42% Of Streaming Subscribers Regularly Cancel And Resubscribe (Churn) Says Report

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  • čas přidán 26. 07. 2024
  • The TJCS crew discuss the 42 percent churn rate of U.S. subscribers who regularly subscribe, cancel and resubscribe to streaming services.
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Komentáře • 123

  • @Hailtothe303
    @Hailtothe303 Před 17 dny +8

    This reminded me to cancel one of my subscriptions

  • @metalcrip89
    @metalcrip89 Před 17 dny +32

    Shocking 😯 maybe 😂😂😂 don't keep raising the prices so often then release subpar content seems like rocket science 😂😂😂

    • @IMZ44
      @IMZ44 Před 17 dny +8

      Also, having your customers paying for ads for service that raises it's price tag.

    • @Kevdog1920
      @Kevdog1920 Před 17 dny

      @@metalcrip89 agreed

  • @claudemoulton9210
    @claudemoulton9210 Před 17 dny +9

    Lets create a Master Bundle and we will call it "Cable".

  • @theonceandfuture2610
    @theonceandfuture2610 Před 17 dny +48

    The reason John doesn’t churn is because he’s a multimillionaire 😂

    • @toshtao1
      @toshtao1 Před 17 dny +7

      No he isn't.

    • @MrRas1982
      @MrRas1982 Před 17 dny

      I don't churn.

    • @AWSVids
      @AWSVids Před 17 dny +5

      @@toshtao1Well… he probably is, but almost anyone who owns a house these days is technically a millionaire, so it’s not really that big a deal to be a millionaire or multi-millionaire these days…
      But the point is, John is more well off than most, and not struggling to afford things like streaming services. People who are likely to “churn” will be people on the lower end of the economic ladder.

    • @spicymemes7458
      @spicymemes7458 Před 17 dny +1

      The only one I kept forever is Netflix. 11 years non-stop

    • @rexmundi2986
      @rexmundi2986 Před 17 dny +1

      Nor to mention, its all a business expense when he does his taxes, so it's not an "extra" for him, its deductible.

  • @TrypleD
    @TrypleD Před 17 dny +8

    Churnability is one of the perks of leaving the old cable model. They knew this, just like password sharing. Its just this year's excuse to raise prices for poor performance.

  • @monkeytoung
    @monkeytoung Před 17 dny +6

    It's just the prices, can't password share, lack of content doesn't help ether.

  • @dec2567
    @dec2567 Před 16 dny +2

    The other half of people just forgot too cancel their subscription.

  • @byronkennedy7203
    @byronkennedy7203 Před 17 dny +4

    It's the consumers exercising their spending power. The streamers brought this on themselves with their greed

  • @spicymemes7458
    @spicymemes7458 Před 17 dny +4

    I can put up with bundles, ads, price hikes, but once they start mandating contracts, I'm done.

    • @kaylanbaby5987
      @kaylanbaby5987 Před 17 dny +1

      Same here and my family doesn't churn but employment is unpredictable. My house is paid for (no mortgage), my car is paid for (no note) and I still for the most part live check to check. I don't want the commitment if circumstances change. Yea if they talk contracts im done with streaming.

  • @ibprodigy05
    @ibprodigy05 Před 17 dny +4

    I churn every year. Peacock and Disney have a Black Friday deal and I get Disney/Hulu for $5 a month and Peacock for $19 the whole year. Well worth getting a new email and churning it up

  • @Finley-fv4lx
    @Finley-fv4lx Před 17 dny +3

    here in the UK the cost of living is so high, the money that we earn is not the same as the money that we use to buy even just the basic things. Everything is just so expensive

  • @TalentedLMT
    @TalentedLMT Před 17 dny +3

    I am a churner….i can’t afford all of these services at once!😳

  • @svh01
    @svh01 Před 15 dny +3

    So what John is saying the way to beat churning is to turn the streaming services into cable

  • @gonaye1
    @gonaye1 Před 17 dny +3

    I literally cancel immediately after subscribing because I don’t want to forget what I’m paying for and only remember several bills later. Fortunately you still get the full month of the streaming even after canceling so I can check out shows for a month straight and renew/resubscribe if I get hooked on a good show past the subscription’s expiration date.

