How I Shop Online Blind *Live Footage* (Custom Converse Fail)
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- čas přidán 8. 09. 2024
- Omg... can you believe this video took FOUR MONTHS to make!
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I'm Molly, a typical sushi, makeup, and fashion loving millennial girl who just so happens to be blind! I was diagnosed with Retinitis Pigmentosa at just 4 years old and began public speaking at age 5. I started just doing motivational speaking, but now I make videos and even model! Even though I can’t see, I know that there are bright spots in everything we face. Let’s find them together. 💕
What do you think of the shoes I designed? Would you buy them if you saw them in stores?!
If I knew they where designed by you then... YES!
Yes because you have designed it
If you designed it then why not
Molly Burke Yes I would!
Molly, a random tidbit: most custom orders that get returned end up in converse outlet stores (like the vacaville outlets in CA, for example). This is how the outlets end up with a lot of funky prints, sizes, etc.
This video went from me thinking “wow must be so challenging for a blind person to shop on the converse site” to “wow must be so challenging for ANYONE to shop on the converse site” 😅🤣
Owen Law dying,can’t breathe!
Tbh, I was planning to do some custom Cverse for my son, but sooooo many reviewers have had major issues...
For real😂😂😂😂
🤣
Owen Law bahaha!!! 😂😂🤣🤣😆😆 right?!?
Converse: "The missing letters are actually UPS's fault. They lost them while shipping. Please accept this 20% off cupon."
Zita Kovács The “o” in “coupon” must’ve went through UPS too 😂
🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣
Zita Kovács this cracked me up!!!! Soooooo much
@@beccashaw2640 cupin
Zita Kovács this made the video better lmao
Molly: Why is my order so late?
Converse: It's your fault.
Molly: Okay this is the second time now. Why is it so late?!
Converse: *sweating* It's UPS's fault!
Molly: Okay why are all of the words misspelled??!!!
Converse: *sweating intensifies* *slides 20% discount across the table*
Molly: How many times are you going to give me a stupid 20% off coupon?!? I just want a refund!
Diane McGowan LMFAOOOO
This comment wins😂😂😂
Ok?
This continuously happens until she just gets them for free lol
“ierce arless female fierce fearless” is my new moto in life
Words to live by
I, on the other hand, am FEASS but to each their own. LOL 😂
😂😂😂
I want a tattoo of that
How does that even happen??? So bizarre lol
When they spelt the words wrong I honestly could not believe it 😂😂 honestly I have no words
I have a few words....ierce, earless, feaess!
Neither did they
neither do they lmao
The irony 😂😂😂 “Spelt” isn’t a word, it’s spelled! I learned that the hard way 😂
@@savanaadolphsen9245 Only in American English, in British English both are correct.
The reason it says ierce arless female is because they didn’t gives any fs
Except that one f for female
Omg that's hilariousss 😂 good one haha
Oooohhh girl 😂😂
Yesssss
true.....except for female. also, whatever happened to fearless having an A? *MAYBE THEY GOT AN F ON THE TEST INSTEAD AND GAVE IT TO FEMALE INSTEAD OF KEEPING IT*
Honestly I think the most concerning thing is how the package got Mesa’s name on it
That is SO weird. How does that even happen???
@@fjordsi7404 I'm guessing once they heard molly was blind they addressed it to mesa, awful but it does happen to disabled people.
Agreed! I had an order from Lululemon once that had my name on the outside of the package but had someone else's order and packing slip on the inside. So crazy.
Krista Simpson I feel like that makes more sense because they could’ve just put the wrong label on it but like how did they get Mesa’s name anyway
Exactly! How did they get her name? If Molly had to reorder on the website, how did converse know Mesa ordered?
Omg when she turns the shoe around and sees the other side is spelled wrong too 😂😂 IM CRYIN 😂😂😂😂😂😂
The "new pair" they sent you at the end was probably YOUR FIRST PAIR!!!
That's what I'm thinking, too!
That makes no sense. They sent her the wrong shoe so they gave her new ones.
@@Marshiethemarshmallow Except how do you explain the fact they didn't have to re-order and redesign the 3rd time around like they did the 2nd time? It's high likely that the 3rd pair was really the 1st pair which was "Sent back to the warehouse".
