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I live in Edinburgh, Scotland so cant make use ( directly ) of your tips BUT I love your style so much I watch your vids and can absorb the underlying themes. But honestly, your videos wake me up and cheer me up. Thanks!
Hey, best buy employee here. Just so you know, if anything with the geek squad protection has replacement on it, you can just go into the best buy on the final year of the replacement and just say its defective in whatever way and they will give you the store credit of whatever you paid for that product. This means you can just upgrade lets say headphones 3 years down the line at only the cost of the protection. Just a tip that I think you should revise in a comment or say in a later vid.
I’m a bestbuy employee. For secret number 1, I can say that nobody looks at the 25 mile radius, but as far as matching amazon, we only match the price if it is shipped and sold by amazon. Not sold by “company” and fulfilled by amazon. Second, stocking actually happens All week long, the trucks come Monday and Thursday. Bestbuy owns insignia, dynex, rocket fish, and monster cables. Geek squad offers total tech service as a protective plan: it is a one time payment and covers almost anything you buy, it’s actually worth it. They make no commission on anything sold in store. Best Buy is not commission based at all, whether it’s in mobile, pc, or geek squad, etc
@@bwood30juggs96 all employees who sell in mobile regardless on vpl employee or not get either $5 or $10 on upgrades and new lines, the verizon spot is actually kind of nice because for every verizon upgrade/new line done you get a small cut i think somewhere around $2? if your wokring or not lol.
Hello everyone Best Buy employee here confirming stuff in this video: Price Match Guarantee has to have the exact same model number otherwise we cannot price match it this is however at managers discretion, truck delivery varies by store it's typically Tuesday and Thursday when they arrive, unfortunately negotiations typically never works at any store regardless if product is discontinued or is our brand unless it's open-box or the packaging is damaged, yes geek squad protection only get it for what you think you will break and no we don't get commission for anything we sell we use to get bonuses but since they made everyone's wages 15/hr. they removed the bonus so us employees no longer have incentive to sell our services, majority of are student deals are only during the summer time and anyone can apply for it, the normal rewards status is 15 day return/price match/exchange policy elite is a 30 day and elite plus is 45 days.
I’m a Best Buy employee as well and we don’t get any commissions. As far as the replacement gsp plan if we don’t have the product we can give you a gift card for what you paid.
I am also a Bestbuy Employee the reasons not to get the Geek Squad Protection are not accurate. The manufactures warrantee only covers 1 year and only covers defects that evidently Occur during manufacturing. If you have a tv why would you want to mail it to for instance Sony, for days. When you can conveniently take it to your nearest Best Buy. If the damage is within the protection plan, we will try to repair, return to manufacturor on your behalf or get an exchange/gift card for the money you spent as store credit. You are not forced to buy the same brand, model or even item with that credit. It is understandable if you no longer want the same product. Paying $10 for protection kn anything over $55 dollars is a steal because these products usually receive eligibility for exchange over a repair. And within a 2 year period you might have the product laying around and literally just got $45 in credit for an upgrade or replacement because nothing is built to last now a days
Best buy forloughed employee here, best buy the best geek squad protection plan. It's also best to purchase the protection plan because if anything happens Best Buy usually fix the item or just replace it. Or give the customer what they paid for the product on a gift card. So definitely, I will always and even more since I'm not working there still always purchase the geek squad protection plan. I'm being as honest as I be here.
Actually with the geek squad protection (I work at Best Buy) if the item is discontinued after a few years we give the amount you payed for it back to you in store credit to buy the latest model
Also as a former employee, I would say not to get it unless it’s a very pricey item like laptops or TV’s. If you choose to do then I’d say 3 years because it’s gives the sales people more room to discount accessories
Hello. I’ve worked for Best Buy for 6 years. 4 of those years were Inventory and the last 2 have been with Geeksquad home theater. Truck schedules vary from store to store and the morning they get there they usually get down stocked that day. As for the geek squad protection, I can only speak on TVs. You’re gonna want to buy the warranty. While it’s true Samsung, Sony and Vizio etc have their own warrantees they don’t cover uninstallation and reinstallation of the TV and anything you may have connected to the Tv. It can be as simple as just a cable box or as complex as a whole home theater system connected with smart home accessories. I have been to countless homes were clients have had to pay us just to take down the TV so that Samsung or Sony can put in the part and then pay us again to put the TV back up because those manufacturer’s won’t do that. The thing with these new TVs is that they’re basically smart phones. A lot of software is going in and not all the software is stable which can cause certain things to mess up with in the TV. And that’s where most of our repairs come in, main boards and power boards.
Over the years I have purchased many, many items from BB. I have unsuccessfully negotiated a few times but my last experience purchasing a floor model LG washer was an absolute steal. The washer had a couple of scratches which turned into great savings for me. I touched those little scratches up and voila...presto...I got a great deal and the associate did everything they could to make sure I got a deal. My advice if you want an appliance is find a floor model closeout, look for scratches and ask for a better price.
I work for Best Buy part time. These are some great things that you have provided to us. Also with the Amazon make sure that it's sold and fulfilled by Amazon or they won't price match it. And let's not forget Best Buy's Deal Of The Day. Great items great discounts and it changes every day.
I've worked in Amazon for a couple of years and now working in Bestbuy. I should say I would highly suggest to buy an item sold and fulfilled by Amazon to benefit the good service from the company. And for Bestbuy, you should have to purchase GSP along with the item or purchase Total Tech Support as a guarantee that you can save your penny and would experience a good service.😀😊
Love your channel, as somebody that works for Best Buy, I can tell you most of what you said is true with the exception of how we handle our warranties, our protection plans are much more Beneficial to the customer than any type of manufactures warranty would be, obviously it’s your choice that you May or may not want to protect yourself Against issues you might have but the sad truth of it is is that the Electronics are made very cheaply and rely heavily on a control board that is very finicky when it comes to power and things like power surges. Plus usually if we can’t fix the item, Ie Smart home electronics, those protection plans are essentially replacement plans, we give you store credit back to put towards whatever product is available at that point. Anyway I love the channel, I’m always looking for deals that Best Buy may not have.
Agreed with mostly everything besides the Extended Protection Plan. Many times I've bought the Plans which i never gotta go to the manufacturer at all. Just walk into my local best buy and they help right there.
As a current employee, I agree with most of this (also we tell people these “secrets”). Get the protect plan! It’s not just a replacement we give you money back. If it’s a computer, we repair it, replace it, or refund it. I promise it’s worth it. We do not make commission ever! We just genuinely recommend it.
I am a BestBuy Ex-employee. Great video, i just have a couple of comments. For 3, that is right, just ask for a manager For 4, i disagree, cause the price you pay for the product can be refunded as store credit. Meaning you can buy a product with 4 years geek squad plan, and after 3 and half years just go and say that the battery doesn't hold charge or anything like that and you will be offered a replacement or store credit. You also should get it for sounds bars just in case they stop working, or a speaker might blow out.
For home theater products, the protection plan is a sendout for repair. The only true replacement plans are GSP-R and apply primarily to small electronics which Geek Squad cannot send out for repair.
Thank you for the awesome videos! I run a business where I basically print every single day almost all day long, I use 3 different printers and always get the protection plan because I know for fact that it will only last 6-8 months printing with the quality I need. When It's time I just take it to the store and exchange it for a new one, I purchase a new protection plan for the replacement and have a brand new printer every 6 months for $20 - $25, retails $250 - $300 I've done this multiple times with all my printers without any issues.
Geeksquad protection is worth paying for on items. What you forgot to mention is if they don't have the item you purchased and it's unable to be fixed, they issue you a store credit of the value of the item you purchased to put towards a new item. Whether a like item or a completely different one. You can also use the Greek squad protection over the manufacturer warranty since companies can take forever ESPECIALLY during a pandemic, you can utilize their protection plan.
when I was a bb employee, I was told to tell customers this regarding geek squad: if bb can't fix it, they will replace it. If it's an outdated model, bb will give you a brand new, comparable updated model
I bought the geek squad protection on my new $1500 phone. 7 months later someone stole my phone. And best buy gave me a store credit of $1084 store credit to replace it no questions asked. I bought a new phone and my previous protection also covered it when my husband in anger shattered the phone. The geek squad said they've never seen a note 10 plus so damaged and they sent me a new phone. I definitely suggest buying the protection
Hey there, I use to work at a Bestbuy for 5years.ish, so I've seen alot. This video is pretty much spot on! This hit home lol love the video but just 1 or 2 thing's. ✏ If the item has "replacement(GSP-R)" and not "service (GPS-S)", get it...I'd rather use the credits that I bought the first item with onto the new one. Got an xbox1s for $200, 3yrs later used the credits on an xbox1x then priced matched for $275...save and reused $200. ✏Restocking on tuesdays or Wednesday's is the large restock and Thursday is random for bigger items and some smaller items for the weekend. (Just be mindful of asking an employee to go dig for it lol) ✏Bonus✏ Go for the open box item's(in store). That's where you can save a few $1's or even $100's because you can test it out there and if you're planning on getting other stuff you can definitely talk to them about knocking off more of the sticker price.
The geek squad protection is amazing tho no lie ...my qled messed up and Samsung didn’t want to cover it but the warranty did ...hard to spend $1599 on a tv and be up to the manufacturer discretion for warranty so I’m glad I bought it
I want to clear some things up, from a Best buy employee. There are only a few people that make commission, and those are the in home sales advisors that meet with clients at their home, and they'll work in the stores sometimes. 95% of people you see selling on the floor don't make commission, or bonuses. Hell, corporate is only giving out 3% yearly raises now regardless of performance. Also, we don't negotiate the prices on new in box items, and we never have, at least in my district/store. There are only three circumstances where we give discounts. One, open box items. I'm more than happy to grab a manager to shave some $ off an open box since we usually try to get rid of those things, they clutter up my department so I just want to see them gone! Two, if an order you placed got screwed up/damaged on delivery and getting another of the same item is backordered, we'll try to shave off some of the price on a higher model. Or we will just take 50 or 100 off just for the trouble. Three, if you sign up for the Best Buy card and are spending a decent amount of money, on certain accessories a manager might take 10% off. But if you come up to me wanting to buy a new TV and demand to negotiate on price, I'll probably just walk away since it's a waste of my time, managers won't just give out discounts just because you want one.
