Can't get the front fork installed!! What is the front wheel axel assembly supposed to look like? Are there extra nuts attached for shipping? can you share a picture of what the proper front fork axel is supposed to look like for installation?
I'm sorry to hear about the installation issue. For installation inquiries, please reach out to our dedicated team. You can contact them by sending an email to support@jasionbike.com, and they'll assist you promptly with solutions and support.
Awesome! Glad to hear the guide was helpful for you and that you were able to assemble the bike successfully. If you have any other questions or need further assistance, feel free to let me know. Happy riding!
Don’t worry, in another month or 2 you will get a canned response to contact support @jasion and to make sure that you follow our (incomplete/inadequate) instructions carefully.
If anyone is struggling try installing the front wheel with the bike upside down and it should slide in easy into the axle and then thread the front wheel screw.
I was definitely struggling until I realized that the disc brake caliber holder is welded to the frame at an offset angle. It doesn’t line up so that the wheel can be dropped into the fork with the disk in the calipers.
Thank you for sharing your experience and feedback. If you encountered these issues during installation, we recommend carefully following the steps outlined in the installation manual. If you need further assistance or solutions, please feel free to reach out to our customer support team. They will be more than happy to assist you and address your concerns.
Thank you for sharing your experience. It can indeed be a challenge if the brake bracket is welded with a misaligned angle, causing the brake disc and caliper to be misaligned. If you encounter such an issue, we recommend contacting our customer support team immediately. You can reach them by emailing support@jasionbike.com, and they will promptly assist you with support and solutions. If you need any further assistance or have other questions, feel free to let me know. We want to ensure that your bike can be properly installed and operated.
The instructions that came with the bike and this video instruction are not good. Your team keeps listing items like I am supposed to know what they are, and I do not. So maybe be more clear on what each piece is.
If you want to adjust the angle of the handlebars, you'll need to loosen the hex screws to rotate the handlebars to your desired position. However, sometimes these screws can be very tight, making loosening them a challenge. In such cases, you can try using a larger hex wrench or applying appropriate force to loosen them. If the screws are still tight, it's not recommended to force them as it may damage the screws or the tool. You can try spraying some lubricant on the screws and wait for a moment to allow it to penetrate the threads, making it easier to loosen the screws. If you're still unable to solve the problem, I suggest contacting our customer support team at support@jasionbike.com. They'll be happy to assist you further. Good luck with the adjustment!
Is the red “warning”/ “brake failure” light suppose to come on when squeezing the brakes ? The brakes work but every time you hit them the error light comes on
my handles turn but the front wheel doesn’t turn with it, did it build it wrong? the front wheel can go left or right freely but doesn’t follow the handle bars
I'm sorry to hear about the issue you're experiencing. Based on your description, it sounds like there may be a problem with the front wheel steering system of your bike. This could be due to connection issues, damaged parts, or incorrect installation. Here are some steps you can try to resolve the issue: 1. **Check Connections:** Inspect the connection between the handlebars and the front wheel to ensure it's secure and properly installed. Make sure there are no loose or misaligned parts. 2. **Inspect Parts:** Check the components of the front wheel steering system, such as the steering tube, fork, and handlebars, to ensure they're not damaged or loose. 3. **Adjust Installation:** If possible, try adjusting the installation of the front wheel steering system to ensure it's synchronized with the steering action of the handlebars. 4. **Seek Professional Help:** If you're unable to resolve the issue, I recommend contacting our customer support team at support@jasionbike.com or seeking assistance from a local bike repair shop. They may be able to diagnose the problem more accurately and provide a solution. If you need further assistance or have any other questions, please feel free to let me know.
Also, bro in the video gets rid of the springs on the quick release bolt, is that what you’re supposed to do? If so, why do they come with the springs then?
Thanks for your kindly reminder. Actually, everyone's demand for products is different, the spring can indeed provide a cushioning effect, so it will be better to install it.
