The Equipment Swap That RUINED This Trip!
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- čas přidán 8. 06. 2024
- INSTAGRAM: @PatrickFliesPlanes
Yea... a bit dramatic of a title, but I am still a bit bummed to have missed out on the brand new cabin. But hey... stuff happens. Still happy to hear your thoughts and hopefully I can get the Allegris product out soon.
Airline: Lufthansa
Aircraft: A350-941
Registration: D-AIVA
Flight Number: LH476
Route: Munich, DE (MUC) - Vancouver, BC (YVR)
Flight Time: 9h 37m
Flight Date: May 2, 2024
Cost: $1,210 (Booked as CAI-MUC-YVR)
0:00 Allegris
1:46 Planespotting
3:17 Lufthansa Lounge
3:53 Uh Oh...
4:35 Boarding
5:14 The Seat
6:28 Amenities
7:21 Equipment Swaps
9:11 MUC Departure
10:35 Menu
11:02 Entertainment
12:21 Meal Time
13:00 Bed Time
15:06 Another Meal
15:45 YVR Arrival
19:33 Final Thoughts
Yea… I realize that the old business class is 2-2-2 not 2-3-2 on the A350… whoops
But there is a 2-3-2 configuration on Lufthansa‘s museum planes in service, the 747-400.😢😢😢😢
Welcome to Lufthansa’s Alleg…err…Philippine Airlines business class cabin!
Honestly, there is not much difference between this cabin and the Allegris cabin, apart from the few business suites. Both products offer aisle access, more privacy, bigger and better screens. The big difference is between Allegris and this product on the one side and the old open 2-2-2 configuration on the other side. That means the aircraft swap could have been so much worse.😊😊😊😊
MUC-YVR on May 2nd was never supposed to fly with the new Allegris cabin. It's always been announced as rotating between MUC-YVR and MUC-YYZ since mid-April
That’s what I was expecting as well. But then on booking it was marked as “Allegris” and had the Allegris seat map 🤷♂️
Me: Can I have Allegris?
Lufthansa:NO
Me: can i have allegris?
Scamhansa: yes
Me: ok take my money
Scamhansa: ok, but no allegris for you! Take our FIVE STAR 2-2-2 business seats
@@sean_king "Scamhansa" kek, nice one 😂
It actually wasnt a swap and Lufthansa informed well in advance that only every 2nd day on this route they operate Allegris flights due to only a few aircrafts already been refurnished. It started on May 1st hence the next flight would have been May 3rd.
He literally said it said allegros at booking
That’s what I had heard as well, but on booking it was clearly labeled with “Allegris” and had the corresponding seat map so I (and apparently other passengers and crew) were expecting that
Wow...way to rub it in Lufthansa! "Welcome on board to our Allegris..oh wait. This ain't Allegris BUT, here's a book on what you COULD HAVE been experiencing"!🤣🤣🤣. The seat, while fully reclined is a bit claustrophobic for me. I think I can safely say that we're all bummed that you couldn't experience the Allegris product. Hoping that you do hear back from Lufthansa WITH a free flight!! Looking forward to that!!!
One can hope I guess. Still haven’t heard from them… but I’m not really expecting anything from them 🤷♂️
Thanks for the info + video!
Thanks!
I'm super impressed by how well you handled an infuriating situation. Stay classy, Pat! ❤
Thanks! At least it meant I could sleep without feeling like I was missing out 🤷♂️😂
Glad you finally did a flight to YVR! I hope you enjoyed your time in Vancouver
Totally! Love it in Vancouver! First stop is always timmies
@@PatrickSheaAviation oh yes the must is good ol Timmie’s!! You came at a good time and hope you enjoy the city
I hope to fly on Allegris soon as I'm a huge lufthansa fan. Too bad your equipment got swapped... great video!
Thanks. I definitely can’t wait to try Allegris out soon!
"Plenty" good reviews Patrick
Great Video And Info
Thanks!
COOL travel vlog!
Thanks!
Lufthansa and their group are an absolute no go for me! This and many other inconveniences are common
Actually...Some Airlines in their group like Swiss and Austrian better than Lufthansa themself xD
@@hoangminhx007 Yes thats true, though even at swiss i already got my seat changed despite reservation, disappointing aircraft swaps (A330 --> A321 despite 4 hours flight), and no more free service on short haul :(
@@ZRHTrainspotter For me, I can understand them because the supply chain issues are everywhere now.
