TraxNYC Staff Does The UNTHINKABLE! | Trax Uncut Ep7
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- čas přidán 29. 04. 2024
- TRAXNYC's unrivaled customer service in Part 2 of our series. Dive deeper into our dedication to excellence in the luxury jewelry market as we explore advanced customer service strategies and the ongoing support we provide to our team. This episode gives you an exclusive look at our innovative training methodologies that continuously elevate our service standards.
Experience firsthand testimonials from our team, sharing inspiring stories of challenging client interactions and how they successfully navigate them with finesse and dedication. Furthermore, our leadership team discusses the impact of our commitment to superior service on long-term customer relationships and business resilience.
We value your thoughts! Share your feedback in the comments below and let us know what aspects of customer service you’d like us to cover next!
Live-Chat with a Jeweler on, m.traxnyc.com (Financing & 2-Year Layaway is Available!)
For White-Glove Service via Instagram DM: @petertraxnyc, @kenny.trax, or @qurbe_traxnyc .
Visit the Shop: 64 W 47TH ST, NEW YORK NY 10036 (Monday - Friday: 11AM-6PM, Saturday & Sunday: 11AM-4PM)
Contact Us:
Speak To A Live Agent: 212--872-9692
Check out all of our:
Chains: bit.ly/3s6wtHO
Rings: bit.ly/2L8S3Jx
Earrings: bit.ly/2Q75dWo
Pendants: bit.ly/2JcuVZ5
Men's Watches: bit.ly/2WPWkSO
Sapphire Collection: bit.ly/3s57tR4
DON'T FORGET TO SUBSCRIBE AND LIKE THE VIDEO
WANT TO START YOUR CUSTOM PROJECT?
Call us at 212-391-3832
Email us at custom@traxnyc.com
www.traxnyc.com/custom_jewelr...
#TraxNYC #Gold #Jewelry
There are some elements of Customer Service that will never change. Mutual respect. Prompt, competent assistance. Manners. Bringing Good Old Fashioned Customer Service combined with the power of new technology home to TraxNYC.
The dramatic action music with the dude explaining the improved call quality 😂
"Here at Trax NYC we realised that what companies have been using for ten years actually works!"
Whoever edited this video is funny from the dramatic music to the bright filter they put on the video that makes it look like everyone is wearing lipstick lol
i was a hater but trax and melisa are people like me just trying to work hard live life and be happy, respect maks and traxs staff.
U sound like an idiot
Sammme, now I think he is A+. First time I saw him, was in that luxury bazaar episode. Wonder what the whole story was there
i was a lover
What was there to hate at first? I’m genuinely curious. I’ve never seen him. Try to scam anybody. It could possibly be that some people just think that if somebody’s making a profit that it’s automatically a scam and most people will hate because of that. I’m not sure I’ve always been a supporter.
@@daddyschainsjewelry I love the guy now. Just had to see more of him. Maybe just a weird edit on luxury baazar not sure.
That sht need to be on Netflix, great show , great quality , my whole family love watching every week , we’re doing a whole debate about this show Max make a big change , Melissa we love you here 😁😁😁😁😁
all of us at work been addicted about Trax Uncut , drama on dram we love it here , 8 of us , you are the best Max , TRAX number 1
I provide the most amazing customer service. I always put the customers first and I have earned many customer service rewards. Amen 🙏
Amazing dedication, TraxNYC team! 👏
every ship has a captain.
my all respect and appreciation to the man hwo providing the appropriate atmosphere for these young people to work as one team and a harmonious and cooperative family, despite their different nationalities, languages, religions, and origins...
Melissa has always been mad cool! I was at work while looking at the website, and she did want to assist me! Too bad I had to run to my patients room or else I would of replied, BIG LOVE to TraxNYC can't wait to buy some good ass jewelry!
Seems like they getting better Max thanks to you , best jewelry services 💯💯💯💯
Always shine after the rain 🌧️
man im hooked on this series trax took us in deph of how it really is in big buisness wow
Maks I'm mad proud of you bro. Incredible really. Incredible work is an understatement.
