- 146
- 119 484
The Concierge Academy
United States
Registrace 18. 07. 2019
The #1 resource for the Concierge Industry since 2014.
I retired as a registered nurse in 2010 and took my love of helping others and started a personal concierge business. In an industry that averages less than 25K a year - I've made over a million dollars helping aging adults, running errands and organizing clients. I successfully expanded my services from a team of 1 ( me ) to a team of 8 employees in under 5 years.
I help people all over the world do the same... faster than I ever did.
If you're in the industry, subscribe to my channel - I share marketing strategies, how to's and getting started videos for the concierge, personal assistant, executive assistant, organizers, and lifestyle management businesses.
If you LOVE taking care of others - this is a gift that not everyone has. We need more people like you, shining your light in the world XO
I retired as a registered nurse in 2010 and took my love of helping others and started a personal concierge business. In an industry that averages less than 25K a year - I've made over a million dollars helping aging adults, running errands and organizing clients. I successfully expanded my services from a team of 1 ( me ) to a team of 8 employees in under 5 years.
I help people all over the world do the same... faster than I ever did.
If you're in the industry, subscribe to my channel - I share marketing strategies, how to's and getting started videos for the concierge, personal assistant, executive assistant, organizers, and lifestyle management businesses.
If you LOVE taking care of others - this is a gift that not everyone has. We need more people like you, shining your light in the world XO
Getting Your First Client ( As a PERSONAL CONCIERGE )
Getting your first client as a personal concierge is an exciting accomplishment! Be sure to celebrate! In today's video I'm interviewing a few of our Fully Booked Business Club members. Each share how they got their first client, what that "first gig" was and they each share one piece of advice.
Watch and Enjoy!
Kelly
What To Watch Next:
========================
Concierge Business Ideas ( Different Business Models )
czcams.com/video/CTkNDxWI6QM/video.htmlsi=YLrP039S0DPWnH92
ACCESS MY FREE RESOURCES BELOW
========================
20 Easy Ways ( That are practically FREE ) to Promote and Market your business.
yourconciergeacademy.com/optin-local-marketing-yt
How to Make $35 an Hour (or More) In Your Spare Time as a Personal Concierge. Running Errands, Doing Work You Love, For People Who Need You.
Get your FREE Start Up Guide: yourconciergeacademy.com/toolkit-yt-optin
About "The" Kelly Schaefer the Creator and Founder of The Concierge Academy and author of TheConcierge Life: theconciergeacademy.com/tcl
Kelly is a business and certified Life Coach who helps her clients build profitable concierge, organizing and other "helper" businesses in record time using her proven marketing strategies.
The Concierge Academy
theconciergeacademy.com/
Watch and Enjoy!
Kelly
What To Watch Next:
========================
Concierge Business Ideas ( Different Business Models )
czcams.com/video/CTkNDxWI6QM/video.htmlsi=YLrP039S0DPWnH92
ACCESS MY FREE RESOURCES BELOW
========================
20 Easy Ways ( That are practically FREE ) to Promote and Market your business.
yourconciergeacademy.com/optin-local-marketing-yt
How to Make $35 an Hour (or More) In Your Spare Time as a Personal Concierge. Running Errands, Doing Work You Love, For People Who Need You.
Get your FREE Start Up Guide: yourconciergeacademy.com/toolkit-yt-optin
About "The" Kelly Schaefer the Creator and Founder of The Concierge Academy and author of TheConcierge Life: theconciergeacademy.com/tcl
Kelly is a business and certified Life Coach who helps her clients build profitable concierge, organizing and other "helper" businesses in record time using her proven marketing strategies.
The Concierge Academy
theconciergeacademy.com/
zhlédnutí: 185
Video
Hiring and Referring Vendors
zhlédnutí 124Před měsícem
As a personal concierge, as you grow your business, something you'll likely do more and more of. In this video, I dive into the essentials of hiring and referring vendors and other services as part of your concierge business. I'm going to show you 2 valuable lessons you need to know about how to build a trusted network of reliable vendors to ensure top-notch service for your clients. Learn the ...
Using Your Email to Market Your Concierge Business
zhlédnutí 154Před 2 měsíci
Are you leveraging email to market your concierge business but not seeing the results you hoped for? Discover the biggest mistakes that could be sabotaging your efforts and learn how to avoid them in our today's video. This valuable guide will transform your email marketing strategy, ensuring you don't make the most critical mistakes. What To Watch Next: Offering Discounts for Your Services czc...
