CONTROLLER GETS ANNOYED with Inefficient Pilots at San Francisco!

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  • čas přidán 21. 10. 2023
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Komentáře • 729

  • @VASAviation
    @VASAviation  Před 7 měsíci +949

    That "okay, we contact Departure" really hurt me...

    • @asho1735
      @asho1735 Před 7 měsíci +63

      geez did that guy just solo for his PPL last week?

    • @cippalippa5327
      @cippalippa5327 Před 7 měsíci +47

      I was pulling my hair when I've heard that. They're still taxing, without even a takeoff clearance and they have no qualms about switching to departure??

    • @tumbleweed2240
      @tumbleweed2240 Před 7 měsíci +11

      NorCal 😂😂😂

    • @dub2967
      @dub2967 Před 7 měsíci +5

      😭😭😭😭

    • @ColorNerdChris
      @ColorNerdChris Před 7 měsíci +58

      Some pilots will read back anything on frequency just to get on this channel @VASAviation ;)

  • @BennyBoy_Alpha
    @BennyBoy_Alpha Před 7 měsíci +788

    The controller understandably got annoyed. The Qatari pilots were clearly not paying attention at all. Why would you contact Departure while still on the ground…

    • @fsxnico
      @fsxnico Před 7 měsíci +67

      Not paying attention? That guy is having a stroke.

    • @makingbiscuits24-7
      @makingbiscuits24-7 Před 7 měsíci +4

      ​@@fsxnicolol!

    • @itserc
      @itserc Před 7 měsíci +9

      @@SurvivalSquirrel it’s been years holy shit. cry, cope, and seethe!

    • @SurvivalSquirrel
      @SurvivalSquirrel Před 7 měsíci

      @@itserc what has been years?

    • @mcpr5971
      @mcpr5971 Před 7 měsíci +19

      I think this is one or 2 holes into the swiss cheese model. Perhaps ground control messed up and didn't turn Qatar over fast enough, then Qatar makes a mistake or two, now tower is pissed, riding his butt, and making him anxious. Yeah if you're behind the wheel of a 777 you need to be able to handle pressure, but tower is unnecessarily fanning the flames. Plus with an international carrier, you're only 1 step away from creating an international incident by creating this animosity.

  • @captainobvious9481
    @captainobvious9481 Před 7 měsíci +457

    I loved the enthusiastic “hello” from the British Airways pilot lol

    • @alexandernordstrom1617
      @alexandernordstrom1617 Před 7 měsíci +29

      Sounded like they'd just been enjoying their popcorn and listening to the drama

  • @morganghetti
    @morganghetti Před 7 měsíci +355

    In my experience, if you have a pilot or a crew that is having trouble and causing problems , getting mad, verbally shitting on them, and trying to embarrass them always helps and improves the situation.

  • @daytonahypnosis
    @daytonahypnosis Před 7 měsíci +629

    As a retired controller, former Academy instructor, and now an Aviation English instructor working primarily with International airline pilots, I can offer a couple of helpful suggestions to controllers who deal with situations like the one in this video.
    The first contact the QTR has with the Tower controller, the controller scolds the pilot, "You gotta be on frequency if we gotta move you." Why the pilot was still on ground freq is anybody's guess, but then, the QTR pilot makes another error - not reading back the hold instructions. Then, the pilot reads back the clearance incorrectly and is once again "scolded" by the controller, "Three readback errors in a row. You need to listen more carefully." Next, the controller, talking with another aircraft, says, "Sorry you had to hear all that. Contact NORCAL Departure." The QTR takes that as his frequency change, and the controller has had it with this guy and scolds him yet again.
    So, what suggestions can I offer?
    1. When communicating with foreign pilots, if you detect someone is having problems communicating, the last thing you ought to do, I would say, is get in "traffic cop" or "schoolmarm" mode and lecture the pilot. Don't hold the pilot up for ridicule or communicate in such a way that the pilot might perceive that he's being ridiculed. While an American pilot will probably then engage the controller in a time-consuming argument, the international pilot may go into "face-saving" mode. Both are going to waste your precious time. So, if someone is struggling, try to politely help, not scold.
    2. We controllers don't know what is going on in the cockpit. Pilots may be dealing with many issues that distract them, just as controllers often are. If you sense that a pilot is struggling, try to make instructions as simple as you can. In this case, perhaps a controller-initiated progressive taxi might have helped.
    3. ICAO and FAA procedures don't always align. In the USA, pilots are advised to switch to Tower without being instructed by Ground Control. There are many airports around the world where doing so would be a pilot deviation. Yes, people flying in the USA need to know our rules, but they still might make some minor mistakes.
    My final thought: treat all pilots with the same level of respect and cooperation as you would want for yourself - the “Golden Rule”.

    • @njebarr
      @njebarr Před 7 měsíci +41

      Completely reasonable. I don't disagree with a word you said.

    • @oneworldawakening
      @oneworldawakening Před 7 měsíci +7

      💯

    • @surreyboy84
      @surreyboy84 Před 7 měsíci +65

      American controllers need to remember that English isn’t everybody’s first language & they would save time by slowing down a bit instead of having to keep repeating instructions that haven’t been understood correctly.

    • @oneworldawakening
      @oneworldawakening Před 7 měsíci +19

      @@surreyboy84 Yes. If the goal was actually to facilitate communication, it would have been handled differently.

    • @WarHawkAU24
      @WarHawkAU24 Před 7 měsíci +14

      It's common knowledge that foreign carriers don't automatically switch to Tower frequency like we do over here.

