Just got mine a couple of days ago and I am IN LOVE with it! I've never been a big steak eater; however, since getting the grill, I've had steak twice!!
It is fantastic to hear that you are enjoying the Ninja Grill & Griddle, Karol! Thank you for sharing with us, and we hope that you can continue to get great use from it.
I have a Ninja Foodi Grill Ag301 that seems to be perfect for a man and his wife with only ourselves to cook for! We normally eat inour dining room at McKendree Village, and cooking in our apartment has been a pain in the neck bit the Foodi has given us a new lease on eating. We’ve had it for a month or so and it is becoming our latest toy! The air-fryer concept is really a convection oven that is easier and is taking this country by storm! You better look at it !
Gotta say this thing is incredible. I got one for xmas and i genuinely cannot believe how good it is. Ive always done everything in my cast iron skillet, but so far everything i have cooked using the grill mode has been phenomenal, and i dont think ill be using my pan much any more. Going to be trying out steak next using the thermometer, definitely cant wait.
That's great news, Terri! We are thrilled to know that you enjoyed T-Bone Steaks cooked in your Ninja Foodi Smart XL Grill! Thank you for sharing your experience with our community!
Have had mine a very short time.....dehydrated my first pound of bacon, but got today’s perfect. Hamburger was okay, a bit overdone. My fault because I can’t quite believe how fast this cooks. Meatloaf last night was a bit over crusty.....will fix that next time I think. So far I love it.....am doing first major cleaning today...will see how that goes!
Everywhere keeps saying use recommended oils but they never actually show how. Just brush oil on the grill before or after preheating or what? I never use oils so idk what that means.
Hello Darkadia! We are sorry for the delay in responding to you. We do not recommend applying oil directly to the grill. It is only recommended to apply the oil to the food itself.
That is an excellent question, Darkadia! If the recipe calls for oil to be on the food then yes you would apply the oil onto the food. We recommend for you to brush the food with oil instead of spraying it.
The first time I used mine I forgot to put in the cooking pot and only used the grill plate 😭😭 cleaning the bottom of the grill was super fun after that, lol.
@@NinjaKitchenUS No worries! You best believe I haven’t forgotten to add the cooking pot again 🙂 I wanted to post that experience to hopefully prevent others from making that mistake as well. Thanks for the reply!
Thank you for this very helpful ad! I was debating on getting one, but seeing the lack of a sear on those steaks shows me that I'll stick with what I already have, since I can actually get a sear... Cheers!
I have cooked 1.25” ribeyes, St. Louis style ribs, drumsticks, thighs, and Buffalo wings in mine and you can absolutely achieve a very nice crust/sear! I like my steaks medium rare and they still had plenty of crust and the fat was rendered nicely. Can I achieve the same on my outdoor grill? Of course, and actually a little bit better IF done properly. However, when I am cooking dinner on a Wednesday night and also have to prepare sides, this thing rocks. Cooks perfectly regardless of skill level, you don’t need to babysit it. Cleans up super easy.
tried roasting a whole chicken. placed thermometer correctly but it cooked for an hour and a half and still said it was 147 degrees. we finally opened it and it was very overdone, almost burnt
Has anyone else had a problem with getting the unit and the preset light not working? Ninja is going to send us another one but they are charging $20. It happened the first time it was used. I really think they should replace it for free. If you buy one I highly recommend plugging it in right away just to see if it works.
My third grill and it has same issue as first two. When I click on my grill option on my Ninja it doesn't give me the preset option. How many grills do I have to go through to get a grill with a preset option illuminated and working?
Just got mine 😎 This might be a stupid question. owners guide says "remove promotional labels" theres 3 labels on mine, the one on inside bottom 1:31, and 2 on top of lid "how to place the thermometer" and "importance of carry-over cooking". do you remove these labels? 🤔 😜
Hi, William! We're sorry to hear you're missing the cookbook and probe. We've gone paperless, but the manuals/cookbooks can be found here: spr.ly/6051XuJbc Additionally, please send us a private message over on our Facebook page, so we can assist you with the missing probe. Our Facebook is spr.ly/6053XuJbl
Thanks this really helps. Sadly I just bought mine but doesn't have a preset or manual button . Strange! Its totally blank out there. I am gonna have to replace it . Other than that everything is perfect.
