For the ladies, the content they are looking for will be different, but for me, my favorite videos are ones where there is zero words spoken. When done right they are magic.
you are a standup shop not to charge the customer for the pump housing. most would have charged customer. you guys are good people. i watch a lot of your videos. have learned a few tricks from you guys. thank you.
I certainly don't expect someone, helping me, to eat a loss for an unexpected issue. You and your team have have gone above that and proven yourselves multiple times. God bless you!
It's truly unfortunate that the new case cracked on you..but your doing the right thing by taking care of the replacement and calling it a learning experience. I am so impressed by your knowledge and skills sets you have working on these dozers..but your human and rarely issues like this happen. But your a fair and honest business owner and by showing this it should and will bring you more business in the future. My Dad was a Napa jobber for 56 years and the one thing he taught me about business was to conduct your business in the open be true to your customers and your success will come automatically. Your the real deal..cut from the very same fabric as his generation was.😎🛠️🚜🔧😇🚛
Here’s a future video suggestion, how about an on site logger visit to inspect the dozers in action so we can see just so hard they work these machines 👍🏽
I own a gunsmithing shop and dropped a customers scope. The customer attached it and brought it in because it was not zeroing. Well the customer failed to tighten the base. When I was inspecting the gun to determine what might be the issue for the gun to fail in zeroing, the scope, rings and base came off the gun and hit the cement floor and put a dent in the new scopes bell housing. I replaced the scope (at my expense) and I only charged the customer to properly fasten the base to gun and attach the scope and rings to the base properly. I feel your pain but customers appreciate good service.
I ran a business for approximately 35 years. It NEVER pays to have your customer pay for your mistakes. They WILL find someone else, and they will tell their frends.
This is what Honest and Reputable shops do , you eat your mistakes and don't Pass it on the to the costumers, hard to find in today's world ,A tip of the hat to Clint and the C&C shop .
Great video. Clinton, I’m guessing that you are probably one in a million that would do that. When Dirt Perfect bought that dozer from you and what went down with that I pretty much knew you were a good and honest man. You haven’t proven me wrong yet. 😊 Thanks for sharing!
Sometimes learning new things is very expensive? Sometimes it's just a matter of throwing some parts at it until it decides it once to run. Thanks for not cutting out the middle 2/3 of this and just made 1 video of a simple success. none of us would have learned anything from it
What I like about you guys is the honesty and integrity you have.A lot of other shops would have hid the cost of the replacement pump in the bill somewhere. I did see you were a little gun shy when you first started to move the dozer.THANKS for taking us along on this repair.
Clint, You are an amazing patient man and honest to the core. You have an exceptional team and when you sell your equipment it is as good as new. Keep up the good work.
I think what you are doing will bring you more customers. Your honesty and integrity will bring you more customers in my opinions. I applauded you for doing what’s right !👍👍👍
I think I wouldn't charge them full for the pump because it has been rebuilt but if you don't charge them my hat goes off to you like you said most people would have charged
I have to agree with the crowd. You did an Honest and Upfront thing by covering the By-Pass valve, even thought it was not a known issue, and was not covered by Deere, or the Customer. IMHO, you should not be liable, but as the Aussies say “Good On Ya Mate”
Sir. You are the only one on you tube to point out/speak about things going wrong. And yes, its difficult to pick the right culprit out of the 10 possible suspects. Given the manufactorers remark about these houses you could by no means suspected an other cause. As a person you are very neat to not charge the customer. Indeed he cant be blamed for this. How ever the guy who sold the parts and informed you is an other matter.
Everyone knows that things with computers are better than things without computers How many straightforward machines that could be mended with spanners are still around today? Joking aside, most of these machines will become obsolete when electronic components and software become unavailable Long before the mechanical parts are made from Unobtainium Nice honest repair guys 👍
Yea... only half the problem was fixed... so you did the right thing... and learned that that broken pump casing problem needs a more thorough inspection... to confirm that it won't happen again... Experience can be costly... but it's the costly ones that we remember best... makes us all better for it though... so thanks for the education...
