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Justin!!!! P L E A S E wind up your clock because it’s been stuck at 6:07 for a while and I can’t stop looking at it like it’s suddenly going to start working 😂😂😂😂
@@traceymarshall5886 You Have literally no idea what you’re talking about do you? It’s funny how you come to my channel watch a few videos and have nothing but stupid things to say lol Educate yourself czcams.com/video/5If2xZlb6os/video.html
Okay. $140 swim trunks??? I’ve been that person that forgot my sons swim suit at universal and had to buy one in the gift shop for $50. But $140 is honestly insane.
I had to do this. I didn't think to bring a bathing suit to a ski lodge that had a spa. The group I was with signed us up for the hot springs and sauna. Not wanting to miss out I went to the gift shop to buy one and sadly it was $140. I guess you can say I was lucky, as a girl this bottom and top was over $200 but being the off-season the lady cut me a deal knocking it down to the $140 price.
I wore shorts to disneyland and quickly realized it was a mistake and a pair of athleisure pants from a Disney gift shop was $40, so I'm stunned at this story!
I’ve never been a Virgin fan of anything they offer, but you’re definitely better then me. I would’ve lost my sh*t after all of the issues you dealt with. My brother and nephew’s bags were left at port one time on a Royal Caribbean cruise. They not only credited him a decent amount of money, they gave him an “unlimited” gift card to purchase clothes for both of them and incidentals, they gave them free tuxedo rental for the first formal dinner and somehow got their luggage to them at our first port. They also gave us some special treats every night in our cabins. Now, my brother is a reasonable guy, and didn’t expect nearly that much stuff for their mistake, but when you’re spending a lot of money for a vacation, they should most certainly over compensate for mistakes.
I hate when management tries you blame you for a mistake when it was obvious their fault. If they would just take accountability and apologize it would make the situation so much better.
Your so correct. I can't believe it when management trys to turn tables to make it "your" mistake. I would be so angry. This guy is a real gentleman to let them off so easily.
Clearly 2 sides to every story. The door could have easily been left open since " puddy " fixed it with no further issues. The shower door no big deal not even worth mentioning, you called they fixed it. They said they have it on camera of you giving the bag to the guy with the MCS shirt. It sounds to me like you are just as much to blame, I mean why would your bag have been found completely intact with nothing missing on shore? Did this one person not put anyone's bag on any ship, or did he put everyone's bag on every ship except yours? Were you " joking " with him as you say or giving him a hard time. Why did you not show us the receipt for the alleged $140 for the trunks? Clearly 2 sides to the story and problems for such an " experienced cruiser ".
Thank you for being a quieter customer, just to see how they would rectify the situation. You probably would have gotten things fixed if you were more combative, but not everyone is that way, and it's nice to see how they do "on their own". Unfortunately many companies don't know that the quiet customers are the ones who just don't come back.
VERY True! The unhappy, mistreated customers don't yell and holler but they just 'chalk it up to experience' and protest with their pocketbook by NEVER going back.
You just spoke to nearly 130,000. cruising minded people. I'm an avid cruiser and I will not rush to try the Virgin brand. I hope they notice your video. Over 30 cruises and 7 cruise lines, I'm scratching Virgin off my list. Thank you.
Holland America, NCL, Royal Caribbean, Carnival, over 20 cruises and none of them have lost my luggage. Virgin Cruise is so expensive I do not want to spend money on a cruise line with so many faults.
The story they gave you about the luggage seems very suspicious. The luggage drop off at the cruise terminal is generally like checked luggage at the airport. They check the tags on the bags and confirm all your travel information. This would be like checking your bag with the wrong airline at an airport, it's virtually impossible. My experience with cruise lines is that they try to absolve themselves in certain situations because they know passengers have no recourse. The rules that governs airlines and hotels don't apply to cruise ships, everything up to their discretion.
The longshoremen at the terminal do not work for the cruise line. They are union employees of the port. It is their job to deliver the luggage to the cruise ship, at which point it becomes the responsibility of the cruise line. And I have heard of bags not making it to the ship on other lines; don't know if this was intentional or accidental. They expect to be tipped, despite an average salary of approximately $140K per year! At the airport, you have a choice of giving your luggage to an employee of your airline or to a skycap; no such choice at a cruise terminal. I can't explain the issue about the AC and the balcony door. On Valiant Lady there is a sign by the door that clearly states that the AC will shut off automatically when the balcony door is opened. Since the ships were identical builds, one would expect the same system on Scarlet.
@@kathryncashner3294 The fact still remains that they verify the passenger luggage tags and the ship a passenger will be sailing on. The cruise line should not shift responsibility for lost luggage to the passenger. This is the system they direct the passengers to use.
@ambermyrick5404 Yes, the people who check in guests at the terminal are Disney employees. The people who handle the luggage from your car to the ship are not.
The lost bag situation would be a HUGE issue for me! Unforgivable on their part. This is why I keep Air Tags in all my luggage. I just got back from a trip to Iceland and I was concerned that my bags hadn't made it to Seattle. I was able to locate them using the Air Tags and all was well. The tags are well worth the money to me.
Thanks for this video. I have only cruised with Carnival, and I love them. Once they put my luggage on the wrong ship. They gave us $700 ($100 daily) to shop for clothes at the ports. We found a Kmart and bought what we needed for about $300. We learned that we pack way too many clothes for cruises. They also offered us a 50% discount on our next cruise. I am loyal to Carnival because of the way they handled their mistake. We did miss out on some activities because we didn't have some of the things we packed, but it was still a good vacation.
I have been on 6 carnival all last year and it was super fun. Did not see any bedbugs or any bugs at all. Hard to go on anything else since nobody has the party vibe like Carnival
1. you worked on cruises, 2. you vlog about them and sail on them often...I love how instead of taking responsibility they blame you like you would make these newbie mistakes
For sure. He's optimistic but in my opinion it sounds like his entire cruise was ruined because of that bag. Definitely, his girlfriends was. I would be fuming. That would've been it for me. Hey Virgin, might do ya well to take his advice.
@@Dive-Bar-Casanova if you have ever been to Virgin Voyages terminal you know that it’s impossible for anyone to handle your bags to the wrong port handlers. I mean impossible.
As someone who used to work for a pristine resort, the management is trained to deny, redirect and absolve the resort from any responsibility. A nice guest found bedbugs w/proof and we had to make it seem like it wasn’t our fault. And no we did not compensate him for anything. Awful! So I definitely believe your story.
Whenever I book anything I look at the negative reviews first. The fact that the negative reviews are there don't bother me at all. We're all human and nobody is going to be 100% percent perfect at all times. What I look for is the reason for any complaints and how the company responded. If it's something that looks like an unintentional oversight on the part of the company, and their response was to apologize and state what they did to correct the situation, I'm fine with that. If their response gives the impression that covering their own butt is their number one priority and that they're willing to throw everybody else under the bus rather than admit that they're capable of making even one honest mistake, that's a major red flag. More than once it's been my deciding factor to book with someone else.
You are absolutely right. I work at PortMiami and it is almost impossible to give your bag to a MSC Porter. I have also been on Scarlett Lady and while I didnt really have any problems except for the extras for everything they offer, I can say I probably wouldnt sail with them either, even if it was free.
As a hotel manager they didn’t do anywhere near enough in terms of service recovery to rectify the issues you had. In guest service things unfortunately do go wrong but if you can resolve it well guest will remember it even more so ,sometimes, than if everything went right. I definitely don’t think they were truthful about the bag, it definitely sounds sus to me, but regardless it definitely seems like there was enough inventory for you to have been given a different cabin if not an upgraded one and a $200-250 voucher. I think it’s awesome that you kept calm though.
I agree! (fellow hotel manager) When the managers visited the cabin, they should have upgraded, apologized for the luggage mix-up, and made a nightmare experience into the best. A real missed opportunity.
They probably thought that you were the type of vlogger that intentionally causes issues for more views. Well, I think that is going to backfire on them. None of us believe that you are going to intentionally break your shower door, or leave your balcony door open in hopes of something would happen. It sounds as if this ship has some bad employees.
Hold up!You did not receive your bag the entire trip!That alone should have been compensated with much more money to make purchases in the port and those Fucci swim trunks and any thing you needed should have been made available immediately for you in their shops at no cost.What kind of company would treat a passenger like this? Virgin you need some serious customer service attention. One more thing.Your cruise cost should have been refunded.Virgin is an expensive cruise company compared to some others.Their service should be pristine.A concierge should have been assigned to you.I am sorry this happened to you and your girlfriend.
@@tonyayon636 They didn't compensate him because they BLAMED him for giving his bag to someone else. So much easier to blame the customer than admitting they messed up.
A true test in zen-like patience!! This is my 2nd vid of yours I have watched, and really enjoy your perspective.. you seem to cover realistic overview, rather than just explaining what the cruise has to offer. Thanks!!
