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Why I STOPPED BUYING CHANEL from the boutiques * Learn where I go instead * Mel in Melbourne
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- čas přidán 27. 07. 2021
- A very interesting video where I share a little story as to what put me off buying from my local Chanel boutiques and revealing where I go instead.
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Business/Collab inquires (ONLY) email me at: askmelinmelbourne@gmail.com
Disclaimer: Thank you to Samorga for part SPONSORING this video, however all opinions are my own. Some links may be affiliated. #chanel #chanelbags #melinmelbourne
** edit: This video is about sharing my personal experience and presenting a few other alternatives IF you didn't want to buy from the boutiques. It's a little concerning that some people think the video is about "promoting" resellers which it is not. Consignment store/ resellers or personal shoppers are just 1 option of the few I mentioned. I don't personally agree with the fact that resellers can charge crazy premiums for very sought after Chanel bags. However the question that presents itself is how these resellers or even personal shoppers are able to obtain multiples of so many hard to get items? Whatever it may be, pls do your own research and buy what you are comfortable with. If you don't like it, don't buy from resellers, it's your choice. It is also your choice if you want to purchase and wait for your bag and buy directly from the boutique. Don't let FOMO get to you because there will always be another bag that comes out you will love. I don't think there is a right or wrong way to purchase Chanel bags but rather the most important thing is that you do what you're most comfortable with. I personally enjoy hunting for good deals so for me I won't pay a crazy premium for bags but for some people they are happy to do so as they are not able to get what they what from the boutiques and that's ok too. At the end of the day no brand is perfect and every one is entitled to their own opinion. Your money, your voice, your choice I say. We as a community should be able to share with each other without the fear of judgment. So I just please ask that you keep in respectful and classy in the comments. Thank you xo Mel
Hi my loves! Pls share your Chanel experiences below. Have you been put off like me or have you had great experiences? What do you think of the huge price increases and decreasing quality? Would love to hear your thoughts. Also so excited about the new game changer product! Xo Mel
I’ll never buy a Chanel bag new I had bad experience too no welcome in the boutique.
My only Chanel bag I have is a Chanel Jersey red medium double flap red I bought it 2 years ago excellent condition on fashionphile cost me $1985.00 USD I love to have her she is from 1997 🎁🎉
Thank you for the instagram timer mel ☺ I don't own a chanel but I like your make up on your video 😘😘😘
Totally agree on everything you say, same impression on Chanel
Personally I never bought from Chanel cause I m young, but nothing catch my attention 🙃 the price increase in France was really chocking for a quality that is not there anymore ! It is so ridiculous to pay that amount of money 😳 And I just saw that the Jumbo retails for 7200€ in France, same price as a Kelly 25 for example. To be honest, I much prefer paying 7000€ an Hermès bag with a real quality and craftsmanship behind than those Chanel bags 😅 And same as you, a lot of people are complaining about the store experience 🙄🤭
And another problem is that there are so much fake or “dupes”, it makes the real bags so cheap to my eyes …
Love your videos Mel 😀😘
I don’t own any cause my first experience at Chanel boutique was not good, so I just loose interest in them
Thanks for sharing the Zamorga I got a couple thinks include the card holder insert
Chanel needs to come down off it’s high horse and teach their sa that being rude has never been classy…
It’s a shame that so many people say the same thing worldwide about their customer service. I’m definitely hearing much more negative rather than positives experiences so far x
At this point, I can’t help thinking they train thier SA to be rude to intimidate customers. While Dior is exact opposite.
Facts !
@@moonshineyogi933 u
Fact!!! Never feel comfortable the moment I stepped into the store and being stared down from head to toes.
Hi Mel! I just came across your video and wanted to share my experience with Chanel in Czech Republic. This was around 2 years ago when my dad and I went on a business/leisure trip in Europe. My mom has her fair share of high-end luxury bags like LV, Prada, etc. so my dad wanted to get her a Chanel bag. We went to the store, inquired about a bag, waited for so long for an SA to assist us but got completely snobbed. She didn't even entertain us at all, just looked at us once. We waited for an hour and she never came back to us so we got pissed and just went to Dior and bought their classic Lady Dior handbag. Dior was so welcoming to us despite my dad and I not wearing full on luxury clothes even suggesting shoes for myself to buy. I think Chanel staff judges people based on their look or something but if a person has the money, why ignore them? they don't even know our backgrounds. We just got completely turned off by Chanel's snobbish, unfriendly service that we have a bad image of them to this day.
