Hello my QuickBooks friends!!! I made this QuickBooks online video to help people who need to give refunds to customers long after they paid an invoice. This QuickBooks method is correct and will work perfectly. If you need to refund your customers for an invoice that has been long since paid, you can follow the steps in the video instruction tutorial and when you finish, your accounts receivable and customer client records will be correct to the last detail and the customer’s balance will be accurate. If you have any QuickBooks problems or QuickBooks questions, I’m here or to provide your QuickBooks answers and solutions to issues with QuickBooks online. I’m happy to take your questions and comments below. -Mark
uhhh! what are the debit and credit account names!!!! Step 1 - debit A/R and credit Income. Step 2 is debit Income and credit A/R. what in the hell are the accounts to debit and credit in Step 3!!! I know the credit is Cash, but what is the debit???
Very clear, as a non accountant the process seems overly complex, this is the best video I've see so far as it gives the big picture and consequences of each step... I'll be looking for more videos to watch, thanks
Thank you so so much It's always a pleasure to help people who appreciate I hope you will click like after watching each one of them and I hope that you will subscribed Mark
Your explanation is the very best. Thank you for the great work that you do. My question is this, can you please do a video on how to refund an invoice that was partially paid in QBO?
Mark, Thanks for the great video. I spent most of the day trying to figure out how to cleanup a similar mess. In our case the customer paid for an invoice via a check. A check we deposited with other checks from other customers as a batch deposit. All checks were processed in QBO using “Received Payment” against the appropriate customer invoice. We then deposited the checks into our bank and posted the single deposit with multiple customers in QBO via “Bank Deposit”. Then one of the customers put a “STOP Payment” on their check due to the time lag from when they issued it to when we deposited it (roughly two weeks). Our bank returned the check amount to the customer and issued a “Return Item” fee. Don’t care about the fee. Now our bank statement has the original deposit plus a returned check payment. Also, the invoice is still open since the check was returned. Contacted the customer and they sent us a second check and asked us to void the first check. How to clean up this mess? The only way I could determine to clean it up was to go to the original deposit, remove the customer check from it, now delete the “Received Payment” under the customer, go back to the deposit add back in on a separate line the customer check thus maintaining the original deposit without a “Received Payment” against the invoice keeping the invoice open. Then running through your great tutorial of credit memo, write a check to the customer, and then cancelling them both out with a zero “Received Payment”. It worked. The bank account has the original deposit, the return check payment, and the invoice is still open. I checked everything via Open Invoice report and the Trail Balance report. Everything is correct. If there was a better way to handle the situation, I’m all ears. Thanks again. Tom Quinn
Oh Tom, Thank you so much but there's no way I can read all that. Please try to re-ask your question in a clear concice way (2-4 sentances). Jst think of 1 question at a time and I will help you. -Mark
Hello Mark! Thank you very much, I began to use QBO and still learning how to use it. I will like to see the first video you mention to learn about Refunds receipts and what they are for. Could you share with me the link to watch this video please.
Thank you for the compliment and being devoted as a student I'm gonna do you one better I'm going to give you the video you asked for about refund receipts as part of the entire advanced playlist so you can pick and choose any other topic you might need Learn QuickBooks Online Advanced User Techniques: czcams.com/play/PLqRhgBZfJuE4_kGX9tTC5qANxUJBhBgww.html The videoYou want Is towards the beginning of thethe beginning of that playlist. You did mention that your brand new to quick books online and it would be great if you saw part one of that playlist which is the main tutorial czcams.com/video/aoWghI3kvpc/video.html It's that main tutorial that starts your numbers at 0 when you can follow step-by-step and match numbers after each chapter and by the time you're finished with the main tutorial you'll be an expert Then your numbers will be in line with the advanced playlist that you can follow after the main tutorial I hope you will remember to click like after watching each one and please subscribe Mark
@@worldwidequickbooks Hi Mark! Just to make sure I got it, after doing these steps for the refund the invoice will be voided too? I see the customer account has zero amount for open invoices. Thank you
Yes, It's #3 in this advanced QBO playlist. Your video is #5. Watch both to know the diffeence. czcams.com/video/vJFtjVjO-IY/video.html I hope you will click "like" after watching each one and subscribe. -Mark
Hi, thank you for posting this video, very helpful. Now that I've "issued the refund", is QB issuing the refund or do I need to write a check? I don't see any refund issued from my checking account? Thank you
Thank you for asking Quick books only records the events but physically paying or returning the money to the customer. Is up to you so right? A check from the bank account to the customer first then recorded into quick books the way this video shows. Mark
Thanks for your helpfull videos! I have a question. My client paid the invoice, but a few days later he asked me for a partial refund. I paid him with a transfer via Zelle. My account is connected to the bank, my question is if I can categorize that transaction from the bank feed, or if I must do it through a refound receipt. Greetings!
Thank you so much for this easy to follow Video. I have a question. When I am done is the Actual Payment to the client then sent automatically? Or do I have to send it some other way. She paid via QuickBooks Payments. Thank you so much
Thank you for your question Keep in mind that there is a difference between recording something and your quick books records and physically paying it Quick books payments are simply a pay platform It is a separate application from your actual quick books records It does integrate but you should be able to check quick books payments as well as your bank information by logging in to your bank to see if the payment was physically sent You would then only record it into your quick books records if you are bank and/or the quick book's payments app confirmed that the payment was physically sent I hope you will click like after watching each video and please subscribe to help support the channel and to continue to give free help to everybody Mark
Hi Mark, thank you for this video! We invoiced our customer and he paid a 50% deposit ($300) by credit card. There was a technical issue and we couldn't do the work, so issued a refund by e-transfer. Is the proper way to reverse this: 1) Void the invoice (that was 50% paid) 2) Create a credit memo for $300 3) Create a refund receipt for $300 4) Match the refund receipt in the bank feed Is there a way to "link" the credit memo, refund receipt, and voided invoice since it is the same project or will they always be separate and just make sense on the balance sheet? What happens to the accounting when the invoice is voided? Thank you!
Hi Mark, Just an update. I called quickbooks about this today and they advised that I just void the invoice, and issue the refund and refund receipt. They mentioned that this will balance the books. Is there any reason why this procedure is not advisable?
You could do it that way if you don't need any kind of detail in the customer's records or relating to the customer's balance. If you need to see the refund of the paid invoice in his open invoice report or need to see it in the customer balance detail or any report that reflects the balance, then you have to do it this way. If you do it your way that's fine, but the only evidence of that transaction in the customer records would then be simply on the "transaction list by customer" and it will not reflect any change in their balance and sometimes you need that. Mark
Thank you so much, I have all quickbooks vdieos ofr everything you could need. I hope you will click "like" after watching each one and subscribe. -Mark
Hi, thank you for your videos. In the event that the customer accidentally pays the same invoice with both CC and check and the check was deposited by mistake on a batch deposit, how can we refund? specially when only the CC payment is recorded on QB. Do you have any videos about this? Thank you so much.
