[TRIP REPORT] United Airlines Boeing 787-9 (POLARIS BUSINESS) Tokyo Narita (NRT) - Los Angeles (LAX)
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- čas přidán 23. 09. 2022
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Flight Info:
~Airline: United Airlines
~Aircraft: Boeing 787-9 Dreamliner
~Registration: N26967
~Seat: 7A
~Flight Number: UA33
~From: Tokyo Narita (NRT)
~To: Los Angeles (LAX)
~Flight Time: 8 hours 49 minutes
~Scheduled Departure Time: 4:55pm JST
~Actual Departure Time: 6:03pm JST
~Scheduled Arrival Time: 11:10am PST
~Actual Arrival Time: 10:52am PST
~Date: June 3, 2022
Equipment info:
~SONY HDR-CX675 HD Camcorder
~Go Pro Hero 7
~Go Pro Window Mount
If you have an questions, comments or concerns, please let me know in the comments below! :)
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I held United 1K status for 3 years (and Premier Exec a few years before that), averaging 100-130 flight segments booked on them annually. After several unimpressive experiences with service, and a very negative Denver “union rep” gate agent interaction, I asked Delta if they would status match. Delta did, and I have never booked another flight with UA since. It’s been about 15 years and your experience confirms for me that I still made the right decision.
Wow, I didn’t know other airlines match your tier status from their competitions. That’s good to know, but is it a rare case? Or is it an unspoken kinda thing?
Definitely agreed even if I didn't fly as frequently as you did. I once had to pick a United code share returning flight LHR to LAX as Lufthansa flights didn't have the time to my need, and it was a most terrible experience I'd ever had with ANY airlines' business class cabins.
@@davidkim1906 I’m not sure how I got the number to call, but Delta had me print out a years worth of flight history from my UA account, and mail it to them for verification. It was like 20 pages! About 3 weeks later I received an email confirming the status match and a physical card came in the mail. I just googled “ delta status match” and they appear to offer a program that provides 3 months status match, and that extends if you meet some additional “challenge” requirements during that period.
I miss the quality standard of Service from Pan Am, TWA and Braniff. These leftover minor legacy carriers like United American are just trash Cattle car with wings. When I fly overseas it’s with a superior foreign carriers who know what Customer Service and respect are.
Thank you for sharing this long-haul trip. That is good you were in Business Class being able to relax on that distance trip.
Great job! Gorgeous departure!! Thanks!
I have been lucky to fly Polaris several times longhaul from SFO to LHR . I miss the days of pre pandemic Polaris service it was wonderful. I also have been on flights where the cabin crew just disappeared after meal service and did not reappear till the pre landing meal-granted I can understand with most of the passengers sleeping but they should still have at least one crew member checking occassionally. I hope you let United know about this experience. I am flying Polaris in November from LHR to SMF and am looking forward to it.
Thankyou for this great vlog and information. I flew Air Canadas 787 in economy and I also hated it, that the crew locked the window tint for a good part of the flight; that is why I prefer the traditional manually operated blinds; there should be an over-ride option. My service was OKay, but a very crowded flight.
It is United. What do you expect?
They are not supposed to lock the windows. If I paid thousands of dollars to sit in business class and was treated like that, I would file a complaint.
Exactly and I did file a complaint and customer service basically just said “sorry for the inconvenience and thank you for your feedback”
@@theplanesguy United over Air Canada any given day buddy. You think United’s bad? Try Air Canada. Worst airline in the world.
@@theplanesguy That's okay, your CZcams video will do more to get you noticed than any automatic 'thank-you, f**k you' email.
@@jakearsenta2144 because air Canada is a monopoly
@@chosenone5536 And also because Canada fucking sucks at everything. Those poor souls in Canada.
Great take off but but slow thou , thanks for sharing . Hope u have wonderful flight
I was about to book LAX - BKK for next month with ANA, but found out its codeshare with UA and that would be the flight to Tokyo, so I canceled and rebooked to make sure I'm not flying UA! You have to check your itinerary before booking. LOL
Who did you end up flying with?
@@christopherh2694 Asiana, cheaper fare!🤙
I'm thinking about taking this exact route on United Economy Plus in March. I've taken it several times on JAL, Northwest as a kid and then on Delta in the 2010s but never on United. POOOOKE!!!
- Red
Last May my wife booked ANA business class flights from Saigon to Newark and back which included code share UA Polaris for the Narita-Newark segments. She said the ANA operated flights were fine with very good food and super polite service. But she was taken aback by the mediocre service and food on the UA sections. She said the food in economy class on EVA is better than the so called business class on Polaris.