I have wanted a Chanel bag my entire life however, a classic flap is now unaffordable. £6k on a lovely holiday or a handbag? It's a no brainer. X
They did it on purpose .. chic French women would own a Chanel bag as an occasion bag little matter what job they had .. a lower paying job would make them save up longer. Chanel specifically changed their brand strategy about 8 years ago (under glorified Karl Lagerfeld) where it was rumoured in board meetings the strategy was developed they don’t want European secretaries or teachers carrying the bag because it would make it less desirable for the rich from Russia or China. That is why they raised the prices under a „price adjustment“ excuse - they want to stop ordinary people wearing Chanel. It S disgusting
Same here. I prefer to buy Hermès rather than Chanel considering the price. Chanel is crazy now.
Me too i dont have any luxury bag, i hope one day i can have one 🤞🙏
@@glendaober0975 YSL is affordable and great quality.
I wouldn't pay 6 grand for either 😝
I'm also finding pretty rude SA at Chanel here in Taipei. I've been to two different Chanel stores, and gotten the same awful treatment. It's like they feel they are too good to serve me even though I'm clearly there to spend money. In contrast, I went to Dior to buy the Lady Dior bag, the SAs were so nice, and they gave me a bottle of Moet and Chandon to drink while waiting for my purchase to be wrapped. My son, who was with me, was given juice and cookies. LV, VCA, and Cartier also have excellent SA. I think I'm done with Chanel as well.
U knew some SA are just rude especially your dress up not matching with their expectations.. I wish all SA Treat buyer's fair.. not to base the way we dress up
Same. Rude in Honolulu too!
they are also rude in Amsterdam. although I need to say that they are very nice in Hamburg (Germany)
The Associates at Saks and Neiman are very courteous. Another option for people in USA. Love ❤️ you ideas and options.
That sounds like excellent service with the other brands.
The last price increase has priced me out. The quality does not justify the $$
I refuse to believe chanel is immune , what goes up will go down like the stock market. I will wait until their quality equals hermes , they boxed themselves in that category so they better step it up
I remember in 2016/2017 the small classic flap price in Australia actually dropped a few hundred in price but this was when this size wasn’t very popular. I would love to think the prices for their classics would at least remain the same but I’m afraid their plan is only to increase prices further. Wouldn’t it be wonderful if they brought back the 18k gold plating at least in the 2.55’s? Yes I must agree the quality is not at the level of Hermes and their prices are not that far off Hermes prices too. I do think some of their novelty minaudieres are beautifully made but again these are extremely pricey. Thanks so much for watching Jessica x
I just love you Videos! You are so classy and beautiful. Thanks for your honesty and dedication to your fans.
@@MelinMelbourne I just love your vidoes!
That’s right. Bring back the 24k Atleast
Especially their makeup is dreadful. Never paid so much for runny lipliner before. The one thing lip liner should never be....
My sentiments, exactly. They have been treating loyal customers poorly since last year. Even when you’re a VVIP at that. I stopped purchasing for myself as well. I love the brand but they most of the time pick on people who they want. It’s very disappointing. 💔
Sorry to hear you’ve experienced the same thing too. There was a good couple of years I spent soooo much with the brand so yes it’s very disappointing they can sometimes treat their loyal customers poorly. Thank you so much for watching xx
Hello Ate Aimee. ❤
@@MelinMelbourne same been loyal for 10 years straight and last year they started to have horrible customer service. A certain supervisor who actually is a Filipino too, (from my motherland) was blocking my clothes because she was power tripping like crazy. So sad. Recently they were inviting me to shop again. Like excuse me? Clients make the brand not the other way around. Thanks Mel for raising this up!
Love you both Ms. Mel and Ms. Aimee. Seeing you reply to each other was really nice. 🤩🤩🤩
I am very smart about my luxury purchases, and I never thought I would actually give in to Chanel because of how the exclusive price raising goes against what Coco Chanel actually believed in (fashion for the everyday working woman), but I really think the straps are an EXCELLENT idea for a Chanel lover on a budget.
Hi Mel, my girlfriends and I just got back from Berlin, Germany and we went to both Chanel boutiques at KaDawe and Kudamm, and let me tell you, the customer service there was just amazing. I am not sure we would have gotten the same service in Paris or not but we were treated with such respect and atentiveness. We spent a lot of time in each of those boutiques and were treated so well and patiently that we bought everything we wanted. You are right, you shouldn't spend your money where you are not feeling fully welcomed. Love from Miami, Florida where services in Chanel boutique also sucks.
I think it’s a European thing, they’re known to treat their customers who spend good money with respect, because poor services is classless.
Good for you! Customer Service should only be top notch when you’re spending thousands of $ on anything. The term “you get what you pay for” should apply to service as well.
