Service Operations Management Tutorial and Why ITSM (IT Service Management) Matters?

This Invensis Learning video on "Service Operations Management" explains Service Operations Processes & Functions. It also explains why ITSM is important.
Areas Covered:
1. Introduction
2. Service Operations Processes & Functions
3. Understanding IT Ops & Improving Service Operations (SO)
4. Value of IT to the Business & Service Providers
5. ITSM, IT Modernization, Managing & Delivering IT Services (Includes CSI, Knowledge Management & Succession Planning)
6. How to Maintain Stability While Allowing Change
8 Q&A
#ServiceOperationsManagement​ #itil4 #ITSM​ #invensislearning ​
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[@ceboshembe]

This is pure gold

[@michelebeasley2277]

Excellent content and the delivery of the presenter was clear, effective, and professional. Thank you

[@jetsena6328]

This is very helpful. Thanks!

[@RoyalEnfieldBullet500]

Thank you for sharing.

[@signaturegrindtv5844]

Whomever kept speaking in the background, which caused the instructor to continually pause her presentation, demonstrates the complete disregard of others' growth and development, as well the disrespect for our teacher...
Other than that, the instructors presentation was knowledgeable and well put together.

[@rynagrhm]

What was that noise at 5:45?