After my first training day (they drill the "911, what is your emergency?" Into your head) my mom called me just to ask me how my week was... I picked up and said "911, what is your emergency?" .... Mortifying...😂😂😂
Yup, I used to work at a call center, and there were times when I'd go home my phone would ring and I'd start saying "Thank you for calling [company name,] may I have your name please?" D'oh!
Okay I understand that you are calling about you have been shot. That is something that I would be happy to help you with today, and I thank you for taking the time to call us today
Dragnil 4L you should do it! As long as you can control your nerves lol the most important thing is to get the location and what’s going on. Much luck to you
My heart goes out to the 9-1-1 dispatcher that received my call on 5/30/2016. I found my son after hearing a single gunshot. He was already deceased. I was in complete shock and I could tell the dispatcher never had a call like the one he was receiving from me. He kept asking me if I could do cpr and I said no and he kept saying he would walk me through it. I said no you don’t understand I can’t do it cause there’s no way I could. He went silent and apologized cause he must have realized what I was seeing. I screamed and cried and cursed god. I feel so bad for what he must have endured hearing my voice cry’s and words. I don’t remember much but I do remember he was trying to get off the phone and I said no you can’t leave me out here in the dark alone by myself please don’t leave me too. Then I remember the police arriving and I do t know if they took the phone call and ended it or I did but I always wanted to say thank you and I’m sorry that he had to hear me that way.
Save for when you call em like 3 times and the police never show up, or they show up more than an hour later... Let me tell you, noone thinks you are honorable then.
Becoming a 911 dispatcher/calltaker has been one of the most challenging things I have ever done something I know I could not do without my Lord Jesus helping me and my trainers patience. My center is the answering point for the entire city (both 911, non emerg lines, and city/municipal calls) , county, and nearby military base- we dispatch police, fire, medical, as well as animal control/public utilities on weekends/holidays. Everyday since I've started I've questioned why i took this job , I have doubted myself, and I have held back tears of sadness or frustration- every day. I have also learned so much but am still humbled everyday when a new situation or a new problem presents itself, it has truly given me a new perspective on life, first responders, and people in general. I look up and have a newfound respect for those that have made a career, it takes a very special kind of person to do so.
I really liked this video. I'm a police dispatcher in Southern California and the job is the same no matter where you go. It was nice to see the City Manager try the job even if it was for one traffic stop.
1994CPK Yes and no. It's easier on the call taking side for men. People hear a male voice and assume they're talking to an officer, tend to be a little more cooperative. It's sexist, but that's how the world is sometimes. Radios it doesn't really matter as much. As far as gender shaming it depends largely on the department, number of dispatchers and officers. Center like that is pretty big judging from the setup, probably more diversity, doubt there's much. Small town though, expect the cops to rib a male dispatcher about when he's going to man up and go to the academy.
There is no such thing as multitasking though you are just switching tasks rapidly because your eyes and brain can’t focus on more than one thing at a time
My sister has work for our local 911 (BOEC) for 22 years, hats off to all of you for everything you do and sacrifice. THANK YOU just really isn't enough.
I want to do this so bad because I saw a video of a guy who was amputated by a baler and was crying to the dispatcher that he was his hero and it seemed really rewarding
My friend does this in the UK and also does 12 hour shifts. He says it is because there isn't enough staffing and there isn't enough funding to get new staff either.
A lot of people have 12 hour shifts. My old job was that way. Common practice is ABCD schedule. Let's say you're on A shift. You get to work at 7 AM Monday, and leave at 7 PM, then you work that shift Tuesday and Wednesday. Then you're off Thursday, Friday, and Saturday. It's not exactly like this all the time, but this is an example of my schedule.
12 hour shifts, 7 days a week, 356 days a year? And the job involves intense multitasking while responding to brutal murders, kidnappings, rapes, etc?! And the starting salary is only $25-45k?!? This sounds like the most horrible job ever conceived. Who would even take it?
