In this video, I help diagnose problems related to f-21 and f-33 on a whirlpool duet sport washing machine and then I show how to replace the drain pump.
Thanks so much, I cleared the drain last week on the machine that came with the house and there was enough change for a down payment on a pump. haha Two fists full of change I pried out so I thought for sure that would fix it sadly it did not. I was able to order a new pump on amazon for about $25 and replace it by watching your video. The harded part was getting the hose clamps back on but I figured it out fairly easy. I just washed a load of clothes with no problems. This grandma could do it, so there's hope for all of us. YAY!!!!!!!
For several years our machine has been blinking F21. We would open the drain and empty it, but now F33 had us stumped. Of all the CZcams videos about fixing the pump problem yours was the first that gave us helpful information to diagnose the problem. The impeller was indeed loose, so now we are confident that replacing the drain pump is correct action to take. After confirming the part number for our model at Sears parts direct ($98), we ordered the part from Amazon for $39. Thanks so much for your kind, helpful video! :)
My husband got the information off your video and fixed it with the entire drain motor unit for only $67! He said the directions were perfect! Thanks so much! No leaks and it works like new!
Nice Tutorial. I love CZcams and peoples willingness to share. I had F21 error. Removed bottom cover, found some foreign material in filter but after re-assembling still wound not drain. After manually draining water and starting again I removed the pump. I tried to move the impeller and found it stuck then all of a sudden a small metal object came out. Looks like some small other object got stuck in the washer and stuck the impeller. After shaking this out I re-installed the pump and tried again. Washer is working fine now. Saved me a bunch of dough, so thanks again!
This video just saved us quite a bit of $. Thank you! Our local Appliance Parts Store had this part in stock. 60$ out the door. Hubby installed, it leaked a smidge, he tightened it up. VOILA!! She is up and running! Also, the door was locked and remained locked until this was installed.
Hey, just wanted to say thank you. We had been trying to figure it out for the last two weeks and I was about ready to call the repair man or buy a new one. Your fix was quick and easy and effective! Thanks again.
THANKS SO MUCH I HAVE NO MONEY I THOUGHT I HAD INSURANCE ON MY WASHING MACHINE .I WAS TOLD IT EXPIRED APRIL 7 . I WOULD NEED $637.70 TO GET IT REINSTATED . REALLY ? I DON'T HAVE 637 PENNIES . MY DAUGHTER WHO LIVES AT HOME WITH MY 9 MOUTH OLD GRANDDAUGHTER WE THANK YOU . THERE WAS A SMALL RAG STUCK IN DRAIN HOLE . THIS IS GOING TO BE A VERY SPECIAL MOTHERS DAY FOR US . THANKS AGAIN ….I CANT BELIEVE I FIXED MY MACHINE !!!
Thank you so much. We were having the same codes and we figured out that the drain pump motor was bad. Ordered the parts on 5/20 got them on 5/21 and it fixed the problem. Thanks for the Parts Dr recommendation!
Wanted to thank you for this video. Was quoted $300.00 to replace this by a local appliance repair company. Watched your video, ordered the part, watched your video again, and did it myself for $36.00. Works perfectly. Thanks so much.
I had a F-21 code problem and it is now fixed! Thank you for the video as it did help guide me. I had a small sock stuck in the pump and only noticed it after opening up the drain cap…..sure was a lot of water to drain first. I disconnected the pump and pulled the sock out then reassembled. Thanks again!
Great video... I was also getting the F-21 error, but when I checked the impeller I found that it was solidly attached and the pump transformer continuity measured as 12.3 ohms, which is correct. I took the filter off (ensuring the water was drained first... my method was using a shop vac :) , turned the washer on to get some water in the drum, reset the cycle to drain/spin and waited for the pump to engage... which took less than a minute on this setting.
Perfect video. Only thing I'd add is unplug the machine. I was able to separate the motor and housing assembly to find the motor was over heating because of a rubber band getting stuck around the impeller. Many thanks for helping me save serious bucks sir!
Thanks for the helpful video. I know what was wrong and what to replace but not how to get the old one out. Yours is the only video I found that shows everything in a concise manner.
We did this several times and it would work a few times then go right back to F21. My husband checked the impeller and it felt fine. Since it is still doing it I ordered a new pump and will switch it out once it comes in. FYI, I found one on Amazon for 46.00 so really great deal!
Thanks for this! I found a collar stay, a hair clip, a penny, and various other debris in my filter. After cleaning it out, the washer seems to be in working order again.
Thanks! The 'lint' trap had safety pin, 2 nails, screw, stuff and $2.08 in change. Cleared it out in 15 minutes and viola! Working again... ( But I told the wife it was the 'fragment bifurcation component'. Sneaked a beer into the laundry room...let out a few "gasps!"... Hour later I'm the fix-it hero. }:-)
Thanks James. I checked my impeller and it was fine. What I did feel was a build up of lint. I used a wire hanger to draw it out. It was enough to have been interfering with the impeller.
