Housing Happenings: Purposeful Communication and De-Escalation Strategies for Housing Providers

Older adults respond to situations and people in different ways, as we all do. Their behavior often depends upon how they are being treated, their perception of their situation, and the severity of their condition. This Housing Happenings session by Stephen Goldberg, Medical Director at Engage with Skills Training, focuses on practical and immediately applicable strategies that are designed to reduce the likelihood of challenging and dangerous behaviors from emerging and includes skills such as purposeful communication, de-escalation, distraction and establishing safe negotiation zones.