Not All Calls Are Good Calls
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- čas přidán 28. 08. 2024
- This is a call I went to this morning. It was a disaster of an install, but I was really trying to help her until she became adversarial. #hvactechnician #hvac #hvactech #hvaclife #hvacguy #fieldpiece #makita
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I worked for a company years back, we had this one lady call in freaking out that he 3 year old ac wasn't working. She made such a big deal, they sent me out that day to take a look. Her friend/ handyman built a fully enclosed box around it, because she didn't like the look of it. I'm not joking, literally not one vent hole and door always closed. They argued with me for an hour that I was absolutely wrong and that wasn't the cause of her issues. It was a hot day and the unit was tripping in high discharge. She then (while I was standing there) called into my office to tell them I was wrong and that we needed to send a different tech. The owner called me and told me to leave. We never did work with her again
Bitches be trippin lmao
Years ago we did a new install of a carrier infinity system. Worked great. Next day they called and said it wasn't working and were all pissed off. I got out and the wife had put up trellis and plants against the condenser coil. Completely blocked air flow. I ripped it all out and stacked it about 10 feet away. Had the system running perfectly. When she got home she called the shop all upset I had ripped out her plants. We told her she could have her plants or she could have AC. And we did charge for the service call.
@@freecheese4143 probably paid when the AC unit melted
That is why I collect FIRST in any re-call. Starting to do it now before the work is done.
My dad told me about a woman decades ago that put a cover on her condenser because she didn't want leaves getting into it. It ran such a high head it blew the terminals out of it.
I’m not an HVAC guy, not sure why I got hooked on HVAC vids, but here I am. Quality content.
Same here
Snared me as well!!! Now im hooked!
Check out Steve Lavimoniere
I'm not either but I find these kinds of videos enjoyable because it's interesting to see how different jobs like these go. And, this guy seems quite knowledgeable and honest and that's always good to see.
haha...I'm a software engineer, but I have a crazy fascination with HVAC and how it all works.
I had a call at a grocery store where the customer wanted me to replace the water filters for their convection steam oven. They were located up 20 feet in a crawl space. I found that the only way to get to them was to walk across the top of the wood fired pizza oven that was covered with 6 inches of sand for insulation. Then I would have to jump a 3 foot crevasse to land on a ledge. I told them it was unserviceable. They said the last guy did it. I said I hope you still have his number.
@@gquin9487 and dying for a customer isnt worth it as well. Health and safety comes first!
When you come to the edge of the crevasse, touch the wing of the eagle.
Wow. Everyone knows when you install filters for any equipment whether it be for a steamer, ice maker or beverage machine, you put the filter within 5ft of the unit. Guy who did that must have loved billing them 4 hrs to replace filters. If they didn't want to look at them then they should build a damn cabinet!
that sounds like a tomb raider level. I think i'd pass too.
"I hope you still have his number."
🤣🤣🤣Best comment of the day!!🙌💯
Yeah, went to a call a month ago and was met by the “I went to school for Hvac, but didn’t finish” guy. After he followed me around trying to tell me how to do my job, I diagnosed a bad defrost board. He then informed me that the outside unit had nothing to do with the inside unit. I looked at him with a smile and told him “ Obviously you know how to do this and you no longer in need of my services” I packed up my stuff and left. His wife called me 10 minutes later begging me to return and letting me know she kicked him out the house until I leave. I went and grabbed a board and had her up and going.
You fixed his wife with your lineset too right? 😉
Hahahahaha one of THOSE guys... thankfully some of them understand to just leave me alone, but ive had similar experiences as well.
I hope you got paid.
You are a humble and kind soul
By her I hope you mean the wife...
When ever the home owner knows how to do your job better than you, it is time to go.
Had this happen to me yesterday. Of course she called in and complained after
Oh yeah, like why did you even call me?
I spent hours trying to fix this "jet plane engineers" ac system that he screwed up. Was there till 8 PM, from 4 pm or so. So i was really trying to help buddy. To end up arguing with him and leaving due to frustration
@@Straight_White_Fatherly_Figure You'd be surprised how many people that work on aircraft don't know Jack about working on other stuff. I knew lots of aircraft mechanics that couldn't work on their own cars when I was in the Air Force. I'm talking stripping spark plug threads because they're trying to tighten it like a 440 head bolt.
