FROM HELPDESK TO NETWORK ADMINSTRATOR!!!
Vložit
- čas přidán 26. 07. 2020
- Hows it going guys! LONG TIME NO SEE!
Its been about 4 months since we last talked but I plan to get you guys caught up in this video!
In 2 years total I managed become a network administrator! Going from absolute noob to a rising Samurai Warrior!!! LIKE AND SUBSCRIBE!!!!!!
Linkedin: www.linkedin.com/in/brendan-randolph
74 year old white guy here... It was so interesting to watch your video. I didn’t get into the tech world until I was in my late 40’s. I ran into employment issues when the company I worked for went belly up and I couldn’t get anything close to the income I was used to. I had to take a help desk position and try to work myself into a better job from within a new company. I worked myself steadily into better and better positions until I retired at age 70. It’s daunting. It’s scary. But you and I know how rewarding it is to reach for the next level and the next and keep achieving that goal you thought might be too high for you. Your story seemed so much like mine it was almost like a flashback. I wish you the best in everything. Your family is blessed to have you as their example and leader.
@J F no idea, but it seems that color is everything today. Our friends of 20 odd years said they couldn’t associate with “people like us anymore” after the riots because we’re racist. If they believe that I would’ve thought they would have noticed years ago. She just randomly drove across the city to give back stuff we had given them and told my wife she would never associate with people like us again because some white person accused her son of stealing. Her son is a good kid and I don’t think he would do that, but she never asked us how we felt about it. Since then I’m very aware of color.
Karl, 45 year old latino here and I'm in the same position today that you were in back then. Reading this and listening to this guys story gives me hope. The mistake I made was thinking I could get some certificates and turn around and get hired as a network admin without any experience. I went and got my CCENT and my Security+ and then went looking for a job. What I should have done was get a job at a helpdesk and work on my certs like this guy. Now I'm working on getting my A+ as my third cert and looking for a helpdesk position, lol, so trying to take a short cut did not work for me. I did manage to get an interview for a security analyst position but having zero hands on experience with the tools of the trade tanked my chances. I thought that knowing what things like Splunk, Nmap, Nessus, Wireshark, Cain and Abel, etc. would be enough to have people give me an opportunity, but what I learned is that most jobs aren't interested in investing in an employee, they want someone they don't have to teach or train, they just want someone that can hit the ground running. It's understandable since it is a business and they are in it to make money not train employees, but trying to get into IT seems much different than trying to get any other job I've been interested in getting before. Anyways, both of your stories give me hope. I have an interview with a school for a technical support specialist role that I really want, I hope I get it!
@@moisesvelez1147 Moises, being Latino should get you a great start on a Customer Support career if you speak Spanish. My wife has gone back to work because she’s bored. She is asked constantly if she can speak Spanish. Indeed is an excellent place to put out your resume’. She gets four to ten offers a week . Good luck in your search and your career.
@@moisesvelez1147 look into getting a state job in IT
@@davidsteckley8846 I did apply for a few state positions, but they take a really long time to do anything. It's been months and I still haven't heard anything from them. But yeah, state is a great place because of all the opportunity once you're in, they have a whole world of IT to learn and explore.
Successful people have fear, successful people have doubts, and successful people have worries. They just don't let these feelings stop them.
Agree
God bless you for this video man. I’m a single dad in helpdesk and this motivated me to continue studying for my certs and not lose focus because it is possible to move up.
Brooo...I almost shed a tear when you said that you have two kids. Your two years ago is my right now. Thank you for thinking of us and making this video. I don't know who else needed to hear it, but certainly did.
Just doing my best to give back and help those that can relate. I truly appreciate your support! :)
Thank you for this supportive video! I'm a 43 year old wife and mother and I too was affected by the pandemic. I had to leave my career in restaurants after 23 years and started considering the IT field as my next journey. I looked into a tech school but couldnt afford the $35K for one year. So! ? I studied for the A+ all in my own! I got a help desk job after passing the 1001, four months later passed the 1002 and now considering my next move! Hungry for growth! The opportunities are out there and your video has encouraged me to KEEP LEARNING! Thank you!