Thanks for sharing this video.
I would also write your feedback to United. It’s very bad service for what you paid for and expectations were. And I know they want to work hard on improving.
I would be fuming if my windows were blocked and if I were told off by a crew just for asking to unblock the windows. I pay for a window seat to watch and film the outside.
What surprises me more is that the catering is from Japan. I have never had a bad Japanese catering as they just do everything great. How weird the quality was that low!
Sorry you had to go through this!
I wrote a complaint but their customer service response was nothing more than "sorry for the inconvenience and thank you for your feedback"
Too bad UAL fell short on food and cabin service. Everything else looks great. Regarding the window shade saga, what's the point of eye shades in the amenity kit then? Flight attendant: (?)
My husband and I flew UA premium economy ORD/AMS/ORD two months ago. Crew were like robots, food was terrible. I was the last to be served lunch and only vegetarian was available. The entree was two slices of grilled pineapple and a pile of breadcrumbs. We’re not flying UA again.
This was the exact route I've taken from Guam to LAX two months ago in July! The plane was not kept clean as my only complaint. Otherwise, the flight was pretty uneventful to say the least.
Several years ago, I flew International First from EWR to CDG on a Continental B767. It was by far, the best flight experience of my life. We had 4 dedicated flight attendants for our cabin. The service and food was like being in a 5 star hotel dining room. Champagne in flutes, pre dinner cocktails, warm nuts. Appetizer trays. Fine Linen. Salad, warm bread. Delicious main course. Dessert trays of cakes. Sundae bar cart with whatever toppings you desired. Trays of cookies, squares and cheese plates. Cappuccino or Espresso from the on-board machine. Brandy / cognac served in snifters. It was unbelievably decadent. I was so spoiled that I could have cared less about landing in Paris.
Sadly, your video experience is now what we get in a post Covid, less competitive world. Ive noticed UAL seems to be putting more perks into their Polaris lounges and offsetting those with reduced in-flight benefits. I think they’re wanting their Polaris passengers to gorge on eating and drinking before the flight hoping that everyone will pass out and sleep it off once airborne to simplify the in-flight efforts and cost.
This has nothing to do with covid or competitiveness, air travel is booming. United is just choosing to be shite and its just your usual USA experience.
Miss Continental!! Class act until after the merger.
@@MichaelJones-uw8gi Thanks for your comment. I used to be a Continental airlines flight attendant. I miss those days myself. Tell me about it.
Hope you were at least able to visit the LAX Polaris lounge
I did, had a nice 4 1/2 hour layover too. Beautiful lounge with great food.
Just wondering something - since you arrived at terminal 7 instead of the TBIT, where did they do immigration and customs?
There is a customs facility in Terminal 7
I feel your pain bro. You're so right, for passengers who spend thousands on this type of seat, United does a shi**y job in justifying the price. If it wasn't for the cabotage law, I would easily spend the thousands elsewhere on a premium seat on a foreign carrier such as ANA or JAL on a NRT-USA rouye. When this flight was under Continental, the service and food was top notch, FAs were kind, courteous, friendly, helpful, they handed out menu cards and they placed linens over your tray, meals came in different phases and there was an ice cream sundae trolley with cheese and fruit offerings. They would even squat down to eye level to take your orders. It's so sad how United ran their service to the ground. The premium seats are useless with grumpy overweight and old FAs and shi**y food, it just does not justify the cost. United, along with other US airlines still has not learned from their foreign competitors, so sad. FAs don't even check the lavatories regularly to keep it tidy. So shameful for United.
What is tragic is that when United launched its Polaris class approximately 5 years ago, they really did finally focus on the service. Everything you mention was there. The pre-flight sparkling wine was upgraded to actual champagne which was served on a tiny tray and came with a little box with two chocolate truffles. The drink service even had a wine tasting “flight” (3 different wines) as an option, and the glasses came in a custom holder.. The meal was multi-course and actually really good food, with different options depending on your city pair (and with a printed menu, of course). Afterwards was a full dessert tray with make your own sundae’s as an option, other desserts, wine and cheese and sherry, etc. And during descent you received another little box with two chocolate truffles. Choice of pillows to sleep, including a mattress pad as an options (most of this is still available). The idea was not just to upgrade the seats with the new Polaris “cubicles” (my terminology) but to also really up the quality of service. It actually worked for a couple of years.
