Profiting from OE Procedures

Is researching proper repair procedures a profit center or an expense?
Watch this Body Shop Management Tip of the Week - Ep 84 - and you decide! Please leave a comment on your experience with this...
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[@cbub2027]

That's good advice Dave! The biggest problem with dealership bodyshops is that the Parts department gets all the profit from the parts.

[@ChristopherSterwerf]

Have to mine the gold out of the procedures!