Thank you so much for this video...extremely helpful and after it took forever to get the bolts off, I was able to clean out the drain. I did have to do it several times and eventually found the fan attached to the motor was blocked by a rubberband. After eventually correcting this, the duet started draining again. I appreciate finding videos like this so I can maintain my own home, without having to hire another repairman. Smiles :)
You all probably dont care at all but does someone know a way to get back into an Instagram account? I was stupid forgot my login password. I would love any tricks you can offer me.
@Danny Rafael i really appreciate your reply. I found the site through google and Im in the hacking process now. Looks like it's gonna take a while so I will get back to you later when my account password hopefully is recovered.
God Bless you for writing,directing, producing and staring in this most helpful video. I was glad when I tested the washer it ran as designed. I wish you well in life. Thank you.
Here is what I would add. I watched this video and it was VERY helpful. I emptied the trap on my washer, which after 7 years raising three kids was full of legos, change and various plastic junk. FULL! While my washer wasn't draining, I WAS feeling the pump heat up and heard it running. After I ordered a replacement pump, I took a close look at the pump. No damage, and the impeller had resistance, which really stumped me. Why wasn't the washer emptying? I finally noticed the safety switch on the front panel. Perhaps the safety switch had prevented normal operation while I was diagnosing the pump? I taped it closed. While running a diagnostic, AGAIN the pump starts up and runs and gets warm, but no pumping.. TRAPPED AIR! I grasped the big hose between the drum and the pump and squeezed and the water immediately began to drain. The tub was empty in a few seconds and the washer worked perfectly again. Don't forget the dreaded AIR LOCK! GREAT video, saved me some serious $$!
Jennifer Sandrowski Figured I'd answer since I know what they're talking about. There is a metal push switch near the bottom right of the washer, the service panel pushes against it when it's in place and closes the switch. However I haven't found any response from it being open or closed when in normal operation. The washer is aware that the service panel has been removed though. And regarding the air lock, theres a short tube that connects from the bottom of the wash tub to behind the filter as shown in the video. The tube isn't visible. I guess it can get an air bubble in it which can potentially cause the pump to not function even though the impeller isn't stuck, the pump is in working order and the drain line isn't clogged anywhere. I've never experienced an air lock though.
I replaced the pump and motor and was still getting the F33 error code. I took off the top lid of the washer, there are three screws in the back, and next to the start button is the CCU. I unplugged all the circuits and replugged them back and and made sure there was no corrosion on the plugs. This reset the CCU and now it works fine.
Use a wet vac if you can... a lot of water drains out. This worked very well. Don't buy a new washer if you are having this problem. My repair guy diagnosed the motor problem and gave me the part number. He said the new washers were way more problematic and was VERY busy
Without the filter in, I was able to stick my finger in the hole and push the impeller around... after a few turns, something that was stuck inside it came loose and the impeller began to spin on its own! :) HOORAY! So, to summarize, F-21 error occurred, but pump impeller was not broken, and the pump transformer measured out as good, just something from the filter found its way into the pump... once I knocked it loose, everything was back to normal.
The 1st time it happened, about half a year ago, i cleaned it up....and it worked (had coins, golf ball marker, etc). It happened again three days ago. I cleaned it up again (had more coins ect). I fired it up, and F21 showed up again. Hmm....there was nothing on the trap anymore. I did it three times, and everything i restarted it, it gave me F21 during the draining process. The motor was working, but making this sound like it was dying. I stuck my finger into the blade hole and i felt something rubbery. Took out the motor, like you suggested, and found this long hair tie (wife's). I took it out. However, on the shaft housing (right below be coils), it is black and filled with water. (you can see it is black on your old one, and white/clean on your new one). I decided to take it apart, and my goodness....it was all the gunk and smelly stuff. I decided to clean it out as well (I actually just did it about 25 mins ago - machine is currently running - so we will see). but anyways, just ant to say THANKS for your video.....it saved me some $$$$ because i was thinking of buying a new one.
Terrific, thank you. Actually the pump motor runs and the impeller spins freely when there is no load on it; i.e. no water in the pump or line. When there's water though it makes a binding noise then stops and kinda hums. Impeller can be rotated easily with your finger. Water flows freely from drum into the filter and the line from the pump to the drain is clear. So apparently the motor may need replacing without completely failing? Going to replace motor assembly today in any event and will advise outcome.