Thank you for reaching out to us, Maria! We are sorry, do not offer a customer service in Portuguese at the moment. If you would like, you could contact us in English, Spanish, or French.
Hello, Joev4033. Thank you for your feedback regarding the Ninja Foodi Smart XL Grill splash shield. We will forward your feedback to the correct team for future products.
How are you supposed to do it?? The manual and videos say to match the grooves but on mine there are NO grooves or if there are they are barely visible or noticeable. I can never get it to stay without falling out since removing it the first time. Drives me insane I haven’t been able to use it once because of this
This is totally different setup than mine is. Mine I just got at the end of November 2020, it has different trays, buttons are in different areas. Mine is the newest model I guess.
Thank you for this video I just got mine and also purchased one for my son and daughter-in-law. The 1st thing I will try on it is lamb chops with roasted potatoes and asparagus. I will use the Greek way of seasoning with Olive oil lemon juice garlic and fresh rosemary.
Mine is the one that is different from the ones that they're showing on CZcams. Mine has the griddle and doesn't have a pan in it, the grill is totally different to
I have the same question. I bought mine, then got covid, so haven't tried it yet, still in the box. I'm now looking at all these reviews & vids to decide if I even want to keep it! Originally I was looking for just an indoor grill.
For more information on this, please check out our site by going to www.ninjakitchen.com/compare/indoor-grills/. If you require additional support, we can be reached by phone at 866-826-6941, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
Thank you for your question, Josh! Our Ninja Foodi Smart XL Grill can be used to Grill, Air Crisp, Roast, Bake, Broil, and Dehydrate. We are sorry you will not be able to use the pot as a griddle. To learn more bout this model, please follow the link spr.ly/6055zAHLt. If you would like to view our Ninja Foodi Smart XL Pro Grill & Griddle, and learn more, please follow the link spr.ly/6056zAHLQ.
HELP!! To anyone that reads this, thank you!! I purchased my ninja foodi smart xl grill couple days ago and already having issues! When preheating it smells like burnt plastic + sets off my smoke detector 😩 Any idea what’s going on ? Is this expected? The grill is as clean as it can be so it’s not the dirt or grease that’s causing it….
Hi! We’re so sorry to hear about your experience with us. We would love to learn more about your current issue and see what we can do for you. Can you please send us a private message on one of our social media platforms such as Facebook, Instagram or Twitter with the following details: - Serial number: - Date code: (4 Digit number stamped into the larger metal prong on the plug) spr.ly/6184JNa3n - Phone number: - Email address: - Shipping address: - Date of purchase: - Where was it purchased? - Name:
Thank you for reaching out, Wesley! We're sorry to hear that your unit is smoking when cooking steak, and we'd like to let you know that we recommend using one of the following oils when grilling: - Canola. - Refined coconut. - Avocado. - Vegetable. - Grapeseed. However, we do not recommend using the following oils when grilling as they tend to smoke at low temperatures: - Olive. - Butter. - Margarine. We hope this helps!
You are telling me which oils to use but don’t tell me where or when to use them. Do I grease the grill plate before cooking? If I’m making hamburgers when do I grease the grill plate? Or do the hamburgers produce enough grease to cook them?
@@NinjaKitchenUS I saw something from you flash across my screen but I don’t know where to find it! It’s not in my messages or my email. As you can see I’m not very electronically intelligent!
We're happy to assist you with this. The Ninja® Foodi™ Smart XL Grill allows you to cook up to six 8oz steaks at a time. It also includes the Foodi™ Smart Thermometer that allows you to monitor doneness throughout the cooking process. You can also set the system to cook to a desired doneness, taking the guesswork out of cooking. For more information on this system, please go to www.ninjakitchen.com/exclusive-offer/FG551WBKT/ninja-foodi-smart-xl-indoor-grill/.
That's a great question, Levonia! With this amazing machine you can certainly use it without the thermometer. When you do not plug the thermometer into the unit, the preset options for doneness will not activate. With this said, you can still use all the other functions on this great machine.