"then its converses fault because mesa did it perfectly" omg i love her
I accidentally clicked on your profile picture and it brought me to your channel. I love how the background of your page says 'I'm a piece of shit, subscribe plz
Ironically it ended up being their fault and Mesa did it perfectly.
Mesa sobbing with laughter in the background is my favourite part of this video 😂😂
"Everything in my wardrobe is pink and purple and white goes with everything"
OMG I want you and wears-only-black Safiya to give each other makeovers. PLEASE
This would be amazing
If this happened I would cry. Yes Please!!!!
Please Molly!!
Love this idea
Yess
I can't get over Mesa laugh-crying in the background. Poor girl probably needed a long nap after this, haha.
Brandi Joann reminds me of just pure sleep deprivation
loll yup
She really is the best ❤ bless her!
Omg Same
After that reveal, I don't think I would invest in custom shoes. That's bonkers. I feel like converse used to be better than this!
They used to be before they got bought by Nike 😬
@@TheReanneMelhorn oof :/ I do remember hearing about that now
Madison Woodrum you might be safe if you don’t live in an apartment, have every possible name in the world, and don’t get text on them 😂
they were fine when I ordered custom ones like 10 years ago. They are hideous, but thats my fault lol
I’m happy that they at least think about they’re clients that use accessibility.
I’m waiting on Vans to be like “we wouldn’t do you like that. Come to ____ location and a rep will help you create your complimentary custom Vans”
honestly tho- sounds like vans. They have some of the best customer service in my opinion
This better happen.
Come on vans where u at
Rep at converse: Wait.. you aren't an ierce, arless female? Here's a 20% discount!
😂😂😂
Lol
😂😂😂😂😂
i can’t help but burst into laughter whenever i read “ierce arless....” 😂
i can’t help but burst into laughter whenever i read “ierce arless....” 😂
Voiceover: *complete gibberish*
Molly: “oh my god, it sounds SO slow”
😂😂😂
maedchin I understand it
@@SunnyWu I'm sorry to hear that
@@SunnyWu :(
@@ekohw What did they say?
“Thank you Melissa at Converse (and only Melissa)” 😂😂😂
You forgot the “...” after Melissa
Definitely because they be sucking at customer service....smh
It would have been so funny, if the text on the shoes just were Molly‘s apartment number. 😂
"the package doesn't say it's for a Molly Burke, the package says it's for a Fierce Feaess Female"
@@Sc4r4byte 😂😂
😂💕
“Oh so THAT’S where it went!”
"It appears the shoes have become conscious and stole your apartment number, so we cannot deliver your package-"
I’d want both orders refunded personally. Nothing was your fault. I feel so bad for you Molly. You deserve the pair of Converses you ordered & not typos.
Definitely I agree.
RIDICULOUS
did she have to pay twice? i dont remember if she said she had to pay twice? i couldve easily missed it if she said it!
@@elizabethjohnson7443 She said she only got a 20% of code, she never mentioned a refund.
I would want that also especially after they messed up twice with the delivery information and then got typos
So is Molly like legally required now to make merch with "Feaess" on it?
Diane McGowan BIG YES
No
MOLLY THEY DIDNT GIVE TWO Fs ABOUT YOUR ORDER😂 (because the two Fs are missing)
I'm *DONE* with you, Converse!! 😂
“Eirce arless female...” “fierce fearless female fierce feaess” IM PEEING
LOL SAME!
Why did you feel the need to say your peeing? No one wants to know you were typing on the toilet.....
@@Marshiethemarshmallow they meant they laughed so hard they peed lol
🤣 🤣🤣 trying not to pee reading this comment
WOW. PROOF CHECK CONVERSE. Especially since she chose STOCK text that they provided on the website. It's not like she typed a custom phrase to use.
And I get that mistakes happen, I work in graphics and have definitely missed a misspelled word before. However, if the error was them (which it was), they definitely deserved to give her more than 20% off.
Very unprofessional of converse! I laughed along with Mesa in this video haha her laugh is contagious. I can’t believe they actually got the spelling wrong and made you guys go through all of that! The shoe (at the very end of the video) is really really cute though, nice shoes!