I recently bought a 50" 4k tv for $150 and it came with a free Google thing that provides sound effects when I read certain story books to my granddaughter. It was an awesome buy. Clearance sales are the best kind imo.
Geek Squad agent here. Buying Geek Squad Protection (GSP) is great but depends on certain products. Buying the "Geek Squad Replacement Plan" (GSP-R) is by far the best, and it typically applies to products like headphones, accessories (even computer monitors), or smart home stuff. Basically, this is fulfilled through Customer Service, and if you just say "eh, stopped working", you get a full refund in-store credit. Otherwise, GSP for bigger items, like televisions and laptops, follow a repair program. Basically, we fix it for free, but you gotta be patient in giving us time to do so. This latter plan is a mixed bag if you are impatient, but if we can't fix it, you also get in-store credit for the item if it is not fixable.
I’m an employee with Best Buy. I definitely disagree with number 4. I always suggest getting it on big ticket items like tv’s and appliances. Along with speakers and laptops. I’ve done the repairs personally and if the repairs are to much they will replace it. You don’t want to ever repair the panel on a tv they cost a lot. Sometimes more then the tv is worth. Speakers if you blow them they replace them. Plenty of benefits but they are pricey.
My tv picture went white. The color Slowly started flicking two weeks ago. Geek squad coverage till 2/24. Any idea what that can cost to fix out of pocket? Calling in the morning to make an appointment
Love you sir...you're the Howard Wolowitz , nerd , of electronics discounts . This gentleman has spent days "stalking" stores' stocking schedule and owns it completely. Love it.
Others in my family were shopping for a tv when we were, we all ended up buying the same tv (70 inch I think) and I think we got about 150-200 off each tv.
Yes I agree with another person... You should totally do a EMS/FIRE/PD VIDEO... I know we bust our butts out there especially at this time and having pointers on where to honor how to get to other sites would be great♥️♥️♥️♥️♥️
Hi, I work for Best Buy, and I'm leaving some comments here. 1. The primary deal with price matching is that the item you're looking to price match must also be in stock and shipped/sold by the place you're comparing from. So for example: On Amazon, the item needs to be the exact model, in stock, and shipped and sold BY Amazon otherwise BBY will not price match. 2. Restocking schedules aren't the same with each store and anyone other than people working in the warehouses won't know what's coming in. If you're looking for an item and you want it asap and it's NOT sold out, we can absolutely place an order for you so you're ahead of the curve of other potential buyers when an item you have your eye on arrives to the store. 3. I've never had anyone try to negotiate with me but it's not to say it isn't possible PRIMARILY with cosmetically damaged boxes for items. Open box/geek squad refurbished prices are set in stone and cannot be changed unless said item was improperly labeled in its condition. 4. GSP is great for a number of reasons and often times customers don't understand the full picture. Sure, an item can be discontinued, but we issue a store credit in those cases or if the customer simply doesn't want an equal replacement item. We can also use the credit in the same transaction towards literally anything else and refund the difference (most likely to store credit). ADH (accidental handling) doesn't always mean drops or spills but anything unintended during normal operation. It also offers customers an easy physical and in most cases same day transaction vs spending days or weeks on end with support lines for each manufacturer. Also, some manufacturer warranties can be used with Geek Squad but those should be researched (in cases like fixing product). Of course, if you're confident you won't accidently cause any damage or you're 100% sure you won't run into any errors with using your product, go without GSP. Just like the return policy, you typically have 15 days to decide if you want to add protection anyway, so there isn't any reason to make any rash decisions right away. 5. Student deals are great, make sure you're signed up first so you're notified on sales and deals we have :). 6. The trade in program is awesome, and it is possible to order a new product (like an iPad in this example) and do a trade in at the same time. It will use the credit from the trade in towards the purchase of your order which makes one stop easy for everyone. With a BBY account, you can even start an estimate online which can be continued in store. Employees working at customer service will then evaluate the condition of the product themselves and produce the most accurate estimate to you. Please keep in mind that not every item will have value especially with older items (we would just then recommend to recycle if you really didn't want it) and the item will need to be factory reset before we accept it. 7. Nothing to add on here :). 8. Haven't had much experience with this other than the standard 15 day adjustment where if between the date of purchase and 15 days after, you see a deal for said item, we can price match the deal and the difference is automatically refunded. 9. I've very rarely seen shipping fees only if the customer wanted the item earlier or if we needed to order directly from a vender. I'm not on the sales floor that often so it might be why I never see it but this video is two years old so things might've changed with this since then. 10. Clearance and open box frequently change! Check every once in a while as items you see one day may not be the same in a few weeks. Not sure what else to comment on that one lol. If anyone happens to have any questions I'd be happy to answer them, I literally do that all day anyway so even if it's something silly send a reply my way.
I work for Best Buy so let’s see 1. Correct price match 2. Correct restocking 3. Insignia brands (maybe) 4. Your get the upgrade minus the price you pay. Protection is worth it. Geek squad protection for computers are the best. It includes Accidental. 5. ( not sure what his talking about. 6. Trade in yes but shop around. .. 7. Rewards he’ll yeah 8. Extra return period. 8. Store pick yes but some items need to be excluded. And no more curb side winter is coming. 9. Open box yes depends on the item.
Yes, I was able to negotiate 3 times, at 3 different stores, every time was open-box and store display items, the first item was discontinued and was originally sold for $1200, they were selling the open-box for $750, I found the same item online new for $650, the manager ended up dropping the price to $550... The other times the savings were not that expressive but they were missing accessories and manuals and I negotiated the price down a bit more than the replacement accessories would cost. I always do price match when the same item is available at amazon
Same always find an open box of whatever I'm looking for and ask for a lil more. New H/U was for 450 got it for 320. Missing wires. The installer gave me the wires. Bought a kicker amp was 250 got it 150. And then last week the new gopro 9 went on sale and I copped the open box so instead of 450 it was 330ish I added the 2 year protection. People are sleep on best buy
I will always buy the protection plan on a smart tv because two of the WiFi chips in two separate TVs I purchased fried after 1 year. Most tv warranties from manufactures are only 1 year
@@cheskapetallar5028 only one I don’t recommend is the GSP for MacBooks because they screwed me. They wouldn’t cover my laptop when I slipped on ice and it shattered.
@@NebUlaDeigns proper ventilation? It’s mounted to a bracket on my wall that comes off the wall, the rooms they were in only get to 67 degrees. There was no reason it could have overheated.
Agh. I stink at "haggling." My ex husband would be my wing man, but I need to put my big girl pants on and try! I've used the Geek Squad a lot, but often what I needed done, wasn't covered by the Geek Squad coverage. The warranty did cover some things though~including when my Surface got smashed falling off a lighting board... After really sitting down and reading what's covered(and not covered) with GS. With the rewards program, MAKE SURE the sales associate gives you credit on your rewards account when you buy something! They don't always remember to do that.
I love these videos and got a kick outta this one because I worked at bestbuy for 8 yrs. The scheduling of downstocking I can support but up to when I left in 2013 we did not get commission for service plans. I do recommend it on tvs though because I've had an Insignia tv die 3 years in and they gave me a gift card for all I spent on the tv and I was able to get the same tv for a discounted rate and use the extra money for the new service plan. The initial tv purchase happened 4 years after leaving the store.
Thank you for the clearance information, I'm on a tight budget but am looking to buy a new computer. Also thanks for the clearance tip on Amazon products. I was able to buy a box of 96 embroidery floss plus other items for $25 when each floss costs between 50-65 cents during the quarantine. I make my Christmas gifts so this was a great deal. Keep up the good work. :)
Barbara Rey-Constantin for the love of god DONT buy a pc build one it’s cheaper, gives you better selection and more freedom and is fun and teaches a lesson on how to build pc’s my friend bought a prebuilt 2 years ago For like 700 and it had a 1050ti he has to upgrade after 2 years because he bought an overpriced piece of junk
Hey Deal Guy! I founded you 5 days ago . I have been binge watching you. Hoping you get to 1mill soon. Thank you.. I have never liked going into the store. I get everything to my home. Or the pick up.
Generally speaking; rule of thumb is Skip extended protection plans for purchases under $500. For instance if shopping an OLED; LG and Sony will not cover burn in; but Geek squad will. I also use to recommend extended warranties on scratch and dent or open box purchases, as manufacture warranty is only good for 1 year.
LG will almost always replace a panel with burn in, they'll often do it even if the TV is out of warranty. I am in an OLED subreddit and it seems that the instances when they are unwilling to replace a panel will burn in are a slim minority. I cannot speak for Sony.
I used to be a shopper for Best Buy in the West Coast market / Arizona. My job was to walk into every competitor, compare their prices to our own ... then go back to the office, and where a competitor had a lower price, I would lower Best Buys price ... ending in .97. There was no other competitor who was as aggressive as Best Buy in pricing ... to make sure that the price on the shelf was the lowest price available. My 8 hour day, consisted of two shops at two competitors, 5 days a week .... in Phoenix .... different competitors, and even different stores in different areas of the Phoenix Market. Once a month, I would go down to Tucson, and shop the competitors there. Our shopping staff consisted of 4 shoppers, all doing the same thing I was doing, and a manager ... and we worked out of the district office in Phoenix. There were shoppers in LA (who also shopped San Diego) and shoppers in the San Francisco area. A bigger market had more shoppers ... and we shopped 7 days a week. One shopper would work Wed thru Sun ... then rotate. It was a fun job, paid decently ... the biggest problem, is we technically were spies for Best Buy ... and when specific competitors (Fry's Electronics) found out what we were doing, they would kick us out of the store ... so we wore costumes, changing our appearance ... would write in a pad, or a voice recorder in our pocket with a hidden collar microphone ... once I gave all the prices over a cell phone, to my manager back at the office. You had to know the competitors, know what products Best Buy carried, from what appliances, to what sound card for your computer that they carried ... so you could get the prices, and compare to our prices to adjust them.
