8 cruise ship passengers stranded in Africa after missing all-aboard
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- čas přidán 1. 04. 2024
- A group of Norwegian Cruise ship passengers have been left stranded after missing the all-aboard time during a stop off the coast of Africa. NBC’s Kelly Cobiella reports for TODAY and passengers Jay and Jill Campbell speak out on their efforts to get back on the ship.
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#cruiseship #norwegiancruise #travel
If you book a private tour, the ship does not have to wait for you. That’s all cruise lines.
nope allways be ready to get back to the ship set timers
@@rainbowgaming8441 I agree but still the ship was still there, it sent a tender back with their passports, there's no reason the people couldn't have gone back to the ship.
These were experienced cruisers who knew the rules. You can't make a whole ship wait for you. They deserved to be left and they don't deserve an interview to whine about it.
Western Union exists. So do airlines. GROW UP and DEAL WITH IT !
Exactly!
Maybe a chance to either milk the cruise line or gain public sympathy?
The privileged playing the victim card, as always. 😡
I agree... Rules are Rules... They can't be treated differently then anyone else.
The titled is innaccurate: should be SHIP DEPARTS ON TIME AS ENTITLED PASSENGERS EXPECTED THOUSANDS OF OTHERS TO WAIT FOR THEM.
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Another title: ‘Group Decides To Save Some Bucks, Books Own Cruise Tour, Costs Them Thousands More’. 😂
Exactly!
while I agree and have always booked excursions through the Ship I am on for this very reason...what is wrong having a little compassion? they didn't do this on purpose. It doesn't sound like they are acting very entitled, they seem to be pretty giving people..
Simply put, exceptions cannot be made for a few that will impact all the other passengers. Otherwise it opens the door to requests for all types of exceptions. Book tours through the cruise ship even if much pricier, or you yourself are accountable if you miss the ship’s departure time.
I say this with all due respect as I almost missed my cruise (by 5 minutes) because I had a cheap friend who insisted on doing our own tour with a private tour company to save a few bucks. I will never do that again.
This couple is nothing but excuses after excuses. Apparently 99.9% of the people on that cruise figured out how to comply with one simple rule: Must be back by 3pm. Instead of blaming the cruise for being "too rigid", how about just own up and say I made a mistake? Pathetic.
That's very true, but if you watch the video, you'll learn that they were on a tour with a tour company. They didn't explain the reason the tour company was unable to get them back to the ship on time. It's common practice to get off the ship and tour the area, but the travelers are kind of at the mercy of the company taking them on the tour. They've probably done this several times on the cruise with no problems. It sounds as though this time was not their fault. Another problem is that the ship's clock is often not the same as the destination's clock. Passengers should know this.
@@lizardas They tell you over and over again ship time vs. land time. They didn’t listen TFB.
Exsctly!!!
@@lizardas Tough crap. You disembark, you take that risk. What, is the entire world supposed to delay their vacation because of them? It maight not have been their fault, but regardless, its their responsibility. You cant hack it, dont go on a cruise. Keep your as$ home. Or on the boat.
I would’ve been on 1:30 hour before that all aboard
They were not “stranded”. They were late and their ride had a schedule to keep. There is a difference.
This is why you book your tours through the cruise. Don't book a private tour. At least their tour operator reached out to the ship.
I was curious on how their tour operator was able to contact the ship captain? Was his number on a bathroom stall wall?
"reached out" but did they make a connection. Waving one's hand into the air in the direction of the ship probably doesn't count.
@@franksnowboarder Please Frank, use some common sense, here and from now on. Every local tour guide/operator has contact information to the Harbor Master, Port Authority and Coast Guard and they have access to phone the ship's bridge. The tour operator would have called their local port contact people and they would have patched the call through from the tour operator to the ship.
@@ruthmauel3195Simma down now…
I'm curious as to why this is a news story.
Anything regarding cruise ships or Boeing is a media story. If a tire, made by Goodyear, installed by United Airlines, blows 10 years after the plane is delivered by Boeing to United, it will be a Boeing story.