Using Social Media to Market Your Concierge Business
zhlédnutí 172Před 2 měsíci
In this video we're going to talk about using social media to market your concierge business. I'm going to help you avoid some of the biggest mistakes I see people make and share with you the most important things to do to market your concierge business using social media. Watch and Enjoy! Kelly What To Watch Next: Scheduling Your Marketing Time czcams.com/video/WrNOcwfPsnw/video.htmlsi=WFIWePf...
Scheduling Your Marketing Time
zhlédnutí 184Před 2 měsíci
One of the biggest issues concierges face is balancing taking care of clients and taking care of business! Today's video is about scheduling your marketing time and client time. To join us for Get More Clients Week - You can register HERE: yourconciergeacademy.com/gmc-event Watch and Enjoy! Kelly What To Watch Next: How to Plan Your Week ( To Focus on Profits ) czcams.com/video/8QES5ztIKuI/vide...
Marketing a Personal Concierge Business - 5 Common Mistakes
zhlédnutí 303Před 2 měsíci
In today’s video I’m going to shed a light on marketing a personal concierge business, and some of the most common marketing mistakes I see and what to do instead. I’m distilling down years of industry experience into actionable insights you can use for marketing your concierge business. This video isn't just about identifying the pitfalls; it's about empowering you to navigate your marketing s...
Senior Concierge Panel Event
zhlédnutí 656Před 3 měsíci
There were soooo many nuggets of wisdom shared during this senior concierge panel event. Hear from Loretta, Heather and Michelle talk about their senior concierge businesses and the senior concierge services they offer. They share their journeys. Their pivot moments. The work they’ve done, the lessons they’ve learned and their “proudest” moments. This will also bring our “senior week” activit...
Becoming a Concierge for Seniors
zhlédnutí 585Před 3 měsíci
In today's video hear how Andrea ( a single Mom ) went from a FT job to becoming a fully booked senior concierge. She's sharing her story of why she chose concierge services for seniors, how she got started, how when she transitioned from a traditional job to FT senior concierge and her biggest words of advice. Together we shared some great moments and we truly hope you'll enjoy and gain so muc...
How to Bill for Senior Concierge Services
zhlédnutí 611Před 3 měsíci
If you've ever wondered how to bill for your senior concierge services - then be sure to watch today's' video - it's a mini masterclass! Billing for your senior concierge services doesn't have to be overly complicated. In this video. I'm sharing How to bill for you concierge services, how to take payment for your services and the pros and cons of every one so that you are fully ready to get you...
Senior Concierge Services
zhlédnutí 581Před 4 měsíci
Senior Concierge Services are in demand! Seniors in your community ( and their families ) need you , your heart, your compassion, your empathy, your problem solving skills, your ability to provide peace of mind. It’s WHY the senior concierge industry is on 🔥 Next week I’m hosting an amazing new Workshop we're calling... "Starting a Senior Concierge Business - The Worskhop " How to Start a Senio...
How to Price Your Concierge Services
zhlédnutí 1KPřed 5 měsíci
Today I'm sharing over 10 different ways to price your concierge services.The examples I share in this video come directly from my own experience selling and directly from my clients inside Fully Booked and The 100K Club. If you've ever wondered how much a personal concierge business charges, or different rates in the personal concierge industry, this video is for you. I'm giving you 10 plus wa...
Talking About Your Concierge Business
zhlédnutí 373Před 5 měsíci
Talking about your concierge business may seem simple... But for most people who are just starting out, it's not easy. You'll find yourself getting tripped over what to say or how to say it. You'll think there is a "RIGHT WAY" to talk about your concierge business. In today's video I'm going to tell you what the "right" way is, based on YOUR business. This way you can tell all those well meanin...
Pricing a Concierge Business
zhlédnutí 647Před 5 měsíci
Today we're going to tackle pricing your concierge business and the 6 common mistakes I see people make in their concierge, senior concierge, caregiver and general concierge businesses. 6 mistakes and what to do instead so that you can feel more confident pricing your concierge business. Watch and Enjoy! Kelly What To Watch Next: How to Stick to Your Pricing Without Offering Discounts czcams.co...