Hey ex best buy employee here. Most of what you said is correct. However 100% get the warranty if your getting any major electronics. Computers, tvs, cameras, consoles etc. The manufacturer warranty is 100% out of the box warranty and it sucks. Always ask what the warranty covers because you might be amazed and all the stuff is covered. Inventory days vary from store to store. As does trying to haggle prices, usually I only saw people successfully haggle prices when they were buying alot of big expensive items at one time, were regular big buyers, it was on an open box item or if we only had one of that item left and the box was a bit damaged sometimes they take like 10 bucks off. If you really want to try to negotiate on purchases try it on open box items since those are the items the store usually wants to get rid of the most you will have alot more luck.
I bought a 2016 55" LG OLED E6P in January of 2017 and got burn-in a little under 3 years despite the fact that I babysat that set every day! I had a tv stop working on me about 20 years ago and had to buy a new one because I chose not to buy the extended warranty and learned my lesson about purchasing one when it comes to TV's. Getting back to the LG OLED, I had purchased the 5 year Geek Squad Protection, called Best Buy, they sent someone to verify it was burn-in, they called me the following day to give me store credit for the amount I spent on the OLED! In addition, I asked them what are they going to do with my OLED (which was and still is very watchable) and they said they're going to throw it away. When I asked if I could keep it they said YEAH! I still have it and enjoy watching it every day! So I would definitely recommend the Geek Squad Protection as this was the second time this had happened to me. Best Buy is one if not the only company (not 100% sure) that covers burn-in. LG DOES NOT! Hope this helps. Good luck and happy shopping!
I work at Best Buy and we get trucks in Friday (put out same day) and we update pricing on Mondays. To my knowledge, most stores also update pricing on Mondays. We tend to help out customers as much as possible by getting them the best deal possible. Our store pickup is the best I’ve ever encountered. When I work at the front of the store, I constantly hear people talking about how fast and easy the store pickup is. I even heard it today in fact
I used to work for BestBuy and we are not commissioned on you buying the GSP (geekSquad protection plan) with that said I would recommend buying it on appliances and or TV’s if they go defective they will fix and and if they cannot fix it they will replace it(all included in the GSP price). Oh and laptops if you have kids definitely buy it lol. I am not getting paid to say this, I no longer work for BestBuy and I am simply making a recommendation so please do not feel like I am telling you to buy buy buy. Anyhow love the video.
I am a geek squad home theatre agent. While I understand not buying the geek squad protection on a sound at for example, I repaid 2-4 TVs a day. While this is generally not very hard, where the warranty becomes worth it is when you replace parts. On bigger TVs from reputable brands, it’s not uncommon to replace a part that is $400-$600. And if a panel goes out, it can be cheaper to just buy a new tv. However with the warranty it’ll either be repaired or exchanged depending on the availability and cos effectiveness of parts
Thank you, Matt! We are going to Best Buy today to see why having problems with zoom on our 5 year old laptop. We didn’t know there may be a trade in value!
Best Buy employee here. In regards to the warranties, there's a whole lot of misinformation. For starters, if the item is covered but isn't sold anymore, you still can get store credit back. Manufacturer warranties also only cover manufacturer defects, which are very rare and require you to send it off. Also, not all GeekSquad warranties cover accidental handling. Some things, (including all TVs) instead have screen problems covered i.e. bad pixels, power surges, etc etc.. It's just a generally good thing to have if it's an expensive purchase.
I used to work for Best Buy. Absolutely no one gets commission. Ever. Commission stopped more than 10 years ago. If you are willing to buy open box items... do it on the weekend. Most items are 15% off already, but you can negotiate up to 20, or 25%. Absolutely DO buy the protection plan on TVs. ESPECIALLY, Vizio.
I bought a OLED LG C-7 65 inch and bought the 4 year warranty. Well on year three the LG had serious burn in issues, I called geek squad and they gave me what I paid for the set plus free set up and delivery on its replacement, a Samsung Q800T 8K 65 inch QLED set and a new 5 year warranty. Truly One instance where the warranty paid off.
@@thanegotiator I don’t understand, if I brought an item for example a laptop for like 3k and I purchase geek squad protection for 3 years then they will allow me to return the laptop for 3k, or get another laptop at the same price?
@@amogus7928 yes, as long as the plan is a REPLACEMENT plan other then that they’ll attempt to fix it, which in my opinion is still better than the manufacture warranty which will require you to ship it (risking more damage or getting lost in shipment) I’ve done if it can’t be repaired they’ll replace it with the same one or you get a store credit for the purchase price. I generally stay away from the non replacement ones, I’ve replaced several tablets, a few monitors and a few other things they generally ask what the item is doing so they can log it and tell you go get another of hand you a gift card for the purchase amount.
As a former BB employee I'd like to clear up a couple things; 1. You can only haggle with the general manager. No one else can approve price changes outside of a price match 2. There are no commissions for selling geek squad protection, or for anything else, but employees are expected to get plans attached to a certain percent of products where they are available. 3. Protection plans go past the duration of the manufacturer's warranty 4. Plans are worth it if you are moving the product around regularly, or if it has lots of moving parts
Great video but there’s 2 problems with it. First Best Buy sales employees don’t work on commission so they get nothing for selling the Geek Squad Protection or anything else. If you are going to buy a protection plan on a product buy it from Best Buy. Best Buy is widely know in the tech industry to have the best protection plans on the market & it goes above and beyond the manufacture warranty and a lot of other third party warranties. On OLED TVs for example it’s the only plan that covers Burnin. The manufacturers don’t even cover that it also covers power surges. So it’s 100% worth it especially on your expensive purchases. As someone who works at Best Buy I can also tell you that almost every single employee gets the protection on everything they buy. I’ve had to use it multiple times and I’ve seen customers use it a lot to. I even make my family and friends get it on their stuff. When the employees offer it to you it’s not because we benefit from it, it’s because we’ve seen what can happen if your products aren’t covered, and it’s better to be save than sorry.
When I worked at Best Buy, the trucks came once a week. During the holiday season, we would get two trucks per week, Tuesday and Thursday. Yes, prices are negotiable when you're buying multiple big ticket items. Forget the Geek Squad, they're just there to sell. Protection plans are nice even on the items that you mentioned because if they break, you get the full cost that you paid to use towards a similar model item.
I went to BestBuy Saturday and bought the Denon x3700h it was priced at $1299 I showed them Amazon had it for $1199 they took $100 off right away I love that feature. Thanks for video.
I work as a brand ambassador for BB for some time and seen all these in action. I'll advise anyone to go with Geek Squad protection. Sure they not going to fix your phone but they will send you a new one when you pay the deductible. Also with computers it's a must. If they can't fix it and they no longer have the same one in stock. They will give you a voucher for the original price paid. Yes you can negotiate if your dropping big money on there. Buying 5 or 10 Surface Pro books ask to see if they can drop the price. Also the same with open box. Seen and item there for a month or two? Ask if they can drop another $50 or $100 off. Sometimes the dept mgr want to get ride of it and will okay it. Certificates are also good. Order a new microwave there and they offer me $20 in rewards so it's cool. But the main item I thought you would mention about BB is their CC. Usually with purchases over $300 there is no interest for 6 to 18 months. BB really makes its affordable to obtain nice electronic items.
I think the protection plan is actually pretty great! Because they give you the amount you paid for the product twords your next buy, for example, I had the JBL charge 3 and it was a hefty 100 dollars so I got the protection plan and when it started getting slow and cracks sometimes so I took it to a Best Buy and said it is cracking I need a new one, and because they didn’t have any of that model I had 100 dollars twords my next speaker, the warranty was I think 20 at the time, and so I used the 100 to get the charge 4 which was 180 so I didn’t not paid 80 plus the 35 dollar warranty plan again for when this speaker messes up on me next.
Hi I work for Best Buy. A few things about this video. So nobody is commission based. We have sales goals but that’s it. Some times we get rewarded for doing good. Also Geek Squad protection is different per device. Your example with the smart home stuff, say it breaks in the first 4 years, we do an exchange. We can find the same product and price it down to what you paid before and do an even exchange if it’s the same sku number. Or you can put it towards something else entirely. Like on a store credit. So totally worth it. I know I’ve had people come in saying they stopped working and need the gift card but there’s no way for me to test it anyways so I just go through with the transaction. Also not every protection plan includes accidental damage. For example TV’s don’t get accidental damage (ADH) since they often stay stationary. But if the TV had reliably issues or is new technology getting it may be a good idea so that down the line you can get a free repair or exchange for the product. Some of the protection plans are pretty expensive. And some are not worth it. Ask geek squad about a product and it’s reliably before you decide on a plan. People seem to be honest about what’s worth it and what’s not if you ask directly. We don’t benefit much at all from swindling people out of $20 at a time. I’m a huge fan of open box. Not a fan of refurbished products.
I love your videos they’re all great but as a Best Buy employee I know for a fact getting an item without Geek Squad Protections is setting yourself up for failure. The reason being if we no longer sell the item once it becomes damaged we give you a gift card to spend towards a new one. Plus it covers accidental damage
9:00 the price match after the fact is just the return policy. You don’t need to be a rewards member to have that, but I still recommend having one (its free anyways).
Thank you for this, I would love to see you tackle the portable projector market... I am overwhelmed with information and have frozen on which to buy!🥶
I bought a lg cx yesterday and I’m an elite member at bestbuy. I love the tv but I’ve got buyers remorse because i just saw the lg c1 (2021 model) is releasing next week. It’s kinda the same but i want the most current since the prices are the same. I have 30 days to return tv i have now. My question is if i used $500 in cash and $1000 on my debit card, when i return can they do store credit so i can purchase née tv right then or do i have to wait until they refund my debit card the 1000 ? I’ve spent a lot with them but i was kinda scared to go in and say “ hey take this back i want the new one” lol your video gives me confidence.
1. ) You're not wrong on most of what's in this video. The protection plan comes in three forms. The two you want to ask about are the units with accidental protection or the one that is straight up a unit replacement. If a unit is no longer replaceable they will give you a gift card for the value of the product to use in store (minus the cost of the plan). There is and never was commission at bestbuy. 2.) You can haggle at bestbuy. However the items you're likely to get discounts on are open box product in the store. The best way to see these items are of course to go to the local Bestbuy ask to see the open box items.
