange process...

  • @manishverma9395
    @manishverma9395 Před 2 lety +11

    I had a pretty good experience with phone exchange through amazon. The guy just delivered my phone and inspected my old phone and just took the exchange.

  • @abhisekchandra2668
    @abhisekchandra2668 Před 2 lety +15

    Same things are happening in Kolkata .. I experienced this issue recently with flipkart delivery.. He simply asked 1500 straight for the exchange then finally 500 rupees.. Didn't accept than and insisted on speaking to his superior.. instantly he rescheduled my delivery on the next day and next day no one came for delivery , even for next 2 days.. eventually the order got cancelled.

    • @_stardust__
      @_stardust__ Před 9 měsíci

      I ordered Samsung Galaxy S22 Ultra from Amazon on 7 october 2023, the Phone was attempted for delivery today on 13 October. It had exchange item for Redmi 5A phone which had a exchange value of Rs 1600 only,
      The delivery person came and was saying directly, they need extra money to deliver the order. Or else they will reject it and return.
      I told, I have already fully paid it online and Rs 129 exchange fees was added. So what is the extra charge about. If you dont want the exchange, cancel the exchange, I'll pay the extra Rs 1600 on amazon, let me talk to customer care and confirm it. The delivery boy told, No we dont have time for that, You do all of these customer care thing just and went away.
      I immediately reported this all to the amazon customer agent, both on chat and call. They told, the order will be reattempted for delivery the next day with another delivery agent and action will taken on this delivery agent.
      But after few miniutes, the order was cancelled. I booked it for sale price of Rs 65000 around, now the price has increased drastically.
      Just because of the scamster delivery guys, I as a loyal customer, waited for the phone for so long, paying money upfront, but still order cancelled and now struck. Feeling totally hopeless and dissapoint to the core. This is the ecommerce reality of India now!

  • @aviseksharma1843
    @aviseksharma1843 Před 2 lety +6

    Thank you very much for making me aware of it.

  • @thejaser2655
    @thejaser2655 Před 2 lety +2

    same problem with flipkart. they once said that the phone they take on exchange will be reselled, so no scratch on the body accepted. even paint loss

  • @TheKoushikdas
    @TheKoushikdas Před 2 lety +56

    I too faced a similar kind of incident while exchanging phone with Amazon. I had to cancel the initial order and later re-ordered the new phone and exchanged it. The 1st delivery person was a bit of a fraud whereas the 2nd delivery person was very nice and exchanged my phone without even asking anything. Seems like few Amazon delivery people are always trying to fool the customers by cheating them. Thanks for sharing your incident over youtube so that it can be seen globally.

    • @conquerorofevil8776
      @conquerorofevil8776 Před rokem

      well whole indian is curropt mostly. even in govt. they are sitting there to earn extra.

  • @rohitk5099
    @rohitk5099 Před 2 lety +23

    Even in Flipkart same thing is going on. Just happened to me last month-- but he didn't ask me for money to repair for that minor scratch. But the stroy was the same that delivery guy called one person and he talked about the issue.

  • @subratshrivastava7487
    @subratshrivastava7487 Před 2 lety +13

    Yesterday i bought Poco F3 GT from Flipkart in exchange of my Redmi Note 9. My Redmi Note 9 was in new condition.
    Delivery boy impressed by my Redmi Note 9 and he decides to keep this phone instead of handing it to Flipkart.
    In evening i got a message that i cancelled the exchange of Redmi Note 9 as i want to keep it with myself 😂

  • @dreamflasher00
    @dreamflasher00 Před rokem +2

    This has happened to me today in Pune. Flipkart delivery guy asking for ₹1300 saying that the colour has faded a bit of the mobile. I was not at home, but my parents were. He then asked my Dad to get the screen protector removed for which my Dad went to a mobile shop as he couldn't remove it. And at that time the agent left stating he needs to do another delivery. That was around 3 PM and he hasnt returned yet

  • @RamChandra-yw9jl
    @RamChandra-yw9jl Před 2 lety +3

    Thank u sir your video is very informative Aap bohot sahi sahi videos banatey ho great work sir

  • @abstralearn7982
    @abstralearn7982 Před 2 lety +47

    I am a guy who always likes to change his phone yearly. And every time I try for exchange but the delivery boys never accept my phone. What they do is hand me my new ordered phone and don't do any scam like this but they simply refuse to take the phone as an exchange. They figure out some minor problem in the phone like a small scratch (not visible to naked eyes) and
    and say "Ye phone nahi chalega."