Good luck and keep us updated
The Help Desk is like the IT proving ground. Take the hazing, get your certs and get out! You will double your salary.. close to six figures without a college degree!!!
When you finally become an admin, learn monitoring and A SCRIPTING LANGUAGE. This will set you head and shoulders above the rest.
Couldn't have said it better myself.
@Root Capable IT professionals don't need a degree.
Which scripting language would you recommend to learn first?
@@cosmopayne If you are in a windows environment, Powershell is a must but Python is great too. In a Linux environment , Bash .
@unkentainable in my experience, the self-taught
o degree guys are able to think outside of the box more so than the college grads.
I’m 20 got 2 years of help desk under my belt and currently working as a technical support specialist at a internet and cable company. You definitely opened my mind to what I can do. Thank you !
2 years at helpdesk jeez lol. I'm in 5 months and I'm already applying for next lol. Can't stand it lol. And there are people on my team doing it for 17 years lol. Fucking crazy. I work for a good company though so maybe that's why. It's still just a call center
@@tommy2346 5 months of helpdesk? stay humble, you still don"t know anything lol
@@BitcoinBulgaria1992 whatever man. I got my CCNA and I'm out lol.
I would say 2 years is not bad at all, especially if you have an industry or company your at that touches so many things, an example a casino. Second it all depends on the individual. I take a bit more time to pickup and learn as I am hands on repeat task. Bottom line is don’t judge people, sometimes the job is perfect for that season of life your in and sometimes the company is paying decent for the tech. I am going on 4 weeks and I have touched all kinds of devices from POS systems to Active Directory unlocking accounts…casinos a great avenues for cross training and troubleshooting many many devices.
@@bertmeza8673 that’s awesome man keep on grinding and more opportunities will arise, you got it watch!
Good stuff man! I've been in the IT world for two years too. As of now, I work as an IT Consultant (bascially helpdesk ticketing in a large office enviroment). I've held this job for a year thus far and its been a ride lol. The best part about the job is that we have a ton of projects that need to be done, everything from imaging multiple PCs at once, installing and moderating programs, installing servers etc.. But ever and since the pandemic struck, we've been doing it all from home. It's been an experience but I'm enjoying the ride now. I'm always egear to learn something new and expand my IT knowhow. Glad to see you out here doing the same, man. Keep up the good work!
Thanks Sir! All the power to you! keep grinding it out!
Awesome video, 6 months help desk > 1 year support engineer > 2 years currently as a Cloud Sys Engineer. Now i'm looking to grow further.
That’s amazing growth! You should do videos talking about your experience
Where are you now bro
When you mentioned you had two kids I instantly subscribed. Will follow your journey my brother , I have two myself and start my first help desk role (tier 1) in a week. Best of luck to you
Thank you so much, seeing people like you come here on yt to help others gives me hope for humanity ❤
Loved your video and insight that you give. I myself just started my IT career and its very encouraging to hear someone you can relate to.
get it brah hats off to you....! Our paths are very similar and it all comes down to drive and your "WHY" ! Keep it up!
This amazing and encouraging. Thanks for sharing your path. There are so many ways to make your IT career dreams come true.
Dude! I very much appreciate this video. I've been with a company for 2 years as an IT Analyst and the best that, that company did for me was give me severe anxiety about stepping into my next role, ELSEWHERE. I know my stuff but the way the enterprise conducted things were absolutely abysmal. You've done more for me and my confidence in ten minutes than they have in 2 years! Thanks again.
Its messages like this that keep me going man! Glad I can help! Go for what you want man! Don't let anyone steer you away! All the power to you!
@@TheBuffNerd7539 Many thanks, my friend! Cheers to your and our continued success.
