I prefer “if we don’t take care of our customers, someone else will” and if that customer comes in looking for problems, let someone else take care of them!
Exactly. I remember a class in Business Administration where the first thing we learned were two rules: 1. The customer is always right. 2. In case the customer is wrong, refer to rule no 1. The basis of this is that a dissatisfied customer can cause way more damage than the benefit a pleased customer might bring. Customers expect to be pleased. They don't expect a negative experience and if they have one where the business doesn't address it then they can damage your reputation. Should you comply with every ridiculous request the client has? No, when the requests become ridiculous then you don't want that person to be your customer anymore, you can try to persuade them in a polite way that it may be better to take their business elsewhere.
It seems that engaging as if it is a game makes dealing with those that try you a bit more helpful than any other method. Sure the psychopaths you run into are trying but not as difficult as the sociopaths. Those catch you off guard. You line your pockets with their money, enjoy dealing with the difficult and it's smooth sailing.
"And I know that Rome wasn't burnt in a day, but it couldn't have been more than a week. And I know that the children of barbarians will become the new tax collectors and priests."~Pat The Bunny
Actually Rome was sacked multiple times and burned multiple times. Took quite a bit of effort and many tries to burn Rome, the city- not the empire, down. And, the empire went on for 1,000 more years until Constantinople was conquered (and, not by barbarians either).
No it actually didn't burn as much as people still think it did. If you read the historians of the time none of them mention the majority of the city burning, it all comes from just one source who wasn't even in the city at the time. And Nero didn't play anything while it did, he actually let some people come into his private garden to stay safe.
The blood of thr covenant is thicker than the water of the womb. This has somehow been twisted to have the complete opposite meaning, nowadays most people know the phrase "blood is thicmer then water" insinuating that family is most important. While in acctuality the quote meant that the bonds you choose are more important than the ones you are born with. But my favourite phrase which i have found surprisingly usefull in real life is "the road to hell is paved with good intention"
@@andybanan1992 The "actual quote" is "I also hear it said that kin-blood is not spoiled by water". This is from a German tale Reinhart Fuchs, in which it refers to how the waters of baptism won't erase family bonds. This comes from the 1200s, 200 years before ever being adapted to english, 400 years before the modern version, and 800 years before any hint of covenant/womb nonsense in 1990s and 2000s, with no source to back up their claims.
these are mostly tumblr revisions and people who looked up that one time when someone added to the quote in like 1923 none of these are actually the original quotes
Reminds me of the full quote "great minds think alike, though fools seldom differ" So instead of just hey we're awesome it's we're either awesome or both idiots
It's not really the full quote, it's a retort that seems to originate a lot later than "great minds think alike" or "Goode wits do jumpe" The retort isn't necessary though since the phase was already used as a subtle way of saying "we are equally stupid" so retorting with the second bit just takes away the nuance
“The root of ALL KINDS of evil” is the actual quote It’s from the Bible It’s also been misquoted to say that money is bad and rich people won’t enter heaven. Jesus was trying to explain how monday can, but doesn’t always, corrupt.
@@fuzzyeggheadYes… although, if I’m not mistaken, this comes from one of Paul’s letters to Timothy and wasn’t a quote from Jesus himself, technically speaking.
@@fuzzyegghead Uh. no. Not with that 'all kinds'. Because nowadays we use 'all kinds' as a synonym for 'many'. If you say 'I have all kinds of problems' nowadays, you mean that you have a lot of problems. But when that version of the Bible was translated 'all kinds' meant 'every sort'. If you said 'I have all kinds of problems' back then, you meant that you had absolutely every problem it would be possible to have. So if the quote says 'the root of all kinds of evil' (it does), then the quote means that all evil ultimately stems from the love of money.
@@fuzzyeggheadPaul, not Jesus. Jesus is much less equivocal and clearly taught that holding wealth (while others are in need) is a barrier to entry into heaven.
Also, there's a French expression "le client est le roi", "the customer is king", but when you recall what they did to their kings it kind of puts things in perspective. 😂
Even Murphy's law has fallen victim to this. "If you prepare as if everything that could go wrong will, you'll be in the best spot to mitigate any problems" was his actual motto.
Not sure where you got that, but the actual quote for Murphy's law is: "If there are two or more ways to do something and one of those results in a catastrophe, then someone will do it that way."
To be fair the meaning is the same if the interpretation is like I do at least. Everything that can go wrong will go wrong doesn’t mean it litterally will go wrong. More that if you don’t even consider to think about a solution it will go wrong. Otherwise it kinda interprets it like litterally meaning that you’re just the most unlucky person ever. While the intent I think is more to prepare for everything.
@@MorderElg The one they're thinking of is technically Finagles Law. But actually THAT is: Anything that can go wrong,go wrong. And in the most inconvenient way possible.
Which is dumb. I mean I could fall of that ladder and break my skull on pavement but why the hell would it go wrong as if it's 100% certain? @@NikkiTheOtter
My first management position I got told, “The customer is always right, unless they’re stupid or unreasonable. Then ask them to leave” this was at a dominos, and I’ve taken that to every job since.
One of my first jobs at a pizza place had a quote printed on all the staff shirts that said "Be nice or leave" and my boss stood by it. If a customer was mean and rude to the employees, they would be told to leave and not to come back.
What years did you work at Domino's? That was the company that in 2009-2010 nearly went out of business because their pizzas tasted like cardboard. Then they did a "I'm sorry" campaign where they went to their customers and told them they were right after all.
I bet that made you wanna be a good worker for that place too! It’s almost like when you treat your employees like human beings they want to help you back!!! Whichever dominoes this was has my commends
One of my favorites is the quote where New Hampshire gets its state motto “Live free or die.” In the original quote, it’s followed by “Death is not the greatest of evils.”
My brother moved out there a few years ago, I thought the East would be nothing but cities and bureaucracy I was so elated to see rolling hills of forest not a soul in sight, and then seeing the licence plates, was so nice, every time I hear about that state I get goosebumps Hold strong little guy
More often better if one doesn’t aim to be paid much.. but master of one usually means getting paid very well.. to then being able to retire early and still learn other things 😂
@@GrgAProductionmaster of 1 type of brick laying. That type of brick can no longer be used for blah blah blah. No job. No prospects. No other skills. Jack of all trades has better chances in the long run, basically.
This reminds of "blood is thicker than water", which is a shortened version of "the blood of the Covenant is thicker than the water of the womb." The actual quote is meant to say that the family you choose is stronger than the family you don't, but the shortened version is twisted in such a way that it makes it seem like it is saying that family is stronger than friends.
The "full quote" is made up. The source is a book less than a hundred years old, written by a guy who basically went "it was revealed to me in a dream." The expression is centuries old and is quite direct.
”Imitation is the sincerest form of flattery” is an other great example. It kinda gets a different meaning after cutting of the ”that mediocrity can pay to greatness” part.
@magicman9552 My bad if I assumed you were using the Christianized version as those that tout the version you stated often associate it with Jesus and the covenant. If you are referencing the ancient Roman blood oath roots that is different but its not written in that way. The version you stated didn't appear until the 1990's and is used by evangelists.
Thats like when my wife says "i love you" The full quote is "i love you, but ive been having an affair with my tennis instructor for the last 9 years. Im surprised you never noticed i dont even own a tennis racket"
In germany we say :"customer is king" Imma lose my mind if I google it now and it shows me:"customers is king of design choice" or some shit like that.
yea there is a term in japanese for more or less, "customer is god" so I don't believe this video at all, pretty sure the quote is just that, 'customer is always right'
Well yeah, the saying just represented the approach to customer service that the manager wanted. The phrase being misquoted doesn't mean his opinion would change.
As my first manager said "only I can make the customer mad." The idea was if it's an idiot customer, he can take to heat from corporate for telling the customer off.
When I worked at a parts store, I used to use "the customer is always right" in my own head when they were trying to buy something that the system said was wrong. Either they knew their stuff better than me, (and sometimes they did, and sometimes it was a modified vehicle that didn't use the stock component,) and other times... sure, bud. You're right. Go ahead and buy the thing I'm telling you is wrong. I'll see you in 3 hours after it doesn't fit. Hope you didn't break it or you're paying for them both.