@@414Chevy Years ago I got called out to a fireplace that wouldn't fire and client was an electrical engineer. I know because upon entering it was something like "Hi, I'm mr smith, my fireplace is broken. I know its not the electronics because I'm an electrical engineer". I nodded and smiled, opened up the panel on his fireplace as he went on and on about how he had tried to fix it, and had gone over the wiring schematic and did I want to see the schematic and it must be this or that. I politely declined as I looked underneath. I almost immediately noticed one of the wiring harnesses was plugged into the wrong part of the burner control module. So I unplugged it (as he watched), plugged it into the correct place, turned his fireplace on and said OK, well it's fixed. I think the phrase is Humble Pie? His wife absolutely loved it.
I’m self employed and the biggest perk is being able to walk away from a pain in the ass job and/or customer
I work for a company, i still walk away if the customer is overly obnoxious. Good luck getting more techs when pretty much everyone is short handed.
Been there done that 😂what a tight spot.
Yes ,i can count on one hand the times i walked off jobs in 40 years but believe me they were needed.
Choosing your customers is like interviewing them for your graces 😂
You can do that if you work for a company. I've done it a number of times, with awkward managers occasionally at the sites I look after. Nice as pie to me now. It took a few years mind i think they had issues from other engineers. I'm glad I came away from A/C in fairness and do Refrigeration now. Finding anyone decent in the UK is a minefield
Whenever a HVAC tech enters my home to work on my system, I say hello, ask them if they need anything, and let them know I'm around if they need any information. Then I just let them do their work while I'm in another room. To this day, I've never had any issues. I also work in the service field (Not in HVAC), and know how miserable it can be if a customer is breathing down the neck.
Thank you we appreciate that it does mean a lot to us🙏
Some people are pissed they’ve got to call someone to fix their shit, like it outta last forever!!
@@gary00832 I KNOW A LOT OF YOU GUYS DO GREAT WORK, HOWEVER, WHEN YOU HAVE A 7 K SYSTEM START FALLING APART AFTER 5 YEARS YOU HAVE EVER RIGHT TO BE PISSED.
the worst are engineer types, read everything on the damn internet and think in bullet points
Nothing worse than a helicopter lol
It doesn’t happen to often for me but when I sense trouble on a call, I walk away quick. Being self employed helps a lot
My friend, is in communication with the mom n pop shops, and they tell each other of problematic customers. It's a great way to help each.
Keep doing that.... you'll be filing chapter 11.
@@tiderbean If you are not leverage, you have nothing to worry about
@@MyHellboy87 if you're talking like LLC...I see your point....so allow me to modify my comment. If you do it a number of times bc you feel like you can, I can't imagine anyone stupid enough to use your services, therefore ceasing your operations.
I can sense an idiot , pain in the ass on the first phone call
I’m an electrician, around here we call those people “helicopters”. One of my good friends owns an HVAC company here. Awhile back, we were on a new residential construction job, the homeowner was a helicopter, and was driving everyone up the wall. Nice guy, but would worry the hair off a frog. He was staring down the trim carpenter questioning everything. The old trim carpenter finally had enough, came down off his ladder, got right up in the guys face and said “One of us is leaving, who’s it gonna be?” It was the homeowner.😂😂😂
So he was a nice guy and the person working on the trim got in his face for asking questions? I don't think he's a helicopter. I think your coworkers are trash though. Getting in someone's face is a great way to get dropped and fired. Idiots
if people want to watch me work cool, but dont get in the way, dont distract me, and dont talk to me. not a carpenter, but a welder, and I enjoy being alone under the hood so when people talk to me while im doing my thing its like come on, im trying to relax and do my job here.
Sounds like the carpenter needs to soften and smooth his wood out.
Yes I remember when I worked as a plumbing company doing service work our service manager always said “never make the customer’s problem your problem “
Imagine finding a blower/evaporator in the wild and deciding to build a house around it.
Best comment!
🤣😂
“Last guy caught Covid” 🤣 sure he did.
I know a self employed plumber who told a crazy customer he was retiring (he did not), just to get rid of her
@@kenc.9067 Whatever it takes lol
What a funny thing to say!