Just a suggestion ... also check the hose (the one with the ball) to see if something is stuck there. That happened to me. I replaced the drain pump, the switch, checked filter and hoses and finally since nothing worked I checked the hose that connects the tub/drum to the drain pump and something was stuck there and it couldn't pass the hose with the ball and it was always giving a SUD error followed by an F21 error. After I removed the unwanted item the next try gave again a SUD error but after it clears the errors and it works fine. Good luck
I know it's been a few years since you posted this answer. But I'm going to give your suggestion a try. At this point in time, I have tested the drain pump motor. And it is fine. It tested at 12.3 ohms (which is correct) and the impeller spins as it should with no side-to-side wobble and no grinding noises. I can even hear it running smoothly during the drain cycle only to stop when the F-21 error rears its ugly head. And though cleaning the filter/trap and/or replacing the motor fixes this problem for most - for me it hasn't. I also checked the hose that leads away from the pump to my drain. And it too is clear and open. I am 99% certain the problem is as you have described - something is stuck right at the point where the hose connects to the main tank - likely at the stop ball. I have found out that it's actually called an Eco ball. And it's designed to float as the machine starts filling, thereby isolating the old drain water - still in the hose and pump - from the clean water in the wash tank. That blockage is likely causing a "fluid-lock" that creates so much back pressure, it keeps the pump from draining the water. I did clean the filter/trap and the lower portion of the hose. But I did not think to remove it and check the upper portion. Thanks for the tip! I'm pretty certain that's my problem. 🤓😎🤠
@@rvalens2 I still remember it was a real pain. It took me a week to find something made of foam that made it thru and ended up there. I was getting ready to buy a new one and thank God it is still working fine after all these years. I probably still have the photos I took as I was working on it because normally I have parts left or hoses not connected 😀
Great job. Very simple. One other issue is an F33 doesn't necessarily mean the motor is toast. Mine had a woman's hair tie....LOL. Yep. Got it out and works perfectly. The other duh moment was not knowing the motor is behind the front panel. Dumb luck guess and found a manual online.
Hi James thanks for the vid. I have cleared the lint trap and the pump works fine (Replaced last year) The pipes are clear and it drains until the final cycle where it doesnt and leaves water in the drum and gives f21. So its not the pump what could it be,? pressure switch? I unplugged and re plugged the wire connectors in CCU, all looked good, no change. Any ideas. Thanks
I have the same one and mine is leaking from the back right when the water is draining. I cannot see where the actual leak is coming from though. Any advice
All or the info was great. However, in the replace the motor section you skipped the part about showing how to separate the motor from the rest of the parts to install the new motor into the housing.
Can you separate the motor from the pump? (as in the hollow white thing its attached to) if so, how? ive been trying to twist it off and that wont work. any ideas?
Great video! Cleaned out my pump, did a rinse/drain which worked good. But at the end the F33 appeared again. All water was gone but door wouldn’t open. HELP!! Thank you
It is really instructive, thanks My washer stopped in the middle of cycle I did not see the error code I drained it and tried rinse and spin, the water did not drain I assume the pump is gone, am I on the right track???
Paul Feng You should be getting an error code and it's weird that you're not. Can you get it to spin when you put it on drain/spin with an empty washer? If the drum is turning (slowly) but you don't hear the drain pump going then it's probably the pump. If the whole machine just cuts out and doesn't do ANYTHING it might be something else. I'd hate to tell you it's the pump, you go on amazon and get one for
Ok I will pull line off from pump up to back of machine because I have already checked hose on outside... I took motor off of basket housing g and watched it spin so maybe something in that discharge hose inside
Is this in the back or front of the machine? I removed the back and did not see it. How do you remove the front bottom panel if it is there? Thank you.
So I have the same machine... Mine was not spinning at high speed all of a sudden. I like you opened the drain but it was minimal. When I run a rinse and spin and still spins slow and off balance....... ANY IDEAS??? HELP????
+Michelle Pilcher No, see if you can wash it out. Also, see if you can't rinse your drain lines to make sure it's not clogged. It's probably just rotting softener.
+James Poag Its just sludge from my hubby's filthy work clothes...I just wanted to make sure it wasn't some kind of lubricant for the impeller or something. Thank you so much!
Hi 👋, What do I do if the washing machine put the code F-33, My Motor is fine! I checked the propeller and it’s not loose. But, the Motor itself is Hot to the Touch. I figured I would just let the motor cool down! Then try it, but I wasn’t sure if there’s something else I can try???? Please Help
My washer wouldn't drain i removed the pump and there was small sock stuck in the impeller , Put it back together it solved the problem but now I have a small drip coming from in between the pump and the assembly. I tried taking off and back on a couple times appears to be seated correctly all around but doesn't have that tight feel it originally and still drips. Any ideas?
***** One of the hoses is leaking? Or do you mean you separated the pump (gray) from the housing (white)? I haven't tried separating them, but if it's not as tight as it should be you might want to silicone caulk the joint when you put it back together. Be sure to let it cure.
I didn't find the motor sold separately, but it does seem like it's possible to remove the motor from the assembly. Make sure the seal is good if you replace only the motor.
I have the F-21 error and drain was clear, so assuming its the motor. Should I replace the whole piece with drain and motor attached or just the motor? It looks like u did both...u should list the part number as well...
+Jen Struk On Amazon.com my part was 'Whirlpool W10130913 Water Pump for Washer', but you should go to searspartsdirect.com and enter your washer model in to be sure to get the lastest (correct) part.
It is possible that the impeller is blocked - I had this issue and cleared the block, reassembled the motor/impeller and all was well. Show how to disassemble the motor from the housing to check that there is noting hanging the impeller up!