Stupidity is often top of the list.
Slow news day for multiple outlets?
Because DJT paid his $175 million bond, so they can't seize his assets.
What's wicked AND awesome, about gardening? Give me a 4 sentence paragraph.
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Self inflicted damage. It is not the cruise lines issue that your privately arranged tour operator was late.
It is a very common practice that passengers take a 3rd party shore excursion because the ship never has enough shore excursions available for all of their passengers. Also, Norwegian is the worst cruise company for developing tours for anybody except for the very fit passengers. The fact there is a paraplegic in this group speaks that the only way that this paraplegic person could go on a shore excursion was through this 3rd party tour operator.
Please everybody, think with common sense before accusing this group of 8 passengers as not being responsible and in fact, even reckless.
They were not irresponsible.
The ship's captain is the one who was acting with a mean spirit, so much so that the captain refused to take calls from the Coast Guard, Harbor Master and Port Authority when the ship was still fully anchored and in the bay in front of pier.
Even a SpaceX rocket has a 2+ hour launch window.
Planes are notoriously late to leave on time and planes will dispense with their scheduled departure time to wait for passengers on a connecting flight.
@@ruthmauel3195 That is some great satire.
@@ruthmauel3195You’re blathering abject nonsense. All ships rely on tides. Tides don’t care about precious feelings. They’re not manipulated by pouting and entitlement. When it’s time to go then it’s time to go. Period.
The captain was a big meanie, huh? You’d better avoid cruises and countless other things in your life because reality is a thing that doesn’t care at all about feelings.
@ruthmauel3195 I agree with you on this. I UNDERSTAND COMPLETELY the Cruiseline needs to set rules and policies. The part that irks me is the Captain refused to send a letter to the NEXT PORT OF CALL to permit the passengers board. That's why they had to travel thru 7 countries to get to Senegal. The nay-sayers in this post make it sound like they have never been seriously ill or they have never been late in their life. Jill, the stranded passenger stated there was a Duty of Care that was ignored, which I agree with her. May God help the people in this post that they never have a stroke and never inconvenience anyone.
@@stephaniedavis6531 The captain refused because the ship couldn't dock due to bad weather.
If this was an airplane instead of a ship, would they have expected the plane, with all other passengers already boarded, to wait for those who are late due to their own fault?
No, they would have expected the plane to turn around, land and then let them board
@@sumdolt8948 "white entitlement"!!!!
Even a SpaceX rocket has a 2+ hour window for launching.
Planes are notoriously late in departing from their scheduled departure time.
Planes will even wait to accommodate incoming passengers from a connecting flight.
This Norwegian Dawn ship did not have a scheduled port the next day so they could have easily accommodated this group of passengers by waiting an extra 15 minutes.
Please everybody, stop being so harsh and please have some common sense and compassion.
@@ruthmauel3195 planes will wait if you connection from the same airline/ code share partner is delayed. They won’t wait if you decide to go on a tour privately in between connections and your tour gets delayed
@@user-uj5gz1gx6o are you suggesting only white people act in this manner?
You don't book a tour with a private company unless you're sure you will make it back. If you want to ensure making it back , you book a tour through the cruise ship.
Obviously unknown to you, but it is a very common practice to book a tour through a 3rd party and not through the ship's shore excursion team because the ship never has enough provision for all of the ship's passengers to buy a tour through the ship. Norwegian is the worst at developing shore excursions for anybody except for perfectly fit and able bodied people. The fact that a paraplegic person was on this tour is because obviously the 3rd party tour operator was able to accommodate a person in a wheelchair So that was their only option. We were on a 28 day Norwegian cruise and they never had *one* tour that accommodated people in wheelchairs, of which there was several people on board that were in wheelchairs and who wanted to take a ship's shore excursion. Whether it be for reasons of accommodation for a wheelchair or that a ship doesn't provide enough tours for their passengers, it is certainly not about wanting to get a cheaper tour that people are forced into taking a 3rd party tour.
Even a SpaceX rocket has a 2+ hour window for launching.
Planes are notoriously late in departing from their scheduled departure time.