I’ve been working in IT for over 20yrs now. You are spot on with your information. Here’s the truth about Technology: You aren’t truly valuable to a company until you are able to demonstrate your abilities during a major system outage. I know it sounds crazy but imagine a company that brings in $2m per day and something happens where one of their main applications stop working but you have the knowledge to fix it. Once you go through a few of these experiences, that’s when you are valued. After watching your video, I can see that you have a bright future 👍🏾
Push more content man! You have a great style for this platform
I feel blessed to have stumbled upon your video man. I start my IT career at my new job in 2 weeks with little knowledge of network security while studying for my network+ exam. I’ll be starting as entry level help desk support & I needed to hear this. I hope that I can come back to this comment in the next few years and thank you again for the encouraging words. If you’re reading this and you are in the same position as me, I wish you the best in your future career! We got this🙏🏾
Appreciate you brother 🙏🏾 🙏🏾 for this knowledge and encouragement, and I don’t know you, but I’m proud of you! And you’re right, keep striving and working at it, and success will basically meet us half way. God bless you and your family! I liked and subscribed.
Congratulations to all of your successes! I wish you all the best in life!
I really appreciate your update; very informative. Keep it up! I'm middle aged, and just about to take the first baby steps.
Thank you for sharing your story as I found it to be quite inspirational. Congratulations and I am about to make a transition in my IT career. I feel your story is proof that anything is possible if one puts in the effort and time. Much respect and thank you once again for sharing.
You are so welcome! I'm rooting for you! Best of luck!
Thanks for the information. Appreciate you, man!
I'm proud of you my brother I hope all continues to go well for you. I was a help desk associate for 10 years, I got laid off in February of this year due to the pandemic. I'm much older than you are so it is hard to find a new job. Keep up the good work my brother.
That's dedication! I heard age could cause issues when it comes to finding employment but I am sure you can persevere. Never Quit!
Respect bro. Nice to see another brother in tech. Can relate to your journey. Keep it going! Up and up.
This video got me pumped! Been in a IT Support position for only 7 months and just started getting mentored by the Network Admin at my job. Based on what he has been telling me, seems like I won't be in the Support position for much longer!
Routing and switching is exactly what I'm being taught now. Hungry to learn the rest!
Your pretty down to earth Nerd! Thanks for the wonderful video and your experiences of climbing up the ladder
Thanks so much!
Love this video bro. SOLID!
I understand about things being intimated. I started first Cybersecurity job a little after the pandemic. So, I am doing a lot of training from home. I'm doing stuff I've never done before, its harder to learn, when you physical train with someone. I thank God, I am also with a company, who understands too.
That learning curve has definitely been harder to navigate. The fight is never over lol we gotta keep climbing!
Which pandemic? The swine flu? Ebola?
Can you let us know what training you’re taking?
@@looweegee252 the plandemic
Glad your channel popped up on my feed fam! Salute playa blessings and peace looking forward to more content
I appreciate that brotha! All the positive vibes your way!
Stay tuned!
I appreciate you taking the time to share your IT journey in such a concise, digestible manner! I possess no experience but I’ve gained an interest in IT and recently applied for a Help Desk position. I hope to follow in your footsteps and land an administrative role.
Apart from applying and gaining experience in a Help Desk position, everything else is still somewhat hazy with regards to certification and the types of admin roles out there.
Thank you again for the video and I‘m looking forward to more content. Congratulations on the admin position and best of wishes!
Thanks so much!
I’m sure if you are enthusiastic, always willing to learn, and proactive! You’ll become an admin in no time!
Just started my adventure into network admin degree. Always liked tech and could read or talk about tech for hours. Now I have classes that I can go on and on a about tech and everyone has interest. I'm excited to finish up my AA in network administration. I know my start will be at the bottom and I'm just excited to get in there and prove myself. Thank you for making this video. Felt real and honest about how you got to your position.
Great video! I just landed my fist IT job half a month ago and boy do I feel like a deer in the headlights! We were going into the office 3 times a week but then got hit with a few covid cases and now fully remote. It just add another another level of difficulty. But like you said, just gotta put in the extra time to learn the stuff. Here I am Saturday night looking at helpdesk and troubleshooting videos.
💯💯💯
Gotta pay the cost to be the boss! Keep grinding. It will all make you a better IT Professional.
Your experience brightened up my path , Ser! I'm in a point where i must choose to be the Systems Administrator or Network Administrator. 7 years as a NOC Monitoring but still in doubt of my skills. You destroyed my focus on those text messages BUT in that particular 5secs, I just can't! Why?! @ 7:01-7:06 of your video is encrypted! Seriously, thank you for sharing, Ser! You deserve this! I bet you're already the Senior Network Admin today. KUDOS!