How could the check be recorded as part of a deposit and have the check not be recorded into quick books ? Didn't you record the deposit properly? When the total amount of the deposit of the bank statement equals the total amount of the deposit in quick books. I think that the check was recorded. If it was part of a deposit that was recorded properly so just refund the credit card charge. Mark.
Excellent video and nearly exactly the issue I am having, however, customer paid invoice and refund was made using a credit card. I am watching this on 9/23/2023. I followed the steps exactly, however this solution did not work for me. (The customer still showing $0 owed.) With all the updates, how do I do now? Would appreciate some advise. :)
Thank you for the compliment and thank you for being a loyal student. This video is exactly up-to-date and you would perform this operation in the current quick books online just like it showed in the video regardless of the date that. It was recorded. The fact that the Customer paid by credit card does not change the methods that you do here in this video.. You will have to manage your merchant account to be able to issue a credit back to the customer on that credit card but that is not done through quick books. Because quick books only records the events quickbooks is not responsible for physically paying back the money To the. the customer, Your company is responsible for that. So do the normal procedure that you would do on your merchant account for the customer's credit card to refund them and then once it shows on your statement , follow this video exactly and it will work perfectly and the transaction. You record will match to your credit card merchants Statement Mark
Wow, so helpful!! Thank you so much. I have a little question: i have the amount of the refund included in a hole banking transaction that include other invoices, how can i match all of that you explain with these matching? thanks
Thank you so much for the compliment I'll do my best to help you What do you mean" banking transaction that includes other invoices" I don't know what that means that I don't know what you mean by trying to match with other transactions. If you can explain the situation in two or three sentences I'll be happy to help you, but if it takes more than that, then it would not be responsible for me to give you an answer without diverting more time to understand the context of the situation. Most of my Consulting time is just figuring out what the client's situation is, once I understand the situation I can usually figure out a good method or explanation within a few minutes. But the time consumption is listening to the details to figure out what's going on so please try to describe the situation in two or three sentences a little more clearly than what you wrote. Mark
@@worldwidequickbooks Ok i understand. I have a $1,109.51 transfer wich include a $259 refund in the middle of another invoices. So when i go to matching, i can select the check but it appears like a positive amount. I have try not making the check but the credit memo neither appears in matching.
I’m new in QB, I used Sage, they’re totally different. I have a question: I received a cheque from a customer paying various invoices and they have included a Credit Memo that I sent them in May, QB have already used this CM , how do I apply this CM to the cheque I’ve received ", thank you
You have to tell them that the credit memo they included has already been used and print out some kind of proof and documentation that you applied that credit memo before. It seems it's not really a record keeping issue. You just tell them they made a mistake.
Thank you for asking, Here is the first of 3 videos on that topic. It's # 19 in the advanced playlist. czcams.com/video/tbjA_jQEJmk/video.html #20 and 21 in the playlist give you more info about that topic. Alos, I see you are a "Condo Association". You can use QuickBooks for landlords for yoru condo complex; it will help you very much. Contact me at : worldwidequicbooks@gmail.com if interested. I hope you will click "like" after watchinge ach one and subscribe. -Mark -Mark
Hi Mark, Your videos are great! Thank you for posting them. Question about this one, can I used this method for a refund to a customer for dissatisfaction with our service? They paid their invoice months ago, but are now dissatisfied with our service and asking for a partial refund. There is no inventory to be returned, since it's a service. Thanks in advance!
Thank you for your question The method in this video is perfect and exactly what you need, if and only if, the customer had already paid the original invoice This video shows how the income account will decrease because of the customer's dissatisfaction Do it the way it shows in this video if the customer already pay the invoice invoice and then all your receivable numbers and general letter numbers will be correct You can also get anything else you need in quick books from the main channel page by clicking on the Kitty Or you can ask me and I hope you will remember to click like after watching each one and subscribe Mark
Hi there! This was helpful. I am refunding a deposit on an invoice. If I do these steps, what do I do with the invoice for the remainder of the fee? Thanks in advance for your response.
Just make a credit memo for the amount of the deposit that you are returning. Then, apply the credit memo to the invoice that you applied the deposit to. You can learn all of that about deposits from customers and credit memo's and refunds by watching the first half of this advanced playlist czcams.com/video/y1h1bDqn0nc/video.html The deposits and credit memo videos will help you. Let me know if you need elaboration. or follow up. -Mark
How Do I match these transactions in banking? The first CC charge was fine and went through. I could match that. But the refund is still showing a positive balance when I try matching the charges on the day of the refund.
Thank you apple master. I do wanrt to help ou but hyour questionis not understandable. I think it will help if you watch the advanced playlist that this video is a part of. Please click in the top-right corner of the video to get the full playlist. You should look at the first few videos to see how credits and "matching" (applying) works. It's only a few videos; you don't have to finish the full playlist. It will be only a few minuets each and then, if it does not clear things up, you will be in a much better position to re-ask your question and I am sure I will, at that point, be able to help you. -Mark
Thank you You would record it the same way in quick books because your question is about physically giving back the money not how to record it. So no matter how you physically return the money you would record it in the way that this video shows. Whatever method you physically use, comma such as asking again the client for their credit or debit card number so that you could credit back to them, would be a separate procedure regarding the physical control over the money or credit card but According it would be the way this video shows in quick books online Mark
Hello Mark, Thank you so much for your informative videos and your time it is greatly appreciated. I would like to know if this will work for a chargeback on a sales receipt due to fraud. Inventory products were sold to an individual but it was stolen credit card so square took the money back , added a fee on top of refund and inventory was not returned so will need to write off bad debt. Would I use the same steps?
Thank you KimChi I think from what you described, that a righthat a ride off using the right off message from my video, would be better in the case of a charge back where you did not get back the merchandise. You see this method assumes that you did get back the merchandise That's the reason that you 1st make the credit memo so it corrects the inventory balance when you receive back the merchandise and then you write a check to fix the customer's balance for what you owe. But if you never get back the merchandise it's exactly the same thing as a bad debt right off but in my opinion you would simply put the item in a different expense account. Something like "loss on fraud or fraudulent cards" That will give you the results in your chart of accounts and the results in your customer records and keep the results correct in your inventory records as well If you need to see that video let me know when I will send you the link and I hope you will click like after watching each one and subscribe to help support the free help for everybody Mark
@@worldwidequickbooks Yes please send me a link for that video. I really appreciate it. I did like all your videos I have watched and subscribed in the beginning because I felt your knowledge of the process made sense and would be reflected correctly. Thanks so much and many blessing to you!