    • @chiragjain6351
      @chiragjain6351 Před 2 lety

      Same

    • @MANISHKUMAR-dh7nx
      @MANISHKUMAR-dh7nx Před 2 lety

      Same

    • @varunmittal3617
      @varunmittal3617 Před 2 lety

      Pura pese lete hai new phone ka phr?

    • @techgamingwale1402
      @techgamingwale1402 Před 2 lety

      Bhai isse aacha kisi offline dukandar se baat krke lelo phone...mene bhi ese hi kiya...ek dukandar h jo ye online phones wala kam krta h(asaan bhasha m black marketing of phones)...usne mene kai baar phone liye h bcoz vo jyada profit nhi rkhte online wale pe(500-1000 compared to 1500-2000 of other shops)...mene poco f3 gt lena tha(8/256) jo tb 30449 ka mil rha tha...cash on delivery bhi available tha...but the thing was ki mujhe apna purana phone bhi dena tha(redmi note 7 pro) and mujhe pta tha ki ye flipkart wale bohot pnge krte h exchange krne ke liye(specially scratches wale phone pe and mere wale pe bohot scratches the as m bina tempered ya cover ke use krta tha)..so I knew ki flipkart wale 6000 ka offer de to rhe h..but baad m pnge karenge...so mene uss dukandar ko phone dikhaya and btaya ki flipkart to 6000 de rha h..pehle vo kehta ki 27000 m denge nya phone purana wala leke(30499+551profit-4000 of old phone=27000)...fir mene thoda baat vgera kri and 26000 m baat khatam..so basically mujhe mere old phone ki value (2-2.5 years old with a lot of scratches) 4500 mil gyi which wasn't bad and unhone mujhe mera f3 gt mngwakr de diya....all that is better than flipkart or Amazon exchange

    • @shivamgora8488
      @shivamgora8488 Před 2 lety

      Can I exchange mobile with duplicate screen??

  • @whoaadilkhan
    @whoaadilkhan Před 2 lety +4

    Yes bro these scams are going on. Some executives are so corrupt and some are good too.

  • @MrunalMirani
    @MrunalMirani Před 2 lety +4

    Exactly same happened with me i have dust inside display & touch so the guy was rejecting my exchange phone i asked him let wait for 2-3 hour I'll fix it & give it to him but he was keep insisting me to pay the amount I'm getting as exchange & take the phone without any offer. So i denied him & cancelled the order unfortunately

  • @sandeshgupta4396
    @sandeshgupta4396 Před 2 lety +10

    It's better to call tele caller executive in such situations. To know why 2 delivery guys?
    Jholers should be punished.

  • @devpatil7131
    @devpatil7131 Před 2 lety +6

    Thank you for making this video 🙌

  • @ashaazkhaja7203
    @ashaazkhaja7203 Před rokem

    Thank for sharing your Incident brother and educating about unknown Scam, Keep updating and Goodluck

  • @anirudhcodes
    @anirudhcodes Před 2 lety +5

    Customers are at mercy of delivery boys, Amazon will never change. Looks like offline market is better

  • @imrose1243
    @imrose1243 Před 2 lety +18

    I also faced the same with flipkart but flipkart has their system of cost cutting due to damage which amazon doesnt have..but still it depends upon the delivery boys decision...here definitely scam is going on...

  • @bipinptkr12
    @bipinptkr12 Před 2 lety +5

    Yes same happened with me from Flipkart delivery boys asking me for 1k due to side panel but I hadn't gave him a single rupee.