And the dream continues, not funny but entertaining, Clint when things go wrong they really go wrong. Exasperated and expensive but that was the right call not charging for the new cases. Your take on business will continue to pay ten fold. All you can do is Laugh it off and move on👍👍👍
This is another great example why your shop is busy and people pay you instead of the other guy to fix their issues. Well done Clint. Honesty and integrity are wonderful traits. Keep up the stellar work. Thanks for sharing
Great customer service. Buy you doing the right thing you are gaining customer trust and new customers. By eating that, as you say, will return to you 10 fold.
My thoughts is you would have me for a customer for life. That is a great way to treat your customers. Very Humble Clinton. I really like that in a person not much of it in today world left. Nice job Fellas
You are true, gentleman. That's why people enjoy doing business with you. Because they know you're a very honest man. You tell him what's what. You're made a mistake, you'd learn from it. You go on down the road, word-of-mouth is what brings reliable customers back to you, God bless you.
Well sometimes we have to eat our mistakes. It is the cost of maintaining your reputation . It just confirms your first class operation. Clint . I would recommend your company to anyone in search of reconditioned equipment.
Absolutely outstanding on your part Sir not charging the customer. Like you said it was an expensive lesson learned on your part but your honesty will pay you back many times over. Not many business owners like yourself out there today, keep up the good work your an inspiration to your boys and hopefully they’ll follow in your footsteps. I know your dad has to be proud of the man you turned out to be Clint.
Businesses succeed or fail based on their reputation. You just invested $2 grand to keep your good reputation in tack. It's one of the best business investments you can make and an outstanding example to set for your kids. Well done Sir.
After being business myself, most people don't understand that you lose more than just costs of replacement ,labor, etc..... because if your doing make up/warranty work, you are also losing time for being available to do new work as well. Sometimes parts can be the most expensive, but its always the time that you lose that can dig into the wallet the most when your shop has a list of jobs to be done at a certain time... you did the right thing standing up, but I would mention it that you ate a chunk and see if they meet you halfway... its also the right thing to do. I know that for the moment, Kevin will get his wages and your not going to lose the shop.. christmas won't have charcoal for stocking stuffers... yet a turn in our economy can take the wheels off of any company. One other side note Clint..... its more my thoughts tho.... how long can anyone really keep parts for all old equipment and not go through a lot of issues like the box you were depending on to read sensors? I know that just going to a parts store for say any old pickup truck.... if its popular, no problem but say getting turn signal switches for a american motors rig just because one guy in your town loves his Hudson hornet or say a Studebaker.. good in their day maybe but as for popular.... not so much and so stocking parts become inventory... that you will own till the kids take this business
That sounds fair to just charge for the valve. Hard lesson to learn but will be remembered if you see it again. That valve needs a sensor to show a failure and shut it off before damaging the system.
Man, I could only imagine what your time and the shops' time would cost when this is all over .You and your people doing that show a lot. You're a good man, and I love your show.thanks for everything you do for us to watch and learn the real-life struggles.
Clint, it’s a winning combination with Mrs. Clint, Kevin, your boys, and you that makes your company the best. I enjoy all your videos and they’re always fun and educational
Never had a doubt that you were going to eat the cost Clint. You are an admirable businessman and you always run your company by those standards!! As always thank you for bringing us along on this 3 part adventure!!!
What a remarkably honest & honourable guy. Well done Clint!
Clint's business ethics are admirable - some big corporations and politicians could learn a lot from Clint
Well you beat me too the words! Could not agree with you more! Unfortunately there are people/businesses that would absolutely charge customers
Sorry to hear abt ovaries. Be good enuf to realise 'we' discuss engineers and mnfcre of everything else, goes out the window.😢 keep on smiling!?
Jesus bi!
it just goes to show what a true gentlemen man you are its not many people as honest as you are well done big respect to you
For the ladies, the content they are looking for will be different, but for me, my favorite videos are ones where there is zero words spoken. When done right they are magic.
you are a standup shop not to charge the customer for the pump housing. most would have charged customer. you guys are good people. i watch a lot of your videos. have learned a few tricks from you guys. thank you.