As a Best Buy associate can confirm some of these but not all. 1: yep the price match is great!! 2: the trucks are diff store to store 3: naaah like sometimes a manager might take 10% off an open box but not off like a bundle BUT sometimes they’ll have deals themselves where you buy a tv, sound bar and sub and you can save X amount of money 4: nah it’s worth it cause if it breaks and we don’t have it or can’t replace it they’ll basically give you credit towards the new one so you don’t have to worry bout dealing with the manufacturer. Like myself I had a tv mess up and they just swapped out the part 5: yeeeass the student deals can be great!! And anyone can sign up! Though they mostly do them round start of school 6: not much comment though I usually recommend just selling one on the online yard sales XD they usually don’t give a whole lot towards it :/ 7: Yee the rewards are dope! Sometimes you can have extra deals, you get points to use in store, plus if you need to return somn and lose your receipt they can look it up under your rewards . 8:And yeah def take advantage of that price adjustment savings!! Just excludes deals of the day 9: oh yeah store pickup is great! Though if ya can do the shipping cause it’s usually faster though if it’s a large tv delivery is free and fast if you are within 50 miles of a Best Buy 10: haven’t really messed with this but aye savings are good
How about doing a best deals at BJ'S wholesale? There's one that's close to my home, but I don't shop there very much so I would like to see a video about them?
Toshiba/Insignia/Dynex are owned by Best Buy. Also best chance to negotiate is end of the month or week after holiday. Also tell them you’ll apply for a credit card if they take 10-15% off the purchase/protection plan. Especially on purchases over $5000 and ESPECIALLY at small stores. Don’t expect negotiations at super stores.
I’ve negotiated huge savings on floor models. One TV they couldn’t find the remote and I negotiated an additional $75 off (off what I already negotiated)...cost me $10 to get the exact remote online.
Yeap, I’ve been a fan of Best Buy since i was a teen and bought my first tv ever there (insignia) it actually is pretty solid tech btw. I’m glad you mentioned the haggle thing, because I always tell people that they are likely to work with you if you’re spending a lot of money. Definitely my choice to shop for electronics/gaming accessories.
If you're buying an open box item, and will also be getting an item or 2 aside from that which are new and in box, ask of they'd fluctuate the price down on the open box item. Because all they have to do is change the "condition" of the item (for example, if buying open box tv that is marked as excellent condition, they might be willing to change the condition instead to "minor scratches" which can knock a significant amount off) but definitely they wont just do it if you're only buying the one item.
With the warranty they will give you the price you paid for the item on a gift card so theoretically you buy the warranty and say it broke in 2 years and get an upgrade. I did this with my ps4. Got a ps4 pro because I got it at 399 and thats how much the pro was
Yup, I used to get my Beats (before they were owned by Apple) switched out all the time under GeekSquad Protection. Went from Solo’s to Studio’s because they dropped in price
@@ChekeredFreak they sent me an email a few weeks ago saying they miscalculated my vacuum cleaner warranty end date. I took it back to the store and they gave me credit so I bought a new Shark
I worked at Bestbuy and as far as protection goes. There is no incentive to the sales person other than keep their jobs. You can definitely negotiate on price when buying appliances or home theater bundles. But also open box items. Sold many pc’s and TVs at reduced pricing because they needed to get them out.
Regarding the Apple trade-in program, if purchased online and done in the same transaction as your purchase, the trade-in box usually ships after your previous device has been delivered. This is so you can set up your new device using your previous device. The payment method used to pay for your order is usually credited the value of your trade-in once it is received and inspected. It is usually pretty quick. If purchased in store, they set up your new device and take your trade-in once complete and again take the trade-in value off your purchase price...Everything else was very helpful.
Disagree with Best Buy warranties on TVs. I've had a huge positive experience when I've had issues with my plasma or 2 of my OLED TVs. If you get a 4 year plan (which typically TV manufacturers only give you a 1 year), and the panel has fuzzy colors, part of the screen malfunctions, doesn't turn on, etc, they will come out and repair or replace parts, the panel, or the entire TV. If that TV isn't available (as new models come along) they will give you what you spent on that TV from 4 years ago as a gift card for you to spend towards another TV. To me, that is HUGE. My plasma gave up the ghost 3 weeks before my warranty ended, and that's how I started my OLED journey. 👍
I personally work for best buy and, about the geek squad protection. The replacement plans are generally worth it since you could just say there is something wrong with it and they will literally just give you another one of the item. And if the item is discontinued or a newer version is out they will compensate you with store credit or that newer product. I did the exact thing with a gaming mouse when the version i had had been discontinued
You are a funny guy. I really enjoy your videos. I watch them even if I don't usually shop at the stores you are talking about just to see what you have in store for us. No pun intended.
I walked into a Best Buy on Halloween about 15 years ago, fresh back from a deployment overseas & bought an Xbox 360, the matching Pioneer audio setup, & then told this blue M&M, "I'll tell you what, instead of the Monster cables, I'll buy your store brand stuff & a couple games too if you can hook me up with an additional discount on top of my military discount." And that's how I got HDMI & audio cables for free.
I used to work for Best Buy many years ago. Their policy might have changed, but they used to not have any kind of direct sales commission. However, they do issue bonuses if the entire meets quota on sales figured in each department.
I once brought a Samsung floor model Fridge and I asked if they would throw in the protection plan in with the purchase and they did with free delivery, so I got the floor sale discount, my military discount, free delivery and the 3 yr protection plan for under $1200 after taxes. Mind you it was it was stainless steel fridge french door with bottom freezer, great deal!
Manufacturer LIMITED warranties are only one year so if something goes wrong, you have to deal with them directly. So, having a Geek Squad warranty will actually benefit you. If you spend $1000 on a TV and $200 on Geek Squad Protection and it stops working year two, if they cannot fix it, they will replace it for you. I don’t know about you but I’m perfectly fine spending money on a plan that cover 100% of repairs/replacement. Without that coverage, you have to either shell out $$$ repairing it or buy a new TV
Just so you know the 4 year replacement protection plan gives you the credit back to spend on a like item. So you would get 69 dollars to spend on a new model etc
Negotiate on open box’s! I asked to check a price of an open box tv, the manager was standing there, and walked through all the open boxes she was able to go down more on without me even really asking!
In my experience , if you are making a larger purchase with a lot of items, you may be able to speak to a manager about receiving a discount on the price of accessories, but you generally will not receive any sort of discounts on new big box products like appliances or TVs. For open box items, however, you may have luck receiving discounts on larger products as well. If you make a valid argument in a nice manner.
Hi Matt I'm not sure if you're watching comments on this video anymore, but you may want to amend the Best Buy price match and give more clarity in a future video. I personally tried to price match an exact product from Amazon and management informed me that they ONLY price match when Amazon itself is the seller. So if you're trying to buy Galaxy Buds on amazon due to a good sale and want to price match at Best Buy, they will only do so if Amazon themselves are the seller. This happened to me and because Samsung was selling the product ON Amazon, they rejected the price match.
Another tip, if your buying something expensive and don’t have a Best Buy card, ask if they have offers to set one up. Every customer who applies for a Best Buy card makes Best Buy 300$. Therefore if you buy a 1500$ laptop, ask for a 150-200 off and they will do it
I buy a lot of stuff from Best Buy. Here are couple things from my experience. 1) if you want to buy small appliances and use all the time (literally all day all night) like my portable ice maker. I keep it running all the time, better to get geek squad warranty. It always breaks within 2 years and I get replacement all the time. I just have to pay geek squad warranty around 10-15 bucks or so. 2) free store pick up. I was trying to save the shipping package and reduce waste by choosing pick up option for small items. But lately I experienced unfriendly service, line was too long. So I do free shipping instead because I’m elite member.
I have successfully negotiated at Best Buy. I had a bad experience no one wanted to help me and I’m in sales so I went in with the I’m getting a better deal mentality. And got 10% off 2 TVs.
If you enjoyed this video, please give it a THUMBS UP and SHARE the video with a friend as it helps me in CZcams algorithm! 😀 What are your tips when it comes to Best Buy?
👇 COMMENT BELOW 👇
I live in Edinburgh, Scotland so cant make use ( directly ) of your tips BUT I love your style so much I watch your vids and can absorb the underlying themes. But honestly, your videos wake me up and cheer me up. Thanks!
You should do a video on Brandsmart USA.. I would love to know more about their deals. Thanks so much👍
Hey, best buy employee here. Just so you know, if anything with the geek squad protection has replacement on it, you can just go into the best buy on the final year of the replacement and just say its defective in whatever way and they will give you the store credit of whatever you paid for that product. This means you can just upgrade lets say headphones 3 years down the line at only the cost of the protection. Just a tip that I think you should revise in a comment or say in a later vid.
So join rewards but don’t buy GSP?
Apple laptop tell me where to get the best deal
I’m a bestbuy employee. For secret number 1, I can say that nobody looks at the 25 mile radius, but as far as matching amazon, we only match the price if it is shipped and sold by amazon. Not sold by “company” and fulfilled by amazon.
Second, stocking actually happens All week long, the trucks come Monday and Thursday.
Bestbuy owns insignia, dynex, rocket fish, and monster cables.
Geek squad offers total tech service as a protective plan: it is a one time payment and covers almost anything you buy, it’s actually worth it. They make no commission on anything sold in store. Best Buy is not commission based at all, whether it’s in mobile, pc, or geek squad, etc
I work in mobile and I get 10 new line and 5$ on each upgrade but I’m a Verzion advisor
@@bwood30juggs96 all employees who sell in mobile regardless on vpl employee or not get either $5 or $10 on upgrades and new lines, the verizon spot is actually kind of nice because for every verizon upgrade/new line done you get a small cut i think somewhere around $2? if your wokring or not lol.
Hello everyone Best Buy employee here confirming stuff in this video: Price Match Guarantee has to have the exact same model number otherwise we cannot price match it this is however at managers discretion, truck delivery varies by store it's typically Tuesday and Thursday when they arrive, unfortunately negotiations typically never works at any store regardless if product is discontinued or is our brand unless it's open-box or the packaging is damaged, yes geek squad protection only get it for what you think you will break and no we don't get commission for anything we sell we use to get bonuses but since they made everyone's wages 15/hr. they removed the bonus so us employees no longer have incentive to sell our services, majority of are student deals are only during the summer time and anyone can apply for it, the normal rewards status is 15 day return/price match/exchange policy elite is a 30 day and elite plus is 45 days.