  • @tristenrodrigue1814
    @tristenrodrigue1814 Před 16 dny +4

    Churning is inevitable. There’s no way to stop because a lot of people are only excited to see a few things. Like some people only want to watch let’s say the new Agatha series on Disney+ and then when that’s over they’ll unsubscribe until Daredevil releases. There’s nothing the studios can do to stop that no matter what they do. Bundles won’t help that, signup fees wouldn’t help it, it’s a simple matter of the fact that a good amount of people only like one specific set of content and that’s it.

  • @spydey2k
    @spydey2k Před 17 dny +3

    Breaking news! People don’t like spending money on things they don’t use.
    Services need to allow pausing like Netflix used to.

  • @Rickraff87
    @Rickraff87 Před 17 dny +4

    There is too much out there. To the point I’ve cancelled services just because I’m tired of it all. Nothing coming out is true must see so instead I rather just watch local sports or something on CZcams.

  • @The813874
    @The813874 Před 17 dny +5

    If I can't borrow a friend's or family member's password, I don't want it. I usually use Tubi, Pluto TV, and CZcams.

    • @gonaye1
      @gonaye1 Před 17 dny

      Love, love, LOVE Tubi!

  • @PhazonJuke
    @PhazonJuke Před 17 dny +4

    Churned the whole time. There's absolutely no way you can watch everything on these services at once. There's no way in hell I'm paying for 6 separate services when at most I can watch 1-2 shows simultaneously.

  • @MyCryptoGateway
    @MyCryptoGateway Před 17 dny +4

    How about 10% off the cost for every year you stay, up to 5 year bonus to reward loyalty, so if you been a member for 5 years then your getting 50% off

  • @byronkennedy7203
    @byronkennedy7203 Před 17 dny +3

    If I knew that Max was going to stay at the current price for their loyal customers then I wouldn't churn. There's no incentive not to churn. They're going to keep raising prices on everyone

  • @MrTeej6631
    @MrTeej6631 Před 17 dny +4

    Good thing I've been stocking up on physical media because when streaming becomes too expensive i can pull the plug much easier!

    • @dylansavoie7614
      @dylansavoie7614 Před 17 dny

      Same! Though I don’t buy any marvel, Pixar or Star Wars on physical media because I expect them to never leave Disney plus and the value is pretty well worth it on its own

  • @RFSKannon
    @RFSKannon Před 17 dny +3

    Wow, ICQ... Haven't heard of that in... Longer than I care to admit...😬

  • @jonathanalverna6540
    @jonathanalverna6540 Před 17 dny +3

    Yeah....Im good on that. Losing a subscription doesn't hurt much when I have website that will give me whatever show I want less than 24 hours after it releases. Lost Hulu and HBO max....doing just fine without them. 🤷🏽‍♂️

  • @joshcunningham3823
    @joshcunningham3823 Před 17 dny +2

    Makes sense. There’s usually only 1 show I’m interested in watching at a time on a streamer. I’m not paying for a subscription if I’m not going to use it after that show ends 🤷🏻‍♂️

  • @albericponcedeleon2696
    @albericponcedeleon2696 Před 17 dny +2

    Churning is an entirely predictable outcome and the optimal strategy for the consumer. Content exclusivity lead to a fragmented landscape, a flood of new content to entice subscriptions, and costs that can't be justified unless you're able to share an account or use the services regularly. Either people keep to one or two streaming services or they churn, baby, churn.

  • @kenrobinson1412
    @kenrobinson1412 Před 16 dny +3

    Basically bring back cable ... 😂

  • @byronkennedy7203
    @byronkennedy7203 Před 17 dny +3

    Whenever I go to unsubscribe from Stars they offer me 3 months for 2 or 3 dollars a month. Why couldn't that be the price from the start.

  •  Před 17 dny +2

    This is exactly what happens when every studio wants to have its own streaming service. Said it since day one that, apart from about 20% of the users across the market, most users would not be able to keep paying for one service after another.