Thanks for posting this video, its a job from an applicant or candidate stand point that it seems like a rewarding job and it is. I did volunteer EMD dispatch before some years back and I recently got certified from the Association of Public Safety Officials (APCO) for public safety level 1 I also have my unarmed security license for the state I live in. Basically I failed I think 2 times already when testing and I failed the 1st time around when I was taking this WPM typing test (tested at 34 WPM when the county I applied for which is my county has a requisite of 35 WPM, Ironically I test very frequently at home at a rate of 49-53 WPM with an above 90% grade........For a reason even unknown to me I got nervous and I remember I began to worry about being super accurate instead of just letting myself do my thing) then recently I failed a cumulative score that tested 4 different areas including a video dispatch test, a typing test, 911 simulation and finally a data entry test..............thing is I failed by 2 points. I have been feeling very down about this actually I feel like a total failure but I wont quit practicing my typing ability and I wont quit trying to improve and I wont quit applying because I know this was meant for me, the universe just likes to see how badly you really want something sometimes.
How facinating how your police deptartment works, Living in Yorkshire England we cannot see what our emergency service do so it is so great to see one works. Thanks
Took me 12 yrs to have enough seniority to request and receive Chritmas Day off ! After 22 yrs of service, it left me with cardio-vascular problems big time. 2 heart attacks and 4 TIAs by age 60.
Im actually training in a support service sec. and ohboyy... It was though but kinda fun cuz it's like you're playing among us except here it's with real life. I mostly handle person with anxiety attack, and self harming. And it's kinda terrifying cuz my mentor is always besides me making sure i didn't make any mistakes... But I've been doing so great these days.. Thanks for the vid! I like it:)
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I was actually thinking of applying to be a 911 dispatcher recently. As my city is currently hiring, is it a pretty simple but hard job as well? Because you probably get some of the most interesting emergency calls as well.
In short it's a long process to apply for, I myself want to apply for 911 Dispatch. Best person to watch videos on this subject would be Laura Bryant as she has a lot of videos covering her time as a 911 dispatcher and helpful tips being one.
Question; what is the time said over the air do? is that so they can log what times every occurs at; for example when the she said “194, I’m code 4” and then Scott said “194 your code 4 at 10:47”.
Yeah, she was saying that the job itself is a 24/7 entity. But departments break it down to 3 or 4 days on and 4 days off, and they are also subject to being called back in if its an emergecy and its hectic
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As a 911 dispatcher they have us ask location first. Location is very very important. Then information on the person including names age, then onto what the emergency is about. As im still typing the info down im already dispatching ambulance to location and the info.
I just started training 2 weeks ago and I’m having trouble with translating what’s being said on phone into cad...... can anyone give me advise on how to fix that (if it’s even possible) my trainer I feel is losing patience, she wants me to succeed and wants me to work there with them but I feel like I’m making her lose her patience now
The cop lady mumbled her call sign. The training for all of you ought to include intonation. You forget you're not conversing. . .you're announcing. Every syllable matters.
Once I get my Hip Replaced, I plan to apply for a position as a 911 Operator. I am a retired Veteran of the Vietnam War and want to pay back my Country for all it has done for me. Being retired Military, I am used to working 12-hour shifts.
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So so so cool now, I wonder if it's just me ?.......like does anyone else think of a Communications center for 911 dispatch or something similar and just go "HECK YES, BATCAVE !" Or am I a weirdo ? Look at all those toys now....um I mean technologically advanced computer systems and screens ! It makes me really excited honestly. Lol.
Guess if you could do this you could be a air traffic control but I’m guessing that pays way better, I’d do the latter if I was smart enough, like these peeps.
Karen Perez hey I’m in training in Ga but the pay is pretty good. Plus with working 12 hr shifts, about 2/3 days a week, a single day of overtime(anywhere from 4-12 hrs) puts u at a possible 12 OT hours PLUS the 4 OT hours that are “built into” the schedule. 16 time and a half hours total. Double pay on holidays.
I would love to have this job. But I've got a learning disability. Do they have like tutoring secessions for people who need a little bit more help learning how to do this job?
kkstar 12 Due to the urgency and extreme crisis nature of this job...you would need to be able to complete the job without much mental or learning accommodations. No different then for a doctor under crisis.
waterfall3 Anything along those lines as well as other traffic If violations can only be addressed if a police officer directly observes the violation.