You can use the expense window If you are paying online and the check window if you are mailing out a check I hope you will click like after watching each 12 help support the free channel for everyone and please subscribe and i'm here if you have any more questions Mark
I have a question: instead of this method, can I only write a cheque to Betty, category affected is Income with the amount we want to refund, and the customer tab is Betty? By doing this method, Account Receivable remain unchanged (because it doesn’t affect A/R), Income and Cash in Bank both decreased by the amount of refund. Please let me know if this method is ok. Thanks in advance
Yes you are correct. Your way is the simple way but only if you need to have a record of the refund in the customer balance detail, you should do it my way. Ifnot, then your way is fine. -Mark P.S. I hope you will "like" after watching each one and please subscribe
I've searched YT and the Quickbooks online blog but I can't find a solution for my usage case. The customer paid for the product, they experienced a product issue, and a partial refund was given to cover the repair costs that the customer incurred to get the product fixed. We did not restock the product because it was not returned. I can't get the income account, COGs account, and customer register to reflect the transaction properly. The sale was done on Shopify, so I am also trying to match these transactions with the payout amounts shown in our checking account register (Transactions->Banking). I've tried a sales receipt, I've tried credit memos and writing checks, and I've tried a combination of each. I've also tried creating non-inventory items that map to our refund accounts to use on credit memos, etc. If you could help me unravel this issue, I'd greatly appreciate it. Thanks
The solution is much eisier than you think. You must NOT make any document that effects quantity on hand because they did not return the merchnadise. The check you gave them (or online payment) is not really a refund. It is really a loss as a result of something faulty with your product or service. Simply write a check (or expense payment ) and put an expense or losss account that indicates the reason. You can name the account something like "loss on unexplaind damage to customes order" or soemthing like that. If it does not happen that often, then you can make it an "other expense". If it happens severla times, you need to fix whatever caused the problem. Mark
hi again. can you please elaborate more on why not just use refund receipt? i think refunding sales receipts and refunding paid invoices are pretty much the same situation since in both cases i have received the customer's money. i just find this process too complex. and i found the refund on the Transaction List by Customer too.
Thank you but the video is very clear that: you CAN use a refund receipt if both you and the customer don't need to see the effect of the refund on the customer's balance. The video does say that sometimes we need to show the customer the credit has been recorded on a date before we are able to write them a check. It's ultimatly up to the ownewrs what method to use but sometimes you must show a reduction in the balance before refund; in those caes, you need this method. -Mark
Help! In January, I added a credit memo for a customer of $3750.00 and applied it to the existing invoice. I'm trying to clean the books for year-end and it's showing up in Accounts payable as a credit A vendor credit. How do I get rid of this.
Thank you I do want to help you but I think you need to reward your question because it does not make sense. Why would a customer's credit show app in accounts payable? Accounts payable is for vendors not customers. I also don't know what you mean by Showing up. Please reword and elaborate more clearly and of the happy to try to help you. Mark
Hello Mark, so I follow your metod to issue a refund after the project has failed and we have to return customer half what he paid, it worked perfectly. I was able to match issued check with refund receipt. I notice that the check that was issued and matched with the refund receipt it's not showing on the reconciliation. Any idea why? It's in the register but somehow it doesn't show up when I want to reconcile. And second question how do I write off this invoice, so it doesn't have a balance any more (it's not a bad debt expense, simply failed project). Thank you Anna
Thank you Anna, Here is a video showing how to "write off" an uncollectable invocie. czcams.com/video/1UcQeEdHV0w/video.html Secondly, if something is in your register but does not show up in the reconciliation window, then there are only 3 possibilities as I see it 1) The date of the transactions is after the statement date that you input. 2) you accidentally marked it as "cleared" when you put it in the register so it thinks it was already part of a past reconciliation or.... 3 QBO flat out doesn't work sometimes. I had a client once that had clearly a physical tech support issue and they never fixed it. he ultimatly had to cancel his account and start over woth a new one. Try looking at the first 2 possibilities and let me know. -Mark
@@worldwidequickbooks Yes, you are right the date is different. check was issued in January but credit memo and return receipt was created in February, so I think that’s the case. (I will check that on Monday) About write off I have watched that video as well but were do I apply this amount if this is not a bad debt? Company didn’t have any losses due that the customer resign. Thank you
Thank you Lisa, It does not matter what METHOD of payment that returns the money to the customer. You simply record what is shown in this video at the moment the money is refunded. You would still use the same windows shown here and do the same steps . I hope you will click "like" and subscribe -Mark
Once I add bank statement later on, will I be able to match money sent with the payment that had credit note or refund check or payment that reconcilled those two? In other words, what do I match bank transaction with?
I have an customer invoice paid. now they cancelled the deal and want an refund. we agreed to the refund and sent a check for half of the paid invoice and have promised to send the remaining soon. How to handle this. can we create two credit memo (50% amount for each credit memo)for the customers paid invoice? but the checks will be sent in two different days in the next year. should i create a refund check for the first credit memo as i see that is cashed by the customer and then close the first credit memo and follow the same when i do the remaining refund. my question is by doing this will it impact the P&L for the year end. before closing the books for the year, should i create the credit memo and also the refund check in books(i don't have an bank transaction showing that the money went out) so thinking, i will just create 2 credit memos for this year and when i see the bank tranaction showing the check that went out, will create the refund check and close the credit memo.
Date of Invoice is 20 February 2021 with Amount $5000 Payment of Invoice $500 on 22 February 2021 Payment of Invoice $1000 on 05 March 2021 Refund the received payment $1500 on 10 March 2021 Now, how to record the refund and able to see the customer balance is $5000 as like original invoice amount?
@@worldwidequickbooks Thanks. Yes, I did follow the technique. But is there any possibility to see all transactions mean received payment, credit memo, check and $5000 balance in customer account (From Sales/Invoices > Customers > Particular Customer. I can see still the customer open balance showing $3500 but the report you showed that's correct.
Hi, if I do this will I actually send the refund to my customer? Or this is just for records and not actually paying the customer back? I'm sorry, I've watched so many videos already on how to refund paid invoice in Quickbooks, I'm so confused now.
Thank you and I'd like to help with your confusion If you don't need a record of the change in the running balance of the customer, then you don't have to do it this way, it's more simple. Most companies can just make a refund receipt You will have a permanent record of the refund receipt in the report called "transaction list by customer" You only need to do it this way if you want to see the date and the change in the balance as of the date of the refund because some companies always have a balance of the customer at any moment and they need to know the balance on a specific date. But if you don't, and just make the refund receipt The video for the refund receipt is right before this one in the playlist. So, if you go to the description text of this video you will find the link to the whole playlist and you will find the video for refund receipt. Two more directly answer your question, the physical payment is assumed to have already been sent out and it is assumed that you need to have a running balance of the customers balance in your records and then yes, this method will work If you have trouble finding the link to the whole playlist let me know I will post it in the reply Mark
I followed these steps but when I got to the last part, checking the check and the credit memo box did not give me a 0.00 amount received. why is this?