You got better service out of that company than I did. I bought custom platform converse and they fell apart a week after I got them. I begged for supervisor, and they kept saying...one will contact you. Never did. I would have to beg for a response from just a regular customer service agent after I would send them required information that they requested from me...yet wouldn’t ever respond again. They refused an exchange and would only do a refund after they got the shoes back, and then I could reorder again for myself. I returned them and bought from Vans. Screw converse. Oh! And I had to contact them for my refund after they got my shoes because they didn’t give me a refund!
Oh lordddd, how did they misspell that 😂🤦♀️
Maybe nail polish remover can get the letters off and it’ll just be plain on the sides
Or maybe put corrections on it like grade school
😭🤣
“Dolphins are grey!?”
You’re so cute 😂❤️
To be fair I forget that too because everyone draws them as blue!
In one of my graphic design classes in college we had a whole ADA unit for website design and it’s something I’ve never considered but realized HOW important it is
If you want to make a website it’s important.
If my hours on the phone with converse turns into meaningful giveaway for one of your fans, then worth it! (I mean, mostly... realistically they should have been way more accommodating and I shouldn't have had to mention you were a CZcamsr at all, they should just be better)
Mesa Kronhaus can’t agree more with you Mesa! This was just pathetic! Luckily Molly has the right product in the end, but it should have gone right the first time!!! Now the thing is, because of my chronic diseases, I can’t wear shoes, but if I could, after watching this video.. believe me: I would not even try!!!
I think I'm most irritated by the blatant favoritism shown upon mentioning her CZcams status. The same level of care should go into each and every pair of shoes created. It's so disheartening when brands send nicer products to influencers but don't care what the "average" customer receives. I absolutely love Molly and I'm so glad her issue was sorted out in the end but her influencer status should not have to be brought up in order for the situation to be resolved.
You cry laughing in the background has me DYING 😂😂😂😭😭😭
@@Ash-tk2sn I completely agree but it's worth noting again that even after I mentioned she was an influencer, it was still abysmal service. They just didn't care. What was most upsetting to me was when I said she is blind, and that the ordering process takes over an hour for her, we were told the only option would be for her to redo the order, which turned out to be a total lie because later they replicated the order. Molly's in a position where she has an assistant but most people don't, for them to be so uncaring to someone in that position really put me off.
@@xxoldmagicxx 😂😂😂😂😂 I couldn't even
I love how Molly actually finished the video with all of the details of the situation! She honestly is so good at her job. She deserves all the good that comes her way with her future professional success 💜
Me in the beginning of the video: "That is soo cool that they let you design your own shoes! I wanna do that!"
Me in the middle of the video: "I probably would not get what I order..."
Me in the end of the video: "No, I would not risk it."
The "third" pair of shoes was ACTUALLY the first pair that got shipped back to the warehouse. That is how there was no need to reorder and no six week waiting period.
On a side note tho they are cute.
Stay "Arless and Feaess!
100% skeeetttcccch!
And eirce too?
I noticed on the last pair she received still had Fearless misspelled on the 2nd shoe she held up. It could have been there may not have been room for the other S, but it only said Fearles. :-/
I seriously laughed until I cried when Mesa realized the misspelling!! So sorry your experience was so bad!
After Nike bought Converse it hasn’t been the same, it used to be so good. I hope Vans makes their website accessible so you can actually get some decent shoes lol
Yeah back in 2009 or so i got custom converse and it was simple and never had a problem with them. This is so sad because i wanted to make a pair again.
I didn't know Nike bought Converse 😱. When was that?
I bought my custom chucks on the Nike website and had no issues with them, I also bought some random stock ones cause they were on sale and again no issue!
BiBoBa same girl
Oh my god this fully explains the video to me if Nike owns converse now. I have had the most difficult and most painful customer service experience of my life when I had to order customized Nikes for work. I’m an event coordinator and we planned an event for a bunch of CEOs and executives and we planned for their welcome bag to include a customized Nike Air Force ones..... I had the same experience that Molly had but x80... because I had to order 80 shoes.
Tbh I ended up crying on the phone with my “Melissa” and no one from Nike would even help me. It was connecting calls putting me in circles. Or saying it wasn’t their fault.
This should be a thing 😂 custom converse challenge😂 see how many times they mess up
llana Mills YES
I dont understand how you miss print the options u have pre selected.
