Hello Stanley, you can find the phone number for tech support based off on your location at this link: www.zebra.com/us/en/about-zebra/contact-zebra/contact-tech-support.html#contacts.
Whoever designed this printer, never thought on maintenance personnel. What a challenge is to simply change the print head on this model. Either you spend at least couple hours to get the print head back to work as intended again after you replace it or you'll end up breaking the printer ribbon inside or any other very confined tinny wiring that connects to the print head. No skinny adult is able to reach those connections without messing up something when installing the print head!!! Also, is a real headache to calibrate it since this procedure rarely works. And remember, never ever make the mistake to press any 2 buttons at the same time or whatever configuration you may have on the printer, renders the it unusable by bring it to its default configuration. Of course, regular operators always make that mistake! I don't know about other models they have but personally I won't buy this model anymore and don't recommended at all !!!!!
How do you remove the old ribbon without pulling it all off ?
What is service password for this printer?
Hello Stanley, you can find the phone number for tech support based off on your location at this link: www.zebra.com/us/en/about-zebra/contact-zebra/contact-tech-support.html#contacts.
Whoever designed this printer, never thought on maintenance personnel. What a challenge is to simply change the print head on this model. Either you spend at least couple hours to get the print head back to work as intended again after you replace it or you'll end up breaking the printer ribbon inside or any other very confined tinny wiring that connects to the print head. No skinny adult is able to reach those connections without messing up something when installing the print head!!! Also, is a real headache to calibrate it since this procedure rarely works. And remember, never ever make the mistake to press any 2 buttons at the same time or whatever configuration you may have on the printer, renders the it unusable by bring it to its default configuration. Of course, regular operators always make that mistake! I don't know about other models they have but personally I won't buy this model anymore and don't recommended at all !!!!!