@@MultiChrisjbthe quote about “customers alway right. In a matters of taste” It meant if they like to by an ugly green jacket. You just say ok. And sell it to them. You don’t tell them oh it is horrendous. But people just used the “customer is alway right” part to justify acting or just being a jerk or rude. I am glad to it started to shift. To Restuarant and business banning those types of customers. It is better for the business as a whole not to have toxic customers.
Many moons ago, when i was 18, McDonald's put me into their management trainig course. The instructor had a very good point: "Sure, the customer is 'always right', but if they are being rude, or abusive, or teying to steal/con a free meal, then they are no longer a customer. We don't WANT them as a customer!" he went on with, "we are McDonald's, we have millions and millions of good, legitimate customers. We dont need customers that are rude and abusive!" It was quite luberating to hear that after years of putting up with the terrible "customers". He also admitted that McDonalds targets children and we should pander to the children for that reason. Lol
I learned the same when I was 18 working at McDonalds. I'm 25 now and know that this mindset is so good to have. McDonalds is to this day the least stressful job I've had.
Sounds like some loser woke rehash of the original. Since the numpties now get offended by everything and have used the govt to turn "words into violence" in order to reinforce their dystopian censoring policies.
@@shreyanshpranshuchauhan5991i dont remmeber the exact quote but i do remember it actually meaning that the best artists invent, while great artists steal from the best. Edit: im wrong, the quote means the best artists revolutionize upon others ideas so that they make it their own. Good artists imitate their styles but do not revolutionize so the style does not become distinctly “theirs”
Luckily my first job, first day, I was told by the boss man "If the customer were always right, they would ask for all the money in the register" Made it clear what customer service means.
They do exist, and with the new generations' absolute refusal to put up with bullshit, it's only a matter of time till the jackass managers age out permanently 😂
Fun story, this factory I worked at once had an annual chilli cook-off. To make a long story short, the owner won first and second place, being the only person to make two entries. He then went into a long-winded speech about the fun of the event and comradery and fairness. I cut him off about halfway with some applause, and a "Whoo! Good speech!" It got dead silent for a bit, one of the most awkward things I've ever done but it was so worth it! I don't think that silver spoon douche had the first clue about rubbing elbows with the working class.
@@hannanah8036 Most managers in the US are fine. You just have a delusional view of US labor laws. Sure, it's behind Europe in a lot of ways but I guarantee you'd still choose to work in the US over any actual third-world country.
Another commonly misused quote is "a few bad apples". A lot of people use that as a defense that something's not completely terrible because it's "just a few bad apples." The full quote is "a few bad applies spoils the bunch" which is the exact opposite - a few bad elements do ruin the whole, and also true: overripe apples release an organic ripening compound which makes nearby apples ripen quicker than they would otherwise, meaning that if you have one overripe apple, very soon all your apples are going to spoil (and much faster if there were no bad apples to begin with)
No wonder my apples went bad so fast. Only had one in their that was going bad when I got it, literally the next day another started too go bad as well.
The only downside to this when using it to describe people is that we arbitrarily assign shitty individuals to groups in order to justify hating said group, when you should be treating shitty people as individuals.
@@l.e.e8349I agree. The saying isn't as universal as some would expect it to be. Not everything is immediately ruined by the presence of a few bad elements.
Yes, but people aren't apples, we don't commit genocide because some people of a particular race committed some horrible crimes, if we did that, humanity would be extinct except for the North Sentinelese Islanders
"The customer is always right" was first printed in Sept 1905, on the Boston Daily Globe, while "The customer is always right in the matters of taste" was a quote by Harry Gordon Selfridge, in 1909.
I've heard that it was a Coal Miners quote basically meaning "put ur boots on & get to work" because they generally had to keep their clothes outside/ on a porch since they'd get soo dirty & last things they'd put on before the sun rose was their boots
I think it also comes from the Münchhausen stories. The Baron of Münchhausen is a fictional character that does ridiculously impossible things in his short stories, like riding a cannonball. In one story, he pulls himself and his horse out of a swamp by pulling up either his bootstraps or his own hair, depending on the version of the story.
PSA: Most if not all of the “complete quotes” you’ll see in the comments of this video are not the original quotes that have been “cut down” but rather are additions made in response to quotes. They often do carry better messages and are more applicable to modern life and sensibilities, so it’s perfectly acceptable to use them instead of the originals, but don’t go around telling people they’re the “full, original quotes,” because they aren’t.
No, the full quotes are the originals, as they were insightful and witty and became popular. People shortened the sayings when referencing them because the sayings were so well known that the other person would easily know and fill in the rest. But, over time (like the last 100 years), that has changed -- people just started accepting the shortened sayings at face value. For instance, people now days say "queer as folk" instead of "There's nowt so queer as folk", which basically still means the same thing, but most people don't realize that the term is a shortened version of a full saying. But, as pointed out here, and in many comments, without knowing the full saying, just saying the truncated version of the saying (without the full saying being known or implied) can drastically alter the meaning -- often to total opposite of what is intended.
@@LowR-HighK that’s just straight up not true for the vast majority of cases. I’m sure there are a handful of saying here and there that were longer and were truncated, but for almost all of the very popularly quoted ones like blood is thicker than water, curiosity killed the cat, etc. the shorter version is the original. This isn’t an opinion nor is it up for debate, just Google it and you’ll see that in the vast majority of cases the first recorded usage of the shorter version almost always predates the longer versions.
@@YaNeK92 honestly, doesn’t make anything right. The amount of literal children I’ve had work for me that have cried because a customer was mean to them is disgusting. It’s happened to me many times throughout working food service. And I, as a manager, should be able to turn away a customer and have my company back my decision. It’s crazy that I have to stand there and listen to a customer call a 16 year old names and still have to serve him and be polite. Entitled people, especially old entitled people, don’t deserve service if they will not respect it. Edit: and my store alone made 6 million dollars in profit that year. Out of almost 100 locations. They can afford one customer. I understand a mom and pop shop tolerating bullshit but not a company that makes billions a year and barely pays their employees enough to pay rent AND get groceries.
@xaius4348 I wish, but nah it's just another quote that has been shortened so many times that it now has the opposite and impossible meaning of the original
@@lulu111_the_cool the only Tumblr I am any part of is P.M. Seymour's compilations on CZcams. I just have a personal vendetta against shortened quotes that now have new meanings, especially when they are espoused by those that benefit from the new meaning. There are a bunch I know and state at every possible opportunity. -"A jack of all trades is a master on none"- "A jack of all trades is a master of none but often times is better than a master of one"
NO! Actually, the latter part of “in matters of taste” was added in later on. The sentiment is truly better with the addition; but it is good to know that the full original quote was indeed “the customer is always right”
@jackklbk8098 congrats you can use Google. This person posted the helpful thing on the video to stop that. It's legit the opposite of people asking questions ìn the comments, which is usually when I see responses like yours. Pick a lane or just leave people alone.
@realtalk4994 I wouldn't say that. At the very least, it depends. Almost all business transactions are meeting halfway. Sometimes you as the person offering a service are missing a peice on how to deliver it just like a customer could be missing a peice of understanding you as the "professional" have. There's no need to be toxic and say either is right or wrong, that's not constructive.
At this point I don't even care anymore who said what and why. This was a bad slogan from the beginning. some overenthusiastic salesman probably wanted to make a quick buck and screwed everyone else dealing with customers for the next 150 years. 😅
it was altered to that, it was originally meant how we all use it today, harry selfridge read it in the boston globe (quote attributed to marshall field) and added in matters of taste. A Sears publication from 1905 states that its employees were instructed "to satisfy the customer regardless of whether the customer is right or wrong"
@@alex52043 "Jack of all trades" was coined in 1592 and it's purpose was that of a flattery. More than a 100 years later in 18th century "master of none" was added, twisting the meaning into that of an insult. Then even later, in 21st century, the second couplet "still better than master of one" was added to be more in line with the original meaning. In my humble opinion justifiably so. So if you claim this is not a real quote then obviously by your logic "master of none" is not a real quote either since it was added later, and is not in line with the original meaning. They are all real quotes, and there's no reason to insult people who popularized any of them. If they get popular, that just means people like them the way they are.