The function of the spring on the bike works as follows: after pulling the rod, the quick release group and the frame can be separated to achieve a fast effect.
Hello, glad I could assist you. If you need any help or have any questions, feel free to reach out to us anytime. You can contact our customer support team via email, online chat, or phone. We're committed to providing you with the support and assistance you need. Thanks again for your feedback and support! Wishing you all the best!
This is confusing. The forks and the bike are not lining up and there was a whole piece to the bike that was not discussed at all. Your instructions are too fast and not showing users the specific parts they’re talking about. You’re just putting them together at breakneck speed! Was the extra bolts and long screw on the fork for a reason?? Do I just throw that away? 😟😖😮💨
The gap between the front wheel and the bicycle body is reserved for them to install, and then installed with quick-release bolts can be fixed. The extra bolts and long screws are spare.
No, most electric bikes do not require you to twist the handlebars to make them move. Typically, electric bikes are equipped with a throttle on the handlebars or a pedal-assist system that you can use to control the bike's speed and acceleration. Simply press the throttle or select the desired assist level, and the bike will provide the corresponding power without the need to twist the handlebars. Of course, while riding, you need to use the handlebars to control steering and maintain balance, but twisting the handlebars is not necessary to make the bike move.
So after getting everything assembled, the front wheel was rubbing at the brake for an entire rotation. I loosened the quick-release skewer, and the rubbing is now only on one side. Is the wheel slightly bent? What do I do if that's the case? Will that wear on the front brake?
I'm sorry to hear about the issue you're experiencing. If your disc brake is jammed for some reason, preventing the screw from being screwed in, I suggest trying the following: 1. **Check the Disc Brake:** First, make sure the disc brake is not damaged or bent, and it's installed in the correct position. Sometimes, improper positioning of the brake disc can prevent the screw from being screwed in. 2. **Inspect the Screw and Hole:** Check if the screw and the hole are clean and free of debris or damage. Cleaning the screw and hole might help the screw to be screwed in more easily. 3. **Use Proper Tools:** Ensure you're using the right size and type of tool to screw in the screw. Try using the correct torque and appropriate force to screw in the screw to avoid damage. 4. **Apply Lubricant:** If the screw still proves difficult to screw in, you can try applying some lubricant to the screw and the hole to reduce friction and make it easier to screw in. If you've tried the above methods and still can't resolve the issue, I suggest contacting the customer support team of the bike brand. They might offer more assistance and advice, or arrange for repairs. Good luck!
When your speedometer is experiencing issues, we suggest trying the following steps: 1. **Restart the Speedometer:** Try turning off the speedometer and then restarting it. Sometimes, this can resolve temporary issues. 2. **Check the Battery:** Ensure that the speedometer's battery has sufficient charge. Low battery levels can cause the speedometer to malfunction. 3. **Inspect the Connections:** Check that the speedometer is securely connected to the bike, ensuring that the connection ports are not loose or disconnected. 4. **Contact Customer Support:** If the above steps don't resolve the issue, reach out to our customer support team. You can contact them by emailing support@jasionbike.com, and they will do their best to assist you. We hope these steps help resolve the issue! If you need any further assistance, feel free to let us know.
Cheers, I just got my bike today and wanted to know and ask does the handle bar not match the pics? Mines seemingly missing parts in the front that or they were broken
I bought the bike on Amazon and the USB cable and the charge verifier are missing, how can I know if the battery is charged and how long should I charge it?😡
This video is a MESS! #1 "Make sure the power is switched to "off" while charging" - then it proceeds to show the 'ON' position. #2 Helpful hint - put the handlebars on first so the loose handlebar isn't in your way to install the front wheel. #3 the video shows him remove ALL washers and springs when installing the front wheel quick release screw. Obviously don't do that, on spring and washer for each side.