And - that was my problem. I separated the motor from the filter housing and found a 1.5 ' sliver of a broken pencil stuck. Put it back together and everything is AOK
I have an Amana 7300 that doesn't have a error code but gives a series of beeps when it goes into fault. 4 beeps to be exact. but washer won't drain. I ha e taken it apart and motor and impeller is fine no wobble and magnets are strong when I spin it by hand. the problem is it will not push water out of basket. it seems to cavitate inside basket area then go into fault
+Tom Christensen Check to make sure that the drain lines are clear, flush them with hose. Put an Ohm meter on pin 1 and 2 of the drain motor and look for resistance (maybe 12.3 ohms). If Zero or One then your motor is bad.
I just don't know what to think... When I put my finger into the hole, the spindle-thing (impeller??) is able to be turned easily. When I did the Diagnostics test, I got the C:00... the door locked, water went into the drum & then the test immediately went to the F-35 error code again. Although, at some point with all of my attempts at doing a Clean Washer cycle, & Normal cycle.. I ended up with a F-21. There is never anything in my drain filter when I check. I have Whirlpool Duet Steam WFW9600TA01. I really can't afford to attempt replacing one part after another... Any thoughts? Please & Thank you :-)
F35 is a pressure sensor problem. Try running a gallon of white vinegar in the detergent slot on the 'clean washer' cycle. If that doesn't work, I would suggest contact cleaner on the pressure sensor. Are you getting F21 even though the water has drained from the machine?
czcams.com/video/DjeBIn42hys/video.html Try cleaning the APS (analog pressure switch) with contact cleaner it the vinegar doesn't work. Also, it the drain pump runs too long empty, it will throw F21 error.
Hello James! I've poured vinegar & water 1:3 in the detergent tray & tub, many times; to no avail. The water seems to drain from the tub completely... But I did get a F21. I've have spent countless hours over the last 4 days trying one thing then another. So I couldn't tell you exactly at what setting, or sequence of events I got the F21. I started leaning towards the pump problem (& away from the APS), because I was able to move the spindle-thing that is outside the pump, & believed (based on some video I watched) that it should not move, & the F21 error. If it's OK for that to move... Then maybe I should go back to considering the APS. Where would I purchase some contact cleaner? Do you know? Thank you so very much! Cecelia
I don't know if Radio Shack still sells it, maybe an auto part store. I definitely recommend against randomly buying parts to fix and to try as much as possible. There's a few videos to watch on F35.
Thanks so much, I cleared the drain last week on the machine that came with the house and there was enough change for a down payment on a pump. haha Two fists full of change I pried out so I thought for sure that would fix it sadly it did not. I was able to order a new pump on amazon for about $25 and replace it by watching your video. The harded part was getting the hose clamps back on but I figured it out fairly easy. I just washed a load of clothes with no problems. This grandma could do it, so there's hope for all of us. YAY!!!!!!!
For several years our machine has been blinking F21. We would open the drain and empty it, but now F33 had us stumped. Of all the CZcams videos about fixing the pump problem yours was the first that gave us helpful information to diagnose the problem. The impeller was indeed loose, so now we are confident that replacing the drain pump is correct action to take. After confirming the part number for our model at Sears parts direct ($98), we ordered the part from Amazon for $39. Thanks so much for your kind, helpful video! :)
My husband got the information off your video and fixed it with the entire drain motor unit for only $67! He said the directions were perfect! Thanks so much! No leaks and it works like new!
Christina Eddy what or where do you find the part number to order??
Nice Tutorial. I love CZcams and peoples willingness to share. I had F21 error. Removed bottom cover, found some foreign material in filter but after re-assembling still wound not drain. After manually draining water and starting again I removed the pump. I tried to move the impeller and found it stuck then all of a sudden a small metal object came out. Looks like some small other object got stuck in the washer and stuck the impeller. After shaking this out I re-installed the pump and tried again. Washer is working fine now. Saved me a bunch of dough, so thanks again!
This video just saved us quite a bit of $. Thank you! Our local Appliance Parts Store had this part in stock. 60$ out the door. Hubby installed, it leaked a smidge, he tightened it up. VOILA!! She is up and running! Also, the door was locked and remained locked until this was installed.
Thanks for this video. I've made $1.07 in change cleaning out the pump today.
Hey, just wanted to say thank you. We had been trying to figure it out for the last two weeks and I was about ready to call the repair man or buy a new one. Your fix was quick and easy and effective! Thanks again.
Excellent short video and to the point. Need to replace the pump due to the F-33 error and motor getting pretty hot. Thanks for sharing James.
Thank you! Your video made it possible for me to fix my washer by replacing the pump and saved me from having to call someone in to repair it.
Thank you for this video! I was able to order a pump from Amazon for $42 and install it on my own. Within 15 minutes I was back to doing laundry.
Thank you so much. Once you said there was a lint trap I knew that had to be my problem. And sure enough. Saved me the cost of a motor. Lifesaver
How a youtube instructional should be. Concise and informative.