The "receive payment window is very trcky. You must male sure that AFTER you place the checkmark on the check and the credid memo, you double check to MAKE the payment amount field become zero. Only the credit memo and the check shuld have checkmarks. Then make the money field at the top become zero. Please let me know. -Mark
At 7.19/9.44, to write checks to pay credit memo, I am not able to key in customer as there was no "Customer" column on my screen, even though I could indicate customer name under "Payee" .....May I know how to proceed ? Thank you so much !
Thank you for asking You have to activate track expenses by customer We did that in the chapter regarding preferences If you look in the description field you'll see the table of contents and if you find the chapter for preferences that will show you how to add the customer field to the expense or check window Please confirm you found it Mark
@@worldwidequickbooks Thanks ! I managed to update preferences to include customer in the description field for payments. And made a cheque payment to customer for the credit memo. However, I am not able to see the cheque payment in the customer's ledger. So I am struggling to offset the credit memo and the payment to the customer. Wondering what I did wrong ....
Hello. My question is about the date of payment refund. Why does the date of the refund the same as the date of the invoice? Is this supposed to be the date I gave back the money? Especially if it's 2 years ago? Please advise. Thank you.
@@vickigotha80 Actually yes, See #3 in thsi playlist; it will show you how to adjuts the account settings so there is a customer field. czcams.com/video/I80VjoK41s8/video.html
If you do this method, you will have a record of the return with the data you may need. If you instead just make a "refund receipt" it will only apear in the "transaction list by customer" report and no place else
@@worldwidequickbooks hey is this means if i give a refund reciept it will be accepted but it will not only show up in customer balance sheet but it will make the invoice refunded?
Thank you, The payment method doesn't matter. QuickBooks simply record the events as they happen, so, if you paid with Apple pay or any other payment platform you would just go ahead and pay, and then record the way it shows in the video no matter what. Mark
@@worldwidequickbooks okay so I made a invoice on qbo and the customer paid me using Apple Pay threw qbo invoice. So is their a way I can refund him to my business card threw QuickBooks or do I just send him $ seperate and use that business card then log it. How do I actually get $ from my credit card or account into his. Do I do this outside of qbo?
How do we simply just refund a customers credit card directly? We had a customer paid an invoice and we need ot refund them back to the card they used. I don't know why this isn't more simpler unless im looking in the wrong place
Thank you Travis. You would still record the refund in to quickbooks online the way the video shows. When doing so, simply choose the customer credit card as the "payment method". Then, physically process the customer's card credit in the ways that you would to send the money back to their credit card. -Mark
@@worldwidequickbooks So I have a different issue this video did not address. The customer was paid thru credit card. The customer disputed the payment so the credit card company refunded the customer. Now the business owner still wants payment and brings it to the arbitration court. So in your scenario above, the original invoice is still marked paid once all steps are completed. However, since the business owner is still asking for payment shouldn't the original invoice be marked as open and show the customer still has an unpaid balance and account for the return processing fee? How do I achieve this scenario? Thanks in advance.
@@stevenblue4064 - I may have found a work around. I did not create a credit memo. I unapplied the original payment from the invoice. Then I created a check as instructed in the video but instead of matching it to a credit memo, I matched it to the unapplied payment. These now zero out and the invoice remains unpaid.
@@worldwidequickbooks as the title says it’s for completely paid invoices… correct me if I’m wrong… what I want is the customer has paid half and then he asks for refund?
Why isn’t a refund much easier than this, I’ve noticed this and other things that should be simple and friendly user, it seems to me that QuickBooks is just trying to force its customers to have to go trough their booking services they now offer. Pretty lame, it’s All about the money.
You can figure it out yourself without needing them all you have to do is find the proper videos on this channel that apply to specifically your situation and you'll be able to do it yourself and that's what it's all about
Hello my QuickBooks friends!!!
I made this QuickBooks online video to help people who need to give refunds to customers long after they paid an invoice. This QuickBooks method is correct and will work perfectly. If you need to refund your customers for an invoice that has been long since paid, you can follow the steps in the video instruction tutorial and when you finish, your accounts receivable and customer client records will be correct to the last detail and the customer’s balance will be accurate.
If you have any QuickBooks problems or QuickBooks questions, I’m here or to provide your QuickBooks answers and solutions to issues with QuickBooks online. I’m happy to take your questions and comments below.
-Mark
uhhh! what are the debit and credit account names!!!! Step 1 - debit A/R and credit Income. Step 2 is debit Income and credit A/R. what in the hell are the accounts to debit and credit in Step 3!!! I know the credit is Cash, but what is the debit???
A/R
Hi, thank you.. this is so informative.. so if is to matched to a batch deposit from a transaction gateway… how to record refund to paid invoice.
Very clear, as a non accountant the process seems overly complex, this is the best video I've see so far as it gives the big picture and consequences of each step... I'll be looking for more videos to watch, thanks
Thank you so so much
It's always a pleasure to help people who appreciate
I hope you will click like after watching each one of them and I hope that you will subscribed
Mark
Your explanation is the very best. Thank you for the great work that you do.
My question is this, can you please do a video on how to refund an invoice that was partially paid in QBO?
Thank you, but you would record a partially paid invoice refund the same way that you would record the full amount in this process in this video
Mark
Mark,
Thanks for the great video. I spent most of the day trying to figure out how to cleanup a similar mess. In our case the customer paid for an invoice via a check. A check we deposited with other checks from other customers as a batch deposit. All checks were processed in QBO using “Received Payment” against the appropriate customer invoice. We then deposited the checks into our bank and posted the single deposit with multiple customers in QBO via “Bank Deposit”. Then one of the customers put a “STOP Payment” on their check due to the time lag from when they issued it to when we deposited it (roughly two weeks). Our bank returned the check amount to the customer and issued a “Return Item” fee. Don’t care about the fee. Now our bank statement has the original deposit plus a returned check payment. Also, the invoice is still open since the check was returned. Contacted the customer and they sent us a second check and asked us to void the first check. How to clean up this mess? The only way I could determine to clean it up was to go to the original deposit, remove the customer check from it, now delete the “Received Payment” under the customer, go back to the deposit add back in on a separate line the customer check thus maintaining the original deposit without a “Received Payment” against the invoice keeping the invoice open. Then running through your great tutorial of credit memo, write a check to the customer, and then cancelling them both out with a zero “Received Payment”. It worked. The bank account has the original deposit, the return check payment, and the invoice is still open. I checked everything via Open Invoice report and the Trail Balance report. Everything is correct. If there was a better way to handle the situation, I’m all ears. Thanks again. Tom Quinn
Oh Tom, Thank you so much but there's no way I can read all that. Please try to re-ask your question in a clear concice way (2-4 sentances). Jst think of 1 question at a time and I will help you.