Some customers really can be annoying. I try to keep cool cause im old too,but man sometimes they can really push your buttons. Best thing about being a owner is you can make that call to walk away. Stay cool brother
I’m 36 I get a lot of annoying customers I keep my cool but I will start ignoring questions but not make it obvious I just engage in what I’m doing and act like I can’t hear them 😂
In the words of the great Kenny Rogers: "You got to... Know when to walk away, and know when to run."
I think you made the right call.
I agree, the frustration of the terrible install compounded by a micromanaging customer spells disaster for your peace of mind.
Rule #1 in hvac - no good deed goes unpunished.
I thought it was close the door. Haha.
I've only been doing it since October of last year. And I learned early on damned if you do and damned if you don't
Wished I could like that comment 1Million times🤣🤣BC it’s true
Love it when they put Air handlers off-center in closets. Makes getting the filter in and out a dream. As in your dreaming if you think you can do it without destroying the filter.
I'll go out ONCE. I bet this wasn't his first rodeo at this house. Charge her extra for distracting you with music and yapping.
I worked in hvac for 10 years, I favored installation. I always considered the service work and maintenance to come after years of operation. I always placed units in locations, so that replacing part wouldn't be a nightmare to the service techs. They loved me. For example, placing a line set off to the side, so that if an evap coil had to be replaced, it would be easy. I saw a lot of idiocy, guys doing quick and dirty. I caught greaf for not being quicker, but nobody was having to go back in my work. I left the industry behind, because of too much toxicity, young men not wanting to learn, not investing it their job. I do some hvac with a friend occasionally, it's night and day different.
Very true.
What I hate, is when you do a quote for a customer with a nightmare situation, and you triple the cost just so they won't have you do it.....and then they call and say they want you to do it.
Been there, now I go absolutely insane sky high. Even had that bite me once lol..but got a shit ton of money once it was all said n done.
I have my own business and have done that insane quote for replacement and gotten the job on several occasions. I don’t care for winning the quote but I’ve built in that “ pain in the ass “ amount so I smile and do the work.👍👍🇨🇦
Everybody else quadrupled the price! 🤣😆
I love my a/c guy, Austin. I'm very grateful to him and the wonderful company he works for.
Karen isn't your real name !!! 🤔😅
Curtis i believe you to be one of those rare persons that if a problem arises between you and another individual - the problem is always going to be with them. I have known a few people like you in my lifetime _ but not very many. I hope you do not let this worry you. Keep up the great work Brother.
As a heating tech, sometimes we just say "Sir/Ma'am, I can see that we aren't going to be able to provide a service you will be satisfied with." And then hit the road. Those are the kind of customers that will give you grief for 6-8 weeks after you've finished.
And that’s why I do not refer to the customer as sir or ma’am.
Just tell them they need new unit.
Haier ??? Shoe horned into a closet ?? Can;t get to screws? Mouthy Mama on your shoulder ? LEAVE the dumpster house !! Tell her to call the half wit who installed the unit. YOU. pick your customers.. or you will be eating TUMS & drinking Maalox.
😂🤣
I'm a mechanic and vividly remember arguing with one customer who expected his flogged out hooptie to be "as new" after some minor work. I directly asked him "At this point is there anything i can do that will make you happy?" ,and he replied "NO!".
As a retired hvac tech one of my mottos was no money no runny
That was crazy how someone had that air handler crammed into that space. I have never seen one in there that tight! I know you were glad to get away from that one! Mark that on your list to never ever go back too! You handled the situation great! On to the next call! 👍😂🇺🇸
The door was likely installed after the air-handler.
Seen worse, like to send pics! Had to cut it out to install new
Seen many worse. I deal with houses like this at least once a week. I love when someone hase a huge attic and they go and put it in the corner with the door facing the gutters
Frame for door was done after ac installed
She just wanted freon not fix leak. Add freon. $150 to $500. Fix leak $1500 to $3000. By replacing airhandler
That first guy didn't have covid! He was just smart!
I've used that line before.
You did the right move She was getting on my nerves. Our job could be stressful at times.
Those Goodman panels are one time use, as soon as you unscrew anything you need a new panel. Keep doin' the good work man!
I was a factory service technician for over 40 years and dealt with anything you could imagine and had to keep my mouth shut or they would call in and get the job done for free so you handled that perfectly I enjoy your videos and keep up the good work for every bad customer you get 2 good ones the way I looked at it thank god you have your own business otherwise if you worked for a large company all people want to do is get everything for free good luck and god bless you
Nice watching a real tradesman at work …legend
respect from London England
You know that you're a very good technician; that's what really counts.
