I hold a 5 star rating along with exceptional reviews and Superhost status thru Airbnb. I would not dream of treating any of my guests this way, thanks for sharing as I truly love my Airbnb.
Very good advice. The point with the reviews i feel was very relevant to me. I had a guest that booked months in advance for a long-term stay. I answered many questions for her leading up to her stay, and although I never met her, she wanted to leave on day 2. Airbnb did not agree to with her complaints and I felt that it would not be booked again with no notice. So I refused to give her money back. This Airbnb was 5.0 before her stay. She gave me my first 1.0 review for everything ( which in 3 years has never happened). This "outlier" rating would not be removed by Airbnb. The consequence was loss of my Superhost rating, massive reduction in views for all my listings and large reduction in income. So my advice is, if this happens to you, just give the money back. It is not worth the ramifications of a bad review - even if if you think they will give a bad review anyway.
I have been hosting travelers for about a year and half. My experience has been terrific. I did have one experience where the guests arrived early without letting me know and I wasn't ready. They complained to Airbnb and I agreed to just let them have the refund. They were very angry when I arrived. They did arrive early (two hours in advance). I just took it on the chin. Otherwise I have not had a bad experience. I love people anyway. And I love sharing my home.
Not really fair for them to be upset if they showed up early. I think if you let airbnb know they would take up for you and negate that review, i've had a great experience with airbnb host support
@@lamontanera85 Thank you. I am really fine with it. I live on a great street close to the airport and yet close to public transportation. I am happy with my experiences. I meet good people.
Great tips! Thanks for taking time to post. We will keep these in mind if we decide to host! We have taken 3 airbnb rentals in the last 6 months, and were pleasantly surprised at the positive difference from other rental sites.
This is a great video! You were very professional and straight to the point. As someone who is a native English speaker, it’s refreshing to hear someone who knows what they are talking about and is confident saying it. No pauses nor over explaining. Thanks for your insight into vacation renting
Thank you for your advice! Your talking fast is making me nervous lol😀 I like it that you tell it how it is. I have been holding back opening our resort because I am a perfectionist and I am so afraid that people will complain and complain because there are people that just like to complain and I would be really be disappointed if I made someone upset and unhappy. Again thank you!
I had to wait for host 2 hrs even there was no traffic, since I got there in 40 min from Airport after 20 hrs of flying. Other issue with toilet paper when I ask for it, the host told me it is not included in rental. Upon my departurel I left him 2 extra rolls of toilet paper. That was my first time rental on Airbnb but after that no more issues.
Good advice. I'm a host also and I agree about what you are saying. I have learned a lot through experience. I have only had a few negative experiences and have made some mistakes along the way, but I have a 4.9 rating. I really agree about not charging for extras. I find that to be very cheap and annoying. I started off pricing my guest room very low so that everyone would have a positive experience. I raised my prices very slowly, because I truly enjoy pleasing my guests and meeting people from around the world. My prices are higher now, but it's more like a business now.
I have trouble knowing the right amount to charge and tend to stay on the lower side just because there are a lot of other bnb's in town and I need the business...I also provide home made bread and fresh farm eggs with cream and milk and juice in each fridge to draw the guests...they love it....and I love my guests...they each have their own fridge and private entrances..we have three in our home...but I wish I was more savey when it comes to knowing what to charge...i think I don't charge enough really but then if I have a great rate then more will book !
thank you for sharing this quality video, I am a host of 4.7 average, been hostin for almost 3 years now, and I really can not think of a way to "host" in SEVERAL CITIES without outsourcing or using some host-for-rent service. I personally host all my guests. Also, I'd like to point out that following All your tips take up an extreme amount of energy and time to invest in each guest. A bad review is not always such a horrible thing. * I got a couple and its fine! some people are just impossible to please).
One would think that what you mentioned is common sense. Providing basic amenities such as towels, toilet paper, etc along with cleanliness is a must. I try my best to get the house as clean as possible.
Thank you. I would like to debate the signed contracts and ID. First, there are some countries where passport ID is required/mandatory for all guests. Secondly, there are some areas where there is high crime and gang activity and the police even advise hosts to take ID and have a signed contract. The platform has created a fantastic opportunity for homeowners but the host guarantee takes a long time to resolve and why go there if you can implement practices to protect your property?
Great video thank you. I haven't started to host yet and I am feeling quite nervous. I will keep watching these sort of videos to build my confidence. Again many thanks, you have presented this very well.
Airbnb is my side income, running a bedroom and bathroom with shower, from my home. Very successful, plenty of income but hell… *so* many time wasters. I have a 5/5 rating, every review is amazing but still, so many time wasters!
Okay. Finally got it ! The stingy Frenchman charged you for LINENS! Not lines ! Lol! I’m starting airbnb in Ajijic Mexico next autumn. The tips and your video were very good. 🙌🏻
Thanks for your effort to help others to be better hosts. I am still take a whole day to answer the request since I am busy mothering and cell phone is not on my pocket. Ah! Also, thanks for reminding that not all guests want to interact with the hosts. Well... I want few bucks here and there, but I do host to meet other people... You are welcome to visit us here in Santa Fe, NM...
Very good advice I really appreciate you sharing that with us we're going to use every then we learn from you some of them are already implemented but you can always be better thanks
I stayed with a so called "super host" and honestly was the worst experience ever. No paper towel, you need to bring your own trash bags, one set of towels. They said they have a washer and dryer but you have to walk across the street to the hotel to use there's. She charged me more money if we wanted to use more than two towels. She lied about the size of the bed. I gave her 3 stars and let her know my concerns and she just disregarded me in her reply.
Thanks for the video, I list on Airbnb and on the app Musjroom, which is a great alternative for renting and booking rooms and lastminute couches. But lately im not satisfied with Airbnb customer service and the payouts in the Netherlands!
I had only one negative experience so far. It was an old lady from Switzerland. She asked million of questions about amenities she needed and when arrived gave me tons of complains about the place. Requested many things that I brought to her like a big souse pan or radio. And finally she gave me a very horrible review. So next time I will be smarter and would not host picky people. Second if I meet a guest like her I will kick such guest out immediately and return money.