Planes will even wait to accommodate incoming passengers from a connecting flight.
This Norwegian Dawn ship did not have a scheduled port the next day so they could have easily accommodated this group of passengers by waiting an extra 15 minutes.
Please everybody, stop being so harsh and please have some common sense and compassion.
@ruthmauel3195 It is obviously known to me I have cruised dozens of times. This is the chance you take. I always book private tours taking the risk. Luckily i've never had a problem.
@@ruthmauel3195 Think about the ship's perspective. I'm not against taking a private tour but that's a risk you take when booking a private tour. It's clearly stated so before booking of the risk. The captain may face disciplinary action by the company if the cruiseline is late for any reason especially if it's not the ship's fault. Other passengers may have scheduled arrangements that if they're late they will also be penalized (flight, hotel, etc.), and the ship will be penalized. This means it costs lots of money to be late for whatever reason. Nobody wants to wait for late passengers that already know the risk if their job is on the line. Moreover, the port tour is a luxury activity, not some life saving requirement you must have, so don't expect any sympathy from others.
@@caib714 Excellent analysis for all the people that don't understand cruising. I used to work at the port and have cruised many times I understand all of this
NCL, Thank you for not waiting for people who should be back onboard on time and delaying over 3000 passangers who were back on time.
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They missed the cruise ship. Seems like they are really milking the situation? It is not the cruise ships fault that your tour ran late. Nobody was stranded.
This is why it's not worth doing an excursion sometimes. You never know what can happen. I remember my friend almost missed her flight back from Hawaii. I tried to tell her it's not a good idea when you have a flight the same day in a few hours. Some people don't consider ANYTHING can happen on an excursion that can cause them to miss flights, ships etc.
@@imo.124 All excursions you book THROUGH THE CRUISELINE guarantee you will get back on the ship.
They took a PRIVATE tour and NO CRUISELINE stay longer to wait for you!
@@imo.124I agree people don't think about how things can go wrong- especially those people that fly in to port the same day the ship leaves home port. We always arrive the night before. There's always a way to do an excursion, though, but to make sure you'll get back to the ship you just need to book with the cruise line. It's that simple. We were late in Belize because one of the tour operator's vans broke down and then we hit traffic. It was a long tour with a river boat ride (a long one), lunch in a village and then a drive to Altun Ha ruins. No docks for large ships so we were tendered which, as I'm sure you know, takes longer than just being a pier runner. We booked through the ship, because of the long excursion & being tendered. Plus there's no actual dock so there isn't a space for ship customers to shop and purchase anything. It's not organized like Cozumel or other large ports. We were coming back on the tender boat at sunset & everyone was on the decks & balconies waiting for us only because we booked through the ship. We made it because they waited. In Tortola two people were left behind because they were doing their own thing on the island & things can happen. We booked a helicopter tour there so we had to drive across the island to their itty bitty "open air" airport. We were the only customers there. It was so awesome and we made sure we were covered so we knew we wouldn't be left behind.
Booking an excursion with a private company saves you money. But that didn't work in this situation. Why are they mad at the cruise line? I would be mad at the excursion company.
Why weren't these morons asked "do you think the ship should have waited for you two when (whatever number of people) got back on time as a courtesy to all the others?" I've been on several cruises and worked for a cruise-only travel agency for awhile. Every single cruise passenger is totally informed with no exception that the ship will leave on time, no matter what. Making that time is 100% on the passengers, not the cruise line, not the tour guide, not the local people and nobody else but every single passenger individually.
Why doesn't NBC ask at least one tough question of these people?
Please. It's more of a gossip site. The days of serious journalism has been replaced with pretty, empty, talking heads
Poop stained undergarments.
"These" people didn't look like some unreliable individuals not knowing what they are doing.
Maybe it was a good reason.
The Coast Guard offered to take them and this ship declined, it was not nice
@@non.8994Not safe because the size of coast guard boat.
