Comtrend ACS Overview Tour

This video provides a quick tour of the next generation of Comtrend ACS that simplifies customer support and increases visibility into potential issues with customer's home networks.
Comtrend ACS updates include new, customer-requested features and functionality that allow ISPs to reduce service costs and resolve problems faster by viewing customer’s setup in real time.
Diagnostic Dashboard: This dashboard allows the CSR to identify performance issues and patterns of failure at a glance by providing a quick recap of critical systems within the home network over the past 7 days. Performance is represented with color-coded and numbered indicators to easily identify the issues. CSRs can view the events associated with poor performance under the event history.
AI Monitoring: The AI Monitoring allows the CSR unprecedented visibility to the performance bottlenecks and local network infrastructure stability through overlapping performance metrics.
Link Quality: The Link Quality page allows the CSR to identify performance issues in the customer’s local network infrastructure or a single wireless device through the use of performance characteristics of each connection link. To improve the visibility of the network performance, each of these connection points are measured separately. These tools identify performance and congestion points that will affect the customer’s Internet experience.
Mesh System: The Mesh System provides a detailed overview of each Mesh Node within the customer’s local network. Additionally, the CSR can perform an independent Site Survey for each Mesh Node. Site surveys can be used to determine the best WiFi channel to use or identify an over-congested WiFi environment. You can also click the Site Survey button to run a wireless site survey test for any of the Mesh AP devices.
Learn more here: us.comtrend.co...