I certainly don't expect someone, helping me, to eat a loss for an unexpected issue. You and your team have have gone above that and proven yourselves multiple times. God bless you!
It's truly unfortunate that the new case cracked on you..but your doing the right thing by taking care of the replacement and calling it a learning experience. I am so impressed by your knowledge and skills sets you have working on these dozers..but your human and rarely issues like this happen. But your a fair and honest business owner and by showing this it should and will bring you more business in the future. My Dad was a Napa jobber for 56 years and the one thing he taught me about business was to conduct your business in the open be true to your customers and your success will come automatically. Your the real deal..cut from the very same fabric as his generation was.😎🛠️🚜🔧😇🚛
You learn a lot about a man's character by observing how he treats his wife.
You're either remarkably calm for a man who goes through this on a regular basis, or you edit the parts where you throw tools and break things 🙂
Your at least a decent honest guy Clint, love your whole crew, y'all seem to be all honest, that's one thing I like about y'all.
Working on stuff painted yellow - my favorite kind of C&C Equipment video!
Here’s a future video suggestion, how about an on site logger visit to inspect the dozers in action so we can see just so hard they work these machines 👍🏽
@LoggerWade is where you need to be! www.youtube.com/@LoggerWade
The right thing is not always the easy or affordable thing. Well done gang👍🇺🇸
I own a gunsmithing shop and dropped a customers scope. The customer attached it and brought it in because it was not zeroing. Well the customer failed to tighten the base. When I was inspecting the gun to determine what might be the issue for the gun to fail in zeroing, the scope, rings and base came off the gun and hit the cement floor and put a dent in the new scopes bell housing. I replaced the scope (at my expense) and I only charged the customer to properly fasten the base to gun and attach the scope and rings to the base properly. I feel your pain but customers appreciate good service.
You did what you always do the right thing and that’s why people trust you with their equipment great job.
You guys always do the right thing and take care of your customers. That's what I love about this channel.
I ran a business for approximately 35 years. It NEVER pays to have your customer pay for your mistakes. They WILL find someone else, and they will tell their frends.
I think that was the right thing to do. You’re an honest business owner who always takes care of his customers.
You should charge the engineers at Deere who designed it so that a faulty valve could break a metal case.
Deere should have stopped at steam tractors.
This is what Honest and Reputable shops do , you eat your mistakes and don't Pass it on the to the costumers, hard to find in today's world ,A tip of the hat to Clint and the C&C shop .
29:22 Clint "It's the NASCAR edition - it just wants to turn left"
Hunter "Is that right"
🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣
Work and rework!!! 😁😁😁🌟🌟🎄🎄"a little something, something for kevipoo" thanks for sharing!!!! 😀😀😀
Clint you have impeccable integrity thank you for having high morals
Great video. Clinton, I’m guessing that you are probably one in a million that would do that. When Dirt Perfect bought that dozer from you and what went down with that I pretty much knew you were a good and honest man. You haven’t proven me wrong yet. 😊 Thanks for sharing!
Sometimes learning new things is very expensive? Sometimes it's just a matter of throwing some parts at it until it decides it once to run. Thanks for not cutting out the middle 2/3 of this and just made 1 video of a simple success. none of us would have learned anything from it
What I like about you guys is the honesty and integrity you have.A lot of other shops would have hid the cost of the replacement pump in the bill somewhere. I did see you were a little gun shy when you first started to move the dozer.THANKS for taking us along on this repair.
Clint, You are an amazing patient man and honest to the core.
You have an exceptional team and when you sell your equipment it is as good as new.
Keep up the good work.
Ha Bud , I use red cans marked diesel just like the big dogs over at C&C Equiment no hater here bud lol😂
Expensive lessons are long remembered. Suggests that until you understand why the fault occurred you are risking recurrence. Good lesson, but costly.
Good on you Clinton. The right thing to do is the right thing to do.
Your a good MAN CLINTON giving away tools ❤😊❤😊
I must add it is so nice an honest guy admitting that ìt was their mistake and taking the hit well done
Kevin turns good wrench. You`re lucky to have him.