The wife sounds pretty dumb at the very end, throwing a tantrum and not wanting to reboard the ship because of how “she was treated”. If you don’t want to get back on the boat, why did you fly to Senegal to meet the boat. Fly back home!! This is how cruising work! This whole story shouldn’t be news.
I thought that as well. Why sit for an interview, just go home from an airport
Please get these people off your show. They chose to not follow the rules and now are complaining about it
That is not true.
It was an accident, I don't believe this people did it in purpose .
I have very hard time to believe an 80 years old woman would chose to be late and not to care if she will pass the boarding time, after visiting 120 countries, she was an experienced traveler
Missed the boat? hysterical. They KNEW the tour would be too long and they went anyway???? What kind of stupid is that!
Yah lol
The ship should have waited for them because they're special, unlike the passengers who adhere to the schedule.
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If all the passengers were late then why should we have a schedule? Get your own yacht!
this couple knows someone on The Today Show to be able to get this nothing burger n the air
Yeah. And they keep repeating like its B.N'why ridiculous 😢
I have no sympathy for these stranded people. They broke the rules and they had to accept the consequences.
Should have returned on time. Ridiculous this is even a story.
You should alway check your watch against the ship clock and even then I always planned on getting back 30 minutes to one hour early when I did not take the ship company tour.
it makes for great commentary 😂
Right, after taking 7 flights to catch up with the ship, they may not get on due to customer service, just ridiculous!
@@funnyfarm5555 They probably did plan to be back early and something happened that delayed them on the tour that was unavoidable.
These people feel they are entitled for everyone on the cruise to wait for them… they could spend extra time on that island
They booked a private excursion and missed the all aboard time 🤔
The Today Show should find actual stories to report. No sympathy at all. And then they try to link their irresponsibility to the case of the poor woman who actually had a medical problem--and probably had the insurance necessary to be repatriated. Do the other passengers a favor and stay off the ship.
The today show loves to interview losers no longer watch it
Only a Karen and Chad would say "The ship has ruled but we feel they followed the rules too rigidly" 🤡
Namecalling is so childish
This entitled couple should have known better! Should have been on time!
ZERO sympathy for these 2 entitled whiners. I've cruised before (and booked excursions THROUGH the cruise line), and you accept the responsibility to get back to the ship for departure. They probably want every flight to wait for them, too.
Umm..why is this news worthy? If you miss your time you miss your time lol..that's what happens. Same for planes,buses,trains etc. If you're late you will be left lol
Must be a slow news day.
Exactly!
Even Ubers.
Yeah. Why doesn’t my bus wait at the corner when I am running behind. Geez, I got stuck in a TSA line and was late for my flight and they didn’t wait. I called ahead to let them know. And, my train left me behind at the station because I didn’t check in on time. They should wait for me.
I disagree. You took responsibility for going on a non cruise sponsored tour. They let you know that you are taking a risk, I do wish you a safe return.
Yeah exactly the safety and hospitality for the other thousands of passengers that manage to follow the directions
Who feels sorry for these people that can't make it to where they're supposed to be on time I guess they're not as privileged as they thought they were
They are just making themselves look bad. Entitled fools.
How are they upset with the fact that the cruise ship left them behind!??
Entitlement at it's finest!
Too bad. They knew the rules.
Just imagine getting to the next port and all the people have missed their excursion because they had to wait for people from the previous port to board late! Cruise ships pay to dock for a specific period of time!
I can’t believe this woman blames Norwegian Cruise Line for leaving without them. Every cruise passenger knows the rules, yet she believes those rules don’t apply to her. Just wow!
The couple needs to realize that the local ports have strict departure times as well and will charge huge fines to the cruise lines if they stay over their allotted time
Why is this even a story? I've been on a cruise and they tell you that they will leave your a$$.
3 pm is the finished story. If everyone will come anytime they want then the ship will never make it on time at its destination. I hope they get a lesson.
This is not a news worthy story. Why not cover something that actually matters?
HEY Jay and Jill Campbell,
How many times are passengers warned, verbally AND written, to get back on ship in time. AND are warned they were on their own if they take PRIVATE tours. STOP WHINING
Ships can’t wait for private tours.