😂😂😂
llana Mills hahahahah 🤣🤣🤣🤣 I’d watch that!
I've gotten custom Vans before and omg I had a great experience. They sent them in a special package. Converse is f'ing up.
Oh, you know Molly! That ierce feaess female youtuber.
That's me!
🤣
😂
I'm a web developer and accessibility is SO important. I have a screen reader at work that I turn on and use to test our website. It's surprising a lot of the "easy" things you can do (for example, alt text) that make such a huge difference.
I bet they found your original order and sent it back to you. Shady Converse! 😆
Tracy A omg yes
Tracy A 🤣🤣 good point!
I was thinking the exact same thing! That would explain the short shipping time!
No but the inside part of the first ones were yellow but now teal
@@eve.m1026 no she changed it last minute of first order bc she wanted aqua in there as well as lavendar. I double checked to make sure I saw it correctly. It has to be her original pair she ordered.
My job involves accessible websites and Vans may be unusable, but the Converse site was atrocious too! Lazy coding 🤦🏻♀️
leigh’s bookish life Too many online retailers are not friendly to the visually impaired.
That's such a cool job! But yeah, most companies will put in minimal effort so they can say their site is "accessible".
Most companies are also inaccessible to deaf users. For instance my other half needed to talk to his insurer. They only provided a phone number and no email or live chat.
Companies in general don’t think when it comes to accessibility which is really upsetting
At the beginning I thought designing my own Converse might be fun. But I changed my mind. I certainly don't have the patience to deal with a company like that.
This was a fun video though.
Yeah, same. Glad I watched this
People say Vans is a good company. If you think designing shoes would be fun maybe that’s a better option for you?
There was no L in “fearless” because converse took it
Kat Mendez I ThInK I’m BouTtA StEal
Smart AF
Hahah!
Ba dum ch
*Converse has left the chat*
Molly, to have such an honest friend like Mesa to manage you through all this mess and in life is priceless. Thank you for the laughter!
For your peace of mind, I work for Nike World Headquarters here in Oregon (who own Converse). Most of those shoes that can't be sold are sold to employees for a very discounted rate. So they were not likely destroyed!
I hope your company is taking notes and doing fixes/improvements on the website, the information gathering for shipping, and in the quality control for the products.
Trinka B I hope so too! Total BS to not have accessible webpages. I have had personal discussions with members of the Check our team (programming the website) about accessibility issues
Marley King
That’s wonderful but that was not the only problem. Almost every step of the process was messed up.
I get "fierce" being cut off at the beginning at the toe part but "arless"?! And "feaess"?!
Wow...just wow, disappointed in you Converse lol, thought you'd be better. That being said, Molly your design is super duper cute!
Mesa is a blessing. You’ve got a great support staff Molly. ♥️👍🏻
You can use nail polish remover to take off the "fierce fearless female" if you want.
ChiriCraft you forgot “fealess “ 😂
Or rubbing alcohol!
My favorite part 19:45
"Those are... *OH NO!!!!* "
😂😂😂😂😂😂
I'm confused though. Did you actually have to pay each time? That's SUCH bad customer service!
I think she only paid once
I am a blind Viewer so I personally can’t see them but I love Converse so I would definitely buy them!!! I am not sure that I would custom them myself at least from Converse but if I did I would do all light blue with pink and purple stars on the side purple laces and write something like dream beyond the starsLove your videos molly :-) much love Esli
3:48 she says ' i'm confoosed' and it's so adorable omg
Molly I am totally colorblind, among being legally blind, BUT I had no idea dolphins were gray! Lol
i thought they were blue
Kenzee Bellamy same, I thought they were blue, and I’m fully sighted lol
Dolphins are a blue gray color
omg it's super suspicious how they shipped way faster on the third try. i love the idea of custom clothing, but i can't say i will be trying converse custom shoes any time soon!
I think the word you were looking for was iridescent
I was thinking holographic, but yeah
I was just going to say unicorn skin
@@ladyscarlette6289 the tic tac is that ?
@@satanssecretary1329 colour shifting plastic that is semi transparent. you can look it up, it's used in nail polish and in arts and crafts projects.
