Thanks for the easy steps, normally I just go to printers and add through the settings menu but this always fails after a day because it forgets the printer information
I cannot get my Mac to connect with my hp printer. I’ve done everything I think I could do. I’ve seen 6 different videos. You guys don’t have a number where I can talk to an actual person ? I was speaking with a virtual communicator through your website and they were no help. Can someone contact me ? I’ve been trying to figure this thing out for hours. Please help
+Arjun Krishnan Follow these steps to install an HP printer using a wireless connection and HP Easy Start in macOS: - On your Mac, open a web browser and navigate to 123.hp.com/setup. - Click Download to save HP Easy Start. - Open the saved file, and then click Open, if prompted. - Review the agreements and statements, select the check box to accept the terms, and then click Continue. - For an easy installation, power on your printer and place it in Setup mode. - For printers with buttons only, press the Cancel button to wake the printer, and then press and hold the Wireless and Cancel buttons at the same time for five seconds. - Release the buttons, and the network settings are reset. - For printers with an LCD or text display, navigate to the Wireless or Network Settings menu, and then select Restore Network Settings or Restore Network Defaults. - Click Continue. - Select your printer from the detected devices. - If your printer is not displayed or cannot be detected, make sure the printer is on and in Setup mode or connected to the same wireless network as the computer, and then try again. - With your printer selected, click Continue. - Verify the wireless network listed is the one in which you want the printer to join. - If it is not correct, click the drop-down menu and select your network. - Click Join. - The first time HP Easy Start runs, it prompts you to allow access to your keychain. - Only click Deny if you need to manually enter the network credentials. - Click Allow or Always Allow to configure the printer automatically using the network settings stored on your Mac. - With the printer connected to the wireless network, click Continue. - Read and respond to the on-screen instructions to get to the Install screen. - The current software and driver options for your printer display, including the HP recommended software for your configuration. - Select the software and driver that best fits your needs, and then click Install. - If prompted, type your admin user name and password, and then click OK. - The selected software is downloaded and installed. - With the software installation complete, click Continue. - Select your desired status and alert options, and then click Continue. - To add the printer to the Printers and Scanners queue, click Add Device. - With the printer added, you can print a test page, or perform a test scan to verify the installation, or just click Continue. - Read and respond to any remaining screens to complete setting up your printer in macOS and start printing with your HP printer.
Hi Roselva, thanks for contacting! I understand that you are experiencing an issue in setting up your printer on Mac. I will do my best to assist you. May I know the model number of your printer? Please let us know. Binu - Social Media Tech Support
Nope, not working. I do the HP download and this window pops up saying: The file “HP_Easy_Start.app.zip-3.download” doesn’t appear to be a valid download file.
Before I get to add devices/printers after software installation, it goes to HP Product Improvement Study and there’s a question about how the printer is used and a blank numerical entry box under with no question or prompt. I can’t continue in the process without entering the correct numerical code… but I do not know what is supposed to go there
Hi Ellie, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3IAoX0b Binu_HP Social Media Tech Support
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support
Hi Vante, thanks for contacting! I understand that you are experiencing an issue in printing on Mac. I will do my best to assist you. What exactly happens when you try to print? Are you receiving any error messages? Please let us know. Binu - Social Media Tech Support
Hi Nigel, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer on Mac. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3tgbRxz Binu_HP Social Media Tech Support
Jeg har forsøgt at få min nye Hp printer . HP envy 6000e i gang. men uden held, har haft to faml. medlemmer til at prøve, også uden held, hvorfor taler man ikke Dansk, så man kan forstå det. Nu må jeg prøve at finde en ekspert til at hjælpe mig. Sådan et vøvl har jeg aldrig haft før. jeg kan ikke anbefale nogen at købe den model eller noget der ligner dem. ØV. ! .
+Grethe Andersen thanks for reaching out. The support here is in English only. If you could post back in English, I'd be glad to help? If in case you need support in your language, I'd recommend you to refer our localized channel link: czcams.com/users/HPSupportDansk
Hi Jim, thanks for contacting! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP product? May I know the product you are using? Let me know! Binu - Social Media Tech Support
Hi Kürşat, thanks for contacting! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
Hi Magdalia, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3uFxl6m Binu - Social Media Tech Support
Hi Dalton, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3uFxl6m Binu - Social Media Tech Support
Thanks, I recently changed providers and the printer didn't work with the new on, and these steps helped it get back and running.
+Glenonica1 Glad to know that the video has helped you fix the issue!!
thanks this actually worked lol
+GRINGO Glad to know that the video has helped you fix the issue.
Cool video, keep ‘em comin!
+Jake Johnson I am glad to know that the video was useful to you.
HP Printer Support much appreciated! By the way, how many retweet’s to get a free printer?
Help a broke college student out
J J Get a job 😎
Thanks for the easy steps, normally I just go to printers and add through the settings menu but this always fails after a day because it forgets the printer information
+Anay Makan Glad to know that the video has helped you fix the issue.
I cannot get my Mac to connect with my hp printer. I’ve done everything I think I could do. I’ve seen 6 different videos. You guys don’t have a number where I can talk to an actual person ? I was speaking with a virtual communicator through your website and they were no help. Can someone contact me ? I’ve been trying to figure this thing out for hours. Please help
+Mike Cisneros Please refer this document to know about connecting your wireless printer: bit.ly/2XZ9hxD
@@gyadabouting Thank you so much ! I am going to try this today :)
Hi, when I try and install the printer to printers and scanners, it continuously comes up with "There was an error with connecting your printer"
+Arjun Krishnan Follow these steps to install an HP printer using a wireless connection and HP Easy Start in macOS:
- On your Mac, open a web browser and navigate to 123.hp.com/setup.
