- 59
- 187 535
Aged Care Answers by CDCS
Australia
Registrace 28. 10. 2014
We help aged care providers meet compliance through education and resources. Culturally Directed Care Solutions is a team of experienced professionals dedicated to making a difference in the aged care sector. We support both residential and community care providers, and specialise in helping rural and remote services and organisations working with people from culturally diverse backgrounds.
We provide you with knowledge and skills so you can positively impact on the lives of vulnerable people, let's make a difference together!
If you want to know more about what we do and who we are check us out at www.cdcs.com.au
We know many aged care providers are struggling to remain compliant against a backdrop of industry and legislative change. If you need affordable and relevant resources that help you provide quality care and take the headache out of your next quality review audit, then check out how we can help at cdcs.com.au
We provide you with knowledge and skills so you can positively impact on the lives of vulnerable people, let's make a difference together!
If you want to know more about what we do and who we are check us out at www.cdcs.com.au
We know many aged care providers are struggling to remain compliant against a backdrop of industry and legislative change. If you need affordable and relevant resources that help you provide quality care and take the headache out of your next quality review audit, then check out how we can help at cdcs.com.au
Who are Your Vulnerable Clients?
It is a requirement for all Home Care Providers to create and maintain a list of vulnerable clients, those who are particularly at risk should there be an adverse event personally or through a natural disaster or at times of climate events. If you know who these people are you are better able to plan or action a response to minimise risk to them.
Once you have this list it should be reviewed and updated regularly by case managers in your organisation. If you are seeking further support in practical aged care case management techniques or want to improve your skills check out our upcoming workshops on our website: cdcs.com.au/case-management-workshop/
or contact us at info@cdcs.com.au to discuss your organisation's training or other needs including mock audits, mentoring or resources.
Once you have this list it should be reviewed and updated regularly by case managers in your organisation. If you are seeking further support in practical aged care case management techniques or want to improve your skills check out our upcoming workshops on our website: cdcs.com.au/case-management-workshop/
or contact us at info@cdcs.com.au to discuss your organisation's training or other needs including mock audits, mentoring or resources.
zhlédnutí: 272
Video
Client Assessments - The Benefits of Conversational Assessment
zhlédnutí 509Před 4 měsíci
Getting the assessment process right. By taking a conversational assessment approach when speaking to the person you can uncover more information about the person's needs, their background, preferences etc. If you are seeking more information on practical aged care case management techniques or want to improve your skills check out our upcoming workshops on our website: cdcs.com.au/case-managem...
Care Plan Reviews & Responding to Changes | Working in Aged Care #15
zhlédnutí 182Před 5 měsíci
Small changes in a person can indicate they may need extra services, changes to how their help is delivered or a referral. Looking for tailored training and resources for your aged care staff? Contact us to have a chat about how we can help: cdcs.com.au/contact-us/ This video was developed as a collaboration between CDCS, the East Arnhem Regional Council (EARC) aged care staff and management, a...
Understanding the Service Plan | Working in Aged Care #14
zhlédnutí 139Před 5 měsíci
A service plan outlines what support a person gets, when and how it is delivered and why staff need to follow the plan. Looking for tailored training and resources for your aged care staff? Contact us to have a chat about how we can help: cdcs.com.au/contact-us/ This video was developed as a collaboration between CDCS, the East Arnhem Regional Council (EARC) aged care staff and management, and ...
Understanding the Intake And Assessment Process | Working in Aged Care #13
zhlédnutí 155Před 5 měsíci
This video explores one of the ways that older people may access aged care services and the processes that are involved. Looking for tailored training and resources for your aged care staff? Contact us to have a chat about how we can help: cdcs.com.au/contact-us/ This video was developed as a collaboration between CDCS, the East Arnhem Regional Council (EARC) aged care staff and management, and...
Recognising and Managing Complaints And Feedback | Working in Aged Care #12
zhlédnutí 169Před 5 měsíci
Learning how to handle feedback and complaints and why managing these is important to quality care. Looking for tailored training and resources for your aged care staff? Contact us to have a chat about how we can help: cdcs.com.au/contact-us/ This video was developed as a collaboration between CDCS, the East Arnhem Regional Council (EARC) aged care staff and management, and iTalk Studios. It wa...
Neglect in a Home Care Setting | Working in Aged Care #11
zhlédnutí 195Před 5 měsíci
Neglect is a form of elder abuse. Elder abuse is defined as any act within a relationship of trust that harms an older person. Looking for tailored training and resources for your aged care staff? Contact us to have a chat about how we can help: cdcs.com.au/contact-us/ This video was developed as a collaboration between CDCS, the East Arnhem Regional Council (EARC) aged care staff and managemen...