  • @pse2020
    @pse2020 Před 17 dny +4

    Streaming sites are stupid... Series use to have 10 seasons with 20 episode each... Now 8 episode 2 seasons.. i can just wait till all episodes are out and then subscribe 1 month see all the eoisodes and move on.

    • @user-yb1zq5sw6r
      @user-yb1zq5sw6r Před 17 dny +2

      man ya'll making watching shows sound like doing task at work lol..

  • @ducemook
    @ducemook Před 17 dny +4

    Maybe offer a loyalty deal. Price lowers over time.

  • @TwinRiver100
    @TwinRiver100 Před 17 dny +2

    pretty much the argument i've been hearing for a while, Cable 2.0 Streaming Edition.

  • @Pelicanzzz
    @Pelicanzzz Před 17 dny +3

    Allow churn or expect 🏴‍☠️. I'd rather pay for a good vpn than be ripped off.

    • @Alton7771
      @Alton7771 Před 17 dny

      The problem is I’m guessing you’re talking about Pirate Bay is that when you’re using pirate you stealing streaming service isn’t a necessity I do think
      Streaming services need to Provide better bundles

    • @Pelicanzzz
      @Pelicanzzz Před 17 dny +2

      @@Alton7771 bundling is anti competitive and should simply be illegal. If it is so unnecessary we don't need to enforce laws to protect the production of it.

    • @Alton7771
      @Alton7771 Před 17 dny

      @@Pelicanzzz doesn’t matter Pirate Bay is still stealing

  • @evieblue959
    @evieblue959 Před 17 dny +2

    I would’ve thought it would be more honestly. My Spotify stays on but everything else gets two months max before I switch

  • @JJJJJ269
    @JJJJJ269 Před 17 dny +2

    As someone from England, I’m curious if the Wrexham series has made any people in America want to watch live English Football (on tv)?

  • @Kevdog1920
    @Kevdog1920 Před 17 dny +2

    Yea but the streamers want them to subscribe to commercial version. I like how peacock does it, still have 4K content but have commercials in the beginning and no commercials during the movie. Max wants people to pay more for 4K which I don’t like, they use to offer it with the subscription. I agree with him, it has to be 4K or 1080 p. Netflix never gave you 4k for free with the subscription. I would like them to do what peacock is doing

  • @CzarsSalad
    @CzarsSalad Před 17 dny +3

    i'm lowkey wish for these streaming services to fail.

  • @lpj1263
    @lpj1263 Před 17 dny +1

    Services may not have to bundle if for example, a service would be $7.99 a month, theIr yearly rate would be $79.99. If they could cut the yearly rate in half that would help.

  • @ScantBob
    @ScantBob Před 17 dny +2

    The economy is causing churning. Why pay around 15$ a month per service when I can pick and choose month to month what shows I would like to watch by getting a certain service. I’ll pay for one or 2 before I keep anymore that I’ll only watch a movie or 2 a month on

  • @Mathew.D
    @Mathew.D Před 17 dny +1

    I need a bundle of everything, one of every single streaming company in one bundle

  • @soulo2914
    @soulo2914 Před 9 dny

    The problem is that there are too many streaming services. Why keep a service when there is nothing left to watch

  • @MaxwellErwin
    @MaxwellErwin Před 17 dny +1

    I guarantee the streamers will try things like: more annual pricing, more bundles, a "resubscribe" fee if you cancel and then resubscribe, contract pricing (must subscribe for three months to get some intro pricing) and other things like that.

  • @Electro_Patronum
    @Electro_Patronum Před 17 dny +1

    So basically, if people subscribe to a bundle of subscriptions they’re more likely to continue their subscriptions than if they were subscribed to multiple individual subscriptions *and* people are less willing to accept higher subscription rates for ad-free streaming…
    So essentially people are just going back to cable 🤷🏽‍♂️😂

  • @viktorberg4097
    @viktorberg4097 Před 16 dny +1

    Yeah, does who have the money can say whatever they want about this.

  • @ay_ay_ron2112
    @ay_ay_ron2112 Před 17 dny +2

    Churn baby Churn !!