The wine tasting flight disappeared after about a year or so, but the rest of it stuck…..
….until Covid hit. Basically, covid killed the service completely. They degraded to “coach-class”-like meal service, in the pretend spirit of reducing the exposure of crew to the passengers. This excuse has stuck to this day, and we still have the shitty cabin and food service. Crews have basically retrained themselves to avoid passengers, rush the service, and provide crappy meals shrinkwrapped on a single tray. (Again, the food itself isn’t the crew’s fault.)
IT is too bad, as I still run into one or two cabin staff who are diligent and really try, but even they can’t overcome the overall absence of any focus on quality food and cabin service on United.
That’s some solid feedback…
LAX crew and 9 on the crew is not enough for a 3 cabin aircraft. With crew breaks after service minimum crew will be available during slow hours of flight. Food in BC PC have deteriorated since covid .
Dang, unfortunate all around for this flight. Absolutely hate when they lock the window tint on the Dreamliners.
My last transpacific flight in UA Polaris, I had one good flight staffer who strongly encourage me to wear the pajamas, and I like them so much I sleep in them every night in my own bed at home, and one bad flight staffer who used up all my overhead bin space for her own luggage and refused to help me find space for my own luggage, and I didn't know until I was disembarking and took a last look back and saw her surreptitiously grabbing her own luggage from the overhead bin at my assigned seat pod. It will be a long time before I fly UA transpacific, again. I also had to figure out the technology buttons on converting my seat to a bed and back. No staff was in sight to help. Next time, ANA, for sure. ANA helped with my seat/bed technology buttons conversion, explained the menu options, and did not use up my overhead bin space for my heavy laptop bag.
Its a big shame that United has not improved since the merger with Continental (LOVED the old CONTI), it is now all "window dressing" to make you think it has been improved, the flight attendants are lazy, snippety, are always scarce, talk loud in the front galley areas (in which can be overheard), whom the hell do they think they are? Meanwhile at United's hubs in USA, are meant to shaft you out of $70 for a mediocre lunch at one of the restaurants/bars that have stools that are screwed to the floor...whom the hell likes flying anymore? Back in the day when Pan Am ruled the skies, flight attendants were perfect and the meals were home style delicious!
I got fussed at when I gave the beagle that sniffs luggage at Seattle (Tacoma) some beef jerky when I came in from Shanghai. The beagle remembered me the next time I did that route so I got fussed at again. Never had a remarkable flight on United. Have even gotten better service out of China Eastern. China Eastern's lotus root salad is outstanding! I was booked to Kathmandu when the big earthquake happened. I called China Eastern and they offered several other destinations at no additional cost. I chose Taiwan because I speak some Chinese. I wanted to see Vladivostok but the best connection was 22 hours with a brutal connection in Beijing.
I mean get that but you are never ever supposed to interact with, much less feed, any of the sniffing dogs…
Where was the crew based? If you say Newark, it will make total sense.
Most definitely LAX based crew. There used to be crew bases in NRT, TPE, SIN, BKK, as well as CDG, and LHR. As I recall, the SIN and BKK crews were not union represented, therefore it was easy for management to close those 2 bases, and the other bases were closed through union negotiations - maybe someone knows precise history, as I don’t recall everything.
If United were to re-open these bases, and only use foreign nationals, maybe the service from these U.S. based crews would improve - but probably not.
Executives from US airlines should fly on JAL, ANA, Singapore, Emirates, Korean etc. to experience what they are missing/lacking compared to top notch Asian airlines. Even if you fly on business class, US airlines offer terrible food, unfriendly flight attendants and frequent delays, etc.
They DON'T CARE! It's all about the bottom line because they have a "captive audience" - there just are not a lot of choices out there.
The probably do fly those airlines.
That's also what service I received on UA33 3 years ago in economy: terrible food, bad crew. On that flight, there was a criminal being escorted, and I even thought that some FAs were police because there was no smile on their face, not at all!!! What's better on my flight was that they did turn on the moodlighting, which was what I love most about their 787. However, on your flight, they didn't seem to care about it
Sounds like things have not improved, I stopped flying UNITED several years ago due to bad service, attitude of indifference, dirty plane and I was on business class…. Etc. I switch to airlines that belongs to other countries and it is day and night so give it a try! Fly at your own risk……
This is unfortunate but it's expected of UA. Love the dreamliner itself. Although every crew is different 8/10 UA crews do disappear during long haul flights...as a FA myself it annoys me as well. For multiple reasons were supposed to do cabin checks frequently. On AA I've experienced crews disappear on 10hr flights as well. The food on UA is the worst of the big 3. I've flown UA over 10x this year and 9/10 times it was disappointing especially internationally. I hope they get it together. I'm biased towards delta having the best food and crews over a consecutive period. But international carriers just do a much better job. Thanks for sharing
Yeap. Love Turkish Airlines
It’s a US flag carrier. What do you expect? They’re going to be shitty through and through, and their super senior, highly union-protected flight attendants will run behind the excuse of, “well, all those foreign carriers are government subsidized - that’s why they can give better service”. US flight attendants stay far longer than they should for two reasons - their employer provided health insurance, and their meagre pensions. So they stay, and stay, and stay.