💯 agree!
@@MelinMelbourne Hey we are also resllers in Pakistan. and we are using entrupy device for authentication. It's equally good.
Its our second outlet..Our main outlet is in Dallas USA.
I’ve had the same disappointing experience in the Chanel boutiques too which is such a shame because it really tarnishes the brand and the whole experience. I definitely agree with going preloved or vintage - the retail prices are just getting ridiculous! You’ve picked out beautiful bags Mel! 🥰
Absolutely agree with you! Trying to find a Classic Flap Medium preloved myself!
Looking chanel classic.. Preloved..
The preloved market is higher than the boutiques considering some items are hard to get. I’m done with Chanel after the increase
Hi Amy, yes in some instances sought after bags are selling over retail. However you can still find plenty of good deals if you hunt around. With buying pre-loved it does require more patience lol but half the fun is hunting I say xx
Reminds me of the time when I went into the store to purchase a bag and showed them (I am not joking) 10-15 screenshots of bags I was interested in and the store did not have any of them. It’s as if they don’t want your business so I took my business elsewhere. Nowadays I only purchase Chanel from personal shoppers or consignment stores.
Same thing happened to me when I went to a Chanel store in a Neiman Marcus. The SA claimed that they didn't have anything I wanted in stock but showed me this smaller flap bag that felt unbelievably cheap.
Agree. I went yesterday and nothing. Then why are you even open. Plus lies
I’m living in Germany and luckily we don’t have any waiting list . For this price waiting list for what for black bag , most copied bag . I don’t want this bag even for free . And there we go waiting list . How cray ! Chanel never gonna be Hermès .
Best regards from Germany.
Much love to Germany 🇩🇪 Thank you for sharing its interesting to know that it operates a little differently there. Thanks so much for watching x
Even though I'm not yet can purchase one of your designer bag, but watching you, it's like a therapy for me☺️
Oh Mel, you are such a wonderful woman.
I started to watch your channel about 2 years ago and I’ve been really enjoyed it. The quality and the contents of your videos are always pleasant to watch.
In addition, you even partner up with so many other businesses and turn your interests into another career.
You are a woman who gives me a lot of motivation. I’ll keep supporting you and learn from your spirit.💋
Oh Amy you are the sweetest! Thank you so much for your uplifting and positive feedback. It truly means so much to me. Yes I really enjoy co-creating and I hope to do more in the future. Back when I was a fashion buyer/developer this was my favourite part of the job, re-designing and developing new products. Thank you for your support and I appreciate you taking the time to leave me such a positive comment xo
I’ve experienced both super nice and super rude Chanel SAs, both at my Nordstrom boutique and my regular store. The declining quality with the increase in prices just puts classics bags at too high a price for me to justify buying them when a Kelly is only a couple thousand more.
It’s good to know at least you have had some good experiences. I’m sure it can vary from store to store. Yes the classic flap prices are getting very close to Hermes pricing…now if only it was easier to get a Birkin or Kelly lol xx
@@MelinMelbourne currently saving for my 1st (preloved) medium classic flap (thanks for the awesome comparison video!) and then I can start saving up for my dream Kelly ☺️
Other Hermès products keep slowing me down though 😅
I always wanted a chanel bag but after visiting their store in hawaii and watching the SA accidently break off the zipper from a wallet she was showing us turned me off and just demobstrated the poor quality not worth such a high price point. The SA was super sweet btw.
@@Jcoronado9093 I agree. I love my Chanel wallet because of the unique design. However, if I can choose one brand, I would prefer LV or Hermes. Both of them have better quality products and customer service
I bought my first Chanel bag last week! The Athens boutique was super helpful and gave me a great experience. I will say that when I was looking at the bags, I expected the quality to be much better especially for the price! Prices are insane! 😳 Now that I've had the boutique experience I wouldn't mind buying pre-owned or somewhere else rather than the boutique.
What a wonderful collab!!! Great work! Thank you for your efforts and willingness to be so honest about your experience. I don’t know about others but I feel Chanel has definitely priced me out of their market - despite trying to save for it. Thanks for sharing alternative methods too!
It’s like Saks Fifth Avenue in the US - wretched customer service - the SA’s act as if you should thank them for being able to shop there. Plenty of Chanel on the Asian resale market - buy from the Japanese. And plenty of luxury brands from which to choose - take your hard-earned money elsewhere. 😘 from the US.