After my first training day (they drill the "911, what is your emergency?" Into your head) my mom called me just to ask me how my week was... I picked up and said "911, what is your emergency?" .... Mortifying...😂😂😂
Hahaha, I have done that dozens of times... hard to shut off, sometimes...
Yup, I used to work at a call center, and there were times when I'd go home my phone would ring and I'd start saying "Thank you for calling [company name,] may I have your name please?" D'oh!
I have tried to speak to my Amazon Alexa before saying "Ambulance Emergency", took a second for it to click in my head.
How do u get a job
I’m a 999 call handler which is the uk equivalent and I’ve done the same. When I get a phone call I accidentally say “emergency which service?”
I feel like the cop at the traffic stop was thinking "Sigh, New guy"
Herm Wanderer that was her dashcam
Saaaame
No,the officer in the car have a camera man to follow her for the show,she’s a real officer,who was assigned with a camera man for the show
there is a body cam
Person calling: HELP! I'm dying
Indian dispatcher: Ok sir not a problem
Lmao 😂 😂😂
😂😂😂😂😂😂😂😂😂😂😂😂
Okay I understand that you are calling about you have been shot. That is something that I would be happy to help you with today, and I thank you for taking the time to call us today
That job must be nerve racking much respect!!🌹🌹🌹
Hours of boredom interrupted by moments of chaos is the best way to describe it.
@@MrMcbear yay that's gonna be me in 7 years
My aunt works as one
Erica Schehr any advice she can give me? I’m clinging into doing it but I’m not sure
Dragnil 4L you should do it! As long as you can control your nerves lol the most important thing is to get the location and what’s going on. Much luck to you
My heart goes out to the 9-1-1 dispatcher that received my call on 5/30/2016. I found my son after hearing a single gunshot. He was already deceased. I was in complete shock and I could tell the dispatcher never had a call like the one he was receiving from me. He kept asking me if I could do cpr and I said no and he kept saying he would walk me through it. I said no you don’t understand I can’t do it cause there’s no way I could. He went silent and apologized cause he must have realized what I was seeing. I screamed and cried and cursed god. I feel so bad for what he must have endured hearing my voice cry’s and words. I don’t remember much but I do remember he was trying to get off the phone and I said no you can’t leave me out here in the dark alone by myself please don’t leave me too. Then I remember the police arriving and I do t know if they took the phone call and ended it or I did but I always wanted to say thank you and I’m sorry that he had to hear me that way.
Sorry for your loss 🙏🏾
talk about everyday heroes i can't even walk with my eyes open.
iKillOrDieTryN hahaha
Talk about everyday heroes I can't even say i love you to my wife with stomach voice
They pay about 16.50 an hour in my city. The minimuim wage is 7.25 here.
He was awesome and never once interrupted her. Haven’t seen that on tv in a while. And props to the dispatchers! That seems like a lot of work 😭
yes😰
Being a police dispatcher is an honor
It seems fun because you get to tell stories.
From your point of view, you don't really do much
Save for when you call em like 3 times and the police never show up, or they show up more than an hour later... Let me tell you, noone thinks you are honorable then.
*an honor*
ACAB
Becoming a 911 dispatcher/calltaker has been one of the most challenging things I have ever done something I know I could not do without my Lord Jesus helping me and my trainers patience. My center is the answering point for the entire city (both 911, non emerg lines, and city/municipal calls) , county, and nearby military base- we dispatch police, fire, medical, as well as animal control/public utilities on weekends/holidays. Everyday since I've started I've questioned why i took this job , I have doubted myself, and I have held back tears of sadness or frustration- every day. I have also learned so much but am still humbled everyday when a new situation or a new problem presents itself, it has truly given me a new perspective on life, first responders, and people in general. I look up and have a newfound respect for those that have made a career, it takes a very special kind of person to do so.
Wow, what an honest post on such a challenging career. How are things going? I'm waiting to take the CritiCall Test.
I really liked this video. I'm a police dispatcher in Southern California and the job is the same no matter where you go. It was nice to see the City Manager try the job even if it was for one traffic stop.