@@hoangminhx007 Yea but still no excuse to change my paid reserved window seat to a middle seat without refund. And the A330 that was earlier scheduled on my route flew on another route instead of mine. And the lack of service is cost cutting. All of this and ticket prices keep rising. Never again.
I'm a little surprised by what you say about the sudden change of aircraft. I myself tried to book a flight aboard D-AIXT (the A350 equipped with the Allegris cabin) back on April 16 (when Lufthansa officially announced the aircraft's inaugural destination).
It was announced that the very first Allegris flight would take place on May 1st between Munich and Vancouver. However, there was no announcement confirming that this cabin would be in service on the same route on May 2.
In fact, a search for Allegris-equipped flights on that date (I speak from experience, having searched several times myself) quickly revealed that D-AIXT would be operating the Munich-Toronto route. This had been announced on the Lufthansa website/app since April 16.
This was confirmed by the airline's press release of the same day: "The first Airbus A350 equipped with Allegris will fly from Munich to the Canadian metropolis of Vancouver. The second destination is Toronto, which will be served alternately with Vancouver on selected flights in the first few months". The idea of alternation is clearly indicated.
Yes. I hear you. But also the flight was labeled as Allegris when I booked and had the Allegris seat map 🤷♂️
What a bummer you didn't get to experience the new cabin! :-( Only equipment swap that I've experienced was VS A330-900neo for... the A333. It wasn't horrible but definitely not what I paid for, lol.
Totally! That sucks
Dear Patrick, I often enjoy your video inputs. Thank you!
As a FF with Lufthansa for many years pre-Covid time, I cut-up my cobranded LH Credit Card and sent it back to them as the overall service from around 2018 onwards was increasingly awful. Awful/inedible food onboard, ground service 'appalling' for Business Class both short-haul and long-haul. Unless one has 'top' FF status or flying First Class, one is relegated to completely 'mediocre' lounges in Biz Class in so many destinations/departures. Embarrassingly, so! I won't add more, as I am 'fed-up' complaining about LH 'service'. I voted with my money/business some time ago and just wish to share that unless LH has an incredible transformation somehow in the next few years, I sincerely recommend that NO person travel with Lufthansa for a) value for money...b) reliability...constant employee 'strikes' and bad attitude c) safety....as per example evidence above.
What a downer! But you made the best of it. United e-swapped my flight once. I was upgraded to First from DEN to LAX originally on a 737, then they swapped on that day to a 777-200ER (with Polaris pods), and kept my cabin class so I was assigned an actual Polaris pod to enjoy on my freebie upgrade! Sure it was only a 2.5 hour flight, but it's the same hard product.
I guess not all equipment swaps are bad!
Bummer dude 😢, still not a horrible flight ✈️
Definitely not bad! Just not Allegris…
@@PatrickSheaAviation 😢
You say Toronto a lot like we do - Toronno .... Did someone teach you or is that the similarities between California and Ontario accent?
Ha! Californians are good about that but honestly I learned that from the movie Argo! 😂😂
Hey! I wouldn’t mind this seat. Just a little side note: there is no 2-3-2 business class on the a350s, only in the 747-400 (not on the -8i). Hope you had a great time in beautiful Vancouver!
Definitely better than the 2-2-2 setup! And arriving into Vancouver makes it all a bit better
Hi Patrick, that narrated reaction when you came onboard that particular Lufthansa A350 is EPIC. Well, at least, you finally experienced the new Business Class offering of Philippine Airlines! In the words of its wonderful cabin crew, "MABUHAY..."
Jokes aside, equipment swaps really put airlines on notorious reputations. Though I'd still be grateful to have THIS Business Class if I were to hop on one, I'd kinda feel bittersweet since it's not the one I'm expecting. When I went to Japan for the first time, I thought I'd be hopping on an A321neo, and voila, I was given the older low-cost carrier cabin of an A321-200.
I love Philippine Airlines. So friendly and comfortable, crew speaks perfect English, the food is great (champurrado!), and one feels totally at home. I don't understand why so many people ridicule it.