Thank you for your feedback, Roei! It was a design decission for them not to be led. We will forward your feedback about the preset/manual not being led to the correct team for future products.
I'm a vegetarian. Is it necessary to select a smart setting? i.e. is there an option for strictly manual settings since I'm just needing to cook veg and plant based protein?
Hello Jesse. To grill veggies on the Ninja Foodi Smart XL Grill, we recommend using the Grill function. This great machine includes an Inspiration Guide with a grill chart for temperature and cook times for all kinds of veggies and other foods. You can also view the Inspiration Guide by going to spr.ly/6051z32V9.
Thank you for asking. We can most definitely answer this for you. The xl grill can use the preset function when the thermometer is plugged in, and if not plugged it can only use the manual function.
Just used mine for the first time and get an error while trying to air fry. Says "E5" or "ES". Tried calling and they were no help at all. Anyone else have this error? Not exactly a positive first time experience with Ninja lol.
We're sorry to hear you're having trouble with your Ninja. We'd like to look into this further. Please send us a private message on our Facebook with your model number, when and where purchased - receipt if possible, 4 digit date code off the metal prongs on the end of the cord that goes into the wall outlet, serial number, your full name, phone number, and email address. To access the private messages, go to the top of our Facebook page, spr.ly/6188zEen4, to see the Message button. Click Message to view our previous private messages.
@@NinjaKitchenUS appreciate your response but I'm just going to return it back to Costco. I tried to use it again today and the exact same thing happened. Never buying another Ninja product ever again.
Oh no, Kyle! We would love to look into this issue for you, and make sure everything is working perfectly fine on your end. If you can, kindly send us a private message on any of our social media platforms such as Instagram, Facebook, or Twitter with the following details we will be able to help you out: Model/Serial number(s): Phone number: Name: When & where was the unit purchased? Issue/details: Video of the damaged unit: Shipping address:
@@NinjaKitchenUS thank you. We’d really appreciate the help. The touch buttons haven’t been the most cooperative. I will send a message on Instagram later today!
Hello Steven! The smallest grill we have is the AG300 series that you can find by going to www.ninjakitchen.com/exclusive-offer/AG301WBKT/ninja-foodi-5-in-1-indoor-grill-with-4-quart-air-fryer/. All of the parts for our grills besides the main unit, and any probes are dish washer safe, however we do recomend hand washing.
@@NinjaKitchenUS Thank you. I will take a look at the link. It seems like a handy grill and one would not need an electric skillet or air fryer, and I would not have to use my grill on cold days. Some things like steaks, brats and pork chops are just better on the grill. Can one cook ribs on the grill?
We can most defiantly assist you. The recommend setting for hamburgers is on high for 5-9 min and that can do 6 patties seven ounces each, each one to one half inches thick.
We apologize for any confusion on this. We would like to learn more about this. We ask that you reach out to our phone support at 866-826-6941, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
We are happy to assist. You can use your favorite recipe. With that said, you can use the leave-in Foodi™ Smart Thermometer to precisely monitor the internal temperature of the meat to ensure the correct doneness.
Thank you for asking. You can find a recipe for steaks in the ninja foodi grill by going to www.ninjakitchen.com/recipes/?q=&sort=Newest&tags=363&page=1.
The foodi smart thermometer dose not tell you the temp of what the meat is at but what it dose is it will detect when the inside of the meat reaches the temperature you selected when you set it up for cooking.
We are sorry to hear that you are having issues with the splatter shield. To assist you, please call us at 1-800-365-0135, and have your grill with you.
Just got mine a couple of days ago and I am IN LOVE with it! I've never been a big steak eater; however, since getting the grill, I've had steak twice!!
It is fantastic to hear that you are enjoying the Ninja Grill & Griddle, Karol! Thank you for sharing with us, and we hope that you can continue to get great use from it.
@@NinjaKitchenUS I love the Foodi Grill so much, I ordered the 7 in 1; love the griddle with this one. I am hooked on Ninja :)
That is fantastic to hear, Karol! We hope that you can continue to get spectacular use from the Ninja Foodi Grill!