-Mark
Thank you Thank you! Finally I did it correctly!
Glad to hear that!
I hope you will click like after watching each one and subscribe
Mark
THIS IS EXACTLY WHAT I NEEDED! THANK YOU!
You're perfectly welcome I'm Glad to help and I hope you will click like after watching each video and subscribe
Mark
Hello Mark!
Thank you very much, I began to use QBO and still learning how to use it. I will like to see the first video you mention to learn about Refunds receipts and what they are for. Could you share with me the link to watch this video please.
Thank you for the compliment and being devoted as a student
I'm gonna do you one better
I'm going to give you the video you asked for about refund receipts as part of the entire advanced playlist so you can pick and choose any other topic you might need
Learn QuickBooks Online Advanced User Techniques: czcams.com/play/PLqRhgBZfJuE4_kGX9tTC5qANxUJBhBgww.html
The videoYou want Is towards the beginning of thethe beginning of that playlist.
You did mention that your brand new to quick books online and it would be great if you saw part one of that playlist which is the main tutorial
czcams.com/video/aoWghI3kvpc/video.html
It's that main tutorial that starts your numbers at 0 when you can follow step-by-step and match numbers after each chapter and by the time you're finished with the main tutorial you'll be an expert
Then your numbers will be in line with the advanced playlist that you can follow after the main tutorial
I hope you will remember to click like after watching each one and please subscribe
Mark
@@worldwidequickbooks Hi Mark! Just to make sure I got it, after doing these steps for the refund the invoice will be voided too? I see the customer account has zero amount for open invoices. Thank you
What a GREAT video. Thank you so much!
You are so welcome!
I hope you click "like" and subscribe
-Mark
Good day, Mark! Do you have a separate video explaining how and when to properly use the refund receipt window? Thank you!
Yes, It's #3 in this advanced QBO playlist. Your video is #5. Watch both to know the diffeence.
czcams.com/video/vJFtjVjO-IY/video.html
I hope you will click "like" after watching each one and subscribe.
-Mark
Brilliant, thank you!
You're very welcome!
I hope you will click like on each one that helped you at least subscribe to support the free channel for everyone
Mark
Wow this has saved my life, thank you!
Happy to help. I hope you click "like" and subscribe.
Hi, thank you for posting this video, very helpful. Now that I've "issued the refund", is QB issuing the refund or do I need to write a check? I don't see any refund issued from my checking account? Thank you
Thank you for asking
Quick books only records the events but physically paying or returning the money to the customer. Is up to you so right? A check from the bank account to the customer first then recorded into quick books the way this video shows.
Mark
Thank you so much.
You're welcome!
Hope you will "like" and subscribe
-Mark
Thanks for your helpfull videos! I have a question. My client paid the invoice, but a few days later he asked me for a partial refund. I paid him with a transfer via Zelle. My account is connected to the bank, my question is if I can categorize that transaction from the bank feed, or if I must do it through a refound receipt. Greetings!
Yes of course
Give it a try and if you have trouble.I will give you the link to the bank feeds course
Mark
Brilliant
Thank you so much I hope you will click like and subscribe
Mark
Thank you so much for this easy to follow Video. I have a question. When I am done is the Actual Payment to the client then sent automatically? Or do I have to send it some other way. She paid via QuickBooks Payments. Thank you so much
Thank you for your question
Keep in mind that there is a difference between recording something and your quick books records and physically paying it
Quick books payments are simply a pay platform
It is a separate application from your actual quick books records
It does integrate but you should be able to check quick books payments as well as your bank information by logging in to your bank to see if the payment was physically sent
You would then only record it into your quick books records if you are bank and/or the quick book's payments app confirmed that the payment was physically sent
I hope you will click like after watching each video and please subscribe to help support the channel and to continue to give free help to everybody
Mark
Hi Mark, thank you for this video!
We invoiced our customer and he paid a 50% deposit ($300) by credit card.
There was a technical issue and we couldn't do the work, so issued a refund by e-transfer.
Is the proper way to reverse this:
1) Void the invoice (that was 50% paid)
2) Create a credit memo for $300
3) Create a refund receipt for $300
4) Match the refund receipt in the bank feed
Is there a way to "link" the credit memo, refund receipt, and voided invoice since it is the same project or will they always be separate and just make sense on the balance sheet?
What happens to the accounting when the invoice is voided?
Thank you!
Hi Mark,
Just an update. I called quickbooks about this today and they advised that I just void the invoice, and issue the refund and refund receipt.
They mentioned that this will balance the books.
Is there any reason why this procedure is not advisable?
Hi, Mark! May I just ask why can't we just simply issue a check to the customer we are refunding and charge the corresponding income (to decrease it)?
You could do it that way if you don't need any kind of detail in the customer's records or relating to the customer's balance.
If you need to see the refund of the paid invoice in his open invoice report or need to see it in the customer balance detail or any report that reflects the balance, then you have to do it this way.
If you do it your way that's fine, but the only evidence of that transaction in the customer records would then be simply on the "transaction list by customer" and it will not reflect any change in their balance and sometimes you need that.
Mark
Perfect
Thank you so much,
I have all quickbooks vdieos ofr everything you could need. I hope you will click "like" after watching each one and subscribe.
-Mark
Hi, thank you for your videos.
In the event that the customer accidentally pays the same invoice with both CC and check and the check was deposited by mistake on a batch deposit, how can we refund? specially when only the CC payment is recorded on QB. Do you have any videos about this?
Thank you so much.
How could the check be recorded as part of a deposit and have the check not be recorded into quick books ?
Didn't you record the deposit properly? When the total amount of the deposit of the bank statement equals the total amount of the deposit in quick books.
I think that the check was recorded. If it was part of a deposit that was recorded properly so just refund the credit card charge.
Mark.
Excellent video and nearly exactly the issue I am having, however, customer paid invoice and refund was made using a credit card. I am watching this on 9/23/2023. I followed the steps exactly, however this solution did not work for me. (The customer still showing $0 owed.) With all the updates, how do I do now? Would appreciate some advise. :)
Thank you for the compliment and thank you for being a loyal student.
This video is exactly up-to-date and you would perform this operation in the current quick books online just like it showed in the video regardless of the date that. It was recorded.
The fact that the Customer paid by credit card does not change the methods that you do here in this video..