#4 show actual installation of the light. #5 actually tell us what he's doing. I had to watch this video 5 times before I realized that silver piece came off the handlebar section. Trash ass video
remove the plastic protector he says... 0:51 (Guy in video rips it off) Not unscrew it... Rips it off. Now i have to drill out the stupid plastic stuck in the housing. Unscrew the protection cap guys... Incase someone sees this and just does what i did.
I'm sorry to hear about your issue. If the cap on the tire broke, preventing you from attaching the wheel to the bike, I recommend reaching out to our customer support team right away. You can contact them by emailing support@jasionbike.com, and they'll assist you promptly to resolve the issue. Thank you for your understanding and patience.
We suggest that you could take shots and videos of this problem and send them to our support team at support@jasionride.com so that it would be more clear for our support team to know the exact problem you are faced with and help you solve the problem asap.
I'm sorry to hear about the trouble you're experiencing. First and foremost, please ensure your safety. Next, you can try reinstalling the chain, making sure it's correctly positioned between the gears and sprockets, and tightening it with the appropriate tools. If you're unsure how to proceed or if the chain is damaged, I recommend reaching out to our customer support team at support@jasionbike.com. They'll assist you as soon as possible with solutions and guidance. You can contact them via email or phone, and they'll be dedicated to helping you. Here's to resolving the issue swiftly and enjoying your ride!
Hello There, thank you for your feedback. Please contact our customer service and they will help you with the issue asap. Here is the email: support@jasionbike.com.
Does anyone know were i can find an extra battery? I want an extra batter because i have a long commute almost 50 miles total. And th jason support team is very slow. If anyone knows were i can get a batter that works for this bike plz lmk.
You can purchase a new battery on our official website. Visit our accessories page where you can find available battery options. If you need any assistance or have other questions, feel free to contact our customer support team. They'll be happy to help: (www.jasionbike.com/collections/accessories)
I just bought aEB5 IN SEPTEMBER. GOT A REAR FLAT .N0W MOTOR DON'T RUN. ONLY UNPLUGGED 0NE WIRE TO THE HUB PUT BACK TOGETHER NOW WON'T WORK .DON'T KNOW WHAT TO DO .?? DARRYL ANY HELP IS GREATLY APPRECIATED
I'm sorry to hear about the issue you're experiencing. Based on your description, it sounds like the problem might involve the connection of the motor to the hub wiring. First, please ensure that the connection is properly made. If you encounter any issues while adjusting the connection, follow these steps: 1. Try unplugging and re-plugging the connection to ensure it's secure and correctly seated. 2. Check the connection for any signs of damage or breakage. 3. Ensure the connection is plugged into the correct port and that the polarity is correct. 4. If none of the above steps resolve the issue, please reach out to Jasion Bike's customer support team at support@jasionbike.com, describe your issue to them, and seek further assistance. I hope this information helps you resolve the issue promptly so you can get back to enjoying your ride!
Hello, thank you for your feedback. We are happy to offer help to fix the issue. Would you like to send us a video or more details about your problems you met so that we can find a better solution for you? Here is our support email: support@jasionbike.com. Thanks!
Dear valued customer, we deeply prioritize your safety and riding experience. To ensure both, we strongly recommend using only original manufacturer accessories and batteries. This guarantees the highest safety and reliability standards for your electric bike, while avoiding potential risks and issues. If you're in need of a battery suitable for your bike, please visit our official website: [link]. Thank you for your understanding and support.
Hey I just bought this and I got 3 miles befor it died. No power from battery to display, no horn Battery’s full No reply from Jason and this was a gift and very disappointed. Skeptical. Great new reviews and no trouble videos? So bummed
Hi Chris Thank you for contacting Jasion, your issue was caused by a bad contact with the power cord. Jaison after sales support has sent you a video tutorial to check and resolve your issue. If you have any other questions and need help please feel free to contact us. Sincerely.❤
My left ear enjoyed this
Right I was so confused why I only heard it from my top speaker😂😂😂
LOL! 😂
Lol just have the same thing
Can't get the front fork installed!! What is the front wheel axel assembly supposed to look like? Are there extra nuts attached for shipping? can you share a picture of what the proper front fork axel is supposed to look like for installation?