They ask you more your privacy stuff. If not they shut down your business right away weather you have guests or not. They are the right to do. They are powerful.
I WISH people spoke as clearly and quickly as you! It's a drag having to slow your thinking down to match the s p e e d o f t h e p r e s e n t e r. A REFRESHING video to listen to! I agree with you, btw. I'm of the same philosophy as you: 600+ stays; 4.8 stars
VIDEO 1 - Hướng Dẫn mở tài khoản và cài đặt TK ngân hàng trên airbnb: czcams.com/video/9JBsMZPBCRo/video.html TRONG VIDEO số 1 NÀY TÔI HƯỚNG DẪN BẠN 3 BƯỚC: Hướng dẫn đăng ký tài khoản - Hướng dẫn xác minh danh tính - Hướng dẫn cài đặt tài khoản ngân hàng trên airbnb. Link đăng ký TÀI KHOẢN trên airbnb: www.airbnb.com/r/thun2213 XEM THÊM: VIDEO 2- Hướng dẫn up ảnh và cài đặt phòng trên airbnb: czcams.com/video/KoJpgdJr6U0/video.html VIDEO 3- 10 Câu hỏi về dịch vụ cho thuê phòng trên airbnb: czcams.com/video/AatQhrXC2Kw/video.html #airbnb #airbnb.com #huongdanmotaikhoan #airbnbvietnam
Thanks for your video. Very good job. I have been doing Airbnb for a little over a year and I totally agree with your 12 points. I like listening to other hosts to always learn more. I had to figure a lot of this out at first by doing but I luckily had a friend who had been doing this for about 3 years and he gave me some tips that kept my mistakes down to a minimum.I am often passing on my knowledge to others as well. I'll try take your course to learn more. Thanks again!
I think it is ridiculous to assume that I will answer a question right away! Requests should be answered within a few hours depending on the timing of the question, like after 9:00 local.
I just started doing airbnb again. I had two difficult guest in my whole several years of doing it. One guy was to stay 4 days. And checked out after 2 days. In my ad it. Said I would be here when people rent my room from me. I don't trust people. I don't know to have free will in my home alone. I did 2 time and they robbed me blind. Took furniture and snooped in my personal belongings. My ad also says. I do not offer wiffi or internet. I also had far to many airbnb people abuse this. And it end up costing me 200 bucks in over data charges. So I never offer this to any guest who stay with me. The guy who rented from me and checked out 2 days. Walked right up into my place grabed his stuff and keft. Did not contact me to say he was comming back or checking out. And end up stealing from me. And also in my ad. I ask my guest to sometime soicalize with me threw out thier stay. Why, because your a guest in someines home. And you should be social to your host or guest to better make thier stay easyer. But in my ad. I also do not give out my keys. So they can come and go. And most my guest dont have a problem with this. Being I'm home most the time. I tell them in my ad. I will let them in and out. The second guest I just had was a lady from Japan. She was rude, nickpicked about everything. Even though my place was just remodeled and I was spring cleaning. She complained in my review my counters where not clean to her liking. Or big enough to cook or make a meal. Because i have mic, coffe maker and toaster on the counter. But, thier is nothing that I can do about that.My kitchen us small and im not going to spend thoysands if dollars to maje my kitchen larger. I only charge 35 to 25 a night. I only offered tge kitchen to get more long term or staying guest. But now after thus lady I removed the use of the kitchen, dinning room or livingroom off my ad. My ad now us just offering a room to rest and shared bathroom. Im tired of airbnb guest thonking they entilted or staying in a 5 star hotel. You are staying in someone's privte home and you need to respect them and thier place. And not have yo high demands. If you want 5 star serivce and accomadations then stay in a hitel and pay thier high prices. So, don't expect 5 star accomadation for 35 a night price. What also upset me is this japan lady said I here review of my place that I was lonely. I'm by far lonely. She just said this. Because, I like my guest to talk to me or to be some what soical with me. When they are staying with me. I have every right to ask this. It human relations and comon respect. This world has become so anti soical. They lack communication and human relations skills. They want to hide behind a smart phone or computer then enteract with real people. I just like to get to know whos staying with me in my home. Not only for my safty and thiers. But my pets as well. Which my ad also clearly says pets live on the property. This lady was deadly affraid of my little dog. Which is still a puppy.And a itilian grayhound. Over all good tips. But some i agree with and others I dont.
Some ppl are very introverted or simply want to just get away from their daily stress, and maybe don't want to socialize. We never know what someone is going thru in their personal lives, so maybe it's possible that they aren't being anti social, maybe they just need a break from "life". I interact and listen to clients, fully engaged, on average of 9 hrs a day. The last thing I want to do sometimes is interact at the end of my day. Just saying that we don't know what others' story is, If they want to have privacy and keep to themselves, it's ok. I host, I rent a room in my home, and I let them know in advance that I'm around if they need anything, but let then that, I'll give them their privacy. I'd they want to be chatty, I'll sit with them and talk.
Wow people like their privacy. Go to the community center and talk to people! People also like to know their stuff will not be stolen either! Lock the doors when you are gone! Make it as clean as possible. Immaculate even...animals are not clean! I'd keep them outside or your room. I can only imagine them stepping in a pile of pooh or pee. What do they steal? People just want to get in take a shower relax and chill. Stay out of their way. They will come to you if they want to chat. Always look clean and merry yourself.
Happened to me once when my host didnt leave toilet rolls (her apartment was lovely but I felt she was a bit racist) and when I told her she asked if I could buy them and then she asked me to make the bed the day I was checking out since her housekeeper was away. It was a premium property - so imagine paying top dollar in London and facing this kind of stuff!
AirBnB also says it will receive complaints about unruly clients but that is a lie. They don't care. We need to change the law and prosecute them for destroying neighborhoods across America with noise pollution and toxic lung damaging vapors from leaf blowers going on for hours at a time several times a week, not to mention that even the EPA recommends decibel noise not exceed 75 decibels, above which hearing loss occurs and that is permanent. AirBnB is ruthless, callous and doesn't even have the decency to promote low noise electric leaf blowers. They truly are a scourge on America. They more they destroy neighborhoods the more there will be pushback and banning them and their noise leaf blowers ruining people's lives and destroying property values.