Sounds to me like they are accusing you of tearing up their cabin as retribution for them (in their view you) leaving/losing your luggage. They came two deep as an intimidating tactic and tried to subtly blame you with a smile. You handled it perfectly. I, unfortunately, probably wouldn't have.
Hey J, you’re correct when you said that the Longshoremen that takes the bags do not wear a partial cruise logo. My husband works at the pier so I know this for a fact!!! Apparently Virgin lied for some reason.
Water from the ceiling happened to us too!!! The exact same place on the ceiling and onto the bed! They also kind of accused us of leaving the balcony door open!
We just went on Valiant Lady. First and absolutely last cruise with Virgin - we hated the entire experience except for the staff which generally was exceptional and personable. I literally had to tell my cabin steward to stop opening the door after knocking. He would knock knowing we're in the cabin and then immediately open the door. When I asked him to stop he argued that he knocked and I had to explain that after knocking he should wait for us to open the door especially when we call out one moment please. So many other things happened that we couldn't wait for it to end. Also um absolutely ridiculous what they said to you. MSC and Virgin have totally separate terminals and buildings each building is about a mile long and are at least like a mile apart. They messed up and should have compensated you for a new wardrobe. You're very gracious.
I was on a Carnival ship, The Splendor, and the cabin steward didn't knock and came inside my room while I was just getting out of the shower. I told him to please knock first, but he did it again the next day. Again, I was naked getting dressed. I asked him if he would knock and he laughed and walked out. Maybe he thought my junk was small.
What a not-fun experience. I'm impressed you didn't lose your cool with them after all that went wrong. You've proven people can still be civil and cool headed without throwing a fit when there are problems!
I just cruised out of NY in October and I made my husband and sister in law pack a backpack with one change of clothes, one nice dinner outfit, swimsuit, socks, undergarments, toiletries/meds and anything they couldn’t go a week without just for this reason. They thought I was crazy but clearly luggage gets lost even when you hand it directly to the person. The NYC port was busy with people getting on and off the ship. Luggage everywhere. Probably organized but I can see how something could get lost. I will be continuing to do this going forward. I’m glad you were able to make the best of it despite it not being the greatest situation.
I’m so sorry this happened to you. Years ago, it happened to us with my cousin. It was our first cruise and we were all so excited! My poor cousin’s suitcase never arrived. She had hand sewn several outfits, had her bathing suit, and basically most of her clothes in this suitcase. The cruise line gave her $100 credit which didn’t go far. So I know it’s really devastating for the traveler. Long story short, the cruise terminal luggage handler, (who had been tipped very generously) had failed to get her suitcase out of the trunk of our car. Ugh! Lesson learned! Don’t ever assume the luggage handlers got all your luggage out of the trunk!
I just took a cruise on the Scarlet Lady, and it was great. The best cruise i have been on. So much fun. My wife is disabled and everyone was super accommodating.... We really enjoyed it, and plan to go again.
Glad I watched this video before booking a cruise with VVC. I understand a few hiccups may occur during vacations but this was far too many and none of them were problems you caused. We vacation to create beautiful memories. Unfortunately, this was a terrible one to remember. I’m sorry this happened.
I happened to be on this very same cruise that he is speaking of (same time) and we had a WONDERFUL time. I am an avid cruiser as well and this was our first time on Virgin and everything was amazing. Don't let one person's bad experience keep you from trying it out for yourself!
And a thing about it is you're not dealing with a crew with a lot of kids now don't get me wrong I love kids but you have minimum of things that they are required to do with adults and they can't even do we unthinkable Lol not all but seems like the way they have it set up for the crew members is not all that exciting I do better on carnival Cruise ships they're more fun exciting. Well....
I been on same cruise and it was one of the best cruise i been on. Didnt you used to work for this cruise and you was talking how great it was until you no longer work there
I never thought that I would enjoy watching someone talk about cruise ships…but I do! Definitely earned my like and sub for the sheer quality of these reviews.
You're a better person than I am. I'm just a fat old lady who doesn't do confrontation well, but if all that had happened to me I wouldn't have gone back to that line ever again...
Thank you for sharing your story. I think it’s important that people share their experience. Most people don’t know what to do on a cruise, it’s up to the cruise line to take care of the customer.
Wow… we were considering Virgin until your video. A few room issues is one thing, but losing your bag and blaming you. $100 certainly wouldn’t make me feel any better. Thank you for the honest review.
Same here. I live in Ft Lauderdale and the suite looked really nice. Adults only is also nice, but I'm not accustomed to being treated poorly. I'll avoid the same way I avoid carnival.
I think he was specifically referring to this "adult cruise" for this particular off-season time period. He said that Virgin was his 2nd favorite cruise line after royal carribean at the beginning of the video, so keep that in mind.
I am sorry that you had a bad experience. My wife and I sailed on the Resilient Lady for 7 days in Greece and we had an absolutely wonderful experience. Even though this was just the second sailing for that ship the experience was awesome. Delta Airlines had delayed my luggage on my flight from Atlanta to Athens and the Virgin staff coordinated everything with getting my luggage to me. They supplied me with the amenities kit and even gave me a credit to get some clothes from the shops onboard, even though they were NOT responsible for my luggage not being there. The food was excellent and the staff went out of their way to ensure that we were taken care of. We have been on several cruise lines including Carnival, Norwegian, and Royal Caribbean and I rate my experience on Virgin a 10 out of 10. My wife just got back from another Virgin cruise in Barcelona and stated that it was just as good as our Greece experience. Again., I'm sorry that you had a bad experience but we haven't experienced the same. I guess any line can have a BAD day. Cheers.
The most I ever paid for a pair of swim trunks was 45$ and that's because they were the latest greatest new Kelly Slater worn baggies. I don't think I've ever paid $140 even for a pair of nice shoes..
This is why I take pictures of everything!! When I get to my cabin and if any goes wrong. The a/c wouldn't turn down, it was taken care of within 45 minutes. We were moved to the only open cabin, a suite that was not booked. Because of a A/C problem. I will go on the MSC any time. That is customer service.
Thanks for your honest review. There are too many reviewers out there who have ties to the cruise lines and do nothing but rave about everything and do not mention the problems.
I'm so sorry that ALL happened to you J. I can't imagine. I'm also very sorry to say this......I would NEVER cruise with them again because of how you were treated, not properly compensated and also the "loyalty program" issues. Never, EVER would I give them another single cent. I still can't comprehend how all of this happened to the two of you. What a shame. ☹️
Same luggage issue happened to us on Viking. They didn't accuse us of anything and got our luggage to us and 100 other people 2 days later. They gave us 150 bucks in credit. The average men's polo was about 150 bucks but they did end up offering us a good future cruise credit.
Thanks for your review! I sail with MSC frequently because I enjoy the European style. I had a multitude of problems on a sailing. I had a customer service person at the desk help me try to fix them all. Some things she could fix and others she needed to wait for a response from the shore team. I asked to see her manager. I met with him and told him what a great job their desk was doing and how much time and effort she had put in to try and help me. She looked terrified when I asked for the manager-then I had nothing but praise and everything seemed to get resolved much quicker!
Thank you sooo much for this review. I am new to cruising and Virgin is/ was my first choice. Today I’m not too sure. Needless to say, I will be bringing a carryon bag. Keep cruising. Love the content!
The bag thing makes No sense to me and I feel like there has to be a piece of that story missing somehow. As far as the room problems that was just flat out poor customer service. No excuses! Even if you left the door open for a bit they should have just reminded you to not do that without sounding like you're being accused of it. I don't think there is any excuse for having a bad cruise. I don't cruise for a living so a cruise every few years is more my style so a bad one would not go over with me. I think you're letting them off too easy. Could that be because you don't want to piss them off considering you are sort of in the business? I hope not. Anyway I always watch your videos and have learned a lot from them. Keep it up!!
I’m promise you, there’s a bunch of missing pieces to this story lol. As a person who cruises at least once a month maybe more, half of these things have either never happened to me or have happened but we’re fixed and rectified in more ways than cared to be mentioned in this video.
@@Acksint are you trying to say he's fabricating this video? Perhaps there are missing pieces because this is a review that he didn't want to last longer than it needed to. It already was too wordy am I'm sure that is after edit.We get the gist of the incident without going in any deeper.
I am so sorry that both of you became unwilling participants in "A Series of Unfortunate Events". You are so good to even give these folks another chance. Goodness, hope the next one is better....I can't even imagine to have this many things go wrong...and all on the same cruise!
I hope Virgin realized by them not acting accordingly that this made me never want to cruise with Virgin ever again. I hate to have to "cry and scream and yell" to get something done (I really do), but there is a handful of times I've had to do that for stuff that went wrong and the staff didn't do anything to rectify the situation. I've worked hospitality and customer service and I always went above and beyond with my abilities to customers.
I don't know how ur channel ended up in my feed like a year ago, but I'm really glad it did . Never been on a cruise ( tho always wanting to ) but after seeing ur just a few of ur vids, I subscribed & can't wait to go !