I'm sorry to hear about the installation issue. For installation inquiries, please reach out to our dedicated team. You can contact them by sending an email to support@jasionbike.com, and they'll assist you promptly with solutions and support.
Pictures from the manual and assembly video don’t really show how it is supposed to be mounted. Running into the same problem
Me to....just got it..having fun putting it together but could use more details....if you have figured it out let me know
Issue is probably that the fork is bent- had this issue with mine and had the company send me a new front fork
I just got mine, this guide was very helpful! Saved me a couple bucks on putting it together
Yeah my bike is on the way, it does save 120 buck
@@johnnythepotatofriend3243 tell me how it is mine is arriving in 4-6 days
@@perlaceousv1795that’s how shipping works
Awesome! Glad to hear the guide was helpful for you and that you were able to assemble the bike successfully. If you have any other questions or need further assistance, feel free to let me know. Happy riding!
@@JasionBikeyou’re a little late in your response as the thread was from 2 years ago lol. My bikes on the way though !
Guy in the video skips a lot of steps without explanation.
Don’t worry, in another month or 2 you will get a canned response to contact support @jasion and to make sure that you follow our (incomplete/inadequate) instructions carefully.
If anyone is struggling try installing the front wheel with the bike upside down and it should slide in easy into the axle and then thread the front wheel screw.
I was definitely struggling until I realized that the disc brake caliber holder is welded to the frame at an offset angle. It doesn’t line up so that the wheel can be dropped into the fork with the disk in the calipers.
Thank you for sharing your experience and feedback. If you encountered these issues during installation, we recommend carefully following the steps outlined in the installation manual. If you need further assistance or solutions, please feel free to reach out to our customer support team. They will be more than happy to assist you and address your concerns.
Thank you for sharing your experience. It can indeed be a challenge if the brake bracket is welded with a misaligned angle, causing the brake disc and caliper to be misaligned. If you encounter such an issue, we recommend contacting our customer support team immediately. You can reach them by emailing support@jasionbike.com, and they will promptly assist you with support and solutions. If you need any further assistance or have other questions, feel free to let me know. We want to ensure that your bike can be properly installed and operated.
@@GoOnGit That is the same problem I'm having. Were you ever able to get it to fit?
@@dm11817 Yes. There are screws there that adjust the angle. Sorry, I just received this notification.
The instructions that came with the bike and this video instruction are not good. Your team keeps listing items like I am supposed to know what they are, and I do not.
So maybe be more clear on what each piece is.
Pretty obvious what the pieces are. It's self explanatory
@@anthonym2277obviously it wasn't or this person would not have made the comment
@@vampiregodace you literally put the handlebars on and the front wheel. If you can't figure that out it's a you problem
Very good instructions, but I wish you would have gone through adjusting the handlebar angle. I'm finding the hex screws very very tight.
If you want to adjust the angle of the handlebars, you'll need to loosen the hex screws to rotate the handlebars to your desired position. However, sometimes these screws can be very tight, making loosening them a challenge. In such cases, you can try using a larger hex wrench or applying appropriate force to loosen them. If the screws are still tight, it's not recommended to force them as it may damage the screws or the tool. You can try spraying some lubricant on the screws and wait for a moment to allow it to penetrate the threads, making it easier to loosen the screws. If you're still unable to solve the problem, I suggest contacting our customer support team at support@jasionbike.com. They'll be happy to assist you further. Good luck with the adjustment!
Is the red “warning”/ “brake failure” light suppose to come on when squeezing the brakes ? The brakes work but every time you hit them the error light comes on
my handles turn but the front wheel doesn’t turn with it, did it build it wrong? the front wheel can go left or right freely but doesn’t follow the handle bars
I'm sorry to hear about the issue you're experiencing. Based on your description, it sounds like there may be a problem with the front wheel steering system of your bike. This could be due to connection issues, damaged parts, or incorrect installation.