You will have to manage your merchant account to be able to issue a credit back to the customer on that credit card but that is not done through quick books. Because quick books only records the events quickbooks is not responsible for physically paying back the money To the. the customer, Your company is responsible for that.
So do the normal procedure that you would do on your merchant account for the customer's credit card to refund them and then once it shows on your statement , follow this video exactly and it will work perfectly and the transaction. You record will match to your credit card merchants Statement
Mark
Wow, so helpful!! Thank you so much. I have a little question: i have the amount of the refund included in a hole banking transaction that include other invoices, how can i match all of that you explain with these matching? thanks
Thank you so much for the compliment
I'll do my best to help you
What do you mean" banking transaction that includes other invoices"
I don't know what that means that I don't know what you mean by trying to match with other transactions.
If you can explain the situation in two or three sentences I'll be happy to help you, but if it takes more than that, then it would not be responsible for me to give you an answer without diverting more time to understand the context of the situation.
Most of my Consulting time is just figuring out what the client's situation is, once I understand the situation I can usually figure out a good method or explanation within a few minutes. But the time consumption is listening to the details to figure out what's going on so please try to describe the situation in two or three sentences a little more clearly than what you wrote.
Mark
@@worldwidequickbooks Ok i understand. I have a $1,109.51 transfer wich include a $259 refund in the middle of another invoices. So when i go to matching, i can select the check but it appears like a positive amount. I have try not making the check but the credit memo neither appears in matching.
I’m new in QB, I used Sage, they’re totally different. I have a question: I received a cheque from a customer paying various invoices and they have included a Credit Memo that I sent them in May, QB have already used this CM , how do I apply this CM to the cheque I’ve received ", thank you
You have to tell them that the credit memo they included has already been used and print out some kind of proof and documentation that you applied that credit memo before.
It seems it's not really a record keeping issue. You just tell them they made a mistake.
Do you have any videos on vendor credits for QBs online? I cannot figure it out on the new online system.
Thank you for asking,
Here is the first of 3 videos on that topic. It's # 19 in the advanced playlist.
czcams.com/video/tbjA_jQEJmk/video.html
#20 and 21 in the playlist give you more info about that topic.
Alos, I see you are a "Condo Association". You can use QuickBooks for landlords for yoru condo complex; it will help you very much. Contact me at : worldwidequicbooks@gmail.com if interested.
I hope you will click "like" after watchinge ach one and subscribe.
-Mark
-Mark
Hi Mark,
Your videos are great! Thank you for posting them.
Question about this one, can I used this method for a refund to a customer for dissatisfaction with our service? They paid their invoice months ago, but are now dissatisfied with our service and asking for a partial refund. There is no inventory to be returned, since it's a service.
Thanks in advance!
Thank you for your question
The method in this video is perfect and exactly what you need, if and only if, the customer had already paid the original invoice
This video shows how the income account will decrease because of the customer's dissatisfaction
Do it the way it shows in this video if the customer already pay the invoice invoice and then all your receivable numbers and general letter numbers will be correct
You can also get anything else you need in quick books from the main channel page by clicking on the Kitty
Or you can ask me and I hope you will remember to click like after watching each one and subscribe
Mark
@@worldwidequickbooks Thank you so much!
Hi there! This was helpful. I am refunding a deposit on an invoice. If I do these steps, what do I do with the invoice for the remainder of the fee? Thanks in advance for your response.
Just make a credit memo for the amount of the deposit that you are returning.
Then, apply the credit memo to the invoice that you applied the deposit to.
You can learn all of that about deposits from customers and credit memo's and refunds by watching the first half of this advanced playlist
czcams.com/video/y1h1bDqn0nc/video.html
The deposits and credit memo videos will help you. Let me know if you need elaboration. or follow up.
-Mark
What if the refund completed (paid) few years ago. But has not shown in the customer's account?
Then you made a mistake several years ago.That needs to be corrected now
How Do I match these transactions in banking? The first CC charge was fine and went through. I could match that. But the refund is still showing a positive balance when I try matching the charges on the day of the refund.
Thank you apple master.
I do wanrt to help ou but hyour questionis not understandable.
I think it will help if you watch the advanced playlist that this video is a part of.
Please click in the top-right corner of the video to get the full playlist. You should look at the first few videos to see how credits and "matching" (applying) works.
It's only a few videos; you don't have to finish the full playlist. It will be only a few minuets each and then, if it does not clear things up, you will be in a much better position to re-ask your question and I am sure I will, at that point, be able to help you.
-Mark
greta but what if they paid by credit/debit and we want to refund the funds back to their card?
Thank you
You would record it the same way in quick books because your question is about physically giving back the money not how to record it.
So no matter how you physically return the money you would record it in the way that this video shows.
Whatever method you physically use, comma such as asking again the client for their credit or debit card number so that you could credit back to them, would be a separate procedure regarding the physical control over the money or credit card but According it would be the way this video shows in quick books online
Mark
Hello Mark, Thank you so much for your informative videos and your time it is greatly appreciated. I would like to know if this will work for a chargeback on a sales receipt due to fraud. Inventory products were sold to an individual but it was stolen credit card so square took the money back , added a fee on top of refund and inventory was not returned so will need to write off bad debt. Would I use the same steps?
Thank you KimChi
I think from what you described, that a righthat a ride off using the right off message from my video, would be better in the case of a charge back where you did not get back the merchandise.
You see this method assumes that you did get back the merchandise
That's the reason that you 1st make the credit memo so it corrects the inventory balance when you receive back the merchandise and then you write a check to fix the customer's balance for what you owe.
But if you never get back the merchandise it's exactly the same thing as a bad debt right off but in my opinion you would simply put the item in a different expense account.
Something like "loss on fraud or fraudulent cards"
That will give you the results in your chart of accounts and the results in your customer records and keep the results correct in your inventory records as well
If you need to see that video let me know when I will send you the link and I hope you will click like after watching each one and subscribe to help support the free help for everybody
Mark
@@worldwidequickbooks Yes please send me a link for that video. I really appreciate it. I did like all your videos I have watched and subscribed in the beginning because I felt your knowledge of the process made sense and would be reflected correctly. Thanks so much and many blessing to you!
When refunding, is it limited only to the "Check" window, or can I also use the expense window?
You can use the expense window If you are paying online and the check window if you are mailing out a check
I hope you will click like after watching each 12 help support the free channel for everyone and please subscribe and i'm here if you have any more questions
Mark
You are the best! Thank you so much
Thanks 👌🏾
Glad to help
-Mark
Thank you for a great instruction. So, the check have to be printed to give to Betty Boop? Or did the refund go to Betty Boop's email?
It could be any payment METHOD; QuidckBooks is used Just to record it.