She Sounds entitled to me. You did the right thing by leaving. You were trying to be honest and up front, she was not. No thanks, call THE PERSON that put the unit in.
HAVE A GOOD DAY.
Uh, no, they're long gone. Even if you could track them down, they'd say 'not my problem. Deal with the owner.' He needed to cut away part of the wall. The customer was right. He was too lazy.
Sometimes you have to fire customers.
Your HVAC equipment is like your heart and lungs,you got to treat it right and keep it maintained properly.
There is ABSOLUTELY nothing wrong with walking away from a job….if everything including your gut and your experience, are telling you to. This would’ve been NOTHING but a headache, had you tried to fight for the job. Kudos!
I also notice that the Condensor Fan wasn't running?
@@gquin9487 calm down. No one was back stabbed. He simply walked away from a job that he KNEW would be a head ache. If the customer helps you make that decision by saying things like, “ill have someone else come look at it”, more power to them. They don’t like your professional opinion and are able to get the service they THINK they need, and you avoid a nightmare situation. Everyone wins! As long as he didn’t charge her…..no harm done.
Do the same thing automotive
I am not a HVAC guy nor am i looking for one so i have no idea how your videos started popping up on my youtube, however i have watched a few of them already and must say you are very very good at your job and hope when i need a guy i can find one like you.
Been doing HVAC for over 30 years.sometimes it’s best to just walk away and let someone else deal with the mess.
I've made a ton of money and gained a bunch of customers because of people like you. I don't mind doing anything for the customer. Thanks
You mean " a real technician " , they ain't all cake, that's why we get the bigbucks
Definitely a hacked installation and or repair leave it to it's own devise...
@@milotorres6894 as an install guy, i can tell you its more than likely the General contractors fault. A lot of builders are so worried about floor space they will tell you to cram a 3 ton unit under a staircase with almost no room for your plenums. And i can promise the installer's boss will tell you to do it regardless if its a smart idea; just to appease the one paying the bills.
@@Bryan-Hensley Wow rare bird you are, the HVAC industry gets a bad name because of shady and crooked techs, glad to see you are actually interested in providing GENIUNE "customer service"/
Reminds me of my wife, always wanting me to do something or fix something because she doesn’t know how, yet she wants to supervise and tell me how to do it. Numerous times I’ve had to say “fix it yourself then, if you know so much!!”.
Yes, even some commercial installations are a serviceman’s nightmare. Just retired after 35 + years in the HVAC industry for Siemens Canada in Vancouver BC. Sometimes i miss the challenge, but there were a lot of headaches too.
I will never understand some people, my AC went out yesterday and it cost me 350 dollars for a capacitor and an emergency call. I didn’t complain or give the man the third degree, I was glad he was there because when it’s 105 outside and the inside is almost 90. You know what the problem is, I’ll help you take the panels off or get you some tools if need be.
Should have been under 200 dollars , you got ripped off. Probably a franchise business. If they don't work by the hour don't hire them. A furnace guy wanted 350 for a capacitor change( 3- wire) showed me the fee schedule, if the capacitor has 2 wires its 250 dollars. They want a hundred dollars to hook up an extra wire that is ridiculous. The company was one hour heating and air. They are in Ohio and probably several other states. If they don't charge by the hour ---run.
@@hcox1111 he said it was an emergency call.
Good call on letting the customer just contact someone else. She had it in her mind already that you were going to try and "con" her. Its hard for legit people to try and help.
I got out of construction/ services early on when I realized many customers thought they could tell you how to do your job. Went to work delivering stuff people ordered. Mostly just happy people.
I like how the lady had solutions from "the other guy" and how her telling you how things "normally" work, with feigned surprise in her voice. The classic never-been-changed-out caked filter was icing on the cake. That coupled with her HVAC in-a- tiny-closet install was almost a no from the outset. Good on you for a genuine attempt to help.
Indoor coil is usually the trouble. Ask for any system history first. Probe for leaks from return air under platform first. Probe from top of coil too. Don't waste time trying to find the exact spot because its usually not field repairable. Check for warranty date.