I’m a Best Buy employee as well and we don’t get any commissions. As far as the replacement gsp plan if we don’t have the product we can give you a gift card for what you paid.
I am also a Bestbuy Employee the reasons not to get the Geek Squad Protection are not accurate. The manufactures warrantee only covers 1 year and only covers defects that evidently Occur during manufacturing. If you have a tv why would you want to mail it to for instance Sony, for days. When you can conveniently take it to your nearest Best Buy. If the damage is within the protection plan, we will try to repair, return to manufacturor on your behalf or get an exchange/gift card for the money you spent as store credit. You are not forced to buy the same brand, model or even item with that credit. It is understandable if you no longer want the same product. Paying $10 for protection kn anything over $55 dollars is a steal because these products usually receive eligibility for exchange over a repair. And within a 2 year period you might have the product laying around and literally just got $45 in credit for an upgrade or replacement because nothing is built to last now a days
Does the price match guarantee also include Black Friday sales
Justin Ritter no
Best buy forloughed employee here, best buy the best geek squad protection plan. It's also best to purchase the protection plan because if anything happens Best Buy usually fix the item or just replace it. Or give the customer what they paid for the product on a gift card. So definitely, I will always and even more since I'm not working there still always purchase the geek squad protection plan. I'm being as honest as I be here.
Oh you should totally do “best student/educator deals” and “best military/first responders deals” videos
That sounds like a really great idea!
Great idea Bret!
I agree 👍 💯 👏
@@thedealguy if you can do a Canadian edition of the millitary discounts that would be great. We dont have as many options....
Best Buy would be on neither of these lists
Actually with the geek squad protection (I work at Best Buy) if the item is discontinued after a few years we give the amount you payed for it back to you in store credit to buy the latest model
How many years of warranty do you recommend for this?
Also as a former employee, I would say not to get it unless it’s a very pricey item like laptops or TV’s. If you choose to do then I’d say 3 years because it’s gives the sales people more room to discount accessories
@@Drummersatx the number of years of the warranty will depends on the item. Usually GSP plan offers 2, 3 or even 5 years.
Hello. I’ve worked for Best Buy for 6 years. 4 of those years were Inventory and the last 2 have been with Geeksquad home theater. Truck schedules vary from store to store and the morning they get there they usually get down stocked that day. As for the geek squad protection, I can only speak on TVs. You’re gonna want to buy the warranty. While it’s true Samsung, Sony and Vizio etc have their own warrantees they don’t cover uninstallation and reinstallation of the TV and anything you may have connected to the Tv. It can be as simple as just a cable box or as complex as a whole home theater system connected with smart home accessories. I have been to countless homes were clients have had to pay us just to take down the TV so that Samsung or Sony can put in the part and then pay us again to put the TV back up because those manufacturer’s won’t do that. The thing with these new TVs is that they’re basically smart phones. A lot of software is going in and not all the software is stable which can cause certain things to mess up with in the TV. And that’s where most of our repairs come in, main boards and power boards.
Over the years I have purchased many, many items from BB. I have unsuccessfully negotiated a few times but my last experience purchasing a floor model LG washer was an absolute steal. The washer had a couple of scratches which turned into great savings for me. I touched those little scratches up and voila...presto...I got a great deal and the associate did everything they could to make sure I got a deal. My advice if you want an appliance is find a floor model closeout, look for scratches and ask for a better price.
Great tip!
Pro Tip: Scratch the floor model you want with your keys then point out that there are scratches on it when negotiating
@@urano4810 this is why most stores don't sell the floor model until the product is discontinued.
@@urano4810
Beware of the hidden cameras everywhere... 😉
@@thedealguy it contradicts your "tip"
I work for Best Buy part time. These are some great things that you have provided to us. Also with the Amazon make sure that it's sold and fulfilled by Amazon or they won't price match it. And let's not forget Best Buy's Deal Of The Day. Great items great discounts and it changes every day.
That’s important info! Thanks!
I've worked in Amazon for a couple of years and now working in Bestbuy. I should say I would highly suggest to buy an item sold and fulfilled by Amazon to benefit the good service from the company. And for Bestbuy, you should have to purchase GSP along with the item or purchase Total Tech Support as a guarantee that you can save your penny and would experience a good service.😀😊
Love your channel, as somebody that works for Best Buy, I can tell you most of what you said is true with the exception of how we handle our warranties, our protection plans are much more Beneficial to the customer than any type of manufactures warranty would be, obviously it’s your choice that you May or may not want to protect yourself Against issues you might have but the sad truth of it is is that the Electronics are made very cheaply and rely heavily on a control board that is very finicky when it comes to power and things like power surges. Plus usually if we can’t fix the item, Ie Smart home electronics, those protection plans are essentially replacement plans, we give you store credit back to put towards whatever product is available at that point.
Anyway I love the channel, I’m always looking for deals that Best Buy may not have.
If it breaks on year 3, you get the updated model or even just credit for the price you paid for it....
Agreed with mostly everything besides the Extended Protection Plan. Many times I've bought the Plans which i never gotta go to the manufacturer at all. Just walk into my local best buy and they help right there.
As a current employee, I agree with most of this (also we tell people these “secrets”). Get the protect plan! It’s not just a replacement we give you money back. If it’s a computer, we repair it, replace it, or refund it. I promise it’s worth it. We do not make commission ever! We just genuinely recommend it.
Yes! I had them price match crutchfield for a new car stereo, and it included free install, ended up being a great deal!
I am a BestBuy Ex-employee. Great video, i just have a couple of comments.
For 3, that is right, just ask for a manager
For 4, i disagree, cause the price you pay for the product can be refunded as store credit. Meaning you can buy a product with 4 years geek squad plan, and after 3 and half years just go and say that the battery doesn't hold charge or anything like that and you will be offered a replacement or store credit. You also should get it for sounds bars just in case they stop working, or a speaker might blow out.
I only buy geek squad protection on printers and wireless routers.
For home theater products, the protection plan is a sendout for repair. The only true replacement plans are GSP-R and apply primarily to small electronics which Geek Squad cannot send out for repair.
Thank you for the awesome videos!
I run a business where I basically print every single day almost all day long, I use 3 different printers and always get the protection plan because I know for fact that it will only last 6-8 months printing with the quality I need.
When It's time I just take it to the store and exchange it for a new one, I purchase a new protection plan for the replacement and have a brand new printer every 6 months for $20 - $25, retails $250 - $300
I've done this multiple times with all my printers without any issues.
Geeksquad protection is worth paying for on items. What you forgot to mention is if they don't have the item you purchased and it's unable to be fixed, they issue you a store credit of the value of the item you purchased to put towards a new item. Whether a like item or a completely different one. You can also use the Greek squad protection over the manufacturer warranty since companies can take forever ESPECIALLY during a pandemic, you can utilize their protection plan.
when I was a bb employee, I was told to tell customers this regarding geek squad: if bb can't fix it, they will replace it. If it's an outdated model, bb will give you a brand new, comparable updated model
I bought the geek squad protection on my new $1500 phone. 7 months later someone stole my phone. And best buy gave me a store credit of $1084 store credit to replace it no questions asked. I bought a new phone and my previous protection also covered it when my husband in anger shattered the phone. The geek squad said they've never seen a note 10 plus so damaged and they sent me a new phone. I definitely suggest buying the protection
Thanks for the advice guys
I bought a open box tv from Best Buy before. It was missing the stand, they threw in a wall mount for free.
Hey there, I use to work at a Bestbuy for 5years.ish, so I've seen alot. This video is pretty much spot on! This hit home lol love the video but just 1 or 2 thing's.
✏ If the item has "replacement(GSP-R)" and not "service (GPS-S)", get it...I'd rather use the credits that I bought the first item with onto the new one. Got an xbox1s for $200, 3yrs later used the credits on an xbox1x then priced matched for $275...save and reused $200.
✏Restocking on tuesdays or Wednesday's is the large restock and Thursday is random for bigger items and some smaller items for the weekend. (Just be mindful of asking an employee to go dig for it lol)
✏Bonus✏
Go for the open box item's(in store). That's where you can save a few $1's or even $100's because you can test it out there and if you're planning on getting other stuff you can definitely talk to them about knocking off more of the sticker price.
If I tried negotiating with them, I would probably end up paying 10% more.
I know right. I'm so terribly shy & I hate seeming like an asshole 😂😂
Same 🤣
😭
Best Buy doesn’t negotiate. It’s a retail store. Your lucky if can
@@dannyspangberg5147 watch the video fool
The geek squad protection is amazing tho no lie ...my qled messed up and Samsung didn’t want to cover it but the warranty did ...hard to spend $1599 on a tv and be up to the manufacturer discretion for warranty so I’m glad I bought it
Woohoo!
Samsung doesn’t make OLED tvs. Do you mean QLED?
David Wright yea totally sorry it was a q80 that I had
That's a good thing to know. We are from GeekSquad team. We are happy to serve you! 😀
I want to clear some things up, from a Best buy employee. There are only a few people that make commission, and those are the in home sales advisors that meet with clients at their home, and they'll work in the stores sometimes. 95% of people you see selling on the floor don't make commission, or bonuses. Hell, corporate is only giving out 3% yearly raises now regardless of performance.
Also, we don't negotiate the prices on new in box items, and we never have, at least in my district/store. There are only three circumstances where we give discounts. One, open box items. I'm more than happy to grab a manager to shave some $ off an open box since we usually try to get rid of those things, they clutter up my department so I just want to see them gone! Two, if an order you placed got screwed up/damaged on delivery and getting another of the same item is backordered, we'll try to shave off some of the price on a higher model. Or we will just take 50 or 100 off just for the trouble. Three, if you sign up for the Best Buy card and are spending a decent amount of money, on certain accessories a manager might take 10% off. But if you come up to me wanting to buy a new TV and demand to negotiate on price, I'll probably just walk away since it's a waste of my time, managers won't just give out discounts just because you want one.
Dude you should read Put My Numbers On That. The book is hilarious. You’ll anyone who’s worked retail will relate.
I recently bought a 50" 4k tv for $150 and it came with a free Google thing that provides sound effects when I read certain story books to my granddaughter. It was an awesome buy. Clearance sales are the best kind imo.