Greg Corrigan good job
Greg Corrigan
do men get shamed who do this job? I noticed it's mostly women
I think it's just because women are notoriously better multitaskers.
Blue mulyi taskin looks scary...so many diffrent systems
1994CPK Yes and no. It's easier on the call taking side for men. People hear a male voice and assume they're talking to an officer, tend to be a little more cooperative. It's sexist, but that's how the world is sometimes. Radios it doesn't really matter as much.
As far as gender shaming it depends largely on the department, number of dispatchers and officers. Center like that is pretty big judging from the setup, probably more diversity, doubt there's much. Small town though, expect the cops to rib a male dispatcher about when he's going to man up and go to the academy.
I'm thinking of being an 911 Dispatcher as I get older, even though I might not know how to multitask lol.
There is no such thing as multitasking though you are just switching tasks rapidly because your eyes and brain can’t focus on more than one thing at a time
Tary Santelises Decent point.
Its a lot of work, but at some point you will do it without 5hinking
@@tarysantelises1118 then you've never heard of split-ear listening.
My sister has work for our local 911 (BOEC) for 22 years, hats off to all of you for everything you do and sacrifice. THANK YOU just really isn't enough.
I want to do this so bad because I saw a video of a guy who was amputated by a baler and was crying to the dispatcher that he was his hero and it seemed really rewarding
Lachlan Jackson thats why Im here too!
did it for 10 years here in Florida and loved every bit of it!
You enjoyed the job?
I’m pretty sure it’s different in each state but how was the pay?
How was the pay ?
What kind of training did you have to do?
This was so well edited! I felt like I was watching a TV Show!!
Wow they do a lot more than I thought they did! This is an awesome video
12 hours shifts ? wut
realeques yep. That part sucks, but there's just not enough dispatchers in most areas to run a more conventional schedule.
Yeeup.
My friend does this in the UK and also does 12 hour shifts. He says it is because there isn't enough staffing and there isn't enough funding to get new staff either.
realeques 12 hour shifts aren’t uncommon. That’s only 3 days a week or more if you want overtime
A lot of people have 12 hour shifts. My old job was that way. Common practice is ABCD schedule. Let's say you're on A shift. You get to work at 7 AM Monday, and leave at 7 PM, then you work that shift Tuesday and Wednesday. Then you're off Thursday, Friday, and Saturday. It's not exactly like this all the time, but this is an example of my schedule.
12 hour shifts, 7 days a week, 356 days a year? And the job involves intense multitasking while responding to brutal murders, kidnappings, rapes, etc?! And the starting salary is only $25-45k?!?
This sounds like the most horrible job ever conceived. Who would even take it?
It is a very stressful job but I believe dispatch pays more than that at other companies. Its decent work for someone who is single with no kids.
State dispatchers start off at $27
Lots of respect and love for what you all do.God bless you all
That was awesome. Thank you.
Im 13 I wanna be a 911 dispatcher when I'm older so I'm gonna try all it takes in school
what has nine eleven got anything to do with this ? 911 was a terrorist attack
@@Gencturk92 9/11 and the number 911 have nothing to do with each other, you're right. but he didn't say anything about 9/11 lol
They don't pay well kid. Aim higher
@@FreePalestine.. some states pay differently, my state pays really good annually and we dont have that much bad things happen in our state
@@FreePalestine.. not everything is about money, jobs are partially about personal preference and what you want to do. you also have to enjoy your job
“Just watch your speed” riiiiiiiight
I’ve been called to take the exam here in NJ. They included a link, that used this video, to show what it’s like to be a dispatcher.
Thanks for posting this video, its a job from an applicant or candidate stand point that it seems like a rewarding job and it is. I did volunteer EMD dispatch before some years back and I recently got certified from the Association of Public Safety Officials (APCO) for public safety level 1 I also have my unarmed security license for the state I live in. Basically I failed I think 2 times already when testing and I failed the 1st time around when I was taking this WPM typing test (tested at 34 WPM when the county I applied for which is my county has a requisite of 35 WPM, Ironically I test very frequently at home at a rate of 49-53 WPM with an above 90% grade........For a reason even unknown to me I got nervous and I remember I began to worry about being super accurate instead of just letting myself do my thing) then recently I failed a cumulative score that tested 4 different areas including a video dispatch test, a typing test, 911 simulation and finally a data entry test..............thing is I failed by 2 points. I have been feeling very down about this actually I feel like a total failure but I wont quit practicing my typing ability and I wont quit trying to improve and I wont quit applying because I know this was meant for me, the universe just likes to see how badly you really want something sometimes.
this guy did better than our dispatchers here in Indiana they set fire tones off but never tell us anything lol
awesome content
again love the video
What a great city manager!