Most newer AC units have a computer screen that tells you what's bad and some even have record's stored of previous errors and fixes
I also liked the one with the "Friendly" Pitbull wants in the crawl space 😂😂. You should post more of the "NOPE" calls
Where can I apply i am HVAC technician pilipino
Customers like this make me glad I'm a tree climber if the customer keeps hovering around the job site I just yell look out and send a big log flying when they feel that sucker hit the ground they usually get the hell back in the house LOL
All the signs of "had a friend install it" or "had a friend fix it", sometimes the best thing to do would be walk away. Notice the AC company that installed did not proudly put their company sticker on it.
You can only help people that trust you and want to be helped
Great attitude, very professional. "Run Forest Run,lose my #. Good job.
Reminds of some of the installs I see in rural areas of Arkansas. Building codes mean nothing. Units are installed in closets and then framed around so that access is impossible. No such thing as an aux/emergency drain. Very rarely do I see any float switches. When I speak of an install that has followed no code requirements, the locals laugh and say that codes are unnecessary.
Don't blame you one bit for walking away from that mess, more trouble than its worth. Someone else will come out and charge it up and it will just leak out again. I wouldnt want my name on that job either.
As a mechanic I like your diagnostic strategy, using your data and tools to pinpoint the problem and not guessing but those screws are handy compared to what mechanics have to deal with!
Engineers should have to spend 6 mos as a tech before they design anything.... and the engine they work on has to be in a car... not a stand.
Right? What good is a proper diagnosis if you dont follow through with actually fixing it? You get your money, but youve done nothing for the customer that was relying on you to fix their problem. Adjustable rate morals.
@@ACoustaDC Shit 6 months. They should be required to spend a minimum 5 years as a mechanic so that way they get so sick and tired of messing with somebody's retarded designs they actually think before they change something.
Yes but HVAC techs don’t get to be under a lift with their entire collection of tools just feet away in a rolling toolbox lol. We’re on rooftops or in basements/crawl spaces. Getting burnt up in the summer or freezing in the winter. Whatever tool you need has to be roped up a ladder hatch or dragged behind you as you crawl under a building. No offense but there have been many days I was wishing to be in an auto shop drinking a coffee shooting the shit with a coworker while turning a wrench. You guys got it good. I promise you that. Not all of us are residential techs. We got the same breaker bars and Milwaukee high torque impacts you guys do. Except they’re not in our tool box next to the drinking fountain lol they’re just strapped to our backs while we hike or climb or crawl.. I commend residential techs tho. Home owners as we’ve seen can be a pain.
@@jayquick6520 That's not always the case for a mechanic. It depends on what you're working on. If you're working for a dealership or a decent second hand shop yes. But if you're doing alot of road calls along with the shop jobs you tend to have tools all over the place. Working on forklifts is a job I definitely don't miss. You have one break down in the freezer that's maintained at a minimum negative 10 degrees within about a minute and a half you're beard and mustache are already frozen and you have to go climb up the mast on the piece of shit and either replace a switch or find the wire broken or rubbing the master and fix it. By the time you come out of there you're entire body fucking hurts. Or you get a condensation in a switch or something and it just refuses to act right and of course this is after they've let it sit back there all day. Because they won't say anything to you until they need it moved. Gets so old it's not funny.
I did this kind of residential work for 10-12 years. Watching this? Makes me so relieved to be out of it!
I was about going nuts with frustration watching you try to get the covers off that botched install. The folks that think you're overpaid have no clue the things you deal with every day.
Saaaaaame. I see this crap all the time. It’s so annoying.
about that overpaid part. I wish when I have an easy job, it was priced -NOT to include the "insurance" to make up for those hard ones. I needed about 10 screws drilled into two bards to hold a bedframe together. Guy wanted $475 minimum daily fee. I took time off work and did it within 2 hours counting travel & stopping for materials. I asked him for a job.
I started working for my next door neighbor while still in high school. His first lesson for me was to always, ALWAYS - B A C K into the job site. It makes it ever so much easier to escape !
I witnessed him use it once and in my 45 years I used it twice ! It sure makes you feel good…
When he stopped and said… This is Crazy… lmfao I felt that shit hard!!!
You did a good job very professional.