Planning for Your Concierge Business
zhlédnutí 315Před 5 měsíci
In today's video I am sharing my 4 part process to Planning Your Concierge Business. What will you do this year to grow? How will you plan your concierge business? What actions will you take? How will you hit your goals? In this video - I'm showing you how to stay on track. Link to GOAL video is below! Watch and Enjoy! Kelly What To Watch Next: Goal setting for Your Concierge Business czcams.co...
3 Business Problems to Solve Right Away
zhlédnutí 259Před 6 měsíci
Whether you don't have clients yet or want to get clear on the best place to focus in growing your business, in today's video I'm going to share the most common 3 business problems and how to solve them right away. To get a copy of my book with lots of extra bonuses , go HERE: yourconciergeacademy.com/book-bundle-offer-yt Watch and Enjoy! Kelly What To Watch Next: 4 Things to ASK During a Sales...
Marketing Your Concierge Business in 2024
zhlédnutí 458Před 6 měsíci
Marketing Your Concierge Business in 2024
10 Things to Do Now to Prepare Your Concierge Business for 2024
zhlédnutí 851Před 8 měsíci
10 Things to Do Now to Prepare Your Concierge Business for 2024
Ask Me Anything About Building a Concierge Business
zhlédnutí 983Před 10 měsíci
Ask Me Anything About Building a Concierge Business
Managing Client's Keys as a Personal Concierge
zhlédnutí 380Před rokem
Managing Client's Keys as a Personal Concierge
3 Reasons You're Not Making Money in Your Concierge Business
zhlédnutí 703Před rokem
3 Reasons You're Not Making Money in Your Concierge Business
Networking for Your Business : 4 Common Mistakes
zhlédnutí 391Před rokem
Networking for Your Business : 4 Common Mistakes
3 Steps to Starting Your Senior Concierge Business
zhlédnutí 2,2KPřed rokem
3 Steps to Starting Your Senior Concierge Business
How to Introduce Yourself at Your Next Networking Event
zhlédnutí 1,2KPřed rokem
How to Introduce Yourself at Your Next Networking Event
How to Build a Concierge Business from $0 to 300K
zhlédnutí 3,2KPřed rokem
How to Build a Concierge Business from $0 to 300K
100K Concierge Business | How They Did It
zhlédnutí 1,9KPřed rokem
100K Concierge Business | How They Did It
I just started a Personal Concierge and errands business in a rural area. It has been difficult finding stable clients. I have gone to festivals and fairs and put out info on Google, facebook, instagram, and linked in. Any tips for rural marketing?
Most people aren't going to be "looking for you" at festivals and fairs. I know if im going to a festival - im looking to enjoy the day, maybe find a crafter, and buy good food and treats. Im not there for looking for a "plumber" or "house cleaner" or any other service provider. Most wont find you on social media - the algorithms are terrible. Being in a rural area can actually be to your benefit, not a detriment. Do you have a copy of my book? I break it down in more detail than I could share here.Also - the simplest way to build this type of business - in connecting with real people.
Oh my goodness this is the business that I want to do! Thank you so much for all of your great ideas.
Hi my NR have a malpractice insurance only what else do I need to insure with? Kind regards.
How do you find/hire more employees to help scale the company?
First is getting clear on who you need to hire. Many people hire the wrong people. This video will give you some more insights czcams.com/video/DEaXJq4bJEw/video.htmlsi=7CHq4kgUkGLMi2ns
Kelly, your teaching style matches my learning style. Down to earth and straight up with no chaser!
🤣🤣 Straight up with no chaser !! I think that has to become a tagline lol So glad you're here!
Hi very informative video. Do you have in mind an insurance broker I can use. Regards.
Reach out in your local area. If you need further help with this - we have additional resources available inside the Concierge Starter Kit - you can get that HERE: theconciergeacademy.com/starterkit
“I’m Gonna Do Some Shit For Some People!” YES Kelly! My business motto word for word!
🤣 GIRL yes!!! lol
I’ve been trying to look into starting a concierge business, after extreme burn out working from my social work job at an agency but I’m getting all sorts of discouragement. I even tried to talk to a business consultant and he told me I should just go work for a home care agency. I’ve tried to look into whether to file for a DBA or an LLC but I’ve been told one thing to another. I wish there was someone in this field I could talk to.
hey @Annapetersen1527 It may depend on where you live but here's how I did it! I started my biz as a DBA in 2010 when i started my business. Expenses were just deducted on my taxes on my Schedule C. ( ask your accountant for help with this - but its not hard ). After i knew I could be profitable and was committed, I filed for an LLC ( which was super easy in PA ) I did this in Sept 2011. Its more of a tax and liability issue then a "what do i have to do".
