@@UltenicOfficial Why don’t you update your videos as they are outdated. Your app mapping is completely different. And what is this nonsense about maps being deleted after 6 months? Why?
If I buy two. One for the upstairs one for downstairs do I have to download two lots of apps? If so would it be easier to just get two separate docks and one vacuum? Thanks in advance. John
Hi dear, if you plan to buy two of T10 self-empty robot vacuums, you don't need to download two apps, you can just pair two of the robots in one Ultenic APP. And currently, our dock amd vacuum are sold together. So, you may buy one set first, and let the robot map upstair and downstair, just need to take the robot to the floor where you want it to clean. For more other questions, you can send us email for detailed explanation: support@ultenic.com
Cannot connect to 5 G network
Well detailed 👌
Mine keeps going off line. I reset and reconnect
How do you do multi-map? Just pop it on the next floor and auto clean again? It won't erase the first floor that has already been mapped?
It can't do multi-map as advertised by the seems of it? I just did an auto clean upstairs and it has deleted the map for downstairs :(
Hey dear, please go to our app, click More functions, cleaning record, choose the map you want to use, and then you can do multi-map on your phone ^_^
@@UltenicOfficial Why don’t you update your videos as they are outdated. Your app mapping is completely different. And what is this nonsense about maps being deleted after 6 months? Why?
If I buy two. One for the upstairs one for downstairs do I have to download two lots of apps? If so
would it be easier to just get two separate docks and one vacuum? Thanks in advance. John
Hi dear, if you plan to buy two of T10 self-empty robot vacuums, you don't need to download two apps, you can just pair two of the robots in one Ultenic APP. And currently, our dock amd vacuum are sold together. So, you may buy one set first, and let the robot map upstair and downstair, just need to take the robot to the floor where you want it to clean. For more other questions, you can send us email for detailed explanation: support@ultenic.com
@@UltenicOfficial Thanks for your reply. I bought 2 sets...
@@JohnSean007 Wow, glad to hear this! Wish you enjoy cleaning with T10 our robot vacuum ^_^
Having severe problems
Hi dear, don't hesitate to contact our customer service team for any product problem: support@ultenic.com