Oh sad to hear that it happens there you are too. Yes I really love buying from Japanese consignment stores, half the fun is hunting for them but it does require patience lol xo
That insert chain thing is such a smart move from Mel a genius idea tbh yes Queen Mel you have unlocked a next level creativity plus it's so practical 🙌🏻
Aww thank you my dear! So happy you love it! Might as well use what we have with a little “hack” right. Xo 😘
What I like a lot about your sponsored videos is you also frequently work with them for custom items! Love the card holder chain idea, and a lot of your other collaborations as well. I like that it’s not just the company’s product being advertised to us, but that you’ve injected a bit of your creativity and ideas as well. That said, I think the card holder on chain idea was long a thing for Hermes Kelly Wallets, but i’m glad it’s being applied to Chanel’s ridiculously priced SLG micro bags!
😜😎
I can imagine anyone being rude to you. You are always so nice. Well it is their loss. Well done for staying true to yourself and for having the courage of your convictions. A rare trait indeed these days. Xxx
You are the sweetest Colleen! Thank you! Yes it was a very unpleasant experience which wasn’t handled well but I’ve really enjoyed exploring other avenues as I still love Chanel bags a lot. Thanks for watching darls and hope you are having a great day xx
Thanks, Mel. I'm new to your channel, but I have been binge watching your videos since. I appreciate all the information you share and how genuine and sweet you are. 😊❤ Many blessings to you and your family.
Dear Mel, thank you so much for always being a champion for your viewers and sharing all your tips and experience! Talk about filling a need. Really love your innovative creation of the cardholder insert/chain idea! You do all the hard work and bring us all much joy!
Aww thank you dear Francesca! What a joy to read your feedback! So happy we could come out with this product that saves everyone some money. I really appreciate your generous compliments xo ❤️
I really hope Chanel is listening to what the people are saying.
Complacency and "snootiness" will not bring them very far. Here in Singapore, in-store experience is exactly the same. Quality has definitely decreased and prices are too insane.
One day another brand with better values and experience could very well overtake the historical standing as the most desirable luxury brand.
They don’t care because they know people want their bags regardless.
It already has in my opinion. Dior wins every year in terms of turnover year on year.
I really love the educational experience I have gotten from you!! You have made learning about bags so enjoyable and I thank you.😙 Also, I would love to see your closet, I bet it's stunning! I love anyone that knows how to coordinate their outfit with accessories and colors.
Brilliant collab with Samorga, Mel. I feel like going out to buy a Chanel card holder 💯
Thank you sooo much lovely! If you have a regular flap card holder I think it should work too if it's approximately the same size xx
This was so, so informative and helpful! Thank you so much Mel! My story: so out of chance I was about to head to the Chanel boutique in my city for the first time. I've only recently gotten into luxury brands and I've been considering buying a classic wallet or CC dangle earrings (I want to congratulate myself on a career achievement!). When I went in the staff was kind and courteous thankfully, but the stock they had itself was so bare even to my untrained eye I could tell they were running incredibly low on inventory. To give a bit of an image - there weren't enough earrings or wallets to fill up a single tray, the tray was roughly the size of a large laptop. They had one classic flap wallet in a deep brown that was pretty, but not what I was looking for for a first purchase. Yelp photos from years ago show the walls displaying flap bags in every color and shade from ceiling to floor, but for one reason or another that was no longer the case. :/ Either way, I didn't know about the gold plating, it really makes the prices increases lately just the more confusing and putting me off. Will definitely be buying from the shops you mentioned and the insert. SUCH A GAME CHANGER!!! Lots of love and thanks to you Mel
I quit buying from Chanel years ago. The quality simply wasn’t there anymore. Besides, the frequent price increases are ridiculous. Same thing goes for the Hermès «games». I’m not begging to give them my money!
I hear negative feedback a lot about Chanel. That’s really sad that they don’t know how to value their clients. Obviously customer service and welcoming them is a big part of Luxury.
Yes unfortunately many people have experienced very poor customer service from Chanel which is a shame. Thanks so much for watching x
Your attention to detail when designing is impressive.
Thank you so much! I appreciate you noticing :)
Very good advice for Chanel pre-loved. Maybe I should try? And love that creative idea with the samorga chain, will definitely go for them.
This is such a genuis idea Mel!!🤩
Thank you so much lovely XX
It’s really hard to find a good SA in Chanel. But the last experience I had wasn’t great. I purchased a bag. It felt like I was shopping in a supermarket. I didn’t even get any service. The SA wasn’t even interested in engaging with me. I was really disappointed
So interesting to watch and learn about different avenues and options. Yes, if everyone stopped buying Chanel from the boutiques, then either the pricing would come down or the quality would have to go up!