Absolutely, Respect This Man Getting That In You Rock TRAXNYC!!!!
and a lot of Progress i love the sound of that , keep them tight Max Good job Max
Crazy how far Melissa has gone
Yeah I use to be hater of hers but hear her story she’s a role model for the next generation hard work paid off for her and that’s great to see!!!
wheres she from?
Inspiration for the rest of us 🇺🇸
Micky could possibly be the best looking man I have ever seen!!!!!!!!!
TRAX FOREVER!!
I love how this guy runs his business.
Traxnyc the best jewelry shop in the district 💯
Trax Uncut lowkey a crazi name
Max. With all due respect. If these guys ain't doing their job, hire one of those call centers, legit ones from other countries 😂
Trax is starting to get traxtion his channel banging great videos out this is how you market your goods 😊 #boss #jewelryking #goals #sortyourshitout #newyorkking 😊
🔥🔥🔥🔥🔥🔥🔥
Nice bro your awesome
I work at T-Mobile CEC (Customer experience center) been doing it for 7 years and call center work altogether 14 years. We use a A.I system internal that we have all our documents and more into it that helps to answer and do stuff internal that would blow people's mind. Yall are on a super good track to help yourself and customer by having A.I . Blows my mind people would be late or take long breaks or lunchs. We have productivity goals and I Exceed them always because I treat my job like I'm a owner which Iam since we get lots of stock each year. The better I do for my company, the better my company can do for me and my customers. If I lived in New York I'd love to show you a week of me on the phones and computer. I love my job but I always keep my door open. Biggest thing most people should take from any job just like your dating someone do your best and leave no stone un turn so you never look back and say I wish I did this different. I wanna look back and say I gave everything I got to have been the best I could be. Much love - Tony 💙
Progress 💯
i live in seattle. big fan of the series..
im gonna be calling Them within a week
to start me a custom ring order project..
How did it go??
Max is one of them 1 in a billion type of guy's man real legend so motivating.
Max, the person responsible for the hiring keep him as first pick for hires 🎯
Real business happening 👏👏👏
If I still lived in the city this is where I WOULD wanna work. 100%
Wow , Very Impressive Crew. ! MR. Maksood Agadjani Be A Mentor , Understand You Have To Invest On Talented & Untalented Employees Before Kicking Them To The Curb , Mold Them Hands On Over & Over Give Them A Week !
I Used To Hire Barber's For My Shop , I Would Always Say , "Here At My Shop Your Going To Cut Hair My Way Forget What You Been Taught !"
Peace & Joy From Tijuana , Mexico 🇲🇽 Ray Aaron ❤
Missed calls doesn't necessarily mean missed sale
but theres always that possibility 🙂
Broo i saw your fight that was epic. Bigger fan of you now
I wish I could work with y'all this job looks awesome
I feel alot of watchers could've felt like i did . At first i thought Max and alot of other jewelry sales / owners were just rude and a person who lost touch with reality , but i do need to say after watching and just keeping this to myself never commenting that i see a difference in Max now either i just changed my feelings or Max is a good person , i believe the latter 👍 keep it up
Trax for president!! 2024!! 😂
no ear rings. safe ears. nice words, positive great constructive vibes
Good learning
Haha yo I even have that same 30$ black sling pack that they have on. Weird lol. They're durable. Amazing to watch this business since before it was anything but an eBay account TO watch!
This series is interesting 🤔
Every Client Every Time No Exceptions No Excuses
Crack that whip! The workers gonna f around when the cat is gone.
Melissa cracks me up 😂 I’m guessing English is her second language and it seems like she can’t think of what she wants to say as fast as she wants to 😂
Should i ever hit some serious wealth, im headed to TraxNYC
You should definitely do a giveaway in San Francisco I will take off work just to be there trax! You give people a chance in the scavenger hunt or giveaway at least you’re the only person who do it!
Could you do a video explaining IGS stamping or the different stamps on gold thanks
You should have pre made common questions for a the AI bot because a lot of times if you just word a question differently a little bit the bot gets confused
How are u idol? U are very lucky❤ take care always for your family
This is cool definitely should keep it up! And Melissa is beautiful 😍 she from Israel?