@@LostOnceLefthanded You're assuming it was a compliment. It's just as likely to imply disloyalty since you had to join a guild to learn a trade back then.
And every time there's a bad cop in the US and someone says about "It's a few bad apples" and it's like yeah, that's the problem. You've got more than just a few bad apples. And they have definitely spoiled the bunch.
@Willothemask I've finished this route for people who defend cops who full on do illegal stuff and they continue to argue the same point over and over lol
@@microcolonelwhat is weird?? Honest question. Personally I kinda glad it is starting to shift to business and restaurants banning rude and toxic customers. Regardless of how much money they spend. For the business as a whole it is much better to get rid of toxic customers. In doing so your turnover is going to be lower. It is easier to keep happy employees then to train new employees.
@@hoktang1 My guy, you're just imagining entirely unrelated things and getting upset about that. The customer is always right =/= abusive customers are a-ok.
Worked for a Men’s health place for ED and Testosterone issues. One of our favorite quotes for the guys that would get pissy about the cost of the treatment (which was at a fairer cost than anyone else around us) was “well sir, it isn’t my dick that’s broken.”
A lot of these comments refere to the longer versions of quotes as being the "original" ones, but a quick search online shows that the short versions we use are, usually, older versions of the saying than the extended ones.
The temptation to say "well actually" is a powerful motivator in humans so people love to be able to correct someone else's version of the saying. Actually checking the sayings to see what was the original is not a powerful motivator in humans though, unfortunately.
Of the six real quotes mentioned in comments above this one, four of them are correct: "where ignorance is bliss tis folly to be wise", "jack of all trades, master of none", "a few bad apples spoil the bunch", and "pull yourself up by your bootstraps". Two of them are incorrect: "great minds think alike but fools rarely differ", and "curiosity killed the cat but satisfaction brought it back". Four out of six isn't that bad.
@@kapitankapital6580 in the 2 wrong versions they contain but, implying anything said after but is answering to the original statement, reinforcing that they are not original
Never heard the the whole phrase until today, but I learned about this from my grandmother that use to own an antique store. She would be like they welcome to buy whatever they want, but they are not always right. Because I couldnt' tell you how many times someone would come in and try to scam her or barter her down. My grandmother would pull out books show them what it was, how much it was worth, and then explain more if needed why they were wrong. Some would get pissy and leave, and the she would turn around and sell the item so someone else, might even take some off the price if she were still making a profit, and no problems. She'd wrap it, box it up if needed or wanted and the customer left happy. Many of those same customers would return.
Except they're spreading an urban legend here. Closer to the truth would be to say the phrase meant that you shouldn't insult or contradict the customer, even when not dealing with matters of taste. That doesn't mean you should do whatever they want, just don't be a jerk about it.
Oh so, it's another curiosity killed the cat situation. The full quote is "Curiously killed the cat, but satisfaction brought it back." A lot of people don't know that.
a grocery store did that actually for me in regards of a certain type of chocolate. Yes, Im addicted to chocolate,. No im not fat and i don't have diabetes! I even got out of the way and told the owner, when I moved, so he can adjust his orders again to normal quantities.
The phrase “Le client n’a jamais tort,” translating to “The customer is never wrong,” was attributed to César Ritz, highlighting his dedication to exceptional service in his hotels and restaurants. This sentiment, similar in spirit, emphasizes treating customer complaints with utmost seriousness, irrespective of the complaint’s nature.
Granted, at a place like The Ritz, if somebody's being upcharged so much for a luxury experience, a few bottles of complementary $200 wine are a drop in the bucket to keep a customer.
sometimes they don't cut the quote, but just bastardize it entirely. "pull yourself up by your bootstraps" is not meant to be taken seriously - it's pointing out that it is not possible to lift yourself off the ground, even if you try to lift up your own feet. it's directly satirizing the people who use it the most - people who ask the impossible of you and then blame you that it's impossible.
This viral explanation of a Jack of all trades is misinformation and is not the original quote. english.stackexchange.com/questions/408782/is-jack-of-all-trades-master-of-none-really-just-a-part-of-a-longer-proverb#508907
By taste, they also mean that if there is demand for something, you should offer it even if you don't like it. For example, you might hate Hawaiian pizza, but if your customers ask for it, you should sell it.
Harry Gordon Selfridge Sr. Published a book in 1918 where that and a few other quotes were coined called "the romance of commerce". Though there are plenty of potential foreign sayings that mean basically the same as the first half from the Japanese "the customer is god" to a hotelier in France "the customer is king" which was for resturaunt specifically if something was wrong they would remove and replace no questions asked. From previous mid to late 1800's
"The customer is always right." - Marshall Field, 1905. "The customer is never wrong." - Cesar Ritz, 1908. "The customer is always right in matters of taste." - Harry Gordon Selfridge, 1909. Selfridge actually worked for Marshal Field for over twenty years. There were a couple others who had versions of this statement including John Wanamaker who said, "When a customer enters my store, forget me. He is king.”
I have always questioned the wisdom of asserting that the customer is always right, when in fact that never seems to be the case. Completing the quote makes it make sense.
Fun fact, this probably isn't actually the full quote. There's no real evidence that this was ever the phrase and the guy who first used the actual phrase (Harry Gordon Selfridge) very much meant it in the way that people use it today.
@@fsociety6983 Perhaps Mr. Selfridge made an incomplete saying, and whoever tacked on, "in matters of taste," finished the saying to make it actual words of wisdom.
It’s not meant to be literal and never has been. It’s obvious that it’s about making the customer feel valued, not about their subjective perspective being literally correct. It’s basic sales to manipulate a person into feeling like they’ve won a situation even when they didn’t get exactly what they wanted
Retail companies and management will always be way more abusive to their employees than customers ever will. And if youre skeptical of this then you havent been hit by the train of abuse yet, youre blind to it because they gaslight the heck out of their staff or youve never worked in retail.
Unfortunately you're right. Hell, the abuse by customers is usually CAUSED by corporate/management. The worst abuse against a worker is directly conflicting rules. Retail does this all the time. "Always stop what you're doing to help the customer. Walk them to what they ask for. Who aren't you done with that task you had to keep walking away from?" Or the worst: Management: going Forward, this is our policy. Follow it or it could mean your job. Customer who isn't aware of the policy change: so I need you to do this thing Retail worker: sorry. I know we used to do that, but the policy recently changed and that things can get me fired now. Customer: really? Let me talk to the manager. Manager: sure we'll do this thing I just threatened my workers job if he does it. Customer: (leaves thinking that there was no policy change, and the worker is a liar, surely to return and repeat) Manager: wHy DiDnT yOu HeLp ThE cUsToMeR? Worker: you JUST held a meeting to tell us that doing that exact thing can get us fired. Manager: dOnT hIdE bEhInD pOlIcY! Yeah, this happens. The end result is that several visits in, the customer still has no reason to believe that the policy has actually changed, and is coming ready for battle. The worker is in a demotivating situation where their best course of action is to keep their head down while applying for a different job. And the manager has no idea that they are the problem.
I wish this was more talked about, possibly in the public indoctrination camps that they call schools. But positions of power are rife with cluster b personality disorders... Iykyk
@@allibrown9068schools do talk about this, regularly. I had entire courses on this kind of stuff from grade 1 to 8. It's media where you really want to be. All the shows showing people following rules and winning, when the rules are there to make you lose
On many, *many* occasions, I've had full blown cursing matches with A-hole customers in front of other customers and haven't been fired. I've kicked many people out and even had some arrested for trespassing when they refuse to leave. One time I asked the company owner if I had to be polite when kicking people out and he said, "No." This is a customer service job. 😅
That's what I loved about my old job, i won't say where but the service training we got goes something like this "the customer is always right... In their mind." Then goes on to explain how the customer is often wrong about things. And how to guide them to the right conclusion without seeming like we are correcting them, preferably even so they think they were infact right and their conclusion was their own. 😂😂 They valued employees and the opinion of the employees far more than the customer, and we had the right to kick out anyone that was rude, condescending or in any other way behaving like a asshole. Manager always had our back with that too
What people are forgetting is that "the boss is always right", meaning that if your boss says that the customer is always right, then the customer is always right.