Mine is wonderful, it just looks different from hers. I just have to get used to setting it up
It doesn't show " beef, chicken, etc" after pressing Preset.☹
For anyone having the preset issue the the thermostat has to be plugged in
As a gym goer and looking to get on a meal plan i am very interested in trying this for meal prep
Great instructions. I have this grill so I appreciate any and every learning opportunity.
We're happy to hear that this video was helpful.
I have a Ninja Foodi Grill Ag301 that seems to be perfect for a man and his wife with only ourselves to cook for! We normally eat inour dining room at McKendree Village, and cooking in our apartment has been a pain in the neck bit the Foodi has given us a new lease on eating. We’ve had it for a month or so and it is becoming our latest toy! The air-fryer concept is really a convection oven that is easier and is taking this country by storm! You better look at it !
Fixed my first ribeye steak on this. It was juicy and cooked to perfection!🥰 Best ever!
You're making our mouths water, Kelly! 😋
I am going to cook ribeye on mine to for the first time. I'm a little nervous..lol
We're sure it'll be delicious!
Gotta say this thing is incredible. I got one for xmas and i genuinely cannot believe how good it is. Ive always done everything in my cast iron skillet, but so far everything i have cooked using the grill mode has been phenomenal, and i dont think ill be using my pan much any more. Going to be trying out steak next using the thermometer, definitely cant wait.
We're happy to hear that you love your Ninja Foodi Smart Grill & Griddle!
Got one for Christmas too, trying it out for the first tonight!
Got mine last night! Can't wait to start using it
Congratulations on the purchase of your new Ninja Foodi Smart XL Grill, Agnes! You are going to love cooking with it!
Jus got it, made wings quick and they were awesome!
We are glad to hear about this. We hope you make a lot more with the grill.
The first thing I fixed in mine was T-bone steaks, they were delicious!!
That's great news, Terri! We are thrilled to know that you enjoyed T-Bone Steaks cooked in your Ninja Foodi Smart XL Grill! Thank you for sharing your experience with our community!
Have had mine a very short time.....dehydrated my first pound of bacon, but got today’s perfect. Hamburger was okay, a bit overdone. My fault because I can’t quite believe how fast this cooks. Meatloaf last night was a bit over crusty.....will fix that next time I think. So far I love it.....am doing first major cleaning today...will see how that goes!
My just came in. Can't wait to grill some NY strip steaks
Amazing! We hope you love it as much as we do 🥰
Everywhere keeps saying use recommended oils but they never actually show how. Just brush oil on the grill before or after preheating or what? I never use oils so idk what that means.
Hello Darkadia! We are sorry for the delay in responding to you. We do not recommend applying oil directly to the grill. It is only recommended to apply the oil to the food itself.
@@NinjaKitchenUS I see so anything grill related just spray the food lightly with oil before putting it on the grill.
That is an excellent question, Darkadia! If the recipe calls for oil to be on the food then yes you would apply the oil onto the food. We recommend for you to brush the food with oil instead of spraying it.
Just got mine ordered just doing research on how it works and use it
The first time I used mine I forgot to put in the cooking pot and only used the grill plate 😭😭 cleaning the bottom of the grill was super fun after that, lol.
We are sorry to hear about this, Kellsie.
@@NinjaKitchenUS No worries! You best believe I haven’t forgotten to add the cooking pot again 🙂 I wanted to post that experience to hopefully prevent others from making that mistake as well. Thanks for the reply!
You're welcome, Kellsie. We hope you are getting god use out of your grill.
OMG. I did the same thing 🤦🏾♀️
Oh no!
So very thankful for this video. I watched it over and over because I learned new things each time. Thank You Thank You Thank You
You are very welcome! We are happy that this video was helpful.
Thank you this was very well done
You're very welcome, Neetha!
Thank you for this very helpful ad! I was debating on getting one, but seeing the lack of a sear on those steaks shows me that I'll stick with what I already have, since I can actually get a sear... Cheers!