...Good customer Service can B expensive but Integrity is Priceless!
Absolutely the right thing to do, ethics and integrity are a disappearing pat of business. The value of your business just went up.
What I think is ,You are a VERY GOOD PERSON.
that's the way to look out for your customers
I've been working on cars for 25 yrs and believe me there's always expensive lessons
Honest guy you are Clint , I like that❤
Good customer service splits the cost. Great service never asks. Good on you!
I think what you are doing will bring you more customers. Your honesty and integrity will bring you more customers in my opinions. I applauded you for doing what’s right !👍👍👍
Honesty pays in the end, your customers trust you and you sleep better.
Integrity is the word I will use....Clint your shop and your reputation is beyond reproach...I wish you were closer to NH
I think I wouldn't charge them full for the pump because it has been rebuilt but if you don't charge them my hat goes off to you like you said most people would have charged
I have to agree with the crowd. You did an Honest and Upfront thing by covering the By-Pass valve, even thought it was not a known issue, and was not covered by Deere, or the Customer.
IMHO, you should not be liable, but as the Aussies say “Good On Ya Mate”
Training for the crew on yet another item that can go bad and down the tubes. Good decision and keeps the customer happy.
thanks for being honest about that pump. HAVE A GREAT DAY!
Sir. You are the only one on you tube to point out/speak about things going wrong. And yes, its difficult to pick the right culprit out of the 10 possible suspects. Given the manufactorers remark about these houses you could by no means suspected an other cause. As a person you are very neat to not charge the customer. Indeed he cant be blamed for this. How ever the guy who sold the parts and informed you is an other matter.
Everyone knows that things with computers are better than things without computers
How many straightforward machines that could be mended with spanners are still around today?
Joking aside, most of these machines will become obsolete when electronic components and software become unavailable
Long before the mechanical parts are made from Unobtainium
Nice honest repair guys 👍
Not too many honest shops around anymore ,shows you care and want to keep your customers
Right thing to do on the cracked pump. If it was me or anybody.
Thats a big sign when that happens to a pump.
Great job Clint.👍
hello c&c equipment it's is randy and i like yours video is cool thanks friends randy
Here in Canada diesel jugs are yellow,you are an honest shop owner very few are left in this world
Remember the person lower on the totem pole is always the one to blame!
Clint, in the long term, by far the best decision. I hope your customer sees the videos and remains a customer for good.
Yea... only half the problem was fixed... so you did the right thing... and learned that that broken pump casing problem needs a more thorough inspection... to confirm that it won't happen again...
Experience can be costly... but it's the costly ones that we remember best... makes us all better for it though... so thanks for the education...
And the dream continues, not funny but entertaining, Clint when things go wrong they really go wrong. Exasperated and expensive but that was the right call not charging for the new cases. Your take on business will continue to pay ten fold. All you can do is Laugh it off and move on👍👍👍
A wise older man once told me --- a bought lesson was a good one...--- I agreed with him...I then said. But why are they so Expensive....😮
I believe you have done the best thing for your customers, and you will be paid for your honesty in the long run.😊
That is the right thing to do. That’s called integrity
This is another great example why your shop is busy and people pay you instead of the other guy to fix their issues. Well done Clint. Honesty and integrity are wonderful traits. Keep up the stellar work. Thanks for sharing
Doing the right thing is never wrong! You will be rewarded for being honest.
Very honest way to do business if it was my dozer I'd pay the labour fitting the second pump at least to help you out
That makes a customer. Win Win
Great customer service. Buy you doing the right thing you are gaining customer trust and new customers. By eating that, as you say, will return to you 10 fold.
My thoughts is you would have me for a customer for life. That is a great way to treat your customers. Very Humble Clinton. I really like that in a person not much of it in today world left. Nice job Fellas
Good man. That keeps people coming back
It sucks but I think it’s the right thing to do. It’s hell being honest businessman great videos keep up the good work. Thank you.