  • @TexDrinkwater
    @TexDrinkwater Před 7 měsíci +441

    Makes you wonder what the hell was going on in the cockpit at the time. When moving around active runways, their attention should have been focused on getting to the departure runway safely.

    • @cmteturqueti
      @cmteturqueti Před 7 měsíci +6

      Absolutely! Constant listening of ATC is key for safety, particularly when you know you’re expected to cross multiple runways. Lack of self-briefing, basic attention to the environment and bad English were only some of the causes of this embarrassing situation. These guys were everywhere and lately this airline is not hiring the best pilots available on the market.

    • @pawandeepsingh6166
      @pawandeepsingh6166 Před 7 měsíci +1

      @@SurvivalSquirrel That's the stupidest argument I have ever heard.

    • @james_chatman
      @james_chatman Před 7 měsíci +4

      What the hell was going on? Bribery at the tracing level.

    • @teelo12000
      @teelo12000 Před 7 měsíci +2

      Theres been a surge in demand for passenger pilots lately and the airlines are taking anybody, no regard for english proficiency apparently.

    • @comfortchen
      @comfortchen Před 7 měsíci +1

      maybe not good in listening English

  • @JahongirHaitov
    @JahongirHaitov Před 7 měsíci +38

    "American 2398, sorry you had to hear all that" was uncalled for and escalating, no matter how pissed the controller was. Compare with the controller in one of last videos where pilot took off without clearance, got mid-air and the controller was really professional.

  • @uy_spotter
    @uy_spotter Před 7 měsíci +320

    Maybe, *maybe* I can understand all the other mistakes, BUT, believing you have to contact Departure while you still on GROUND is honestly really worrying.

    • @uy_spotter
      @uy_spotter Před 7 měsíci +7

      @@wessamalqassimi4013 yes, that’s pretty obvious.
      You clearly don’t understand the problem here is the total lack of situational awareness of a pilot who can’t put together basic taxi instructions, and even believes he is supposed to switch to an enroute frequency while on the ground.
      It’s really concerning they don’t know where they are and what are they supposed to do.

    • @SuperAWaC
      @SuperAWaC Před 7 měsíci +3

      i would never risk flying on an airline that wasn't north american or western european. not worth it.

    • @Mxaviair
      @Mxaviair Před 7 měsíci +10

      LOL, there was nothing "basic" on those taxi instructions.
      It is obvious the QR pilot handling communication made mistakes, however the ATC unprofessionally made the decision to turn the whole situation a lot worse.
      The pilot/company should be reoriented, this ATC should be punished. He was the real threat there.

    • @SuperAWaC
      @SuperAWaC Před 7 měsíci +5

      @@Mxaviair found the qatari

    • @xander4218
      @xander4218 Před 7 měsíci +1

      @@Mxaviair what mistakes do you think he made? his requests were pretty clear and concise if you ask me

  • @canadagood
    @canadagood Před 7 měsíci +108

    Imagine being that tired and confused at the BEGINNING of cross-continental flight.

  • @navinjohnson2010
    @navinjohnson2010 Před 7 měsíci +133

    18N was just practicing readbacks to show how much he learned 😂

  • @yobb1n544
    @yobb1n544 Před 7 měsíci +109

    Of course he'd contact departure, he's trying to go 😂

    • @Suplyndmnd
      @Suplyndmnd Před 7 měsíci +13

      "I keep fucking up. I need to get out of here".

    • @whiffy506
      @whiffy506 Před 7 měsíci +1

      @@Suplyndmndbro 💀 he just wanted to disappear

  • @BenStewart
    @BenStewart Před 7 měsíci +59

    Maybe they'd be better off down the road at KSQL..

    • @Dingopk
      @Dingopk Před 7 měsíci +3

      Hilarious! Best comment so far!

  • @Diandredofus
    @Diandredofus Před 7 měsíci +10

    I lost it at the "We contact Norcal Departure".. like brother you're still on the ground

  • @Indrakusuma_a
    @Indrakusuma_a Před 7 měsíci +235

    How the hell that guy is qualified as a pilot? That's certainly disaster waiting to happen. Even I'm getting furious listening to this. Dang!

    • @thereissomecoolstuff
      @thereissomecoolstuff Před 7 měsíci +49

      He is the Shieks nephew.

    • @thejets511
      @thejets511 Před 7 měsíci +33

      The qualifications to be a pilot in some countries (like Qatar) are comically low standard

    • @virtualpilot1400
      @virtualpilot1400 Před 7 měsíci +15

      Because not everyone has a 1500 hour requirement in place like the FAA does.

    • @EdOeuna
      @EdOeuna Před 7 měsíci +24

      @@thejets511- majority expat pilots, so the requirements are just as stringent as any other airline. Places like Qatari will not be your first employer, more like 2nd or 3rd, so you’d expect some skill and ability.

    • @ImpendingJoker
      @ImpendingJoker Před 7 měsíci

      Amazing that a commercial pilot only need 1500 hours of training where as I as an A&P need 1900 hours to work on them.@@virtualpilot1400

  • @williamduncan7401
    @williamduncan7401 Před 7 měsíci +21

    Norcal departure good day, Qatari 18N, on the ground, holding short 1R.