Supporting Dignity Of Risk | Working in Aged Care #10
zhlédnutí 198Před 5 měsíci
Dignity of risk is another way of saying that a person has the right to live the life they choose, even if those choices may involve some risk. Looking for tailored training and resources for your aged care staff? Contact us to have a chat about how we can help: cdcs.com.au/contact-us/ This video was developed as a collaboration between CDCS, the East Arnhem Regional Council (EARC) aged care st...
Understanding Your Duty Of Care | Working in Aged Care #9
zhlédnutí 292Před 5 měsíci
Understanding the concept and ensuring your actions or inactions do not result in harm or injury to the person receiving care. Looking for tailored training and resources for your aged care staff? Contact us to have a chat about how we can help: cdcs.com.au/contact-us/ This video was developed as a collaboration between CDCS, the East Arnhem Regional Council (EARC) aged care staff and managemen...
Know Your Scope Of Practice | Working in Aged Care #8
zhlédnutí 200Před 5 měsíci
Common areas where care staff might be inadvertently working outside their scope of practice simply because they want to help a client. Looking for tailored training and resources for your aged care staff? Contact us to have a chat about how we can help: cdcs.com.au/contact-us/ This video was developed as a collaboration between CDCS, the East Arnhem Regional Council (EARC) aged care staff and ...
Supporting Wellness And Reablement | Working in Aged Care #7
zhlédnutí 130Před 5 měsíci
Wellness and reablement are essential concepts that are embedded in the Australian aged care model. Looking for tailored training and resources for your aged care staff? Contact us to have a chat about how we can help: cdcs.com.au/contact-us/ This video was developed as a collaboration between CDCS, the East Arnhem Regional Council (EARC) aged care staff and management, and iTalk Studios. It wa...
Maintaining Privacy And Confidentiality | Working in Aged Care #6
zhlédnutí 164Před 5 měsíci
Protecting the private and sensitive information held by the organisation on people receiving care. Looking for tailored training and resources for your aged care staff? Contact us to have a chat about how we can help: cdcs.com.au/contact-us/ This video was developed as a collaboration between CDCS, the East Arnhem Regional Council (EARC) aged care staff and management, and iTalk Studios. It wa...
Risk Awareness And Incident Response (remote setting) | Working in Aged Care #5
zhlédnutí 109Před 5 měsíci
Understand what to look out for and how to respond appropriately if something does escalate into an incident. Looking for tailored training and resources for your aged care staff? Contact us to have a chat about how we can help: cdcs.com.au/contact-us/ This video was developed as a collaboration between CDCS, the East Arnhem Regional Council (EARC) aged care staff and management, and iTalk Stud...
Staying Safe Around Dogs (remote context) | Working in Aged Care #4
zhlédnutí 66Před 5 měsíci
How to keep yourself safe when clients keep dogs who may be aggressive. Looking for tailored training and resources for your aged care staff? Contact us to have a chat about how we can help: cdcs.com.au/contact-us/ This video was developed as a collaboration between CDCS, the East Arnhem Regional Council (EARC) aged care staff and management, and iTalk Studios. It was funded by the Australian G...
Understanding Infection Control, including Vaccination in Aged Care | Working in Aged Care #3
zhlédnutí 121Před 5 měsíci
Understanding how you contribute to infection control in the aged care workplace. Looking for tailored training and resources for your aged care staff? Contact us to have a chat about how we can help: cdcs.com.au/contact-us/ This video was developed as a collaboration between CDCS, the East Arnhem Regional Council (EARC) aged care staff and management, and iTalk Studios. It was funded by the Au...