Yes can you imagine if we all did this experiment for 1 year. I think things will change lol x
Love the inserts such pretty colors!! I’ve never been into Hermès it’s a little plain for me, love the scarves but I don’t wear scarves:p and I’m not playing games to buy a product:p I’ve given up on Chanel because of the quality and I’m about to let go of Louis Vuitton! Charging more for less quality bags seems ridiculous🤔 if they don’t want my money there are plenty of brands who do🤗
I agree about the local boutique experience. Same here in Singapore too… i feel the SAs are not as warm and friendly as LV etc…. Also its always so difficult to get classics and minis here. I gave up and have not bought from Chanel locally for 3yrs.
Love my Chanel experiences in Paris and London. Hope to be able to travel again soon so that I can buy overseas!
But otherwise wont be buying any bags in local boutiques anytime soon…
It's interesting to know that happens in Singapore as well. Like you I also had some great experiences in Paris and London and I can't wait till we can travel again too. xx
@@MelinMelbourne its actually very common…. In Singapore they reserve all the good stuffs for their vips… even if they have stocks available they will say no stock. They want to deploy Hermes tactic where they want you to keep buying their seasonal items before they offer you theirs classics… which I personally do not enjoy. I buy what I like, I don’t believe in buying their other stuffs just to “support” their sales tactic… I have moved on to other brands where i am getting so much better service and welcome. I can live w/o having more Chanel bags…. Same logic applies to Birkin. I refused to participate in such “games” at all.
If collectively all of us were to stop buying and support such gimmicks of theirs, they eventually will have to cave in n re-strategise. But unfortunately, there’s just too many out there still willing to play the game
@@pxl4689 Yes! I've been observing this in Sg as well. The last few times I've been to the store, they shut off 75% of the store to have "private events". They have super limited inventory for those of us who walk in to the store. And i have to agree that the quality has been decreasing. We wanted to buy a new classic black short wallet to replace our old one; the SA showed us a display piece which has more scratches than our 10yr old one. The vibe is not good, almost like people in the private event having a "feast" and those who walk in have the "leftovers'. I'm not supporting them any more. We bought an Hermes wallet in the end. Much better quality, treatment and service.
Yes, I especially do not like to go to the Chanel store at MBS.
I feel the same too. They reserved all their new release and popular items for VVIPs. And we get the balance leftovers.
I’ve spent a large sum of money at various high end luxury stores and truly the experience can really make or break the whole experience. It’s sad that big brands rather make a sale then try and make every guest service an excellent. I’m grateful for all of the SAs that have been so nice to me!
This is so amazing! I love your Collab!! You are the cutest! Thank You for sharing 🌟
The card holder insert is such a brilliant idea Mel! I wonder if they have the insert for the long wallet.
So glad you love it. No they don't have an insert for the long wallet but you never know they could come out with one! xx
I was wondering the same. Hope they do soon
Me three, 💐
Hi Alison, just letting you know in case you missed it, we did come out with one here: samorga.com/product/lv-emily-wallet-insert-crossbody-conversion-insert-for-lv-emily-wallet/
You just said everything I had in my mind about chanel. Love 💛
Chanel is trying to be the new Hermès !
Greatest experience I had is with Dior .. their SA all have high service mind and they’re super polite. The quality is A+.
Oh yes Dior customer service is amazing! X
I 2nd that! Chanel reps should take the Dior customer service course! They are hands down the best!
Yes! Dior will take anyone’s money and they have quality products.
I had an unpleasant experience there too. It was Nov 2nd before the price increase ($7800 to $8800 for a medium classic double flap) and I drove there to pick up my beige caviar and gold hardware bag and she texts me when I’m 10 minutes away telling me she sold it…
I was so angry. I asked why she didn’t keep it for me if she knew I was driving there to buy it. She told me they apparently can’t keep a bag.. Anyway. Very unpleasant so I decided to look online. I found a beautiful one for a great price ($3000 off retail) on FarFetch and it’s coming from Japan. It gets here on Tuesday, I’m so excited! If not, I can return it and hopefully find another one at one of the sources you suggested.
I was really shocked that I was not the only one who had this problem, the same thing happens to me in the Saudi Chanel boutique in the Middle East, they always make me feel unwelcoming and unfriendly, so I chose to spend my money on brands that respect their customers
I LOVE THE SAMORGA INSERT!!!!!
Yay!! So glad you do lovely xx
I AM SOOOO GETTING THE CARD HOLDER SLEEVE AND CHAIN! Thanks Mel!