  • @zwizh
    @zwizh Před 7 měsíci +66

    As someone who struggles with quick verbal recall and multi-step instructions at a fast pace, I get this. I also am not flying a plane and will never be, because I know my skills versus my weaknesses. 😂

    • @calvinnickel9995
      @calvinnickel9995 Před 7 měsíci +33

      Most people would struggle with these. You can usually only remember two or three things before they start “falling off the conveyor belt”.
      So you write it down in shorthand.
      First instruction:
      x 1L H | 1R
      Second instruction:
      x 1R G L F | 28L
      Except I make my “cross” (the x) large so it’s not confused with taxiway X-Ray.. and the “hold short” vertical line is also exaggerated so it doesn’t look like taxiway India or a lower case Lima (I only ever use block capitals for clearances/instructions).

    • @pbrenneman5
      @pbrenneman5 Před 7 měsíci +3

      Don’t let it stop you! I think everyone struggles with it in the beginning, the only people who can recall a long combo instruction like that are those who have flown out of an airport a lot and can visualize the route and/or have gotten it many times before. The rest of us just write it down and read it back!

    • @Demoralized88
      @Demoralized88 Před 7 měsíci

      Tons of people, myself included, struggle with working memory but it's manageable with notes as Calvin has described. Most Pilots have their notepads out and ready when they're transferred and waiting for instructions to write it down as it's read.

    • @neilkurzman4907
      @neilkurzman4907 Před 7 měsíci +1

      That’s why they make paper and pencil

  • @ed5508
    @ed5508 Před 7 měsíci +145

    I was there holding short #2 of 01R heading to Boston and the captain and I nearly died of laughing😵, especially the contact NorCal departure…that was painful to hear 🤣. Gosh I was wondering the entire time, the captain seemed to never cue up and made me wonder was it the entire crews first time in SFO or what 🤯

    • @flywithhan
      @flywithhan Před 7 měsíci +65

      I was the Skywest right behind you and we were also dying! Both our jaws were on the floor.

    • @ogoncalo
      @ogoncalo Před 7 měsíci +24

      As a colleague, I would not expect you to judge without being inside of that cockpit. Hopefully, you'll never be featured in this channel...safe flights

    • @ed5508
      @ed5508 Před 7 měsíci +17

      @@ogoncalo well then the other crew members, the CPT or IRO, should intervene then, and not just let the FO say what he said, at no time did it seemed like another voice other than the FO’s was on the mic. Nothing should have prevented the CPT at most to have spoken up, had taken the comms for a bit, and then relinquish them back to the FO.

    • @drmayeda1930
      @drmayeda1930 Před 7 měsíci +13

      @@ed5508
      Maybe this WAS the captain and he doesn't like being challenged about his conduct.

    • @MikeDCWeld
      @MikeDCWeld Před 7 měsíci +14

      ​@@ogoncalowhy would anyone need to be inside that cockpit to see the veritable littany of errors they were making? That's very likely the easiest part of their job with one of the lowest workloads possible. How do you think they're going to handle any sort of mid-air emergency, especially in one of the critical phases of flight?

  • @Manc-king
    @Manc-king Před 7 měsíci +19

    Speedbird having a chuckle doing his read back

  • @txaviationimages
    @txaviationimages Před 7 měsíci +81

    I’m only a PPL & have no room to judge a heavy aircraft pilot, but their confusion to “contact departure” while taxiing on the ground scares me

  • @mattwilliams3456
    @mattwilliams3456 Před 7 měsíci +225

    Send them back to the gate for possible crew incapacitation.

    • @markmaki4460
      @markmaki4460 Před 7 měsíci +20

      So the flight crew can be incapacitated at the gate for safety reasons and removed? XD

    • @MattH-wg7ou
      @MattH-wg7ou Před 7 měsíci +33

      I mean seriously. It would be reasonable to be worried about their safety at this point, ffs..

    • @alanm5013
      @alanm5013 Před 7 měsíci +31

      On another site, we were discussing whether the controller could legally force the flight back to the gate for eval of the crew. This is a perfect example of when it seems that it would have been justified, no? Especially the last transmission, where it sounded almost like he was slurring his speech. What happens when they get the departure instruction wrong three times while they're already rolling, which is not exactly out of the realm of possibility?

    • @DomManInT1
      @DomManInT1 Před 7 měsíci

      You know they were boozing it up at the strip club the night before.

    • @teelo12000
      @teelo12000 Před 7 měsíci +2

      @@alanm5013 I would guess it depends on the laws of the state/country. ATC aren't exactly a policing body, so it could be argued they don't have jurisdiction to decide pilots aren't fit for duty. But maybe they can get someone on frequency who does have that jurisdiction?

  • @nicdryden963
    @nicdryden963 Před 7 měsíci +12

    WTH was that noise at 2:55 🤣🤣 this man was stroking out 😅

  • @johnopalko5223
    @johnopalko5223 Před 7 měsíci +59

    When I was a system administrator I always thought it would be a really nice job if it weren't for the users. I wonder if controllers sometimes feel the same way about pilots.

  • @juarez456
    @juarez456 Před 7 měsíci +20

    “Okay we contact NORCAL” had me dead 🤣🤣

  • @JansViews
    @JansViews Před 7 měsíci +15

    I couldn’t help but giggle when the Turkish entered the fray! 😅

  • @AV4Life
    @AV4Life Před 7 měsíci +28

    This feels like an Infinite Flight server right here. Tryna contact departure while taxiing lol

    • @REFEREEMOUSE
      @REFEREEMOUSE Před 7 měsíci +4

      Nawww, they would have switched if it was Infinite Flight and requested flight following

  • @FreshTillDeath56
    @FreshTillDeath56 Před 7 měsíci +234

    You know, for being outraged, that controller was still remarkably well composed. Good professional.

