Such a great video (and quality content in general from Microconf!). Also want to add that getting the subjective feedback from your customer is really important - not just relying on "in app" metrics and other objective data. NPS is typically used, but doesn't provide the depth or insight needed in B2B relationships, so automating a process that gives ther reasons behind the client experience can highly reduce churn.
I do have some customers who are valuable to me and I make sure to have their concerns taken care of immediately. This has earned me so much appreciation from them and Also a retentions!! In the end it’s about showing them value in your product in those initial phases! ✔️
Such a great video (and quality content in general from Microconf!). Also want to add that getting the subjective feedback from your customer is really important - not just relying on "in app" metrics and other objective data. NPS is typically used, but doesn't provide the depth or insight needed in B2B relationships, so automating a process that gives ther reasons behind the client experience can highly reduce churn.
I do have some customers who are valuable to me and I make sure to have their concerns taken care of immediately. This has earned me so much appreciation from them and Also a retentions!! In the end it’s about showing them value in your product in those initial phases! ✔️
Agreed. Effort spent to acquire or support a new customer is much more
What an amazing video. Always the case with Rob :) I learned a lot, thanks!
Great information buddy! I really appreciate it
Glad it was helpful!
Learning a ton from your videos. Thank you so very much..
Great information! Thanks!
Thank you very much I really enjoy..
ViaSuccess