Ive always thought of it as if there are enough customers complaining or raving about something then it's something that should be looked into. Basic supply and demand. Many owners tend to be so caught up in their own bs that they miss what actually sells.
Actually, I remade this quote to my own liking, however management didn't agree, "The customer is always right ... and if the customer thinks I'm about to come over this counter at them, then that customer is absolutely right!!!"
I remade it too, to "the customer is always right, but the customer never knows what he wants" (in reference to gamers always wanting a buff or nerf to -- they're often right in generalities, but very seldom right in the specifics), but I like your version better.
@@fsociety6983 I have a "real job". I fucking hate my "real job," it's why I play videogames and go to college. The other example I was going to give was that the customer doesn't know what he wants, but he will 1000% tell you to move that stud 2 inches over for no reason so he can feel like he's "helping". You see, my "real job" is carpentry. But I thought that would be less relatable to a wider audience, so I stuck to the videogame analogy. Also, I try not to think about my "real job" when I'm off the clock.
"Ignorance is bliss"...
"Where Ignorance is bliss, tis folly to be wise"
What does "tis folly" mean (I'm not a native speaker)?
Tis is like “it is”. So where ignorance is bliss, it is worthless to be wise
I'm pretty sure this one basically maintains the same meaning
That..seems the same in impact honestly
@@linksel3034 you could Google it. Foolish
I prefer “if we don’t take care of our customers, someone else will” and if that customer comes in looking for problems, let someone else take care of them!
Exactly. I remember a class in Business Administration where the first thing we learned were two rules:
1. The customer is always right.
2. In case the customer is wrong, refer to rule no 1.
The basis of this is that a dissatisfied customer can cause way more damage than the benefit a pleased customer might bring. Customers expect to be pleased. They don't expect a negative experience and if they have one where the business doesn't address it then they can damage your reputation.
Should you comply with every ridiculous request the client has? No, when the requests become ridiculous then you don't want that person to be your customer anymore, you can try to persuade them in a polite way that it may be better to take their business elsewhere.
It seems that engaging as if it is a game makes dealing with those that try you a bit more helpful than any other method.
Sure the psychopaths you run into are trying but not as difficult as the sociopaths. Those catch you off guard.
You line your pockets with their money, enjoy dealing with the difficult and it's smooth sailing.
Yep
Sell them a solution, just don’t be there when they return 🤣🤣
A customer that arrives irate but leaves happy is now a loyal customer and brand advocate
"Rome wasn't built in a day,
but it burned in one"
That one is a modern saying, but it is a nice one
"And I know that Rome wasn't burnt in a day, but it couldn't have been more than a week. And I know that the children of barbarians will become the new tax collectors and priests."~Pat The Bunny
@@biffenheimerare we making total destroy or just making a living?
Actually Rome was sacked multiple times and burned multiple times. Took quite a bit of effort and many tries to burn Rome, the city- not the empire, down. And, the empire went on for 1,000 more years until Constantinople was conquered (and, not by barbarians either).
No it actually didn't burn as much as people still think it did. If you read the historians of the time none of them mention the majority of the city burning, it all comes from just one source who wasn't even in the city at the time. And Nero didn't play anything while it did, he actually let some people come into his private garden to stay safe.
This comment section is like a catalog filled with director's cut of known quotes. Thank you so much for uploading this.
Unfortunately most aren't real.
Have a Nice Day!
The blood of thr covenant is thicker than the water of the womb.
This has somehow been twisted to have the complete opposite meaning, nowadays most people know the phrase "blood is thicmer then water" insinuating that family is most important. While in acctuality the quote meant that the bonds you choose are more important than the ones you are born with.
But my favourite phrase which i have found surprisingly usefull in real life is "the road to hell is paved with good intention"
@@andybanan1992 The "actual quote" is "I also hear it said that kin-blood is not spoiled by water". This is from a German tale Reinhart Fuchs, in which it refers to how the waters of baptism won't erase family bonds. This comes from the 1200s, 200 years before ever being adapted to english, 400 years before the modern version, and 800 years before any hint of covenant/womb nonsense in 1990s and 2000s, with no source to back up their claims.
these are mostly tumblr revisions and people who looked up that one time when someone added to the quote in like 1923
none of these are actually the original quotes
Reminds me of the full quote "great minds think alike, though fools seldom differ"
So instead of just hey we're awesome it's we're either awesome or both idiots
In germany we say "Zwei Idioten ein Gedanke" which literally just means "two idiots and one thought" which I find beautiful.
So... Awesome!
In Russian we just have TWO quotes. One about geniuses and another about fools
I am simultaneously a great mind and a fool. it's as fun as you might think
It's not really the full quote, it's a retort that seems to originate a lot later than "great minds think alike" or "Goode wits do jumpe"
The retort isn't necessary though since the phase was already used as a subtle way of saying "we are equally stupid" so retorting with the second bit just takes away the nuance
Its like how people say "money is evil" instead of " the love of money is the root of all evil"
“The root of ALL KINDS of evil” is the actual quote
It’s from the Bible
It’s also been misquoted to say that money is bad and rich people won’t enter heaven.
Jesus was trying to explain how monday can, but doesn’t always, corrupt.
@@fuzzyeggheadYes… although, if I’m not mistaken, this comes from one of Paul’s letters to Timothy and wasn’t a quote from Jesus himself, technically speaking.
Imagine loving the idea of something, but not the actual thing.
@@fuzzyegghead Uh. no. Not with that 'all kinds'.
Because nowadays we use 'all kinds' as a synonym for 'many'. If you say 'I have all kinds of problems' nowadays, you mean that you have a lot of problems.
But when that version of the Bible was translated 'all kinds' meant 'every sort'. If you said 'I have all kinds of problems' back then, you meant that you had absolutely every problem it would be possible to have.
So if the quote says 'the root of all kinds of evil' (it does), then the quote means that all evil ultimately stems from the love of money.
@@fuzzyeggheadPaul, not Jesus. Jesus is much less equivocal and clearly taught that holding wealth (while others are in need) is a barrier to entry into heaven.
Also, there's a French expression "le client est le roi", "the customer is king", but when you recall what they did to their kings it kind of puts things in perspective. 😂
😂😂
Hahaha, such a different way but cool way to extend the quote. Not in words but in context.
This will be my motto now
In France the server tips you... into the harbour.
In Thai its ลูกค้าคือพระเจ้า = “the customer is god” but most Thais are Buddhists so they don’t really believe in god
Early bird gets the worm, but the second mouse gets the cheese 😅
Sure, but weasels don’t get sucked into jet engines.
Not a morning person so always liked early wurm is for the bids
Who gets the first bird because everyone know you can kill 2 stones with 1 bird.
@@josephhodges9819 I thought you could get stoned with 2 birds
@@SteamyDuke That would be fun so long as it was with a bird who curses like a sailor.
That's a good boss, right there. He hears out constructive criticism, gives actual consideration, and gives credit where it's due.
Who said he's the boss? Hrmm?
It's the same guy lol
😅😅 okayyyyy
It is irl but he's playing two different people @@Willy-Jaquer
💯
Even Murphy's law has fallen victim to this. "If you prepare as if everything that could go wrong will, you'll be in the best spot to mitigate any problems" was his actual motto.
Not sure where you got that, but the actual quote for Murphy's law is: "If there are two or more ways to do something and one of those results in a catastrophe, then someone will do it that way."
To be fair the meaning is the same if the interpretation is like I do at least.
Everything that can go wrong will go wrong doesn’t mean it litterally will go wrong. More that if you don’t even consider to think about a solution it will go wrong.
Otherwise it kinda interprets it like litterally meaning that you’re just the most unlucky person ever. While the intent I think is more to prepare for everything.
I can't find any reliable source that says that the original quote was "the client is always right in matter of taste".
@@MorderElg The one they're thinking of is technically Finagles Law.
But actually THAT is: Anything that can go wrong,go wrong. And in the most inconvenient way possible.
Which is dumb. I mean I could fall of that ladder and break my skull on pavement but why the hell would it go wrong as if it's 100% certain? @@NikkiTheOtter
My first management position I got told, “The customer is always right, unless they’re stupid or unreasonable. Then ask them to leave” this was at a dominos, and I’ve taken that to every job since.