Based from experience, it's the cabin itself that might have been subject to ridicule. Thank goodness, in a few years, those older A321-200s will get the same cabin as PAL's A321neos.
I'm not working for PAL, but thank you for your appreciation of the airline's cabin crew. I'd say they're one of the best FAs in the world of aviation. That's the signature Filipino hospitality there.
Regarding the question about a European or American carrier: I recently flew Iberia and British business class to and back from JFK and both were amazing. Great food especially. Comfy enough cabin and amazing staff. So whilst I never tried a North American carrier I do not mind taking a European one!
Great review . Its a bummer about the swap . I gotta say , I would have gone for the 747 or A340 . Lufthansa seems to be the only airline still flying them . Glad you got to experience the Queen of the sky
Totally! I’ve tried those aircraft with them before, and would love to do it again!
Wait the coke cup 15:33 is for Eurowings? 😂
Lol… yea. I guess it’s all one in the same 🤷♂️
This somewhat happened with me on Etihad too. They went far and beyond telling the world that their A380s would be returning on June 15th 2023 on the London route. I booked by flight on that day specifically to be on this flight. A few days before departure, I was sent an email of an aircraft change. It was now a B777!
I was furious. I wanted to be part of history that day and they ruined it for me. I get it, safety is priority…but please, it’s not hard to get the date right, especially after telling everyone the date of return. It felt like fraud almost…
Always upsetting when it happens. That one sucks! Usually they go out of their way to make the inaugurals happen
At 01:26:
This image is great. It shows the signage on the traditional colours guiding Eco pax by bright green, Business using bright blue and First with a real read.
The new colours which can be seen through the booking process are more washed out and of the sad colour type. 😕
That’s what you call a business class bummer 😂 #patwascrushed
European carriers every time! Polaris is not a benchmark C class product. Crews that dress & present themselves well with enthusiasm for the job and for the most part understanding of good customer service. Interesting food choices that are elegantly presented and not just a step up from Burger King or Taco Bell. Menus that are not used as advertising billboards. Good coffee, Starbucks is NOT coffee. Snacks not full of sugar & preservatives etc. Welcome drink in a glass although to be fair haven’t seen plastic cups used on US carriers for a while. General attention to detail that is so often lacking with North American carriers makes for a far more pleasurable flight than whether an aircraft is equipped with the latest generation of seats.
well at least that deck view at MUC is stellar and meal service looked decent. the approach to YVR from the east is indeed quite stunning. i flew Lufthansa to Spain in 2013 and it was quite heavenly back then. i sympathize with your extreme disappointment here.
The arrival in YVR definitely makes everything a bit better!
Hello Patrick...did you view the recent LH CZcams video entitled 'Unsafe Lufthansa Flight'?
You mean where the flip flop traveller behaved like a pussy and moaned for 10 minutes in his review about not having the safety video shown?
I have seen it. Tough flight for sure
How many hours did you sleep on the plane?
Only a few… it was all daytime
I see.
I only fancied the meals, superb!, but the seats? yet again..."unremarkable " you've flown on nicer and better seats, have you not?, but as always I fancied your reviews quite a lot...still making my hard days more "manageable"...thanks for that Patrick
Thanks man!
"Because of how walkable Europe is and there for how transit centered everything is"..... Heathrow says hi. 🙂
I was waiting for the 2-3-2 as well. So this is a swing and a miss, but not a total"hit in the back by a fastball" situation. Then again it is LH, I have never understood the love the airline gets.
Ha! Yea… Heathrow is a bit of an exception to it lol. Although at least they’re connected by transit. Not many airports in the US can say that
I just stepped off an Allegris flight a short while ago, also on a trip booked just for it. I know I would have been crushed too if I had the equipment swapped on me, but now that I’ve flown it, and have calmed down from the excitement, I can look back and say it didn’t really feel like anything special. The hard product is years late and LH’s soft product is still lagging behind in many ways.
I’ll never forget the flights I’ve taken on airlines like SQ and BR, and their seats are years old. This LH flight just wasn’t memorable to me, despite the product having just launched.
Dang that’s interesting to hear. Hoping I can try it soon
I dont condone Lufthansa for this but apparently Lufthansa is just switching that single plane between Toronto, Vancouver, Montreal, and Chicago this whole month.