  • @drishalballaney6590
    @drishalballaney6590 Před 2 lety +3

    I had a really strange case today
    I purchased mi 11x and wanted to exchange for redmi note 9 pro max
    On day of delivery, it showed: order cancelled as the product did not meet requirements
    but the STRANGEST Issue: no one came to the house to deliver, the seller was not picking up my number, the amazon support tried to re do the delivery, and the delivery guy AGAIN cancelled it there

  • @deepansharya1111
    @deepansharya1111 Před rokem +3

    This is TRUTH! They don't accept old phones even if it is in perfect condition and try to find minor scratches to cancel the exchange

  • @SSS-dd1um
    @SSS-dd1um Před 2 lety +7

    Its all going without the knowledge of higher authorities of Amazon.

  • @sampadbag6629
    @sampadbag6629 Před 2 lety +4

    Please share your experiences of iqoo7 in your next video and explain, is the upgrade is significant or not from op6t.

  • @just_hold_it
    @just_hold_it Před 2 lety +5

    Amazon's delivery partners seems to be smart at their own side.
    Unfortunately we give them 1 star for their bad behaviour which can be harmful for their job also.

  • @santoshr2984
    @santoshr2984 Před 2 lety

    Superb ... thanks for the video man .. good one

  • @Sapedify
    @Sapedify Před 2 lety +4

    Comparatively in my experience Amazon exchange is much easy than flipkart as he don't bother to check much.. only switch on and imei

  • @brendanfigueiredo
    @brendanfigueiredo Před 2 lety +32

    When it comes to Flipkart atleast based on the conditions mentioned for exchange, slight scratches or discoloration on any of d sides (of the phone) will not matter. There won't be any deduction in the exchage value.

    • @bitcoinBH
      @bitcoinBH Před 2 lety

      CAUTION!PROBLABLY BESTBUY IS GOING BROKE AND GOING INTO A EXIT SCAM! I have now 5 case numbers to show proof bestbuy is having problems with refunds: (266063930, 266312407, 266508449, 266600407, 266691994). Plus if you search on CZcams for "Best Buy Really SUCKS! My Terrible Experience" you will find a videos wich shows that there are a lot of other problems customers are facing. It can still be going for months before it broke. Dont buy there anynomre!!!

    • @imkaifmohd
      @imkaifmohd Před rokem

      Are You Comedy Me?😂
      Flipkart Deducts 3-4K On Just Simple Scratches

  • @jeewan.kalkhundiya
    @jeewan.kalkhundiya Před 9 měsíci

    Thanks Chandan, for very informative and lovely video

  • @Unwritten_Endings
    @Unwritten_Endings Před 2 lety +10

    This happened with me too when I ordered a phone for my mom from flipkart too.. But the amount he demanded was just Rs250 so we let it go.But this didn't happen with Amazon .. the delivery guy didn't even ask for the original charger

  • @HareshAchpilia
    @HareshAchpilia Před 2 lety +35

    That's's a common occurrence I guess. One of my friend had a similar issue where his phone was being refused by the guy who came to deliver and pick up new phone , He asked him to pay full value for Amazon product and offered to buy the old phone at very low value as compared to price given in exchange offer HimSelf .My friend cancelled the order . Placed another order after 2 days ,the second time it went off smoothly. So I guess it depends on the persons call who comes to pick up and deliver the new phone. Earlier there was single person for pick up and delivery not sure when they started with two people team.

    • @abhiii777
      @abhiii777 Před 2 lety +1

      This is also happened with me i was smart my moto g phone exchange price was 2500 but delivery boy didnt accept the phone. So i paid total mobile cost of 10k
      Then i sell my moto g phone at 3k 😂

    • @bitcoinBH
      @bitcoinBH Před 2 lety +2

      ATENTION! PROBLABLY BESTBUY IS GOING BROKE AND GOING INTO A EXIT SCAM! I have now 5 case numbers to show proof bestbuy is having problems with refunds: (266063930, 266312407, 266508449, 266600407, 266691994). Plus if you search on CZcams for "Best Buy Really SUCKS! My Terrible Experience" you will find a videos wich shows that there are a lot of other problems customers are facing. It can still be going for months before it broke. Dont buy there anynomre!