I couldn't respond in the last year because I was in another country. Also, I didn't receive their notification on my email address. Thanks for the tips. Very useful.
It gets much, much worse. AirBNB destroys nice neighborhoods, and local property values, with constant (1 hr long jet engine noise) noise from leaf blowers that AirBNB requires by virtue of the fact that pictures have to represent reality, so you have horrible noise pollution by AirBNB owners who hire people to abuse the neighborhood with very loud leaf blowers that supercede EPA recommendations of 85 decibels for preventing hearing damage and sound like jet engines. I have seen Air BNBs have 1 hour leaf blower sessions 16 days out of the month. The is a company that is literally destroying the fabric of the community. Many communities are so sick of it that they are banning leaf blowers or implementing safe hearing decibel ranges of 60-70 decibels. It causes a lot of emotional distress, too when people can't hear themselves think. Very disturbing and abusive behavior caused by AirBNB.
Only if you have several listings on different continents that you manage on distance. Otherwise, on average most requests will happen during the day. Some will happen in the night but that won't affect your answer rate
I had to manage my own listing when in a different time zone when traveling. I fortunately, was able to find a co host within the same city, who could answer via airbnb app promptly if I could not get to a guest right away.
Pavel - is that an Austrian accent we hear? Your English is lovely & quite clear, and your points are well made. Thank you. (The Klimt in the background is not helping discount my suspicion. ;) )
As a 20 listing host with 5 years of experience, I can tell you very clearly how to avoid nit picky guests and who are the ones who typically leave bad reviews. 1) other HOSTS. For whatever reason, hosts are the most critical when they come as guests. I’ve always wondered why since they are in your shoes. I’ve come to the conclusion that it’s sort of how women hate other women. They see you as competition and think you should have the same or better amenities than them. 2) guests over 60 years of age. There is nothing pleasing them and they will always find an issue even when there is none. I just had one argue with me claiming that the title of my listing should be changed because I have the word “mansion”. The house is 5,500 square feet and is a mansion by most people’s standards. My description also clearly states the square footage. Yet he gave me 3 star for accuracy based on semantics. He also said I don’t have enough seating for 8 guests. I have 3 sofas in the house. He suggested I have another tv in one of the houses many living rooms. The house has a total of 5 tv’s. Unreal right ? 3) guests that ask too many questions or ask for amenities you don’t provide. E.g can you set up a kiddie pool , can you put up a Christmas tree for my stay? Etc
I’m going to be a host soon. One question: the landscaping service comes every other Thursday in the morning. Should I mention this in the listing or simply try to change the hour I’m serviced?
I would try to change it or ask the guest in advance when they book if it will be a problem each time someone book then change your time based off that
It's not a requirement, you can let your guests do self check-ins. But you always need a person of trust in that city just in case there's any problem.
The only thing that I really have a problem with every spring for about 2 months is keeping the ant population at bay..we live near farmland not in the big city. I do my utmost to keep the ant population down and this year I have licked the problem but only after some did come in and scout around to make a nest but they didn't succeed. Last year I spent 1000 dollars to hire someone and this year i did it myself and it worked. However, for two months the carpenter ants try and try to nest inside but the poison kills them All my guests have been very good about seeing a few ants and I DO have a warning on that particular bnb site that there might be an occassional ant here or there . So if they read the site carefully describing my place they will see the warning. If not then they get a surprise when they come . I do have a poem i wrote about dealing with ants and that does help my guests to see i am trying my very very best to deal with them and I also have a return of two dollars an ant they discover . I did send one of my guests some money back and she said it wasn't necessary. She's a regular and a really great guest. Next year I am going to warn every single person who books in that suite that there are a few ants around that are being dealt with and then if they don't like it they can cancel. Only a few people will cancel as most love my place. I hope the ant problem stops !!
Trying using vinegar to keep the ants away. Most ppl want a pleasant experience but they also understand life, you've done well posting it on your listing, it's all good. I tell my guests to call on me if they need anything. I had a flood in one of my guests rooms from the guest bath and still received a great review and 5 stars, it's all in how you handle the situation, life happens and ppl get that.
I myself sometimes have an ant problem in one particular building that is not easy to deal with. I used all possible products, I also tell the housekeeper to watch out for them every time she goes there, and I send a message to every guest right after their arrival that they must not leave any open food anywhere, otherwise this might create an invasion. And with this, it works generally
@@paulnekh i used to do 1 big and 1 small.. But i realized how dirty it gets and the small towel even after wash stains are obvious and very easily noticed by guests..
Hi Suni, I'm really sorry but I don't want to share this information here on CZcams. They are in the south of France. And once inside the course, I do tell exactly where they are while explaining the different topics. But if your question is about my comments, here it is: they are all at 4,5/5 stars.
Pavel plz can you answer my question? I have an inherited house where I live. I'm unemployed, broke student who can't afford furniture yet. I have my room furnished and me and my boyfriend are planning to buy some lumber to build a nice queen bed and table for the other room to rent it out on airbnb. My question is, is it ok to list a room in a half empty house? I have all the necessary stuff in bathroom and kitchen, but the living space is completely bare empty. And I can't afford a couch, TV and other living room stuff. If I list a nice room in a half empty house, is this OK?? Will people complain? Even if I say I rent out a room only? Thanks a lot!!
its hard to come out with a list of things even tho we try to do the same, as there are so many variables to think about and different countries have different laws
Pavel N Thank you. I have to take a point off for you having that beautiful Gustav Klimt "The Kiss" hung crocked. lol Lovely choice. Great advice! Don't listen to Morons who say you talk to fast. If they miss something that is what the back button is for and I appreciate not having to waste my time with slow people and bad info. Keep being you.
Thanks! I tend more to the "cost of business" way of handling it, simply because it's rather complex to determine which guests exactly stained the sheets.