Well done and thank you!
Thank you sir. I was very close to replacing the entire washer. Bought a replacement pump online and it's now working good as new. Thanks again.
No problem.
PS It was a safety pin, 2 paper clips, 53 cents and a bunch of gunk!!! Working like brand new now!!!! 👏👏👏
THANKS SO MUCH I HAVE NO MONEY I THOUGHT I HAD INSURANCE ON MY WASHING MACHINE .I WAS TOLD IT EXPIRED APRIL 7 . I WOULD NEED $637.70 TO GET IT REINSTATED . REALLY ? I DON'T HAVE 637 PENNIES . MY DAUGHTER WHO LIVES AT HOME WITH MY 9 MOUTH OLD GRANDDAUGHTER WE THANK YOU . THERE WAS A SMALL RAG STUCK IN DRAIN HOLE . THIS IS GOING TO BE A VERY SPECIAL MOTHERS DAY FOR US . THANKS AGAIN ….I CANT BELIEVE I FIXED MY MACHINE !!!
Thank you so much. We were having the same codes and we figured out that the drain pump motor was bad. Ordered the parts on 5/20 got them on 5/21 and it fixed the problem. Thanks for the Parts Dr recommendation!
Wanted to thank you for this video. Was quoted $300.00 to replace this by a local appliance repair company. Watched your video, ordered the part, watched your video again, and did it myself for $36.00. Works perfectly. Thanks so much.
I had a F-21 code problem and it is now fixed! Thank you for the video as it did help guide me. I had a small sock stuck in the pump and only noticed it after opening up the drain cap…..sure was a lot of water to drain first. I disconnected the pump and pulled the sock out then reassembled. Thanks again!
Great video... I was also getting the F-21 error, but when I checked the impeller I found that it was solidly attached and the pump transformer continuity measured as 12.3 ohms, which is correct. I took the filter off (ensuring the water was drained first... my method was using a shop vac :) , turned the washer on to get some water in the drum, reset the cycle to drain/spin and waited for the pump to engage... which took less than a minute on this setting.
Perfect video. Only thing I'd add is unplug the machine.
I was able to separate the motor and housing assembly to find the motor was over heating because of a rubber band getting stuck around the impeller.
Many thanks for helping me save serious bucks sir!
Thanks for the helpful video. I know what was wrong and what to replace but not how to get the old one out. Yours is the only video I found that shows everything in a concise manner.
No problem :-)
We did this several times and it would work a few times then go right back to F21. My husband checked the impeller and it felt fine. Since it is still doing it I ordered a new pump and will switch it out once it comes in. FYI, I found one on Amazon for 46.00 so really great deal!
Laurie Fylstra I think that's 1/2 of what I paid.
Thank you for the post. I had broken bobby pins lodged in pump. Once removed, it spun and the pump works!
Great video. Thanks.
The first video I watched showed the whole washer upside-down to remove this pump!
thank you so much. a service. call was 80.00+tax. After watching your video I was able to free a piece of fabric that was clogged in my pump.
Thanks for this! I found a collar stay, a hair clip, a penny, and various other debris in my filter. After cleaning it out, the washer seems to be in working order again.
Thanks!
The 'lint' trap had safety pin, 2 nails, screw, stuff and $2.08 in change. Cleared it out in 15 minutes and viola! Working again...
( But I told the wife it was the 'fragment bifurcation component'. Sneaked a beer into the laundry room...let out a few "gasps!"... Hour later I'm the fix-it hero. }:-)
Thanks James. I checked my impeller and it was fine. What I did feel was a build up of lint. I used a wire hanger to draw it out. It was enough to have been interfering with the impeller.
James, thanks so much for the video. Spot on instructions!
Thank you for the upload. I couldn’t figure out how to remove the motor from the mount.
thanks! we just replaced the pump and im on my second load of laundry! works better then it did new I think! LOL great vid.!
thanks so much, replaced pump myself - you saved me at least $200 service call!
Thank You! this video was very helpful and saved us the cost of a service call, thanks.
Thank you so much for this video...extremely helpful and after it took forever to get the bolts off, I was able to clean out the drain. I did have to do it several times and eventually found the fan attached to the motor was blocked by a rubberband. After eventually correcting this, the duet started draining again. I appreciate finding videos like this so I can maintain my own home, without having to hire another repairman. Smiles :)
You all probably dont care at all but does someone know a way to get back into an Instagram account?
I was stupid forgot my login password. I would love any tricks you can offer me.
@Kole Fabian Instablaster =)
@Danny Rafael i really appreciate your reply. I found the site through google and Im in the hacking process now.
Looks like it's gonna take a while so I will get back to you later when my account password hopefully is recovered.
@Danny Rafael it worked and I finally got access to my account again. Im so happy:D
Thank you so much, you really help me out !
@Kole Fabian no problem :)
God Bless you for writing,directing, producing and staring in this most helpful video. I was glad when I tested the washer it ran as designed. I wish you well in life. Thank you.