  • @i_sumitpanda
    @i_sumitpanda Před 2 lety +12

    This is so true ... even for Flipkart... thanks for bringing it into limelight.🙏🏽

    • @sukhmeetsingh9520
      @sukhmeetsingh9520 Před 2 lety +1

      Yes both Flipkart and amazon resort to such tactics..
      In my case, Flipkart delivery person straight away refused to exchange the old phone and had to pay cash for the exchange amount.

  • @chitrarth
    @chitrarth Před 2 lety +114

    I have done exchange 4 times till date through amazon but the process was really smooth, only delivery person checks and were very helpful and for certain devices during extra 2000-5000 exchange schemes you can actually get more money ( latest i got mi 11 lite 4g ne for 13500 after exchanging my k20 pro + bank discount)

    • @Rahuldeb11
      @Rahuldeb11 Před 2 lety +3

      Body me thoda scratches ho to lete hein kya ph ? And box bhi dena padta hein kya ?

    • @chitrarth
      @chitrarth Před 2 lety +5

      @@Rahuldeb11 mere main scratch nahi the, policy ye hai ki body pe dent nahi aur screen pe scratch nahi, baki halka fulka ho to delivery person pe depend karta hai, but le lege and phone on hona chaiye bas, bill box charger kuch b nahi chaiye, charger de do to thik hai warna nahi b chalega bas phone de do

    • @chitrarth
      @chitrarth Před 2 lety +3

      @@Rahuldeb11 itna tension mat lo nahi lega to diff pay karna padega else return kar dena

    • @Rahuldeb11
      @Rahuldeb11 Před 2 lety +1

      @@chitrarth TNX fr reply brother

    • @charanmahto7057
      @charanmahto7057 Před 2 lety

      Bill leta h kya bhai mere paas gum gaya hai kyoki

  • @nisarga2397
    @nisarga2397 Před 2 lety +1

    Thank you so much for providing this information..

  • @pratyushpulak1245
    @pratyushpulak1245 Před 2 lety +6

    Same thing happened to me with flipkart in Surat, i cancelled the order

  • @TheRawKing
    @TheRawKing Před 2 lety +88

    It happened with me also. I exchanged my Redmi note 7 for Poco X3 Pro on Flipkart. It was clearly mentioned on Flipkart's T&C page that no other accessories of the phone is required, you just have to give your phone only.
    But the delivery boy started arguing that all accessories (including charger, data cable, case and phone's original box), has to be submitted for a successful exchange. And, at the end he took all those things with him. This happened with me in Bhopal, MP. 😔😔

    • @Amazingplayer1012
      @Amazingplayer1012 Před 2 lety +1

      Wtf 😂 read your words again

    • @monster1550
      @monster1550 Před 2 lety +2

      @@Amazingplayer1012 😂😂

    • @nilanjandutta_
      @nilanjandutta_ Před 2 lety

      Bro you shouldn’t have given him it happened with me twice and I denied twice and they didn’t ask any further questions

    • @thenaivesamosa3220
      @thenaivesamosa3220 Před rokem +1

      @@nilanjandutta_ Bhai, The flipkart's site clearly mentions that the Charger and box should be with the phone while exchange!

  • @Lipitive
    @Lipitive Před 2 lety +5

    Exchange system is very smooth. I just need to complaint if anything like this happens and that will be a blunder for that delivery boy. My friend is a manager with eKart logistics and he told me about some of his delivery boy doing same fraud with the customers who caught and then suspended.

    • @vipulsahu8373
      @vipulsahu8373 Před 2 lety

      Can i pay the price of exchange at the same time if exchange got rejected

  • @somerajbose74
    @somerajbose74 Před 2 lety +11

    I find cashify to be the best option to sell phones

  • @MithileshMundada
    @MithileshMundada Před 2 lety +45

    Same thing happened with me in Nashik (MH) but I refused to pay him. Got the order cancelled, got refund and bought new offline..

  • @mukeshbhatt6960
    @mukeshbhatt6960 Před 2 lety +9

    My experience with Flipkart is worse. They just reduce price of old phone.