How facinating how your police deptartment works, Living in Yorkshire England we cannot see what our emergency service do so it is so great to see one works. Thanks
Took me 12 yrs to have enough seniority to request and receive Chritmas Day off ! After 22 yrs of service, it left me with cardio-vascular problems big time. 2 heart attacks and 4 TIAs by age 60.
Just googled "what it's like to be a 911 dispatcher?" And the first video result happens to be in my state!
Thought the same thing. I looked this up and I'm like " I think this is MN" lol
I searched up the exact same question lol
Im actually training in a support service sec. and ohboyy...
It was though but kinda fun cuz it's like you're playing among us except here it's with real life. I mostly handle person with anxiety attack, and self harming. And it's kinda terrifying cuz my mentor is always besides me making sure i didn't make any mistakes...
But I've been doing so great these days..
Thanks for the vid! I like it:)
It’s interesting to learn about 911 operations
Me : I want to be an emergency Dispatcher
also me : *Just now remember that 1 joke i was about to tell my classmate* nevermind...
I love your 2016 FPIU (Ford Police Intercepter Utility) I cant actually tell if it’s a 2013 or 2016 model because of how short it was in the clip...
Wow!! Everything is connected yo one place
Nice job
I would like to see a video about atc and 911 dispatch swaping jobs for a day. I find them both challenging
I am currently in the process for getting hired for this job and I am legitimately nervous haha.
they deserve way more money
That is one very tough job!
It's a lot more then I thought it was
I am in the emergency services call centre in South Africa. I love it
This looks fun.
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Heard a lot of dispatcher calls and there were a few who caused other people to die
Do they just dispatch the corresponding units or also take the civilian calls as well?
I was actually thinking of applying to be a 911 dispatcher recently. As my city is currently hiring, is it a pretty simple but hard job as well? Because you probably get some of the most interesting emergency calls as well.
In short it's a long process to apply for, I myself want to apply for 911 Dispatch. Best person to watch videos on this subject would be Laura Bryant as she has a lot of videos covering her time as a 911 dispatcher and helpful tips being one.
Question; what is the time said over the air do? is that so they can log what times every occurs at; for example when the she said “194, I’m code 4” and then Scott said “194 your code 4 at 10:47”.
They need to update those headphones lol
somehow I thought it wasnt good to look at computer screens for so long in the dark, but I guess your eyes get used to it after a while....
I can’t imagine how many calls are happening in the world. How is it so quite where I live?😂
It was so hard but my supervisor was very helpful
As a dispatcher . Did you ever wonder the out come 🤔 of some of these calls
I really like the spillman cad
So they don’t work 24/7 they work 12/7 which is still crazy
Mjackdooley no they work 12/3 or 12/4
Yeah, she was saying that the job itself is a 24/7 entity. But departments break it down to 3 or 4 days on and 4 days off, and they are also subject to being called back in if its an emergecy and its hectic
I use to be a corrections officer and my days were 12 hours, its not so bad
I'm thinking about becoming a dispatcher, I'm a little nervous. My biggest concern is that I have some health issues with my stomach.
THIS JOB SOUNDS COOL
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You need more subs
5:17
nice
As a 911 dispatcher they have us ask location first. Location is very very important. Then information on the person including names age, then onto what the emergency is about. As im still typing the info down im already dispatching ambulance to location and the info.