One of my first jobs at a pizza place had a quote printed on all the staff shirts that said "Be nice or leave" and my boss stood by it. If a customer was mean and rude to the employees, they would be told to leave and not to come back.
What years did you work at Domino's? That was the company that in 2009-2010 nearly went out of business because their pizzas tasted like cardboard. Then they did a "I'm sorry" campaign where they went to their customers and told them they were right after all.
@@tomsko863 I think it was 2017- 2019
@swizzlyswallows8250 glad to hear at least some good came out of a domino's😅
I bet that made you wanna be a good worker for that place too! It’s almost like when you treat your employees like human beings they want to help you back!!! Whichever dominoes this was has my commends
One of my favorites is the quote where New Hampshire gets its state motto “Live free or die.” In the original quote, it’s followed by “Death is not the greatest of evils.”
My brother moved out there a few years ago, I thought the East would be nothing but cities and bureaucracy
I was so elated to see rolling hills of forest not a soul in sight, and then seeing the licence plates, was so nice, every time I hear about that state I get goosebumps
Hold strong little guy
That's similar to " Jack of all trades ", which actually is, a jack of al trades is a master of none, but more often better than a master of one.
Everyone knows that one chap
More often better if one doesn’t aim to be paid much.. but master of one usually means getting paid very well.. to then being able to retire early and still learn other things 😂
@@GrgAProductionmaster of 1 type of brick laying. That type of brick can no longer be used for blah blah blah. No job. No prospects. No other skills. Jack of all trades has better chances in the long run, basically.
I didn't. Must be no one then.@@matthewcooke3749
This one I feel mostly keeps to its original meaning.
The customer is always right; logically, this means they're not a customer if they're wrong.
🧐👌
True, this is known as the contrapositive in propositional logic. If A, then B = If not B, then not A
@@Konyad de Morgan's law has nothing to do with conditionals (if/then) lol
Sorry guys, I was wrong
@@zachcushing-murray2663 you could’ve worded that better, or maybe just landed on it a little for the layman to better understand it lol.
This reminds of "blood is thicker than water", which is a shortened version of "the blood of the Covenant is thicker than the water of the womb." The actual quote is meant to say that the family you choose is stronger than the family you don't, but the shortened version is twisted in such a way that it makes it seem like it is saying that family is stronger than friends.
I like the longer version, sad it was cut short that much to the point it makes no sense to my brain with the whole water thing
The "blood" in the original quote is referring to the blood that is spilled on a battlefield.
Never knew that, but always felt that truth.
The "full quote" is made up. The source is a book less than a hundred years old, written by a guy who basically went "it was revealed to me in a dream." The expression is centuries old and is quite direct.
@@brunocrnjak7858 okay. even if I'm wrong, I like that quote better. it may not be the original quote, but it is a quote, and one I feel is right.
“We shall never deny a guest even the most ridiculous request” - Eugene Krabs
I want a toilet so uncloggable i could flush a hummer, and toilet paper durable enough to tow it
I want the recipe.
That's Ridiculous and as a customer, I demand the saying be changed to include the words reasonable and ethical before the word request.
I hope to make me first million dollars some day.
... Eugene Krabs 👁️ lol
”Imitation is the sincerest form of flattery” is an other great example. It kinda gets a different meaning after cutting of the ”that mediocrity can pay to greatness” part.
Ooooh that's gonna be a VERY sassy follow up one day, thank you😂
My book was half now its half plus one
Huh.
I always thought the second part was "IDENTITY THEFT IS NOT A JOKE, JIM !".
That is Oscar Wilde's version not the original, just like "in matters of taste" isn't the original either
Sure. 🙄
My first boss told me " the customer is always right, up until they are wrong."
Well said. 😂👌🏼
My favourite one is
"Great minds think alike,"
"But fools seldom differ"
"Distance makes the heart grow fonder of those that are near at hand."
"The blood of the covenant is thicker than the water of the womb."
@@magicman9552The Christianized version is very recent. That is not the original just often touted as such by evangelists.
@@exnihiloadnihilum5094 Oh, what's the Christianized version? Blood is thicker than water?
@magicman9552 My bad if I assumed you were using the Christianized version as those that tout the version you stated often associate it with Jesus and the covenant. If you are referencing the ancient Roman blood oath roots that is different but its not written in that way. The version you stated didn't appear until the 1990's and is used by evangelists.
@@exnihiloadnihilum5094 Oh, I actually thought it was a reference to blood oaths, yeah.
Thats like when my wife says "i love you"
The full quote is "i love you, but ive been having an affair with my tennis instructor for the last 9 years. Im surprised you never noticed i dont even own a tennis racket"
You, sir, win the internets. You might have lost in life, but you won in the most important arena.😅😂😭😂😂
Lmfao
Hahahaha 😂
This is great
I did not know the rest of that phrase... but it makes perfect sense now...
.
Bitch
In germany we say :"customer is king" Imma lose my mind if I google it now and it shows me:"customers is king of design choice" or some shit like that.
what did google say?? im curious
😂😂😂
@@kevindavidguzmanramos2631let me know when he responds 😅
hahaha
I believe that quote originates from France.
And when you think about how they've historically treated their kings....
No joke. Came to this short with no expectations. . Left with valuable insight. Thanks! 🙏
I've always liked, "The customer is always right, unless they're wrong."
"I always win, until I don't." Not very helpful...
yea there is a term in japanese for more or less, "customer is god"
so I don't believe this video at all, pretty sure the quote is just that, 'customer is always right'
@@GreyGrimsimple google proves the video is right
@@GreyGrimplease learn how to navigate a search engine
@@thatnevelguy4466please learn to dive deeper than the first result lol, arrogant prick
Early bird gets the worm, but the late worm gets to live.
Is that your original one? Pretty good 😂🤙🏼
Early bird gets the worm but the second mouse gets the cheese.
The funny thing to me is that after this exchange the boss was probably like “right, well regardless, don’t ever argue with the customer.” 😂
Well yeah, the saying just represented the approach to customer service that the manager wanted. The phrase being misquoted doesn't mean his opinion would change.
@@fsociety6983 exactly
Woulda been better if you quoted him as saying irregardless. 😂
Well, there's still nothing to gain from arguing with the customer so he'd be right.
As my first manager said "only I can make the customer mad." The idea was if it's an idiot customer, he can take to heat from corporate for telling the customer off.
I've said this to every district manager I've ever had. They're never impressed.
😂😂😂
Are you an INTJ? That's the kind of thing I'd say😅
@@thenigerianprince70 Nobody cares about your myers briggs type. It's quack science and also the most boring shit to talk about 😂
Of course they weren't impressed, it didnt fit there narrative at the moment. You forgot that the manager is always right.
That's because they're extremely stupid
“The money is always right!” -Mr. Krabs 🦀
😂👌🏼
“Don’t worry, Money… Your money’s happiness is all that moneys.”
As a sales person, the customer is almost never right. You just need to make sure that they believe they are right.
When I worked at a parts store, I used to use "the customer is always right" in my own head when they were trying to buy something that the system said was wrong. Either they knew their stuff better than me, (and sometimes they did, and sometimes it was a modified vehicle that didn't use the stock component,) and other times... sure, bud. You're right. Go ahead and buy the thing I'm telling you is wrong. I'll see you in 3 hours after it doesn't fit. Hope you didn't break it or you're paying for them both.
@@musewolfmanI work at O’Reilly’s this one hit home 😂
Even in matters of taste?
@@MultiChrisjbthe quote about “customers alway right. In a matters of taste”
It meant if they like to by an ugly green jacket. You just say ok. And sell it to them. You don’t tell them oh it is horrendous.
But people just used the “customer is alway right” part to justify acting or just being a jerk or rude. I am glad to it started to shift. To Restuarant and business banning those types of customers. It is better for the business as a whole not to have toxic customers.
@@hoktang1 But he said they're always wrong. Maybe his store just sells crap.
Many moons ago, when i was 18, McDonald's put me into their management trainig course. The instructor had a very good point: "Sure, the customer is 'always right', but if they are being rude, or abusive, or teying to steal/con a free meal, then they are no longer a customer. We don't WANT them as a customer!" he went on with, "we are McDonald's, we have millions and millions of good, legitimate customers. We dont need customers that are rude and abusive!" It was quite luberating to hear that after years of putting up with the terrible "customers".