Hi there! You can certainly achieve a harder sear with the Foodi Grill, by using the higher temperature settings! It's all a matter of preference 😊
I have cooked 1.25” ribeyes, St. Louis style ribs, drumsticks, thighs, and Buffalo wings in mine and you can absolutely achieve a very nice crust/sear! I like my steaks medium rare and they still had plenty of crust and the fat was rendered nicely. Can I achieve the same on my outdoor grill? Of course, and actually a little bit better IF done properly. However, when I am cooking dinner on a Wednesday night and also have to prepare sides, this thing rocks. Cooks perfectly regardless of skill level, you don’t need to babysit it. Cleans up super easy.
Just got mine! I am so excited 😆 Happy Birthday to me! 🎉🥳
Now that is a fabulous gift, Happy Birthday to you, Kelly! Don't forget to share some of your amazing recipes. 😀 🎁
Does this come with a griddle or option to add a griddle like the previous model of grill?
tried roasting a whole chicken. placed thermometer correctly but it cooked for an hour and a half and still said it was 147 degrees. we finally opened it and it was very overdone, almost burnt
When I click on my grill option on my Ninja it doesn't give me the preset option
Mine doesn’t either unless the thermometer is plugged in.
Nice machine but suggesting adding canola oil is not the healthiest oil option out there. Why only canola oil?
Nice
Has anyone else had a problem with getting the unit and the preset light not working? Ninja is going to send us another one but they are charging $20. It happened the first time it was used. I really think they should replace it for free. If you buy one I highly recommend plugging it in right away just to see if it works.
My third grill and it has same issue as first two. When I click on my grill option on my Ninja it doesn't give me the preset option. How many grills do I have to go through to get a grill with a preset option illuminated and working?
You have to have the temp probe hooked up to get the preset/manual
@@MsToye77 oh, that seems kind of odd... thank you for the info
Just got mine 😎
This might be a stupid question. owners guide says "remove promotional labels" theres 3 labels on mine, the one on inside bottom 1:31, and 2 on top of lid "how to place the thermometer" and "importance of carry-over cooking". do you remove these labels? 🤔
😜
We are happy to assist you with this. The label on the inside of the system can stay. We recommend removing the 2 on the lid.
Hi~ How do I clean behind the heating element that looks like a coiled wire?
Hello, Sophiac! That is a great question. We can only recommend wiping down the inner hood with a damp towel or cloth.
Can you add smoke flavored chips to the bottom pan?
I didn’t get the cook guidebook. How do I get one that was supposed to come with it.
I was supposed to get a thermometer with it too.. What’s going on here..
Hi, William! We're sorry to hear you're missing the cookbook and probe. We've gone paperless, but the manuals/cookbooks can be found here: spr.ly/6051XuJbc
Additionally, please send us a private message over on our Facebook page, so we can assist you with the missing probe. Our Facebook is spr.ly/6053XuJbl
Thanks this really helps. Sadly I just bought mine but doesn't have a preset or manual button . Strange! Its totally blank out there. I am gonna have to replace it . Other than that everything is perfect.
I got the same problem. Did you find out how to see the preset button?
@@adavitega I have the same problem did you find how to?
Preciso de assistência técnica para minha Ninja Foodi Smart XL Grill, moro em SP Praia Grande
Thank you for reaching out to us, Maria! We are sorry, do not offer a customer service in Portuguese at the moment. If you would like, you could contact us in English, Spanish, or French.
Splash shield is a pain to put on
Hello, Joev4033. Thank you for your feedback regarding the Ninja Foodi Smart XL Grill splash shield. We will forward your feedback to the correct team for future products.
How are you supposed to do it?? The manual and videos say to match the grooves but on mine there are NO grooves or if there are they are barely visible or noticeable. I can never get it to stay without falling out since removing it the first time. Drives me insane I haven’t been able to use it once because of this
Thx 🙏 great explanation thx 🙏 stay safe and well good blessings 🙏🙏👍👍👍😃😃😃😃✌️❤️✌️
You're welcome.
What's the best method to clean up around the fan and splash guard basically the whole lid!?
Hello Andre. We recommend checking out our video by going to spr.ly/60543Nsin.