Thanks
I've been reading these comments about dealing with cat crap and cat hair and dog droppings while servicing a furnace or air handler. You boys need to come up to my neck of the woods and work on a few units while you have cockroaches trying to crawl up your pants leg, or a nest of them swarming when you take an access cover off. I've serviced units in homes that were so bad,the bugs would put the screws back in the unit as fast as I could take them out! Lol! Like most of you I hate to have a helicopter around me while I'm working on a unit, but I guess it's one of the 'perils' of the trade.
You handled the service call with respect and professionally. Enjoyed the video.
And that's why I don't do residential . But much respect for you guys
I hate to be the homeowner that fixes my own hvac, but with CZcams, I've been able to diagnose and replace faulty boards, blower motor, pressure and induction switches on my unit. Ran into an ignitor issue, took it out to clean and verify, but didn't a ring of some sort came out and boy, did me and a few techs have fun trying to figure that one out.
Great guys that took care of me.. it took several hours of swapping stuff in and out, cleaning the burners, etc. Finally replaced the ignitor and it worked. The initial tech was somewhat newer, diagnosed as the board, so I swapped that out before the backup senior techs came out. After explaining all I did, and them triple checking the wiring diagram. I think they realized I wasn't an idiot, and I very much appreciated them to the tune of a large cash tip because I know they heard "homeowner tried to service unit" and just wanted to run.
I ran my own hvac show foe many years and always did my own service work and I had hired contract help for installs. I intentionally kept the company small because that's how I wanted it. I was in business for 24 years before retiring 2 years ago. I learned early on after getting burned a few times that I would have to learn first how to screen calls and know just from conversation whether to take certain calls and also knowing when to walk away and do it before wasting any of my time in order to be profitable. It served me well and I was good at it. I could read a person almost immediately in whether to put any effort into a job or even travel to the job. I realize this gives you content for video but had it been me I would have felt her out in conversation first and from that would have known she was looking for a gas and go only and probably didnt have the cash for anything else. Then after seeing where the air handler was I would have bolted. In fact I would have never gone. I seldom did work for poor people unless it was a charity project trying to get them some air or heat and I limited those. Great video it brought back memories and I did get a great laugh watching you try to get that panel off lol. New subscriber for ya. Keep your van between the lines brother and good luck.
I'm a landlord of 16+ years, and I also learned to screen people through the initial phone conversation. It's amazing how some people will approach me, speaking like an idiot.
First and foremost, its up to every home owner to keep the unit clean, filter changed and a regular maintence program, but they just don't want to do it, other things are important to them UNTIL it breaks down! I have one of the original PULSE furnaces and every year I have them come out and preform a check up, its over 30 years and still going! YOU DID the best YOU COULD!..........let it go and let's go on to the next one!!
I haven't seen a old Lennox pulse in at least 20 years.
@@KB-wq5bb dang I bet you’re old huh 😂 sorry
Sometimes you have to walk away, she will find out after the charge leaks out and they refuse to gas it up again. Hey KB , I hope you have your Pulse heat exchanger tested, Lennox had a history.
@@murkyturkey5238 nope just very experienced.
@@bobgallo3775 I dont have a pulse unit the other gentleman did. I'm just in the trade.
Thanks to you I got that fieldpiece leak detector. It's the best heated diode I've used.
Not gonna lie, I see sketchy installs constantly, but I have yet to see an AHU built into a closet so tightly you can't remove the door with or without someone wanting to just recharge a leaking system. You did the right thing walking away.
some people always think that AC repairs guys are always trying to screw them. Unfortunately, there are bad service contractors in every business. Good to see there still reputable people who actually care about what they do. That system should have never been shoe-horned in there like that. That whole thing needs to come out and be redone. You did what you could for her. I wasnt to see you how you diagnosed it....maybe on the next one
The return was undersized for a 3 ton. I've seen plenty of them undersized, but not once have I seen one oversized. I'm willing to bet the coil was stopped up if the insulation pulling toward the blower cage was any indication. Looks like it was starving for air. Might be the reason for the low pressure.
I'm built different. I love when the customers hang out. The job gets pretty lonely. I always ask what they do for a living and almost always get a different answer. You can learn a lot from customers. Useful information. The lawyers always answer questions I've wondered about.
I love that little Kline 1/4” ratchet wrench. I use mine all the time.
Yeah but do you still have the bits? LOL. Love mine too. Hangs on my bag.