Hey Jay! I was one of the younger folks on this particular sailing! Ran in to you multiple times and we always said hey to each other! I absolutely loved my experience and didn't run into any issues. Sorry you had a real bummer of a time and really hope that this was just a string of bad luck for you. Hope to run into you again in the future! Maybe on one of the group cruises w/ CruiseHabit?
Thanks for the candid update/review on your latest Virgin experience. Didn't think Virgin was for me in the first place. This just put the nail in the coffin. You handled this situation like the professional you are. When issues arise, the staff should always be in the mindset of satisfying the customer. Even if there is doubt. If it does appear the customer has been negligent, then you, the cruise management, should handle manners appropriately (can I say cruise contract). I just can't see why anyone would deliberately screw something up they had to pay for! Makes no sense. But all types are on this planet. Enough said. I watched your other videos and it was clean Lauren was not happy. You have some making up to do. Maybe a "bed a GOOD bed wrestle" when you get over to Europe. Keep the content coming, safe travels, and take it easy!
I just got back from Port Miami - you are absolutely right! The ports are all separated by line - so it is very unlikely the wrong porter was given your bag. Will avoid this cruise, and thank you for the video! Sorry for your bad experience
Thanks for making this video. I appreciate the honesty and real life experience. I been looking into taking my first cruise and glad I been researching other people's experiences before picking one. Cruise lines have always had a bad reputation and Virgin seems to wanted to change that which got me curious. I am not a cruiser and never thought about cruising before virgin. After hearing your experience I don't know if I want to cruise anymore. It costs as much as a hotel stay in a nice place, you still have to pay for stuff on the boat, the destinations are not that different no matter what cruise line you choose.
Wow Jay, what a struggle. I understand a lost bad, I don’t understand $140 swim trunks!! I understand a broken shower door or a leaking ceiling vent. I don’t understand questioning the guest as the culprit. VV needs to do the repair and see how it happened. Memories are emotional.If your memory is a bad emotion, what other choices will you make in the future? Safe travels Jay!
I just returned yesterday from sailing on the Scarlet Lady from Miami. I too find it hard to believe you gave your luggage to another cruise line. The Virgin loading are all together and not mixed. We did have a great experience and the entertaining crew were always bouncing around keeping everyone excited. I did find the waiters were lacking any emotion but not all. I found most of the restaurants food was "eh". I was disappointed with the small pool they had. Other than that, we had a good time. We love all inclusive vacations so we feel those are much better than cruises.
Wow, I would have been upset. I've never been on a cruise and if this would have happened to me I would have been livid. BEYOND livid. You handled yourself very well, I'm impressed.
I have only been on one Virgin cruise, but I felt the same lackadaisical attitude when it comes to customer service. I did enjoy my cruise, but it is an area for improvement.
They definitely wear white shirts at the port, not specific shirts… that’s all so frustrating! Thank you for making this vlog! We’ve all been wondering about Virgin!
Hey J, just found your channel, love your commentary and experience, I’m a 10 plus time cruiser, have had a “bad” cruise myself. Not as bad as your experience. I only put bad in quotation because I know it’s hard to complain to much when your on a cruise. It’s an experience some people never have, I happen to enjoy all of them even if some are better than others. Keep up the good work, just subscribed and liked.
My wife and I were on same cruise, the ship was only at 50% occupancy, upon embarking on ship, we asked to move to another room on deck 11 in the middle of the ship and after 2 hours on board Virgin moved us and helped us move the luggage. Why did you not ask for another room with all your issues, especially since the ship had such low occupancy? With regards to the DJ at the Wake restaurant end of ship, we looked at the Virgin app that noted the the DJ was playing as referenced. We kept in constant contact with Sailor services and they were very accommodating and extremely helpful
Great Video young man . I'm sailing with them next month hopefully I don't experience the grief that you had to endure . As for the $140 shorts , I think THAT RIGHT THERE would of pushed me over the edge . I mean CLEARLY the customer service knew their own prices , so they should of offered you a $500 credit AT THE VERY LEAST !! Anyways , Thanks for the info , I look forward to your next video :)
I’m so happy I came across your video. I was looking into a cruise with Virgin simply because of the adult only concept but the issues you experienced would’ve sent be up a wall so I’ll stick with the cruise lines in used too! Lol It didn’t sound like they did enough to rectify the situations for you. What were you really supposed to do with just $100 ship credit knowing the prices on the ship are outrageous! Shoutout to your GF for having sense to carry her luggage on herself! 👏🏾
An absolute nightmare!! As a seasoned cruiser/traveler, this unprofessional conduct is beyond unacceptable. I respect my time and 💰💰 too much for these types of shenanigans. Thanks for sharing this tragic experience which affirms my suspicions and determination to stay Virgin-Free‼️‼️💯
Sounds like a horrible experience for sure! My family and I are going on The Wonder of the Seas Thanksgiving week! You should join us! I think you would be such a blast to cruise with! My children love watching your videos! They were the ones that introduced me to your channel! 😄
I'm glad to watch this and see that you seem a level-headed guy. I've only taken Oceania which also had a ton of problems and am booked in January. Nervous.
We are on our way to Rome today to sail on the 31st. Because of your lost bag story, for the first time ever I packed in my carry on for the flight two full days of clothes. Now that wouldn’t begin to cover what I would need for the three week trip, I figure it’s a start if the airlines loose my luggage. Fingers crossed it goes well. Thanks for your story.
The whole lost bag incident now has gotten me super paranoid! Before I didn't think about it much, but mishaps do happen from time to time. Or in this case is super suspect. My next cruise isn't until August 2023 at Hawaii on the Pride of America. Now I'm thinking I should probably try to keep all my more valuable stuff in my carryon. So if my bag does go missing I'm not stressing TOO MUCH. Overall it's definitely still not ideal. Fortunately that hasn't happened to me yet. It's a shame cause I was really looking at maybe doing a Virgin cruise in the future, but now I'm not certain anymore 😞. Hopefully they can get their crap together. Cause it is a very horrid look when you treat your guests this way. Not to mention especially when said guest's baggage has gone mysteriously missing on top of that earlier 😤!
If you have two days of clothes plus what you're wearing you can usually get by with washing and drying clothes in a sink/the shower. Not fun but works surprisingly well. Phone chargers, meds etc. are also essential for your carry on bag. I've only had one bag go missing once out of probably nearly a hundred flights, but it took a full week to finally turn up again (although that was delivered to my house, so I wasn't mad about it).
I have been on three cruises with VV and had a GREAT TIME! I also got the Deep Blue Extras perks for being a Sea Rover. Carnival and Royal Caribbean ✌🏾
Well, the interaction over the dripping ceiling and their explanation of the lost bag sounds fishy to me. If they messed up, they need to admit it and fix it. Cover ups, if that was what this was, never work. I hope I’m wrong. Still, I trust my instincts. Hopefully,they get the kinks worked out quickly and go on to become a great cruise line.
As they say "you're a better man than I am". I try to be patient but if I ran into all those problems I'd be stomping my size 5 shoe on someone's toes. I know issues can happen, but just how much can they expect a paying passenger to take? Luggage is always an issue. Lauren did right by carrying her own bag onboard. Tell her I said good job
This reminds me of my first cruise with Royal. Any of the events individually wasn’t a big deal but together it was enough to make me never want to cruise them again. Kept me away from cruising at all for a long time. It is hard to be as forgiving when that cruise may be the only trip a person gets to take all year, or longer. It’s a shame they didn’t make more of an effort to correct things when most of us have many other ways to spend our holiday money.
I cruised 1st time on Royal 2 weeks ago and they folded my Samsonite in half. Good thing the lining is tough. They gave me 2 suitcases because of size, but they were cheap. Still trying to contact them....ugh
Thank you for the fair and honest review. We were just looking at Virgin and found this channel, we will stick with RC for now! How frustrating with the luggage and then being gaslighted for literally everything that went wrong lol absolutely ridiculous all of that, your so patient and understanding. Keep the reviews coming!
I’m on Virgin right now, and it has been nothing short of amazing! Please look at other reviews before making a final decision. I’ll definitely be back!
I cruise virgin several times a year since they launched. I’ve never had any problems, and have always had an amazing experience. Now RC and Carnival on the other hand. Lol. I hope you decide to give Virgin a try!
It's often the lower-tier employees of a company that are the most influential spokespersons. It's up to the company to route out the bad apples that can tank its reputation (and market share). It's how companies respond to reports of incompetent or rude employees that influences whether I choose to continue doing business with them.
I love cruising too but if that ALL happened on one cruise, that would probably do it for that cruise line in my opinion. Just the bag issue alone would sour it for me. I hope your next experience is a lot better.
By the way Jay, check this out. porters do not work for the cruiseline, Nor do crew members do not touch the luggage on the Pier, only workers that work for the Port of Miami only. I’ve sailed from Miami many many times and no Porter will have a Cruiseship shirt on like MSC.
Is it possible they knew who you were, and we're trying to do damage control with their accusations. It was his fault, not ours, or at least trying to blur the lines. Knowing you're going to give your honest opinion. I could see a ship getting much more wear and tear when you only have one or two ships.