Cool 🆒🆒🆒🆒😎 Respect. Love. Prosperity!💯 Best in NYC
Mazalsa! 🦩
1:31 I swear that's a clip of Anup right in the center. Lol.
it is lol, probably just some old b roll
09:07 He was about to close. That is an indicator that they are desperate for a sale before the close of the store. Not TraxNYC but, the other place... Going the extra mile by giving his personal cell and keeping the customer informed that they are important and NOT the sale. This is what makes the sale!!! Always, the customer first, DO NOT MAKE IT ABOUT THE SALE!!! You young punks out there, read, Zig Ziggler!!
Invest in good Cisco Firewall(s) and switches. Make sure you (If you have) VOIP systems on a separate VLAN, Date on another VLAN, and internal communications on another VLAN. Can never have enough protection...
The biggest in Diamond District 💯💯💯💯
love trax
11:09 "stuck in customs"
Translation: the customer needs to pay import fees for customs to release, but he doesn't want to do it so it is "stuck"
Trax I would love to work for you in some capacity ! I do photography, graphic design, great with people. This isn’t the platform to reach out but I figured I’d take a shot. I respect your attitude allot and how you deal with things and it’s attractive as a strong team member. God bless brother
send them an email with your best work bro and whatever you do keep the pressure on, show them you are serious and that you can add value etc go develop the business relationship you got this bro! good luck!
good customer service
this will be a banger lmaoo
My boi in the vest know how to customer service
Gr8 ep
I would like to send TRAX NYC some proper cheddar cheese..from Cheddar in south west England......quality jewelry deserves a gift of one of the best cheeses in the world. Please let me know where to send it and Ile have it shipped straight away 👍 x
Trax doesn’t eat cheese, he makes it.
I might move over there to work
💎👑
Last year dirty Danny did Max wrong ... What's the update??
🔥🔥
Smooth
progress big.
SHEEEEEEEESH
Everyone has a receding hairline. This type of work is definitely stressful
Are remote jobs available?
Why can’t you have people work from home based on schedules and breaks. So calls are forwarded to these work at home individuals while other folks are either out office or on breaks. Along with after hours based on international time zones it’s not that hard to miss calls.
Just a simple way off getting a sale tip' ask what's your budget Bro' 🎉🎉🎉 noone in NY lacking or they shouldn't be in the door therefore they want to show you what they got 💰
thankyou.
Yeah I remember I bought some earrings, I didn’t like them. And i asked if I can swap it for something a little more expensive, and pay the difference. I never got a text back.
Car tap discount
Hell yea! 🫶🏽
Masalsa 😆 yes!
"uncencored" LMAOOO
I'm the first one here😅😂
9:06 this guy is smooth
$13,000 for five gold ounce bars😂
That awesome you dont keep the bezels for your custom watches ive seen other jewlers keep them and sell em
CLEAN 🧼 HOUSE 🏡
basically the hackers made trax tighten up his ship
How much Gold can I get for about 10-20k for example??? No Jewelry! Just Gold!
Boss ........ Your gold @Dimond.............
My Dream ........... ❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤
Why am I so invested?
Boss ...... ....... ..you ...... ......... Boss ❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤
"no client left behind."
Traxxxxx.
سلام خوش بحالت واقعا انقد طلا دارین
من تو ایران ارزوی یه گردنبند هستم ولی ندارم ای کاش به منم هم میدادی یه دونه ❤❤❤❤ موفق باشی همیشه
Can the team build a transformer pendent that actually transforms from a car to a bot🤔 or is that to crazy? Becouse I never seen nuthin like that
Sir please halfway mani
Overcooked!
YES MY NINJA IM TOP 10 FIRST!!!!!!!!!! 💯💯💯💯
So what
The 4 C's .. I'm sure they're Cut Clarity Colour and Carrat? Iv never owed or even seen a real diamond in my life 🤷♂️
Do not pressure employee seller...!! Let's them manipulate framework option in yourself. The boss just checking the result and related profit of business.