He also admitted that McDonalds targets children and we should pander to the children for that reason. Lol
I learned the same when I was 18 working at McDonalds. I'm 25 now and know that this mindset is so good to have. McDonalds is to this day the least stressful job I've had.
That does sound incredibly luberating.
Luberating! 😂 If you work for McDonald's you need to get used to luberating often. 😂😅😊
@@vincentbarnett4222 Thats funny, I had no idea what you were talking about, but I get it now! I'm not even going to edit it out lol
I have been the victim of some hilarious fat-finger mistakes, but "luberating" in the context of McDonalds is pretty funny.
Sticks and stone will break my bones but words will never hurt me, stones and sticks break only skin while words are ghosts that haunt me
incorrect
That's some stupid song lyrics that just show weakness.
Words are spells we cast on ourselves and others. It’s not part of the quote but it’s real.
Sounds like some loser woke rehash of the original. Since the numpties now get offended by everything and have used the govt to turn "words into violence" in order to reinforce their dystopian censoring policies.
Same thing with "Good artists copy, great artists steal", which everyone completely misunderstands.
Good artists copy, great artists steal
What the real meaning?
@@shreyanshpranshuchauhan5991i dont remmeber the exact quote but i do remember it actually meaning that the best artists invent, while great artists steal from the best.
Edit: im wrong, the quote means the best artists revolutionize upon others ideas so that they make it their own. Good artists imitate their styles but do not revolutionize so the style does not become distinctly “theirs”
@@alpha_9997 cool thanks
@LeFreshmeat 3 months ago
Same thing with "Good artists copy, great artists steal", which everyone completely misunderstands.
“Curiosity killed the cat/ but the satisfaction brought it back.” Completely changes the meaning
The second half was added later and isn't part of the original quote
@hansmikesen6355 doesn't make it any less true, at least im my experience.
That's not always true and not why the original quote was made...
That just makes me question what type of cat we're talking about
@@ceekay05 got any citations for that claim or you talking shit? am leaning to the latter.
Plot twist: Guy in the hi-vis was actually a customer and there was no need to check the quote, because the customer is always right.
...in matters of taste.
Luckily my first job, first day, I was told by the boss man "If the customer were always right, they would ask for all the money in the register"
Made it clear what customer service means.
"the armed robber is always right"
Comment of the month.
You're capping, ain't no way there's a manager this understanding towards his worker who decides to speak up
They do exist, and with the new generations' absolute refusal to put up with bullshit, it's only a matter of time till the jackass managers age out permanently 😂
Facts tho
@CertifiedDCProprobably the USA, they practically have 3rd world labor laws over there
Fun story, this factory I worked at once had an annual chilli cook-off. To make a long story short, the owner won first and second place, being the only person to make two entries. He then went into a long-winded speech about the fun of the event and comradery and fairness. I cut him off about halfway with some applause, and a "Whoo! Good speech!" It got dead silent for a bit, one of the most awkward things I've ever done but it was so worth it! I don't think that silver spoon douche had the first clue about rubbing elbows with the working class.
@@hannanah8036 Most managers in the US are fine. You just have a delusional view of US labor laws.
Sure, it's behind Europe in a lot of ways but I guarantee you'd still choose to work in the US over any actual third-world country.
The customer is always right.. expect when they're wrong.
Another commonly misused quote is "a few bad apples". A lot of people use that as a defense that something's not completely terrible because it's "just a few bad apples." The full quote is "a few bad applies spoils the bunch" which is the exact opposite - a few bad elements do ruin the whole, and also true: overripe apples release an organic ripening compound which makes nearby apples ripen quicker than they would otherwise, meaning that if you have one overripe apple, very soon all your apples are going to spoil (and much faster if there were no bad apples to begin with)
No wonder my apples went bad so fast. Only had one in their that was going bad when I got it, literally the next day another started too go bad as well.
The only downside to this when using it to describe people is that we arbitrarily assign shitty individuals to groups in order to justify hating said group, when you should be treating shitty people as individuals.
With that one I always assumed the original meaning. How many people did I misinterpret 😅
@@l.e.e8349I agree. The saying isn't as universal as some would expect it to be. Not everything is immediately ruined by the presence of a few bad elements.
Yes, but people aren't apples, we don't commit genocide because some people of a particular race committed some horrible crimes, if we did that, humanity would be extinct except for the North Sentinelese Islanders
This reminded me that I really just want huge posters of "unabridged sayings" put up everywhere. Honsetly for the benefit of EVERYONE'S mental health.
No friend, for the benefit of humanity
I would buy that poster
I also want that.
First search results give Sylvia Plath quotes and they're bangers
"The customer is always right" was first printed in Sept 1905, on the Boston Daily Globe, while "The customer is always right in the matters of taste" was a quote by Harry Gordon Selfridge, in 1909.
The term “pull yourself up by your bootstraps” originally meant attempting to do doing an impossible task/fool’s errand.
@cobrajr188 honestly, that makes sense. It IS impossible to pull yourself up by your bootstraps.
I've heard that it was a Coal Miners quote basically meaning "put ur boots on & get to work" because they generally had to keep their clothes outside/ on a porch since they'd get soo dirty & last things they'd put on before the sun rose was their boots
@@brittanys1203 that may have been where the switch in meaning happened.
I think it also comes from the Münchhausen stories. The Baron of Münchhausen is a fictional character that does ridiculously impossible things in his short stories, like riding a cannonball. In one story, he pulls himself and his horse out of a swamp by pulling up either his bootstraps or his own hair, depending on the version of the story.
If any of you die, walk it off - _Captain America_
PSA: Most if not all of the “complete quotes” you’ll see in the comments of this video are not the original quotes that have been “cut down” but rather are additions made in response to quotes. They often do carry better messages and are more applicable to modern life and sensibilities, so it’s perfectly acceptable to use them instead of the originals, but don’t go around telling people they’re the “full, original quotes,” because they aren’t.
That includes the one shown in the video.
No, the full quotes are the originals, as they were insightful and witty and became popular. People shortened the sayings when referencing them because the sayings were so well known that the other person would easily know and fill in the rest.
But, over time (like the last 100 years), that has changed -- people just started accepting the shortened sayings at face value.
For instance, people now days say "queer as folk" instead of "There's nowt so queer as folk", which basically still means the same thing, but most people don't realize that the term is a shortened version of a full saying.
But, as pointed out here, and in many comments, without knowing the full saying, just saying the truncated version of the saying (without the full saying being known or implied) can drastically alter the meaning -- often to total opposite of what is intended.
@@LowR-HighK that’s just straight up not true for the vast majority of cases. I’m sure there are a handful of saying here and there that were longer and were truncated, but for almost all of the very popularly quoted ones like blood is thicker than water, curiosity killed the cat, etc. the shorter version is the original. This isn’t an opinion nor is it up for debate, just Google it and you’ll see that in the vast majority of cases the first recorded usage of the shorter version almost always predates the longer versions.
Yes, they are right, and you are wrong.
@@Vgamer311I recommend everyone to follow this person's advice so you can see proof that they are wrong
“The customer may not always be right, but they get what they want.” Literally the motto I was taught as a manager. So god damn frustrating.
It's because you never know who someone really is, what they are going through, or how much power and influence they truly posses.
@@YaNeK92 honestly, doesn’t make anything right. The amount of literal children I’ve had work for me that have cried because a customer was mean to them is disgusting. It’s happened to me many times throughout working food service. And I, as a manager, should be able to turn away a customer and have my company back my decision. It’s crazy that I have to stand there and listen to a customer call a 16 year old names and still have to serve him and be polite. Entitled people, especially old entitled people, don’t deserve service if they will not respect it.
Edit: and my store alone made 6 million dollars in profit that year. Out of almost 100 locations. They can afford one customer. I understand a mom and pop shop tolerating bullshit but not a company that makes billions a year and barely pays their employees enough to pay rent AND get groceries.
I've told quite a few of my customers to remember the customer is always wrong which is why they need me
"You cannot pick yourself up by your bootstraps. Join the Union Where we will pick eachother up"
Conservative politics is weaponised incompetence against the working class
Is the union hitting on me?