Ships DO delay departure if the tour was purchased from official providers approved by the ship’s company.
The ship notified passengers before they left that they would adhere to their leaving schedule and to take ship offered tours to be sure they were. These people took a private tour who didn't make it back in time. No sympathy for them.
Obviously unknown to you, but it is a very common practice to book a tour through a 3rd party and not through the ship's shore excursion team because the ship never has enough provision for all of the ship's passengers to buy a tour through the ship. Norwegian is the worst at developing shore excursions for anybody except for perfectly fit and able bodied people. The fact that a paraplegic person was on this tour is because obviously the 3rd party tour operator was able to accommodate a person in a wheelchair So that was their only option. We were on a 28 day Norwegian cruise and they never had one tour that accommodated people in wheelchairs, of which there was several people on board that were in wheelchairs and who wanted to take a ship's shore excursion. Whether it be for reasons of accommodation for a wheelchair or that a ship doesn't provide enough tours for their passengers, it is certainly not about wanting to get a cheaper tour that people are forced into taking a 3rd party tour.
Even a SpaceX rocket has a 2+ hour window for launching.
Planes are notoriously late in departing from their scheduled departure time.
Planes will even wait to accommodate incoming passengers from a connecting flight.
This Norwegian Dawn ship did not have a scheduled port the next day so they could have easily accommodated this group of passengers by waiting an extra 15 minutes.
Please everybody, stop being so harsh and please have some common sense and compassion.
Hmmm... A Para, a pregnant woman and a cardiac patient all go on a independent tour and miss the boarding time. Then they get mad because the ship won't wait for them? How nice. Imagine the liability if someone were injured during the transfer from the small boat (Non-tender) to the ship. Siding with the NCL Captain (Who was undoubedly hearing it from Corporate for the same reasons and not being underway.
.
Keeping a ship in port after scheduled deparure is expensive. Very expensive.
But..but..They called ahead! (I jest. 😉)
How anyone thought it was a good idea to chase a massive cruise ship in a tiny boat is just beyond me. The captain was absolutely right to refuse such a transfer.
We missed the ship in Mazatlan and had to fly to Cabo. We took full responsibility and dealt with it.
Because you are responsible and understand the rules! Glad you were able to figure it out..
Booey Hooey, it's always someone else's fault. 😢
I know
"The well being, the safety of their customers should be their first priority." Why do they think their safety/ well-being is more important than that of thousands of customers and staff on that entire ship that ACTUALLY RESPECTED THE RULES? I have to agree with everyone else in the comment section that this group is self-entitled. They also don't acknowledge all the extra work/ resources the cruiseline is putting into getting them to re-embark at another location.
🧐"Without credit cards, without medication..." this was your fault!!! Planes, ships, trains all leave on time. What a Karen.
Exactly! And even worse, not carrying their passports?
@@debralowe6437 Cruise ship usually keeps them for the duration of the trip. I understand ship did leave them with authorities before they sailed away. But who goes somewhere without at least bringing a wallet
Getting back to the ship is the cruisers responsibility when you've booked an excursion not sponsored or affiliated with the cruise ship. Sorry you missed the ship, but it's on you...
No one in their right mind would ever let that happen- don’t take private excursions when you have solid times to get back on a cruise ship- you wouldn’t mess with your flight would you?
Obviously unknown to you, but it is a very common practice to book a tour through a 3rd party and not through the ship's shore excursion team because the ship never has enough provision for all of the ship's passengers to buy a tour through the ship. Norwegian is the worst at developing shore excursions for anybody except for perfectly fit and able bodied people. The fact that a paraplegic person was on this tour is because obviously the 3rd party tour operator was able to accommodate a person in a wheelchair So that was their only option. We were on a 28 day Norwegian cruise and they never had one tour that accommodated people in wheelchairs, of which there was several people on board that were in wheelchairs and who wanted to take a ship's shore excursion. Whether it be for reasons of accommodation for a wheelchair or that a ship doesn't provide enough tours for their passengers, it is certainly not about wanting to get a cheaper tour that people are forced into taking a 3rd party tour.
