Don't pay FedEx Direct Payment Processing Fee

FedEx recently tried to invoice me for a "Direct Payment Processing Fee", I didn't agree I needed to pay, this is how you can have the charge cancelled.
Email template I used is:
___________________________
Dear FedEx,
This is in reference to invoice # xxxxxxxx.
After having bought an item outside the EU I understood there would be the possibility of VAT due on receiving them.
I was however surprised to see an additional section for a 'Direct Payment Processing Fee' of £12.
Since my purchase was made outside of the EU, I of course will pay the VAT due.
However, I refuse to pay the 'Direct Payment Processing Fee' of £12, since at no point was I made aware of, nor did I agree to, any terms and conditions which clearly stated that I would be liable for any such charges.
At no point in the transaction and subsequent delivery was any contract for a Direct Payment Processing Fee made between FedEx and myself.
I paid the supplier for delivery, and would expect that any international fees be factored into the initial cost of such a shipment.
If you want to pursue further charges for delivery or administration or the terms upon which goods are shipped, I suggest that you take it up with the company who shipped the goods initially.
Therefore, I request that you update this invoice to reflect no admin fee, and once that has been done I’ll make immediate payment.
Please let me know when this has been done.
Kind Regards,
___________________________
This was a modified version of a template from this site: blog.adamowen.c...
The main difference is the charge name, that template is for "Customer Advancement Fees".
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#markjdraper #fedex