I just applied for a LAN Admin position and I received an email requesting a phone interview. I watched this video to see what insider info I could get to help me with understanding the role. It was helpful and I'm hoping I can land the position.
Awesome video bro! Starterd out in desktop support 2 1/2 years ago and I just landed a roll as a Linux System Administrator! Feels goood! Anyone looking to get into IT, help desk is where it’s at!
Any update?
I just got qualified for funding to start my career in information technology security admin!!!
Very inspiring and helpful!! Congratulations to your success and hopefully ill see you down the road!
Congrats! Your about to do some big thing! All the power to you!
congradulations bro you are a wise man. many of us back in the day did not know we did not need the CS degree which is a lot harder than it needs to be. dont get me wrong its a good degree because the professors are horrible and the assignments and labs you will have to learn how to figure things out on your own but you have saved yourself a huge amount of debt and made a decent living while you worked your way up. congradulations on not taking the broad road that many take.
Great story and testimony mate! Ty for the encouragement!
Thanks! I appreciate the support!
Good shit! I've been in IT for 6 years in tech support, never took the initiative to level up or get certs, now thats changed, glad I found your channel.
I’m glad I can help! Motivating others is the reason I make content! Good luck!
@@TheBuffNerd7539 thanks dude, back at you with CCNP!
I felt too. That because we fear to out of comfort place
Wow 6 years is a mighty long time, glad you’ve jumped.
Just to start thanks for doing this video. Being unnerved by new situations has frequently gotten in the way of feeling totally confident. I have a couple of years as a tech, but have never worked directly in an IT Department. It was usually in another sector of the institution and I was on the end user side. I was allowed to fix whatever I could before escalating directly to the IT person. Now, I am looking to study more IT fields and learn as much as I can, since one of my previous coworkers said I would do better and earn more money if I was an IT person. It is nice to hear that it only took you a couple of years to get into an admin position. That itself is impressive! And for what it is worth working from home isn't easy for me either. I am working a side-job and taking classes to learn more. My next goal is to learn as much PYTHON as I can. I will leave it all at that and thanks again for sharing your story.
Anything I can do to help! Python is the way to go! Stay motivated!
Glad to hear you made your dreams come true it is hard to progress your education while raising a family for sure but I hope I can replicate your story one day great inspiration
You can do it! Keep grinding it out!
Just passed my CCNA and am excited to get started in this field.
Any update?
Congrats to you sir
Dude this video is outstanding and very helpful. I like what you said regarding your team and how they helped you out, there is always something that we may not know in IT and its a great thing when others are willing to help. I recently got let go because the IT guys were not being very helpful with me at my new job.
Great job sir. Very inspiring your journey.
Glad I can help! 😊
I like your videos because you cover your IT journey and go over the certificates you acquired rather than just saying "oh I went from help desk to scrum master in 3 months because I quit my previous jobs".
Love it man! Great hustle and great story.
I appreciate the support! Trying to learn all I can and inspire others to do the same!😁
I just got out the service and been putting off getting into the IT field for years. I have zero experience and knowledge so its a tough long hill to climb. Thanks for your content
Hey it's been 4 months for me. I'm level 1 NOC and support. I'm learning a lot, even though I didn't get my degree yet. They will train you for 1 month, and you should prove it that you can learn by yourself very quickly. It's not paying that much, but the learning and experience I get from it is so valuable. I'm 19 years old, and a computer science student. That is amazing, but so stressful. I can't count the days I cried because of the stress the manager and the college put on me . I'm lazy, and that's what making it hard for me. I'm blessed by the job, but I should teach myself, everything can be found on the internet, you can always search for knowledge.
Inspiring! Stay consistent. Before you know it you will be an in-expendable asset!
As a mom who works from home currently studying to transition into IT, this video was pretty ensuring. I failed the ITF+ by one question a couple weeks back, I took the ITF as a cert for myself to prove that yes I can start from ground 0 and work up. I want to get the A+, sec+ and network+ all this year if I can! See you at the top!
Wonderful video, very informative . Appreciate your advice to help others grow. Keep it up!!
