We hope this helps! If you need further assistance with the setup of your Motorola Monitor, please email to support@motorolastore.com The Binatone Support Team
Help please...I’m getting random loud beeps in the middle of the night!! I read it’s when the devices have lost signal? Although they have been in the same place and works perfectly the rest of the time! We have a new born and aren’t getting lots of sleep as it is without getting woke up for no reason 😩 when the beep happens our baby is still fast asleep! But obviously we are not 😔 is there any way we can turn that beep off? Thank you!!
Hey quick question. I have that monitor and 1 camera. I want to purchase an additional camera. Does it have to be the same exact camera, since i know motorola has other compatible cameras. Can I have 2 different motorola cams set up to this monitor?
I recently bought this device but it didn’t come with a plug for the parent monitor. I tried to charge it with the camera plug. But I haven’t been able to use the parent monitor. It turns on but I haven’t been able to see my child through it. What else can I do?
Hello Ana! If purchased as new, it should have come with each charger for the camera and parent unit. Please try to pair the camera to slot 4 and reset all units prior. If you need any more assistance, reach out to me at supportus@hubbleconnected.com. Thanks, Mike!
Hi Van Glan and thank you for your question! This baby monitor does not support VOX, so it will not turn on automatically as soon as sound is detected. If you have any more questions, please let me know at support@motorolastore.com. Thanks, Mike!
Hi Christian, this should not happen. Have you tried to give the camera a hard reset? If you need any assistance, please email to supportUS@motorolastore.com and I will get back to you as soon as possible. Kind regards, Debbie
Hello LCJ, I am sorry to hear you ran into issues with your baby monitor. Can you please contact our friendly agents to troubleshoot and/or replace your device or its components if necessary? . You can reach us via Live Chat or email. Our Live Chat is open Monday to Friday from 8 am to 8 pm EST. Find us at motorolastore.support/en/. You can email us at supportUS@motorolastore.com. We will get back to you as soon as possible. Kind Regards, Cassia & the Motorola Support Team.
I somehow got on camera 2 (there isn’t one linked) and I can’t get back to camera 1. Also, the battery life stinks on this. It will be charging all night, I take it off the plug and it signals low battery within minutes..
Hello Caitiek627, I'm sorry to hear this. Please create a case here motorolastore.support/en/ and a friendly agent will get back to you as soon as possible to help. Kind regards, Isabelle
Hello Areej, The monitor and camera work together through a radio link and such link might be affected by environmental conditions. The unit will beep when the link is lost. Please move the units around the room to try to reestablish the link. You can also reset the units: 1. To reset the monitor: • Using a small screwdriver, remove the battery compartment from the back of the monitor. • Remove and unplug the battery for 30 seconds. • Plug the battery back in and close up the battery compartment. • Turn your monitor back on. Reset has been completed. At this point you can pair your camera back to the unit. 2. To reset the camera. You can do this by turning off the camera, pressing and holding the pair button, turn on the camera until you hear a beep. After this, you can attempt to repair the camera to the parent unit. 3. To add (pair) a camera: 1. Press the MENU button and the menu bar will pop up. 2. Press the < LEFT button or > RIGHT button until the camera is highlighted, and the DEL/X ADD/+ VIEW or SCAN menu will pop up. 3. Press the + UP button or - DOWN button to select add, and press the OK button to confirm. 4. Camera 1, 2, 3 or 4 will pop up, press the + UP button or - DOWN button to select the desired Camera, and press the OK button to start searching for a camera unit. The green audio level LED will flash rapidly while searching. 5. Press and hold the PAIR button underneath the Baby Unit until the Parent Unit finds the camera, beeps and the picture from the camera appears. If you need further help, please reach our support at support@hubbleconnected.com and we'll get back to you as soon as possible. Kind regards, Crystal.
@@hubbleconnectedsupport3046 i opened the box and it was working fine,i downloaded the app from playstore and connected to wifi.I could view it on my phone aswell.I upgraded it.Suddenly it appeared offline.Blue light is visible on camera but no connection with baby unit.Baby unit shows connecting but it doesn't connect.
Hello Preston, You can zoom in or out while viewing the image from camera by: 1. Press to zoom in. 2. Press and hold < (left arrow), zoom, volume up or volume down to move the zoomed image left, right, up or down correspondingly. 3. Press to zoom out. If you have further questions, please feel free to reach us out either via Live Chat or email. Our Live Chat is open Monday to Friday from 8 am to 8 pm EST. Find us at motorolastore.support/en/. You can also email at supportUS@motorolastore.com. We will reply to you within 24 hours. Kind Regards, Cassia & the Motorola Support Team.
Hello Dean, I am sorry to hear you ran into issues with your device. Have you reached our support team for assistance? If so, please let me know your case number so I can review it. If you haven't gotten in touch with us, please do by sending an email to upportus@hubbleconnected.com and attaching this comment for reference. Kindly let me know more about the issues. I'll reply to you as soon as possible. Thanks, Crystal!
Help please...I’m getting random loud beeps in the middle of the night!! I read it’s when the devices have lost signal? Although they have been in the same place and works perfectly the rest of the time! We have a new born and aren’t getting lots of sleep as it is without getting woke up for no reason 😩 when the beep happens our baby is still fast asleep! But obviously we are not 😔 is there any way we can turn that beep off? Thank you!!