I truly appreciate your insight to going on cruises. While I personally have never gone on and will probably never go on a cruise due to my intense fear of open water, if I did I feel knowledgeable enough to navigate it like a pro.
Apparently you can get trackers so you can keep an eye on where you bags are. I prefer to check in my bags but I always keep a change of clothes in my carry on bag. I feel for you.
Wow… Jay you have the patience of a saint. Boo on Virgin! You have been their biggest supporter in the CZcams world. I’m sorry you had such a bad experience and hopefully they reach out to you.
We had an awful experience on Scarlet Lady in the middle of September. I feel like they had just increased the occupancy of the ship and also had rotated in some new crew members. We arrived at our scheduled time and after being marched around in circles for a while outside we made it it to the terminal and got on the ship only to find that everything that we wanted to reserve on the cruise was “unavailable”. We immediately went to Sailor Services where the guy working there had to use my phone to access the app. After playing with it for a while he shrugged his shoulders and said, “I guess it’s all booked. There’s more people on this sailing.” In retrospect I think he was just wrong and I should have pursued it further. Regardless we did not get to attend anything that required a reservation made on the ship. We were able to see one drag show that didn’t require a reservation. Unfortunately it was in The Manor and we had to sit upstairs. There was no bar service upstairs and only one bartender downstairs despite the show being as packed as was physically possible. The show was good but we left after about 40 minutes to go find a drink. This was a perpetual problem on Scarlet Lady. Almost all of the bartenders were bad. One guy in The Athletic Club handed me a $9 mimosa that was about 90 degrees. I looked at him questioningly and he just shrugged and turned away. Scarlet night was moved to the theater (I later heard that it was because of weather but the weather was fine) but meanwhile we waited on the pool deck ready to go for nearly an hour. Then one of the bartenders told us that he thought it might have been moved. There was never any kind of announcement. We went down to the theater but it was full and they weren’t allowing anyone in at that point. It sounded like fun but I will never know. We had high hopes for the food. Some of it was very good. Some of it was pretty bad. We had to cancel our brunch reservation at The Wake because we weren’t allowed to have both a brunch and dinner reservation there. Even though it’s a different menu and experience. I wish we had kept the brunch because the dinner was the worst food I have ever had on a cruise. Several of the bars on the ship were ridiculously cold. It was a Caribbean cruise so I bought clothing appropriate for that. My wife had brought a jacket because she gets cold on planes sometimes. I just shivered a lot. We each got on the ship with a $400 bar tab. Most of that money ended up going to the cruise line as the drinks were so bad that we didn’t want them. We did really like our stateroom. Nothing broke or leaked in ours. I feel that Virgin just wasn’t prepared to show us a good time. The crew often weren’t helpful or knowledgeable about their jobs. There were many that did their jobs well but just as many that seemed to have no clue. I would like to give them another chance once they’ve had some more time to figure things out but I don’t think that I will ever be able to talk my wife into trying them again. We have been on lots of cruises since the restart on Adventure of the Seas. Virgin Voyages was the only one that have regretted. They need to fix their obvious lack of customer service and train their crew members more effectively.
You do realize that there’s at least a 1000 people working on the ship and many ,many departments… some of these things (trivia or stuff being moved around from one venue to another) happens at the very last minute and only people from the entertainment department would know about. A bartender wouldn’t know why and if entertainment activities have been cancelled or moved. That’s like asking someone at the shops about the bar menus….
@@1204nedes I do realize the number of crew and departments. We have done about 20 cruises since the cruise restart. By multiple companies with multiple approaches to make their customers happy. None of our other cruises had issues like these. I think Virgin being a new cruise line lacks the experience in what it takes to provide specific levels of service. It must be easier for the older companies to bring up staffing. One of the department managers talked to us at one point and she said that there is not a lot of confidence in the decisions being made by company management. She sounded quite frustrated.
My dad has taken me on several cruises over the years every time I was bad. He always would say "Youre cruisin for a bruisin" often before I got the belt.
I have a Carnival Cruise coming up in Dec. I've been kicking myself for not booking Virgin instead. I think I'll hold off on Virgin after watching this video.
im sorry to hear this, i recently won a wpt voyage cruise on virgin voyage. on the same ship i believe. i absolutely loved it. i hope your next experience goes as well as my first did!
I want to see this video of you giving your luggage to a MSC person. SMH. I know things happen, but it is disappointing to hear how everything was handled.
Wow. What a bummer! Thanks for the warning. I live in Miami and cruise out of that port frequently. I have never had a problem with baggage except one time returning. Somehow Carnival lost my duffel bag with a bunch of audio and video production accessories because I was a bit late putting it outside of my cabin. So I carried it to the elevator landing and put it on the pile of other bags that were there. My mistake. Took a day-and-a-half before they delivered it to my home. Although I firmly believe that the worst day at sea is better than the best day ashore, your experience would strain my enormous store of patience. You weathered it well.
$140 for a pair of swim shorts is extortionistic. So, Virgin's $100 voucher could not even cover the price of a swim suit, and they lost the whole suit case. A few years ago I bought a nice Royal Caribbean polo shirt for $25 on the ship and have enjoyed it since.
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You’re a better man than I am. If 25% of my cruises with one cruise line were bad, that would be the last penny they received from me.
Justin!!!!
P L E A S E
wind up your clock because it’s been stuck at 6:07 for a while and I can’t stop looking at it like it’s suddenly going to start working 😂😂😂😂
This guy is moan moan moan. Ive gone with virgin 4 times this year. Such a moan this guy
@@traceymarshall5886 So have I and I’ve had a great time 3 out out of those 4 times. What the fuck are you talking about?
@@traceymarshall5886 You Have literally no idea what you’re talking about do you? It’s funny how you come to my channel watch a few videos and have nothing but stupid things to say lol Educate yourself czcams.com/video/5If2xZlb6os/video.html
Okay. $140 swim trunks??? I’ve been that person that forgot my sons swim suit at universal and had to buy one in the gift shop for $50. But $140 is honestly insane.
I had to do this. I didn't think to bring a bathing suit to a ski lodge that had a spa. The group I was with signed us up for the hot springs and sauna. Not wanting to miss out I went to the gift shop to buy one and sadly it was $140. I guess you can say I was lucky, as a girl this bottom and top was over $200 but being the off-season the lady cut me a deal knocking it down to the $140 price.
Honestly if they tried to charge me $140 for trunks I’d cut leg holes in the corners of my pillow case n just rock that to the pool 😂
criminal.
I wore shorts to disneyland and quickly realized it was a mistake and a pair of athleisure pants from a Disney gift shop was $40, so I'm stunned at this story!
Viking supplied one for my uncle and cousin.
I’ve never been a Virgin fan of anything they offer, but you’re definitely better then me. I would’ve lost my sh*t after all of the issues you dealt with. My brother and nephew’s bags were left at port one time on a Royal Caribbean cruise. They not only credited him a decent amount of money, they gave him an “unlimited” gift card to purchase clothes for both of them and incidentals, they gave them free tuxedo rental for the first formal dinner and somehow got their luggage to them at our first port. They also gave us some special treats every night in our cabins. Now, my brother is a reasonable guy, and didn’t expect nearly that much stuff for their mistake, but when you’re spending a lot of money for a vacation, they should most certainly over compensate for mistakes.
wow im jelly hopefully when i go on royal our suitcases dont get left behind *wink wink*
Yes Royal Replaced My Suitcase that got cracked up. With a Very Nice One. So far they're still on My top list with customer service 👌🏾
Cos RCI are years ahead in cruise expertise!
RC is excellent in my limited experience
Yoooo! That's some compensation.
I voyager with Royal to the point I'm Platinum Menber and they never once disappointed me.
I hate when management tries you blame you for a mistake when it was obvious their fault. If they would just take accountability and apologize it would make the situation so much better.
THat would unfuriate me, pretty insulting.
THe fact they fix things with putty says this happens all the time with hack fixes.
Your so correct. I can't believe it when management trys to turn tables to make it "your" mistake. I would be so angry. This guy is a real gentleman to let them off so easily.
Clearly 2 sides to every story. The door could have easily been left open since " puddy " fixed it with no further issues. The shower door no big deal not even worth mentioning, you called they fixed it. They said they have it on camera of you giving the bag to the guy with the MCS shirt. It sounds to me like you are just as much to blame, I mean why would your bag have been found completely intact with nothing missing on shore? Did this one person not put anyone's bag on any ship, or did he put everyone's bag on every ship except yours? Were you " joking " with him as you say or giving him a hard time. Why did you not show us the receipt for the alleged $140 for the trunks? Clearly 2 sides to the story and problems for such an " experienced cruiser ".
Exactly! Unless there was real evidence that he SLAMMED the door somehow, this assumption that he may be at fault is totally inappropriate.