    • @maynen93
      @maynen93 Před 7 měsíci +32

      No he wasn't. He was intimidating the stressed out pilot, making aggressive statements, making small "insulting" comments to other aircrafts and not slowing down. The FO was probably new and was overloaded with random tasks.

    • @FreshTillDeath56
      @FreshTillDeath56 Před 7 měsíci +21

      @@maynen93 lets be honest, we've seen way worse on this channel. This is definitely in the ballpark of reasonable professionalism lol

    • @jyggalag169
      @jyggalag169 Před 7 měsíci +8

      @@maynen93that doesnt change that the FO has his own obligations here and was failing to uphold them.

    • @maynen93
      @maynen93 Před 7 měsíci +10

      @@FreshTillDeath56 Yes ofc it has been worse but I don't agree with ATC being well composed and "Good professionalism". ATC was not out of limit bad but in order to be professional you should de-escalate and try to achive easy communication when someone is stuggling, ATC did the opposite

    • @maynen93
      @maynen93 Před 7 měsíci +2

      @@jyggalag169 Yes ofc but doesn't change my first statement

  • @repatch43
    @repatch43 Před 7 měsíci +23

    Honestly, that pilot sounded VERY tired, and was certainly not at 100%. I'm wondering what protocol is for concerns that the flight crew isn't safe to depart? That many incorrect readbacks might be more than a pilot not paying attention.

  • @autothrust.
    @autothrust. Před 7 měsíci +6

    If the US ATC would use proper communication this would not happen …

  • @VidClips858
    @VidClips858 Před 7 měsíci +33

    That was painful to hear.

    • @JonDoe-007
      @JonDoe-007 Před 7 měsíci +2

      If a couple of missed readbacks is that harsh to hear, let's hope you're not a pilot

  • @christophermercado5466
    @christophermercado5466 Před 7 měsíci +2

    Something is not right in the cockpit

  • @phildan89
    @phildan89 Před 7 měsíci +256

    Given the content machine SFO has been of late, I expected some sort of massive overreaction from the controller.
    This one however...I don't blame him one bit!

    • @ColorNerdChris
      @ColorNerdChris Před 7 měsíci +24

      It was refreshing to be on the side of a KSFO local controller for a change - but he ruined it with the douchey and unhelpful "Sorry you had to hear all of that" comment.

    • @JonDoe-007
      @JonDoe-007 Před 7 měsíci +12

      Allowing indignancy in aviation is a recipe for disaster. If a couple of missed read backs is all it takes to light your fuse, then stay home.

    • @dublinairportplanes
      @dublinairportplanes Před 7 měsíci +8

      The controller was an undignified prick to be honest. Totally unprofessional behaviour.

  • @truevulgarian
    @truevulgarian Před 7 měsíci +5

    That's like "Who's on first / Who's on second / I don't know / Third base!"

  • @Boodieman72
    @Boodieman72 Před 7 měsíci +60

    I can feel ATC's frustration.

    • @JonDoe-007
      @JonDoe-007 Před 7 měsíci

      I can see your brown nose

    • @AaronShenghao
      @AaronShenghao Před 7 měsíci +6

      But not an excuse to mocking the pilots publicly on frequency. No need for "three mistakes... Pay more attention", and instead help them by talking just a little bit slower, ask them to repeat.
      Pilots and controllers should be on the same team here, and when pilots are having a different mental model, slow down and let them catch up.

    • @seanp7dc
      @seanp7dc Před 7 měsíci +4

      The "three readback errors in a row" was justified in my view. He repeated and slowed down the command.@@AaronShenghao

    • @superlogistics1
      @superlogistics1 Před 7 měsíci +2

      @@AaronShenghaoit’s not mocking. It’s simply the truth

    • @SeltkirkTV
      @SeltkirkTV Před 7 měsíci +1

      ​@@superlogistics1you can use the truth to mock people with. Are you like 6?

  • @lautamed3884
    @lautamed3884 Před 7 měsíci +1

    Amazing performance from the controller!! Very helpful!!

  • @willyngx
    @willyngx Před 7 měsíci +22

    If only they were looking at the charts they would've realize that anything they were reading back wasn't making any sense at all. Kinda scary honestly especially at a big intl airport.

    • @thomasdalton1508
      @thomasdalton1508 Před 7 měsíci +4

      You don't have a chance to look at the charts before reading back. They don't need to look at any charts to know you don't contact departure before you've departed, though.

    • @grayrabbit2211
      @grayrabbit2211 Před 7 měsíci +1

      @@thomasdalton1508 I listen to ground to get a feel for what's happening AND look at the airport plates to visualize is BEFORE I start the engines. Then I'm already anticipating where Ground is likely to send me and can see it on the map.

    • @thomasdalton1508
      @thomasdalton1508 Před 7 měsíci

      @@grayrabbit2211 Yes, that's very wise. The OP said "were looking at" not "had looked at", though. It's reasonable to expect them to have looked at the charts in advance (especially to have determined whether they are coming at the runways from the left or the right so they know if they are going to get to the left runway or the right runway first), but it isn't reasonable to expect them to be looking at the charts while doing the readback. Controllers don't have the patience for that.

    • @nulano
      @nulano Před 7 měsíci +1

      1L is the same as 19R just from the other end. The same is true for 1R and 19L. Clearly they were distracted with something since they were saying the wrong things, but it sounds like they most likely just misspoke.

    • @MattH-wg7ou
      @MattH-wg7ou Před 7 měsíci

      They must not have been taught the shorthand note taking technique for stuff like this.