No problem! Good luck with your washer.
Your video helped me fix my washer, thank you.
No problem.
detailed, short, informative. Thank you
Fantastic. This was perfect and we are up and runnin again. Thank you!
You’re a genius!!! Thank you for saving me fortunes!!!! May GOD bless you mightily!!!
SO helpful! Thanks for posting this! Man I found some epic debris in that trap...
Dude mine was gross thanks for the knowledge you saved my bacon
Thank You, you just saved me a bunch of money.
Here is what I would add. I watched this video and it was VERY helpful. I emptied the trap on my washer, which after 7 years raising three kids was full of legos, change and various plastic junk. FULL! While my washer wasn't draining, I WAS feeling the pump heat up and heard it running. After I ordered a replacement pump, I took a close look at the pump. No damage, and the impeller had resistance, which really stumped me. Why wasn't the washer emptying? I finally noticed the safety switch on the front panel. Perhaps the safety switch had prevented normal operation while I was diagnosing the pump? I taped it closed. While running a diagnostic, AGAIN the pump starts up and runs and gets warm, but no pumping.. TRAPPED AIR! I grasped the big hose between the drum and the pump and squeezed and the water immediately began to drain. The tub was empty in a few seconds and the washer worked perfectly again. Don't forget the dreaded AIR LOCK! GREAT video, saved me some serious $$!
where exactly is this safety switch, and can you elaborate on the Air Lock?
Jennifer Sandrowski Figured I'd answer since I know what they're talking about. There is a metal push switch near the bottom right of the washer, the service panel pushes against it when it's in place and closes the switch. However I haven't found any response from it being open or closed when in normal operation. The washer is aware that the service panel has been removed though. And regarding the air lock, theres a short tube that connects from the bottom of the wash tub to behind the filter as shown in the video. The tube isn't visible. I guess it can get an air bubble in it which can potentially cause the pump to not function even though the impeller isn't stuck, the pump is in working order and the drain line isn't clogged anywhere. I've never experienced an air lock though.
Brilliant! This should be in every video ... trapped air was the issue for me (after cleaning out the trap) as well! Thank you, thank you..
this is a very good video i love how you explain everything in terms us non technical folk can understand!!
Thanks a lot. I fixed my washer!
this was a life saver (or at least saved me from replacing motor). thanks
Thank you so much for your video. So helpful!
Thanks for the info, really useful to understand and fix the problem with my Whirlpool Duet.
I replaced the pump and motor and was still getting the F33 error code. I took off the top lid of the washer, there are three screws in the back, and next to the start button is the CCU. I unplugged all the circuits and replugged them back and and made sure there was no corrosion on the plugs. This reset the CCU and now it works fine.
Thanks for posting! Very helpful!
Use a wet vac if you can... a lot of water drains out. This worked very well. Don't buy a new washer if you are having this problem. My repair guy diagnosed the motor problem and gave me the part number. He said the new washers were way more problematic and was VERY busy
Thank you. Quick and easy fix.
Without the filter in, I was able to stick my finger in the hole and push the impeller around... after a few turns, something that was stuck inside it came loose and the impeller began to spin on its own! :) HOORAY! So, to summarize, F-21 error occurred, but pump impeller was not broken, and the pump transformer measured out as good, just something from the filter found its way into the pump... once I knocked it loose, everything was back to normal.
THANK YOU SOOOOOO MUCH FOR MAKING THIS VIDEO! YOU ARE A GOD SEND!!! A MILLION THANKS!!!!
The 1st time it happened, about half a year ago, i cleaned it up....and it worked (had coins, golf ball marker, etc). It happened again three days ago. I cleaned it up again (had more coins ect). I fired it up, and F21 showed up again. Hmm....there was nothing on the trap anymore. I did it three times, and everything i restarted it, it gave me F21 during the draining process. The motor was working, but making this sound like it was dying. I stuck my finger into the blade hole and i felt something rubbery.
Took out the motor, like you suggested, and found this long hair tie (wife's). I took it out. However, on the shaft housing (right below be coils), it is black and filled with water. (you can see it is black on your old one, and white/clean on your new one). I decided to take it apart, and my goodness....it was all the gunk and smelly stuff. I decided to clean it out as well (I actually just did it about 25 mins ago - machine is currently running - so we will see).
but anyways, just ant to say THANKS for your video.....it saved me some $$$$ because i was thinking of buying a new one.
Super helpful! Thank you!
Terrific, thank you. Actually the pump motor runs and the impeller spins freely when there is no load on it; i.e. no water in the pump or line. When there's water though it makes a binding noise then stops and kinda hums. Impeller can be rotated easily with your finger. Water flows freely from drum into the filter and the line from the pump to the drain is clear. So apparently the motor may need replacing without completely failing? Going to replace motor assembly today in any event and will advise outcome.