Here are some steps you can try to resolve the issue:
1. **Check Connections:** Inspect the connection between the handlebars and the front wheel to ensure it's secure and properly installed. Make sure there are no loose or misaligned parts.
2. **Inspect Parts:** Check the components of the front wheel steering system, such as the steering tube, fork, and handlebars, to ensure they're not damaged or loose.
3. **Adjust Installation:** If possible, try adjusting the installation of the front wheel steering system to ensure it's synchronized with the steering action of the handlebars.
4. **Seek Professional Help:** If you're unable to resolve the issue, I recommend contacting our customer support team at support@jasionbike.com or seeking assistance from a local bike repair shop. They may be able to diagnose the problem more accurately and provide a solution.
If you need further assistance or have any other questions, please feel free to let me know.
No matter what I do I can't fit the tire on properly I got everything else and it just won't fit for the tire I got wtf
Also, bro in the video gets rid of the springs on the quick release bolt, is that what you’re supposed to do? If so, why do they come with the springs then?
Thanks for your kindly reminder. Actually, everyone's demand for products is different, the spring can indeed provide a cushioning effect, so it will be better to install it.
The function of the spring on the bike works as follows: after pulling the rod, the quick release group and the frame can be separated to achieve a fast effect.
@@JasionBike
The rear brake doesn't work, help me please.
These instructions suck, steps are missed.
@@JasionBikethat makes no sense, how do you even explain something like that? 😆😆
This is very helpful- thank you for taking the time to do this
M
thanks for these instructions I was not able with printed instructions thanks again
Hello, glad I could assist you. If you need any help or have any questions, feel free to reach out to us anytime. You can contact our customer support team via email, online chat, or phone. We're committed to providing you with the support and assistance you need. Thanks again for your feedback and support! Wishing you all the best!
This is confusing. The forks and the bike are not lining up and there was a whole piece to the bike that was not discussed at all. Your instructions are too fast and not showing users the specific parts they’re talking about. You’re just putting them together at breakneck speed!
Was the extra bolts and long screw on the fork for a reason?? Do I just throw that away? 😟😖😮💨
The gap between the front wheel and the bicycle body is reserved for them to install, and then installed with quick-release bolts can be fixed. The extra bolts and long screws are spare.
yes it's just for shipping so the forks don't bend.
@@Pomie990:55 0:55
@@JasionBike0:19
@@Pomie99 well they do
Do you have to twist the handlebar to make it drive?
No, most electric bikes do not require you to twist the handlebars to make them move. Typically, electric bikes are equipped with a throttle on the handlebars or a pedal-assist system that you can use to control the bike's speed and acceleration. Simply press the throttle or select the desired assist level, and the bike will provide the corresponding power without the need to twist the handlebars. Of course, while riding, you need to use the handlebars to control steering and maintain balance, but twisting the handlebars is not necessary to make the bike move.
i just got my Jasion EB5 and did not get a hand book. how do i set the mode to get 20 mph ???
Hello Eustacio, thank you for your feedback. Please contact our support team support@jasionbike.com so that they can help you fix the issue. Thanks!
My seat keeps moving on the top what’s wrong with it
Why do you not show how to put on the light? Like it's not there, you turn the camera away, and BOOM the lights there
How easy is it to change the handlebar for something else? Can those controls come off and attach to another handlebar?
So after getting everything assembled, the front wheel was rubbing at the brake for an entire rotation. I loosened the quick-release skewer, and the rubbing is now only on one side. Is the wheel slightly bent? What do I do if that's the case? Will that wear on the front brake?