    • @unmeshgupte6104
      @unmeshgupte6104 Před 2 lety

      Yes this thing happened with me also. But, the thing was I almost cancelled the order & delivery person had no issues with it. Yet my family members pushed me as it was in discount price.

  • @tarunsingh9912
    @tarunsingh9912 Před rokem +1

    I exchanged two smartphones with Flipkart, they accept minor scratches and don't deduct any value from the phone, so their exchange policy is pretty good.

  • @jix5353
    @jix5353 Před 2 lety +2

    good thing ki amazon ne 3 section bna die phone ki condition ke hisab se without much cost cutting.... even phone with cracked screen will be accepted

  • @rijelmehedi7723
    @rijelmehedi7723 Před 2 lety +3

    This video is important.And it happens often.

    • @bitcoinBH
      @bitcoinBH Před 2 lety

      CAUTION!PROBLABLY BESTBUY IS GOING BROKE AND GOING INTO A EXIT SCAM! I have now 5 case numbers to show proof bestbuy is having problems with refunds: (266063930, 266312407, 266508449, 266600407, 266691994). Plus if you search on CZcams for "Best Buy Really SUCKS! My Terrible Experience" you will find a videos wich shows that there are a lot of other problems customers are facing. It can still be going for months before it broke. Dont buy there anynomre!!!

  • @arunavabanerjee1315
    @arunavabanerjee1315 Před 2 lety +11

    Thank you for making this important video.

  • @ArunSinghDhaliwal
    @ArunSinghDhaliwal Před 2 lety +4

    same thing happened with me in 2017 when I exchanged Redmi Note 3 for buying Honor 8 Pro. The delivery guy was arguing over a minor scratch on the chasis. I told him its quite normal with old phones but he resisted to deliver. But then I told him that I'll call customer care to cancel the order and will tell the situation with them. Then I told him not to do the delivery. But then somehow he said ok to deliver and take my old phone with him.

  • @eshangupta8918
    @eshangupta8918 Před 2 lety

    Sir from where you have ordered ur iPhone online or offline online so from Amazon or Flipkart

  • @jaikumarsagar
    @jaikumarsagar Před 2 lety +19

    Happened when I bought a refrigerator in exchange on Flipkart. The delivery guy reduced the exchange amount of old refrigerator by 1000 rupees and told me that it won't be acceptable as company orders. He even called someone saying that it was his senior official and he is refusing to pay the full amount. I had to get rid of the old refrigerator so I had to settle for less amount but he told me that if I pay the delivery person an amount of 700rs, they can give me the full exchange value. It was a scam. I and they both knew that I am going to stuck with that old refrigerator and somehow with the help of this scam they made me pay that extra rs700. Don't fall for these guys, people like them can be found working in any company. Beware.

  • @True-Striver
    @True-Striver Před 2 lety +5

    My new fireTVstick 2021 is showing a message while setting up "fireTVstick is unable to update" 😕
    Please help 😕

    • @vanshajdhingra6866
      @vanshajdhingra6866 Před 2 lety

      Why don't you contact Amazon customer cares

    • @True-Striver
      @True-Striver Před 2 lety +1

      @@vanshajdhingra6866 they've useless excuses and demand more time

  • @rajvardhanpatil9899
    @rajvardhanpatil9899 Před 2 lety +1

    Flipkart exchange policy says, it shouldn't have cosmetic damage,colour fade & even weather impact (Yes for old phone) ...
    We should return their new phone as same way & scratch, marking, rupture on box consider as "cosmetic damage"

  • @gollapelliabhilash8194

    Bro please reply,i am having redmi 8 ,where back guard paint gone for half area,,will it be accepted for exchange,except that everything is perfect

  • @akshayraodotnet
    @akshayraodotnet Před 2 lety +14

    Happened with me too but on Flipkart Deliveries. They were not ready to take phones having minor scratch...which doesn't make any sense when it's exchanging old for new. I had to let go my order!!

  • @anikpal2768
    @anikpal2768 Před 2 lety +15

    I live near Kolkata here Amazon exchange is working properly as they told in their website they also accept small dent or scratch but in Flipkart if your Phone is somehow bend they reduce the exchange amount but accept the scratch in body.