Only thing missing was how to remove the panel ... thank you for posting
Just a suggestion ... also check the hose (the one with the ball) to see if something is stuck there. That happened to me. I replaced the drain pump, the switch, checked filter and hoses and finally since nothing worked I checked the hose that connects the tub/drum to the drain pump and something was stuck there and it couldn't pass the hose with the ball and it was always giving a SUD error followed by an F21 error. After I removed the unwanted item the next try gave again a SUD error but after it clears the errors and it works fine. Good luck
I know it's been a few years since you posted this answer. But I'm going to give your suggestion a try.
At this point in time, I have tested the drain pump motor. And it is fine. It tested at 12.3 ohms (which is correct) and the impeller spins as it should with no side-to-side wobble and no grinding noises. I can even hear it running smoothly during the drain cycle only to stop when the F-21 error rears its ugly head. And though cleaning the filter/trap and/or replacing the motor fixes this problem for most - for me it hasn't.
I also checked the hose that leads away from the pump to my drain. And it too is clear and open. I am 99% certain the problem is as you have described - something is stuck right at the point where the hose connects to the main tank - likely at the stop ball.
I have found out that it's actually called an Eco ball. And it's designed to float as the machine starts filling, thereby isolating the old drain water - still in the hose and pump - from the clean water in the wash tank.
That blockage is likely causing a "fluid-lock" that creates so much back pressure, it keeps the pump from draining the water. I did clean the filter/trap and the lower portion of the hose. But I did not think to remove it and check the upper portion.
Thanks for the tip! I'm pretty certain that's my problem. 🤓😎🤠
@@rvalens2 I still remember it was a real pain. It took me a week to find something made of foam that made it thru and ended up there. I was getting ready to buy a new one and thank God it is still working fine after all these years. I probably still have the photos I took as I was working on it because normally I have parts left or hoses not connected 😀
Excellent video. Thank you very much
Great job. Very simple. One other issue is an F33 doesn't necessarily mean the motor is toast. Mine had a woman's hair tie....LOL. Yep. Got it out and works perfectly. The other duh moment was not knowing the motor is behind the front panel. Dumb luck guess and found a manual online.
Thank you!
Great video, thanks
Hi James thanks for the vid. I have cleared the lint trap and the pump works fine (Replaced last year) The pipes are clear and it drains until the final cycle where it doesnt and leaves water in the drum and gives f21. So its not the pump what could it be,?
pressure switch? I unplugged and re plugged the wire connectors in CCU, all looked good, no change. Any ideas. Thanks
Good video. Thanks.
Thanks for posting.. unclogged in under 5 minutes.. wife this I'm a genius
Thank You!
very nice video. thank you.
thank you!
thanks 'very helpful
Thank you so much
Hi James, how do you separate the pump from the strainer thanks
I’m going to attempt this today and I got the pump from Amazon for $39
I replaced it with no issues. Thank You. You saved me a lot of money. I have the same exact model that you have
I have the same one and mine is leaking from the back right when the water is draining. I cannot see where the actual leak is coming from though. Any advice
even though the motor comes on and impeller spins normally when washer calls for it to drain?
All or the info was great. However, in the replace the motor section you skipped the part about showing how to separate the motor from the rest of the parts to install the new motor into the housing.
Can you separate the motor from the pump? (as in the hollow white thing its attached to) if so, how? ive been trying to twist it off and that wont work. any ideas?
Thank you
Great video! Cleaned out my pump, did a rinse/drain which worked good. But at the end the F33 appeared again. All water was gone but door wouldn’t open. HELP!! Thank you
Start another cycle and when the door releases like it always does at the very beginning of a cycle open the door.
It is really instructive, thanks
My washer stopped in the middle of cycle
I did not see the error code
I drained it and tried rinse and spin, the water did not drain
I assume the pump is gone, am I on the right track???
Paul Feng You should be getting an error code and it's weird that you're not. Can you get it to spin when you put it on drain/spin with an empty washer? If the drum is turning (slowly) but you don't hear the drain pump going then it's probably the pump. If the whole machine just cuts out and doesn't do ANYTHING it might be something else.
I'd hate to tell you it's the pump, you go on amazon and get one for
I replaced this thanks to your video now 2 months later it's doing same thing. I don't know what to do now. Any suggestions
Ok I will pull line off from pump up to back of machine because I have already checked hose on outside... I took motor off of basket housing g and watched it spin so maybe something in that discharge hose inside
I did, but I was scared that it was supposed to be there...I was very careful not to get the outside of it wet though!
Is this in the back or front of the machine? I removed the back and did not see it. How do you remove the front bottom panel if it is there? Thank you.
Also check the drainage hose I had a plastic ball stuck in mine
Anyone know where to get the pump
So I have the same machine... Mine was not spinning at high speed all of a sudden. I like you opened the drain but it was minimal. When I run a rinse and spin and still spins slow and off balance....... ANY IDEAS??? HELP????
Do you have the parts number for the replacement pump for the whirlpool duet washer?
W10130913 For the machine in the video. You should also be able to get a parts list from your washer model on the partsdr.com site.
