I'm here by accident. You need to send this to people with Internet reach and publicize the matter. Only then will Ford respect you. We are nothing to these corporations. Greetings from Poland and good luck so that you can sleep well
Not ONE vehicle manufacturer is working on the longevity of a vehicle,or security. They don't care ,as long as mugs buy new ones that's it . Money in ,trash out the door .
I really want to thank everyone so much for watching this and those who have contacted me. Unfortunately the situation has got worse as the hire van ford gave me was broken into and now @ford want £500 from me for damages something that wasn't even my fault. I have posted an update here. czcams.com/video/-O-8dRFlPx4/video.htmlfeature=shared
Back in April of this year, during a service I was told I needed a new timing belt on my custom. I was told not to drive it. I needed to get it home, but booked it in ASAP. On the morning it was due to be done, I had a call saying they could not do it as Ford had quarantined all parts relating to timing belt changes. My van was off the road for two months hiring vans at my own expense and eventually had to do it on my driveway. I wouldn't buy another Ford for as long as I live.
I definitely won't be buying another Ford again. They just actually couldn't care less. If I ran a business with their attitude well I wouldn't be running a business anymore. What van did you go for now?
@eastrenewables that's a shame that as I know how frustrated I was trying to work with how they were with me. I've decided to keep it and run it into the ground whereby I will go for a lease again. Have you tried the motor ombudsman? They were no use for me but they might help you.
It certainly makes you feel that way. I think Ford made such a bad implementation of it in this vehicle. It's their customer service that I feel is worse than the vehicle itself
If I was you, mate, I'll get time to keep the Van and enjoy reading the best vans around Renault traffic's are if you buy your own van, run a traffic, you can do what you want to eat, then put a roof rack on it and put a toe bar on it if you. If you're safe to forward. I don't want you back, Deford. I don't want my Van back when you're taking too long of a grumble. I've had one before, mate. I've just told. Keep it, and I've had a Renault traffic instead. A carpenter by train so far was your time to keep ford and buy a renault traffic
I am in the same boat with an Isuzu grafter waiting 6-8weeks for a replacement gearbox I've no replacement so am having to pay £500 a week to hire a van both local dealers are useless. I just think companies don't give a shit anymore
Ive always bought Ford commercials from the mk5 transit up to date … but im honestly thinking they’ve forgotten how to build vans. With the irritating design errors to the 2.0 engine with the daft wet belt system. And now the loony price of the new custom. Its disappointing
Thank the Lord I got a pure diesel version. I see another problem for when you get it back (if you do) With all the crap they've taken off it you'd really have to wonder if it will ever be the same vehicle again?
Your entitled to reject the van as its not fit for purpose and receive a full refund and claim for any money you may of lost and paid out. You can also take them to small claims court which is easy and cheap to do
Sorry @andyadogs it was and still is an unfolding story Ford hasn't come up with a resolution and I still don't have my van or a replacement. If the story ever does come to a conclusion then I will try and do a brief summary of it all.
I'll talk to you, mate, and I'll never buy a food again. No, buy a Ford screw it. Give me my money back, or it's not a ticket. I'll take you with court the point paid your back then. Take him to court over. I actually remind Van on in the end. I've depaid, but the paid more money. Technical action against them Ford. Tell me, satan, are they giving me a new van
They drawing it out as long as they can. Ford customer services don't even answer questions you ask them. Supposed to be coming back to me by today but no response so far so unlikely to hear from them today now
I'm here by accident. You need to send this to people with Internet reach and publicize the matter. Only then will Ford respect you. We are nothing to these corporations. Greetings from Poland and good luck so that you can sleep well
Fords should be nicking a bracket off of one they’ve got in stock
Not ONE vehicle manufacturer is working on the longevity of a vehicle,or security. They don't care ,as long as mugs buy new ones that's it . Money in ,trash out the door .