If you are using instant book dont you get a lot of parties that come since you cannot vet them? And if you do vet you can only make 3 cancellations per 12 months without getting penalized.
I was always a guest and had lots of fun with hosts here and there (internationally) but there was one guy who was not really responsible and kinda rude (was still okay) the last day I lost the keys, I called him to enter the apt. to take out my stuff, I said sorry the polite way, isn't everything ok. till here? I mean not a nightmare at least. Ok, he said, "how can I trust you?" Excuse me? If I have that kind of mindset like 'copying the key' why would I even tell you that I lost my keys and make you feel nervous already? Also, keys are easy ones, those cheap ones, so you can go and get a copy so easily. In another hand, It's like a hotel (a whole 3-floor old house) and it's so stupid if I ever try to live there :))) If it was a whole apt. that you get in with passwords and stuff okay, he's right... In the end, he gave me an extremely bad review I was like wow man! After sometime later, he closed his account, I checked from another account to confirm :) Now, I will try hosting, hope it goes well :) Thanks for the video buddy 🤝
I agree with a lot of things and thanks for the video. However checkup and signing here in Hungary were not able to avoid for taxing purposes. We gonna get a fine, if we dont do that...Then what s the sollution?
Hi, yes sorry I didn't mention it because I didn't know, but it's true that there are a few countries with certain legislations where you must do these kinds of things, unfortunately. Obivously if that's a legal requirement then you should do it. Best you could do is really to figure out with the officials in your country WHAT exactly is mandatory and under which form. If they keep insisting on specific papers to be signed upon arrival, then you have no choice but to comply.
Hello Paven, i have a small studio condo near Lake Tahoe, CA that i moved out of recently because i had to re-locate to Reno, NV & I'm a bit shy or lack of a better word anti-social, i really don't want to rent my studio by the month or long term because it would just be a "breakeven" after my expenses .So i want to Vacation rent it but wouldn't want to meet the tenants in person because like i said I'm too shy & it would be very inconvenient since i live about 120 miles away. Do you have any suggestions for me?? Please help.
Ray Haynes You can rent on distance, I did it for sometime. But you MUST have a person that you trust that lives there, if possible family, so they can help in case of any problem. Also, take into account the cleaning fees. If you must pay a cleaning person after each stay, it changes the finances quite a lot.
Thanks you very much Pavel, Great advice !! Just another question: From your experience are ABNB tenants typically more frugal then say regular vacationers that stay in motel's ? Or are they looking for the hosting experience?
There are both types and it depends on your listing. I am renting some very cheap studios and there I get people who want to save money at all cost, but I also rent some higher-end ones and I get Airbnb people who pay decent sums of money, especially if they come with children. More and more travellers want to have a place where they can cook (most hotels don't have kitchens) and be with their children in the same apartment rather than in 2 separate hotel rooms. So it really depends on your listing. If you rent a separated room in a full apartment, then you'll likely get frugal travelers. If you rent an entire place of good quality, you'll get another type of clients who are willing to pay for their comfort
Be clear in your description. If the problems persists, explain it in the description like you would do it in real life: "This room is NOT a 5-star hotel, it's for budget travelers..." etc.
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I hold a 5 star rating along with exceptional reviews and Superhost status thru Airbnb.
I would not dream of treating any of my guests this way, thanks for sharing as I truly love my Airbnb.
Your advice in handling "mean" guests could really apply to life. Applying humor and remaining calm have seen me through plenty of tricky situations.
czcams.com/video/ZoFFz-rOJYU/video.html this guy is awesome. he has a good channel about Airbnb
I like your talking speed. I prefer that people get to the point and work on minimizing pauses.
:D
Yes I will go to another video if someone talks to slow.
Very good advice. The point with the reviews i feel was very relevant to me. I had a guest that booked months in advance for a long-term stay. I answered many questions for her leading up to her stay, and although I never met her, she wanted to leave on day 2. Airbnb did not agree to with her complaints and I felt that it would not be booked again with no notice. So I refused to give her money back. This Airbnb was 5.0 before her stay. She gave me my first 1.0 review for everything ( which in 3 years has never happened). This "outlier" rating would not be removed by Airbnb. The consequence was loss of my Superhost rating, massive reduction in views for all my listings and large reduction in income. So my advice is, if this happens to you, just give the money back. It is not worth the ramifications of a bad review - even if if you think they will give a bad review anyway.
I'm an Airbnb Superhost and this excellent advice. Great video - I agree completely.
Hows the bussiness going
QUICK
Linda wolfe i.rent from u its clean. When i.leave who.mops. cleans and kills my germs
Thanks for this vid! It was gratifying me to realize I make NONE of these mistakes! I'm a superhost for 5 years in a row!
Congrats ;)
I work at Airbnb an wish all host were like you. Good job!
any other tips you recommend? any good ones he left out?
I have been hosting travelers for about a year and half. My experience has been terrific. I did have one experience where the guests arrived early without letting me know and I wasn't ready. They complained to Airbnb and I agreed to just let them have the refund. They were very angry when I arrived. They did arrive early (two hours in advance). I just took it on the chin.
Otherwise I have not had a bad experience. I love people anyway. And I love sharing my home.
Not really fair for them to be upset if they showed up early. I think if you let airbnb know they would take up for you and negate that review, i've had a great experience with airbnb host support
@@lamontanera85 Thank you. I am really fine with it. I live on a great street close to the airport and yet close to public transportation. I am happy with my experiences. I meet good people.
Great tips! Thanks for taking time to post. We will keep these in mind if we decide to host! We have taken 3 airbnb rentals in the last 6 months, and were pleasantly surprised at the positive difference from other rental sites.
This is a great video! You were very professional and straight to the point. As someone who is a native English speaker, it’s refreshing to hear someone who knows what they are talking about and is confident saying it. No pauses nor over explaining. Thanks for your insight into vacation renting
Love ze accent
czcams.com/video/ZoFFz-rOJYU/video.html this guy is awesome. he has a good channel about Airbnb
Thank you for your advice! Your talking fast is making me nervous lol😀 I like it that you tell it how it is. I have been holding back opening our resort because I am a perfectionist and I am so afraid that people will complain and complain because there are people that just like to complain and I would be really be disappointed if I made someone upset and unhappy. Again thank you!