  • @guluchaudhry2037
    @guluchaudhry2037 Před 7 měsíci +4

    Ah the Thames Estuary accent is always refreshing to hear on frequency ✈️

    • @Bartonovich52
      @Bartonovich52 Před 7 měsíci

      So is Estuary devolving further? My benchmark for Estuary is the spoken word of Blur’s Parklife but I was in Croatia last week and met some English girls there and it sounded like if I was doing hyper-corrected Estuary. It sounded comical and annoying at the same time.. like spoken version of the “cursive” singing that has become popular as of late.

  • @mskucherawy
    @mskucherawy Před 7 měsíci +3

    NorCal departure, Qatari 18N holding short of 28L.

  • @toshiba2243
    @toshiba2243 Před 7 měsíci +5

    Long flight and short layover can lead to this also include jet lag poor rest and if the guy was new at the airport and didn’t pay attention to the briefing from the other pilot, he didn’t create a route on his mind and wasn’t even ready for the comms. The guy got overwhelmed.

    • @christerry1773
      @christerry1773 Před 7 měsíci +1

      That makes alot more sence. All of the "experts" in the comments say they're a terrible flight crew.

  • @Ndub1036
    @Ndub1036 Před 3 měsíci +2

    Switching to departure before taking off is a bold move

  • @elmerdomingo640
    @elmerdomingo640 Před 7 měsíci +1

    One of the first things i developed as a training F/O was.... to write quickly ATC constructions and i never had a problem i reading them back... no matter how long... no matter how non-standard the instructions were...😊😊😊😊😊😊

  • @TheGreatestLewis
    @TheGreatestLewis Před 7 měsíci +64

    Tower was very clear too, poor English from pilots?

    • @CapStar362
      @CapStar362 Před 7 měsíci +5

      Qatari is a non-native English speaking airline, semi-understandable that English is not their native language and a inexperienced pilot who barely passes English Classes would easily have issues.
      Also, that pilot needs a remedial Medical, he seems dyslexic, keeps confusing left and right in designations.

    • @LadyLithias
      @LadyLithias Před 7 měsíci +3

      @@CapStar362 what I would wonder is how the words right and left sound in his language. I would find it hard in some languages to get it right, but not because I would not KNOW what I was doing. I mean, if I was trying to tell someone "Go straight here, then right at the light and then left," but in spanish, I'd be using Derecho, Derecha, and Izquierdo (pardon my spelling, I speak Spanish, but never learned how to write it). Straight and right are the same d*mn word to my brain.

    • @dcviper985
      @dcviper985 Před 7 měsíci +13

      @@CapStar362English proficiency is a requirement for international operations.

    • @kevinhadley3779
      @kevinhadley3779 Před 7 měsíci +5

      ​@@CapStar362 I don't think they were confusing left and right, so much as anticipating that the runway would be referred to using the opposite-direction designation. That is, they were thinking (and probably had briefed expecting) they would first cross "19R", but the controller was talking about "1L": the same piece of pavement, different direction.
      In other words, they got the instruction they were expecting, but not the nomenclature. They stumbled when mentally reorienting the clearance on readback. (That's not to say that there weren't other problems, of course!)

    • @CapStar362
      @CapStar362 Před 7 měsíci

      @@dcviper985 I am MORE than well aware of that, why is it the international airlines that seem to struggle the most with it?
      clearly this pilot BARELY passed that. and it isnt just a accent.
      Qatar has some of the best pilots in the industry, but this one is some kind of exception.

  • @blockisle9
    @blockisle9 Před 7 měsíci

    Thanks

  • @idratherfly2000
    @idratherfly2000 Před 7 měsíci +5

    Tower needs to stay professional.

    • @TheTechSupportGuy
      @TheTechSupportGuy Před 5 měsíci

      Contacting departure on the ground what the fuck that dude needs to be grounded immediately…..

  • @88esplosione
    @88esplosione Před 7 měsíci +4

    This kind of mishearing and incorrect responses are common among trainees.
    Don't worry about it. Keep training!
    However they are very rich!
    I can't believe they are training on a real jet airliner.

  • @thomasvlaskampiii6850
    @thomasvlaskampiii6850 Před 7 měsíci +10

    I understand him getting frustrated, I get frustrated with people in my line of work, but you really can't let it show. You have to maintain an air of professionalism. Im not saying the controller is in the wrong, just that letting it show is not the best idea

  • @BadMonkeyTouring
    @BadMonkeyTouring Před 6 měsíci

    I was flying with a guy for the past year while my usual colleague was on medical leave. He's not a native English speaker and I tried over and over again to get him to write down the clearances AND read them back exactly as given, but he never would and almost every flight, he'd screw up the read back.

  • @DeltaBravoTango
    @DeltaBravoTango Před 7 měsíci +2

    2:55 what is that sound 😂😂😂😂😂😂😂

  • @cactusbase3088
    @cactusbase3088 Před 7 měsíci

    Jesh! If I was on that flight and heard that conversation I would be making for the emergency exit!

  • @billfly2186
    @billfly2186 Před 7 měsíci +1

    Sorry EVERYBODY had to hear that.

  • @humanbean333
    @humanbean333 Před 7 měsíci +4

    At about 2:56 did anyone hear the background sounds when tower was speaking? It’s well understood that the tower controller was frustrated, but it also seems it wasn’t a busy day and the other controllers were listening in. Sometimes nice to add some fun into an otherwise troublesome day, no?