@xaius4348
I wish, but nah it's just another quote that has been shortened so many times that it now has the opposite and impossible meaning of the original
@@druid_zephyrusis it really or is it again a tumbler one where they claimed that but in truth it's is wrong?
@@lulu111_the_cool the only Tumblr I am any part of is P.M. Seymour's compilations on CZcams.
I just have a personal vendetta against shortened quotes that now have new meanings, especially when they are espoused by those that benefit from the new meaning.
There are a bunch I know and state at every possible opportunity.
-"A jack of all trades is a master on none"-
"A jack of all trades is a master of none but often times is better than a master of one"
give that man a raise
“Good fences make good neighbors,” was said by the character whose view was opposing the author’s (Frost’s) point of view in the poem.
NO! Actually, the latter part of “in matters of taste” was added in later on. The sentiment is truly better with the addition; but it is good to know that the full original quote was indeed “the customer is always right”
this is what i could find on google aswell
@jackklbk8098 congrats you can use Google. This person posted the helpful thing on the video to stop that. It's legit the opposite of people asking questions ìn the comments, which is usually when I see responses like yours. Pick a lane or just leave people alone.
The customer is almost always wrong
@realtalk4994 I wouldn't say that. At the very least, it depends. Almost all business transactions are meeting halfway. Sometimes you as the person offering a service are missing a peice on how to deliver it just like a customer could be missing a peice of understanding you as the "professional" have. There's no need to be toxic and say either is right or wrong, that's not constructive.
At this point I don't even care anymore who said what and why. This was a bad slogan from the beginning. some overenthusiastic salesman probably wanted to make a quick buck and screwed everyone else dealing with customers for the next 150 years. 😅
it was altered to that, it was originally meant how we all use it today, harry selfridge read it in the boston globe (quote attributed to marshall field) and added in matters of taste.
A Sears publication from 1905 states that its employees were instructed "to satisfy the customer regardless of whether the customer is right or wrong"
A jack of all trades, a master of none, but often times better than a master of one.
That's not the real quote, it was made up by lazy people to justify not committing to learning anything fully.
@@alex52043 "Jack of all trades" was coined in 1592 and it's purpose was that of a flattery. More than a 100 years later in 18th century "master of none" was added, twisting the meaning into that of an insult. Then even later, in 21st century, the second couplet "still better than master of one" was added to be more in line with the original meaning. In my humble opinion justifiably so.
So if you claim this is not a real quote then obviously by your logic "master of none" is not a real quote either since it was added later, and is not in line with the original meaning.
They are all real quotes, and there's no reason to insult people who popularized any of them. If they get popular, that just means people like them the way they are.
@@LostOnceLefthanded You're assuming it was a compliment. It's just as likely to imply disloyalty since you had to join a guild to learn a trade back then.
@@alex52043 I'm not assuming. It's not an assumption just like the rest of my comment isn't. I'd say the one assuming things here would be you.
@@LostOnceLefthanded Unless you were alive back then to know the context of the phrase then you are assuming.
"a few bad apples
... Spoil the whole bunch!!!"
This.
And every time there's a bad cop in the US and someone says about "It's a few bad apples" and it's like yeah, that's the problem. You've got more than just a few bad apples. And they have definitely spoiled the bunch.
@Willothemask I've finished this route for people who defend cops who full on do illegal stuff and they continue to argue the same point over and over lol
The only time I've heard a few bad apples without the last part is when people are implying the last part.
⬛
As someone who once worked in retail department, I often telling my self "Customer have the right but not always right" but I like this quote as well.
In my last workplace the mantra was "the customer has always the right to an opinion"
I mean, they're spending the money (or not) so that's a weird way to think about it.
@@microcolonelwhat is weird?? Honest question.
Personally I kinda glad it is starting to shift to business and restaurants banning rude and toxic customers. Regardless of how much money they spend. For the business as a whole it is much better to get rid of toxic customers. In doing so your turnover is going to be lower. It is easier to keep happy employees then to train new employees.
@@hoktang1 My guy, you're just imagining entirely unrelated things and getting upset about that.
The customer is always right =/= abusive customers are a-ok.
Worked for a Men’s health place for ED and Testosterone issues. One of our favorite quotes for the guys that would get pissy about the cost of the treatment (which was at a fairer cost than anyone else around us) was “well sir, it isn’t my dick that’s broken.”
A lot of these comments refere to the longer versions of quotes as being the "original" ones, but a quick search online shows that the short versions we use are, usually, older versions of the saying than the extended ones.
The temptation to say "well actually" is a powerful motivator in humans so people love to be able to correct someone else's version of the saying. Actually checking the sayings to see what was the original is not a powerful motivator in humans though, unfortunately.
And that basically everyone is wrong, just like OP.
Of the six real quotes mentioned in comments above this one, four of them are correct: "where ignorance is bliss tis folly to be wise", "jack of all trades, master of none", "a few bad apples spoil the bunch", and "pull yourself up by your bootstraps". Two of them are incorrect: "great minds think alike but fools rarely differ", and "curiosity killed the cat but satisfaction brought it back".
Four out of six isn't that bad.
@@kapitankapital6580 in the 2 wrong versions they contain but, implying anything said after but is answering to the original statement, reinforcing that they are not original
@@cptcurdlessdf1201 my thought exactly. It's a bit of a giveaway
“A jack of all trades is a master of none, but often times better than a master of one.”
"The customer is always right, because i can charge them double when i have to fix it." is the proper version of the quote.
Never heard the the whole phrase until today, but I learned about this from my grandmother that use to own an antique store. She would be like they welcome to buy whatever they want, but they are not always right.
Because I couldnt' tell you how many times someone would come in and try to scam her or barter her down. My grandmother would pull out books show them what it was, how much it was worth, and then explain more if needed why they were wrong.
Some would get pissy and leave, and the she would turn around and sell the item so someone else, might even take some off the price if she were still making a profit, and no problems. She'd wrap it, box it up if needed or wanted and the customer left happy. Many of those same customers would return.
Except they're spreading an urban legend here. Closer to the truth would be to say the phrase meant that you shouldn't insult or contradict the customer, even when not dealing with matters of taste. That doesn't mean you should do whatever they want, just don't be a jerk about it.
Uhm, that's literally discrimination (selective favoring) 😅 Good job. 😅
I always heard it as "the customer is always right in *terms* of taste." But same thing
Crazy that homelander's so informed about worker's rights
Oh so, it's another curiosity killed the cat situation.
The full quote is "Curiously killed the cat, but satisfaction brought it back."
A lot of people don't know that.
I only learned this accidentally 2 days ago when reading a Batman comic. Catwoman said the second half, which I thought was a clever response.
Also brilliant - thank you. I feel like I was raised on a book with half the pages torn out!
@@daddy_1453was it the long halloween?
I knew this
The full version isn't the original. It's originally, "care killed the cat."
Thank you for that, you saved millions of retail employees from being forced to put up with bullshit.
How?
it also means that if you get customers asking for a thing regularly then you should look into stocking that thing.
a grocery store did that actually for me in regards of a certain type of chocolate. Yes, Im addicted to chocolate,. No im not fat and i don't have diabetes! I even got out of the way and told the owner, when I moved, so he can adjust his orders again to normal quantities.
@@catman64k no one was questioning if you have diabetes because you like a certain type of chocolate lol
@@a_puntato29bro, he's not fat, please stop body shaming him.
He just LOVES chocolate, what don't you understand?!
@@Silence-and-Violence Triggered? Overreacting? Making stuff up? Offended on behalf? Grow up!!! Seek treatment!!!
@@fabiogasperini5868 I'm assuming English is not your first language and that you're not from America?
“Jack of all trades master of none, though oftentimes better than master of one.”
"Jack of all trades, Master of none...."
"Jack of all trades is a master of none, but oftentimes better than a master of one"
Yes. I always felt deficient until I heard the full saying.
I think generations of people needed to know this full quote. Thank you so much!
This full quote is fake, look up the origin
learned something new at 45, thanks!
The phrase “Le client n’a jamais tort,” translating to “The customer is never wrong,” was attributed to César Ritz, highlighting his dedication to exceptional service in his hotels and restaurants. This sentiment, similar in spirit, emphasizes treating customer complaints with utmost seriousness, irrespective of the complaint’s nature.