Thank you for the complement. I hope you will click "like" and subscribe
-Mark
I have a question: instead of this method, can I only write a cheque to Betty, category affected is Income with the amount we want to refund, and the customer tab is Betty? By doing this method, Account Receivable remain unchanged (because it doesn’t affect A/R), Income and Cash in Bank both decreased by the amount of refund. Please let me know if this method is ok. Thanks in advance
Yes you are correct. Your way is the simple way but only if you need to have a record of the refund in the customer balance detail, you should do it my way. Ifnot, then your way is fine.
-Mark
P.S.
I hope you will "like" after watching each one and please subscribe
I've searched YT and the Quickbooks online blog but I can't find a solution for my usage case. The customer paid for the product, they experienced a product issue, and a partial refund was given to cover the repair costs that the customer incurred to get the product fixed. We did not restock the product because it was not returned. I can't get the income account, COGs account, and customer register to reflect the transaction properly. The sale was done on Shopify, so I am also trying to match these transactions with the payout amounts shown in our checking account register (Transactions->Banking).
I've tried a sales receipt, I've tried credit memos and writing checks, and I've tried a combination of each. I've also tried creating non-inventory items that map to our refund accounts to use on credit memos, etc. If you could help me unravel this issue, I'd greatly appreciate it. Thanks
The solution is much eisier than you think.
You must NOT make any document that effects quantity on hand because they did not return the merchnadise.
The check you gave them (or online payment) is not really a refund. It is really a loss as a result of something faulty with your product or service. Simply write a check (or expense payment ) and put an expense or losss account that indicates the reason. You can name the account something like "loss on unexplaind damage to customes order" or soemthing like that. If it does not happen that often, then you can make it an "other expense". If it happens severla times, you need to fix whatever caused the problem.
Mark
hi again. can you please elaborate more on why not just use refund receipt? i think refunding sales receipts and refunding paid invoices are pretty much the same situation since in both cases i have received the customer's money. i just find this process too complex. and i found the refund on the Transaction List by Customer too.
Thank you but the video is very clear that:
you CAN use a refund receipt if both you and the customer don't need to see the effect of the refund on the customer's balance. The video does say that sometimes we need to show the customer the credit has been recorded on a date before we are able to write them a check. It's ultimatly up to the ownewrs what method to use but sometimes you must show a reduction in the balance before refund; in those caes, you need this method.
-Mark
ahh i understand. thanks for explaining it well.@@worldwidequickbooks
Help! In January, I added a credit memo for a customer of $3750.00 and applied it to the existing invoice. I'm trying to clean the books for year-end and it's showing up in Accounts payable as a credit A vendor credit. How do I get rid of this.
Thank you I do want to help you but I think you need to reward your question because it does not make sense.
Why would a customer's credit show app in accounts payable?
Accounts payable is for vendors not customers.
I also don't know what you mean by Showing up.
Please reword and elaborate more clearly and of the happy to try to help you.
Mark
Hello Mark, so I follow your metod to issue a refund after the project has failed and we have to return customer half what he paid, it worked perfectly. I was able to match issued check with refund receipt. I notice that the check that was issued and matched with the refund receipt it's not showing on the reconciliation. Any idea why? It's in the register but somehow it doesn't show up when I want to reconcile. And second question how do I write off this invoice, so it doesn't have a balance any more (it's not a bad debt expense, simply failed project). Thank you Anna
Thank you Anna,
Here is a video showing how to "write off" an uncollectable invocie.
czcams.com/video/1UcQeEdHV0w/video.html
Secondly, if something is in your register but does not show up in the reconciliation window, then there are only 3 possibilities as I see it
1) The date of the transactions is after the statement date that you input.
2) you accidentally marked it as "cleared" when you put it in the register so it thinks it was already part of a past reconciliation or....
3 QBO flat out doesn't work sometimes. I had a client once that had clearly a physical tech support issue and they never fixed it. he ultimatly had to cancel his account and start over woth a new one.
Try looking at the first 2 possibilities and let me know.
-Mark
@@worldwidequickbooks Yes, you are right the date is different. check was issued in January but credit memo and return receipt was created in February, so I think that’s the case. (I will check that on Monday)
About write off I have watched that video as well but were do I apply this amount if this is not a bad debt? Company didn’t have any losses due that the customer resign.
Thank you
How does it work when you have QB payment processing. My customer paid via cc on QuickBooks. How does it electronically get refunded?
Thank you Lisa,
It does not matter what METHOD of payment that returns the money to the customer. You simply record what is shown in this video at the moment the money is refunded. You would still use the same windows shown here and do the same steps .
I hope you will click "like" and subscribe
-Mark
Once I add bank statement later on, will I be able to match money sent with the payment that had credit note or refund check or payment that reconcilled those two? In other words, what do I match bank transaction with?
You MUST enter this yourself, not from the bank feeds. Then, when you download bank transactions later, you MATCH them; so you are correct.
@@worldwidequickbooks Cool. Thanks!
I have an customer invoice paid. now they cancelled the deal and want an refund. we agreed to the refund and sent a check for half of the paid invoice and have promised to send the remaining soon. How to handle this. can we create two credit memo (50% amount for each credit memo)for the customers paid invoice? but the checks will be sent in two different days in the next year. should i create a refund check for the first credit memo as i see that is cashed by the customer and then close the first credit memo and follow the same when i do the remaining refund. my question is by doing this will it impact the P&L for the year end. before closing the books for the year, should i create the credit memo and also the refund check in books(i don't have an bank transaction showing that the money went out) so thinking, i will just create 2 credit memos for this year and when i see the bank tranaction showing the check that went out, will create the refund check and close the credit memo.
One question at a time please and 2 to 3 sentences per question
Does this work with a partial refund on a paid invoice
Yes
Hi! By doing this, does it mean that the customer got refunded already as well or no?
Yes you would perform this procedure at the moment that you would pay them
@@worldwidequickbooks Ohh so I need to refund them first and then follow these steps to record the refund?
@@worldwidequickbooks Ohh so I need to refund them first and then follow these steps to record the refund?
Date of Invoice is 20 February 2021 with Amount $5000
Payment of Invoice $500 on 22 February 2021
Payment of Invoice $1000 on 05 March 2021
Refund the received payment $1500 on 10 March 2021
Now, how to record the refund and able to see the customer balance is $5000 as like original invoice amount?
, just do the technique in this video and the reports will be accurate and show the right amounts
Mark
@@worldwidequickbooks Thanks. Yes, I did follow the technique. But is there any possibility to see all transactions mean received payment, credit memo, check and $5000 balance in customer account (From Sales/Invoices > Customers > Particular Customer. I can see still the customer open balance showing $3500 but the report you showed that's correct.
