Chat process interview in Hindi | Non voice chat support job | Live chat agent work | PD Classes

Chat process interview in Hindi | Non voice chat support job interview | PD Classes
Chat process
Chat process job is a type of customer care call centre job
Also known as online customer care or live chat job
,easily work ,communicate with customers ,product ,service,order related issues solve,meeting,customer records
Skills?
Knowledge of. Software technology and techniques,English spelling and fluency,computer systems,typing speed,communication skills,time management,problem solving skills
What makes a good chat ?
Balance between simplicity and detail,balance between question and answer,balance between staying on topic and changing
What are the most common types of chat?
Instant message,IRC ,ICQ ,video chat,voice chat
How do you handle angry customer in chat ?
Understanding they are angry,empathy,remain calm ,apologise,don't get aggressive and passive,resolve the issue
What are the rules of small talk?
Show a genuine interest,ask open ended questions,never talk about something to personal,become active listener,put away your phone
What is chat application?
A messaging app is chat application like Facebook messenger,WhatsApp,WeChat what is the difference between chat and messaging?
In the messaging work through channels and devices
In the live chat work through company's website and app
What apps use chat data?
Skype ,WhatsApp,line
What is chat status ?
Chat statuses define how you can interact with customer while you're online,offline
What is chat features from google?
Sending and receiving high resolution photos and videos,read receipts,typing indicators,group chat naming,adding and removing people from groups chats
Why are you choose this profession?
I m extrovert personality, I like technology,I have good typing skills, knowledge of computer
What is chat process in call centre?
Call centre's provides two types of service like voice process and non voice process
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