By scolded (when you asked for the window to be unlocked) what did the crew actually say?
Basically how I’m being inconsiderate of other people trying to sleep and then when I mentioned by company policy the crew can’t lock windows the FA then told me to not tell her how to do her job
@@theplanesguy If people were sleeping, I can understand why they might have said that....and for the last bit....never a good idea to say "do your job like this"..............
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Hola podrías hacer un vuelo a Colombia?
Had a similar experience flying SFO-PEK. Polaris hard product is great, cabin crew and food were terrible. Crew was non-existent after dinner service.
My easiest transit was recently at Paris CDG on my way to GRU (Sao Paulo) from LHR (London) It was a breeze no queue at security and no long wait to board my flight. Air France was the total opposite to United, excellent service, friendly crew and delicious food. What’s with United? They obviously don’t care about competition.
I have flown Polaris a bunch this year and I find the same issue with the crew. They are friendly, but they disappear and multiple times I had to go get my own drinks by walking to the front and asking for them. I don't really care about food but when I am upfront I would love service when needed and my drink to never be empty. That never happens. I made 1K a few months ago and now I switched to Delta who is MUCH better.
I have a flight booked on United I’m changing to Delta based on this review…not worth the risk
Sorry to hear about the soft products being so bad. I wonder if Delta would be better on the food and friendlier flight crew. Thanks for sharing your experience.
I’d love to try delta one long haul some day!
I recently flew Delta business from LAX to SYD and the service and catering was impeccable. Seats and amenities are roughly equivalent to United.
As a UA freq flier with gold status, I’m appalled at the terrible service and catering you received. I’d love to know where this crew was based as I’ve never had a United crew like this. I flew on an identical 787-9 to yours that same week (ORD-AMS, rt) and not only was there no locking of the dimmer (which would drive me nuts) but the catering in economy and in premium economy (I flew one of each) was vastly superior to that dreck you were served. It’s a horrible reflection on what is a very good and normally consistent airline and I truly hope you received and fully filled out the “how did we do?” survey email that the airline usually sends out. The airline deserves to know just how bad your experience was.
United already knows what a poor job they’re doing but they don’t care. I’m a 1K customer and my rule of thumb is if I’m flying overseas, I’ll fly a foreign carrier. Not only do United crews provide the worst customer service, they’re the worst looking out of the bunch. They all look like they just woke up and don’t give a rat’s ass about their appearance. Use a comb through your hair please!!! You should’ve flown ANA. Fabulous service, excellent cuisine, and so polished and a well groomed crew! My next trip, I’ll be flying Emirates Business Class. Can’t wait!!!
@ 16:37 of your video you point out that you've had better meals in economy class. How old are you!? The last time I recall economy class receiving meals was the late '80s / early '90s. There is a HUGE difference between then and now.
I’m only 20 haha but I’ve had better economy meals on Delta, Lufthansa and Singapore Airlines (even on a 2 hour 5th freedom flight within Europe)
Imagine how passengers in Economy got treated! That’s why I stopped flying UA years ago! ANA or SQ are the best Transpacific.
Buddy, I’d fly them over Air Canada any given day. I HATE it here in Canada because all we have is them for air travel. How envious I am of America…
The catering in Narita must be real bad.
Interesting on the food. I find that the economy food on united flights to/from Japan are actually quite good, a lot better than that chicken dinner that you showed.
Flying has gone from being a much looked forward to experience,.....to now being an exercise in endurance, physical confinement, and an ordeal with tired, complacent airline employees who look at the passengers as if they are lepers.