- Click Download to save HP Easy Start.
- Open the saved file, and then click Open, if prompted.
- Review the agreements and statements, select the check box to accept the terms, and then click Continue.
- For an easy installation, power on your printer and place it in Setup mode.
- For printers with buttons only, press the Cancel button to wake the printer, and then press and hold the Wireless and Cancel buttons at the same time for five seconds.
- Release the buttons, and the network settings are reset.
- For printers with an LCD or text display, navigate to the Wireless or Network Settings menu, and then select Restore Network Settings or Restore Network Defaults.
- Click Continue.
- Select your printer from the detected devices.
- If your printer is not displayed or cannot be detected, make sure the printer is on and in Setup mode or connected to the same wireless network as the computer, and then try again.
- With your printer selected, click Continue.
- Verify the wireless network listed is the one in which you want the printer to join.
- If it is not correct, click the drop-down menu and select your network.
- Click Join.
- The first time HP Easy Start runs, it prompts you to allow access to your keychain.
- Only click Deny if you need to manually enter the network credentials.
- Click Allow or Always Allow to configure the printer automatically using the network settings stored on your Mac.
- With the printer connected to the wireless network, click Continue.
- Read and respond to the on-screen instructions to get to the Install screen.
- The current software and driver options for your printer display, including the HP recommended software for your configuration.
- Select the software and driver that best fits your needs, and then click Install.
- If prompted, type your admin user name and password, and then click OK.
- The selected software is downloaded and installed.
- With the software installation complete, click Continue.
- Select your desired status and alert options, and then click Continue.
- To add the printer to the Printers and Scanners queue, click Add Device.
- With the printer added, you can print a test page, or perform a test scan to verify the installation, or just click Continue.
- Read and respond to any remaining screens to complete setting up your printer in macOS and start printing with your HP printer.
Have an hp deskjet2131 printer and my macOS Big Sur cannot connect with it? tried everything!! its not wireless
+Betty iliadou Please refer to the instructions under this document to fix this issue: bit.ly/2DYPBAF
I have a HP Smart Tank 500, and it doesn’t have any of these what do I do??
+hi! Please refer this document to setup your printer: bit.ly/3eFFa6f
When it asks me for pick 'Device Locale', the United States in not an option. I tried using the other options, but they didn't work.
Hi Roselva, thanks for contacting!
I understand that you are experiencing an issue in setting up your printer on Mac.
I will do my best to assist you.
May I know the model number of your printer?
Please let us know.
Binu - Social Media Tech Support
Nope, not working. I do the HP download and this window pops up saying: The file “HP_Easy_Start.app.zip-3.download” doesn’t appear to be a valid download file.
+UAF HSEM Please follow the guidelines in this document to fix this issue: bitly.com/2H35MxU
i have hp printer wifi all set up it say offline still
+morgan soul Please refer to the instructions under this document to fix this issue: bit.ly/2ObQ5L4
Before I get to add devices/printers after software installation, it goes to HP Product Improvement Study and there’s a question about how the printer is used and a blank numerical entry box under with no question or prompt. I can’t continue in the process without entering the correct numerical code… but I do not know what is supposed to go there
Hi Ellie, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3IAoX0b
Binu_HP Social Media Tech Support
@@HPSupport you provided a totally useless response here!
@@HPSupport how does this solve the issue!!!
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu_HP Social Media Tech Support
Can i not print wireless on my macOS 10.15 with the HP DeskJet 3720 All-in-One Printer? Because it says i can't ???
Hi Vante, thanks for contacting!
I understand that you are experiencing an issue in printing on Mac.
I will do my best to assist you.
What exactly happens when you try to print?
Are you receiving any error messages?
Please let us know.
Binu - Social Media Tech Support
Qt_79"5%
Would not work on my mac! - Says HP needs to update software! :(
Hi Nigel, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer on Mac.
I will do my best to assist you.
Please refer this document to setup your printer: bit.ly/3tgbRxz
Binu_HP Social Media Tech Support
Jeg har forsøgt at få min nye Hp printer . HP envy 6000e i gang. men uden held, har haft to faml. medlemmer til at prøve, også uden held, hvorfor taler man ikke Dansk, så man kan forstå det. Nu må jeg prøve at finde en ekspert til at hjælpe mig. Sådan et vøvl har jeg aldrig haft før. jeg kan ikke anbefale nogen at købe den model eller noget der ligner dem. ØV. ! .
+Grethe Andersen thanks for reaching out. The support here is in English only. If you could post back in English, I'd be glad to help? If in case you need support in your language, I'd recommend you to refer our localized channel link: czcams.com/users/HPSupportDansk
Help
Hi Jim, thanks for contacting!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP product?
May I know the product you are using?
Let me know!
Binu - Social Media Tech Support
00:58 not 5 seconds for me 20 seconds solved
Hi Kürşat, thanks for contacting!
We are delighted to hear that it is working!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
It doesn’t work… I’m tired of trying the steps
Hi Magdalia, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer.
I will do my best to assist you.
Please refer this document to setup your printer: bit.ly/3uFxl6m
Binu - Social Media Tech Support
worst printer company ever. I'm so so so disappointed. I'm on three apps now and NOTHING. I CANT EVEN PRINT ONE PIECE OF PAPER
Hi Dalton, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in setting up your printer.
I will do my best to assist you.
Please refer this document to setup your printer: bit.ly/3uFxl6m
Binu - Social Media Tech Support