😂😂@@benbazy9238
Thank you for being a quieter customer, just to see how they would rectify the situation. You probably would have gotten things fixed if you were more combative, but not everyone is that way, and it's nice to see how they do "on their own". Unfortunately many companies don't know that the quiet customers are the ones who just don't come back.
Yea, they just post to the internet and thousands of readers. All customers are sacrosanct...if you are a good business.
This is so correct. A loud customer wants to see change and quiet one is done and won’t be back.
Very good point !!!!!
VERY True! The unhappy, mistreated customers don't yell and holler but they just 'chalk it up to experience' and protest with their pocketbook by NEVER going back.
Agreed
You just spoke to nearly 130,000. cruising minded people. I'm an avid cruiser and I will not rush to try the Virgin brand.
I hope they notice your video.
Over 30 cruises and 7 cruise lines, I'm scratching Virgin off my list. Thank you.
I’m saying the same !
Never wanted to try Virgin but now I REALLY DONT
Same for me. They seem schetchy and unapologetic. Even if I pulled the door hard or left the door open, just fix it.
Holland America, NCL, Royal Caribbean, Carnival, over 20 cruises and none of them have lost my luggage. Virgin Cruise is so expensive I do not want to spend money on a cruise line with so many faults.
Naw it’s just 108😂
I just got off 14 days on Valiant Lady and loved it.
The story they gave you about the luggage seems very suspicious. The luggage drop off at the cruise terminal is generally like checked luggage at the airport. They check the tags on the bags and confirm all your travel information. This would be like checking your bag with the wrong airline at an airport, it's virtually impossible. My experience with cruise lines is that they try to absolve themselves in certain situations because they know passengers have no recourse. The rules that governs airlines and hotels don't apply to cruise ships, everything up to their discretion.
The longshoremen at the terminal do not work for the cruise line. They are union employees of the port. It is their job to deliver the luggage to the cruise ship, at which point it becomes the responsibility of the cruise line. And I have heard of bags not making it to the ship on other lines; don't know if this was intentional or accidental. They expect to be tipped, despite an average salary of approximately $140K per year! At the airport, you have a choice of giving your luggage to an employee of your airline or to a skycap; no such choice at a cruise terminal. I can't explain the issue about the AC and the balcony door. On Valiant Lady there is a sign by the door that clearly states that the AC will shut off automatically when the balcony door is opened. Since the ships were identical builds, one would expect the same system on Scarlet.
@@kathryncashner3294 The fact still remains that they verify the passenger luggage tags and the ship a passenger will be sailing on. The cruise line should not shift responsibility for lost luggage to the passenger. This is the system they direct the passengers to use.
They want that 100+ dollar non Gucci swim trunks money
Lauren could have yelled, you gotta use that to your advantage.
@ambermyrick5404 Yes, the people who check in guests at the terminal are Disney employees. The people who handle the luggage from your car to the ship are not.
The lost bag situation would be a HUGE issue for me! Unforgivable on their part. This is why I keep Air Tags in all my luggage. I just got back from a trip to Iceland and I was concerned that my bags hadn't made it to Seattle. I was able to locate them using the Air Tags and all was well. The tags are well worth the money to me.
Good idea!
Please, you drama queen.
Thanks for this video. I have only cruised with Carnival, and I love them. Once they put my luggage on the wrong ship. They gave us $700 ($100 daily) to shop for clothes at the ports. We found a Kmart and bought what we needed for about $300. We learned that we pack way too many clothes for cruises. They also offered us a 50% discount on our next cruise. I am loyal to Carnival because of the way they handled their mistake. We did miss out on some activities because we didn't have some of the things we packed, but it was still a good vacation.
I love Carnival. They're really good about helping with any mistakes, not that we've had many.
Worst cruise I ever took was Carnival. Never again. Virgin, been on it 5 times already and going again in August. it's AWESOME
Just read a review about bedbugs on Carnival
I have been on 6 carnival all last year and it was super fun. Did not see any bedbugs or any bugs at all. Hard to go on anything else since nobody has the party vibe like Carnival
Some friends and family have gone on Carnival and will never go again. I guess that’s the reason why their prices are cheaper.
1. you worked on cruises, 2. you vlog about them and sail on them often...I love how instead of taking responsibility they blame you like you would make these newbie mistakes
dude imagine the ass kissing they would do if he flashed his huge youtube channel
yep they should have immediately upgraded his room after hearing abou tthat lol
And yet he did make these newbie mistakes.
If you are in front of a Virgin ship, why would a MSC porter be there and take your luggage. This does not add up
Virgin rents their name out. The Virgin Casino in Vegas is Virgin in name only. Several other business actually run the place, same with the ship.
@@Dive-Bar-Casanova nop, is not like that, it actually belongs to the virgin corporate.
For sure. He's optimistic but in my opinion it sounds like his entire cruise was ruined because of that bag. Definitely, his girlfriends was. I would be fuming. That would've been it for me. Hey Virgin, might do ya well to take his advice.
@@Dive-Bar-Casanova if you have ever been to Virgin Voyages terminal you know that it’s impossible for anyone to handle your bags to the wrong port handlers. I mean impossible.
No it doesn’t add up and that’s because it was BS. Virgin is the “Olive Garden” of the travel and tourism industry.
As someone who used to work for a pristine resort, the management is trained to deny, redirect and absolve the resort from any responsibility. A nice guest found bedbugs w/proof and we had to make it seem like it wasn’t our fault. And no we did not compensate him for anything. Awful!
So I definitely believe your story.
Would of sued the fuck out of u guys
Good to know, thx.
That's exactly why I do a room search for any issues before I walk in with my things.
That is bullshit. The guest did not bring the bedbugs with them, so the resort is responsible.
Whenever I book anything I look at the negative reviews first. The fact that the negative reviews are there don't bother me at all. We're all human and nobody is going to be 100% percent perfect at all times. What I look for is the reason for any complaints and how the company responded. If it's something that looks like an unintentional oversight on the part of the company, and their response was to apologize and state what they did to correct the situation, I'm fine with that. If their response gives the impression that covering their own butt is their number one priority and that they're willing to throw everybody else under the bus rather than admit that they're capable of making even one honest mistake, that's a major red flag. More than once it's been my deciding factor to book with someone else.
You are absolutely right. I work at PortMiami and it is almost impossible to give your bag to a MSC Porter. I have also been on Scarlett Lady and while I didnt really have any problems except for the extras for everything they offer, I can say I probably wouldnt sail with them either, even if it was free.
You have to be a swinger to enjoy virgin.
As a hotel manager they didn’t do anywhere near enough in terms of service recovery to rectify the issues you had. In guest service things unfortunately do go wrong but if you can resolve it well guest will remember it even more so ,sometimes, than if everything went right. I definitely don’t think they were truthful about the bag, it definitely sounds sus to me, but regardless it definitely seems like there was enough inventory for you to have been given a different cabin if not an upgraded one and a $200-250 voucher. I think it’s awesome that you kept calm though.
As I have said earlier they never take responsibility for anything that goes for all the cruise lines.
I agree! (fellow hotel manager) When the managers visited the cabin, they should have upgraded, apologized for the luggage mix-up, and made a nightmare experience into the best. A real missed opportunity.
They probably thought that you were the type of vlogger that intentionally causes issues for more views. Well, I think that is going to backfire on them. None of us believe that you are going to intentionally break your shower door, or leave your balcony door open in hopes of something would happen. It sounds as if this ship has some bad employees.
I 100% agree… That’s what I kept thinking
@@JSHIPLIFE ever thought it might be “revenge” for you leaving virgin….🤔
Hold up!You did not receive your bag the entire trip!That alone should have been compensated with much more money to make purchases in the port and those Fucci swim trunks and any thing you needed should have been made available immediately for you in their shops at no cost.What kind of company would treat a passenger like this? Virgin you need some serious customer service attention.
One more thing.Your cruise cost should have been refunded.Virgin is an expensive cruise company compared to some others.Their service should be pristine.A concierge should have been assigned to you.I am sorry this happened to you and your girlfriend.
@@tonyayon636 They didn't compensate him because they BLAMED him for giving his bag to someone else. So much easier to blame the customer than admitting they messed up.
He got his bag back the second day. Right?
A true test in zen-like patience!! This is my 2nd vid of yours I have watched, and really enjoy your perspective.. you seem to cover realistic overview, rather than just explaining what the cruise has to offer. Thanks!!
Sounds to me like they are accusing you of tearing up their cabin as retribution for them (in their view you) leaving/losing your luggage. They came two deep as an intimidating tactic and tried to subtly blame you with a smile. You handled it perfectly. I, unfortunately, probably wouldn't have.
Hey J, you’re correct when you said that the Longshoremen that takes the bags do not wear a partial cruise logo. My husband works at the pier so I know this for a fact!!! Apparently Virgin lied for some reason.
Facts...they lied for no damn reason. I would have asked to see the footage and he'd better be wearing that MSC shirt.
Water from the ceiling happened to us too!!! The exact same place on the ceiling and onto the bed! They also kind of accused us of leaving the balcony door open!