Just watched my Ninja Foodi Grill XL on QVC and the chips were golden on all sides. The mind has never cooked like this. How do I do this?
Hi Frances, we would recommend following a recipe or guides from the recipe page at: spr.ly/6050MKVxu
This is totally different setup than mine is. Mine I just got at the end of November 2020, it has different trays, buttons are in different areas. Mine is the newest model I guess.
Thank you for this video I just got mine and also purchased one for my son and daughter-in-law. The 1st thing I will try on it is lamb chops with roasted potatoes and asparagus. I will use the Greek way of seasoning with Olive oil lemon juice garlic and fresh rosemary.
I meant 2021, 😆 🤣 😂
Mine is the one that is different from the ones that they're showing on CZcams. Mine has the griddle and doesn't have a pan in it, the grill is totally different to
That is a great system, Debra! You have our Ninja Foodi Grill & Griddle. Check it out by going to czcams.com/video/P4HcZLmTFrl/video.html.
It says that the video with the new one that has the latest version w/griddle isn't available. I've clicked on it a few times a couple of days no use
So when did you cook the vegetables? Do you clean and start over?
Hi Harley Please PM us with your Email address,phone number and model number so we can assist you further. Thank you
I have the same question. I bought mine, then got covid, so haven't tried it yet, still in the box. I'm now looking at all these reviews & vids to decide if I even want to keep it! Originally I was looking for just an indoor grill.
Please can you tell me the difference between ninja max grill and ninja xl smart thank you Stay Safe xx
For more information on this, please check out our site by going to www.ninjakitchen.com/compare/indoor-grills/. If you require additional support, we can be reached by phone at 866-826-6941, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
Como comprar essa ninja 🇧🇷🇧🇷
Just curious, can the cooking pot be used kinda like a griddle plate?
Thank you for your question, Josh! Our Ninja Foodi Smart XL Grill can be used to Grill, Air Crisp, Roast, Bake, Broil, and Dehydrate. We are sorry you will not be able to use the pot as a griddle. To learn more bout this model, please follow the link spr.ly/6055zAHLt.
If you would like to view our Ninja Foodi Smart XL Pro Grill & Griddle, and learn more, please follow the link spr.ly/6056zAHLQ.
HELP!! To anyone that reads this, thank you!! I purchased my ninja foodi smart xl grill couple days ago and already having issues! When preheating it smells like burnt plastic + sets off my smoke detector 😩 Any idea what’s going on ? Is this expected? The grill is as clean as it can be so it’s not the dirt or grease that’s causing it….
Hi! We’re so sorry to hear about your experience with us. We would love to learn more about your current issue and see what we can do for you. Can you please send us a private message on one of our social media platforms such as Facebook, Instagram or Twitter with the following details:
- Serial number:
- Date code: (4 Digit number stamped into the larger metal prong on the plug) spr.ly/6184JNa3n
- Phone number:
- Email address:
- Shipping address:
- Date of purchase:
- Where was it purchased?
- Name:
Any tips for smoke ? Mine is making a lot of smoke when cooking steak
Thank you for reaching out, Wesley! We're sorry to hear that your unit is smoking when cooking steak, and we'd like to let you know that we recommend using one of the following oils when grilling:
- Canola.
- Refined coconut.
- Avocado.
- Vegetable.
- Grapeseed.
However, we do not recommend using the following oils when grilling as they tend to smoke at low temperatures:
- Olive.
- Butter.
- Margarine.
We hope this helps!
The only disadvantage about this grill is the loudness other than that I loved it.
Thank you for sharing your experience with us, Amanda! We hope that you can continue to get fantastic use from the Grill.
I was just looking to see if anyone commented on how loud it was…. I thought maybe mine was defective
No it's actually really loud@@rebeccastanevich539
You are telling me which oils to use but don’t tell me where or when to use them. Do I grease the grill plate before cooking? If I’m making hamburgers when do I grease the grill plate? Or do the hamburgers produce enough grease to cook them?
Hey, Candice. Please send us a private message with your email address for more information.
I don’t know where to send the private message. I tried @ninja kitchen but it wasn’t delivered. Please tell me where to send it.
