Jaguar XF broken boot - was I ripped off by the dealer!!

My Jaguar XF boot / trunk would not open.
How do you get into the boot / trunk if the lock has failed. I'll show how to get access to the boot in this video by removing the rear seats. Its a lot harder than it sounds an you need long think arms.
Find out if what happened next, it's shocking !!
There are three parts to this footage