I had to wait for host 2 hrs even there was no traffic, since I got there in 40 min from Airport after 20 hrs of flying. Other issue with toilet paper when I ask for it, the host told me it is not included in rental. Upon my departurel I left him 2 extra rolls of toilet paper. That was my first time rental on Airbnb but after that no more issues.
Good advice. I'm a host also and I agree about what you are saying. I have learned a lot through experience. I have only had a few negative experiences and have made some mistakes along the way, but I have a 4.9 rating. I really agree about not charging for extras. I find that to be very cheap and annoying. I started off pricing my guest room very low so that everyone would have a positive experience. I raised my prices very slowly, because I truly enjoy pleasing my guests and meeting people from around the world. My prices are higher now, but it's more like a business now.
I am also an AirBnb host and I also agree with the tips.... mainly simple common sense.
I have trouble knowing the right amount to charge and tend to stay on the lower side just because there are a lot of other bnb's in town and I need the business...I also provide home made bread and fresh farm eggs with cream and milk and juice in each fridge to draw the guests...they love it....and I love my guests...they each have their own fridge and private entrances..we have three in our home...but I wish I was more savey when it comes to knowing what to charge...i think I don't charge enough really but then if I have a great rate then more will book !
thank you for sharing this quality video, I am a host of 4.7 average, been hostin for almost 3 years now, and I really can not think of a way to "host" in SEVERAL CITIES without outsourcing or using some host-for-rent service. I personally host all my guests. Also, I'd like to point out that following All your tips take up an extreme amount of energy and time to invest in each guest. A bad review is not always such a horrible thing. * I got a couple and its fine! some people are just impossible to please).
One would think that what you mentioned is common sense. Providing basic amenities such as towels, toilet paper, etc along with cleanliness is a must. I try my best to get the house as clean as possible.
I agree-- did have an issue once with running out of tp - thank god for favor delivery - $hit happens
I like your talking speed. Short and to the point are always the best videos
Thank you. I would like to debate the signed contracts and ID. First, there are some countries where passport ID is required/mandatory for all guests. Secondly, there are some areas where there is high crime and gang activity and the police even advise hosts to take ID and have a signed contract. The platform has created a fantastic opportunity for homeowners but the host guarantee takes a long time to resolve and why go there if you can implement practices to protect your property?
czcams.com/video/ZoFFz-rOJYU/video.html this guy is awesome. he has a good channel about Airbnb
Great video thank you. I haven't started to host yet and I am feeling quite nervous. I will keep watching these sort of videos to build my confidence. Again many thanks, you have presented this very well.
Airbnb is my side income, running a bedroom and bathroom with shower, from my home. Very successful, plenty of income but hell… *so* many time wasters.
I have a 5/5 rating, every review is amazing but still, so many time wasters!
Clean under the beds at least once a month too or closed in bottom
Im also an Airbnb host, great advices!! :)
your talking speed is fine lol don't listen to the haters
THANK YOU! :D
you type to fast :P
Yeah I think you’re very clear and understandable also I love your accent!
Excellent video. Clear, great tempo, and good tips. Thank you!
Okay. Finally got it ! The stingy Frenchman charged you for LINENS! Not lines ! Lol! I’m starting airbnb in Ajijic Mexico next autumn. The tips and your video were very good. 🙌🏻
Thanks for your effort to help others to be better hosts. I am still take a whole day to answer the request since I am busy mothering and cell phone is not on my pocket. Ah! Also, thanks for reminding that not all guests want to interact with the hosts. Well... I want few bucks here and there, but I do host to meet other people... You are welcome to visit us here in Santa Fe, NM...
Very good advice I really appreciate you sharing that with us we're going to use every then we learn from you some of them are already implemented but you can always be better thanks
Great advices! I have an airbnb apartment in Malaysia, Kuala Lumpur and I will not have audacity to make all those mistakes
I stayed with a so called "super host" and honestly was the worst experience ever. No paper towel, you need to bring your own trash bags, one set of towels. They said they have a washer and dryer but you have to walk across the street to the hotel to use there's.
She charged me more money if we wanted to use more than two towels.
She lied about the size of the bed.
I gave her 3 stars and let her know my concerns and she just disregarded me in her reply.
Thanks for the video, I list on Airbnb and on the app Musjroom, which is a great alternative for renting and booking rooms and lastminute couches. But lately im not satisfied with Airbnb customer service and the payouts in the Netherlands!
I had only one negative experience so far. It was an old lady from Switzerland. She asked million of questions about amenities she needed and when arrived gave me tons of complains about the place. Requested many things that I brought to her like a big souse pan or radio. And finally she gave me a very horrible review. So next time I will be smarter and would not host picky people. Second if I meet a guest like her I will kick such guest out immediately and return money.
Some countries require hosts to register guests and get ID on arrival.
One fee you automatically get everything I think was the main point. Make it easy. Don't bug people. Calm, not rage. All good tips.
They ask you more your privacy stuff. If not they shut down your business right away weather you have guests or not. They are the right to do. They are powerful.
I WISH people spoke as clearly and quickly as you! It's a drag having to slow your thinking down to match the s p e e d o f t h e p r e s e n t e r. A REFRESHING video to listen to! I agree with you, btw. I'm of the same philosophy as you: 600+ stays; 4.8 stars
Thanks a lot and congrats for the airbnb ratings! ;)
Wow could not agree more -- most of youtube it's like GET TO THE POINT DUHHHH that's why i'm here
VIDEO 1 - Hướng Dẫn mở tài khoản và cài đặt TK ngân hàng trên airbnb:
czcams.com/video/9JBsMZPBCRo/video.html
TRONG VIDEO số 1 NÀY TÔI HƯỚNG DẪN BẠN 3 BƯỚC:
Hướng dẫn đăng ký tài khoản - Hướng dẫn xác minh danh tính - Hướng dẫn cài đặt tài khoản ngân hàng trên airbnb.