We just went on Valiant Lady. First and absolutely last cruise with Virgin - we hated the entire experience except for the staff which generally was exceptional and personable. I literally had to tell my cabin steward to stop opening the door after knocking. He would knock knowing we're in the cabin and then immediately open the door. When I asked him to stop he argued that he knocked and I had to explain that after knocking he should wait for us to open the door especially when we call out one moment please. So many other things happened that we couldn't wait for it to end. Also um absolutely ridiculous what they said to you. MSC and Virgin have totally separate terminals and buildings each building is about a mile long and are at least like a mile apart. They messed up and should have compensated you for a new wardrobe. You're very gracious.
I was on a Carnival ship, The Splendor, and the cabin steward didn't knock and came inside my room while I was just getting out of the shower. I told him to please knock first, but he did it again the next day. Again, I was naked getting dressed. I asked him if he would knock and he laughed and walked out. Maybe he thought my junk was small.
I'm sorry this happened to you.
That’s what holiday insurance pays for lost luggage
What a not-fun experience. I'm impressed you didn't lose your cool with them after all that went wrong. You've proven people can still be civil and cool headed without throwing a fit when there are problems!
I just cruised out of NY in October and I made my husband and sister in law pack a backpack with one change of clothes, one nice dinner outfit, swimsuit, socks, undergarments, toiletries/meds and anything they couldn’t go a week without just for this reason. They thought I was crazy but clearly luggage gets lost even when you hand it directly to the person. The NYC port was busy with people getting on and off the ship. Luggage everywhere. Probably organized but I can see how something could get lost. I will be continuing to do this going forward. I’m glad you were able to make the best of it despite it not being the greatest situation.
I’m so sorry this happened to you. Years ago, it happened to us with my cousin. It was our first cruise and we were all so excited! My poor cousin’s suitcase never arrived. She had hand sewn several outfits, had her bathing suit, and basically most of her clothes in this suitcase. The cruise line gave her $100 credit which didn’t go far. So I know it’s really devastating for the traveler. Long story short, the cruise terminal luggage handler, (who had been tipped very generously) had failed to get her suitcase out of the trunk of our car. Ugh! Lesson learned! Don’t ever assume the luggage handlers got all your luggage out of the trunk!
Who hand sews, and who calls clothes 'outfits'?
I just took a cruise on the Scarlet Lady, and it was great. The best cruise i have been on. So much fun. My wife is disabled and everyone was super accommodating.... We really enjoyed it, and plan to go again.
You should have been given a different cabin immediately.
And it should have been an upgrade in fee level if that was available.
Glad I watched this video before booking a cruise with VVC. I understand a few hiccups may occur during vacations but this was far too many and none of them were problems you caused. We vacation to create beautiful memories. Unfortunately, this was a terrible one to remember. I’m sorry this happened.
I happened to be on this very same cruise that he is speaking of (same time) and we had a WONDERFUL time. I am an avid cruiser as well and this was our first time on Virgin and everything was amazing. Don't let one person's bad experience keep you from trying it out for yourself!
And a thing about it is you're not dealing with a crew with a lot of kids now don't get me wrong I love kids but you have minimum of things that they are required to do with adults and they can't even do we unthinkable Lol not all but seems like the way they have it set up for the crew members is not all that exciting I do better on carnival Cruise ships they're more fun exciting. Well....
I been on same cruise and it was one of the best cruise i been on. Didnt you used to work for this cruise and you was talking how great it was until you no longer work there
This guy is moan moan moan. Ive gone with virgin 4 times this year. Such a moan this guy
Virgin was amazing for me!! Love everything about it!!
I have actually been heavily considering virgin cruises until now. Thank you for sharing your experience!
I never thought that I would enjoy watching someone talk about cruise ships…but I do! Definitely earned my like and sub for the sheer quality of these reviews.
You're a better person than I am. I'm just a fat old lady who doesn't do confrontation well, but if all that had happened to me I wouldn't have gone back to that line ever again...
Only a fool would do so.
I think a lot of us will never go on that line based on his experience; I don't need it to happen to me to vote with my dollars.
Trying to cheat him out of his points would be the reason not to go back. Sounds like they are struggling financially and cutting corners.
Thank you for sharing your story. I think it’s important that people share their experience. Most people don’t know what to do on a cruise, it’s up to the cruise line to take care of the customer.
Wow… we were considering Virgin until your video. A few room issues is one thing, but losing your bag and blaming you. $100 certainly wouldn’t make me feel any better. Thank you for the honest review.
Same here. I live in Ft Lauderdale and the suite looked really nice. Adults only is also nice, but I'm not accustomed to being treated poorly. I'll avoid the same way I avoid carnival.
I think he was specifically referring to this "adult cruise" for this particular off-season time period. He said that Virgin was his 2nd favorite cruise line after royal carribean at the beginning of the video, so keep that in mind.
I agree with @handsomeX. I know several people who went on Virgin and had a wonderful time!
I am sorry that you had a bad experience. My wife and I sailed on the Resilient Lady for 7 days in Greece and we had an absolutely wonderful experience. Even though this was just the second sailing for that ship the experience was awesome. Delta Airlines had delayed my luggage on my flight from Atlanta to Athens and the Virgin staff coordinated everything with getting my luggage to me. They supplied me with the amenities kit and even gave me a credit to get some clothes from the shops onboard, even though they were NOT responsible for my luggage not being there. The food was excellent and the staff went out of their way to ensure that we were taken care of. We have been on several cruise lines including Carnival, Norwegian, and Royal Caribbean and I rate my experience on Virgin a 10 out of 10. My wife just got back from another Virgin cruise in Barcelona and stated that it was just as good as our Greece experience. Again., I'm sorry that you had a bad experience but we haven't experienced the same. I guess any line can have a BAD day. Cheers.
The most I ever paid for a pair of swim trunks was 45$ and that's because they were the latest greatest new Kelly Slater worn baggies. I don't think I've ever paid $140 even for a pair of nice shoes..
Yeah, me too...
This is why I take pictures of everything!! When I get to my cabin and if any goes wrong. The a/c wouldn't turn down, it was taken care of within 45 minutes. We were moved to the only open cabin, a suite that was not booked. Because of a A/C problem. I will go on the MSC any time. That is customer service.
Thanks for your honest review. There are too many reviewers out there who have ties to the cruise lines and do nothing but rave about everything and do not mention the problems.
I'm so glad I found this channel. I'm getting ready to book my first cruise and seeing these reviews will hopefully avoid a bad cruise.
I'm so sorry that ALL happened to you J. I can't imagine. I'm also very sorry to say this......I would NEVER cruise with them again because of how you were treated, not properly compensated and also the "loyalty program" issues. Never, EVER would I give them another single cent. I still can't comprehend how all of this happened to the two of you. What a shame. ☹️
Before you say this you culd watch Jetting Julia take a cruise with Virgin Voyages, because she had a wonderful experience
This guy is moan moan moan. Ive gone with virgin 4 times this year. Such a moan this guy
I just think Virgin should give you a complimentary cruise to make up for their poor service.
agreed
They need to give him a partial credit.
@@sct4040I think they already do that when you book a second trip
My wife and I are taking our first cruise in April, and your videos are extremely helpful. On all aspects. Keep up the awesome work.
I'm so appreciative of your honest review. Thanks so much for posting it!
Same luggage issue happened to us on Viking. They didn't accuse us of anything and got our luggage to us and 100 other people 2 days later. They gave us 150 bucks in credit. The average men's polo was about 150 bucks but they did end up offering us a good future cruise credit.
What is your opinion of Viking, overall? It looks pricey.
Thanks for your review! I sail with MSC frequently because I enjoy the European style. I had a multitude of problems on a sailing. I had a customer service person at the desk help me try to fix them all. Some things she could fix and others she needed to wait for a response from the shore team. I asked to see her manager. I met with him and told him what a great job their desk was doing and how much time and effort she had put in to try and help me. She looked terrified when I asked for the manager-then I had nothing but praise and everything seemed to get resolved much quicker!
Thank you sooo much for this review. I am new to cruising and Virgin is/ was my first choice. Today I’m not too sure. Needless to say, I will be bringing a carryon bag. Keep cruising. Love the content!
The bag thing makes No sense to me and I feel like there has to be a piece of that story missing somehow. As far as the room problems that was just flat out poor customer service. No excuses! Even if you left the door open for a bit they should have just reminded you to not do that without sounding like you're being accused of it. I don't think there is any excuse for having a bad cruise. I don't cruise for a living so a cruise every few years is more my style so a bad one would not go over with me. I think you're letting them off too easy. Could that be because you don't want to piss them off considering you are sort of in the business? I hope not. Anyway I always watch your videos and have learned a lot from them. Keep it up!!
I’m promise you, there’s a bunch of missing pieces to this story lol. As a person who cruises at least once a month maybe more, half of these things have either never happened to me or have happened but we’re fixed and rectified in more ways than cared to be mentioned in this video.