  • @6YJI9
    @6YJI9 Před 5 měsíci +1

    I absolutely lost it when they replied back with contacting Norcal Departure. And I'm sitting in a hotel room. Pretty sure I caused a case of domestic disturbance for all others down the hall from laughing so loud. And that "NO!" from ATC was definitely a mood I've felt before lol. Some stories you just can't make up in certain work/industries.

  • @ro-86alkonost78
    @ro-86alkonost78 Před 7 měsíci +7

    I understand that Qatar is not a native-English speaking country, but the bigger problem is the lack of attention. What bothers me the most is he said that he will contact Norcal Departure after being given taxi instructions. I respect the ATC for having too much patience without lashing out like how few unprofessional ATCs would. He's the kind of ATC which KSQL needs.

    • @MarkThomas-yy4dk
      @MarkThomas-yy4dk Před 7 měsíci +1

      Yeah, when flying instrument or when I’m receiving complicated taxi instructions, I just write down what ATC says, there us also a playback button where you can repeat the last 10 seconds of audio. Also can draw it out on iPad airport diagram.

    • @ro-86alkonost78
      @ro-86alkonost78 Před 7 měsíci +1

      @@MarkThomas-yy4dk same, and in my flight school, CFIs and the local airport ATC always advice students to always ask to repeat such as "Please say again" when they didn't understand the instructions, it's always better than to make erroneous readbacks.

  • @slavedriver394
    @slavedriver394 Před 7 měsíci +8

    As a long haul pilot who regularly flies into the US and all over the world, I would say this is unacceptably unprofessional behaviour by the ATC. Yes, the Qatar pilot was certainly not on the ball and the contact Norcal reply was a bit of an eyeopener. However, humiliating and stressing the crew just before take-off was totally unacceptable and did nothing to improve the situation. The ATC should have recognised that they were not on the ball and repeated the instructions slowly and clearly, and then filed an ASR or whatever the equivalent report is that ATC file. In general the US controllers are professional, but I have regularly been witness to this sort of attitude where they have no empathy with crew whose first language is not English, or who don’t regularly operate into their airport. On top of that the US controllers frequently use non-standard terminology often spoken at a very fast pace.
    Years ago when I flew GA I was witness to a take-off accident that was directly caused by a controller who started screaming at a pilot that messed up his take-off clearance, resulting in the unnecessary death of 3 people. Aviation is no place place for big egos.

    • @johannesbols57
      @johannesbols57 Před 4 měsíci

      ATC's function is ATC, not guidance counselor.

  • @spankyharland9845
    @spankyharland9845 Před 7 měsíci

    as part of my pilot training I listened to hours of ATC to aircraft and the pilots who had the most problem understanding english were from Korea.

  • @andreabaront2240
    @andreabaront2240 Před 7 měsíci +2

    I met a controller from Doha, she said that speaking to Qatari pilots she got the impression they had no clue what they were doing .. I understand now what she meant 😅

  • @DatDenDude
    @DatDenDude Před 7 měsíci +4

    It’s a good thing passengers couldn’t hear this😳😂

  • @PMS1950
    @PMS1950 Před 7 měsíci +1

    Air traffic controllers, rather like simultaneous translators, deserve enormous respect for coping with such stressful but crucial jobs. I'm sure their salaries, deservedly, reflect this.

  • @TC.C
    @TC.C Před 7 měsíci +7

    This ATC was much more patient than Kennedy Steve 😂

  • @JonathanWinton123
    @JonathanWinton123 Před 7 měsíci

    Oh my goodness. What is going on, their communication is virtually none existent and this is at the START of the flight. Scary.

  • @Real_Tim_S
    @Real_Tim_S Před 7 měsíci

    Surprised tower didn't ask if they wanted more time - seemed like they weren't ready to taxi yet...

  • @TheBradleyd1146
    @TheBradleyd1146 Před 7 měsíci +2

    And the unsuspecting passengers have no idea of their incompetent pilot. Ignorance can be Bliss after all.

    • @dublinairportplanes
      @dublinairportplanes Před 7 měsíci +1

      And it’s very easy to sit at home and critique a pilot who is far more qualified than you.

  • @WorldRadio559-CBRadio
    @WorldRadio559-CBRadio Před 7 měsíci +7

    "Good afternoon Departure, 1 - 8 - November - Heavy with you at zero feet, passing zero feet for One - Niner- Zero.... I believe I can fly, Departure..." WTF?!!!

  • @paulbessell6154
    @paulbessell6154 Před 7 měsíci +9

    That's one of the most scary flight videos I've seen on CZcams. There are multiple runway crossings at SFO - how the heck did those guys qualify to fly an aeroplane?!

    • @AaronShenghao
      @AaronShenghao Před 7 měsíci +8

      The thing is the pilots are having a different mental model. Notice they keep saying 19L and R? They are reading the opposite side of 1R and 1L. Probably there was a runway change and tower need to get them to the opposite side.
      They didn't get on the radio when they property are redoing before take off briefing and didn't monitor the tower/turned the volume down.
      Tower did help where he is already mad at them for not responding immediately and at their throat. Ridiculing them for the mistakes...
      It's stressful job on both ends, there is really no need to be on their throat when they fumble. Especially since they haven't done anything reckless.

    • @xperia1983
      @xperia1983 Před 7 měsíci

      @@AaronShenghaoWell said

  • @robertzeitz3924
    @robertzeitz3924 Před 7 měsíci +1

    I'm guessing the pilot read back the NORCAL without thinking about what it meant. They might have been worried about missing another radio call or being scolded for not understanding what was being said. I'm not defending or excusing that, because it's absolutely not what a pilot should do on a radio, but just trying to understand the pilot's mindset at that moment.