My disc brake is blocked for some reason so I can’t put the screw through
Had the same thing happen to me, it could be that the safety cap is broken off inside there and you kinda just gotta shove the screw through
I'm sorry to hear about the issue you're experiencing. If your disc brake is jammed for some reason, preventing the screw from being screwed in, I suggest trying the following:
1. **Check the Disc Brake:** First, make sure the disc brake is not damaged or bent, and it's installed in the correct position. Sometimes, improper positioning of the brake disc can prevent the screw from being screwed in.
2. **Inspect the Screw and Hole:** Check if the screw and the hole are clean and free of debris or damage. Cleaning the screw and hole might help the screw to be screwed in more easily.
3. **Use Proper Tools:** Ensure you're using the right size and type of tool to screw in the screw. Try using the correct torque and appropriate force to screw in the screw to avoid damage.
4. **Apply Lubricant:** If the screw still proves difficult to screw in, you can try applying some lubricant to the screw and the hole to reduce friction and make it easier to screw in.
If you've tried the above methods and still can't resolve the issue, I suggest contacting the customer support team of the bike brand. They might offer more assistance and advice, or arrange for repairs. Good luck!
Bought this one on Amazon. Seemed like a good choice for the price. Says itl take a week for shipping.
Can’t find the keys
Got a problem on my speedometer its not working can you help me with that?
When your speedometer is experiencing issues, we suggest trying the following steps:
1. **Restart the Speedometer:** Try turning off the speedometer and then restarting it. Sometimes, this can resolve temporary issues.
2. **Check the Battery:** Ensure that the speedometer's battery has sufficient charge. Low battery levels can cause the speedometer to malfunction.
3. **Inspect the Connections:** Check that the speedometer is securely connected to the bike, ensuring that the connection ports are not loose or disconnected.
4. **Contact Customer Support:** If the above steps don't resolve the issue, reach out to our customer support team. You can contact them by emailing support@jasionbike.com, and they will do their best to assist you.
We hope these steps help resolve the issue! If you need any further assistance, feel free to let us know.
For the bike my front wheel isn’t turning with my handlebars, and I’m missing a few screws for the bike
Cheers, I just got my bike today and wanted to know and ask does the handle bar not match the pics? Mines seemingly missing parts in the front that or they were broken
I bought the bike on Amazon and the USB cable and the charge verifier are missing, how can I know if the battery is charged and how long should I charge it?😡
This video is a MESS! #1 "Make sure the power is switched to "off" while charging" - then it proceeds to show the 'ON' position. #2 Helpful hint - put the handlebars on first so the loose handlebar isn't in your way to install the front wheel. #3 the video shows him remove ALL washers and springs when installing the front wheel quick release screw. Obviously don't do that, on spring and washer for each side.
#4 show actual installation of the light. #5 actually tell us what he's doing. I had to watch this video 5 times before I realized that silver piece came off the handlebar section. Trash ass video
remove the plastic protector he says... 0:51 (Guy in video rips it off) Not unscrew it... Rips it off. Now i have to drill out the stupid plastic stuck in the housing.
Unscrew the protection cap guys... Incase someone sees this and just does what i did.
Thanks man
So, i just got m8ne and the cap you guys put on the tire broke inside so now i can even attach my wheel to the bike
I'm sorry to hear about your issue. If the cap on the tire broke, preventing you from attaching the wheel to the bike, I recommend reaching out to our customer support team right away. You can contact them by emailing support@jasionbike.com, and they'll assist you promptly to resolve the issue. Thank you for your understanding and patience.
My handle bars wont stay in line with the front tire. Any ideas?
We suggest that you could take shots and videos of this problem and send them to our support team at support@jasionride.com so that it would be more clear for our support team to know the exact problem you are faced with and help you solve the problem asap.
Not to be snarky but is it tightened enough?
Trying to put the pedal on and chain came off. Now what do I do?