Ours is definitely a profit organization, not a nonprofit. I’ve given so much of my time. So much of my money. Onto these expensive events and fundraisers brought in several new members in less than a year and I got nothing.
They smile and act like they care, but only when they want your money
I gave and I gave, and I gave, and I gave at my local local chamber. I subscribed to, and it gave every single one of the businesses in their business. I sent them tons, a referral I personally use their services, even though they were expensive and wasted my time nobody ever bought anything from me. I’m a financial advisor at the one on one with another member. She told me monthly that I don’t even know why there are so many financial advisors or not to be rude. I’m not gonna use you. I told her yes there are many financial advisors, but less than 10% make it past year three. I have been doing this for 30 years.
Hi
Newport News, Va
How can I sign up for clases
Our next open enrollment won't be until later this Fall.
Thank you..this was great..
Glad it was helpful!
do you have any videos on recommended crm softwares?
I don't. The reason because 95% of personal concierge businesses will never need/use one and putting a video out would send people down rabbit holes that dont work for this industry the way they're required for others. Thanks for asking the question though
I can certainly tell you, I’ve definitely gone down a rabbit whole. Now just doing excel to start. I was overcomplicating it.
@@AbigailPandiscio-op2ff yep - exactly my point !!
Great video. Thanks for sharing.
You're amazing! Enjoying your videos. I've been binge watching for about 2 weeks now. You definitely provide valuable information, so thank you. I have tons of notes. Im feeling overwhelmed though with the thought process of doing everything in the business and starting from scratch. Can you provide a video of baby steps to getting started. I'm a teacher now but would love to do senior concierge in the summer. Only general task though. No adl services for me.
Great idea for a video ! I'll add it to our list!!
This was a GREAT video because I was going to just quit my job!! But I think I should sacrifice another year and a half go hard in saving and try to work my business on nights and weekend so that when I do quit I can focus on biz not stressed over $
I did another video too that might give you some next steps! czcams.com/video/axeedU1JIoo/video.htmlsi=XGjm-mNzmKYEpEmW
Always inspired by a new Kelly video! Thanks for all you do :)
Awww thanks for the love @JenniferOsbourn !! If you have a topic idea for an upcoming video : lemme know!!
FANTASTIC INFO, it is EXEACT LY what I didn't know I needed!.... I totally adore you because you are an OTOG (our type of gal). You are right, we are a specialty! Thank you for putting into clear language what I could not. I adore you. .... MJ:)
Very helpful thank you so much I watched it several times ☺️
Glad it helped!!! I have a "marketing" series I'll be dripping out over the next 4 weeks!!
I am unable to order the concierge life as I reside in Manitoba Canada and will love get the book. What do I do.
You can get it through Amazon amzn.to/3V0Z1Cy Then once you buy it - email my team at Support@TheConciergeAcademy.Com with your receipt - and tell my team I said to give you access to the bonus resources! Easy Peasy!
Ok.tank u
Kelly I am trying to get insurance for my Senior Concierge business and I am hitting a brick wall. Do you have any more insurance info that I may be able to use to try to get insurance, I am really running out of time as I was hoping to be up a running by June 10th..thank you
Hi Jessie - Do you have the Starter Kit?? I have a new resource coming to the Starter Kit that should help.
She is speaking to someone I know
Great video! I am looking into starting a concierge business, so this is very helpful to know. Question: When you say busy people, are you referring to business owners, or people who are working, etc? Thanks 😊
It could be either/both. I've worked with single parent professionals, dual income busy families and also business owners - the big niche difference i see people "swing" in - is seniors AND busy people AND "companies". This doesn't mean you "cant" help for example, seniors and busy people - it means you want to have one core focus in which to direct your time and marketing energy to. Hope that helps!
Thank You, for these videos as they are very motivating and positive
You are so welcome!
Just curious. What type of events seniors go to?
there are often many events in your local area where seniors will participate
does andrea have a website?
Excellent! Thank you!