  • @lastdance2099
    @lastdance2099 Před 7 měsíci +1

    "Dude, where's my A350!"

  • @hbpilot70
    @hbpilot70 Před 7 měsíci +2

    You also need to take into consideration the speed the controller is talking. For a non English speaker it can be confusing. Also, the US is one of the only country not using standard ICAO ATC phraseology. And lastly, most places in the world switch you from ground to tower. In the US every airport have their own way of doing things. Not saying the pilot is not at fault, but ATC is also adding to the confusion. Why can’t they try to be as close to standard phraseology ?

  • @Cl4rendon
    @Cl4rendon Před 4 měsíci

    Holy $*** i`m flying with this airline soon for the first time and this is worrying.

  • @kevin1873
    @kevin1873 Před 7 měsíci +2

    I'm pilot... I fly... oh dear...

  • @ColorNerdChris
    @ColorNerdChris Před 7 měsíci +76

    That was not a language problem, that was a lack of attention problem. This was all regular aviation English that would have been used at SFO, JFK, Narita, Schiphol, or any other international hub - not the usual "are you cleared into the ramp / okay cleared into the ramp" foolishness that makes its way onto CZcams. Of course it wouldn't be KSFO local control if they didn't throw in the douchey "Sorry you had to hear all of that" comment, which didn't help anyone. Make those comments off frequency into the tape recorded if you have to, but keep it off frequency.
    You have to admit: "We contact Norcal Departure" was *chef's kiss* though.

    • @erauprcwa
      @erauprcwa Před 7 měsíci +2

      LOL I get a small panic attack every time I fly into and out of JFK due to that whole "are you cleared into the ramp". I flew into JFK this morning and had a quick taxi to my gate. I was quick to get "cleared into the ramp" so I wouldn't have that issue.

    • @ColorNerdChris
      @ColorNerdChris Před 7 měsíci +1

      @@erauprcwa Thanks for taxiing at JFK so I don't have to.

    • @erauprcwa
      @erauprcwa Před 7 měsíci +2

      @@ColorNerdChris It's actually not that difficult. I don't know how pilots screw up in NY airspace... Just hold 250 until they tell you don't. As soon as you pull off the runway and make contact with tower/ground, just on the second comm, talk to ramp to get cleared.
      It's really not hard. Houston Bush airport, yeah fuck that place!

    • @phillee2814
      @phillee2814 Před 7 měsíci +7

      To be fair on those pilots for whom English is not their first language, it should be remembered that it is only in the US that ATC sounds if they are training to be auctioneers or horse racing commentators after retirement.
      And don't say it is due to the volume of traffic - London Heathrow carries more international as a proportion of its total traffic, a similar amount of traffic in total, and does it on only two runways. Schipol has more runways that Heathrow but an even higher proportion of international traffic. They get as much or more through per runway without the need to understand English spoken at more than twice the speed it is spoken at natively. Clearly, he was still on the previous frequency (GND?) when told the first couple of times and got flustered at finding he had missed the frequency change, but we only heard the much more calm and collected voice of a controller on that frequency telling them to change very briefly, and that was the clearest thing said by anyone - we didn't hear what went previously, so it may have been a supervisor with brains stepping in. After switching from that, the ear-blasting they got from Tower was enough to confuse many native English speakers.
      But then you only have to go through US immigration once to find out how the US treats its visitors.

    • @dublinairportplanes
      @dublinairportplanes Před 7 měsíci

      @@phillee2814Heathrow is busier than Amsterdam by a good margin

  • @bhollingsworth
    @bhollingsworth Před 7 měsíci

    Has to be tough at big INTL airports with so many dialects, language barriers etc.
    Clearly the crew wasn't paying attention to any instructions and readbacks were a mess. Yikes.

  • @lostinasia25
    @lostinasia25 Před 7 měsíci +37

    Progressive Taxi is badly needed here. Sometimes you just can’t win. Avoid runway incursion at all costs.

    • @feynthefallen
      @feynthefallen Před 7 měsíci +7

      Dude, this is SFO, not some small backwater airport. Plus, they don't even listen for their callsign. That is, those times they are monitoring the radio at all. Do you really expect a controller to powder their asses for them, potentially causing havoc and delays in the whole lineup, because some idiots can't be bothered to do their job right? I'd have canceled their flight plan, routed them back to gate and given them a number to call, but definitely not babysat them.

    • @VictoryAviation
      @VictoryAviation Před 7 měsíci +1

      @@sncy5303Annoyed or not, I think we can all agree that ATC giving them progressive taxi instructions would be the safest course of action so that there were no accidental runway incursions.

    • @ZeedePlus
      @ZeedePlus Před 7 měsíci +2

      ​@@VictoryAviationThat was not a difficult taxi clearance. At this level of aviation you are expected to bring your A game, not your D- game.

    • @VictoryAviation
      @VictoryAviation Před 7 měsíci

      @@ZeedePlus I didn’t say it was difficult. I said that at that point (seeing how much the pilots were struggling to understand the taxi clearance), the safest option to keep a runway incursion from occurring, would be progressive taxi. That would be the safest solution for that moment in time.
      THEN after the taxiing was completed safely, ATC could make a report about the pilots’ lack of competence and it could be investigated.

    • @feynthefallen
      @feynthefallen Před 7 měsíci

      @@VictoryAviation And what good would progressive taxi information do them if they aren't listening? And how would you expect them to do that? "Tower to all aircraft, hold in place and maintain radio silence so this poor clueless special needs pilot doesn't get confused while we take him by the hand and nurse him to his takeof spot"?