@@NinjaKitchenUS I don’t know how to send you a private message. Please let me know how.
We can be contacted via live chat here: spr.ly/6058MSLzw (click on the black "chat with us" icon) or by phone at 1-800-365-0135.
@@NinjaKitchenUS I saw something from you flash across my screen but I don’t know where to find it! It’s not in my messages or my email. As you can see I’m not very electronically intelligent!
What is the difference between this one and the similar cheaper non smart one they sell at Sam's Club?
We're happy to assist you with this. The Ninja® Foodi™ Smart XL Grill allows you to cook up to six 8oz steaks at a time. It also includes the Foodi™ Smart Thermometer that allows you to monitor doneness throughout the cooking process. You can also set the system to cook to a desired doneness, taking the guesswork out of cooking. For more information on this system, please go to www.ninjakitchen.com/exclusive-offer/FG551WBKT/ninja-foodi-smart-xl-indoor-grill/.
Mine doesn’t have a preheat button, is that normal?
Hello Paul! Our grills do not come with a preheat button. They start the pre heat process on their own.
This uses my model (IG601) crisper tray, so can I use this model cookpot?
Thank you for reaching out to Ninja! We are sorry, our XL Grill & Griddle does not have the ability to use a pot.
how do you broil
Hi Betty, there is a function on the unit for broiling.
sooo. do we close the lid? its a bit vague.. and i want one too
Yes, the lid needs to be closed while cooking. We are sure that you will love the Ninja® Foodi™ Smart XL Grill.
The black part of the thermometer won’t melt when leaving it inside?
Thank you for asking, Madmarcos. The black part of the thermometer should not melt as long as the instructions for insertion are correctly followed
How can I use my Ninja SMart XL without using the therometer.
That's a great question, Levonia! With this amazing machine you can certainly use it without the thermometer. When you do not plug the thermometer into the unit, the preset options for doneness will not activate. With this said, you can still use all the other functions on this great machine.
Preset/manual led not led up why?
Thank you for your feedback, Roei! It was a design decission for them not to be led. We will forward your feedback about the preset/manual not being led to the correct team for future products.
I'm a vegetarian. Is it necessary to select a smart setting? i.e. is there an option for strictly manual settings since I'm just needing to cook veg and plant based protein?
We are happy to confirm that you can use manual settings on the Ninja® Foodi™ Smart XL Grill.
How can you access the manual option without needing to plug in the thermometer. I have to fo that before it sows on the display
What setting for grilling veggies?
Hello Jesse. To grill veggies on the Ninja Foodi Smart XL Grill, we recommend using the Grill function. This great machine includes an Inspiration Guide with a grill chart for temperature and cook times for all kinds of veggies and other foods. You can also view the Inspiration Guide by going to spr.ly/6051z32V9.
My preset/manual option does not show up unless the thermometer is plugged in.
Does it show up in air fryer or only on grill setting?
Thank you for asking. We can most definitely answer this for you. The xl grill can use the preset function when the thermometer is plugged in, and if not plugged it can only use the manual function.
May I know the price?
We appreciate your interest in our products, Feng! You can view our price here: spr.ly/6054u4JtO
Just used mine for the first time and get an error while trying to air fry. Says "E5" or "ES". Tried calling and they were no help at all. Anyone else have this error? Not exactly a positive first time experience with Ninja lol.
We're sorry to hear you're having trouble with your Ninja. We'd like to look into this further. Please send us a private message on our Facebook with your model number, when and where purchased - receipt if possible, 4 digit date code off the metal prongs on the end of the cord that goes into the wall outlet, serial number, your full name, phone number, and email address.
To access the private messages, go to the top of our Facebook page, spr.ly/6188zEen4, to see the Message button. Click Message to view our previous private messages.
@@NinjaKitchenUS appreciate your response but I'm just going to return it back to Costco. I tried to use it again today and the exact same thing happened. Never buying another Ninja product ever again.
We're sorry to hear you feel this way. If you change your mind we are always here to help.
can someone tell me how to switch the unit measure from Fahrenheit to Celsius?
Thank you for asking. We are happy to answer this for you. The xl grill is not capable of changing the temperature measurement to Celsius.