@@ladyscarlette6289 oooohhh that is pretty
JUST BECAUSE MOLLYS BLIND DOESN’T MEAN SHE WONT KNOW YOU SPELT THE WORDS WRONG😂❤️
YES like don't tell me they do not check if the product is ok before shipping
*Molly reading this and being able to tell you didn't spell this right*
Me: Has headphone volume turned up because I don't know why.
Molly: *I'M DONE WITH YOU CONVERSE!*
I love how she calls people who watch her with sight "sighties" I just find it so cute! Idk why lol
This honestly makes me concerned for people who aren't CZcamsrs. If Mesa had to pull the CZcamsr card "heavily" in order for them to take you guys more seriously then what if Molly wasn't an influencer? Would she have the same results?
We'd be handled like trash for sure
you'd probably get mysteriously disconnected and they would somehow never get your emails
In my experience, no, they don’t give a shit
@@amkhanson1 that honestly sucks.
It’s okay Molly, I too am ierce, arless, and feaess
😂😂
AbbyGirl 8 😂😂😂😂
AbbyGirl 8 this is a tattoo idea 😂
😂😂😂
So if you see someone with the words IERCE, ARLESS, AND FEAESS surrounded by little bees, you know you've found a fellow Molly fan. 😂
We need merch.
the colour dolphin?? why not just say light/dark even heather grey like what the actual
Omg this is super weird how they:
Managed to spell it wrong
Managed to get mesa’s name on the package
The first time she has to remake the design, but the second time everything was perfectly fine
It shipped WAY faster the third time
Third order was likely the first pair of shoes that they bothered finding in their panic to save their reputation with a popular CZcamsr.
I thought the third time was just the second order mesa recreated being resent by UPS after the second failed delivery since they hadn't returned them to sender yet like the first ones.
@@Alena-cq1ze My thinking: The first order was sent back to Converse by UPS, the shoes with the spelling issues were the ones Mesa ordered (second pair) and were able to be redelivered because they were still at the delivery terminal in Molly's town when she called them, then the replacements for those were the first pair that made their way back to Converse and were likely looked for and found. Considering how fast the second replacement pair was received, I highly doubt Converse could have pulled that off without already having a pair made. Converse had stated previously that they can't pull up details of a custom order after it is completed, so how else would they have been able to "remake" the "third" pair of shoes without them having to reorder again?
@@TikkaHorse yep you and correct with the timeline of the shoe-spiracy... get it? Like conspiracy. Lolol. I def want her to do Van's next!
I'd love to see more Molly custom designs! The shoes (apart from the misspelling) turned out really pretty
They were so cute it made me wanna go make the same ones haha
Omg I’m dying. I was watching this and Molly says “we go to the website and it says...” at the time I wasn’t watching because I was getting water, but I could still hear, and an ad
comes on and it says “ladies... we’ve got a problem.”
😂😂😂 that’s TOO good! I have CZcams premium but that sounds funny!
*Mesa cackling and crying over the spelling KILLED ME* 😂😂😂
I love her so much. Youre both angels
(I DO wanna see if the other brands do better!)
OMG I cried laughing throughout this video😂 Safe to say Converse has lost a customer here. AWFUL service and NO excuse for it!!
You are such an inspiration to me.. I am legally blind from an accident, vision loss progressing with time.. I am a blogger, run an affiliate website, work for independant sales co. like Avon and more.. much of what you talk about I've been through.. you have defiantly given me lots of extra very helpful info, and showed me that I can do this.. Thank You! Much love
Thank you for showing us this and hopefully helping companies become more accessible
When Mesa said “Oh she’s blind” that’s why it’s spelled wrong 😂😂
I have so much respect for you girl. Like if traffic gets tight I get frustrated. You can't even see your phone screen ( so much patience) ... you go girl❤❤❤❤
How in the hell did they spell their own moto wrong?😂
Gahd, I’m ROLLING!!! I imagine Mesa having a “can I speak to your manager” haircut 🤪
For $75 bucks plus shipping... I am amazed that these people don’t know how to spell 😂 also... if it’s a stamp, how was the spelling messed up in different ways on both shoes...? 😂 you’d think it would be the same typo over and over..