Geek Squad agent here. Buying Geek Squad Protection (GSP) is great but depends on certain products. Buying the "Geek Squad Replacement Plan" (GSP-R) is by far the best, and it typically applies to products like headphones, accessories (even computer monitors), or smart home stuff. Basically, this is fulfilled through Customer Service, and if you just say "eh, stopped working", you get a full refund in-store credit. Otherwise, GSP for bigger items, like televisions and laptops, follow a repair program. Basically, we fix it for free, but you gotta be patient in giving us time to do so. This latter plan is a mixed bag if you are impatient, but if we can't fix it, you also get in-store credit for the item if it is not fixable.
I’m an employee with Best Buy. I definitely disagree with number 4. I always suggest getting it on big ticket items like tv’s and appliances. Along with speakers and laptops. I’ve done the repairs personally and if the repairs are to much they will replace it. You don’t want to ever repair the panel on a tv they cost a lot. Sometimes more then the tv is worth. Speakers if you blow them they replace them. Plenty of benefits but they are pricey.
My tv picture went white. The color Slowly started flicking two weeks ago. Geek squad coverage till 2/24. Any idea what that can cost to fix out of pocket? Calling in the morning to make an appointment
@@Letmetellu4842 shouldn't cost you anything, you paid for the protection. Only items with service fees are normally mobile related items.
Love you sir...you're the Howard Wolowitz , nerd , of electronics discounts .
This gentleman has spent days "stalking" stores' stocking schedule and owns it completely. Love it.
Others in my family were shopping for a tv when we were, we all ended up buying the same tv (70 inch I think) and I think we got about 150-200 off each tv.
Yes I agree with another person... You should totally do a EMS/FIRE/PD VIDEO... I know we bust our butts out there especially at this time and having pointers on where to honor how to get to other sites would be great♥️♥️♥️♥️♥️
Hi, I work for Best Buy, and I'm leaving some comments here.
1. The primary deal with price matching is that the item you're looking to price match must also be in stock and shipped/sold by the place you're comparing from. So for example: On Amazon, the item needs to be the exact model, in stock, and shipped and sold BY Amazon otherwise BBY will not price match.
2. Restocking schedules aren't the same with each store and anyone other than people working in the warehouses won't know what's coming in. If you're looking for an item and you want it asap and it's NOT sold out, we can absolutely place an order for you so you're ahead of the curve of other potential buyers when an item you have your eye on arrives to the store.
3. I've never had anyone try to negotiate with me but it's not to say it isn't possible PRIMARILY with cosmetically damaged boxes for items. Open box/geek squad refurbished prices are set in stone and cannot be changed unless said item was improperly labeled in its condition.
4. GSP is great for a number of reasons and often times customers don't understand the full picture. Sure, an item can be discontinued, but we issue a store credit in those cases or if the customer simply doesn't want an equal replacement item. We can also use the credit in the same transaction towards literally anything else and refund the difference (most likely to store credit). ADH (accidental handling) doesn't always mean drops or spills but anything unintended during normal operation. It also offers customers an easy physical and in most cases same day transaction vs spending days or weeks on end with support lines for each manufacturer. Also, some manufacturer warranties can be used with Geek Squad but those should be researched (in cases like fixing product). Of course, if you're confident you won't accidently cause any damage or you're 100% sure you won't run into any errors with using your product, go without GSP. Just like the return policy, you typically have 15 days to decide if you want to add protection anyway, so there isn't any reason to make any rash decisions right away.
5. Student deals are great, make sure you're signed up first so you're notified on sales and deals we have :).
6. The trade in program is awesome, and it is possible to order a new product (like an iPad in this example) and do a trade in at the same time. It will use the credit from the trade in towards the purchase of your order which makes one stop easy for everyone. With a BBY account, you can even start an estimate online which can be continued in store. Employees working at customer service will then evaluate the condition of the product themselves and produce the most accurate estimate to you. Please keep in mind that not every item will have value especially with older items (we would just then recommend to recycle if you really didn't want it) and the item will need to be factory reset before we accept it.
7. Nothing to add on here :).
8. Haven't had much experience with this other than the standard 15 day adjustment where if between the date of purchase and 15 days after, you see a deal for said item, we can price match the deal and the difference is automatically refunded.
9. I've very rarely seen shipping fees only if the customer wanted the item earlier or if we needed to order directly from a vender. I'm not on the sales floor that often so it might be why I never see it but this video is two years old so things might've changed with this since then.
10. Clearance and open box frequently change! Check every once in a while as items you see one day may not be the same in a few weeks. Not sure what else to comment on that one lol.
If anyone happens to have any questions I'd be happy to answer them, I literally do that all day anyway so even if it's something silly send a reply my way.
The kindness and honesty in your request to subscribe this time in particular won me over
I work for Best Buy so let’s see 1. Correct price match 2. Correct restocking 3. Insignia brands (maybe) 4. Your get the upgrade minus the price you pay. Protection is worth it. Geek squad protection for computers are the best. It includes Accidental. 5. ( not sure what his talking about. 6. Trade in yes but shop around. .. 7. Rewards he’ll yeah 8. Extra return period. 8. Store pick yes but some items need to be excluded. And no more curb side winter is coming. 9. Open box yes depends on the item.
Absolutely
I didn't know Insignia was a Best Buy store brand. Thanks for that leverage.
So is Dynex, Platinum and Rocketfish.
This is SOMETHING THAT MOTIVATES ME. Thanks for the video deal guy..
Yes, I was able to negotiate 3 times, at 3 different stores, every time was open-box and store display items, the first item was discontinued and was originally sold for $1200, they were selling the open-box for $750, I found the same item online new for $650, the manager ended up dropping the price to $550... The other times the savings were not that expressive but they were missing accessories and manuals and I negotiated the price down a bit more than the replacement accessories would cost.
I always do price match when the same item is available at amazon
Same always find an open box of whatever I'm looking for and ask for a lil more. New H/U was for 450 got it for 320. Missing wires. The installer gave me the wires. Bought a kicker amp was 250 got it 150. And then last week the new gopro 9 went on sale and I copped the open box so instead of 450 it was 330ish I added the 2 year protection. People are sleep on best buy
ON OPEN BOX. means a returned product BEST BUY I reselling
I will always buy the protection plan on a smart tv because two of the WiFi chips in two separate TVs I purchased fried after 1 year. Most tv warranties from manufactures are only 1 year
Make sure your TV's have proper ventilation sometimes they overheat easily they are basically mini computers now
That's so true. I'm from GeekSquad. I would highly suggest to have GSP for your appliance. We will be doing our very best to happily serve you.😊
@@cheskapetallar5028 only one I don’t recommend is the GSP for MacBooks because they screwed me. They wouldn’t cover my laptop when I slipped on ice and it shattered.
@@NebUlaDeigns proper ventilation? It’s mounted to a bracket on my wall that comes off the wall, the rooms they were in only get to 67 degrees. There was no reason it could have overheated.
Agh. I stink at "haggling." My ex husband would be my wing man, but I need to put my big girl pants on and try!
I've used the Geek Squad a lot, but often what I needed done, wasn't covered by the Geek Squad coverage. The warranty did cover some things though~including when my Surface got smashed falling off a lighting board...
After really sitting down and reading what's covered(and not covered) with GS. With the rewards program, MAKE SURE the sales associate gives you credit on your rewards account when you buy something! They don't always remember to do that.
These tips are useful. Best Buy is my favorite store 👍🏽
Thanks for watching!
I love these videos and got a kick outta this one because I worked at bestbuy for 8 yrs. The scheduling of downstocking I can support but up to when I left in 2013 we did not get commission for service plans. I do recommend it on tvs though because I've had an Insignia tv die 3 years in and they gave me a gift card for all I spent on the tv and I was able to get the same tv for a discounted rate and use the extra money for the new service plan. The initial tv purchase happened 4 years after leaving the store.
Glad to have you here Mike. Thanks for the employee secrets 😀
@@thedealguy no worries
Thank you for the clearance information, I'm on a tight budget but am looking to buy a new computer. Also thanks for the clearance tip on Amazon products. I was able to buy a box of 96 embroidery floss plus other items for $25 when each floss costs between 50-65 cents during the quarantine. I make my Christmas gifts so this was a great deal. Keep up the good work. :)
Barbara Rey-Constantin for the love of god DONT buy a pc build one it’s cheaper, gives you better selection and more freedom and is fun and teaches a lesson on how to build pc’s my friend bought a prebuilt 2 years ago For like 700 and it had a 1050ti he has to upgrade after 2 years because he bought an overpriced piece of junk
Hey Deal Guy! I founded you 5 days ago . I have been binge watching you. Hoping you get to 1mill soon. Thank you.. I have never liked going into the store. I get everything to my home. Or the pick up.
Generally speaking; rule of thumb is Skip extended protection plans for purchases under $500. For instance if shopping an OLED; LG and Sony will not cover burn in; but Geek squad will. I also use to recommend extended warranties on scratch and dent or open box purchases, as manufacture warranty is only good for 1 year.
LG will almost always replace a panel with burn in, they'll often do it even if the TV is out of warranty. I am in an OLED subreddit and it seems that the instances when they are unwilling to replace a panel will burn in are a slim minority. I cannot speak for Sony.
I used to be a shopper for Best Buy in the West Coast market / Arizona. My job was to walk into every competitor, compare their prices to our own ... then go back to the office, and where a competitor had a lower price, I would lower Best Buys price ... ending in .97. There was no other competitor who was as aggressive as Best Buy in pricing ... to make sure that the price on the shelf was the lowest price available. My 8 hour day, consisted of two shops at two competitors, 5 days a week .... in Phoenix .... different competitors, and even different stores in different areas of the Phoenix Market. Once a month, I would go down to Tucson, and shop the competitors there. Our shopping staff consisted of 4 shoppers, all doing the same thing I was doing, and a manager ... and we worked out of the district office in Phoenix. There were shoppers in LA (who also shopped San Diego) and shoppers in the San Francisco area. A bigger market had more shoppers ... and we shopped 7 days a week. One shopper would work Wed thru Sun ... then rotate. It was a fun job, paid decently ... the biggest problem, is we technically were spies for Best Buy ... and when specific competitors (Fry's Electronics) found out what we were doing, they would kick us out of the store ... so we wore costumes, changing our appearance ... would write in a pad, or a voice recorder in our pocket with a hidden collar microphone ... once I gave all the prices over a cell phone, to my manager back at the office. You had to know the competitors, know what products Best Buy carried, from what appliances, to what sound card for your computer that they carried ... so you could get the prices, and compare to our prices to adjust them.