Even a SpaceX rocket has a 2+ hour window for launching.
Planes are notoriously late in departing from their scheduled departure time.
Planes will even wait to accommodate incoming passengers from a connecting flight.
This Norwegian Dawn ship did not have a scheduled port the next day so they could have easily accommodated this group of passengers by waiting an extra 15 minutes.
Please everybody, stop being so harsh and please have some common sense and compassion.
This group would.
@@ruthmauel3195 Dummy. Ship didn't have excursion for wheel chair person because they would not be able to negotiate stairs or whatever obstacle on the tour. they are not under stupid U.S.rule to accommodate every one.
Passengers paid enough for the cruise. They don't have to extend sympathy or compassion to any one.
All passengers had plenty of time to book excursion, by not at last minute.
@@rampar77Exactly. Even we’ve done 3rd party tours but have the common sense to keep an eye on the clock lol.
Every cruise line warns passengers that if they take private excursions the ship will not wait for them at departure time. They will only wait when it’s an excursion offered by the cruise line. And now all news reports are portraying them as the poor victims. lol, on the contrary, they knew the rules.
The anchorwoman kept saying they were left behind by the ship. They MISSED not LEFT BEHIND! Does she know the difference?
If one of them was the world traveler why did she not know the rules?
The woman said that the cruise ship should make the customers' safety a priority meaning only herself and the other 7 who missed the ship and not the rest of the passengers on board?
Each passengers took own safety risk taking ship excursion or went on own tour would not be responsibility of the ship once thyey stepped off ship..
I hate how this only applies to cruise ships and not airlines lol.
If you go on a tour with an operator that is sponsored by the cruise line, the cruise line guarantees that the ship will not leave without you. If you don't use an operator that is sponsored by the cruise line or go on your own, the cruise line cannot guarantee that it will wait for you.
Obviously unknown to you, but it is a very common practice to book a tour through a 3rd party and not through the ship's shore excursion team because the ship never has enough provision for all of the ship's passengers to buy a tour through the ship. Norwegian is the worst at developing shore excursions for anybody except for perfectly fit and able bodied people. The fact that a paraplegic person was on this tour is because obviously the 3rd party tour operator was able to accommodate a person in a wheelchair So that was their only option. We were on a 28 day Norwegian cruise and they never had one tour that accommodated people in wheelchairs, of which there was several people on board that were in wheelchairs and who wanted to take a ship's shore excursion. Whether it be for reasons of accommodation for a wheelchair or that a ship doesn't provide enough tours for their passengers, it is certainly not about wanting to get a cheaper tour that people are forced into taking a 3rd party tour.
Even a SpaceX rocket has a 2+ hour window for launching.
Planes are notoriously late in departing from their scheduled departure time.
Planes will even wait to accommodate incoming passengers from a connecting flight.
This Norwegian Dawn ship did not have a scheduled port the next day so they could have easily accommodated this group of passengers by waiting an extra 15 minutes.
Please everybody, stop being so harsh and please have some common sense and compassion.
This happens all the time in other places. Why is this making news? Why are headlines saying "Africa" and not the actual country? The anthropologist in me has all sorts of questions about the coverage of this.
Well, for one. Most people in America see Africa and ANYONE who is dark skinned, as a collective. Meaning, because the people of Africa are overwhelmingly dark skinned AKA "black", that they are all ONE and the same. 😊
😂😂😂😂😂 I guess they'll pay attention when they're told to get back on time. And they blame it on everybody, but themselves.
We’ve been on Norwegian when passengers are late. It’s every port. We get tired of passengers being late.
"I'M MORE IMPORTANT THAN THE 3,000 OTHER PASSENGERS. LET ME TALK TO THE CAPTAIN!"
Eat the waves from the boat disembarking Karen.
😅😂.. Yup plenty of KARENS! Thats why.. Omg.. Made my day.