I was in duct cleaning for 32 years. I have seen jobs where the ducts were the cleanest part of the house and they were disgusting. When you smell the stink of the house 50 feet down the driveway from the house it's best to turn it down. I have been sick from going into homes like that and you would probably be shocked to know the profession of the worst homeowners that I've seen. In their work they have to be very clean but they lived in filth.
I have major respect for yall residential techs. I could not stand it and people. Commercial and supermarket refrigeration for me.
OH MY GOD! I just watched her saying "why don't you take that white pipe thing off. Wouldn't it make that easier"
I would seriously that my 11 & 1 screw driver at her head
People are fucking hard to work with, you got some with 1,000 pets , animal shit everywhere, then you have people with no money, can't pay you after service, then you have the rude people, then you have the people that are breathing behind you neck where you can't even rip one in peace.... But there is nice people out there.. there's more good than bad.
Sometimes ripping one gives you that space you are wishing for
🤣
Can we all just take a moment to acknowledge the patience it must have taken to install that thing in that tiny closet? Not only didn't they tear out the door, but they actually got all the screws in. Most would have just closed that door and ran.
The patience to do it wrong?
@@brucemoyers1006 The patience to get it in there, without smashing it with a sledge hammer. And FYI, it was not clear that it was done wrong per say, just that there was not enough room to do it better.
My house was built in the 50s and it never had force air of any sort until 2005. There simply was no place to put an HVAC unit in the house that could easily be serviceable. So, we got one of the all in one units that sit outside and because we had a crawl space, the only part of the HVAC system that's in the house is the ducting. If the outside unit needs serviced, just unbolt the lid and all of it is right there. So far I have done all the servicing to it like replacing the capacitor once and cleaning the condenser coil about every two years and the evaporator core only needed it once. Always have used a filter for the return and changed it in the beginning of fall and spring. Basic maintenance will go a long way.
This lady needs to have that doorway taken out and widened and simply put up a curtain or something so that the HVAC can be serviced. Looks like a fairly new unit.
My steps would have been charge ac and stop leak due to the evap being stuck, seems like a good first step with no guarantee it would hold. Worth a shot anyway.
Adding freon is cheaper however by law supposed to fix leak....leaks are usually hard to find....
Save yourself major headaches when you learn to walk away sometimes
Hvac is literally one big headache, you’re not saving anything lol
Some customers are their own worst enemy. The best thing for us techs is to do exactly what you did. Walk away and say have a good day.
My favorite is when I walk in, greet the customer and they ask "Do you know what is wrong with it?" I maintain my composure and ask them if I can look at it first.
Happens all the time. You set the tool bag down and it’s “shouldn’t be nots workin because it ran before”. Yeah dipshit that’s how everything is. Can’t even remove a panel and they are asking you what’s wrong.
I have reaponded by saying "I assume it's broke thats why Im here".
"Ain't got no gas in it" ... if you can pull off the voice.
I am glad you took video of that service call. I personally knew of a young man that died because of a badly installed A/C system. He went to sleep and the A/C system leaked into his apartment. He never woke up again. You warned her. With that you can't do anything else.
I call BS on your story. More to it than a bad AC unit. Maybe a heater but not AC.
@@frostygt3628 You call BS? OK. You need to look up the effects of breathing freon gas into your lungs. Then see if you want to call BS.
BS
@@mocyst1 You can hate America all you want, troll. It makes no difference. The communists and fascists will be stopped.
The way she was hedging around, she already knew there was a leaky coil and thought you would just say it needed a shot of freon! You could see the new screws where someone "recently" removed that door frame and installed that unit (within last year or so) and it was probably a used unit some "friend of a friend " pawned off on her from when they did a change out!!
Then why not just fill it on move on, give the customer what they want.
@@mabahokano7567 two reasons: #1 as bad as that leak was a charge up wouldn't have lasted a week then #2 would come into play "It was fine until you worked on it". You touch it,you own it! That charging it and go routine is illegal with a leak that large venting freon into the open atmosphere and can get you a hefty fine especially since he's posting these videos online!! Once he knows how substantial a leak is then he's legally obligated if he doesn't change out the coil and just charges unit, and here's the key word, knowing it will just vent out!! If it is just a small amount over a year's time and the leak is miniscule, not verifiable by detection equipment then yes EPA will allow to charge and go but not in this case!!