  • @stevemartegani
    @stevemartegani Před 17 dny +3

    It should be 100%

  • @bigd4998
    @bigd4998 Před 17 dny +1

    I’m all for bundles but not with commercials

  • @michelesims7877
    @michelesims7877 Před 17 dny +2

    I would sign up for a master bundle at $35/month!

  • @anthonyphares4099
    @anthonyphares4099 Před 17 dny +1

    The only reason I have Amazon Prime is for The Boys and Fallout.

  • @LorcanaControl
    @LorcanaControl Před 17 dny +2

    Only one I keep is peacock because of wwe ples.

  • @pacman2094
    @pacman2094 Před 17 dny +1

    Maybe they should give a discount or grandfather customers the longer the account is active.

  • @DUDE16914
    @DUDE16914 Před 17 dny

    Makes total sense. Only very few people actually have that many streaming app at a time

  • @DUDE16914
    @DUDE16914 Před 17 dny

    I think this is great because it shows the value if having consistently good shows, to try and stretch the churn cycles

  • @Supercaculo
    @Supercaculo Před 17 dny

    Uh oh! What a fenomenal sound that was.

  • @kenrobinson1412
    @kenrobinson1412 Před 16 dny

    When I work at Verizon bank in the day churn was big thing .. To offer customers something to stay or credit to extend your contract etc.. So I'm not surprised by streaming falling into the same issues

  • @s.johnson3416
    @s.johnson3416 Před 16 dny +2

    I miss cable.

  • @Sehlat
    @Sehlat Před 17 dny +1

    How do you just do more premium content? It's the audience who ultimately decides what premium content is. And it's usually much more expensive than other content. That would really drive the prices up.
    The way I see it, unless we get the bundle to end all bundles, every rational user is going to churn more or less.
    And admit it to yourself or not, deep down y'all know that giving up on physical media was an extremely bad idea for movie and "TV" series fans.

  • @andywooten7680
    @andywooten7680 Před 17 dny

    I "churn" on a regular basis, currently unsubscribed from Disney and don't see anything to bring me back in a long time. Right now only have Max for HOTD. I think the answer will be the weekly live events. For example once WWE moves to Netflix then I don't see myself churning Netflix anymore.

  • @hanifameen4056
    @hanifameen4056 Před 17 dny +1

    Cable is so good. I may not be able to watch what I wanna watch or the latest shows episode then and there. But I always can watch something new or something I enjoyed before. Not including sports (all I see on the sports channels here is Indias cricket matches that they won)

  • @BrotherDog
    @BrotherDog Před 17 dny +2

    Knowing.... ... is half the battle. G I Joooooooooooooe.....

  • @kjo1849
    @kjo1849 Před 17 dny +2

    That’s just cable

    • @kaylanbaby5987
      @kaylanbaby5987 Před 17 dny

      Exactly and I dropped cable back in 2002. I've never gone back

  • @jake_
    @jake_ Před 12 dny

    If you want to keep people subscribed, you must create habits. A single series at a time, with six to eight, thirty minutes long episodes , most of them mediocre will not do the job. You can binge it over the weekend and then forget it ever existed.

  • @glennbrown2704
    @glennbrown2704 Před 17 dny +1

    About to get MAX for a month for HOTD.

  • @NemesisKing96
    @NemesisKing96 Před 17 dny +1

    I only use Max And Amazon

  • @thewatcher9500
    @thewatcher9500 Před 17 dny +1

    DVDs amd physical media is always better and always will be you can't beat that . Both party are happy with it they get 30$ for one dvd 📀 its more sustainable than digital streaming . also streaming is very boring now and its not sustainable either . Its on the brink of collapse it inevitable they go back to cable and physical media it's more financially stable.

  • @JayPatrol
    @JayPatrol Před 17 dny +1

    Churning is a waste

  • @andrewng6988
    @andrewng6988 Před 17 dny +1

    I don’t think it helps that movies and series jump streaming services unless they were made for that service. If Disney plus doesn’t have a new show to watch I know I can go back and watch classic Disney movies, Pixar etc and have them be on that service. What’s the point in keeping Paramount Plus when mission impossible is on another service or Max when the WB movie you want to watch is on another service.

  • @deanofdeans254
    @deanofdeans254 Před 17 dny

    Have they had Any discussions on rotten tomatoes changing how ppl view the audience scores on the website???