    • @bitcoinBH
      @bitcoinBH Před 2 lety

      CAUTION!PROBLABLY BESTBUY IS GOING BROKE AND GOING INTO A EXIT SCAM! I have now 5 case numbers to show proof bestbuy is having problems with refunds: (266063930, 266312407, 266508449, 266600407, 266691994). Plus if you search on CZcams for "Best Buy Really SUCKS! My Terrible Experience" you will find a videos wich shows that there are a lot of other problems customers are facing. It can still be going for months before it broke. Dont buy there anynomre!!!

  • @vinitrsingh
    @vinitrsingh Před 2 lety +1

    Flipkart also doing same thing....i just brought oppo Reno 6 exchange of i phone 6s . When i exchange the phone there showing me 9750 but when he comes and check my i phone 6s he tell me he saying that your phone have some screches that's why you have to pay 1900 more ..t

  • @williamadams5034
    @williamadams5034 Před 2 lety

    So, I've exchanges 2-3 phones at amazon. And the only thing they check is the display and the IMEI, nothing else. I've given a phone with *dent* in the side chassis. And one had a few scratches at the back. And no issues it got exchanged. No idea about Flipkart though.

  • @supriyomondal8829
    @supriyomondal8829 Před 2 lety +10

    Same thing happened with my friend last year. He was just trying to convince us to take the delivery same day. Ultimately we cancelled the order. The money of the overall value he was deducting from the exchange value was un acceptable. But jate time yeah bol raha tha ki customer aise phone exchange pe daal dete hai aur hum le lene ke baad baad m inspection k kuch galat paya jata hai to apna paise se kat jata hai. Same chiz mne bahut food delivery wale bando ko bhi bolte suna hai ki given time pe deliver nahi kar paya to khana to free ho jata hai but us delivery wale bande ke incentive se katta hai. Khair not sure actually aisa hota hai ki nahi. Just mujhe lafda nahi chahiye tha to mne order ho chance kar diya

    • @SarcasticSindhi
      @SarcasticSindhi  Před 2 lety +7

      Sab pagal bnate hai

    • @aniketmehta1
      @aniketmehta1 Před 2 lety +3

      Kuch nhi hota bhut emotional fool bnate hai... Bhai delivery vale maze lete hai bus... Company ulta inko kabhi support krti hai abb..

    • @gauravdlh
      @gauravdlh Před 2 lety +1

      Bro main khud ek seller hu amazon flipkart pe aur ye cheez hum log kitne time se jhel rahe hai hum hi jaante hai, customer ki to chodo seller ko kitna nuksaan hota hai jiska koi idea nahi hai, packaging, transportation, then refund and no re sale aftet return ye sab loss seller ka hai.

    • @aniketmehta1
      @aniketmehta1 Před 2 lety

      @@gauravdlh to applog yeah bat upr le ker jayo na... Kyu ki last mai sabkuch delivery vale k behaviour par he depend krta hai...!! 😬🤔
      Same with CAB drivers too
      Kai online review mai products ki jegh delivery ko gali dene k liye 1star de dete hai🤣🤣

    • @gauravdlh
      @gauravdlh Před 2 lety

      @@aniketmehta1 agree with your comment aniket but aap khud sochiye kya sellers ne koi step nhi liya hoga, hum log unlimited queries raise kar chuke hai but due to policies kuch nahi hota coz lastly buyer ko apna paisa mil jata hai and seller wahi ke wahi unko milta hai negative comments and feedback

  • @manishverma9395
    @manishverma9395 Před 2 lety +7

    If they do this scam with the current generation of people then the delivery boy is one big fool.
    But I can see how they can fool elderly or children.

    • @nishantrawat9721
      @nishantrawat9721 Před 2 lety +1

      Hi Manish
      I feel its rather not about the generation. The problem is you cannot report such issues anywhere as these guys are third party and no direct complaints can be made against them. At the end of the day the customer is at a loss with wasted time and energy.
      Its a loophole in these process which they are exploiting. This should be takenup by reapective companies to improve customer experience.