On a Whirlpool duet sport ht, is there supposed to be black smelly gunk in the little cylinder shaped part behind the impeller?
+Michelle Pilcher No, see if you can wash it out. Also, see if you can't rinse your drain lines to make sure it's not clogged. It's probably just rotting softener.
+James Poag Its just sludge from my hubby's filthy work clothes...I just wanted to make sure it wasn't some kind of lubricant for the impeller or something. Thank you so much!
Where is this located at ?
Hi 👋,
What do I do if the washing machine put the code F-33, My Motor is fine! I checked the propeller and it’s not loose. But, the Motor itself is Hot to the Touch.
I figured I would just let the motor cool down! Then try it, but I wasn’t sure if there’s something else I can try???? Please Help
My washer wouldn't drain i removed the pump and there was small sock stuck in the impeller , Put it back together it solved the problem but now I have a small drip coming from in between the pump and the assembly. I tried taking off and back on a couple times appears to be seated correctly all around but doesn't have that tight feel it originally and still drips. Any ideas?
***** One of the hoses is leaking? Or do you mean you separated the pump (gray) from the housing (white)? I haven't tried separating them, but if it's not as tight as it should be you might want to silicone caulk the joint when you put it back together. Be sure to let it cure.
I tried a few more times and finally got, the o-ring wasn't seating correctly after twisting the pump into the locked position.
On other model it looks like the motor can be replaced by itself and not the whole assembly.....is this the case with this one?
I didn't find the motor sold separately, but it does seem like it's possible to remove the motor from the assembly. Make sure the seal is good if you replace only the motor.
James Poag did moms machine work better after that? and how hard was it to get the rubber foot in?
I have the F-21 error and drain was clear, so assuming its the motor. Should I replace the whole piece with drain and motor attached or just the motor? It looks like u did both...u should list the part number as well...
+Jen Struk On Amazon.com my part was 'Whirlpool W10130913 Water Pump for Washer', but you should go to searspartsdirect.com and enter your washer model in to be sure to get the lastest (correct) part.
My Whirlpook washing machine is coming up with F33 error code, what does this mean?
It is possible that the impeller is blocked - I had this issue and cleared the block, reassembled the motor/impeller and all was well. Show how to disassemble the motor from the housing to check that there is noting hanging the impeller up!
And - that was my problem. I separated the motor from the filter housing and found a 1.5 ' sliver of a broken pencil stuck. Put it back together and everything is AOK
I had EXACTLY the same problem. I almost always have a pencil in my pocket.
I have an Amana 7300 that doesn't have a error code but gives a series of beeps when it goes into fault. 4 beeps to be exact. but washer won't drain. I ha e taken it apart and motor and impeller is fine no wobble and magnets are strong when I spin it by hand. the problem is it will not push water out of basket. it seems to cavitate inside basket area then go into fault
+Tom Christensen Check to make sure that the drain lines are clear, flush them with hose. Put an Ohm meter on pin 1 and 2 of the drain motor and look for resistance (maybe 12.3 ohms). If Zero or One then your motor is bad.
+James Poag Although if you hear the motor spinning, it's probably a clogged line.
Why remove the whole drain assembly when only the pump can be removed with 1/4 turn and 1/10th the effort?
how to know what pump number is
I just don't know what to think... When I put my finger into the hole, the spindle-thing (impeller??) is able to be turned easily. When I did the Diagnostics test, I got the C:00... the door locked, water went into the drum & then the test immediately went to the F-35 error code again. Although, at some point with all of my attempts at doing a Clean Washer cycle, & Normal cycle.. I ended up with a F-21. There is never anything in my drain filter when I check. I have Whirlpool Duet Steam WFW9600TA01. I really can't afford to attempt replacing one part after another... Any thoughts? Please & Thank you :-)
F35 is a pressure sensor problem. Try running a gallon of white vinegar in the detergent slot on the 'clean washer' cycle. If that doesn't work, I would suggest contact cleaner on the pressure sensor.
Are you getting F21 even though the water has drained from the machine?
czcams.com/video/DjeBIn42hys/video.html
Try cleaning the APS (analog pressure switch) with contact cleaner it the vinegar doesn't work.
Also, it the drain pump runs too long empty, it will throw F21 error.
Hello James! I've poured vinegar & water 1:3 in the detergent tray & tub, many times; to no avail. The water seems to drain from the tub completely... But I did get a F21. I've have spent countless hours over the last 4 days trying one thing then another. So I couldn't tell you exactly at what setting, or sequence of events I got the F21. I started leaning towards the pump problem (& away from the APS), because I was able to move the spindle-thing that is outside the pump, & believed (based on some video I watched) that it should not move, & the F21 error. If it's OK for that to move... Then maybe I should go back to considering the APS. Where would I purchase some contact cleaner? Do you know?
Thank you so very much! Cecelia
I don't know if Radio Shack still sells it, maybe an auto part store. I definitely recommend against randomly buying parts to fix and to try as much as possible.
There's a few videos to watch on F35.
Thank you, James!