Exactly, as they have only one a350 with alegria, they are switching between these 3 canadia cities. In summer they will add Chicago and San Francisco
Yep I had been monitoring their schedule trying to make sure I had the correct city on the correct day. Fortunately on booking, the reservation had the “allegris” tag on it. Didn’t help the late plane swap unfortunately
Shame about the equipment change. I actually quite like AA’s J product and service especially their 2 row mini cabin on the 777-300ER. That said my next four hops across the pond are on British Airways in First on the A380 and 777.
Can’t complain about that BA first class. I’ve enjoyed my one flight with them and have wanted to return for a while
1:59 Formula 1 trying out their new vehicles in the background
Patrick if you know any Spotters in San Francisco they knew that D-AIVA-AIVD had these registrations RP-C3503-3507 because they came from a 2016 Philippine Airlines order for A350-900 HGW. There is a difference in the economy class section between these ones and the Lufthansa owned versions AC Plugs in All classes. While D-AIVA-AIVD🇩🇪 MNL-SFO/MNL-JFK passengers PR104/114/126 registration listings RP-C3503-3507🇵🇭, only the Mabuhay and comfort class passengers get the plugs with USB while the fiesta class passengers (PR Economy) do not have plugs. How did you like the trip Patrick? if you want to fly them in the original operator you need to make sure that the flight to Manila from SFO PR105 is scheduled with D-AIVA-AIVD original registrations RP-C3503-3507 Sisterships 3501 & 3508 is scheduled . otherwise you will need to fly San Francisco to JFK for PR126.
If you flew out on May 2nd that’s just poor planning on your side, sorry. Lufthansa announced well in advance that they would operate D-AIXT in turns to both YVR and YYZ.
Well then tell me why the booking page clearly marked this flight as “Allegris” and had the corresponding seat map 🤷♂️🤷♂️
isnt that the PAL cabin
It is. Lufthansa got a small fleet of A350s second-hand from PAL
I've always chosen European carriers over US carriers on long-haul flights by default, but I totally agree with what you're saying about US carriers improving their product faster than European carriers. I've now come to prefer US carriers over BA. I live in the UK and visit my family and friends in South Carolina at least twice a year, and at present JetBlue and United have a much better product than BA and Delta is slightly better than BA. The only US carrier that lags behind BA or KLM is American. On my last trip to the US I flew BA MAN-LHR-ATL and had a disappointing experience.
Great input. I’ve actually never flown BA’s business class. Only their first class. But I’ve flown some other European business classes and at least at the moment, UA is my go to business class. It’s also much easier for where I’m based at 🤷♂️
@@PatrickSheaAviation BA's hard and soft product in all classes has lagged behind most major carriers post-pandemic. And I'm still pissed at them for discontinuing the LHR-CHS nonstop. It was so convenient to fly directly into Charleston without having to transit through EWR, IAD or ATL.
Flip Flop just did a review that points out serious safety issues with his LH flight. There was no preflight safety presentation. They only did one when he pointed it out to a FA and then the Purser while in flight. Dirty plane, messy crew and mediocre food. I will not fly them. They are arrogant and deserve to be avoided.
The sheer filth of that 747-400 cabin was shocking.
@@deepaksubramony5438 they don’t seem to care. Too full of themselves. Hubris should prevail.
I can in general somewhat afford economy seats on a long haul flight but business class on a long haul flight is too expensive for me. Hopefully I can eventually fly on the Airbus a350.
I have never seen a plane as dirty as that one!
That’s my home airport yvr
Hey Patrick,
another great video. That's why I don't fly Lufthansa, our "flagship carrier", when I can avoid it. Luckily they already got their fifth star taken away a few years ago, however what they offer is three stars max. Especially with the price they charge for their shitty old busines class and their service. So you can call yourself lucky at least getting a former Philippine Airlines jet with a modern business class cabin. You always need to see the positive when flying Lufthansa😊, especially with the price they charge for their product and the mediocre (at max) service they offer. I'm repeating myself...
As Carsten Spohr (CEO) said at their last press conference im March, I think: "we wanna be premium." That's when I thought: then offer premium at a reasonable price and not charge premium for the old shit you offer.