You are true, gentleman. That's why people enjoy doing business with you. Because they know you're a very honest man. You tell him what's what. You're made a mistake, you'd learn from it. You go on down the road, word-of-mouth is what brings reliable customers back to you, God bless you.
Clint, blessings to you for doing what was right.
Youre a standup guy Clint with a standup team. Great video. Shoutout to Mrs. C.
👋 hi :)
I second: What a remarkably honest & honorable guy. Well done Clinton
We need more guys like you in this world. Honest, seems like a great dad, good boss and a friend!
Well sometimes we have to eat our mistakes. It is the cost of maintaining your reputation . It just confirms your first class operation. Clint . I would recommend your company to anyone in search of reconditioned equipment.
Absolutely outstanding on your part Sir not charging the customer. Like you said it was an expensive lesson learned on your part but your honesty will pay you back many times over. Not many business owners like yourself out there today, keep up the good work your an inspiration to your boys and hopefully they’ll follow in your footsteps. I know your dad has to be proud of the man you turned out to be Clint.
Businesses succeed or fail based on their reputation. You just invested $2 grand to keep your good reputation in tack. It's one of the best business investments you can make and an outstanding example to set for your kids. Well done Sir.
It is absolutely the right thing to do if you want a Legacy to pass down to your children
That look from Mrs Clint..😂 no nooky tonight ..lol
After being business myself, most people don't understand that you lose more than just costs of replacement ,labor, etc..... because if your doing make up/warranty work, you are also losing time for being available to do new work as well. Sometimes parts can be the most expensive, but its always the time that you lose that can dig into the wallet the most when your shop has a list of jobs to be done at a certain time... you did the right thing standing up, but I would mention it that you ate a chunk and see if they meet you halfway... its also the right thing to do. I know that for the moment, Kevin will get his wages and your not going to lose the shop.. christmas won't have charcoal for stocking stuffers... yet a turn in our economy can take the wheels off of any company. One other side note Clint..... its more my thoughts tho.... how long can anyone really keep parts for all old equipment and not go through a lot of issues like the box you were depending on to read sensors? I know that just going to a parts store for say any old pickup truck.... if its popular, no problem but say getting turn signal switches for a american motors rig just because one guy in your town loves his Hudson hornet or say a Studebaker.. good in their day maybe but as for popular.... not so much and so stocking parts become inventory... that you will own till the kids take this business
Tough pill to swallow but you are doing the right thing
I support you being a good shop and treating customers as you should. Thanks for being a stand up shop.
It's what you do when it's your fault! Well done!
I think you are doing the right thing. That's valve is probably what broke the frist case.
That sounds fair to just charge for the valve. Hard lesson to learn but will be remembered if you see it again. That valve needs a sensor to show a failure and shut it off before damaging the system.
What I like about you way, is to think it out and keep trying until it works.
That's the right thing to do customers will respect t and revisit your business more for work.
Man, I could only imagine what your time and the shops' time would cost when this is all over .You and your people doing that show a lot. You're a good man, and I love your show.thanks for everything you do for us to watch and learn the real-life struggles.
You handled this perfectly. We’ll done sir.
Kevin and Clint are a well oiled pair to work on a well oiled dozer
A man of integrity! I hope you are blessed with more work than you can handle.
Your honesty that's whY I like watching tour youtube videos
Respect from the UK!
Awesome video you did the right thing sometimes jobs go south been there done that see ya on the next one 😊
Yes Clint...you made the right choice! Thanks for being honest C&C Equipment, that's the main reason why I watch your channel! Keep up the good work.
I admire your integrity.
I know it hurts but not charging the customer again is the right thing to do. Much respect your way.
Clint, it’s a winning combination with Mrs. Clint, Kevin, your boys, and you that makes your company the best. I enjoy all your videos and they’re always fun and educational
Never had a doubt that you were going to eat the cost Clint. You are an admirable businessman and you always run your company by those standards!! As always thank you for bringing us along on this 3 part adventure!!!
Respect to you Clint, admitting a mistake and not charging your customer for the case . And Kevin working for free in that rebuild lol
Again great work. Truly impressive honestly and integrity
Awesome work done by Awesome Men!