Safe Handling Of Chemicals in Aged Care | Working in Aged Care #2
zhlédnutí 129Před 5 měsíci
Safe Handling Of Chemicals in Aged Care | Working in Aged Care #2
Wearing Personal Protective Equipment (PPE) in Home Care | Working in Aged Care #1
zhlédnutí 264Před 5 měsíci
Wearing Personal Protective Equipment (PPE) in Home Care | Working in Aged Care #1
What to Expect on your First Day At Work | Intro to Working in Aged Care
zhlédnutí 187Před 5 měsíci
What to Expect on your First Day At Work | Intro to Working in Aged Care
What To Expect In The Interview | Intro to Working in Aged Care
zhlédnutí 118Před 5 měsíci
What To Expect In The Interview | Intro to Working in Aged Care
Do You Want to Work in Aged Care? | Intro to Working in Aged Care
zhlédnutí 203Před 5 měsíci
Do You Want to Work in Aged Care? | Intro to Working in Aged Care
Responding to and Reporting on Missing Clients (SIRS)
zhlédnutí 442Před rokem
Responding to and Reporting on Missing Clients (SIRS)
Incidents that MUST be reported - SIRS in Home Care
zhlédnutí 2,1KPřed rokem
Incidents that MUST be reported - SIRS in Home Care
Recognising deterioration in older people
zhlédnutí 1,7KPřed rokem
Recognising deterioration in older people
Protecting Sensitive Client Information - Cyber Security in Aged Care
zhlédnutí 270Před rokem
Protecting Sensitive Client Information - Cyber Security in Aged Care
Neglect in Aged Care: What you can do about it
zhlédnutí 834Před 2 lety
Neglect in Aged Care: What you can do about it
Social Support Individual - Aged Care Service Types in Australia
zhlédnutí 1,5KPřed 2 lety
Social Support Individual - Aged Care Service Types in Australia
Transport Services - Aged Care Service Types in Australia
zhlédnutí 1KPřed 2 lety
Transport Services - Aged Care Service Types in Australia
Meals on Wheels - Aged Care Service Types in Australia
zhlédnutí 1,9KPřed 2 lety
Meals on Wheels - Aged Care Service Types in Australia
Domestic Assistance - Aged Care Service Types in Australia
zhlédnutí 4,2KPřed 2 lety
Domestic Assistance - Aged Care Service Types in Australia
THANK YOU VERY MUCH . Most clear video I have seeing,
You are welcome!
Thank you so much
You're most welcome
Thank you so much
Thank you so much these insights so helpful thank again 😊
Glad you like them!
really informative and helpful. thank you.
Thank you, well explained
Glad it was helpful!
Thank you
Can you please make vedios for the new nurses like me about what are we need do after if :- 1) SIRS paper work 2) and after death paper work 3) admission paper work Plese
Thanks for the suggestions I'll look into that, I assume this is for residential care?
ahaa~ that's duty of care! now I know :)
Amazing and helpful videos ❤ thank you so much for sharing
Very useful videos thanks million times
❤
Thanks for the explanation
yes, thank you for this video, very good and helpfull. However, I would like to have more topics explained. It is clear to me, and very reasonable that if the consumer forgets a services provider is coming, still has to get charged. But I found insensible that if somebody like my very sick husband has suddenly get rush to hospital URGENTLY, in an emergency fashion, like it happened more than once, and I as a carer advice ASAP he is hospitalised, still get charged for services that are not delivered, because it wasnot cancelled 24 hrs. before. But 24 hrs before my husband was ok... during the day he started to get worse and then, i ended up that I have to call the ambulance. We dont have a crystal ball to know what could happen or will happen hours after. With such a bad luck that it always had hapenned like this, emergencies, urgencies, when a Services Worker is coming, or a subcontractor is coming...something that is not the case every single day, he doesnt have services everyday. And then, when he needs a TENS machine to calm his pain, recommended by his GP, since due to his heart issues and bad and chronic kidney function he can take medicines for that pain, he was told that the HCP doesnt cover that kind of thing, that is an exclusion... but it covers a robot vaccum,a computer, etc.... So, in my husband case, the money goes in "late cancellation fees" full price, paying people that didnt do anything, and not in what the old sick consumer needs for his health and wellbeing... I dont understand this system. Thank you very much 🙂
Definitely interested in a video about what you can't use funding for. Eg some providers will 'allow' spending on specialised shoes or continence wear, others won't. Great 'disappointment' or dissatisfaction often comes from Clients who have unrealistic expectations. Thanks for the great HCP run-down. I'm going to recommend to others.
Thanks for your feedback Martina, I will follow this up with a further video and yes I've been hearing some of the complaints from clients and I believe a lot of it comes from a lack of clear communication on how a package can be used.
YEAH WHAT A JOKE...I TOOK OVER A PLACE WHERE YOUR CARE WAY SUPPOSED TO HAVE BEEN DONE.. THE FILTH WAS SICKING...YET PEOPLE GOT PAYED...TELL THE TRUTH...
Thanks for your comment. It is very disappointing when you come across situations like that - hopefully we can clean up the industry and get rid of bad operators.
Why does the system put the burden on the client to write the notes.? Perhaps there should be a register the worker can sign off.
There's no requirement for the client to write notes, however the care staff and case managers should keep up to date notes on the care and services delivered to the person to help with continuity of care and as evidence they are addressing the person's needs. Sorry if I confused the issue in the video.
Social support services are help ful for consumers
great videos, great for training!