@@jackedwards7420 Thanks for the reply 👍
You are a better man than I. As soon as I saw the air handler was bigger than the opening I would have walked.
Damn bro, you have some patience. Lol props to you. I love it when customers say , "ill just have someone else do it"
After seeing that air handler I would’ve told her she needs to get it framed out properly so I can get to it but I don’t walked away if I were you handled it very good Curtis I really think they’re just sometimes you gotta walk away
I’ve walked away from more jobs and declined more work this year than ever. Even went up on prices. I wish I would have done it sooner. I feel the weight has been lifted off my shoulders and I can enjoy doing hvac again.
You are so kind.....Well Done!
DONT YOU LOVE HOW THEY ARE JUST RIGHT ON TOP OF YOU THE WHOLE TIME???
They call those ass-wipes.... Helicopters..
Your caps lock is stuck on
yeah strippers have people watch them work for far less an hour.
Terrible. #1 nono. Don't hover over. Leave them alone.
THEY ARE A PAIN IN THE ASS LIKE PEOPLE WHO ARE RUDE AND USE ALL CAPS.
I'd would have walked by not being able to get the door screws out. .
Bryan Hensley and Tony Edwards would have done it.. they're not afraid of anything apparently. :D
@@khx73 yea because they are not a actual business, they are fly by nights techs. lol
@@zack9912000 Now this I gotta see 😎
@Paul
Bro, in my desparate years I would change out a car steering lock for $35 bucks. I would have tried this job at $45. Disgustingly cheap but today I have no want for work.
If you are going to undercut illegals, do a great job, then you can be pricing with the skilled & talented trades.
Choose 2- cheap, fast, unparrelleled.
I want to mention after I built a good clientele (thus referrals) I went from there. Went legit.
I have never advertised once. No business loans. No credit cards. Very little overhead.
Beware the fleeted vehicle companies, beware the "handyman" on your Nextdoor.
I can’t stand when a customer stands there the whole time asking questions while I’m trying to work. Especially when before I get to I work I ask “so is there anything else, any other questions before I get started?”. But of course you have to be nice.
You edited out the best part of the video. I was watching as much as I did because I wanted to see the confrontation.
I went to A/C trade school in Phoenix and worked in the trade for a year. I’m now a Journeyman Lineman for a Power Co, but these videos are great for keeping what I know.
Some calls aren’t worth the trouble, if I can’t get to it I won’t even bother with it. And if the boss insists, I tell to do it himself.
Lol I’m laid by the hour so if he wants me to try I’ll try 😂
Keep ur head up and keep doing a good job.
It's good to keep an eye on tradies in your home to make sure they're not messing around or filming you private areas. There are lots of creeps that would film you and post it online
You did the right thing. Too bad she didn’t realize what a gem of a technician she had on her side. But as they say…..her loss.
Sometimes it NOT the equipment, and it’s definitely not your fault. Good for you for trying :)
You are way more thorough than I. Considering it’s Friday, I “know” it’s definitely just a schrader core.
Interesting insight in to what you guys deal with. Thanks for sharing!
I'm a homeowner who does quite a bit of stuff myself but if I have to hire someone to do a job I get recommendations first and then stay out of the way while they do the work. I've pretty much been satisfied with doing it this way. I realized a long time ago I DON'T know everything.
We went to a call once and the whole time the guy kept poking his head in asking questions and telling us stuff about how he likes to do stuff cheap. I couldn't even look at the unit because he kept hitting my boss with the door and there was no room to begin with. We dropped that job when we realized the issue was a part they don't carry anymore, and he just kept suggesting find something like it on Amazon... nope.
Well you should have given her that option too. And have her understand that she has a leak and it won’t fix itself. Love watching your videos.
damn, how tough and thick skin you should be to be able to service customers like that.
Totally unrelated, but when I was having my Heat pump replaced a few years ago, I was talking to the guy installing the system, and he got a call. They asked him if he had any used systems that he could install and finance. He was polite and just said, "I'll look around and let you know". I feel fortunate to have enough money to do whatever needs to be done to my house.
I would've already been dreading putting that screw(s) back IN
Looks like they built the room AROUND that air handler, I would've drove off whistling being so glad that I wasn't the other poor bastard!
Thanks for the Video
Thanks for the laugh... Built the room around the air handler... hahahah