  • @hugostiglitz47
    @hugostiglitz47 Před 7 měsíci

    I remember playing microsoft flight sim 2002 and asking for progressive taxi, arrows would light up the taxiway, maybe that is what they needed lol😂

  • @Gabriel-ml7ev
    @Gabriel-ml7ev Před 7 měsíci

    That pilot was obviously tired and that condescendent contoller was incapable of noticing that

  • @icekeyboard
    @icekeyboard Před 7 měsíci

    Like me as an instructor need to fix my students calls. Its just really lack of situational awareness for some of the people.

  • @legobuilder99
    @legobuilder99 Před 7 měsíci

    On the ground but we'll contact Departure, no problem! 🤣

  • @mikev1822
    @mikev1822 Před 7 měsíci

    This just just another Tuesday for me

  • @DougPaulley
    @DougPaulley Před 7 měsíci

    They remind me of annoying agency carers in the care home who don't listen

  • @slapshot3
    @slapshot3 Před 7 měsíci +3

    That was painful to listen to

  • @jetalse7974
    @jetalse7974 Před 7 měsíci

    2:55, chuckled when ATC repeated "Turkish".

  • @aps-pictures9335
    @aps-pictures9335 Před 7 měsíci

    At what point can you refuse take off clearance out of concern…

  • @SCSuperheavy114
    @SCSuperheavy114 Před 7 měsíci +1

    This seems to be happening a lot more these days…

  • @ralfsingmann6580
    @ralfsingmann6580 Před 7 měsíci

    And all this stuff from a crew which is sitting in a HEAVY…! How many passengers?

  • @SOU6900
    @SOU6900 Před 7 měsíci

    Great.... another reason now for me to be afraid of flying.

  • @johnpatrick1588
    @johnpatrick1588 Před 7 měsíci

    There are airports with a penalty box to make you wait if you screw up instructions.

    • @christerry1773
      @christerry1773 Před 7 měsíci

      Is that really what it's for? I know there's a couple at Ohare and ATC will say American **** taxi to penalty. Often on arrival traffic. What does that even mean.

  • @adogonasidecar1262
    @adogonasidecar1262 Před 6 měsíci +1

    I really wish some of the folks blaming QTR would have to work in a foreign language under pressure once in their life. Would definitely humble them.

  • @RC94332
    @RC94332 Před 7 měsíci

    This is very scary…

  • @mikeybhoutex
    @mikeybhoutex Před 7 měsíci

    Kind of would have liked to hear/seen the interactions before they got to the start of this video... like were they told to go to Tower or no?

  • @davidfisher9026
    @davidfisher9026 Před 4 měsíci

    Sounds like they're recovering from a night out on the town before going back to Arabia.

  • @CoyoteOne
    @CoyoteOne Před 7 měsíci

    Thats what happens when your airline training regiments/pilots are insufficient to say the most friendly term.
    You wont find me dead on a multitude of foreign airlines for this reason...

  • @samomiotek7210
    @samomiotek7210 Před 7 měsíci

    Seem to see a lot of ornery SFO tower controllers on CZcams. I've only had pleasant experiences with SFO controllers the few times I've done bay tours.

  • @EvanBear
    @EvanBear Před 7 měsíci +2

    This was like pulling teeth.

  • @chrisnielsen9885
    @chrisnielsen9885 Před 7 měsíci

    I saw an advert for Qatari the other, something like ‘see how we train our pilots’. Now we know… not well!

  • @xplayman
    @xplayman Před 7 měsíci +3

    Probably some pilots not used to departing from the US or training to fly out of a US airport. The standards of most countries is that you request or must be specifically told to go to Tower from Ground. Switching to Tower on your own is a US/Canada thing. They probably started getting confused from the moment they were told that Tower had been trying to reach out to them and everything fell apart from there.

    • @christerry1773
      @christerry1773 Před 7 měsíci

      This isn't a language issue. Qatar is almost entirely international widebody and several destinations in the US. Most likely they were just distracted by the predeparture checklist items.

    • @xplayman
      @xplayman Před 7 měsíci

      @@christerry1773I agree it definitely wasn't a language issue. Never even suggested it.

  • @cyul
    @cyul Před 7 měsíci +2

    Love the armchair pilots comments in here. All the controller had to do is wait and not ride this poor guy a**. You’re 25, a newly minted F/O with 250 hours, seating in the right seat doing comms while the captain has the tiller. It’s your first time in SFO. The controller is talking really fast, almost yelling at you in a foreign language, you have the wrong mental image of the runways (expecting reference to the 19s instead of the 01s), and now the captain is grumpy because you missed a couple of calls. Holy cow, guys… show some restraint! Everyone can have a first or a bad day.

  • @78779
    @78779 Před 7 měsíci

    ATC in the USA isn’t easy for foreign airlines to understand.

  • @umbreonpokemon8190
    @umbreonpokemon8190 Před 7 měsíci +2

    lol not flying Qatar anytime soon

  • @Groggers96
    @Groggers96 Před 7 měsíci +1

    He was just on a possible pilot deviation speed run irl

  • @kentd4762
    @kentd4762 Před 7 měsíci +8

    Pull your head out, Qatari 18N heavy...

  • @abdullahsuleman2843
    @abdullahsuleman2843 Před 7 měsíci +1

    Qatar Airways pampers pilots of Qatari origin without taking into account safety and efficiency standards

  • @MichTurner101
    @MichTurner101 Před 7 měsíci

    I wouldn't want to be on that plane with that pilot