Link đăng ký TÀI KHOẢN trên airbnb: www.airbnb.com/r/thun2213
XEM THÊM:
VIDEO 2- Hướng dẫn up ảnh và cài đặt phòng trên airbnb:
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VIDEO 3- 10 Câu hỏi về dịch vụ cho thuê phòng trên airbnb:
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You are right on: it's a service!
Thanks for your video. Very good job. I have been doing Airbnb for a little over a year and I totally agree with your 12 points. I like listening to other hosts to always learn more. I had to figure a lot of this out at first by doing but I luckily had a friend who had been doing this for about 3 years and he gave me some tips that kept my mistakes down to a minimum.I am often passing on my knowledge to others as well. I'll try take your course to learn more. Thanks again!
for a sec I thought u were pewdiepie hahaha
Selina the pew die pie for AirBnB lol
Yes. Stay in your room unless you are a hot woman
Excellent advice (and very well presented.) Thank you!
I think it is ridiculous to assume that I will answer a question right away! Requests should be answered within a few hours depending on the timing of the question, like after 9:00 local.
I just started doing airbnb again. I had two difficult guest in my whole several years of doing it.
One guy was to stay 4 days. And checked out after 2 days. In my ad it. Said I would be here when people rent my room from me.
I don't trust people. I don't know to have free will in my home alone. I did 2 time and they robbed me blind. Took furniture and snooped in my personal belongings.
My ad also says. I do not offer wiffi or internet. I also had far to many airbnb people abuse this. And it end up costing me 200 bucks in over data charges. So I never offer this to any guest who stay with me.
The guy who rented from me and checked out 2 days. Walked right up into my place grabed his stuff and keft. Did not contact me to say he was comming back or checking out. And end up stealing from me.
And also in my ad. I ask my guest to sometime soicalize with me threw out thier stay.
Why, because your a guest in someines home. And you should be social to your host or guest to better make thier stay easyer.
But in my ad. I also do not give out my keys. So they can come and go. And most my guest dont have a problem with this.
Being I'm home most the time. I tell them in my ad. I will let them in and out.
The second guest I just had was a lady from Japan. She was rude, nickpicked about everything. Even though my place was just remodeled and I was spring cleaning.
She complained in my review my counters where not clean to her liking. Or big enough to cook or make a meal. Because i have mic, coffe maker and toaster on the counter. But, thier is nothing that I can do about that.My kitchen us small and im not going to spend thoysands if dollars to maje my kitchen larger. I only charge 35 to 25 a night. I only offered tge kitchen to get more long term or staying guest. But now after thus lady I removed the use of the kitchen, dinning room or livingroom off my ad.
My ad now us just offering a room to rest and shared bathroom. Im tired of airbnb guest thonking they entilted or staying in a 5 star hotel. You are staying in someone's privte home and you need to respect them and thier place. And not have yo high demands.
If you want 5 star serivce and accomadations then stay in a hitel and pay thier high prices. So, don't expect 5 star accomadation for 35 a night price.
What also upset me is this japan lady said I here review of my place that I was lonely. I'm by far lonely. She just said this. Because, I like my guest to talk to me or to be some what soical with me. When they are staying with me. I have every right to ask this. It human relations and comon respect. This world has become so anti soical. They lack communication and human relations skills. They want to hide behind a smart phone or computer then enteract with real people. I just like to get to know whos staying with me in my home.
Not only for my safty and thiers. But my pets as well.
Which my ad also clearly says pets live on the property. This lady was deadly affraid of my little dog. Which is still a puppy.And a itilian grayhound.
Over all good tips. But some i agree with and others I dont.
There’s a surprise.
Some ppl are very introverted or simply want to just get away from their daily stress, and maybe don't want to socialize.
We never know what someone is going thru in their personal lives, so maybe it's possible that they aren't being anti social, maybe they just need a break from "life".
I interact and listen to clients, fully engaged, on average of 9 hrs a day. The last thing I want to do sometimes is interact at the end of my day.
Just saying that we don't know what others' story is, If they want to have privacy and keep to themselves, it's ok.
I host, I rent a room in my home, and I let them know in advance that I'm around if they need anything, but let then that, I'll give them their privacy. I'd they want to be chatty, I'll sit with them and talk.
Wow people like their privacy. Go to the community center and talk to people! People also like to know their stuff will not be stolen either! Lock the doors when you are gone! Make it as clean as possible. Immaculate even...animals are not clean! I'd keep them outside or your room. I can only imagine them stepping in a pile of pooh or pee. What do they steal? People just want to get in take a shower relax and chill. Stay out of their way. They will come to you if they want to chat. Always look clean and merry yourself.
How do you select the right places to advertise?
Great tips man. Very clear and concise.
Hosts, please leave a couple of bottles of water in the fridge.
Why not let them drink tap water?
@@harrynking777 That's what the CHEAP & GREEDY asses do. LOL.
Happened to me once when my host didnt leave toilet rolls (her apartment was lovely but I felt she was a bit racist) and when I told her she asked if I could buy them and then she asked me to make the bed the day I was checking out since her housekeeper was away. It was a premium property - so imagine paying top dollar in London and facing this kind of stuff!
AirBnB also says it will receive complaints about unruly clients but that is a lie. They don't care. We need to change the law and prosecute them for destroying neighborhoods across America with noise pollution and toxic lung damaging vapors from leaf blowers going on for hours at a time several times a week, not to mention that even the EPA recommends decibel noise not exceed 75 decibels, above which hearing loss occurs and that is permanent. AirBnB is ruthless, callous and doesn't even have the decency to promote low noise electric leaf blowers. They truly are a scourge on America. They more they destroy neighborhoods the more there will be pushback and banning them and their noise leaf blowers ruining people's lives and destroying property values.
Very helpful, Pavel! Thanks!
Just received my first reservation yesterday on Airbnb and I’m so glad I didn’t make any of the mistakes already! Let’s hope I can still improve!
How did it go
Great info for the new hosts :-) Great job Pavel! Greetings from The Travelers House airbnb in Colorado Springs :-)!