If it wasn't 'Karens ' it won't have been BREAKING NEWS' over & over! 😢
This is news worthy because it teaches or reinforces our virtue of being on time to lovely organized, itineraried trips and also to show the audacity of some people that think they're so "special" as to try to make hundreds of people to wait for them. I've never been a cruise like this but I've learned a lesson from this story, for sure.
I have been on several cruise ships. The only time the cruise line will wait for the passengers is when the excursions is part of the cruise line not a private one.
Some people spend their entire lives learning hard lessons.
“People forget they work in the
Hospitality industry” … people also forget that they have strict schedules and guidelines.
Oh poor muffins, we are so sad you can’t tell time.
Glad to read there’s no sympathy for these entitled idiots who think the rules don’t apply to them and are now crying to the media.
Obviously, they never say the countless videos here on CZcams about this very subject!
Lack of personal accountability…the ship was not obligated to wait
Despite what these spoiled, arrogant passengers believe, the entire cruise industry does not revolve around them
They should’ve been on time
Don’t be late and book excursions through the cruise ship. Problem solved 🤦🏻♀️
🤔I they are trying to sway public opinion in the hopes of getting a refund from Norwegian Cruise Line because they are too embarrassed to face fellow passengers on the ship if they continued on with the remainder of the cruise. They need to put an end to their adult temper tantrum they are throwing and live with their choice that they took a third-party excursion that was not guaranteed to get them back to the ship on time. Grow up and take responsibility.
You’re late and everyone leaves without you. Not sure where the story is.
Shame on the Today Show for this idiotic segment, when there are actual important news stories to report about! Not some entitled idiots who didn’t follow the rules, period! All aboard is just that! ALL aboard! Good for NCL for doing their job and not waiting for these entitled idiots!
Ships have schedules for a reason - including tides and weather reports - everyone aboard is given this information, to be at the ship before its scheduled departure time. This is a non-story.
This happened with my family in Bahamas, we had to take a flight back to Florida. They don't want to fly people back on ship b/c people claim injury and sue cruise.
why on earth were you late
I have absolutely no pity for them.
I know it's frustrating to be stranded but they assumed those risks when they went on their exercusion. As others have said they wouldn't expect a plane to wait for them and cause other delays so why expect the ship to wait.
the entitlement of these people is on a level of its own!
What has happened to accountability? These folks knew the rules and yet are blaming everyone else except for themselves. Shame on GMA/Today Show as well for giving them an audience and sympathy... they don't deserve any attention from anyone. Fly home and quit complaining. The ship has a schedule to keep and for reasons (port times/port costs, excursions ahead booked, etc.). Why should every else on the cruise be inconvenienced and increased cruise costs because you didn't do what you were suppose to do? Shame on you both... No more cruising for this couple.
Their issue!!! STOP blaming the cruise ship. EVERYONE ELSE understood the rules.
Why is this a story. Bottom line is its a privilege to have money to go on a cruise. Your job is to show up on time. Just like a train a ship isnt going to back up just for you. With respect to the woman with the medical situation the others have no excuses.
5,000 people on this boat. They all made it. Others people time isn’t important??Your vacation is more important. Karen’s 1st class!
This is why I recommend people to not do day tours because it leaves absolutely no room for error, you cant expect a ship with 2000+ people to have to wait for you and your negligence
Or just pay the extra money and book with the cruise line
Sounds like a very self-inflicted problem. How is it the cruise line's problem?
When you’re late you pay the consequences just like anyone else would. At what point should the ship wait? No matter what time they set…someone will be late. My advice… be on time, and do not expect everyone else to to wait. BE RESPONSIBLE FOR YOUR ACTIONS!
That’s why I don’t book tours not scheduled with the ship because they won’t leave without you. When you book private the people running don’t care when they bring you back.
Same here
My coworker and spouse went on a cruise last year and she said 8 people missed the ship. Tip #1 buy cruise tickets along the excursion period!!!!
If these people were that concerned for their safety they wouldn't have booked an independent excursion. She thinks she's entitled to special treatment and she found out she's not and now she wants to whine about it on TV. They have no right to inconvenience the ships schedule or the other passengers that followed the rules. The policy is no secret. They took the chance and lost.