  • @RushiKhara-jo1vt
    @RushiKhara-jo1vt Před rokem

    Nice story
    You are a very good story writer.

  • @EkHindustani0
    @EkHindustani0 Před 2 lety +2

    Sir mai bhi Amazon delivery driver hu or exchange ke time pe jo customer ka old phone hota hai usme 3-4 steps hoti hai 1. Mobile screen check 2.Body chak 3.Amazon app 4 digit pin 4.Imei no. Or aagar mobile damage hai to uska damage ka photo nikalke company ke WhatsApp group PE dalke senior logo ka permission leke done Kiya jyata hai. Agar phone phelese damage hai to use exchange place karte time udhar options hote hai or agar phone exchange nahi hota hai ya aap nahi karna chate to aap exchange ke jage cash pay kar sakte ho jo exchange amount hai o

    • @nproductions_128
      @nproductions_128 Před 2 měsíci

      Bhai mera back panel toot gaya tha maine replace kiya hai uska glue dikh raha hai . Exchange possible hai kya ?

  • @vibhutiphotography8103
    @vibhutiphotography8103 Před 2 lety +3

    Thank you so much ❤️

  • @avenawkarts
    @avenawkarts Před 2 lety +3

    Thank You So Much 🥰

  • @priyanshulabh2818
    @priyanshulabh2818 Před rokem

    your video just save a customer from a fraud thats me thankyou

  • @rohilsalgaonker1984
    @rohilsalgaonker1984 Před 2 lety

    dear sir, .,
    i work at amazon in delivery goa but for your concern we take the phone as it is we only check if the display and back panel. minor scratches are excepted.

  • @TanmayMandole
    @TanmayMandole Před 2 lety +7

    Thanks for sharing your experience with us sir, maybe this things will help us in future 🙂👍.

  • @ajeet.islost
    @ajeet.islost Před 2 lety +3

    Thanks for the precious information 🙏❤️

  • @ashokthejab9713
    @ashokthejab9713 Před 2 lety

    Informative !!

  • @Vesta32
    @Vesta32 Před 2 lety +1

    I recently exchanged my techno spark 5 pro with Iqoo Neo 6. There was no verifier and there was one small scratch but he didn't say anything.

  • @harshalraval1088
    @harshalraval1088 Před 2 lety +5

    Very useful 👌🏻 thank you.

  • @Adgjmptw343
    @Adgjmptw343 Před 2 lety +6

    The local hub which delivers the product is responsible for acquiring and reselling the exchanged products.
    It's a scam and the head of the hub manager is also involved.
    They want to get the phone at as low as possible , lower than what offer by the website.

  • @ibunlimited
    @ibunlimited Před 2 lety

    Thanks for the heads up. 👍🏻

  • @Akarshit_Dawra
    @Akarshit_Dawra Před rokem

    Same thing happened to me when buying my current phone from Flipkart 2 years ago. There was a single dot dent that can't be seen with naked eye on my previous phone. So i simply didn't gave it for exchange and sold it on olx for higher price

  • @monster1550
    @monster1550 Před 2 lety +5

    Pro Trick:- Call Your friend Before Exchange Time Then That Delivery Boy Won't Try To Cheat With You.
    Personally Experienced.

  • @AdityaAmbadkarProfile
    @AdityaAmbadkarProfile Před 2 lety +5

    Same thing happened to me...Paid extra 1200/-
    It's usual for Amazon...
    Most of the city they are doing same..

    • @vipulsahu8373
      @vipulsahu8373 Před 2 lety

      Can i pay the price of exchange at the same time if exchange got rejected

  • @soumyaranjan1409
    @soumyaranjan1409 Před 2 lety

    Bro Amazon per exchange karne k liye kya jis phone ko exchange karna hai usme Amazon app ko install karna hoga?? And usme Amazon registered number b dalna hoga??

  • @prochnost0489
    @prochnost0489 Před 2 lety

    Same on flipkart also. The delivery guy was asking for money. I went to their office and met with manager. The manager had no issue with that phone