I just started training 2 weeks ago and I’m having trouble with translating what’s being said on phone into cad...... can anyone give me advise on how to fix that (if it’s even possible) my trainer I feel is losing patience, she wants me to succeed and wants me to work there with them but I feel like I’m making her lose her patience now
I wanted to become a dispatcher until i saw this video
Gee I wish I did that for a living...... ......She looks so impressed
so this is where i’ve been getting random traffic stops
The cop lady mumbled her call sign. The training for all of you ought to include intonation. You forget you're not conversing. . .you're announcing. Every syllable matters.
Once I get my Hip Replaced, I plan to apply for a position as a 911 Operator. I am a retired Veteran of the Vietnam War and want to pay back my Country for all it has done for me. Being retired Military, I am used to working 12-hour shifts.
That was a forward slash
I am very nervous to start working. I feel like I’m going to mess up a lot of things. And I’ll Probably laugh at the whole 10:4 things .
The99210 how is your job going now
I feel this!!! I start in 2 weeks
how u guys been?
We have that CAD!
Nice
Nice job
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Cool story bro
Valoro85 Hell yeah
*12 HOUR SHIFTS?!*
Greg Caesar yeah I didn't know that either until watching this...
Yeah, fire depts use 24 hr shifts, if memory serves
street crews go up to96hr shifts
Try being a correctional officer
So so so cool now, I wonder if it's just me ?.......like does anyone else think of a Communications center for 911 dispatch or something similar and just go "HECK YES, BATCAVE !" Or am I a weirdo ? Look at all those toys now....um I mean technologically advanced computer systems and screens ! It makes me really excited honestly. Lol.
I’m in the process of getting hired for dispatch at my Sheriff’s Office, we each have 6 monitors!
How's it going now?
Do I have permission to highlight this video on my website to honor our first responder
Hello! Yes, you can highlight and link to this video on your website. Please give credit to the City of Edina, MN whenever appropriate. Thank you!
Here for ma Scott Neal
How do you call 911? My dad is dying rn and I don’t know how to call 911
The host of this show was so nervous when he put on the headset 😂
She’s like everyone can hear you 😳😳😳 wait what
How long does the training take and is it easy?
This job saves lives. Awesome work operators. Greetings from the Philippines. 🇵🇭🎚️🎙️🎧
Where is this ?? At a police station or a different kind of building?
Happy Haley it's an EOC or EEOC center. May be located inside a police HQ or precinct, but often are their own buildings.
Hey its in Minnesota.
They go thru a lot of psychological stuff
This is my dream job.
Shes cute 😍
And as dispatch.. they make a awesome job, and so much people dont realize that
I know what you mean.
Every thing works perfectly in America!
Dispatcher is HR of all emergency services(not boss)
Guess if you could do this you could be a air traffic control but I’m guessing that pays way better, I’d do the latter if I was smart enough, like these peeps.
How dose Bloomington get called
The Guilty made me watch this video
Any reason why they're in a dimmly lit room working 12 hours shifts? Seems really bad for the eyes.
Looks so stressful!! I wonder how much they get paid..
Karen Perez hey I’m in training in Ga but the pay is pretty good. Plus with working 12 hr shifts, about 2/3 days a week, a single day of overtime(anywhere from 4-12 hrs) puts u at a possible 12 OT hours PLUS the 4 OT hours that are “built into” the schedule. 16 time and a half hours total. Double pay on holidays.
DD Ross did you have to do a work sample before hired ?
57 thousand here in Chicago with no overtime with overtime about 65k
My Job of My friend dispatchers of 911 Emergencies
Lucia Gallardo El Hamdany
jops
Would I be able to go and visit a dispatch station in my city?
Contact them and ask if you can do a sit along.
Sit along yes, but if they're riding a desk for 12 hours, would that also technically be a "ride along"? lol
I would love to have this job. But I've got a learning disability. Do they have like tutoring secessions for people who need a little bit more help learning how to do this job?
kkstar 12 Due to the urgency and extreme crisis nature of this job...you would need to be able to complete the job without much mental or learning accommodations. No different then for a doctor under crisis.
Im a new typer not that fast yet... is there time for me to learn real quick??
There are free typing programs on the internet to improve your speed.
Uncredited heroes
Does part of the job include dispatching police when pedestrians cross the street legally too?!
waterfall3 Anything along those lines as well as other traffic If violations can only be addressed if a police officer directly observes the violation.