@@Acksint are you trying to say he's fabricating this video? Perhaps there are missing pieces because this is a review that he didn't want to last longer than it needed to. It already was too wordy am I'm sure that is after edit.We get the gist of the incident without going in any deeper.
I am so sorry that both of you became unwilling participants in "A Series of Unfortunate Events". You are so good to even give these folks another chance. Goodness, hope the next one is better....I can't even imagine to have this many things go wrong...and all on the same cruise!
I hope Virgin realized by them not acting accordingly that this made me never want to cruise with Virgin ever again. I hate to have to "cry and scream and yell" to get something done (I really do), but there is a handful of times I've had to do that for stuff that went wrong and the staff didn't do anything to rectify the situation. I've worked hospitality and customer service and I always went above and beyond with my abilities to customers.
I don't know how ur channel ended up in my feed like a year ago, but I'm really glad it did .
Never been on a cruise ( tho always wanting to ) but after seeing ur just a few of ur vids, I subscribed & can't wait to go !
Hey Jay! I was one of the younger folks on this particular sailing! Ran in to you multiple times and we always said hey to each other! I absolutely loved my experience and didn't run into any issues. Sorry you had a real bummer of a time and really hope that this was just a string of bad luck for you. Hope to run into you again in the future! Maybe on one of the group cruises w/ CruiseHabit?
Are adult only cruises, pretty muçh hookup fest?
@@Seek.Failure Your so funny...Yes!!
@@ritagreenleaf3669 well looks like its time for me to book a cruise 😆
@@Seek.Failure I will pass 😆 going on the symphony of the seas in March with my Aunt and I will be directing all the men her way. 😆 I,am good
@@ritagreenleaf3669 I hope you lady's have a great time! I'm sure your Aunt will!🤣. Will you be vlogging your trip on your channel?
Thanks for the candid update/review on your latest Virgin experience. Didn't think Virgin was for me in the first place. This just put the nail in the coffin. You handled this situation like the professional you are. When issues arise, the staff should always be in the mindset of satisfying the customer. Even if there is doubt. If it does appear the customer has been negligent, then you, the cruise management, should handle manners appropriately (can I say cruise contract). I just can't see why anyone would deliberately screw something up they had to pay for! Makes no sense. But all types are on this planet. Enough said. I watched your other videos and it was clean Lauren was not happy. You have some making up to do. Maybe a "bed a GOOD bed wrestle" when you get over to Europe. Keep the content coming, safe travels, and take it easy!
I noticed that too. Too much ranting and not a happy Lauren. Place her first. 💙🛳💙
I just got back from Port Miami - you are absolutely right! The ports are all separated by line - so it is very unlikely the wrong porter was given your bag. Will avoid this cruise, and thank you for the video! Sorry for your bad experience
I was having a look at Virgin, and I'm glad I saw this before booking anything. That sounds like an absolute nightmare.
Same.
Thanks for making this video. I appreciate the honesty and real life experience. I been looking into taking my first cruise and glad I been researching other people's experiences before picking one. Cruise lines have always had a bad reputation and Virgin seems to wanted to change that which got me curious. I am not a cruiser and never thought about cruising before virgin. After hearing your experience I don't know if I want to cruise anymore. It costs as much as a hotel stay in a nice place, you still have to pay for stuff on the boat, the destinations are not that different no matter what cruise line you choose.
Wow Jay, what a struggle. I understand a lost bad, I don’t understand $140 swim trunks!! I understand a broken shower door or a leaking ceiling vent. I don’t understand questioning the guest as the culprit. VV needs to do the repair and see how it happened. Memories are emotional.If your memory is a bad emotion, what other choices will you make in the future? Safe travels Jay!
only publicity will work. tell all your friends. post on socials . . . . .
@@esciteach7997 That attitude is a part of the problems we are having socially.
I just returned yesterday from sailing on the Scarlet Lady from Miami. I too find it hard to believe you gave your luggage to another cruise line. The Virgin loading are all together and not mixed. We did have a great experience and the entertaining crew were always bouncing around keeping everyone excited. I did find the waiters were lacking any emotion but not all. I found most of the restaurants food was "eh". I was disappointed with the small pool they had. Other than that, we had a good time. We love all inclusive vacations so we feel those are much better than cruises.
Thank you so much...was gonna book this cruise but definitely sticking with Carnival! Love your videos and great feedback!
Wow, I would have been upset. I've never been on a cruise and if this would have happened to me I would have been livid. BEYOND livid. You handled yourself very well, I'm impressed.
The fact that they're accusing you, a very veteran cruise passenger of doing things wrong..🤔
Very poor customer relations
I have only been on one Virgin cruise, but I felt the same lackadaisical attitude when it comes to customer service. I did enjoy my cruise, but it is an area for improvement.
They definitely wear white shirts at the port, not specific shirts… that’s all so frustrating! Thank you for making this vlog! We’ve all been wondering about Virgin!
Hey J, just found your channel, love your commentary and experience, I’m a 10 plus time cruiser, have had a “bad” cruise myself. Not as bad as your experience. I only put bad in quotation because I know it’s hard to complain to much when your on a cruise. It’s an experience some people never have, I happen to enjoy all of them even if some are better than others. Keep up the good work, just subscribed and liked.
My wife and I were on same cruise, the ship was only at 50% occupancy, upon embarking on ship, we asked to move to another room on deck 11 in the middle of the ship and after 2 hours on board Virgin moved us and helped us move the luggage. Why did you not ask for another room with all your issues, especially since the ship had such low occupancy? With regards to the DJ at the Wake restaurant end of ship, we looked at the Virgin app that noted the the DJ was playing as referenced. We kept in constant contact with Sailor services and they were very accommodating and extremely helpful
Great Video young man . I'm sailing with them next month hopefully I don't experience the grief that you had to endure . As for the $140 shorts , I think THAT RIGHT THERE would of pushed me over the edge . I mean CLEARLY the customer service knew their own prices , so they should of offered you a $500 credit AT THE VERY LEAST !! Anyways , Thanks for the info , I look forward to your next video :)
I’m so happy I came across your video. I was looking into a cruise with Virgin simply because of the adult only concept but the issues you experienced would’ve sent be up a wall so I’ll stick with the cruise lines in used too! Lol It didn’t sound like they did enough to rectify the situations for you. What were you really supposed to do with just $100 ship credit knowing the prices on the ship are outrageous! Shoutout to your GF for having sense to carry her luggage on herself! 👏🏾
Sorry to hear about your experience. I love Carnival. Good value and fun. Not perfect but always a good time.
An absolute nightmare!! As a seasoned cruiser/traveler, this unprofessional conduct is beyond unacceptable. I respect my time and 💰💰 too much for these types of shenanigans. Thanks for sharing this tragic experience which affirms my suspicions and determination to stay Virgin-Free‼️‼️💯
Sounds like a horrible experience for sure! My family and I are going on The Wonder of the Seas Thanksgiving week! You should join us! I think you would be such a blast to cruise with! My children love watching your videos! They were the ones that introduced me to your channel! 😄
I'm glad to watch this and see that you seem a level-headed guy. I've only taken Oceania which also had a ton of problems and am booked in January. Nervous.
Great content keep it up my guy ✊🏾💪🏾🔥
We are on our way to Rome today to sail on the 31st. Because of your lost bag story, for the first time ever I packed in my carry on for the flight two full days of clothes. Now that wouldn’t begin to cover what I would need for the three week trip, I figure it’s a start if the airlines loose my luggage. Fingers crossed it goes well. Thanks for your story.
The whole lost bag incident now has gotten me super paranoid! Before I didn't think about it much, but mishaps do happen from time to time. Or in this case is super suspect.
My next cruise isn't until August 2023 at Hawaii on the Pride of America. Now I'm thinking I should probably try to keep all my more valuable stuff in my carryon. So if my bag does go missing I'm not stressing TOO MUCH.
Overall it's definitely still not ideal. Fortunately that hasn't happened to me yet. It's a shame cause I was really looking at maybe doing a Virgin cruise in the future, but now I'm not certain anymore 😞.
Hopefully they can get their crap together. Cause it is a very horrid look when you treat your guests this way. Not to mention especially when said guest's baggage has gone mysteriously missing on top of that earlier 😤!
If you have two days of clothes plus what you're wearing you can usually get by with washing and drying clothes in a sink/the shower. Not fun but works surprisingly well. Phone chargers, meds etc. are also essential for your carry on bag. I've only had one bag go missing once out of probably nearly a hundred flights, but it took a full week to finally turn up again (although that was delivered to my house, so I wasn't mad about it).
This sounds like a real nightmare. Not having my clothes would ruin my trip. You are very tolerant!
I have been on three cruises with VV and had a GREAT TIME! I also got the Deep Blue Extras perks for being a Sea Rover. Carnival and Royal Caribbean ✌🏾
Well, the interaction over the dripping ceiling and their explanation of the lost bag sounds fishy to me. If they messed up, they need to admit it and fix it. Cover ups, if that was what this was, never work. I hope I’m wrong. Still, I trust my instincts. Hopefully,they get the kinks worked out quickly and go on to become a great cruise line.