Sorry for the bad experience. Should’ve flown ANA
I was supposed to but they canceled all of their long hauls out of Narita to the US at the time of filming
UFC Airlines moment
Wow that’s unfortunate, wish it went better
Well I should point out that the UAL F/As are quite ticked off as a group right now. But being pissed at your company is no excuse for unprofessional in- flight service. BTW, I'm retired from the pointy end, and I'm also appalled at the catering soft product quality and presentation. In my 24+ year career First & Business product was always great. If I had that flight experience I'd certainly write and express my opinion.
All I care about is the plane doesn't crash and I arrive at my destination alive and in one piece. The airline not losing my luggage is a bonus but not essential.
Nice one
roadracer1584 - I totally agree with you. It matters to me that the flight gets me to my destination safely & as you said it's a bonus if the luggage doesn't get lost! I realise people pay a lot for these business class seats but it seems that desire for luxury is at the base of many complaints. I don't expect anything other than a safe flight & am contented enough if there is something edible & an alcoholic beverage available. Personally I prefer to fly economy & break the longer journeys by staying in a hotel where I can enjoy a hot shower & comfortable large bed.
You should have ANA Business Class instead. They are much better than United.
This is very true, even when United is at its best. ANA is spectacular.
I was supposed actually fly the ANA room on the 77W to JFK but they cancelled the route and United was the only option in the same fare class (I booked it through United)
Too bad. I have never had a bad time on Polaris business and I always fly.
Never mind about the windows buddy. It was still an amazing long haul in business class on an amazing 787 ❤️ wish I could too....
I don’t fly US carriers unless I’m flying with in the US of A…
So poor catering is basically impossible in Japan unless the carrier explicitly and intentionally aims for cost cutting and lower quality. All these people that are "Loyal " to any American legacy carrier are just fools. Pay the lowest price offered.
This is one reason I avoid United like the plague, because no matter how good the hard product, the catering is mediocre and the cabin crew behavior is rude and entitled. The normal advance purchase fare for LAX - NRT R/T in Polaris is close to $10,000 USD so such behavior is inexcusable. I would not stand for being lectured after requesting they unlock your window dimmer. I would file an employee administrative complaint as soon as I was back on the ground. I quit flying UAL years ago, I can't remember the last time one of their employees actually smiled or asked if I needed anything. Legacy airline "service" is one reason I fly my own plane on business travel whenever possible.
whoa thats really cool UA flys a 737 to Japan lol
chromebomb: that was from Guam. Do you know where Guam is located?
That's one of the GUM flights.
What's fun is the "Island Hopper". Dates back to old Continental Air Micronesia days. Start in HNL and several island stops (Atolls) to reach GUM.
@@captaind6178 Yessir, air travel really was dealt a major blow when Pan Am retired its Boeing flying boats as well😔👎
Elal much better!
Remember when studying post-grad management years ago that US customer service was deemed the benchmark. The erosion of past standards was clearly evident to me within a couple of hours spent in shops in Chicago CBD and a terrible flight from LA to Sydney on Continental. It is shocking to see the diminishing quality in Business class. There is no class in the US anymore, just business and that exists not for the proclaimed customer of the past but for the shareholders of today.
9/11 was the end of any focus on service on US airlines. The next decade was spent with cabin crew having the attitude of, “I am here for your safety - don’t ask me for drink, food, or any other service”
Sadly you are so right about service in general in the U.S. On my last visit after a gap of a few years I immediately noticed the decline in so many instances. While some places were great others were about the worst you could imagine. This was in total contrast to my very first time way back in the 1970’s when I remember service was amazing just about everywhere.
Only senior super Old crew members can fly such long international haul unless you are a fully qualified foreign language speaker,k They are protected by the strong union so they can be as lazy as they can. I know that. I used to work with them
Exactly. It shows. Although I had a decent crew SYD-SFO last December, the GRU / Sth American crews are super senior, and super lazy.
@@seanp7dc I completely agree. Senior United cabin crew are lazy AF. Fly any Asian or Middle East airline ie Singapore or Emirates and you will see a huge difference. But Singapore and Emirates also limits the age max of cabin crew as well. Thank god they do. For females that think this is sexist…I don’t see a lot of you females going out to watch old guys work
Yup, one of the worst features of US airlines. Union seniority means that the most seasoned crews get to pick these premier routes, and get to serve the premium cabins. I have experienced the same many times, where it really does seem like the crew is literally hiding from having to serve anyone.
The food itself has been terrible for 3 years now. It started with COVID as an excuse, and now there is simply no excuse.
It is too bad as there still some really good crews, but you encounter all of the worst ones on the best routes in the premium cabins.
Wow. Brutally honest feedback.