Thank you so much for these insights
No problem, please be aware that ACFI is no longer used in residential care and was replaced with AN-ACC in Oct 2022. We will update this video soon.
I don't know those bands, but I did listen to Elvis Presley
I feel guilty for telling people not to call me honey sweety, and etc. The other person can turn offensive. I do believe my words fall on death ears. And I feel I have been in an argument because of their offensive reaction. I guess since I can't stop it, and I never will, my best solution for me, is bite my tongue and take the high road.
It is difficult sometimes. I was recently in the UK and in an area where it was common for the locals to call you duck or ducky. This was an old term from the Middle Ages where it actually meant duc or duke and was a term of respect. It's sometimes best to pick your battles. In an aged care context if staff called someone duck or love etc., it would be appropriate to pull them up and let them know your preferred title or name as they should know better, it's more difficult with the casual meeting of a worker in a shop.
Thank you,Thats really helpful and informative
Hi there,can you teach me how to make a good daily care notes in the community please ❤
Hi Nita, we have developed an affordable online course that includes a series of videos and other resources to help people to write better progress notes. See the link in the Description section of this video. Hope that helps 🙂
Due to a shortage of labour could you do a video on sub contactors and the approval process. ie need for invoice and reimbursement.
Good idea, I have added it to the list as it is an important area that we have worked through with a number of providers. Currently all subcontractors need to be managed through the approved provider, that will change in the future though once the new home care program is introduced in July 2024.
What happens if they need more support than their package can provide? I am interested to know. Thank you for the video it is really helpful.😊👍
Good question, if someone needs more support than their package can provide, they should be referred back to My Aged Care for a review of their package level. If they have fully expended their package, they may be assessed for a higher package level. If they are on a level 4, though, it gets difficult as home care support doesn't cover 24-hour care, which usually means the family carer needs to take on a lot of the physical caring, the person needs to move into residential care or they need to find the funds to pay for additional care and potentially a full-time carer.
Thank you CDCS😊
Glad you found it useful, keep an eye out for upcoming videos we'll develop on the revised Standards which are currently being trialled.
Thank you so much. Super informative vlog.
Great to know it's useful Ramnik
Good to have the history
Thanks Debra, I think so too 🙂
I can not find the HCP Operations Maual for Providers on the Dept of Health website
Try this link www.health.gov.au/resources/publications/home-care-packages-program-operational-manual-a-guide-for-home-care-providers?language=en
Very helpful for all staff. This should be yearly revisited as some organizations due to lack of staff coerce their staff particularly the casual.
I agree, it's definitely a topic to be revisited regularly and for people to know and be able to state clearly their scope of practice so they aren't coerced into moving outside it.
I agree
❤❤
thankyou
I would like to serve them and take care of them.please help me
very helpfull
Glad it helped
Thank you for this knowledge. I am wanting to transfer from the NDIS Assessor Coordinator and become an ACAT assessor. Your site is providing a great overview in a concise way...many thanks!
Sounds like a great move to a growing area in the industry - all the best
We have invented so many ways to divert our attention from naming and systematically dealing with the real enemy that causes all other problems to occur. It is called: abuse. Just open Wikipedia and search for Abuse (90+ ways). Our ignorance of its spread make us too tolerant, accommodating, silent, angry, etc. Duty of Care does not fight abuse, it only makes it little less abusive. Legal system punishes those that get caught but remains passive to abuse, it let’s it be, it let’s it hide in plain sight and thrive like human weed/virus. Abuse is present in all spheres of live. So focus on abuse first and duty of care will be its normal outcome.
Thanks for adding to the conversation, yes abuse is something needs to be addressed and not glossed over.
very. helpful
thank you
You're welcome, glad it was helpful
Such a great content, Thank you from new graduated RN
Thanks Santosh, all the best for your career, we have such a need for committed RN's.
@@cdcsagedcare Thank you
How do i find how to right progress notes
Hi Cheryle, we have some videos on the basics of writing progress notes here on the channel, if you'd like to take it further we have a comprehensive online training course that you can purchase from our shop shop.cdcs.com.au/product/progress-notes-course/
Love your videos Find them very helpful as I’m studying cert III Age Care. I really like your delivery and info. Please give us more as you information is invaluable. I recently rescued a disabled lady, left in a bathtub for 2 hrs in a house by herself, by a support worker. Luckily she had a phone with her. The organisation would not send anyone to help her. She reached out on a Facebook page for any support worker available to help. I was the only person who responded. The legal follow up is now happening.
Hi Lisa, thanks for the feedback, I'm glad they are useful to you. I'm also glad you were able to help someone in such a vulnerable situation.