Great point. They truly were not worried about their safety to take an independent excursion
Across all the social media platforms, I haven’t seen one comment in support of this couple!
And it's likely you won't. But I wish you well in your quest.
@@billthewhovian it won’t happen since they were clearly late. Duh.
Why is this a news story? This literally happens on every cruise.
Norwegian did the right thing they are very clear about being back to the ship on time
That is why cruises don’t recommend doing private excursions. You take the big risk of not getting back in time. As I like to say, “save a penny, lose a dollar!” ~Everyone is warned over and over again, that if you’re not back in time, the ship will leave without you. Why should 1,000s of people have to wait and possibly miss their next port, because a few people can’t respect the departure time. Accountability seems to be lost here. Why is this station giving air time to these people?
never take a private excursion they have no excuse they are to blame PERIOD
They don’t feel comfortable getting on the ship? The ship was kind enough to provide them their passports. Are they going to cover the thousands of dollars in fees that the ship would incur for staying past their time at the dock or complaints from others for being late to the next dock?
Good cautionary tale on the value of being punctual!
I've been on several cruises and always made sure we're back on the ship at least half an hour before departure. They do not and should not wait for late passengers.
Planes won’t wait for you even if you just missed the boarding time by a few minutes and it’s still sitting in the terminal. Ships won’t either
I dislike these news shows. No one ever goes at the people they are interviewing and asks them tough questions. First thing out of my mouth is why did you book a third-party excursion when you knew there could be complications and you know they're not going to wait for you
She wasn’t left behind they didn’t return on time. Never take a private tour the Ship will only wait for their tours if they are late.
These people think the other thousands of passengers should be held up because of them?
I missed a boarding in Rome had to go to the next stop to board. It wasn’t our fault the flight was late. The Ship hadn’t sailed but the manifest had been sent. We made the best of it & got on the port stop.
It’s a pretty simple rule that ALl cruisers are well aware of. Not the ships fault!! Caution when booking with a private excursion.
Obviously unknown to you, but it is a very common practice to book a tour through a 3rd party and not through the ship's shore excursion team because the ship never has enough provision for all of the ship's passengers to buy a tour through the ship. Norwegian is the worst at developing shore excursions for anybody except for perfectly fit and able bodied people. The fact that a paraplegic person was on this tour is because obviously the 3rd party tour operator was able to accommodate a person in a wheelchair So that was their only option. We were on a 28 day Norwegian cruise and they never had one tour that accommodated people in wheelchairs, of which there was several people on board that were in wheelchairs and who wanted to take a ship's shore excursion. Whether it be for reasons of accommodation for a wheelchair or that a ship doesn't provide enough tours for their passengers, it is certainly not about wanting to get a cheaper tour that people are forced into taking a 3rd party tour.
Even a SpaceX rocket has a 2+ hour window for launching.
Planes are notoriously late in departing from their scheduled departure time.
Planes will even wait to accommodate incoming passengers from a connecting flight.
This Norwegian Dawn ship did not have a scheduled port the next day so they could have easily accommodated this group of passengers by waiting an extra 15 minutes.
Please everybody, stop being so harsh and please have some common sense and compassion.
@@ruthmauel3195 I am WELL aware of booking private excursions! I cruise often and with Norwegian! It is drilled into us about getting back to the ship on time. You KNOW the risks when you book privately. Norwegian is excellent for accommodating disabled passengers throughout their ship in every aspect. This is a rule for EVERY passenger able and disabled. Sorry, no sympathy for this story that should not be news.
WOW, smell the entitlement. You're right, it's the ships fault yo were on a private excursion not operated by the boat and you were late. ALL ships will leave you. But it is everyone's else's fault but yours.
even Dan laughed at the end but they cut it off.
I’ve never seen people who book their tours through the cruise line get left behind, you book private tours at your own risk
I have been on several cruises and they make it clear that the ship will sail as scheduled. If you miss the boat then it is on YOU to catch up at the next port. Likely states so on their passes and policies they signed. Too bad, next time, be on time.