You are so welcome! Glad you love the idea too xo
Hey Mel! I’ll be adding a Chanel card holder into my collection for my birthday this coming August and such an awesome timing, because I’m planning to use it as a mini bag as well. So congratulations on the collaboration and can’t wait to get my hands on one! Stay safe! 😘
Thank you so much! Oh it is indeed perfect timing! Happy early birthday I can’t believe it’s almost August already xx
@@MelinMelbourne thanks Mel! 😘🤗
Good on you Mel! I also have a very bad experience from my Chanel boutique when my SA rang me early this year to tell me to come down immediately to grab and pay for the mini bag that I had pre-ordered. When I told her not on that particular day but rather on the weekend when I usually find the time to go down to the City as it is quite far away from my home. She told me if I wasn't free on that day, she would send me a link to pay for it first. I was wondering what was the hurry?? Then she told me straightaway if I didn't pay for it first, they would have to offer it to another person. I was like if that was the case, then offer it to your other person! So I told her she could do it as I was not interested to buy it any more, and that she had ruined my shopping experience with her! I had actually SPENT $84,350.00 worth of Chanel bags from September last year till Dec last year before she did that to me. So I held back and not buy from the boutique any more. I rather spend my hard-earned money with other overseas resellers who treat me with better respect and customer service. No rushing me to pay up or else...get lost!
Sooo incredibly smart the card holder! Bravo!
Great information! Thanks, Mel! Beautiful new additions and a really nifty card insert!!💕💕💕💕
Thank you sooo much! Glad you enjoyed it lovely xx
Mel - I'm also from Melbourne and I binged watched soo many of your videos before buying my first chanel bag! I'm so happy you did this video because I was thinking about buying a second one..but now I really want to buy a vintage one!
That beige jumbo and the fabulous green large bag are goals!!!!!
Wow I’m glad I saw your video! The bad experience with Chanel SA is true for everywhere and everyone I guess. Funny enough that they tried to be Hermès but Hermès do treat their customer way better. I’ve been to many Chanel boutiques and I can’t say that any of them was actually decent….
I love your Chanel Jumbo in patent, the way the light reflects is really special ❤
Very descriptive video. Loved watching from start till end.
I was really disappointed in my SA before the July 1st price increase. I had texted him a few days before looking for a few things and didn’t hear back until AFTER July 1st. I understand that he was probably busy but it felt purposeful. ☹️
He may have someone else’s for priority
I have actually heard that from a few people as well. They definitely do have stock out the back. Maybe they are given instructions from head office to hold back and only sell some stock after the price increase? I guess we will never know the reason reason but just know that you are not alone on this lovely xo
@@MelinMelbourne thanks Mel! Agreed. 😘
Very smart idea! Brilliant Mel! 👍🏼👍🏼👍🏼
Thank you so much! Samorga were amazing to work with and I’m glad we could achieve this together xx
it happened to me in NYC PRADA, I understand my outfit was not the best, but also was not excuse enough for the Asian-looking associate who follows me, the entire time asking me, are you ok? Are you ok? Since that, I refuse to buy any PRADA goods. Not even for free, I am not a person who love to play those games. The same day I visited Chanel, LV, and was no problem whatsoever..so that is where I do purchases
My experience in Barcelona 🇪🇦 was good (this is where I live). I bought a coco crush ring for 1300 euros which wasn't the sale of the year for them. It was during the pandemic so the boutique was empty. I got to try a few classic flaps. The few times we went my toddler always gets a lot of attention from the SAs and security agents. She always gets a Camelia flower! I really wanted a flap cardholder. They never had it so I kept writing them a few WhatsApp messages once in a while. After like 2 months, the SA responded they had one. I asked him to keep it for me for 2 hours and I was expecting him to say no. Instead he said "we can't normally save any item but I know you've been looking for it for a while so I am going to help you". This was really nice because I am sure he could tell I am just a normal person who buys luxury items (not the rich type).
🥰
OK the samorga collab is genius. Such a game changer!
Thank you so much Hira xx
I love the idea that you circumvent Chanel and sell a superior $12 insert instead of wasting $3K.💕
Just a friendly correction Mel. The patent green flap is actually a Maxi Double Flap. The front flap is to far down the bag to be a jumbo. And the second flap with the press stud is to large also. Hope that is ok to let you know ❤️. Love your vids. I only buy chanel second hand as the quality of older pieces is far superior and prices are far better. Xx
Absolutely understand how you feel. I had a beyond terrible experience with Chanel, coupled with their declining quality has turned me off from buying any more of their bags. The bad quality now includes things like bad stitching and even their gold chains fade in color. I have not bought a Chanel bag for almost two years.