I really want to thank everyone so much for watching this and those who have contacted me. Unfortunately the situation has got worse as the hire van ford gave me was broken into and now @ford want £500 from me for damages something that wasn't even my fault. I have posted an update here.
czcams.com/video/-O-8dRFlPx4/video.htmlfeature=shared
I’d say reject the van, take the experience and buy a fully diesel van
Definitely gonna have to go Diesel this PHEV is not fit for Purpose. They gave it me back for a week after 5 months and it broke down again
Back in April of this year, during a service I was told I needed a new timing belt on my custom. I was told not to drive it. I needed to get it home, but booked it in ASAP. On the morning it was due to be done, I had a call saying they could not do it as Ford had quarantined all parts relating to timing belt changes. My van was off the road for two months hiring vans at my own expense and eventually had to do it on my driveway. I wouldn't buy another Ford for as long as I live.
I definitely won't be buying another Ford again. They just actually couldn't care less. If I ran a business with their attitude well I wouldn't be running a business anymore.
What van did you go for now?
A few people I know have had issues with the wet belt. I never even realised it had one. Wouldn't ever buy another Ford they just so bad
@eastrenewables that's a shame that as I know how frustrated I was trying to work with how they were with me.
I've decided to keep it and run it into the ground whereby I will go for a lease again. Have you tried the motor ombudsman? They were no use for me but they might help you.
Just seen your video
My Vivaro was in a vaxhall dealership and it was in there from 18April till November 16 2923 waiting for a airbag module
Moral of the story is Do Not Touch Anything Related to EVs.
It certainly makes you feel that way. I think Ford made such a bad implementation of it in this vehicle. It's their customer service that I feel is worse than the vehicle itself
If I was you, mate, I'll get time to keep the Van and enjoy reading the best vans around Renault traffic's are if you buy your own van, run a traffic, you can do what you want to eat, then put a roof rack on it and put a toe bar on it if you. If you're safe to forward. I don't want you back, Deford. I don't want my Van back when you're taking too long of a grumble. I've had one before, mate. I've just told. Keep it, and I've had a Renault traffic instead.
A carpenter by train so far was your time to keep ford and buy a renault traffic
I am in the same boat with an Isuzu grafter waiting 6-8weeks for a replacement gearbox I've no replacement so am having to pay £500 a week to hire a van both local dealers are useless. I just think companies don't give a shit anymore
Ive always bought Ford commercials from the mk5 transit up to date … but im honestly thinking they’ve forgotten how to build vans. With the irritating design errors to the 2.0 engine with the daft wet belt system. And now the loony price of the new custom. Its disappointing
A ford vehicle that has some sort of catastrophic failure, this is far too common these days.
I hope it all ends well for you.
Thank the Lord I got a pure diesel version. I see another problem for when you get it back (if you do) With all the crap they've taken off it you'd really have to wonder if it will ever be the same vehicle again?
Well they gave it me back for a week and it broke down on me again on the M4 nice. AA guy said stop using it it's not reliable and get rid of it
Your entitled to reject the van as its not fit for purpose and receive a full refund and claim for any money you may of lost and paid out. You can also take them to small claims court which is easy and cheap to do
They seem to be giving me every excuse not to reject it. Delaying tactics.
@eastrenewables then I would reject it sooner rather then later because the longer you leave it the more difficult it will be to reject it
THEY DON'T MAKE EM LIKE THEY USED TO..
search out established/reliable diesel van marque....don't touch anything else until it has proved itself
Was that the short version of the story 🤔
Sorry @andyadogs it was and still is an unfolding story Ford hasn't come up with a resolution and I still don't have my van or a replacement. If the story ever does come to a conclusion then I will try and do a brief summary of it all.
My mate pick up new electric van gave it back after a month didn’t do what they said it meant to nothing but trouble
Was it a Ford electric?
@@eastrenewables yes
😢
Shocking that was thinking buying but if that happend ,crippled
Too much safety computer stuff
Don't take it back,and try keep the van you have now ,good luck
I'll talk to you, mate, and I'll never buy a food again. No, buy a Ford screw it. Give me my money back, or it's not a ticket. I'll take you with court the point paid your back then. Take him to court over. I actually remind Van on in the end. I've depaid, but the paid more money. Technical action against them Ford. Tell me, satan, are they giving me a new van
They drawing it out as long as they can. Ford customer services don't even answer questions you ask them. Supposed to be coming back to me by today but no response so far so unlikely to hear from them today now
Don’t know why you bother ducking about with a shit hybrid van just buy a diesel it’s easier