Hey quick question. I have that monitor and 1 camera. I want to purchase an additional camera. Does it have to be the same exact camera, since i know motorola has other compatible cameras. Can I have 2 different motorola cams set up to this monitor?
Can you put videos up with that guitar tune from some of your old videos
Hello Gabriel! I am not so sure what you mean, but can you please explain a bit more and email me at supportus@hubbleconnected.com? Thanks, Mike!
I recently bought this device but it didn’t come with a plug for the parent monitor. I tried to charge it with the camera plug. But I haven’t been able to use the parent monitor. It turns on but I haven’t been able to see my child through it. What else can I do?
Hello Ana! If purchased as new, it should have come with each charger for the camera and parent unit. Please try to pair the camera to slot 4 and reset all units prior. If you need any more assistance, reach out to me at supportus@hubbleconnected.com. Thanks, Mike!
Very helpful video .thank you so much great video
Very helpful video - ? For whom?
When the baby moves,did the parent's unit turns on?
Hi Van Glan and thank you for your question! This baby monitor does not support VOX, so it will not turn on automatically as soon as sound is detected. If you have any more questions, please let me know at support@motorolastore.com. Thanks, Mike!
Why is it making high pitch sounds and the video/camera is not showing on the parent unit
Hi Christian, this should not happen. Have you tried to give the camera a hard reset? If you need any assistance, please email to supportUS@motorolastore.com and I will get back to you as soon as possible. Kind regards, Debbie
Even when room is bright the camera is still in black and white, how can I fix?
Hello LCJ,
I am sorry to hear you ran into issues with your baby monitor. Can you please contact our friendly agents to troubleshoot and/or replace your device or its components if necessary? . You can reach us via Live Chat or email.
Our Live Chat is open Monday to Friday from 8 am to 8 pm EST. Find us at motorolastore.support/en/. You can email us at supportUS@motorolastore.com. We will get back to you as soon as possible. Kind Regards, Cassia & the Motorola Support Team.
I somehow got on camera 2 (there isn’t one linked) and I can’t get back to camera 1. Also, the battery life stinks on this. It will be charging all night, I take it off the plug and it signals low battery within minutes..
Hello Caitiek627, I'm sorry to hear this. Please create a case here motorolastore.support/en/ and a friendly agent will get back to you as soon as possible to help. Kind regards, Isabelle
Had 2 of them and both batteries suck. First week lasted up to 30min then after plugging out straight empty.
How to fix connectivity issues between parent and baby units?
Hello Areej,
The monitor and camera work together through a radio link and such link might be affected by environmental conditions. The unit will beep when the link is lost. Please move the units around the room to try to reestablish the link.
You can also reset the units:
1. To reset the monitor:
• Using a small screwdriver, remove the battery compartment from the back of the monitor.
• Remove and unplug the battery for 30 seconds.
• Plug the battery back in and close up the battery compartment.
• Turn your monitor back on. Reset has been completed. At this point you can pair your camera back to the unit.
2. To reset the camera.
You can do this by turning off the camera, pressing and holding the pair button, turn on the camera until you hear a beep. After this, you can attempt to repair the camera to the parent unit.
3. To add (pair) a camera:
1. Press the MENU button and the menu bar will pop up.
2. Press the < LEFT button or > RIGHT button until the camera is highlighted, and the DEL/X ADD/+ VIEW or SCAN menu will pop up.
3. Press the + UP button or - DOWN button to select add, and press the OK button to confirm.
4. Camera 1, 2, 3 or 4 will pop up, press the + UP button or - DOWN button to select the desired Camera, and press the OK button to start searching for a camera unit. The green audio level LED will flash rapidly while searching.
5. Press and hold the PAIR button underneath the Baby Unit until the Parent Unit finds the camera, beeps and the picture from the camera appears.
If you need further help, please reach our support at support@hubbleconnected.com and we'll get back to you as soon as possible.
Kind regards, Crystal.
@@hubbleconnectedsupport3046 i opened the box and it was working fine,i downloaded the app from playstore and connected to wifi.I could view it on my phone aswell.I upgraded it.Suddenly it appeared offline.Blue light is visible on camera but no connection with baby unit.Baby unit shows connecting but it doesn't connect.
@@areejjaved5788 Please reach out to us via email at support@hubbleconnected.com and we will be more than happy to further assist. Thanks, Mike!
How do I zoom out?
Hello Preston,
You can zoom in or out while viewing the image from camera by:
1. Press to zoom in.
2. Press and hold < (left arrow), zoom, volume up or volume down to move the zoomed image left, right, up
or down correspondingly.
3. Press to zoom out.
If you have further questions, please feel free to reach us out either via Live Chat or email.
Our Live Chat is open Monday to Friday from 8 am to 8 pm EST. Find us at motorolastore.support/en/. You can also email at supportUS@motorolastore.com. We will reply to you within 24 hours.
Kind Regards,
Cassia & the Motorola Support Team.
HOW DO YOU MOUNT THIS THING???
Hello John, please email us to support@motorolastore.com and we will be happy to help you with this. Kind regards, Isabelle.
Do NOT buy any Motorola baby monitor. I have unlimited issues with mine and paid my ass of for this unit
Hello Dean,
I am sorry to hear you ran into issues with your device. Have you reached our support team for assistance? If so, please let me know your case number so I can review it. If you haven't gotten in touch with us, please do by sending an email to upportus@hubbleconnected.com and attaching this comment for reference. Kindly let me know more about the issues. I'll reply to you as soon as possible. Thanks, Crystal!