Alicja Dąbrowska it's a pleasure! Happy hosting ;)
I couldn't respond in the last year because I was in another country. Also, I didn't receive their notification on my email address. Thanks for the tips. Very useful.
Meta M then use the app and check it frequently. Are you a fucking moron?
So was it you he was referring to? I would've kept quiet!!
It gets much, much worse. AirBNB destroys nice neighborhoods, and local property values, with constant (1 hr long jet engine noise) noise from leaf blowers that AirBNB requires by virtue of the fact that pictures have to represent reality, so you have horrible noise pollution by AirBNB owners who hire people to abuse the neighborhood with very loud leaf blowers that supercede EPA recommendations of 85 decibels for preventing hearing damage and sound like jet engines. I have seen Air BNBs have 1 hour leaf blower sessions 16 days out of the month. The is a company that is literally destroying the fabric of the community. Many communities are so sick of it that they are banning leaf blowers or implementing safe hearing decibel ranges of 60-70 decibels. It causes a lot of emotional distress, too when people can't hear themselves think. Very disturbing and abusive behavior caused by AirBNB.
Can't answer "within an hour" if across many time zones and continents! You know that, of course. :)
Only if you have several listings on different continents that you manage on distance. Otherwise, on average most requests will happen during the day. Some will happen in the night but that won't affect your answer rate
Pavel N well not everyone who requests your listing is in your time zone so how would you answer within an hour if they request when you are asleep?
Thais da Rosa depends if they query and it's when you're sleeping.
I had to manage my own listing when in a different time zone when traveling. I fortunately, was able to find a co host within the same city, who could answer via airbnb app promptly if I could not get to a guest right away.
Pavel - is that an Austrian accent we hear? Your English is lovely & quite clear, and your points are well made. Thank you. (The Klimt in the background is not helping discount my suspicion. ;) )
Elizabeth von Steinhauser Hi! haha, no, not Austrian. I'm french but I was born in Belarus.... so the accent is some kind of mix
i actually increased you talking speed because i like watching videos faster and i didnt have an issue lol
As a 20 listing host with 5 years of experience, I can tell you very clearly how to avoid nit picky guests and who are the ones who typically leave bad reviews.
1) other HOSTS. For whatever reason, hosts are the most critical when they come as guests. I’ve always wondered why since they are in your shoes. I’ve come to the conclusion that it’s sort of how women hate other women. They see you as competition and think you should have the same or better amenities than them.
2) guests over 60 years of age. There is nothing pleasing them and they will always find an issue even when there is none. I just had one argue with me claiming that the title of my listing should be changed because I have the word “mansion”. The house is 5,500 square feet and is a mansion by most people’s standards. My description also clearly states the square footage. Yet he gave me 3 star for accuracy based on semantics. He also said I don’t have enough seating for 8 guests. I have 3 sofas in the house. He suggested I have another tv in one of the houses many living rooms. The house has a total of 5 tv’s. Unreal right ?
3) guests that ask too many questions or ask for amenities you don’t provide. E.g can you set up a kiddie pool , can you put up a Christmas tree for my stay? Etc
Thanks so much for your comment
I’m going to be a host soon. One question: the landscaping service comes every other Thursday in the morning. Should I mention this in the listing or simply try to change the hour I’m serviced?
I would try to change it or ask the guest in advance when they book if it will be a problem each time someone book then change your time based off that
How do you host Airbnb in different cities? Don't you have to meet your people?
It's not a requirement, you can let your guests do self check-ins. But you always need a person of trust in that city just in case there's any problem.
Video was amazing and very informative. Thank you 😊
Great video and wise comments
Good video. I like the way you keep it real.
Dude you look like Pewdiepie! haha Thanks for the video. This is very helpful.
The only thing that I really have a problem with every spring for about 2 months is keeping the ant population at bay..we live near farmland not in the big city. I do my utmost to keep the ant population down and this year I have licked the problem but only after some did come in and scout around to make a nest but they didn't succeed. Last year I spent 1000 dollars to hire someone and this year i did it myself and it worked. However, for two months the carpenter ants try and try to nest inside but the poison kills them All my guests have been very good about seeing a few ants and I DO have a warning on that particular bnb site that there might be an occassional ant here or there . So if they read the site carefully describing my place they will see the warning. If not then they get a surprise when they come . I do have a poem i wrote about dealing with ants and that does help my guests to see i am trying my very very best to deal with them and I also have a return of two dollars an ant they discover . I did send one of my guests some money back and she said it wasn't necessary. She's a regular and a really great guest. Next year I am going to warn every single person who books in that suite that there are a few ants around that are being dealt with and then if they don't like it they can cancel. Only a few people will cancel as most love my place. I hope the ant problem stops !!
Trying using vinegar to keep the ants away. Most ppl want a pleasant experience but they also understand life, you've done well posting it on your listing, it's all good.
I tell my guests to call on me if they need anything. I had a flood in one of my guests rooms from the guest bath and still received a great review and 5 stars, it's all in how you handle the situation, life happens and ppl get that.
I myself sometimes have an ant problem in one particular building that is not easy to deal with. I used all possible products, I also tell the housekeeper to watch out for them every time she goes there, and I send a message to every guest right after their arrival that they must not leave any open food anywhere, otherwise this might create an invasion. And with this, it works generally
@@paulnekh Thank you for the tip ! Appreciate it a lot :)
@@leeannurban7364 Thank you for sharing....all the best ...Kathleen
Basically you are talking about the basic, which is common sense :) Very useful
Not for everyone haha
GREAT TIPS..THANK U !
Great advice, i like ur speaking speed. Not a drag, cool.
How many towels does host usually provide for 2 guests for a stay of 4 nights?
@@paulnekh i used to do 1 big and 1 small.. But i realized how dirty it gets and the small towel even after wash stains are obvious and very easily noticed by guests..
Depending on your quality, 4 spare?
Although we have been renting our house for some time there were still
some points that we hadn't cottoned onto,
Hi Pavel, Great info. What cities are your other listings in? Could you post them, please? Thanks!
