MDU webinar: Managing complaints effectively

Complaints are an unavoidable part of delivering patient care, and yet can have a huge impact on a doctor’s reputation and wellbeing. Watch our webinar to learn more about complaints handling and tips on reaching a resolution.
Hosted by MDU medico-legal adviser Dr Jerard Ross, the session covers:
• What constitutes a complaint and the impact it can have
• What to do when you receive a complaint and when to involve your MDO
• The Ombudsman’s model complaint handling procedures for the NHS in England
• Q&A session with our panel of medico-legal advisers.
View our upcoming webinars: www.themdu.com...