Good look I’ll be waiting on more to drop
Great 👍🏽 video. Push more and thank you for being yourself and telling us exactly how it is. Once I get started I will definitely look for you on LinkedIn. You have a calling for this bro 😎 continue we need more video for the beginning process of your journey becoming a Network Administrator.
17 and I find myself looking for certs to break into the field, this video was motivational.
“Keep your eyes on the prize.”
YES SIR! 👀👀👀 on the PRIZE!
I just got promoted as Network Admin from IT Assistant and will have training next week. When they announced it to me, I don't know how to feel honestly. My expertise is on technical problems and don't know much about network side. My colleague, IT manager and CEO assured me that I can do it and it's for my personal and career growth. I'm glad I found your video regarding this to prepare me for next week. Thank you for this video! :)
Congrats bro. Take small step. I was such situation
As a guy with no IT experience other than gaming and building my own computers I landed an entry level service desk position at a hospital. No college degree or any certifications either. Feels good working in the health care industry as well. Only been working there for a few months but I love talking to people and learning along the way. In a nerdy way it is a pretty fun job. Looking forward to this career path.
How much they paying you?
@@Stoneface_ $18 an hour during the week
$18.50 on weekends
@@Kilroy098 that’s a great path.
@@meyonmastermind7497 I agree, lovely environment with a clear path on how to excel. During my breaks I will try to assist others in our Help Me Out chat or read up on our KBs. Passion is what drives success and I can feel it with this field of work.
I'm in the exact same boat, interned for 6 months doing tech support assistance, then got hired on full time doing help desk ticket calls. Now I am working on getting certs. Hoping to get into NOC. Also, I have the exact same shirt you are wearing lol
NICE!!!! Great minds think alike!!!
I also went from Help Desk to Network Administrator............Learn Cisco Network Administration in a Month of Lunches 1st Edition is a good book that helped me break down day to day operation.
Good video man! This felt genuine, so keep pushing the content.
Thanks! Will do!
Just started as an Technical support analyst 🎉
Great video bro. Like this type of content. Its honest and relatable us new comers need more of your vids. Thank you
More to come! Glad you enjoy the content!
SUPER HELPFUL!
2 years and your a administrator... What a great way to discount the real skill it takes to actually perform these tasks.
What can I say. Proficiency sells. For some more than others.
Great story. Im jealous, but this is very motivating.
You can do it!
Great Video!! I had a Desktop Support job but was laid off due to the pandemic.. I have my CCNA 200-301, based in Houston, but it’s been so hard to even get an entry level network admin/engineer job... one network admin job posting had more than 700 applicants.. Crazy Times!!
Wow, yeah that’s intense. Gotta find a way to stand out! Go above and beyond!
We appreciate you man🙏
I certainly needed to see this video. I just registered for two classes to become a Microsoft System Administrator with no IT background. A friend of mine does this for a living and makes great money, I decided to go into the IT field and dhange careers about a year ago. wating this video and reading the comments lets me know that I am not alone and that can be done. Thanks for this.
I am glad you enjoy the content! Grind it out and stay fired up!
Where can I sign up for those classes ?
I took an internship in March this year at the HelpDesk. In May was hired on at the company and I want to learn more! I want to be a System Admin, and more. Your story is inspiring!
I am glad you feel inspired! That keeps me motivated!
Salute to you good sir! 💪🏾💪🏾💪🏾
💪💪💪 Same back to you Moe!
Thanks for the motivation man!
Any time!
Loved this video
Glad you enjoy the content!
I'm happy I found you today brother. I have always been into tech and just wanted to see if I could get somewhere. If you every have time for alive session to answer question I'm down.
I appreciate that! I'll work on doing that.
you are such a good mentor!
I really appreciate you saying that! Im Just paying it forward and trying to giving back.
thanks dude.. inspiring story. i myself going from desktop support tech to "one day" developer (web development). I want to get away from support in IT, but coding really interests me on how web apps function. solving problems like that since the web has become our 2nd lives and something businesses rely on nowadays. its ever so changing every year and can always grow never stagnant - that's the kind of job i am passionate for. doing desktop support is so repetitive and dead end job.. development is highly lucrative.