@@bsd107 I COMPLETELY AGREE with you. It’s sucks that as a nation we have allowed COVID to be an excuse for piss poor customer service. And now that covid is all but gone, the piss poor service has remained and seems to be the new norm. I travelled to Singapore 2 weeks ago, and trust me…. They have returned to precovid levels of superiority in the air, and on the ground at all hotels, restaurants and shops. This country has gone the opposite way. The wokeness of this country is pathetic.
Please take the NAMES of the cabin crew that were horrible when you complain! It will eventually catch up with them. Complain and critique the food if it was that bad, if enough people feel the same way..they will have to make changes.
I was a loyal PanAm trans-pacific flier. When United bought the routes and the 747SPs, I gave them a try. I flew JFK to HKG and then changed my return ticket to Cathay Pacific. I vowed never to fly United again. The absolute worst first class experience, ever.
Pan Am went out like 30yrs ago.
wow, your comments about the cabin crew don't sound like any cabin crew I have had associations with. That is a shame. Perhaps next flight you will get better service.
I avoid United at all costs - even paying extra to do. I am sure that there must be (?) one of two good employees somewhere in this airline...but my experience in hoping to find them ended in 2014....a roundtrip that I did not use for the return. Denver/LHR. United Crew was sloppy, disinterested and blatantly rude...wrote to airline nevr heard back typical. OPtions do exit. When I visit family in the UK I avoid United...always had pleasant flights on BA the crew is fun and engaging...sure in time of covid catering off but I prefer a friendly crew that I would follow in an emergency rather that some five star catering abd sullen crews. Who on earth trains these folks. ? If you are a United Employee and reading this I hope you are one of the friendly ones....stay safe all xxx
Terrible food, but to be expected from United.
That cabin was unimpressive. the window seal om your window was old and cracked. I agree that meal was a basic economy meal. United has always been terrible.
Next time fly Imelda Marcos Airways.
You should report the policy violations to the airline as it will be dealt with and they will punish the crew if need be!!! 😏
Horrible and miserable voyage on a US carrier??? Sounds exactly right!!
As a UAL pilot, your experience is very disappointing. Hopefully you filed a complaint. Mgt needs to wake up and improve the service standards and food quality.
I did file a complaint but customer service didn’t seem to care based off their response sadly
@@theplanesguy Sorry to hear that 🤦♂️
Nice video, but this meal is completely unacceptable on an international business class flight.
When flying United Business, I waive all my rights, and act as obedient as possible - don’t wanna get my teeth knocked out. UA FAs are scary to say the least 😅
And this is exactly why I don’t book United ever now. Also, they 100% lie about the pitch in economy.
All the Asian Airliners ruined it for the US carriers with their exceptional cabin crew service; even China Southern and Air China service are 10x better. United crew are probably the worst in the industry, lazy and RUDE as you called out. I just dropped a ton of money on the Polaris business class from SGN-LAX roundtrip next week, I will probably regret it. Thanks for the video and feedback, very consistent with others I have seen on YT.
No doubt you had a chicago crew. The worst!
I have always hated United airlines and they are the worlds worst airline. Them partnering with Emirates is a disaster
United Airlines has a bad reputation about services in international flights comparing to others. The crew thought they are too high to serve others. The company needs to have special classes to train the flight attendants
UA Polaris meals are really bad at the moment. They don't care about catering. I had better meals on a British Airways 50 minute flight intra-Europe compared to long haul UA. If only they could find Jet Blue's formula and catering.
An embarrassment and disaster, with no hope of improving. And don't get me started on the wines... people are actually paying $5K for this rubbish, and UA should be ashamed.
The American carriers are so far behind the rest of world when it comes to food service. I've been saying it for years that the food service is an embarrassment. That chicken looked awful and the gravy looked like it has literally just dumped on top. Better than going hungry, but when you pay the cost of business class, they need to come up with a quality meal served by a friendly crew.
Never fly long haul on ANY US airline. Food and service is the worst in the industry
I’ve had better meals on domestic first class with United. Your food looked pretty bad.
Thank you your video confirming my opinion about United - late departure , poor service , inferior hard product & occasional racist treatment of the minority group- when Dr. David Dao was involuntarily bumped and dragged off of United Airlines Flight 3411 at Chicago O'Hare Airport .He was bashed & got kicked out of his paid seat simply because he refused to give up his seat for the company staff who travel for free
In my experience, United is the worst US airline on international routes. Always. Avoid.
What a terrible catering experience. Why anyone would bother flying an American business class is beyond me.