As they say "you're a better man than I am". I try to be patient but if I ran into all those problems I'd be stomping my size 5 shoe on someone's toes. I know issues can happen, but just how much can they expect a paying passenger to take? Luggage is always an issue. Lauren did right by carrying her own bag onboard. Tell her I said good job
I’ve been on two cruises in my life and I can’t stand them. But I do find your reviews very interesting and confirming. Thank you
What a mess.
Thanks for sharing. This helps us out a LOT!
We've sailed from Miami many times... I can't imagine ANY way their bag story makes sense!
This reminds me of my first cruise with Royal. Any of the events individually wasn’t a big deal but together it was enough to make me never want to cruise them again. Kept me away from cruising at all for a long time. It is hard to be as forgiving when that cruise may be the only trip a person gets to take all year, or longer. It’s a shame they didn’t make more of an effort to correct things when most of us have many other ways to spend our holiday money.
I cruised 1st time on Royal 2 weeks ago and they folded my Samsonite in half. Good thing the lining is tough. They gave me 2 suitcases because of size, but they were cheap. Still trying to contact them....ugh
Your reviews are extremely valuable. Love you J❤
Thank you for the fair and honest review. We were just looking at Virgin and found this channel, we will stick with RC for now! How frustrating with the luggage and then being gaslighted for literally everything that went wrong lol absolutely ridiculous all of that, your so patient and understanding. Keep the reviews coming!
I’m on Virgin right now, and it has been nothing short of amazing! Please look at other reviews before making a final decision. I’ll definitely be back!
I promise you’re making the right decision… Do not take virgin…
I cruise virgin several times a year since they launched. I’ve never had any problems, and have always had an amazing experience. Now RC and Carnival on the other hand. Lol. I hope you decide to give Virgin a try!
It's often the lower-tier employees of a company that are the most influential spokespersons. It's up to the company to route out the bad apples that can tank its reputation (and market share). It's how companies respond to reports of incompetent or rude employees that influences whether I choose to continue doing business with them.
I love cruising too but if that ALL happened on one cruise, that would probably do it for that cruise line in my opinion. Just the bag issue alone would sour it for me. I hope your next experience is a lot better.
bro i love your videos found about a month ago, it is halarious because i feel like i move like you thank you for giving us a look
By the way Jay, check this out. porters do not work for the cruiseline, Nor do crew members do not touch the luggage on the Pier, only workers that work for the Port of Miami only.
I’ve sailed from Miami many many times and no Porter will have a Cruiseship shirt on like MSC.
Is it possible they knew who you were, and we're trying to do damage control with their accusations. It was his fault, not ours, or at least trying to blur the lines. Knowing you're going to give your honest opinion. I could see a ship getting much more wear and tear when you only have one or two ships.
I truly appreciate your insight to going on cruises. While I personally have never gone on and will probably never go on a cruise due to my intense fear of open water, if I did I feel knowledgeable enough to navigate it like a pro.
Apparently you can get trackers so you can keep an eye on where you bags are. I prefer to check in my bags but I always keep a change of clothes in my carry on bag. I feel for you.
Wow… Jay you have the patience of a saint. Boo on Virgin! You have been their biggest supporter in the CZcams world. I’m sorry you had such a bad experience and hopefully they reach out to you.
We had an awful experience on Scarlet Lady in the middle of September. I feel like they had just increased the occupancy of the ship and also had rotated in some new crew members. We arrived at our scheduled time and after being marched around in circles for a while outside we made it it to the terminal and got on the ship only to find that everything that we wanted to reserve on the cruise was “unavailable”. We immediately went to Sailor Services where the guy working there had to use my phone to access the app. After playing with it for a while he shrugged his shoulders and said, “I guess it’s all booked. There’s more people on this sailing.” In retrospect I think he was just wrong and I should have pursued it further. Regardless we did not get to attend anything that required a reservation made on the ship. We were able to see one drag show that didn’t require a reservation. Unfortunately it was in The Manor and we had to sit upstairs. There was no bar service upstairs and only one bartender downstairs despite the show being as packed as was physically possible. The show was good but we left after about 40 minutes to go find a drink. This was a perpetual problem on Scarlet Lady. Almost all of the bartenders were bad. One guy in The Athletic Club handed me a $9 mimosa that was about 90 degrees. I looked at him questioningly and he just shrugged and turned away. Scarlet night was moved to the theater (I later heard that it was because of weather but the weather was fine) but meanwhile we waited on the pool deck ready to go for nearly an hour. Then one of the bartenders told us that he thought it might have been moved. There was never any kind of announcement. We went down to the theater but it was full and they weren’t allowing anyone in at that point. It sounded like fun but I will never know. We had high hopes for the food. Some of it was very good. Some of it was pretty bad. We had to cancel our brunch reservation at The Wake because we weren’t allowed to have both a brunch and dinner reservation there. Even though it’s a different menu and experience. I wish we had kept the brunch because the dinner was the worst food I have ever had on a cruise. Several of the bars on the ship were ridiculously cold. It was a Caribbean cruise so I bought clothing appropriate for that. My wife had brought a jacket because she gets cold on planes sometimes. I just shivered a lot. We each got on the ship with a $400 bar tab. Most of that money ended up going to the cruise line as the drinks were so bad that we didn’t want them. We did really like our stateroom. Nothing broke or leaked in ours. I feel that Virgin just wasn’t prepared to show us a good time. The crew often weren’t helpful or knowledgeable about their jobs. There were many that did their jobs well but just as many that seemed to have no clue. I would like to give them another chance once they’ve had some more time to figure things out but I don’t think that I will ever be able to talk my wife into trying them again. We have been on lots of cruises since the restart on Adventure of the Seas. Virgin Voyages was the only one that have regretted. They need to fix their obvious lack of customer service and train their crew members more effectively.
You do realize that there’s at least a 1000 people working on the ship and many ,many departments… some of these things (trivia or stuff being moved around from one venue to another) happens at the very last minute and only people from the entertainment department would know about. A bartender wouldn’t know why and if entertainment activities have been cancelled or moved. That’s like asking someone at the shops about the bar menus….
@@1204nedes I do realize the number of crew and departments. We have done about 20 cruises since the cruise restart. By multiple companies with multiple approaches to make their customers happy. None of our other cruises had issues like these. I think Virgin being a new cruise line lacks the experience in what it takes to provide specific levels of service. It must be easier for the older companies to bring up staffing. One of the department managers talked to us at one point and she said that there is not a lot of confidence in the decisions being made by company management. She sounded quite frustrated.
Great information. Love you're videos.
My dad has taken me on several cruises over the years every time I was bad. He always would say "Youre cruisin for a bruisin" often before I got the belt.
WOW what a terrible cruise. We have a VC booked for Feb '24. I really hope they have their act together by then.
I have a Carnival Cruise coming up in Dec. I've been kicking myself for not booking Virgin instead. I think I'll hold off on Virgin after watching this video.
happy to know you love cozumel!! I'm mexican and I lived there for 3 years! I still living in the riviera maya and with good friends in cozumel!
im sorry to hear this, i recently won a wpt voyage cruise on virgin voyage. on the same ship i believe. i absolutely loved it. i hope your next experience goes as well as my first did!
WOW! I will never cruise with them, based upon your experiences. Customer service is number one for me! They treated you like a criminal
I want to see this video of you giving your luggage to a MSC person. SMH. I know things happen, but it is disappointing to hear how everything was handled.
I usually do record that exchange 90% of the time. I will make sure I do moving forward
I agree. Request that they send you the video. I could not get over that without seeing the video.
Yeah, if someone tells me they have video, they need to show me the video!
@@dianadeejarvis7074 I said the same. Never heard from them again
@@JSHIPLIFE then they didn't have video, or video was of someone else. Smh. That blows my mind even more than the $140 swim trunks.
Thank you for the information. I will think twice before booking. Sorry you went through that.
Wow. What a bummer! Thanks for the warning. I live in Miami and cruise out of that port frequently. I have never had a problem with baggage except one time returning. Somehow Carnival lost my duffel bag with a bunch of audio and video production accessories because I was a bit late putting it outside of my cabin. So I carried it to the elevator landing and put it on the pile of other bags that were there. My mistake. Took a day-and-a-half before they delivered it to my home. Although I firmly believe that the worst day at sea is better than the best day ashore, your experience would strain my enormous store of patience. You weathered it well.
Wow! I’m so glad I didn’t book this cruise. Thanks for the honest review.
You are so ugly
$140 for a pair of swim shorts is extortionistic. So, Virgin's $100 voucher could not even cover the price of a swim suit, and they lost the whole suit case. A few years ago I bought a nice Royal Caribbean polo shirt for $25 on the ship and have enjoyed it since.
We always have 1 large carry on with our must have items. It's a hassle, but does give us a bit of peace of mind.