Sound's like I'm upset when talking about that airline? Well, I am! Unfortunately for you, they currently use the only allegris equipped jet they have right now on the 1st, 3rd, 5th etc. May to Vancouver and 2nd, 4th, 6th etc. May to Toronto. So I think one day later and you would've been lucky again. But I would've already called myself lucky aboard that former Phillipine Airlines jet business class.
Have a kick-ass Sunday!
Thanks man. It was all just unfortunate since the branding on booking had this flight marked as “Allegris” and had the correct seat map, so that’s what a lot of people were expecting. I had heard about them wanting to be a “premium” airline… and had to laugh a bit realizing most of their fleet has the 2-2-2 setup lol
This is what Lufthansa is.
There should be laws preventing airlines from doing aircraft changes if the reason for them is not of a technical nature... It happens far too often nowadays.
It’s definitely unfortunate
9.700
Don't expect compensation. I've been waiting 12 months for a 12 hour delay and I'm a lifetime senator member. To the point I've been avoiding Lufthansa group since January of this year and spent over £30K with other non star alliance airlines. Money that would have gone automatically to Lufthansa group
Dang that’s unfortunate. Sucks to hear when airlines don’t respect loyalty of their customers sadly
Sorry for your disappoitment. Wish you will get the chance in the future. Keep the good work.
Thanks. Maybe one day I’ll get back to try it out
Lounges of LH are horrible crowded huge queues to enter
The non Lufthansa terminal in Munich is a joke - either for arrivals or departures. I’d even call it an embarrassment. I’ve been traveling to it for the past 16 years both for work and pleasure and I think it’s gotten worse over the years.
Dang that sucks. I don’t think I’ve ever flown from that one
You trashed the lounge. But you'd had noticed the senator lounge was more spacious. Business lounge is not to be compared to polaris.
I did end up using the senator lounge which isn’t anything special. Just less crowded. And why shouldn’t Polaris Lounges be compared to the business class lounge? They are the lounge for Star alliance business class passengers. As far as I’m concerned, they serve the same purpose. It’s just that one of them is light years nicer than the other
@@PatrickSheaAviation united set up the Polaris as to satisfy the domestic first class and international business not domestic business . So compare Polaris with Lufthansa first
I truly hate equiptment swaps. Also Airline swaps, like booked on Singapore then operated by LH
Definitely weird when you’re expecting a certain airline and it gets swapped out
I abandoned you vid once learning it wasn’t Allegris… so why not abandon the flight until you could be on Allegris? Think I would have walked off. Contract of carriage doesn’t guarantee seat type but PR can be damaging!
Unfortunately I didn’t have the time to wait another day. I had to get home for work. Otherwise I would have tried to delay a day and take Allegris. Maybe next time
Between the equipment swap you experienced and the safety issues on The Flip Flop Traveller's recent Lufthansa trip they airline isn't doing very well. The food looked terrible. Your silence about the taste of it speaks volumes.
It wasn’t horrible… but definitely not a meal I would choose if others were available. Kinda like meals on US carriers these days
Isn't this 1-2-1?
It is. This is one of the planes they acquired from Philippine Airlines
@@PatrickSheaAviation oh alright I don't get it
Lufthansa has definitely fallen in the ranks.
Lufthansa has completely lost the plot at this point. To just act like nothing happened is typical. I avoid them at all costs as I'm not as forgiving as you are.
At least better than 2-3-2
@cityplanner3063 I couldn't tell you last time I flew 2-3-2. Though I think Qater still has aircraft configured that way and I have flown them.
They lost the plot on Flip Flop’s flight when they pretended it did not matter that they forgot to do a preflight safety announcement. Talk about denial!
@fredricgrethel1717 yea that sure exemplified what's happening at that airline.
@@fredricgrethel1717tbh, that was blown out of proportions. Yeah, they forgot it, but TFFT also behaved like a total Karen. He moaned for almost 10 minutes in his video about that video. Sorry, total pussy.
I refuse to fly Lufthansa unless I am in First Class. Their Business Class lounges aren't very good and they only let Star Alliance Gold and Senator members into their more superior Senator Lounge. If I were you, I would have deplaned and asked to be rebooked on the next Allegris flight.
Honestly… the senator lounge isn’t much better. Just less crowded 🤷♂️
Perhaps when you actually do your Allegris video, you can skip Business Class and go right on to First Class and the first content creator to do so?