Hi Suni, I'm really sorry but I don't want to share this information here on CZcams. They are in the south of France. And once inside the course, I do tell exactly where they are while explaining the different topics. But if your question is about my comments, here it is: they are all at 4,5/5 stars.
I’m here because I’m nosey.
Video starts at 1:10
Great stuff, more Airbnb content :D
I have nothing constructive to say regarding Airbnb, Just clicked on your vid because I think you are so handsome 😍
lol
What’s the best discount code you have to sign up for your course?
Pavel plz can you answer my question? I have an inherited house where I live. I'm unemployed, broke student who can't afford furniture yet. I have my room furnished and me and my boyfriend are planning to buy some lumber to build a nice queen bed and table for the other room to rent it out on airbnb. My question is, is it ok to list a room in a half empty house? I have all the necessary stuff in bathroom and kitchen, but the living space is completely bare empty. And I can't afford a couch, TV and other living room stuff. If I list a nice room in a half empty house, is this OK?? Will people complain? Even if I say I rent out a room only? Thanks a lot!!
its hard to come out with a list of things even tho we try to do the same, as there are so many variables to think about and different countries have different laws
I agree, this video was very thorough and informative - no fluff. I appreciate that!
Pavel N Thank you. I have to take a point off for you having that beautiful Gustav Klimt "The Kiss" hung crocked. lol Lovely choice. Great advice! Don't listen to Morons who say you talk to fast. If they miss something that is what the back button is for and I appreciate not having to waste my time with slow people and bad info. Keep being you.
Thanks a lot! And yeah, love that painting too ;)
Great advice. Thanks.
Great advice Pavel. Thank you. How do you handle stained sheets when the stains won't come out? Damage to be paid by the guest or cost of business?
Thanks! I tend more to the "cost of business" way of handling it, simply because it's rather complex to determine which guests exactly stained the sheets.
thank you for your response
Bleach
How can that be? Do you leave the sheets on for more than one guest...!!! I'm sure you don't but new sheets new guests... you KNOW who stained them.
Great info- thank you!!!
Can you tell me is it better to book for the house or poor person?
Booking the whole house is better than renting a room, that way you don't have to share any spaces. Just IMHO.
You did a great job with this video. Thanks.
Airbnb is getting more powerful against hosts. They demand your passport to send through net. I thought the passport to show is by government.
Thanks for the informative video
thank you. you did a great job!
Good points!!
thanks for tips! nice Klimt you have
Good tips and advice
If you are using instant book dont you get a lot of parties that come since you cannot vet them? And if you do vet you can only make 3 cancellations per 12 months without getting penalized.
I was always a guest and had lots of fun with hosts here and there (internationally) but there was one guy who was not really responsible and kinda rude (was still okay) the last day I lost the keys, I called him to enter the apt. to take out my stuff, I said sorry the polite way, isn't everything ok. till here? I mean not a nightmare at least. Ok, he said, "how can I trust you?" Excuse me? If I have that kind of mindset like 'copying the key' why would I even tell you that I lost my keys and make you feel nervous already? Also, keys are easy ones, those cheap ones, so you can go and get a copy so easily. In another hand, It's like a hotel (a whole 3-floor old house) and it's so stupid if I ever try to live there :))) If it was a whole apt. that you get in with passwords and stuff okay, he's right... In the end, he gave me an extremely bad review I was like wow man! After sometime later, he closed his account, I checked from another account to confirm :)
Now, I will try hosting, hope it goes well :) Thanks for the video buddy 🤝
Congratulations ! nice video
Great video thank you
I use to sleep on my living room and rent my sleeping room lol
Thts excellent
This was great! Thanks!
I agree with a lot of things and thanks for the video. However checkup and signing here in Hungary were not able to avoid for taxing purposes. We gonna get a fine, if we dont do that...Then what s the sollution?
Hi, yes sorry I didn't mention it because I didn't know, but it's true that there are a few countries with certain legislations where you must do these kinds of things, unfortunately. Obivously if that's a legal requirement then you should do it. Best you could do is really to figure out with the officials in your country WHAT exactly is mandatory and under which form. If they keep insisting on specific papers to be signed upon arrival, then you have no choice but to comply.
Hello Paven, i have a small studio condo near Lake Tahoe, CA that i moved out of recently because i had to re-locate to Reno, NV & I'm a bit shy or lack of a better word anti-social, i really don't want to rent my studio by the month or long term because it would just be a "breakeven" after my expenses .So i want to Vacation rent it but wouldn't want to meet the tenants in person because like i said I'm too shy & it would be very inconvenient since i live about 120 miles away. Do you have any suggestions for me?? Please help.
Ray Haynes You can rent on distance, I did it for sometime. But you MUST have a person that you trust that lives there, if possible family, so they can help in case of any problem. Also, take into account the cleaning fees. If you must pay a cleaning person after each stay, it changes the finances quite a lot.
Thanks you very much Pavel, Great advice !! Just another question: From your experience are ABNB tenants typically more frugal then say regular vacationers that stay in motel's ? Or are they looking for the hosting experience?
There are both types and it depends on your listing. I am renting some very cheap studios and there I get people who want to save money at all cost, but I also rent some higher-end ones and I get Airbnb people who pay decent sums of money, especially if they come with children. More and more travellers want to have a place where they can cook (most hotels don't have kitchens) and be with their children in the same apartment rather than in 2 separate hotel rooms. So it really depends on your listing. If you rent a separated room in a full apartment, then you'll likely get frugal travelers. If you rent an entire place of good quality, you'll get another type of clients who are willing to pay for their comfort
I am trying unsuccessfully to buy your program at the link above. What can I do? Nothing happens when I click on Buy Now. thanks, Laurie
This is strange. Can you try with another browser or device, like either from PC or mobile phone? Seems like you have a glitch with your browser
Thanks for this.
Great video thank you!
how to do with the guest want to rent cheap room but need the like 5 star hotel room
Be clear in your description. If the problems persists, explain it in the description like you would do it in real life: "This room is NOT a 5-star hotel, it's for budget travelers..." etc.
great advice!! thank u, I like ur eyes it's beautiful :)
S H A M E E thank you.