Brilliant idea with the card wallet. Was contemplating getting a small WoC, but converting my existing wallet is so much cheaper! Just bought one with the leather chain... waiting for samorga to deliver! 😊
Regarding chanel customer service in Melbourne.... I find chadstone SAs are super rude, but the cbd ones are lovely.
I only have one Chanel handbag. With the recent price increases I cannot afford Chanel. The preloved market is too expensive and the boutique prices are outrageous. If I had the money for a medium flap I would rather purchase an Hermes bag.
I absolutely love your beige jumbo. That is the exact combination I am after in my next Chanel bag, which is going to be preloved. I bought a vintage Chanel Medallion Tote on eBay last year, and yes it’s been authenticated. Like Japan Australia has really tough rules about selling fakes too and I have never had an issue buying preloved in Australia. I got the most amazing deal. I love vintage Chanel bags. Back in the day they were built like tanks and this one looks like it was made this year not more than 20 years ago.
I haven’t bought a bag from the boutiques for nearly 10 years. They are just too ridiculously expensive for what they are. And you are so right, there are some amazing bargains out there especially if you are like me and don’t do mini bags.
The straps from Samorga are a terrific idea and offer some very interesting possibilities.
Mel thank you so much for making this video. I really value your opinion and appreciate your honesty that it may not be totally worth to buy in-store. In my personal experience, I worked so hard to save money for my first classic flap and right when I was about to put my name on the waitlist it went up nearly $1000 july 1st. Fortunately, the 21A collection came out with a beautiful small flap black caviar bag that was $2000 less than a classic flap so I grabbed that instead. But the months leading up to this first ever Chanel fashion purchase, I was met with poor customer service and very limited supply at all local boutiques. I am young but I did plenty of research and knew what I liked and still received some of the worst treatment compared to other top luxury houses. It’s disappointing that for right now the luxury experience of going into the boutique and picking out a dream bag is gone. I think moving forward I will do pre-loved for Chanel. Hopefully they take into account feedback from you and others.
24:32 Thank you so much Mel For referring me to this video of yours! As always it was so informative and I saw your review of my favorite Chanel purse that you own! Thank you! Greetings from Phoenix, Arizona USA!😊💚
Sweet thanks Mel I got my order with the your discount.that green bag is stunning
Wow first time Iv seen your post. I have one little Chanel wristlet in lamb skin from 1960’s? I believe it’s copper gold with braided pull
Oh wow how special Janice! :)
As someone who got scammed as a seller by vestiare (yes the actual company itself not the buyers)....i just think ppl need to look into the vestiare scams, majority of the sellers stories are identical which says alot. Beware of vestiare...not sure why people still think its not shady 😳
I stopped buying from Hermès…because I like flap bags from Chanel a lot more. They work better for my lifestyle! I’m a huge Chanel fan:)
Me too! I am with you! I am Chanel by heart still love classic flaps;)
That's great to hear and so you should continue to buy what you love:)
Beautiful idea looks amazing
The insert is a great idea, Mel!!! Another reason I need to buy card holders!!
And I like the lipstick pouch, too... It is perfect to carry my trio of lip balm/ lipstick/travel perfume spray...
Thank you so much lovely! yes the little lipstick pouches are so cute xx
Love the card holder idea.
I love your videos Mel! Thank you for providing your insight. I have always been a Chanel lover and for the majority of my life the brand has been out of reach. When I finally saved up enough for my dream bag I was so disappointed by the SAs that I had met at my local boutique. After a few years of trying I finally met an SA I really like but still I cannot access the bag that I want🙄. I thought I had spent a good amount of money there but I guess I’m not a big enough spender! It is unfortunate that even you have experienced poor customer service! The entire experience should be great for the money we are spending but alas this must not be the priority. I am cautious moving forward but I’m glad to see there are other avenues out there!
I totally agree with you on getting an amazing value for your money by going the vintage or reseller route instead of going to the boutiques. Would you please do a video about how to add the shorter chains to your single flap Chanel bags? Thank you❣️💐
Very informative video. U have given me new insights into luxury bags and in particular Chanel. Thank you!
Ive been wanting to buy from samorga! And thank god i waited!!! Thank you!
My pleasure, what are you planning on getting? xx
Chanel Medium Classic has been on my wish list forever but the pricing is soooo much. Love this video that gives me options were I can look into besides boutiques. 😃🤙
Brilliant idea Mel!❤️🙌🏾
Oh wow the cardholder insert!! Such a cool and useful idea xx
So glad you love it xx
Fantastic video! I’ve received great service at the boutique inside of Neiman Marcus but the prices are just too high so I appreciate you sharing the seller links you’ve used in the past.