✋🏻Praying For Mesa✋🏻
20:00 I died because I was laughing soooo hard just like Mesa
Anyone else just get mad at converse because of this video? 🤣🤣🤣
Ive already been mad at them cause I cant custom make Pride shoes from them because they dont make WIDE shoes. So prejudice of them! I didnt ask to have a wide bone structure in my feet. I was born like that!
Rainbow Queen Megan what?! all sizes should be able to get customized, such a scam!!
karetrieslife converse doesn’t make wide shoes, converse shoes are slim
i don’t know if it is because i worked at amazon taking calls from angry people, but i felt so bad for the representatives that took her calls. the way she told the story remebered me a lot of the customers that i tried to help that had such an attitude. we always got treated like dirt for stuff that wasn’t our fault directly, and it felt so bad. i get why they get mad but i wish they remembered that we’re still people and not machines. it’s not just molly, just people in general
"FEAESS" made me laugh so hard i almost barfed oml
I did something else and was like just listening to the video and suddenly I was like "What fear ass?!" Who wants to wear that on their shoes...?"
Wow, this was such a great ad/public service announcement NOT to order custom Converse! I'll be sticking to my beloved Vans
Omg Im dying at molly being so dramatic about the misspelling 😂😂😂🤣🤣
Welllll i THOUGHT i wanted custom convers but i definitely don't after this hot mess😂 please do the vans video too!!!
she can't do the Vans because the website isn't accessable... she spent like 5 minutes explaining this
At the end she asked if we still wanted her to do one
@@totallyemma8255 she said it would be more of a testing the website compared to converse because she had such a bad experience with them haha
I saw that now
Right? At the beginning of her video I was like oooh I want to make some, now I never want to buy another pair of converse again...
Make this into merch! The typos and all 😂
Yeasssssss pleaseeeee
But make them something other than converse they don’t need our money obviously 🙄
Omg yes! Own that and monetize off converse screwing you over!
I haven't loled at a video this hard in such a long time! 😂😂😂 "FEAESS" I'm dying!
Molly: YOU BEST BELIEVE IM CALLIN CONVERSE!!!!
Me: 😂😂😂😂 REFUND!!!
I cackled when I read “thanks to Melissa, and only Melissa”😂
I know I’m a little behind everyone but I just have to say I absolutely love your videos and you’re style. I’ve played around with custom designing my shoes but have never bought a pair because I’m afraid I won’t actually like them 🤷♀️😂.
But literally Converse had One Job and that was to Transfer a Pre Typed Stamp onto a shoe and they managed to mess it up smh 🤦♀️
THIS WAS THE BEST. Converse is terrible but the content is gold!
Omgggggg, I can't believe they messed up the lettering THEY had lol. Wow! I really wanted to buy a custom pair, but nope! Not now.
I want “Arless, Ierce, Feaess” merch
Hilarious
Not only did they misspell both fierce and fearless they misspelled fearless two different ways 😂 They don’t check before sending them out? 🤣
Their factories are overseas either in China, India, Vietnam or Indonesia. Probably some sweat shop worker that doesn’t speak English was typing them out.
I'm really sorry this happened to you, but this video was hilarious. My day has been crappy and I needed a good laugh.
Bro your camera girl is cracking up and it’s making me smile so hard. IM DEAD 💀😂
Molly's eyes were shaking so much when she was telling us what was up! That's how you know it was real and she wasn't over exaggerating for the video. 😆
Molly's eyes and I are SHOOK
Omg, that shout out meant so much to me! Thank you so much!! 😂
Show all your co-workers this video. if you haven't already. :P
I.had.this.same.problem.with.UPS. thankfully Bath and Bodyworks was amazing and replaced my order.... Still waiting but I hope it comes Friday! ♥️
I think the word you were looking for is iridescent 🙇🏻♀️
i was thinking pearlescent, but that too!
Or Opal
Thank you!
I think pearl
Molly Burke no problem queen 💕
“Fierce, fearless, female, fierce feaess” Me:checks CZcams settings thinking it was in a different Language😂👏🏼👏🏼
Honestly just feel like I'm hanging out with my friend doin' some online shopping. Love you Molly!
I love you so much!! Your hilarious the first clip I just like died! 🐝❤️
Holographic is the word I think your looking for