Buttons stopped working after a few uses
Oh no, Kyle! We would love to look into this issue for you, and make sure everything is working perfectly fine on your end. If you can, kindly send us a private message on any of our social media platforms such as Instagram, Facebook, or Twitter with the following details we will be able to help you out:
Model/Serial number(s):
Phone number:
Name:
When & where was the unit purchased?
Issue/details:
Video of the damaged unit:
Shipping address:
@@NinjaKitchenUS thank you. We’d really appreciate the help. The touch buttons haven’t been the most cooperative. I will send a message on Instagram later today!
Thank you for letting us know, Kyle! We look forward to hearing to you to assist you further.
Is there a smaller version of this grill? Are the components dishwasher safe?
Hello Steven! The smallest grill we have is the AG300 series that you can find by going to www.ninjakitchen.com/exclusive-offer/AG301WBKT/ninja-foodi-5-in-1-indoor-grill-with-4-quart-air-fryer/. All of the parts for our grills besides the main unit, and any probes are dish washer safe, however we do recomend hand washing.
@@NinjaKitchenUS Thank you. I will take a look at the link. It seems like a handy grill and one would not need an electric skillet or air fryer, and I would not have to use my grill on cold days. Some things like steaks, brats and pork chops are just better on the grill. Can one cook ribs on the grill?
Hello Steven! Yes, you are able to cook ribs on the Foodi grill.
@@NinjaKitchenUS Thank you. One more reason to get the grill.
We are elated to hear your interest in the Grill, Steven! We hope that you can try it soon.
Can you please tell me the recommended settings to fix hamburgers?
We can most defiantly assist you. The recommend setting for hamburgers is on high for 5-9 min and that can do 6 patties seven ounces each, each one to one half inches thick.
@@NinjaKitchenUSfresh or frozen Pattie’s?
Does it cook frozen chips?
We are happy to confirm that you can cook from frozen in the Ninja® Foodi™ Smart XL Grill.
Can you bake brownies in it?
Yes you should be able to bake brownies but we do recommend to follow a recipe for it.
WTF my grill doesn't have a preheat button
We apologize for any confusion on this. We would like to learn more about this. We ask that you reach out to our phone support at 866-826-6941, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
How do you cook prim rib
We are happy to assist. You can use your favorite recipe. With that said, you can use the leave-in Foodi™ Smart Thermometer to precisely monitor the internal temperature of the meat to ensure the correct doneness.
How to baste the steak tho
Thank you for asking. You can find a recipe for steaks in the ninja foodi grill by going to www.ninjakitchen.com/recipes/?q=&sort=Newest&tags=363&page=1.
What’s dehydrate setting lol
The dehydrate setting removes water from (food) in order to preserve and store it. Some examples are dehydrated fruits and meats.
How do I know the temp of the food with the Foodi Smart Thermometer?
The foodi smart thermometer dose not tell you the temp of what the meat is at but what it dose is it will detect when the inside of the meat reaches the temperature you selected when you set it up for cooking.
@@NinjaKitchenUS Okay Thanks!
You're welcome!
Why don't ninja just make ovens? Imagine the features they'd include!
We truly appreciate your feedback a such a great idea, Scottie! We will forward your idea along to our development team to review.
So it's like a fancy microwave.
This great system allows you to Grill, Air Crisp, Roast, Bake, Broil, and dehydrate.
Oh...it's MUCH MORE THAN THAT...without the radiation ❣
Nothing like a microwave. More like a smart oven if you’re goin to compare it to anything
Thank you for your support.
Don’t buy this the splatter shield doesn’t have any “grooves” on it and is impossible to put in
We are sorry to hear that you are having issues with the splatter shield. To assist you, please call us at 1-800-365-0135, and have your grill with you.
THIS THING IS A HASSLE TO CLEAN. I DONT LIKE THE SPLATTER SHIELD.
just dont use canola oil, it is very bad for you 🤢
Unbearable audio. Hope no one paid for professional production.
Hi Eric! Thank you very much for your valuable feedback. We will definitely pass it along to our marketing team.
A