Thank you for the content.
Happy to help, thanks for your feedback
thanks for uploading theses videos, they are of great hep.
Great to know they are useful.
Thank you
Is there a email that I can contact you directly?
Hi, if you go to the 'About' tab in CZcams you will find our email address, feel free to drop us a line through there.
No is not
Thanks for your information. I just found out my neighbour couple are going through this stage and his wife is now in nursing home. He’s home by himself.
I hope he can get the help he needs, it's difficult when a life partner moves into residential care. Glad the information was helpful.
Hi, How to become a CHSP provider?
Same question here, how to become a COmmonwealth Home Support Provider ? ❤
Studying aged care atm and this was well presented and very easily absorbed, thank you!
Thanks for the feedback Matt, good to know it was useful to you.
I'm 63 years old and Only Child Left Alive Eldest Son of my Dad's Family 97 years old Deceased in 2019 I'm a Disability Support Pensioner since 1979 and RTA RUS Medicals Manageress permanent Candy Richards 😭 And Laura Etcetc and Michele Herself Stating I'm sorry I Sent you that Blank Copy Document By Mistake Ignore that..That was my Driver's Licence Health Assessment Form April May 2021 to 2022 Approved By RUS Medicals Manageress and I was Roadworthy since April May 2021 for a Granted 12 months Driver's Licence But Michele RTA RUS Medicals sent By Michele Herself Sent Blank Copy Document to me personally apologised for By Michele Herself Stating I'm sorry I Sent you that Blank Copy by mistake Ignore that! But I didn't Because of 28 DAYS TO COMPLY Required Which May 2021 to August 2021 is Not 28 DAYS TO COMPLY..I've Since been Illegally Suspended Drivers Licence since August and I'm Housebound Since Augusts 2021 and they're All LYING and attempting an Identity Registered With TELSTRA NBN varyfied 12 months Driver's Licence was Used updated because I was 17 years With ACT Public Trustee Management (Jessica) Revoked Order ACAT Management member Mr Macarthy And S.Kasparek Justice Of The Peace ☮️ 2020 They're LITERALLY LYING Vultures SUKKERAH BIKIE GANG RELATED Too whom it was me who was Supenered Since BUT dropped from witnessing by ACT AFP Police back in 2013 ONWARDS..My Driver's Licence Okay since is MY Proof of Identity Registered With TELSTRA NBN Queanbeyan NSW Australia 2620 WHICH Took me overall 12 mths to Prove my identity Which I DID! That's My Corolla Sedan Auto 2000 and my DSP pensioner Payments and My Belongings also I OWN them outright and my Mobile Phone Device and clothing and other Needed only Belongings It's the Last Time they'll ever Stealing off me Against ME or Mine as they've been doing for over 40 years.. I've Even had a NSW Ballina NSW Ombudsman Service advised that I Leave then Ballina Leave the State for Our own Protection, Which I DID and 23 years Later nearly 1,300 klmteres Away ACT Mental Health ,and AFP Police have been Harrassment and discriminating against and Abusing my Legal Rights to DEFEND Myself house and Home Live Singularly and Work and Drive my Own Registered Vehicle by Mistakenly sending me a Second Health Assessment Form in Same 12 mths Granted Drivers Licence already May 2021 to May 2022 and Literally illegally Suspending my Transport By Acknowledging a Retired GP from New South Wales and Still literally Criminally LYING about it at the same time Making Analogies and All caught Juggling the Books Doctoring the Books and All they can do is Order my Premature Death since August 2021 Because I'm 63 years old and got a Personal Protection Order just to Get in and out of George Street Oaks Estate 2620 and they're experimenting with me Against my Will By ordering More Outrageous demands Such as Documentations Endocrinologist's Reports Sleep Aponea without any questions or examination Or Even Testing And Physchiatric Report from the ACT Mental Health Workers 😭 AND I was already Granted 12 months Driver's Licence Okay in May 2021 to May 2022 But Michele RTA RUS Medicals Made a mistake And is literally Criminally LYING about it and Covering Up they're Mistakes by LYING about my Mental Health and George Street Oaks Estate Canberra 2620 Renting Agreement.. I've got PLENTY OF PROOF Too Please Reply Me Brett Lynden Everingham Oaks Estate Canberra Australia Capital Territory 2620.. P.S OAKS ESTATE ACT 2620 Doesn't have a Bus Service either or an Australia Post Government Mailing Box on Corners of Mackewn Street And Railway St Oaks Estate Canberra 2620 Since about Sukkerah Bikie Gang related
Thank you !
You're welcome!
Thank you
You're welcome