Hi, if I do this will I actually send the refund to my customer? Or this is just for records and not actually paying the customer back?
I'm sorry, I've watched so many videos already on how to refund paid invoice in Quickbooks, I'm so confused now.
Thank you and I'd like to help with your confusion
If you don't need a record of the change in the running balance of the customer, then you don't have to do it this way, it's more simple.
Most companies can just make a refund receipt
You will have a permanent record of the refund receipt in the report called "transaction list by customer"
You only need to do it this way if you want to see the date and the change in the balance as of the date of the refund because some companies always have a balance of the customer at any moment and they need to know the balance on a specific date. But if you don't, and just make the refund receipt
The video for the refund receipt is right before this one in the playlist. So, if you go to the description text of this video you will find the link to the whole playlist and you will find the video for refund receipt.
Two more directly answer your question, the physical payment is assumed to have already been sent out and it is assumed that you need to have a running balance of the customers balance in your records and then yes, this method will work
If you have trouble finding the link to the whole playlist let me know I will post it in the reply
Mark
I followed these steps but when I got to the last part, checking the check and the credit memo box did not give me a 0.00 amount received. why is this?
The "receive payment window is very trcky. You must male sure that AFTER you place the checkmark on the check and the credid memo, you double check to MAKE the payment amount field become zero. Only the credit memo and the check shuld have checkmarks. Then make the money field at the top become zero.
Please let me know.
-Mark
At 7.19/9.44, to write checks to pay credit memo, I am not able to key in customer as there was no "Customer" column on my screen, even though I could indicate customer name under "Payee" .....May I know how to proceed ? Thank you so much !
Thank you for asking
You have to activate track expenses by customer
We did that in the chapter regarding preferences
If you look in the description field you'll see the table of contents and if you find the chapter for preferences that will show you how to add the customer field to the expense or check window
Please confirm you found it
Mark
@@worldwidequickbooks Thanks ! I managed to update preferences to include customer in the description field for payments. And made a cheque payment to customer for the credit memo. However, I am not able to see the cheque payment in the customer's ledger. So I am struggling to offset the credit memo and the payment to the customer. Wondering what I did wrong ....
Thank you,
This video shows you must use the "receive payments" window to apply them together and clear them from the open invoice report
-Mark
@@worldwidequickbooks Thanks, I think I managed to do it. Yeah !!
Hello. My question is about the date of payment refund. Why does the date of the refund the same as the date of the invoice? Is this supposed to be the date I gave back the money? Especially if it's 2 years ago? Please advise. Thank you.
Yes, the refund date should be the date of the payment
-Mark
@@worldwidequickbooks Thank you for your quick response. I really appreciate it! Keep Rockin'! You help a lot of people!
Do you have any video for giving a refund to partial paid invoice?
when i am creating the refund check, there is no customer field? I am sure it is a setting that i am missing?
help!
What window are you in?
@@worldwidequickbooks create check and the check opens no customer field
@@vickigotha80 Actually yes,
See #3 in thsi playlist; it will show you how to adjuts the account settings so there is a customer field.
czcams.com/video/I80VjoK41s8/video.html
When I go to the settings there is no option to track expense by customer. He is on the essentials plan for $40 per month.
Hello sir, I'm not sure what it means "you will not have a record of the refund in the customer's account"? thanks
If you do this method, you will have a record of the return with the data you may need. If you instead just make a "refund receipt" it will only apear in the "transaction list by customer" report and no place else
@@worldwidequickbooks thanks a lot!
@@58059236 :)
@@worldwidequickbooks hey is this means if i give a refund reciept it will be accepted but it will not only show up in customer balance sheet but it will make the invoice refunded?
How do I refund a qbo invoice paid with Apple Pay
Thank you,
The payment method doesn't matter.
QuickBooks simply record the events as they happen, so, if you paid with Apple pay or any other payment platform you would just go ahead and pay, and then record the way it shows in the video no matter what.
Mark
@@worldwidequickbooks okay so I made a invoice on qbo and the customer paid me using Apple Pay threw qbo invoice.
So is their a way I can refund him to my business card threw QuickBooks or do I just send him $ seperate and use that business card then log it.
How do I actually get $ from my credit card or account into his. Do I do this outside of qbo?
How do we simply just refund a customers credit card directly? We had a customer paid an invoice and we need ot refund them back to the card they used. I don't know why this isn't more simpler unless im looking in the wrong place
Thank you Travis.
You would still record the refund in to quickbooks online the way the video shows. When doing so, simply choose the customer credit card as the "payment method". Then, physically process the customer's card credit in the ways that you would to send the money back to their credit card.
-Mark
@@worldwidequickbooks So I have a different issue this video did not address. The customer was paid thru credit card. The customer disputed the payment so the credit card company refunded the customer. Now the business owner still wants payment and brings it to the arbitration court. So in your scenario above, the original invoice is still marked paid once all steps are completed. However, since the business owner is still asking for payment shouldn't the original invoice be marked as open and show the customer still has an unpaid balance and account for the return processing fee? How do I achieve this scenario? Thanks in advance.
@@stevenblue4064 - This is exactly what I need to know. How to refund the client's cc but still have the invoice remain open.
@@stevenblue4064 - I may have found a work around. I did not create a credit memo. I unapplied the original payment from the invoice. Then I created a check as instructed in the video but instead of matching it to a credit memo, I matched it to the unapplied payment. These now zero out and the invoice remains unpaid.
what about invoices thats been paid half and the customer asks for a refund? can anyone please help...
Why can't you do that exactly the way it is shown in this video?
@@worldwidequickbooks as the title says it’s for completely paid invoices… correct me if I’m wrong… what I want is the customer has paid half and then he asks for refund?
Did you try the method in the video in your case?
-Mark
What if I already process payment receipt?
You can still do it this way
@@worldwidequickbooks How? I issued a refund with a refund receipt and don't know how to balance it / my AR now? Thanks!
Why isn’t a refund much easier than this, I’ve noticed this and other things that should be simple and friendly user, it seems to me that QuickBooks is just trying to force its customers to have to go trough their booking services they now offer. Pretty lame, it’s All about the money.
You can figure it out yourself without needing them all you have to do is find the proper videos on this channel that apply to specifically your situation and you'll be able to do it yourself and that's what it's all about
Why would any body need a refund for an invoice that hasn’t been paid.
They would not
That's why this video talks about refunds for invoices that have been paid not unpaid
😍😍😍
Thank you I hope you will click like after watching each one and subscribe
Mark
You will waking chug k
Don't know what that means but I'll take it as a compliment
Would the same steps still work if the customer returned an inventory item and requests for a refund for the paid invoice?
Yes it would not matter if it were service or merchandise the steps would be the same