Same here. Bored job 😭
I have just passed CompiA++ network and Security!! Am currently working as a tech support/ customer service and can’t wait to transition!! Am thinking of studying CCNA !!Thanks for the video!!
Of course, anything to help!
May Allah guide you .you motivated most people.
Glad to help! I'll do my best to keep at it :)
Thanks for Sharing your story very relatable , but Optimism and critical thinking is key ,along with much coffee .
So true!
Great video, I followed a similar path did 3 semester of computer support the. Took a job in drafting. IT manager quit and thrown to the wolves. Worked out well still there 3 years later.
That is awesome! Thanks for sharing!
Good luck man
I like how you looked around…after “ from home” man I have no kids and I have an A.S. Degree that’s getting me no where…looking into switching over to cyber certs focusing on cloud. Thanks for taking the time out to make this my g
Right on! You've got this! Certs are the way to go!
man thank you so much... you are so relatable to my life... this is so inspiring... i just graduated from school after waiting forever to do so and ive gotten a few certs. i recently landed my first helpdesk a couple of months ago and looking to grow. i really appreciate this video. if you dont mind me asking, what labs did you use or are you using to help with your transition as from helpdesk to network admin. I also have two kids myself which makes this even more cool because it is hard to find someone who is in your field and share similiar stories.
Great one man.. wish you more success. Your hard work will take you places. Love from a stranger for your hard work from india.
Thanks a ton, All the power to you!
Trial by Fire!! This is lit!
Sounds like you figured it out, man. Congrats! I am HD supervisor but they keep piling shit on my plate and stuff is going to get dropped. I'm working on my CCNA and I might bow out if I can't offload some of these tasks to my underlings. Unfortunately my senior tech is pretty incompetent lol. I'M GETTING AN ULCER OVAH HERE! Fuggedaboutit... lol
Great bro
Impressive Video and congrats on the transition 👏🏾
Thanks sir! I appreciate the support!
This is exactly what I am going through right now. Good video
Glad you enjoyed the content! Stay motivated!
Bro this video made me subscribe to your channel. I appreciate the content. I've been in the industry for about the same amount of time and I'm still on the helpdesk. Although, there's only two of us in the IT department so I also do sys admin stuff (I don't get paid like a sys admin).
Add those task to your resume and go fishing (job hunting). There's nothing wrong with see what other potential opportunities are out there :) Good Luck!
Thanks and respect bro 💻👍
No problem 👍
Thanks for sharing!
Thank you brother
Thank you man ! great content , and I can definetly relate
Thanks for the support!
Hi bro,
I’m just about getting into IT industry ~ Network Administrator to be precise. Thanks for sharing this video.
Glad it was helpful!
Great video. I'm on the help desk now trying to transition
Keep pushing! Being technically proficient is one thing but you also have to be sure to practice your soft skills. Communicating effectively is what helped me seal the deal for the Admin role I am currently in.
Dude you're awesome keep the vids coming. I would love for you to let us see and experience some of those platforms
More to come! Thanks for the support :)
@@TheBuffNerd7539 thats the part no one will show you. lol
Great video. Thank you.
You are welcome!
Good stuff bro.......
Appreciate it
Good video, the best way to learn is to play and break. IE, build a small home lab from older equipments and build play learn break fix..
25 years old here. About to finish a course about networking (something more general that opens up quite a lot of opportunities) and today I already got 3 calls from different companies who have interest in me working for them (got 3 interviews coming up). Ive realized probably the very first job I will ever face in the field will be Help Desk, and I know it can open up doors to more and more positions that aren't quite connected to HD. With that been said, I think choosing an actual company to work for could be as benefital as choosing a position to work in. Most companies would rather someone that is already working with their systems to climb higher into new fields than others who just finished studying but haven't really put their hands on the field yet. What you said here was very inspiring and im not afraid to go into this world right now of networking and im ready to face challenges head on. Thank you and have a nice week man!
I am glad you enjoyed the content! Keep grinding man! Let me know how those interviews went!
@@TheBuffNerd7539 Hey, I got accepted into one job :) It's the one I think I can benefit the most of it in terms of growth in the company and overall experience. Thank you so much man :) I will be sure to check out for more content because it really does help!