Kelly, I love your concepts and channel. Scam protection is some thing I’d like to add to my repertoire. Is this something you’ve ever encountered seniors having a need for?
Anyone who works with seniors at a more intimate level for sure is likely to encounter this. My experience with fraud often was around things on CC. And I had one senior once who wrote checks out to all the "donation places" hat would solicit her - she spent hundreds a month in sending donations ( the more you send- the more people get you on their lists ) - I had to get her off their mailing lists. I've canceled recurring charges on CC. I had a friend who also worked with seniors in my local town - and she navigated some really terrible theft issues with clients. Broke my heart. So short answer is - YEP - you can offer so many types of services. Juts always be sure you have the right insurance coverage for the services you're offering.
I started with vacationer's services and organization/decluttering, but after having some struggles keeping a steady income with that model (and watching a bunch of these videos) I have expanded to a more full-service concierge model.
Great!! Have you nailed down a steady income now with your "full service" model?
Thank you for this. You are one of my fav creators to watch on this subject. I love the elderly and to serve/help others! Goal is to have my concierge business within a year 🙏🏾💖
YAY!! Have you watched the senior concierge series I've done the last few weeks? Also - we're in open enrollment until tonight And have special events planned next month specific to people working in the "senior" niche I'll share the link here in case you want to take a look + consider joining so we for sure get that business started this year! yourconciergeacademy.com/2024-fb-biz-club
Wow so many good ideas thank you 😊
LOTS!! Ideas are endless! Now - pick what feels best and most aligned right now - and go out into the world and test it !!
And so excited for you to be with us inside FBBC!!
This is why being in a Coaching Program is vital.
Yes!!!! Preach girl preach!
Thank you Kelly! ❤
Congratulations
Yes! Doing the hard things in the beginning, it's part of the process to succeed in my opinion.
you GOTTA do the hard things
I like how she said she steps in for the family member that's not there.
so special
Such an accomplishment for you Andrea!🎉 You are amazingly strong! your seniors are Blessed to have you. Kelly is a strong force for all of us in getting and keeping us focused on what a success we can all be no matter our niche. ❤
she has DONE the work!!! And I'm so thrilled
Motivating content for sure🎉
Wonderful love to hear other people’s success it truly motivates me !! Thank you both. 💕🌺 Aloha !
it's a reminder of what you all can create!!
Since you have gotten concierge business insurance, please share your insurance provider. It's nice that you specify what type of insurance but the real problem I'm having is finding a provider who has done this before and is familiar with it. I see that you provide a list in your kit. I don't really want to buy your kit at this time, but if I have to in order to get the list, can you let me know if your list has providers for coverage in Arizona?
We've added resources that cover the US. If you dont want to purchase the kit - no worries - you can find people on your own - keep looking in your local area - dont reach out to a specific company - look for people who wok with dozens of companies that can find the right ins for you. Good luck
Can you provide a list of insurance providers who provide and are familiar with this type of insurance?
this is awesome. I am starting my business and I really love when you said giving yourself two hours or you’ll have decision-making paralysis that often stops so many of us from actually just pressing the start button and getting our businesses going. Such great advice to not get caught up on the things that we can implement as our business grows thank you!!!❤
Congratulations on your new business!!!
@@TheKellySchaefer Thank You Soo much!!! ❤️
Thank you Kelly very valuable information.
This one was super fun to record!!
I watch your vlog when ever I like
I love the way you break things down. I need someone to give me tech services, lol but I can organize almost anything. Great video!
HAHA!!! I used to be the same way!! I've learned a loooot of tech in 14 years! When I started I literally didnt even know what a word or excel doc was!
Great video, Kelly! As a personal concierge for seniors, I love staying informed with services that cater to seniors and aging in place adults. I live in Florida and the insurance for transportation for clients is very high. Just a note to those who would like to include that as a service, you can still provide transportation if your client has a vehicle. I've done that for a couple clients. Thanks also for talking about End of Life Doulla. I had no idea that special service existed. Thanks again for all your informative videos! You rock!
Yep! You can drive a client's vehicle if they have one, but still need to be sure you're properly insured!
Hi. I just found this video. I live in Florida as well. I would love to start a senior concierge business. What service do you offer?
Did she make it? Is she a 100k yet? ❤
Ohh Great question!!! After making consistent income, she moved on from our program and I dont have that info sadly