I would love to! I guess we will have to wait and see what it actually costs
I flew with Lufthansa back in 2021 it was my worst experience as an aviation geek and I signed off never to use them again
But they do have the 747 and A340… kinda the only redeeming feature at the moment 🤷♂️🤷♂️
Go United. I’ll only fly Lufthansa if I have to.
Iam Flying Blue So KLM AIR FRANCE
Air France is nice as long as they don’t swap your cabin. Last couple times I flew them I got swapped to the 2-3-2 setup last minute
HA~~ha!🤣
Unbelievable. Don’t understand the rational behind the unexplained switch. You are kinder than I would have been.
Ha. I mean I understand things happen. It just sucks when that was the product that they had marketed for that route
Aircraft changes can happen, to claim this is an issue with Lufthansa is just ridiculous.
I didn’t… I literally said “equipment swaps do happen” and mentioned other airlines notorious for these swaps
Lufthansa is a bummer. Always was, always will be. Even the Allegris concept is not state-of-the art. Any Gulf based airline got a more sophisticated product. For me stands: LH, avoid at any circumstances.
Totally agree. It seems like it was delayed for so long that it was released and already outdated lol
I would be very unhappy with this equipment swap. Scamhansa should be held responsible!
(ps at least you still got the ex-philippine airlines 1-2-1 business seat)
If airlines have the audacity to charge passengers for any changes made to their itineraries, they should also compensate passengers if it is THEM who maoe given changes
Totally happy I got the PAL interior instead of the 2-2-2 at least!
It literally was Allegris. Smh
It literally wasn’t… 🤨🤨
@@PatrickSheaAviation It was, search it up
@@user-sx4zy2jh2s search it up where bro… I was literally on board the flight 🤨
@@PatrickSheaAviation search up what allegris looks like, because that's not the old cabin🤨
@@user-sx4zy2jh2s it ain’t Allegris either. It’s one of the planes they got from Philippine Airlines with the interior they had in the plane
Food looks good, but sorry, Polaris seats are head and shoulders above these ones. I was in Polaris yesterday, so much more space. In 9L the footwell was massive. No comparison…
Totally agree. Polaris is one of my favorite products out there. If the meals were presented better, it could truly be in a top tier class
Equipment swaps suck and sorry you didn’t end up in allegris, but your comment about Qatar and ending up in a 2-3-2 does not make sense. Worst on Qatar business is a 2-2-2 as far as I know.
Well whether it’s 2-2-2 or 2-3-2, if you get swapped to that from the Q suites, it’s equally unfortunate
When reading through the comments here I really have to laugh. Everybody singing the same complain song about Lufthansa’s equipment change, what are you? Kids flying for the first time? They do equipment changes all the time. And with the few planes that have this Alegris Business Class then to book a flight that should have this seat, and then being upset they did an equipment change? Get a life kiddos.
P.S. Is it a disgrace that it takes LH years to have a first plane equipped with the new C seat after its big fanfare introduction a few years back? Absolutely. Is it a disgrace that it will take LH another eternity to get the new seat pushed to the rest of their fleet? Absolutely. But whine about equipment change.. 😂😂😂
You tryna say that you wouldn’t be upset to be swapped to a much worse business class?
@@PatrickSheaAviation yeah, but I’m also realistic enough to understand that if an airline only has a couple of planes with new seats (according to airfleets they have just 3 x A350 with the new seats, 2 of which are currently parked and only one is operational), I would never ever gamble and rely 100% on their flight schedules or what they “promise” anywhere, and then get upset when they do an equipment change. Equipment change is such a standard thing, and frequent flyer know this. In particular when an airline just have ONE operational plane out of 22 with the desired layout.
OK, equipment swaps happen, they suck, and they are beyond the control of passengers. So why then take the time and effort to just add to the 5,000 other CZcams videos of a 10-year-old product and then tag it with "Allegris"?
Because equipment swaps are part of the travel experience and can be talked about. Lufthansa also has one of the more polarizing opinion bases when it comes to business class travel. Even if the Allegris got yanked out 🤷♂️
Thank Fk you didn't get the 2-3-2 otherwise I would have been livid!
Forreal… that’s what I was expecting when I saw an equipment swap. Mostly because I wasn’t aware of this mini fleet of ex-Philippine aircraft