Granted, at a place like The Ritz, if somebody's being upcharged so much for a luxury experience, a few bottles of complementary $200 wine are a drop in the bucket to keep a customer.
Wasn't this guy also the reason for the phrase 'putting on the Ritz' being coined?
..in matter of taste
@@atomosstampede No, not the original saying.
sometimes they don't cut the quote, but just bastardize it entirely. "pull yourself up by your bootstraps" is not meant to be taken seriously - it's pointing out that it is not possible to lift yourself off the ground, even if you try to lift up your own feet. it's directly satirizing the people who use it the most - people who ask the impossible of you and then blame you that it's impossible.
ironic but these kinds of people never get sarcasm, like ever
Its amazing how common sayings often end up being used for almost the opposite of their initial meaning. Like pulling yourself up by the bootstraps.
A jack of all trades, is a master of none, but oftentimes better than a master of one. 😊
This viral explanation of a Jack of all trades is misinformation and is not the original quote. english.stackexchange.com/questions/408782/is-jack-of-all-trades-master-of-none-really-just-a-part-of-a-longer-proverb#508907
That actually makes so much more sense.
so many quotes are taken in the opposite way
A good paying customer is always right
Jack of all trades, is my fav cut short quote
By taste, they also mean that if there is demand for something, you should offer it even if you don't like it. For example, you might hate Hawaiian pizza, but if your customers ask for it, you should sell it.
"Jack of all trades, master of none, Is oftentimes better than a master of one."
Can't seem to find a source to back this, but did find one that said "whether they are right or wrong, the customer is always right"
Harry Gordon Selfridge Sr. Published a book in 1918 where that and a few other quotes were coined called "the romance of commerce". Though there are plenty of potential foreign sayings that mean basically the same as the first half from the Japanese "the customer is god" to a hotelier in France "the customer is king" which was for resturaunt specifically if something was wrong they would remove and replace no questions asked. From previous mid to late 1800's
"The customer is always right." - Marshall Field, 1905.
"The customer is never wrong." - Cesar Ritz, 1908.
"The customer is always right in matters of taste." - Harry Gordon Selfridge, 1909. Selfridge actually worked for Marshal Field for over twenty years.
There were a couple others who had versions of this statement including John Wanamaker who said, "When a customer enters my store, forget me. He is king.”
@@Equitine"The Romance of Commerce" does not contain this phrase. It doesn't even contain the words "the customer" next to each other.
You can't find a source on it because it isn't the original. People have a bias to assume the original must have been the one they agree with.
You are correct, this is viral misinformation
Most people don't even get the first part right, the customer is always right, you're not a customer until you spend money
Jack of all trades master of none… but oftentimes better than a master of one
I have always questioned the wisdom of asserting that the customer is always right, when in fact that never seems to be the case. Completing the quote makes it make sense.
Fun fact, this probably isn't actually the full quote. There's no real evidence that this was ever the phrase and the guy who first used the actual phrase (Harry Gordon Selfridge) very much meant it in the way that people use it today.
@@fsociety6983 Perhaps Mr. Selfridge made an incomplete saying, and whoever tacked on, "in matters of taste," finished the saying to make it actual words of wisdom.
It’s not meant to be literal and never has been. It’s obvious that it’s about making the customer feel valued, not about their subjective perspective being literally correct. It’s basic sales to manipulate a person into feeling like they’ve won a situation even when they didn’t get exactly what they wanted
"We only know what 10% of our brain does" turned to "we only use 10% of our brains"
Retail companies and management will always be way more abusive to their employees than customers ever will. And if youre skeptical of this then you havent been hit by the train of abuse yet, youre blind to it because they gaslight the heck out of their staff or youve never worked in retail.
Unfortunately you're right. Hell, the abuse by customers is usually CAUSED by corporate/management.
The worst abuse against a worker is directly conflicting rules. Retail does this all the time.
"Always stop what you're doing to help the customer. Walk them to what they ask for. Who aren't you done with that task you had to keep walking away from?"
Or the worst:
Management: going Forward, this is our policy. Follow it or it could mean your job.
Customer who isn't aware of the policy change: so I need you to do this thing
Retail worker: sorry. I know we used to do that, but the policy recently changed and that things can get me fired now.
Customer: really? Let me talk to the manager.
Manager: sure we'll do this thing I just threatened my workers job if he does it.
Customer: (leaves thinking that there was no policy change, and the worker is a liar, surely to return and repeat)
Manager: wHy DiDnT yOu HeLp ThE cUsToMeR?
Worker: you JUST held a meeting to tell us that doing that exact thing can get us fired.
Manager: dOnT hIdE bEhInD pOlIcY!
Yeah, this happens. The end result is that several visits in, the customer still has no reason to believe that the policy has actually changed, and is coming ready for battle. The worker is in a demotivating situation where their best course of action is to keep their head down while applying for a different job. And the manager has no idea that they are the problem.
I wish this was more talked about, possibly in the public indoctrination camps that they call schools. But positions of power are rife with cluster b personality disorders... Iykyk
@@allibrown9068schools do talk about this, regularly. I had entire courses on this kind of stuff from grade 1 to 8.
It's media where you really want to be. All the shows showing people following rules and winning, when the rules are there to make you lose
In reality, half of the time you would say this you would be fired
On many, *many* occasions, I've had full blown cursing matches with A-hole customers in front of other customers and haven't been fired. I've kicked many people out and even had some arrested for trespassing when they refuse to leave. One time I asked the company owner if I had to be polite when kicking people out and he said, "No."
This is a customer service job. 😅
Just like "Honesty is the best policy, If right thing to do".
That's what I loved about my old job, i won't say where but the service training we got goes something like this "the customer is always right... In their mind." Then goes on to explain how the customer is often wrong about things. And how to guide them to the right conclusion without seeming like we are correcting them, preferably even so they think they were infact right and their conclusion was their own. 😂😂 They valued employees and the opinion of the employees far more than the customer, and we had the right to kick out anyone that was rude, condescending or in any other way behaving like a asshole. Manager always had our back with that too
Thank you for this. There is no way customers can be right all the time.
Greatest video on CZcams today.
What people are forgetting is that "the boss is always right", meaning that if your boss says that the customer is always right, then the customer is always right.
I'm going to remember this for work in an hour 😂
Need more likes right here.
I learned this today,
Thank you❤
I've been correcting this phrase for over 25 years and it still surprises me how many people have never heard the proper phrase
Jack of all trades, master of none, but often better than a master of one.
Has everyone else wished that this delicious-looking dude who's hilarious was their best friend or is it just me
They didn't cut it in half, the second half was added to change the meaning of the original quote in recent times.
Correct!!
I worked in a Customer Service intense industry, and our saying was, “The Customer is not always right, but they need to think they are.”
I usually say the customer is always right when they choose to ignore my professional advice/opinion.
This should be a public service announcement.
Well, it’s not true, but the sentiment is fine enough
Ive always thought of it as if there are enough customers complaining or raving about something then it's something that should be looked into. Basic supply and demand. Many owners tend to be so caught up in their own bs that they miss what actually sells.
Actually, I remade this quote to my own liking, however management didn't agree,
"The customer is always right ... and if the customer thinks I'm about to come over this counter at them, then that customer is absolutely right!!!"
I remade it too, to "the customer is always right, but the customer never knows what he wants" (in reference to gamers always wanting a buff or nerf to -- they're often right in generalities, but very seldom right in the specifics), but I like your version better.
@@mage3690 Lol, get a real job so you don't have to associate work related things to video games
@@fsociety6983 I have a "real job". I fucking hate my "real job," it's why I play videogames and go to college. The other example I was going to give was that the customer doesn't know what he wants, but he will 1000% tell you to move that stud 2 inches over for no reason so he can feel like he's "helping". You see, my "real job" is carpentry. But I thought that would be less relatable to a wider audience, so I stuck to the videogame analogy. Also, I try not to think about my "real job" when I'm off the clock.
I liked my first gm's quote more, "the customer isn't always right, but it's our job to make them feel like they are."
Every time I hear that saying I always complete it. I've been doing it for 13 years now.
This feels like a genuine Australian business meeting 🤣