I'm sorry to hear about the trouble you're experiencing. First and foremost, please ensure your safety. Next, you can try reinstalling the chain, making sure it's correctly positioned between the gears and sprockets, and tightening it with the appropriate tools. If you're unsure how to proceed or if the chain is damaged, I recommend reaching out to our customer support team at support@jasionbike.com. They'll assist you as soon as possible with solutions and guidance. You can contact them via email or phone, and they'll be dedicated to helping you. Here's to resolving the issue swiftly and enjoying your ride!
Hi my handlebar keeps on moving without my tires what should I do
Hello There, thank you for your feedback. Please contact our customer service and they will help you with the issue asap. Here is the email: support@jasionbike.com.
Hey I’m having the same problem did u fix it?
@@comrade_ice7554 you screw the screw on the handle bar the other way instead of the way ur screwing it rn
I keep getting error code 25? Help?
How to install the fork replacement
Does anyone know were i can find an extra battery? I want an extra batter because i have a long commute almost 50 miles total. And th jason support team is very slow. If anyone knows were i can get a batter that works for this bike plz lmk.
I am looking to get a new battery plz help where can i? Ty
You can purchase a new battery on our official website. Visit our accessories page where you can find available battery options. If you need any assistance or have other questions, feel free to contact our customer support team. They'll be happy to help: (www.jasionbike.com/collections/accessories)
Every time I put my seat up and sit down the seat goes to the bottom is there a way to tighten this?
im having the same problem
Make sure you tighten the screw on the side
I just bought aEB5 IN SEPTEMBER. GOT A REAR FLAT .N0W MOTOR DON'T RUN. ONLY UNPLUGGED 0NE WIRE TO THE HUB PUT BACK TOGETHER NOW WON'T WORK .DON'T KNOW WHAT TO DO .?? DARRYL ANY HELP IS GREATLY APPRECIATED
I'm sorry to hear about the issue you're experiencing. Based on your description, it sounds like the problem might involve the connection of the motor to the hub wiring. First, please ensure that the connection is properly made. If you encounter any issues while adjusting the connection, follow these steps:
1. Try unplugging and re-plugging the connection to ensure it's secure and correctly seated.
2. Check the connection for any signs of damage or breakage.
3. Ensure the connection is plugged into the correct port and that the polarity is correct.
4. If none of the above steps resolve the issue, please reach out to Jasion Bike's customer support team at support@jasionbike.com, describe your issue to them, and seek further assistance.
I hope this information helps you resolve the issue promptly so you can get back to enjoying your ride!
I can’t get the front tire to go the same way I steer the handle bars
Hello, thank you for your feedback. We are happy to offer help to fix the issue. Would you like to send us a video or more details about your problems you met so that we can find a better solution for you? Here is our support email: support@jasionbike.com. Thanks!
Just got it...
Anyone know how to reset settings to default
He frustrated me this man slide all the things off the front wheel thing now I’m confused why didn’t they get a pro😭
I can’t find the lcd button mine is alil different
Hey dear, The "M" is LCD power button.
Where can I get a longer range battery for this ? Thinking of buying but want to
They make the EB5 Plus, which has a 500w motor. I just got it and love it.
Dear valued customer, we deeply prioritize your safety and riding experience. To ensure both, we strongly recommend using only original manufacturer accessories and batteries. This guarantees the highest safety and reliability standards for your electric bike, while avoiding potential risks and issues. If you're in need of a battery suitable for your bike, please visit our official website: [link]. Thank you for your understanding and support.
No fenders.....
Hey I just bought this and I got 3 miles befor it died. No power from battery to display, no horn Battery’s full No reply from Jason and this was a gift and very disappointed. Skeptical. Great new reviews and no trouble videos? So bummed
Ayo man any updates on your bike im also kind of interested in this bike and I would like to see how yours is going
Hi Chris
Thank you for contacting Jasion, your issue was caused by a bad contact with the power cord.
Jaison after sales support has sent you a video tutorial to check and resolve your issue.
If you have any other questions and need help please feel free to contact us.
Sincerely.❤
The wheel install was 0% helpful👍
Cody