Geek Squad for mobile phones is amazing. AMAZING.
Sure, we are @BestbuyGeekSquad. Happily serving you! 😊❤
Hey ex best buy employee here. Most of what you said is correct. However 100% get the warranty if your getting any major electronics. Computers, tvs, cameras, consoles etc. The manufacturer warranty is 100% out of the box warranty and it sucks. Always ask what the warranty covers because you might be amazed and all the stuff is covered. Inventory days vary from store to store. As does trying to haggle prices, usually I only saw people successfully haggle prices when they were buying alot of big expensive items at one time, were regular big buyers, it was on an open box item or if we only had one of that item left and the box was a bit damaged sometimes they take like 10 bucks off. If you really want to try to negotiate on purchases try it on open box items since those are the items the store usually wants to get rid of the most you will have alot more luck.
I bought a 2016 55" LG OLED E6P in January of 2017 and got burn-in a little under 3 years despite the fact that I babysat that set every day!
I had a tv stop working on me about 20 years ago and had to buy a new one because I chose not to buy the extended warranty and learned my lesson about purchasing one when it comes to TV's.
Getting back to the LG OLED, I had purchased the 5 year Geek Squad Protection, called Best Buy, they sent someone to verify it was burn-in, they called me the following day to give me store credit for the amount I spent on the OLED!
In addition, I asked them what are they going to do with my OLED (which was and still is very watchable) and they said they're going to throw it away. When I asked if I could keep it they said YEAH!
I still have it and enjoy watching it every day! So I would definitely recommend the Geek Squad Protection as this was the second time this had happened to me. Best Buy is one if not the only company (not 100% sure) that covers burn-in. LG DOES NOT!
Hope this helps. Good luck and happy shopping!
I work at Best Buy and we get trucks in Friday (put out same day) and we update pricing on Mondays. To my knowledge, most stores also update pricing on Mondays. We tend to help out customers as much as possible by getting them the best deal possible. Our store pickup is the best I’ve ever encountered. When I work at the front of the store, I constantly hear people talking about how fast and easy the store pickup is. I even heard it today in fact
I used to work for BestBuy and we are not commissioned on you buying the GSP (geekSquad protection plan) with that said I would recommend buying it on appliances and or TV’s if they go defective they will fix and and if they cannot fix it they will replace it(all included in the GSP price). Oh and laptops if you have kids definitely buy it lol. I am not getting paid to say this, I no longer work for BestBuy and I am simply making a recommendation so please do not feel like I am telling you to buy buy buy. Anyhow love the video.
Thank you for your amazing comment Kimberly!! You are helping my viewers with your great advice!
I am a geek squad home theatre agent. While I understand not buying the geek squad protection on a sound at for example, I repaid 2-4 TVs a day. While this is generally not very hard, where the warranty becomes worth it is when you replace parts. On bigger TVs from reputable brands, it’s not uncommon to replace a part that is $400-$600. And if a panel goes out, it can be cheaper to just buy a new tv. However with the warranty it’ll either be repaired or exchanged depending on the availability and cos effectiveness of parts
Never, and I mean NEVER skip on a protection plan for a tv!
I bought s Samsung TV in 2014 and it's still working like new. Why spend extra money?
@@crisem7642 because they don’t make TVs like that anymore. Coming from someone that actually works at Best Buy
I have negotiated with Best Buy before especially with open box items!
Thank you, Matt! We are going to Best Buy today to see why having problems with zoom on our 5 year old laptop. We didn’t know there may be a trade in value!
Most laptops won’t have a trade in except for the major ones or apple products
Best Buy employee here. In regards to the warranties, there's a whole lot of misinformation. For starters, if the item is covered but isn't sold anymore, you still can get store credit back. Manufacturer warranties also only cover manufacturer defects, which are very rare and require you to send it off. Also, not all GeekSquad warranties cover accidental handling. Some things, (including all TVs) instead have screen problems covered i.e. bad pixels, power surges, etc etc.. It's just a generally good thing to have if it's an expensive purchase.
I used to work for Best Buy. Absolutely no one gets commission. Ever. Commission stopped more than 10 years ago. If you are willing to buy open box items... do it on the weekend. Most items are 15% off already, but you can negotiate up to 20, or 25%. Absolutely DO buy the protection plan on TVs. ESPECIALLY, Vizio.
I bought a OLED LG C-7 65 inch and bought the 4 year warranty. Well on year three the LG had serious burn in issues, I called geek squad and they gave me what I paid for the set plus free set up and delivery on its replacement, a Samsung Q800T 8K 65 inch QLED set and a new 5 year warranty. Truly One instance where the warranty paid off.
yeah sorry, you're totally off on those Geek Squad protection plans...
Yep the GSP is an easy way to upgrade🤷🏽♂️ IJS…
i personally don't see the point of geek squad, kind of defeats the purpose of saving money imo
@@thanegotiator I don’t understand, if I brought an item for example a laptop for like 3k and I purchase geek squad protection for 3 years then they will allow me to return the laptop for 3k, or get another laptop at the same price?
@@amogus7928 yes, as long as the plan is a REPLACEMENT plan other then that they’ll attempt to fix it, which in my opinion is still better than the manufacture warranty which will require you to ship it (risking more damage or getting lost in shipment)
I’ve done if it can’t be repaired they’ll replace it with the same one or you get a store credit for the purchase price. I generally stay away from the non replacement ones, I’ve replaced several tablets, a few monitors and a few other things they generally ask what the item is doing so they can log it and tell you go get another of hand you a gift card for the purchase amount.
Thanks Matt for the great info a lot of it I did not know. Thanks again!!!
Thanks for watching Terry!
As a former BB employee I'd like to clear up a couple things;
1. You can only haggle with the general manager. No one else can approve price changes outside of a price match
2. There are no commissions for selling geek squad protection, or for anything else, but employees are expected to get plans attached to a certain percent of products where they are available.
3. Protection plans go past the duration of the manufacturer's warranty
4. Plans are worth it if you are moving the product around regularly, or if it has lots of moving parts
Soooooo I fully work for Best Buy I’ve been employed with them for about 5 yrs lol I can CONFIDENTLY say this info is 40% correct at best
Great video but there’s 2 problems with it. First Best Buy sales employees don’t work on commission so they get nothing for selling the Geek Squad Protection or anything else. If you are going to buy a protection plan on a product buy it from Best Buy. Best Buy is widely know in the tech industry to have the best protection plans on the market & it goes above and beyond the manufacture warranty and a lot of other third party warranties. On OLED TVs for example it’s the only plan that covers Burnin. The manufacturers don’t even cover that it also covers power surges. So it’s 100% worth it especially on your expensive purchases. As someone who works at Best Buy I can also tell you that almost every single employee gets the protection on everything they buy. I’ve had to use it multiple times and I’ve seen customers use it a lot to. I even make my family and friends get it on their stuff. When the employees offer it to you it’s not because we benefit from it, it’s because we’ve seen what can happen if your products aren’t covered, and it’s better to be save than sorry.
When I worked at Best Buy, the trucks came once a week. During the holiday season, we would get two trucks per week, Tuesday and Thursday.
Yes, prices are negotiable when you're buying multiple big ticket items.
Forget the Geek Squad, they're just there to sell.
Protection plans are nice even on the items that you mentioned because if they break, you get the full cost that you paid to use towards a similar model item.
I went to BestBuy Saturday and bought the Denon x3700h it was priced at $1299 I showed them Amazon had it for $1199 they took $100 off right away I love that feature. Thanks for video.
I work as a brand ambassador for BB for some time and seen all these in action.
I'll advise anyone to go with Geek Squad protection. Sure they not going to fix your phone but they will send you a new one when you pay the deductible. Also with computers it's a must. If they can't fix it and they no longer have the same one in stock. They will give you a voucher for the original price paid.
Yes you can negotiate if your dropping big money on there. Buying 5 or 10 Surface Pro books ask to see if they can drop the price. Also the same with open box. Seen and item there for a month or two? Ask if they can drop another $50 or $100 off. Sometimes the dept mgr want to get ride of it and will okay it.
Certificates are also good. Order a new microwave there and they offer me $20 in rewards so it's cool. But the main item I thought you would mention about BB is their CC. Usually with purchases over $300 there is no interest for 6 to 18 months. BB really makes its affordable to obtain nice electronic items.
I think the protection plan is actually pretty great! Because they give you the amount you paid for the product twords your next buy, for example, I had the JBL charge 3 and it was a hefty 100 dollars so I got the protection plan and when it started getting slow and cracks sometimes so I took it to a Best Buy and said it is cracking I need a new one, and because they didn’t have any of that model I had 100 dollars twords my next speaker, the warranty was I think 20 at the time, and so I used the 100 to get the charge 4 which was 180 so I didn’t not paid 80 plus the 35 dollar warranty plan again for when this speaker messes up on me next.
Hi I work for Best Buy. A few things about this video. So nobody is commission based. We have sales goals but that’s it. Some times we get rewarded for doing good. Also Geek Squad protection is different per device. Your example with the smart home stuff, say it breaks in the first 4 years, we do an exchange. We can find the same product and price it down to what you paid before and do an even exchange if it’s the same sku number. Or you can put it towards something else entirely. Like on a store credit. So totally worth it. I know I’ve had people come in saying they stopped working and need the gift card but there’s no way for me to test it anyways so I just go through with the transaction. Also not every protection plan includes accidental damage. For example TV’s don’t get accidental damage (ADH) since they often stay stationary. But if the TV had reliably issues or is new technology getting it may be a good idea so that down the line you can get a free repair or exchange for the product. Some of the protection plans are pretty expensive. And some are not worth it. Ask geek squad about a product and it’s reliably before you decide on a plan. People seem to be honest about what’s worth it and what’s not if you ask directly. We don’t benefit much at all from swindling people out of $20 at a time. I’m a huge fan of open box. Not a fan of refurbished products.