Wow, that insert, groundbreaking! So clever!
Thank you so much! So happy you love it x
Ohhhhh so creative with the cardholders my lady n love ur new bag. 💚😘😘😘Sandy
Thank you darling Sandy xx
You are a classy lady Mel! Just dealt with the issue and quietly moved on. But the POW - you make a power move with your clever design and now have converted all your card holders into the latest IT bag. You go!
Thank you so much Rose xx
I live in Dallas USA, want to share my experience with Chanel.
I’ve puechased a Chanel bag in Neiman Marcus few years ago , recently i called Chanel boutique since I want to buy Chanel card holder. They said I don’t have account in Chanel boutique therefore I can’t buy any Chanel products by phone even can’t put my name on the waiting list. I told about my Neiman Marcus purchase but they said if it was not done in their boutique, it could not be regarded as Chanel purchase. And the customer service lady just told me over and over to contact SA in boutique.
Neiman Marcus is one of the biggest department store chain with many lixury brands in USA also has lot of Chanel stores in their’s besides the price is definitely same with the boutique.
I totally disappointed and couldn’t understand at all what their sales goal is for only full of thier greed.
I am so glad you did this video Mel. We don't have a Chanel store here so I can't go instore anyway plus the prices are ridiculous. I have bought preloved and Vintage of late also and have got some amazing bargains. All bough from some of the Luxe Groups on Facebook that I am members of. My latest one arrived yesterday. A gorgeous 6 series Chanel classic flap in the Jumbo size in black lambskin also with the 24k gold plated hardware. It is like new. Even better than the photos and they were great.I have the authenticity card and booklet that look new as well. It is just gorgeous.I bought it for $3,000 AUD. An absolute steel. Needless to say a lot of members wanted to buy it if I didn't. Before that I bought a Chanel East West flap about 14 years old in beige lambskin. Also just like new and I paid $3,100 AUD . My 3rd bargain was a Chanel GST in beige caviar also like new and I paid $1800, I have seen them go for double that upwards in not good condition. I think I scored pretty well with this haul. They are all stunning .The Gst and Jumbo I have been wanting for ages so they were worth the wait and the East west flap I just stumbled across and just couldn't say no. :) Hope you are staying safe. Oh and thank you for all the information on the Samorga bag chains. I just made an order and used your code. So happy all round. Much love. Jenni from Adelaide. XX
Amazing! Love it! Great job!
Finally made it worked!! And bought both of the chain and insert. Thank you for the discount code. I’m excited to try this on 😍😍
Oh yay!! My pleasure! Xx
I love love love the new grey small classic flap! I don’t have any experiences at Chanel, but it is so sad to hear that some people have these bad experiences. For the prices that they have, the service should always be outstanding! Loved this video Mel! ❤️
Chanel is hit or miss in terms of customer service...however with the prices they charge...SA's should be on their best behaviour, no &'s , if's or but's 🤑
Great Collab& congrats Mel😍 love the idea& the insert colour variety☺️💕. Thanks for the detailed info as always. The new grey bag is just so lovely☺️. Watching frm QLD.
You are the queen of style. Thank you for the valuable and wise guidance.
You are so sweet. Thank you so much for watching xx
Very smart moved Mel 😍
I walked into Chanel in Sydney and there was an aura of idk a weird superiority complex from staff which isn't uncommon as I've seen from reviews in other Chanel boutiques and yeah, be careful and diligent around resellers because replicas and knock offs are becoming far too similar that even trained staff have difficulty judging whether it's legitimate or not.
Brilliant idea on the Chanel insert with chain! 👏🏽👏🏽👏🏽
Thank you so much Christian! Xx
Hi Mel just like you, I’m glad I started buying my classic Chanel bags when I did about 5 to 6 years ago and I agree with you 110% the new bags price is not worth The quality of the bags being produced today Chanel‘s quality has dropped so low that I’m actually shocked. I have Recently been to my local Chanel boutique and experienced crooked pockets, Popped stitches, leather wear. I haven’t purchased Chanel bags for the past 2 years either and I am not planning on purchasing any brand new bag from the boutique again. Pre-loved is always amazing and I’m all for it but for me I just love buying from the boutiques. Also to top that off I love Hermès the most I love my Birkin‘s and Kelly’s and no other luxury fashion house can ever get close to anything Hermès creates with her amazing craftsmanship and quality. I do agree Chanel is trying to get to Hermés level but I’m so sorry Chanel that’s Never gonna happen.
You need to look at Delvaux Brilliant. It will stand up to Hermès with no problem.