  • @jjsherwoo
    @jjsherwoo Před 17 dny +1

    The master bundle is cable

  • @daveclark8337
    @daveclark8337 Před 17 dny

    I thought everybody did this. There's no streamers that I want to keep year round. Usually after a month or so I'm all caught up bored. So I move on to the next one. I keep Hulu because it's only $12 a year at xmas and Amazon for deliveries.

  • @IMZ44
    @IMZ44 Před 17 dny +3

    Oh no the customers are screwing over big corporations. They're just playing the game well.

  • @Zapwhampow66
    @Zapwhampow66 Před 17 dny +1

    They will make it so ur signing up for 12 months

  • @JayPatrol
    @JayPatrol Před 17 dny

    Theirs some people don't check out the whole library of stuff or really care which is ashame. People that do check out yhe library of things don't do a bunch of churning. Just seeing one show until its over a season is dumb

  • @neophenom
    @neophenom Před 17 dny

    Churning is not going to stop, because each service offers so much. Unless you need to make content out of any of the shows, no one needs to watch everything as soon as it comes out. The whole FOMO or being left out of the social media conversation, is not enough for most to go out of their way to subscribe to everything.

    • @markanderson7236
      @markanderson7236 Před 17 dny

      I figured that the success of Netflix's 'Wednesday' and 'Squid Game' can be partly attributed to FOMO.

  • @qhorton6743
    @qhorton6743 Před 17 dny

    Contracts / commitments (albeit with perks like discounted rates, etc) incoming

  • @bobbyvee9950
    @bobbyvee9950 Před 17 dny

    To everything churn, churn, churn
    There is a season churn, churn, churn
    And a time to every purpose under Heaven

  • @markanderson7236
    @markanderson7236 Před 17 dny

    10:35 It will resemble a Spotify tailored specifically for the industry.

  • @freshparkfilms
    @freshparkfilms Před 17 dny

    I think it's about Givin people more bang for their buck... get more for what you pay for

  • @relaws52
    @relaws52 Před 11 dny +1

    I'm guilty. I only subscribed to Max last month to watch the documentary "Moviepass Moviecrash." Once I saw it, I canceled it a few days later.

  • @joelhinchliffe4119
    @joelhinchliffe4119 Před 17 dny +1

    Let me introduce you to contracts. 3/6/12 month tiers?

  • @skydivingintofiction7532

    Will Disney, Netflix, max, etc, become audible

  • @joseloco
    @joseloco Před 17 dny

    ICQ Messenger... then there was the world of AOL.

  • @Alton7771
    @Alton7771 Před 17 dny

    Let’s face it everybody’s turning for Adam Webb on Netflix

  • @Kevdog1920
    @Kevdog1920 Před 17 dny

    I’ve haven’t canceled any of my streamers

  • @Zapwhampow66
    @Zapwhampow66 Před 17 dny

    Look how Dazn do there payment tiers

  • @skydivingintofiction7532

    if the add fees for returning, this going to be bad

  • @DXDONMEGA
    @DXDONMEGA Před 17 dny +1

    I signed up to all of these day one and I’ve never canceled any of them. Too much of a pain in the ass to Cancel and resubscribe constantly. They all are pretty consistent and having new shows drop and are worth keeping at least of my opinion.

  • @josermaiz
    @josermaiz Před 17 dny

    This good according to Nielsen media data

  • @stephennootens916
    @stephennootens916 Před 17 dny

    Did he just wind up making cable again?

  • @omarnieves2030
    @omarnieves2030 Před 15 dny +1

    I won't quit Netflix because of all the variety and also because they take chances put on risky films and shows basically they not pussies

  • @someoldguyinhawaii4960

    John be talkin' bout masterbundling

  • @sacredgeek
    @sacredgeek Před 15 dny

    Masterbundle=cable

  • @bradt.v7140
    @bradt.v7140 Před 17 dny

    Guilty

  • @Frank-ui3gh
    @Frank-ui3gh Před 17 dny +1

    Only chumps stay committed to a steaming service. I unsubscribe all the time. Netflix is trash,