I love your videos they’re all great but as a Best Buy employee I know for a fact getting an item without Geek Squad Protections is setting yourself up for failure. The reason being if we no longer sell the item once it becomes damaged we give you a gift card to spend towards a new one. Plus it covers accidental damage
I love your channel! You always have some amazing tips.
I appreciate that Chris!
9:00 the price match after the fact is just the return policy. You don’t need to be a rewards member to have that, but I still recommend having one (its free anyways).
Thank you for this, I would love to see you tackle the portable projector market... I am overwhelmed with information and have frozen on which to buy!🥶
I bought a lg cx yesterday and I’m an elite member at bestbuy. I love the tv but I’ve got buyers remorse because i just saw the lg c1 (2021 model) is releasing next week. It’s kinda the same but i want the most current since the prices are the same. I have 30 days to return tv i have now. My question is if i used $500 in cash and $1000 on my debit card, when i return can they do store credit so i can purchase née tv right then or do i have to wait until they refund my debit card the 1000 ? I’ve spent a lot with them but i was kinda scared to go in and say “ hey take this back i want the new one” lol your video gives me confidence.
1. ) You're not wrong on most of what's in this video. The protection plan comes in three forms. The two you want to ask about are the units with accidental protection or the one that is straight up a unit replacement. If a unit is no longer replaceable they will give you a gift card for the value of the product to use in store (minus the cost of the plan). There is and never was commission at bestbuy.
2.) You can haggle at bestbuy. However the items you're likely to get discounts on are open box product in the store. The best way to see these items are of course to go to the local Bestbuy ask to see the open box items.
As a Best Buy associate can confirm some of these but not all.
1: yep the price match is great!!
2: the trucks are diff store to store
3: naaah like sometimes a manager might take 10% off an open box but not off like a bundle BUT sometimes they’ll have deals themselves where you buy a tv, sound bar and sub and you can save X amount of money
4: nah it’s worth it cause if it breaks and we don’t have it or can’t replace it they’ll basically give you credit towards the new one so you don’t have to worry bout dealing with the manufacturer. Like myself I had a tv mess up and they just swapped out the part
5: yeeeass the student deals can be great!! And anyone can sign up! Though they mostly do them round start of school
6: not much comment though I usually recommend just selling one on the online yard sales XD they usually don’t give a whole lot towards it :/
7: Yee the rewards are dope! Sometimes you can have extra deals, you get points to use in store, plus if you need to return somn and lose your receipt they can look it up under your rewards
. 8:And yeah def take advantage of that price adjustment savings!! Just excludes deals of the day
9: oh yeah store pickup is great! Though if ya can do the shipping cause it’s usually faster though if it’s a large tv delivery is free and fast if you are within 50 miles of a Best Buy
10: haven’t really messed with this but aye savings are good
I really appreciate your comment! Thats for the insight
Ooooh...must go shopping! My feeling everytime I watch your videos. Love the energy!
Thats my energy 24/7! Love that you get that feeling also
Your channel is fun and entertaining to watch as well as informative. Thanks.
How about doing a best deals at BJ'S wholesale? There's one that's close to my home, but I don't shop there very much so I would like to see a video about them?
Toshiba/Insignia/Dynex are owned by Best Buy. Also best chance to negotiate is end of the month or week after holiday. Also tell them you’ll apply for a credit card if they take 10-15% off the purchase/protection plan. Especially on purchases over $5000 and ESPECIALLY at small stores. Don’t expect negotiations at super stores.
I’ve negotiated huge savings on floor models. One TV they couldn’t find the remote and I negotiated an additional $75 off (off what I already negotiated)...cost me $10 to get the exact remote online.
Yeap, I’ve been a fan of Best Buy since i was a teen and bought my first tv ever there (insignia) it actually is pretty solid tech btw.
I’m glad you mentioned the haggle thing, because I always tell people that they are likely to work with you if you’re spending a lot of money.
Definitely my choice to shop for electronics/gaming accessories.
If you're buying an open box item, and will also be getting an item or 2 aside from that which are new and in box, ask of they'd fluctuate the price down on the open box item. Because all they have to do is change the "condition" of the item (for example, if buying open box tv that is marked as excellent condition, they might be willing to change the condition instead to "minor scratches" which can knock a significant amount off) but definitely they wont just do it if you're only buying the one item.
Thank you so much.I had learn a lot from you.I’m really glad that you made an effort to share all of these informations.Thanks so much ❤️👍
With the warranty they will give you the price you paid for the item on a gift card so theoretically you buy the warranty and say it broke in 2 years and get an upgrade. I did this with my ps4. Got a ps4 pro because I got it at 399 and thats how much the pro was
Yup, I used to get my Beats (before they were owned by Apple) switched out all the time under GeekSquad Protection. Went from Solo’s to Studio’s because they dropped in price
@@ChekeredFreak they sent me an email a few weeks ago saying they miscalculated my vacuum cleaner warranty end date. I took it back to the store and they gave me credit so I bought a new Shark
I love your secrets to shopping. Can you do one on when the best times to purchase tvs. thanks!
I worked at Bestbuy and as far as protection goes. There is no incentive to the sales person other than keep their jobs.
You can definitely negotiate on price when buying appliances or home theater bundles. But also open box items. Sold many pc’s and TVs at reduced pricing because they needed to get them out.
I love your enthusiasm. It's absolutely infectious ...
Regarding the Apple trade-in program, if purchased online and done in the same transaction as your purchase, the trade-in box usually ships after your previous device has been delivered. This is so you can set up your new device using your previous device. The payment method used to pay for your order is usually credited the value of your trade-in once it is received and inspected. It is usually pretty quick. If purchased in store, they set up your new device and take your trade-in once complete and again take the trade-in value off your purchase price...Everything else was very helpful.
I enjoy your videos because they have that old school. Thanks to your videos 👍👍👍
Disagree with Best Buy warranties on TVs. I've had a huge positive experience when I've had issues with my plasma or 2 of my OLED TVs. If you get a 4 year plan (which typically TV manufacturers only give you a 1 year), and the panel has fuzzy colors, part of the screen malfunctions, doesn't turn on, etc, they will come out and repair or replace parts, the panel, or the entire TV. If that TV isn't available (as new models come along) they will give you what you spent on that TV from 4 years ago as a gift card for you to spend towards another TV. To me, that is HUGE. My plasma gave up the ghost 3 weeks before my warranty ended, and that's how I started my OLED journey. 👍
I personally work for best buy and, about the geek squad protection. The replacement plans are generally worth it since you could just say there is something wrong with it and they will literally just give you another one of the item. And if the item is discontinued or a newer version is out they will compensate you with store credit or that newer product. I did the exact thing with a gaming mouse when the version i had had been discontinued
I’m confused tho, how do they not want you know when it’s all found on their website?
You are a funny guy. I really enjoy your videos. I watch them even if I don't usually shop at the stores you are talking about just to see what you have in store for us. No pun intended.
I walked into a Best Buy on Halloween about 15 years ago, fresh back from a deployment overseas & bought an Xbox 360, the matching Pioneer audio setup, & then told this blue M&M, "I'll tell you what, instead of the Monster cables, I'll buy your store brand stuff & a couple games too if you can hook me up with an additional discount on top of my military discount." And that's how I got HDMI & audio cables for free.
I used to work for Best Buy many years ago. Their policy might have changed, but they used to not have any kind of direct sales commission. However, they do issue bonuses if the entire meets quota on sales figured in each department.
I once brought a Samsung floor model Fridge and I asked if they would throw in the protection plan in with the purchase and they did with free delivery, so I got the floor sale discount, my military discount, free delivery and the 3 yr protection plan for under $1200 after taxes. Mind you it was it was stainless steel fridge french door with bottom freezer, great deal!
Manufacturer LIMITED warranties are only one year so if something goes wrong, you have to deal with them directly. So, having a Geek Squad warranty will actually benefit you. If you spend $1000 on a TV and $200 on Geek Squad Protection and it stops working year two, if they cannot fix it, they will replace it for you. I don’t know about you but I’m perfectly fine spending money on a plan that cover 100% of repairs/replacement. Without that coverage, you have to either shell out $$$ repairing it or buy a new TV
Just so you know the 4 year replacement protection plan gives you the credit back to spend on a like item. So you would get 69 dollars to spend on a new model etc
Negotiate on open box’s! I asked to check a price of an open box tv, the manager was standing there, and walked through all the open boxes she was able to go down more on without me even really asking!
In my experience , if you are making a larger purchase with a lot of items, you may be able to speak to a manager about receiving a discount on the price of accessories, but you generally will not receive any sort of discounts on new big box products like appliances or TVs. For open box items, however, you may have luck receiving discounts on larger products as well. If you make a valid argument in a nice manner.
Hi Matt I'm not sure if you're watching comments on this video anymore, but you may want to amend the Best Buy price match and give more clarity in a future video.
I personally tried to price match an exact product from Amazon and management informed me that they ONLY price match when Amazon itself is the seller. So if you're trying to buy Galaxy Buds on amazon due to a good sale and want to price match at Best Buy, they will only do so if Amazon themselves are the seller. This happened to me and because Samsung was selling the product ON Amazon, they rejected the price match.
Thanks for all you do Matt!!
Thanks for being an awesome viewer Kathy!
Another tip, if your buying something expensive and don’t have a Best Buy card, ask if they have offers to set one up. Every customer who applies for a Best Buy card makes Best Buy 300$. Therefore if you buy a 1500$ laptop, ask for a 150-200 off and they will do it
I buy a lot of stuff from Best Buy. Here are couple things from my experience.
1) if you want to buy small appliances and use all the time (literally all day all night) like my portable ice maker. I keep it running all the time, better to get geek squad warranty. It always breaks within 2 years and I get replacement all the time. I just have to pay geek squad warranty around 10-15 bucks or so.
2) free store pick up. I was trying to save the shipping package and reduce waste by choosing pick up option for small items. But lately I experienced unfriendly service, line was too long. So I do free shipping instead because I’m elite member.
I have successfully negotiated at Best Buy. I had a bad experience no one wanted to help me and I’m in sales so I went in with the I’m getting a better deal mentality. And got 10% off 2 TVs.